JPS5846752B2 - Error processing device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to an error handling device, and in particular, for example, when a currency exchange device malfunctions, a bank clerk can quickly and easily determine how to deal with the customer. This invention relates to an error handling device that can prevent troubles with customers.

2. Description of the Related Art Recently, for the purpose of saving labor at bank tellers, automatic currency exchange devices have been put into practical use that insert high-value banknotes and automatically exchange them into desired low-value banknotes.

Such an automatic currency exchange device is provided with an error display panel on the inside of the back surface, which is provided with a plurality of indicator lamps for each type of failure, in order to display the failure state when a failure occurs during the exchange operation.

If a malfunction occurs during the exchange operation, the indicator lamp corresponding to the type of malfunction lights up, an alarm is issued, and the staff is called.The staff opens the back door and displays the malfunction type displayed on the error display panel. Recovery processing is performed artificially by looking at the lamp.

By the way, if an indicator lamp is provided for each type of failure, the shape of the error display device will become large because there are, for example, fifty to one hundred types of errors.

Therefore, in practice, errors are classified by type, and a display lamp is provided for each type of error to display each type of classified error as one unit.

However, if an error display panel with an indicator lamp for each type of error is installed on the inside of the back of the automatic currency exchange device, it is difficult for staff to see the machine, and furthermore, they are unable to interact with customers, creating a sense of uneasiness among customers. The disadvantage is that it is easy to get into trouble in the dark.

Therefore, it may be possible to encode the type of error (a combination of numbers with a predetermined number of digits) and display it on the exchange amount display provided on the customer service area.

In any case, since conventional automatic currency exchange devices only display the type of error on the back or front display, the
It is necessary to judge what kind of failure is based on the one type of error displayed on the q6i error one type display or the encoded amount display, and to manually perform processing according to the one error type. There wasn't.

By the way, at regular banks, staff receive a guidebook from the manufacturer of the automatic currency exchange machine that describes how to deal with each type of error, and the staff handle the process while referring to the guidebook. This method takes time, gives customers a sense of anxiety, and has the disadvantage of requiring the training of experienced staff.

In such a case, the customer may feel less anxious if the banknotes he or she has inserted are promptly returned, regardless of the failure state of the automatic currency exchange device.

Therefore, the main purpose of the present invention was to solve the above-mentioned drawbacks, and to provide a system that would make it easy and quick to determine what to do in the event of a failure of an automatic currency exchange device, and also to be able to deal with it reliably. Another object of the present invention is to provide an error handling device.

Another object of the present invention is to provide an error handling device that prevents erroneous operations by an attendant when performing recovery processing when an automatic currency exchange device malfunctions, thereby preventing troubles with customers.

To summarize the present invention, the progress state of the automatic money exchange device during operation is sequentially stored, and the progress state of the operation is stored and retained when a failure occurs.

When the staff performs the recovery process, the operating state at the time of the failure is the state before the exchange coins are ejected and the ejection port is opened, depending on the staff operating the staff switch that can only be operated by the staff from the front of the device. The system determines whether or not the banknote is in the current state, and controls the inserted banknote to be returned immediately if the banknote is in the operating state before the outlet is opened.

Figures 1 to 4 are illustrative views of an automatic currency exchange device that forms the background of this invention and to which this invention is applied.
The figure shows an external view of the automatic currency exchange device, FIG. 2 shows a detailed view of the customer service operation panel 10 of the automatic currency exchange device, FIG. 3 shows a detailed cross-sectional view of the outlet 30, and FIG. 4 shows a banknote insertion slot. FIG. 3 is an illustrative view showing a banknote transport/recovery mechanism related to a banknote return slot.

Next, the structure of the automatic currency exchange device will be explained with reference to FIGS. 1 to 4.

In FIG. 1, an automatic currency exchange device 10 that forms the background of the present invention and to which the present invention is applied has a customer service operation panel 20 disposed in the upper part of the front face and an outlet 30 for taking out currency exchange coins in the inclined part of the front face. It is composed of

Next, details of the customer service operation panel 20 will be explained with reference to FIG.

The customer service operation panel 20 of the automatic currency exchange device 10 includes a handling display 21 that indicates that the automatic currency exchange device is in operation, a bill insertion slot 22 for inserting high-value bills to be exchanged, a keyboard 23, and displays the amount. a plurality of amount display devices 24,
A bill return slot 25 and a key switch 26 as an example of an attendant operation switch, which is a feature of the present invention, are provided.

The keyboard 13 is used to change the number of high-value bills (10,000 yen) to 1,000 yen bills, for example.

