JPH026118B2 - - Google Patents

Description

[Detailed Description of the Invention] <Industrial Application Field> The present invention relates to an automatic currency exchange device that exchanges exchanged currency inserted by a customer into a different denomination as specified by the customer, and particularly relates to an automatic currency exchange device that exchanges coins inserted by a customer into a different denomination according to the customer's specifications. This invention relates to an automatic currency exchange device that is characterized by its handling of abnormalities.

<Prior Art> Recently, for the purpose of saving labor at counter operations at banks, etc., automatic currency exchange devices have been put into practical use that insert high-denomination bills and automatically exchange them into desired low-denomination bills. This type of automatic exchange device is also described in Japanese Patent Application Laid-Open No. 53-83687. Such automatic currency exchange devices are provided with a display that indicates that an abnormality has occurred when an abnormality occurs during a currency exchange operation. This indicator only indicates that an abnormality has occurred. When the internal structure of an automatic currency exchange device becomes complex, it is insufficient to simply indicate that an abnormality has occurred. This is because if an abnormality occurs, the staff will perform the recovery process, but if the staff only displays that an abnormality has occurred, the staff will not know what kind of abnormality has occurred, and will not be able to detect the abnormality. This is because it takes time to search for the problem, which delays the recovery process and leaves the customer waiting.

Therefore, it becomes necessary to display the type of abnormality.
For this reason, conventional automatic currency exchange devices are equipped with an error display panel on the inside of the back surface that is equipped with indicator lamps for each type of abnormality, and when an abnormality occurs during the exchange operation, an indicator lamp corresponding to the type of abnormality is displayed. The lights are turned on and an alarm is issued to call the staff. The called staff opens the back door, looks at the indicator lamps for each type of abnormality displayed on the error display panel, learns the type of abnormality, and manually performs recovery processing.

<Problems with the Prior Art> According to the conventional device described above, a specially made error display panel must be provided on the back surface, which makes the configuration more complicated and expensive. Furthermore, when an abnormality occurs in an automatic currency exchange device, as in the past, the staff member looks at the indicator lamp from the back to confirm the abnormal condition, which creates a sense of distrust among customers, and the wait time until the staff member comes to the customer service area. There was a problem in that customers were unsure of how the equipment was working, making them feel uneasy.

Furthermore, during the recovery process, the staff may ask the customer to confirm the amount of money the customer has put in for exchange or the amount of exchange designated for each denomination specified by the customer, but the error display panel is displayed on the back. If so, it would be inconvenient to have to come forward each time to ask the customer for each of the above amounts, and if the customer's memory of the amount was vague, the recovery process would take that much more time.

Therefore, it is thought that some of the above problems can be solved by installing an error display panel on the customer service area, but if multiple lamps that customers do not normally use are placed on the customer service area, they may wonder, ``What are these lamps for?'' This imposes an additional mental burden on the customer, such as asking, ``I wonder if the system is installed?'', which hinders the customer's smooth operation during normal operation.

<Technical Issues> The present invention has been achieved without making the configuration more complicated and expensive, without making the customer feel distrustful or anxious, without imposing an extra mental burden on the customer, and without interfering with the smooth operation of the customer. It is an object of the present invention to provide an automatic currency exchange device that can be expected to perform quick and reliable recovery processing by an attendant.

<Means for Solving the Problems> The present invention includes a first display that displays the deposit amount, which is the total amount of currency to be exchanged inserted by the customer, and a first display that displays the exchange amount for each denomination specified by the customer. and a third display on the customer service side that displays the remaining amount, which is the difference between the deposit amount and the total exchange amount for each denomination, A plurality of abnormality detection means each detecting a plurality of abnormal conditions that may occur during operation; and an error code generation means that generates an error code for the abnormality that occurs in response to one of the abnormality detection means detecting an abnormality. The apparatus is characterized by further comprising a control means for displaying the error code generated by the error code generating means on the third display and maintaining the display on the first display and the second display.

