JPS59200567A - Mail transfer system - Google Patents

Abstract

PURPOSE:To make a transfer destination clear, eliminate unnecessary information, and save storage capacity by transferring mail together with only an added comment of a transfer origin. CONSTITUTION:Main control information of a mail device 1 is provided with discrimination information showing whether a comment is added or not, and a mail text and the comment are controlled individually. A mail device control part 5 checks on whether the comment of the mail control information is present or not during mail transfer, and when the comment is already added, it is substituted with a comment added newly at the transfer origin and the mail text is transferred.

Description

DETAILED DESCRIPTION OF THE INVENTION [Technical Field of the Invention] The present invention relates to a message storage and exchange service for two-voiced documents, etc., and particularly relates to a service system for forwarding received mail to another destination.

[Technical background of the invention and its problems]

Message store-and-forward service - Mail services include point mail service, facsimile mail service, and text mail service. These mail services include a circulation service in which mails are created and sent in the order of the addresses specified at the time of registration, and a approval service that allows authentication while being circulated.

Furthermore, mail forwarding services have been used in the past, in which the receiving party changes the destination of the mail addressed to it and forwards it to another party. For example, an email forwarding service can: 1) A sends an email to B, 2) B receives an email from A, 3) B changes the address of the received email from A and forwards it to C, 4) From B (The first sender is A)'s email is received by C, 5) C forwards it to D, etc. At the discretion of the recipient, a copy of the email is forwarded to another party. It is something. Furthermore, the recipient of the email can add comments such as instructions to the forwarding destination and forward the email to another party. Conventionally, when forwarding an email with comments added, in the forwarding process as described above, C will have B's comment and the email body, D will have C's comment, B's comment and email body, etc.
In this way, the comments added by the forwarding source are added to the email body one after another, and the final email recipient ends up receiving multiple comments and the email body. After reading (seeing) the email, you end up listening to (seeing) the text of the email, making it unclear where the email was forwarded from, and also having the disadvantage that unnecessary information is delivered to the recipient. there were.

[Purpose of the invention]

This invention is intended to improve the above-mentioned drawbacks, and its purpose is to provide an email forwarding method that can add only the forwarding source's comments to the email when forwarding the email, and forward the email. It is in.

[Summary of the invention]

In this invention, the e-mail management information of the e-mail device has information that identifies whether there is a comment, the e-mail body and the comment are managed separately, and when forwarding the e-mail, the presence or absence of the comment is referred to in the e-mail management information, and if the comment has already been added. If so, delete it and forward the newly added comment and the email text.

〔Effect of the invention〕

According to this invention, when adding a comment to a received e-mail and forwarding it to another person, if a comment has already been added to the received e-mail, it is deleted and the newly added comment is replaced with the comment added at the forwarding source. This is to forward the email text.
On the receiving side of this forwarded email, it becomes clear where the email came from, and it becomes possible for the recipient to obtain only the information necessary for the recipient. It also saves storage capacity.

[Embodiments of the invention]

Hereinafter, embodiments of the present invention will be described in detail with reference to FIG. As mentioned above, mail services include voice mail service, facsimile mail service, and text mail service, and here, a case where the present invention is applied to voice mail service will be explained. Figure 1 is a configuration diagram of the system that realizes the voicemail service. (1)
is a private branch exchange (hereinafter referred to as PBX), (2) is a mail device, and (3) is a service using telephone.

Further, (4) is a PBX control unit, (5) is a mail device control unit, (6) is a control interface, (7a), (7b)
) is the voice interface, (8) is the main memo IJ, (9
) indicates each storage device. Figure 2 shows the main memory (8
) is a diagram showing the relationship between the mail management information table (10) provided in the storage device (9) and the voice message (11) stored in the storage device (9).