A group of 1,000 yen bill selection switches 231 selects the number of 500 yen bills (5, 10, 20), a group of 500 yen bill selection switches 232 selects the number of 500 yen bills, and 50 100 yen coins at once l
Number of 100 yen coins wrapped (1, 2, 4, 10)
A group of 100-yen coin number selection switches 233 selects the number of bundles of 50-yen coins, a group of 50-yen coin number selection switches 234 selects the number of bundles of 50-yen coins, and a group of 10-yen coin selection switches selects the number of bundles of 10-yen coins. A group of number selection switches 235, a remaining banknote switch 236 that selects the denomination and quantity of high-value banknotes that you want to exchange, and then commands the remaining amount to be exchanged to a predetermined denomination of banknotes (for example, a thousand yen bill), and a selection switch 231 - 235, and a correction switch 237 for instructing correction of the erroneous operations.

These selection switches 231 to 235 for each denomination include:
The amount corresponding to the number of coins or coins is engraved, and when the switch is pressed, a built-in lamp lights up to inform the customer of the amount of money for each selected exchange denomination.

The amount display 24 includes a deposit amount display 241 that displays the amount that the customer has inserted into the bill insertion slot 22, and a deposit amount display 241 that displays the remaining amount when the customer specifies a desired low-denomination currency to be exchanged with the inserted high-value banknote. a remaining amount display 242 to display the amount of money exchanged into thousand yen bills, and a thousand yen bill exchange amount display 24 to display the amount exchanged to thousand yen bills.
3, a 500 yen bill exchange amount display 244 that displays the amount of money exchanged into 500 yen bills, a 100 yen coin exchange amount display 245 that displays the amount of money exchanged into 100 yen coins, and a 500 yen coin exchange amount display 245 that displays the amount of money exchanged into 500 yen coins. A fifty-yen coin exchange amount display 246 displays the amount of money exchanged, and a ten-yen coin exchange amount display 247 displays the amount of money exchanged into ten-yen coins.
It consists of

In FIG. 3, the exchange currency outlet 30 has an opening 31 formed in a panel portion of the inclined front part of the automatic currency exchange device 10, and an outlet door 32 for selectively opening or opening the opening 31. is slidably provided opposite the opening 31.

The outlet door 32 is opened and closed by being driven by an outlet drive mechanism 53, which will be described later.

At the open position of the door 32, an outlet open state detection switch 33 is provided in order to establish the open state of the door 32.

An exchange currency placement section 34 is provided at the bottom of the opening 31 .

Exchange money is supplied to this placement unit 34 by an exchange money transfer mechanism 35 .

In addition, in order to detect exchange coins supplied to the placement section 34, a part of the placement section 34 is made of a transparent material (or a through hole is formed), and a light emitting section 361 is inserted from both sides of the placement section 34. A photoelectric sensor 36 consisting of a light receiving section 362 is provided to face the photoelectric sensor 36 .

With reference to FIG. 4, the mechanisms and operations of each part when transferring, collecting, or returning inserted banknotes will be explained.

The banknote CH inserted into the banknote insertion slot 22 is pinched from both sides by a belt included in the No. It is further transferred by the second transfer mechanism 41b.

When the inserted banknote sorting plate 42 protrudes toward the vertical transfer belt 45 side, the inserted banknotes are wrapped around the outer peripheral surface of the rotating banknote storage drum 43, pushed by the belt 44, and temporarily stored. be done.

At this time, the bill checker 52 detects abnormal banknotes (counterfeit banknotes, etc.)
When this is detected, the inserted banknotes stored in the drum 43 and the belt 44 are collected into the collection tray 46.

If the banknotes are normal, after performing the exchange operation as described below, the sorting plate 42 is switched in the direction of the arrow, and the inserted banknotes wound around the drum 43 are transported vertically by the belt 45. Third transfer mechanism 41C and fourth transfer mechanism 4
1d to the position of the cash box 47.

When the exchange operation is completed normally, the banknote extrusion section 48
The inserted banknotes, which are stopped and clamped by the belt included in the fourth transfer mechanism 41d, are transferred to the cash box 47.
Push it out to the side and collect it.

On the other hand, if the currency cannot be exchanged normally, the fourth transfer mechanism 41d is driven to return the inserted bill from the inserted bill return opening 25.

FIG. 5 is a block diagram which forms the background of this invention and to which this invention is applied.

In the configuration, a microprocessor (MPU) 50 is connected to a first memory 51 and a second memory 6 via an address bus AB, a data bus DB, and a read/write control line RW.
0 is connected.

This first memory 51 stores programs such as those shown in FIGS. 8A and 8B, which will be described later, in order to achieve the operation of the automatic money exchange machine, banknote reference patterns for each denomination for determining the denomination of deposited banknotes, etc. A memory in which settings are stored in advance,
For example, a read-only memory 1,1 (ROM) is used.

This first memory 51 is connected to the microprocessor 5.
Together with 0, it constitutes an arithmetic control means.