<Operation> In the present invention, when an abnormality occurs during the exchange operation, the abnormality detection means detects the abnormality. The error code generating means responds to this abnormality detection and generates an error code corresponding to the abnormality that has occurred. When the error code generation means generates an error code, the control means causes the third display to display the error code and maintains the display on the first and second displays.

<Effects of the Invention> According to the present invention, when an abnormality occurs, an error code is displayed on the third display for displaying the remaining amount provided in the customer service department, so that an abnormality (error) in the operating state of the currency exchange device is displayed. There is no need to provide a special display panel for the display, which has the advantage of simplifying the configuration and reducing the cost. In addition, since the error code is displayed on the third display on the front that displays the remaining amount, there is no need for staff to go to the back of the device to determine the type of error, which speeds up the recovery process. can be done.

Furthermore, since the error code is displayed in the front, the staff can come to the front and explain the error status to the customer based on the error code, making it easier to interact with the customer and avoid giving the customer a sense of distrust. Nor. In addition, even if an abnormality occurs, the amount inserted by the customer and the amount of the specified denomination remain displayed on the first display and the second display, respectively, so the customer may feel uneasy. There is no need for the staff to ask the customer for these amounts one by one; they only need to confirm the displayed amount, and the recovery process can be carried out quickly and reliably.

Moreover, since there is no need to arrange a plurality of lamps that are not normally used by customers on the customer service surface, no extra mental burden is imposed on the customers, and smooth operation by the customers during normal operation is not hindered.

<Example> Hereinafter, an example of the present invention will be described in detail based on the drawings.

Figures 1 to 4 are illustrative views of an automatic currency exchange device that forms the background of this invention and to which this invention is applied. In particular, Figure 1 shows an external view of the automatic currency exchange device, and Figure 2 shows an external view of the automatic currency exchange device. customer service operation panel 20
3 is a detailed cross-sectional view of the outlet 30, and FIG. 4 is an illustrative view showing a banknote conveyance/recovery mechanism related to the banknote insertion port and the banknote return port.
Next, the structure of the automatic currency exchange device will be explained with reference to FIGS. 1 to 4.

In FIG. 1, an automatic currency exchange device 10 that forms the background of the present invention and to which the present invention is applied has a customer service operation panel 20 disposed in the upper part of the front face and an outlet 30 for taking out currency exchange coins in the inclined part of the front face. It is composed of

Next, details of the customer service operation panel 20 will be explained with reference to FIG. The customer service operation panel 20 of the automatic currency exchange device 10 includes a handling display 21 that indicates that the automatic currency exchange device is in operation, a bill insertion slot 22 into which high-value bills to be exchanged are inserted, and a keyboard 2.
3, and a plurality of amount display devices 24 for displaying amounts.
A banknote return slot 25 and a key switch 26 for operation by an attendant are provided.

The keyboard 13 can be used to store, for example, high-value banknotes (1
When exchanging 1,000,000 yen bills into 1,000 yen bills, the number of bills (1,000 yen) is
1,000 yen bill number selection switch group 231 selects the number of 500 yen bills (500 yen coins, 500 yen coins, 10 coins, 20 coins), 500 yen bill number selection switch 232 group selects the number of 500 yen bills, and 50 100 yen coins. Group 233 of 100-yen coin selection switches selects the number of 100-yen coin wraps (1, 2, 4, 10), and 5 switches select the number of 50-yen coin wraps. 10-yen coin number selection switch 234 group, 10-yen coin number selection switch 235 group that selects the number of 10-yen coin packets, and 10-yen coin number selection switch 235 group that selects the denomination and quantity of high-value banknotes to be exchanged and then predetermines the remaining amount. A balance banknote switch 236 that issues an exchange command to a type of banknote (for example, a thousand yen banknote), and a selection switch 23
and a correction switch 237 for instructing correction of erroneous operations 1 to 235. These selection switches 231 to 235 for each denomination are engraved with the amount corresponding to the number of coins or coins, and when the switch is pressed, a built-in lamp lights up to display the selected exchange money. Configured to inform the customer of the amount of the type.