Now, assume that a mail is sent from the telephone (3a) to the telephone (3b). The user of the telephone (3a) uses the mail device (2)
Dial to connect. PBX control unit (4)
receives this dial and sends a connection signal to the mail device control section (5) via the control interface (6). When the connection is completed, a notification to that effect is sent to the telephone (3a) via the voice interface (7a) or (7b). The PBX control unit (4) transmits the connection signal as well as the telephone (
Send the number 3a) to the mail device control section (5). Next, the user of the telephone (3a) dials the mail destination (telephone (3b)). This dial is also sent to the mail device control section (5) via the control interface (6). The user of the telephone (3a) then speaks the voice message. Voice messages are voice interface (7a)
, or stored in the storage device (9) via (7b).

When you finish speaking, hang up the handset and end your email registration. The mail device control unit (5) stores the sender number (3a), called party number (3b), service type (for example, time specification service, confidential service, circulation service, etc.) in the mail management information table of the main memory (8). However, in this example, there is no special service), and a mail directory that stores storage addresses on the storage device. Mail management information is created and stored.

In order to retrieve mail, the user of the telephone (3b) dials the retrieval service to the PBX control section (4). The PBX control unit (4) has a control interface (
6), the mail device control unit (5) is notified of the retrieval request and the number of the requesting telephone (3b). The mail device control unit (5) searches the mail management information table and, since there is a mail sent from the telephone (3a) to the W1 handset (3b), transmits the message via the voice interface (7a) or (7b). .

Let us assume that the user of telephone c (3b) wants to forward this mail to another person, for example, the user of telephone (3c).

Therefore, the user of the telephone (3b) requests a forwarding service in a predetermined manner (for example, the hooking control section (5) sends the forwarding destination dial (telephone (3C))
) dial). In addition, a voice interface (
7a) or (7b) In addition to storing comments such as instructions and explanations to the forwarding destination in the storage device (9), the mail management information table is also transferred from the telephone (3a) to the telephone (3b).
) and enter (3) as the sender number.
a) → (3b), as the called party number (3b) → (3C)
and check for the presence of comments.

Since no comment has been added yet at this point, mail management information is created that indicates whether there is a comment, adds a comment directory indicating the storage address of the added comment on the storage device, and transfers the mail. The email transferred to the phone (3c) via the phone (3b) has the comment sent by (3b) to (3C) added to the email body. Here, the user of the telephone (3C) sends this mail to another user, for example, the telephone (3C).
If you want to add comments to 3d) and forward it, (3C)
The user only needs to perform the same operation as when (3b) forwarded the message to (3c).The mail device control unit (5) sets the number of the sender and recipient as described above, and checks whether there are any comments. However, since a comment has already been added at this time, this comment directory is transferred to the replacement telephone (3d) with the directory of the newly input comment.Furthermore, when (3d) is transferred to another destination The same is true.

As explained above, when adding a comment to a received email and forwarding it to another destination, the present invention deletes the previously added comment and forwards only the newly added comment along with the email body. Therefore, the recipient side of the forwarded mail can clearly identify where the forwarded mail came from, and it becomes possible for the recipient side to obtain necessary information. Furthermore, the storage capacity can be significantly reduced compared to the case where comments are not deleted and all previously added comments are transferred.

[Brief explanation of the drawing]

Figure 1 is a configuration diagram of a system that realizes a voice mail service, and includes 1...private branch exchange, 2...mail device, 313a
13b... Service using telephone, 4... PBX control unit, 5... Mail device control unit, 6... Control interface, 7a, 7b... Audio interface, 8...
- Main memory, 9... indicates a storage device. FIG. 2 is a diagram showing the relationship between the mail management information table (10) and the voice message (11). Agent Patent Attorney Noriyuki Chika (and 1 other person) Figure 1 Figure 2 Figure 7□7. /'D

Claims (1)

[Claims] A mail forwarding system that temporarily stores information from telephone, facsimile, etc. and performs various message exchange services, adds a comment from the recipient to the received mail, and forwards it to another destination. If a comment has already been added to the received email, the email is deleted, a new comment from the recipient is added, and the email is forwarded to another destination.