The second memory 60 as a storage means is a memory in which various data can be written or read during operation of the automatic money exchange machine, and has a plurality of storage areas as shown in FIG. 6, which will be described later. Random access memory (RAM)
) is used.

Note that in place of these memories 51 and 60, other storage means such as a magnetic card or core memory may be used.

Based on a program preset in this ROM 51, the microprocessor 50 and the exchange operation are controlled, and error display and error processing are controlled in the event of an abnormality in the exchange machine.

The keyboard 23 is connected to the address bus AB and data bus DB connected to the microprocessor 50 via a control section 561, and the control section 56
A pill checker 522 is connected to the amount display 24 through the control unit 2, and a pill checker 522 is connected to the pill checker 522, which determines the denomination of the inserted banknote through the control units 563, 564, 565, and 566. Exit drive mechanism 53. A banknote dispensing machine 54 that discharges specified exchange banknotes. Coin ejecting machines 55 that eject specified exchange coins are connected to each other.

Further, an abnormality detector 571 for detecting abnormality of the pill checker 52 is connected to the address bus AB and the data bus DB.
2 An abnormality detector 572 for detecting an abnormality in the banknote dispensing machine 54.
An abnormality detector 573 for detecting an abnormality in the coin ejecting machine 55. An abnormality detector 574 for detecting an opening/closing abnormality of the exchange currency outlet door 32 opened and closed by the outlet drive mechanism 53. A banknote storage box full detector 575 is connected to detect when the banknote storage box that stores inserted banknotes is full.

This pill checker abnormality detector 571 detects, for example, when a banknote inserted into the banknote insertion slot 22 is not transported normally when it is transported to the pill checker 52 (for example, a jam of the inserted banknote or an abnormality in the transport mechanism). .

The bill dispensing machine abnormality detector 572 is for detecting a conveyance abnormality (for example, a jam of the exchange bill) while the bill dispensing machine 54 dispenses two exchange bills at a time or conveys the exchange bills to the exit. be.

The coin discharging machine abnormality detector 573 detects whether the coin discharging machine 55 does not discharge a coin packet containing 50 coins of the denomination, and only the feeding mechanism is spinning idle, or the coin packet is stuck at the ejection port 30. This detects if the paper is clogged while it is being transported.

The outlet abnormality detector 574 includes the door open state detection switch 33 and the photoelectric sensor 36, and detects a state in which the outlet door 32 is not heard even though there is a signal instructing it to open (that is, detects the door being heard). (a state in which there is no output from the switch 33) or a state in which the bills and coin packets released within a certain period of time after the ejecting port door 32 has been detected are not taken out (i.e., a state in which there is an output from the photoelectric sensor 36). It detects a state in which the door is not closed even though there is a command to close the outlet door (that is, a state in which there is an output from the switch 33).

These abnormality detectors 571 to 574 constitute abnormality detection means.

Furthermore, the address bus AB and the data bus DB are provided with a remote monitor 58 which is disposed in an attendant's waiting room or the like and is used to monitor the operating state of the automatic currency exchange device 10, and a remote monitor 58 which is disposed in an attendant's waiting room or the like and is used to monitor the operating state of the automatic currency exchange device 10, and a remote monitor 58 provided on the back side of the automatic currency exchange device 10. An operation panel 59 is connected.

FIG. 6 is a diagram schematically showing a plurality of storage areas of the second memory IJ (RAM) 60.

In the figure, the second memory IJ (RAM) 60 is
A flag R1 for storing that a high-value banknote to be exchanged has been inserted into the banknote insertion slot 22, and an area R2 for storing a banknote reading pattern corresponding to the denomination of the inserted banknote after the pill checker 52 reads the inserted banknote. , When the customer presses down each selection switch included in the keyboard 23, an exchange designation switch storage flag R3 that stores the pressed switch and a deposited amount that is the cumulative amount of the inserted banknotes read by the pill checker 52 are stored. a storage area R4 for
When an exchange operation is performed based on a predetermined program, a storage area R5 stores the specified exchange amount for each denomination, a storage area R6 stores the remaining amount, and a storage area R7 stores the number of coins to be released or the number of coins for each denomination. A counting register (hereinafter referred to as CTR) R8 that stores a numerical value corresponding to the operating state to specify each operating state and functions as a counter, a storage area R9 that stores an error code in case an error occurs in the exchange machine, and A save register (CTR') R10 for temporarily saving and storing the numerical value representing the operating state counted by the CTR at the time of occurrence, a storage area R11 for storing the number of transactions in one column, and one column. A storage area R1□ stores the total amount of deposits in 181 places, a storage area R13 stores the total amount (or total quantity) of each deposit type in 181 places, and a storage area R14 stores the total amount of withdrawals in 181 places. , and an area R15 for storing the total amount (or total quantity) of each withdrawal type.