The amount display 24 is displayed when the customer inserts the bill into the bill insertion slot 22.
Deposit amount display 241 (an example of a first display) that displays the deposit amount, which is the total amount of the exchanged currency inserted into A remaining amount display 242 (an example of a third display) that displays the difference between the deposited amount and the total exchange designated amount for each denomination, and a 1,000-yen bill exchange amount display that displays the amount converted into 1,000-yen bills. A container 243 and a 500 yen bill exchange amount display 244 that displays the amount of money exchanged into 500 yen bills.
, a 100 yen coin exchange amount display 245 that displays the amount of money exchanged into 100 yen coins, a 50 yen coin exchange amount display 246 that displays the amount of money exchanged into 50 yen coins, and a 50 yen coin exchange amount display 246 that displays the amount of money exchanged into 50 yen coins. It consists of a 10 yen coin exchange amount display 247 that displays the amount. The displays 243 to 247 are
This is an example of a second display.

In FIG. 3, the exchange currency outlet 30 is
An opening 31 is formed in the panel portion of the front inclined portion of the automatic currency exchange device 10, and an exit door 32 for selectively opening or closing the opening 31 is formed in the opening 31.
It is slidably provided opposite to. This outlet door 32
is opened and closed by being driven by an outlet drive mechanism 53, which will be described later. At the open position of the door 32, an outlet open state detection switch 33 is provided to close the open state of the door 32. An exchange currency placement section 34 is provided at the bottom of the opening 31. This mounting section 3
4 is supplied with exchange money by an exchange money transfer mechanism 35. In addition, in order to detect exchange coins supplied to the placement section 34, a part of the placement section 34 is made of a transparent member (or a through hole is formed), and a light emitting section 361 is provided from both sides of the placement section 34. A photoelectric sensor 36 consisting of a light receiving section 362 and a light receiving section 362 is provided facing each other.

With reference to FIG. 4, the mechanisms and operations of each part when transferring, collecting, or returning inserted banknotes will be explained. Banknote CH inserted into the banknote insertion slot 22
The bill is sandwiched from both sides by a belt included in the first transfer mechanism 41a and transferred in the belt transfer direction, the type of bill is determined by the bill checker 52, and the bill is further transferred by the subsequent second transfer mechanism 41b. . When the inserted banknote sorting plate 42 protrudes toward the vertical transfer belt 45 side, the inserted banknotes are wrapped around the outer peripheral surface of the rotating banknote storage drum 43, pushed by the belt 44, and temporarily stored. be done.
At this time, when the bill checker 52 detects an abnormal banknote (counterfeit banknote, etc.), the inserted banknote stored in the drum 43 and belt 44 is removed from the collection tray 4.
Collect to 6. If the banknotes are normal, after performing the exchange operation as described below, the sorting plate 42 is switched in the direction of the arrow, and the inserted banknotes wound around the drum 43 are transported vertically by the belt 45. Third
The second transfer mechanism 41c and the fourth transfer mechanism 41d transfer the contents to the position of the cash box 47. When the exchange operation is completed normally, the banknote extrusion unit 48 is driven to push out the inserted banknotes, which are stopped between the belts included in the fourth transfer mechanism 41d, toward the cash box 47 and collect them. . On the other hand, if the currency cannot be exchanged normally, the fourth transfer mechanism 41d is driven to return the inserted bill from the inserted bill return opening 25.

FIG. 5 is a block diagram which forms the background of this invention and to which this invention is applied. In the configuration, a first memory 51 and a second memory 60 are connected to a microprocessor (MPU) 50 via an address bus AB, a data bus DB, and a read/write control line RW. This first memory 51 is
In order to achieve the operation of the automatic currency exchange device, the eighth
A memory in which programs such as those shown in Figures A and 8B and banknote reference patterns for each denomination for determining the denomination of deposited banknotes are stored in advance, such as a read-only memory (ROM) is used. . The second memory 60 is a memory in which various data can be written or read during operation of the automatic currency exchange device, and has a plurality of storage areas as shown in FIG. 6, which will be described later. RAM) is used. Note that in place of these memories 51 and 60, other storage means such as a magnetic card or core memory may be used. Based on a program preset in the ROM 51, it controls the microprocessor 50 and the exchange operation, and also controls error display and error handling when the exchange apparatus is abnormal.