FIG. 7 is an illustrative diagram showing an example of displaying an error code using the remaining amount display 242.

In the figure, the remaining amount display 24 has four display digits.
The first high-order digit (thousands place) of 2 is used as a digit to display the count value (CTR value) corresponding to the operating state, and the second high-order digit (hundreds place) is displayed on the display 242. The displayed number is used as an error display digit to indicate that it is an error code, and the last two digits (tens and minus digits) are used as error code display digits to specify the type of error.

FIGS. 8A and 8B are flowcharts for explaining the operating state of an automatic currency exchange device that forms the background of this invention and to which this invention is applied. In particular, for example, FIG. 8A is a flow chart for exchanging money while storing the operating state. Fig. 8B shows an error display mode when an abnormality occurs in each part in the exchange operation mode.

The normal mode of operation of the invention will now be described with reference to FIGS. 1-7 and 8A.

In the initial state, the microprocessor (hereinafter referred to as MPU) 50 resets the contents of the count register (CTR) R8 to zero the count value representing the operating state, and then resets the contents of the output port based on the output of the photoelectric sensor 36. It is determined whether or not there are any remaining banknotes on the currency exchange currency placement section 34 of 30. If there are any remaining banknotes, the process proceeds to the error display mode EO, and if there are no remaining banknotes, it is then determined whether or not banknotes have been inserted.

If no banknotes have been inserted, the system waits until a high-value banknote to be exchanged is inserted.

Now, when a banknote is inserted into the banknote insertion slot 22, the MPU
50 determines whether the logic "1" is set in the flag R1 or not, and determines whether or not the inserted bill is the first bill.

At that time, if the first bill is inserted, after setting the flag R1 to logic "1", CTRR9
The count value is set as l, and the state of bill insertion operation is memorized.

Then, the MPU 50 is connected to the building checker abnormality detector 57.
It is determined whether or not the inserted banknote is being conveyed normally based on the presence or absence of the output of 1. If it is not normal, the process proceeds to El of the error display mode described later, and if it is being conveyed normally, the money of the inserted banknote is Identify the species.

In this denomination discrimination operation, when the pill checker 52 reads out the reading pattern of the inserted banknote, the read banknote pattern is stored in the banknote reading pattern storage area R2 via the control unit 563 and the data bus DB.

Then, the MPU 50 compares the read banknote pattern stored in the storage area R2 with the banknote reference pattern set and stored in advance in the memory 51 to determine the denomination of the inserted banknote.

The amount of the inserted banknote determined in this way is added to the amount previously stored in the deposit amount storage area R4 (zero when the first banknote is inserted), and the total amount of the deposit is calculated. The amount is stored in the deposited amount storage area R6.

Thereafter, the MPU 50 reads the received amount information stored in the received amount storage area R6 and displays it on the deposited amount display 241 included in the amount display 24 via the data bus DB and the control section 567.

Note that when the customer wants to exchange another high-value banknote, when the customer inserts the high-value banknote into the banknote insertion slot 22, the MPU 50 repeats the above-described operation.

On the other hand, after inserting the desired amount of high-value banknotes to be exchanged, the customer presses the denomination-specific selection switches 231 to 235 included in the keyboard 23 to specify the desired exchanged currency.

Accordingly, the MPU 50 selects the selection switches 231 to 235.
It is determined whether or not the push-up is the first push-up, and if it is the first push-up, the flag R3 is set to logic "1" to store that the first exchange designation operation has been performed.

Then, the MPU 50 sets the count value of CTR to 2 and stores it as the exchange denomination selection operation state.

Thereafter, the MPU 50 determines whether or not the remaining banknote switch 236 has been pushed up, and if it has not been pushed up, the amount of the currently designated exchange denomination is calculated and stored in the designated exchange amount storage area R5 for each denomination.

Then, the remaining amount is calculated by subtracting the exchange amount from the deposited amount and stored in the remaining amount storage area R6.

Furthermore, the MPU 50 displays the amount displays 243 to 247 based on the exchange amount for each denomination stored in the storage area R5.
The amount for each exchange denomination is displayed on the corresponding amount display, and the remaining amount is displayed on the remaining amount display 242.

Then, by determining whether or not the remaining amount stored in the remaining amount storage area R6 is zero, it is determined whether or not the amount specification for each exchange denomination has been completed, and if it has not been completed, the selection switch is pressed again. wait for it to happen.

Then, when the second exchange denomination designation operation is performed, it is determined whether or not the remaining banknote switch 236 has been pushed up, and if it has not been pushed up, the above-mentioned operation is repeated until the remaining amount becomes zero.

In addition, when the remaining banknote switch 236 is pressed, it is determined whether there is a difference of 500 yen in the remaining amount, and if there is, 500 yen is subtracted from the remaining amount, and then the 500 yen exchange amount field is 500 yen is added to the amount, and the remaining amount is added to the exchange amount column of 1,000 yen to display the specified amount by denomination.

Then proceed to the next action.

After displaying the designated amount by denomination when the remaining banknote switch 236 is not pressed and the remaining amount becomes zero, or when the remaining banknote switch 236 is pressed, the MPU 50 sets the CTR count value to 3 and performs the following. It is stored that the operation to be performed is an exchange coin discharging operation state.

Then, the MPU 50 stores an exchange designated amount storage area R for each denomination.
If the exchange amount for 1000 yen or 500 yen bills is stored in 5, the number of bills for each denomination is read out and given to the control unit 565 via the data bus DB.

In response, the control unit 565 drives the bill dispensing machine to dispense bills of the designated denomination and transport them to the outlet.

At this time, the MPU 50 determines whether or not the bill dispensing machine abnormality detector 572 has detected that two or more exchange bills have been dispensed in a stacked manner. Proceeding to E2, if there is no two-sheet feeding detection output, it is determined whether or not the exchange banknotes are being conveyed normally based on whether or not the abnormality detector 573 detects a jam of the exchange banknotes that have been fed out.

If it is detected that the dispensed exchange banknotes are jammed, the process proceeds to E3 of the error processing mode, which will be described later, and if the banknotes have been conveyed normally, it is determined whether or not discharging has been completed.

The above-described operation is then repeated until all banknotes of the designated denomination are discharged.

On the other hand, if the exchange amount of coins by denomination is stored as exchange money in the specified exchange amount storage area R5 for each denomination, MP
U50 reads the number of coins released by denomination and sends them to data bus D.
It is given to the control unit 566 via B.

In response, the control unit 566 instructs the coin dispenser 55 to dispense a designated number of coins of the designated denomination, and causes the coin dispenser 55 to dispense and convey exchange coins.

At that time, the MPU 50 determines whether or not there is no-feeding based on the output of the coin ejection machine abnormality detector 573, and if the coin is not-feeding, the process proceeds to E4 of the error display mode described later, and if the coin-feeding machine is not feeding-feeding, the ejected coin is It is determined whether or not there is a blockage (7), thereby determining whether or not the conveyance is normal.

If the coins of the specified denomination have not been conveyed normally, proceed to E of the error display mode described below, and if the coins of the specified denomination have been conveyed normally, check whether the specified number of coins of the specified denomination have been discharged. It is determined whether or not the discharge is completed, and if the discharge is not completed, the above-mentioned operation is repeated.

As described above, when the designated exchange banknotes and designated exchange coins are discharged in a number corresponding to the designated amount, respectively, the MPU 50 sets the count value of CTR to 4 and performs the previous operation. It is stored that the exchange banknotes or coins are normally dispensed and that the following operating state is the operating state of the outlet drive mechanism 53.

Next, the CPU 50 accumulates the number of transactions per transaction, the total deposit, the total by deposit type, the total withdrawal, and the total by withdrawal type, and stores the various cumulative totals in the corresponding storage areas R11 to R1.
Save it to 5.

The MPU 50 then controls the control unit 5 via the data bus DB.
A signal is given to 64 to instruct the opening of the outlet door 32.

In response, the control unit 564 controls the outlet drive mechanism 53 by one drive to drive the outlet door to open so that the exchange banknotes and exchange coins can be taken out.

After that, if the extraction of exchange banknotes and exchange coins is not completed within a certain period of time, E6 of the error display mode described below will be activated.
If the exchange banknotes and exchange coins are removed within a certain period of time, a command is issued to open the extraction door.

Next, the MPU50 sets the CTR count value to 5, and then
It is determined whether or not the outlet door 32 has been closed. If the outlet door is not closed, the process is repeated until the time is over. When the time is over, the process proceeds to E7 of the error display mode described later, and the door is kept at a constant state. When the banknotes are closed within the time, the inserted banknotes are taken into the cash box 48.

Then, the MPU 50 determines whether the cash box is full or not. If the cash box is full, the process proceeds to an error display mode E8, which will be described later. If it is not full, the MPU 50 returns to the initial state and stops the operation.

Next, with reference to FIGS. 1 to 7, FIGS. 8A and 8B, the operation when an error occurs during the exchange operation will be described.

First, when the above-mentioned CTR count value is O, when residual banknotes are detected, an error code 1-OEllj indicating that there are residual banknotes is set.

In the above-described state of CTR-2, if the inserted banknotes are not conveyed normally and a banknote jam occurs, the shutter (not shown) of the banknote insertion slot 22 is closed to prohibit further insertion of banknotes.

Then, the MPU 50 stores the CTR count value 1 in the first high-order digit of the error code storage area R9, stores a code of a symbol (for example, E) representing an error in the second digit from the high-order, and then stores the code of a symbol (for example, E) representing an error in the second digit from the high-order, and then By storing an error type code (for example, 11) representing an inserted banknote jam, an error code "IEll" representing an inserted banknote jam is set.

In the above-mentioned state of CTR-3, when two or more exchangeable bills are discharged from the bill dispensing machine 54 in a stack, an error code for the stack of two bills (for example, "3E211") is set in the error code storage area R9.

Further, in the case of a jam of exchange banknotes ejected from the banknote dispensing machine 54, an error code (for example, "3E22j") representing the exchange banknote jam is set in the error code storage area R0.

In addition, when the coin ejection machine 55 ejects exchange coins, if it is determined that the exchange coins are being fed emptyly, the MPU 50 generates an error code (for example, "3E31") indicating that the coins are being fed emptyly.
is stored in the error code storage area R0.

Also, if the coins ejected from the coin ejector 55 become jammed on the way (i.e., if an abnormality occurs in the conveyance of exchanged coins)
is an error code indicating an exchange coin jam (for example, "
3E32'') is stored in the error code storage area R9.

In the operating state of CTR=4 described above, when it is determined that the time has expired, the MPU 50 generates an error code (for example, 1
4E41j) is stored in the error code storage area R0.

In the operating state of CTR=5 described above, if the outlet door does not close within a certain period of time, an error code indicating that the outlet door has not been closed (for example, l-5
E42J) is stored in the error code storage area R0.

Also, when it is determined that the storage box is full, the MPU5
0 stores an error code (for example, "5E51") indicating that the inserted banknote storage box is full in the error code storage area R0.

As described above, when any error code is stored in the error code storage area R9, the MPU 50 turns off the handling indicator 21 and gives an operation stop command signal to each of the control units 561 to 566, Stop the operation of each part.

At the same time, the MPU 50 stores the error code storage area R9.
The error code stored in the memory is read out in digit order and given to the control unit 562 via the data bus DB, and the amount display 2
After displaying the error code on the remaining amount display 242 included in step 4, the buzzer sounds to notify the staff.

In addition, if the display devices 241, 243 to 247 display an amount of money, it remains displayed.

Thereafter, the error processing operation described later in FIG. 9 is performed, that is, the error is displayed on the remote monitor, and after the staff processing is performed, the automatic recovery processing is delayed.

If there is a display on the indicators 241 to 247, it will be cleared at the time of reset after recovery.

FIG. 9 is a flowchart for explaining the operation that is a feature of the present invention. In particular, for example, when an error occurs during the exchange operation of the automatic currency exchange device 10 as described above, which operation is to be performed based on the contents of the CTR? It is determined whether or not an error has occurred in the state, and when the staff gives a recovery command based on the operating state when the error occurs, the system automatically starts the exchange operation mode from the beginning or exchanges currency (banknotes and coins). When the money is normally dispensed to the outlet 30, the exchange operation is treated as having been completed.

The error display on the remote monitor and the staff operation panel is performed as follows.

In other words, it is determined whether the conveyance operation of the exchange currency is normal or not,
If it is not normal, a display lamp is lit to indicate that there is a conveyance error in the bill dispensing machine 54 and the coin dispensing machine 55 included in the remote monitor 58.

In addition, if the exchange currency is transported normally, it is determined whether or not the deposited banknote (that is, the inserted banknote) is transported normally.If it is not transported normally, the information contained in the remote monitor 58 is After lighting up the indicator lamp indicating a conveyance error on the pill checker 52, the automatic exchange device 1
Staff operation panel provided on the back of 0 (not shown)
The conveyance error lamp provided at the bank is turned on, and it is further determined whether there are any coins remaining at the outlet.

Further, if the conveyance of the deposited banknotes is normal, it is determined whether there are any remaining banknotes at the direct outlet.

If there are coins remaining at the withdrawal port, the lamp indicating "remaining coins at the withdrawal port" included in the staff operation panel 59 is lit, and the process proceeds to manual processing by the staff; if there are no coins remaining at the withdrawal port, the manual processing is directly performed by the staff. Proceed to action.

When an error is detected as described above, the clerk learns of the abnormal condition from the display on the remote monitor panel 58 and goes to the location where the automatic currency exchange device 10 is installed.

Then, the staff member looks at the error code displayed on the remaining amount display 242 (that is, the CTR count value displayed in the first digit to identify the operating state) and determines the operating state when the error occurred. Check.

Then, the staff member checks the display status of the transport error display lamp included in the staff operation panel 59, and if the transport error display lamp is lit, after opening the back group of the automatic exchange device 10, the CTR count value is The following processing is performed depending on whether it is 1 or not.

If the count value of CTR is 1, the automatic currency exchange device 10
Since the operating state of the machine is that a high-value bill to be exchanged is being inserted, the staff member removes the jammed banknote from the pill checker 52, checks the amount of the high-value banknote, and returns the high-value banknote to the customer. Afterwards, it is determined whether or not the outlet residual lamp is lit.

On the other hand, the count value of CTH is not l (i.e. CTR=3
), the staff member uses the bill ejection machine 54 or the coin ejection machine 55.
After removing the discharged exchange bills or coins to release the jammed state of the discharged bills or low mountain coins and storing the removed bills or coins in the collection tray 46, check whether the extraction port residual lamp is lit. Decide whether or not.

Then, if the residual lamp at the outlet is lit or if the conveyance error display lamp included in the staff panel 59 is not lit, the staff performs staff processing according to the error code according to the instruction manual.

That is, the staff member turns the dedicated key switch 26, which can only be operated by the staff member, only once.

In this way, if there is exchange money remaining in the withdrawal port 30, it is assumed that the exchange operation up to now has been successfully completed, and the following operation is executed.

That is, when the attendant operation key switch 26 is rotated, the MPU 50 saves the count value that has been counted by the CTR (the count value that represents the operating state when the error occurs, in this case 4 or 5). The data is temporarily stored and saved in the register RIO, and the count value of CTR is incremented to 6 to indicate that it is in the recovery processing state by the key operation by the staff member.

Thereafter, the MPU 50 determines whether the operating state at the time of the error occurrence is in the extraction port processing stage (i.e., CTR=4 or 5) based on the count value stored in the save register R10. If it is determined that there is no error in the ejection port processing step, the inserted banknote is returned from the banknote return port 25.

Therefore, the clerk returns the banknotes to the customer after confirming the amount of the inserted banknotes.

On the other hand, if it is determined that there is an error in the ejection port processing stage, the MPU 50 opens the ejection port door 32 because the exchange banknotes corresponding to the inserted banknotes have already been discharged.

Therefore, the staff member checks the amount of the exchanged banknotes and exchanged coins discharged to the outlet 30 and pays the amount to the customer.

Then, when the MPU 50 detects that there are no bills remaining in the outlet 30, the MPU 50 closes the outlet door.

After this, it is determined whether the key switch for staff operation is off, and if it is not off, it waits, and if it is off, then it is determined whether the CTR count value is either 1 or 2. Therefore, if an error occurs during the operation of inserting (depositing) high-value banknotes or setting the exchange currency, the entire operation of the automatic currency exchange device 10 is reset and then terminated.

In this way, if the operating state in which the error occurred is after the selected exchange currency corresponding to the inserted banknote has been ejected, the exchange transaction operation can be resumed by opening the ejection port again by operating the key switch for clerk operation. and pay the exchanged currency to the customer.

If an error occurs in the operating state before dispensing the specified currency exchange loan, the banknote inserted by the customer (i.e., deposited banknote) will be automatically returned from the return slot 25, so the staff member will be able to remove the returned banknote. hand over to the customer.

Therefore, when an error occurs, the clerk's recovery operation is to operate the clerk operation key switch only once, and either automatically establish a transaction based on the error condition and pay out the exchanged currency, or Since the inserted banknotes are returned, a quick recovery process is possible, and there is an advantage that the customer does not feel uneasy and troubles between the customer and the staff can be prevented.

Even more preferably, if the count value of CTR is other than 1 or 2, the following operation is performed when the attendant operation key switch is operated for the second time.

That is, when the staff-operated key switch 26 is operated for the second time, the MPU 50 again determines whether or not there is an error after the ejection port processing stage based on the count value representing the operating state stored in the save register RIO. If the error occurs after the exit processing step (ie, CTR=4 or 5), the inserted banknote is stored in the cash box and then a reset operation is performed.

In addition, in the event of an error before the ejection port processing stage, that is, if the exchange banknotes or exchange coins become jammed while the exchange currency is being discharged, the ejection port can be opened immediately and the staff can remove the exchange coins that have been discharged up to that point. Automatically reset after collecting (banknotes and coins).

By doing this, the attendant can
This method has the advantage that error recovery can be completely achieved with only two operations.

By the way, in the above-mentioned staff manual processing operation, when the staff presses the reset button, the count value representing the operating state at the time of the error occurrence, which is counted by the CTR, is temporarily saved in the save register 1Rto, and then the value is saved in the CTH. The count value is set to 7 to memorize that it is in the recovery processing operation state in response to the pressing of the reset button.

Then, the MPU 50 determines whether or not there are any inserted banknotes remaining in the pill checker 52, and if there are no banknotes remaining, the MPU 50 moves the first to fourth transport mechanisms 41a to 41 just in case.
After driving d, the entire operation of the automatic currency exchange device 10 is reset.

On the other hand, if there are any remaining banknotes in the pill checker 52, the deposited banknotes are transported to the position of the fourth transfer mechanism 41d.

Thereafter, the deposited banknotes are extracted by the clerk.

At this time, the clerk checks the error code and confirms that the error occurred during the exchange operation stage, confirms the amount of the inserted bill, and returns the inserted bill to the customer.

After that, the MPU 50 detects whether or not all the banknotes have been removed, and if all the banknotes have been removed, the entire operation of the automatic money exchange device 10 is reset and then stopped.

This has the advantage that when there are no bills remaining at the outlet, the inserted bill can be returned by pressing the reset button and then automatically returned to the initial state.

As described above, according to the present invention, the banknotes inserted by the customer can be immediately returned based on whether the operating state at the time of the error occurs is before or after the predetermined operating state, simply by operating the clerk-operated key switch. Alternatively, by treating the exchange transaction as completed and paying the exchanged currency, the clerk can easily and quickly determine what to do when an error occurs, and can reliably deal with it.

In addition, the recovery process is quick and reliable, and if an error occurs while the exchange operation is not yet completed, the inserted banknotes are immediately returned to the customer. Troubles with customers can be prevented, and since key operations by staff and handing over of returned bills to customers can be done from the front side of the device, errors can be prevented to the same extent.

[Brief explanation of the drawing]

1 to 4 are illustrative views of an automatic currency exchange device that forms the background of this invention and to which this invention is applied.
The figure shows an external view of the automatic currency exchange device, FIG. 2 shows a detailed view of the customer service operation panel 10 of the automatic currency exchange device, FIG. 3 shows a detailed cross-sectional view of the outlet 30, and FIG. An illustrative diagram of the mechanism is shown. FIG. 5 is a block diagram that serves as the background of this invention and to which this invention is applied. FIG. 6 is a diagram schematically showing a plurality of storage areas of the memory 60. FIG. 7 is an illustrative diagram showing an example of displaying an error code. FIGS. 8A and 8B are a flowchart for explaining the operating state of an automatic currency exchange device that forms the background of this invention and to which this invention is applied. be. FIG. 9 is a flowchart showing a night vision processing operation after an error occurs, which is a feature of the present invention. In the figure, 10 is an automatic currency exchange device, 20 is a customer service operation panel, 26 is a key switch for staff operation, 30 is a currency exchange coin outlet, 50 is a microprocessor (MPU), 51 is a memory for program settings, 52 is a pill checker, 53 5 is a take-out port drive mechanism, 54 is a banknote ejector, 55 is a coin ejector, 5
71 to 575 are abnormality detectors, 58 is a remote monitor, 59 is a staff operation panel, and 60 is a memo IJ (RAM).

Claims (1)

[Scope of Claims] 1. In response to the operator inserting a banknote of the denomination to be exchanged and selecting the denomination of the currency to be exchanged with the inserted banknote and the amount or quantity of that denomination, the selection is made. detecting an abnormality in the operation of the device in which the device is configured to eject coins corresponding to the amount of each denomination of the coins to an exchange coin outlet and then open the outlet to take out the exchange coins; an abnormality detection means; a storage means for sequentially storing the progress state during the operation and, when the abnormality detection means detects an abnormality, storing the operation progress state at that time; An attendant-operated switch and arithmetic control means are provided, and the arithmetic and control means: In a state in which the attendant-operated switch is operated, based on the operation progress state stored in the storage means,
Judgment means for determining whether or not the operation before opening of the ejecting port is abnormal; and the method of automatically returning the inserted bill depending on whether the operation before opening of the ejecting port is abnormal. and a control means for controlling an error. 2. In response to the operator inserting a bill of the denomination to be exchanged and selecting the denomination of the currency to be exchanged with the inserted bill and the amount or quantity of that denomination, the denomination of the selected currency An abnormality detecting means for detecting an abnormality during operation of the device in a device configured to eject currency equivalent to an amount of money to an exchange currency outlet and then open the outlet to take out the exchange currency; storage means for sequentially storing the progress state of the device and storing the progress state of the operation at that time when an abnormality is detected by the abnormality detection means; an attendant operation device provided at a position where an attendant can operate from the front of the device; a switch, and arithmetic control means, and the arithmetic control means, in response to the first operation of the attendant operation switch, controls the extraction port based on the operation progress state stored in the previous storage means. determining means for determining whether or not the operation before opening of the outlet is abnormal; means for automatically returning the inserted banknote in response to the abnormality of the operation before opening of the outlet; and the clerk's operation. an error handling device, the error processing device comprising: control means for opening the ejecting port and allowing the partially ejected exchange currency to be removed in response to the second operation of the exchanger switch;