The keyboard 23 is connected to the address bus AB and data bus DB connected to the microprocessor 50 via a control section 561, and the amount display 24 is connected via a control section 562. Control units 563, 564,
565 and 566, a bill checker 52 that determines the denomination of the inserted banknote, an ejection port drive mechanism 53 that controls the opening and closing of the exchange banknote output port of the exchange machine, a banknote ejector 54 that discharges designated exchange banknotes, and a designation device. Coin ejecting machines 55 that eject exchanged coins are connected to each other.

In addition, the address bus AB and the data bus
The DB includes an abnormality detection section 571 that detects an abnormality in the bill checker 52, an abnormality detector 572 that detects an abnormality in the bill ejecting machine 54, an abnormality detector 573 that detects an abnormality in the coin ejecting machine 55, and an abnormality detector 573 that detects an abnormality in the coin ejecting machine 55. An abnormality detector 574 that detects an opening/closing abnormality of the currency exchange currency outlet door 32 that is opened and closed by the user, and a banknote storage box full detector 575 that detects when the banknote storage box that stores inserted banknotes is full are connected. be done.

Abnormality detectors 571 to 574 and full detector 5
75 shows an example of a plurality of abnormality detection means. The bill checker abnormality detector 571 detects, for example, when a bill inserted into the bill insertion slot 22 is not conveyed normally when it is conveyed to the bill checker 52 (for example, a jam in the inserted bill or an abnormality in the conveying mechanism). The bill dispensing machine abnormality detector 572 detects a conveyance abnormality (for example, a jam in the exchange bill) while the bill dispensing machine 54 dispenses two exchange bills at a time, or conveys the exchange bills to the exit. It is. The coin discharging machine abnormality detector 573 detects whether the coin discharging machine 55 does not discharge a coin packet containing 50 coins of a certain denomination, and only the feeding mechanism spins idly, or the coin packet does not reach the output port 30. This detects any clogging during transport. The outlet abnormality detector 574 includes the door open state detection switch 33 and the photoelectric sensor 36, and detects a state in which the outlet door 32 does not open despite a signal instructing it to open (that is, detects that the door is opened). a state in which there is no output from the switch 33) or a state in which the bills and coin packets released during a certain period of time after the exit door 32 is opened are not taken out (that is, a state in which there is an output from the photoelectric sensor 36). It detects a state in which the door is not closed even though there is a command to close the outlet door (that is, a state in which there is an output from the switch 33).

Further, the address bus AB and the data bus DB are provided with a remote monitor 58 that is installed in an attendant's waiting room or the like and is used to monitor the operating status of the automatic currency exchange device 10, and a remote monitor 58 that is installed on the back side of the automatic currency exchange device 10. An operation panel 59 is connected. Since the details of the failure are determined by the error code displayed on the remaining amount display 242, the panel 59 is for reference for easy and quick determination.

FIG. 6 is a diagram schematically showing a plurality of storage areas of the second memory (RAM) 60. In the figure, the second memory (RAM) 60 includes a flag R1 for storing that a high-value banknote to be exchanged has been inserted into the banknote insertion slot 22, and a flag R1 for storing the insertion of a high-value banknote to be exchanged into the banknote insertion slot 22, and a flag R1 for storing the insertion of a high-value banknote for exchange after the bill checker 52 reads the inserted banknote. Area R2 for storing banknote reading patterns corresponding to denominations
When the customer presses each selection switch included in the keyboard 23, the currency exchange designation switch memory flag R3 stores the pressed switch, and the deposited amount is the sum of the amount of inserted banknotes read by the bill checker 52. A storage area R4 for storing,
The exchange operation is performed based on a predetermined program with a storage area R5 for storing the exchange designated amount for each denomination, a storage area R6 for storing the remaining amount, and a storage area R7 for storing the number of issued coins or coins for each denomination. In order to specify each operating state, there is a counting register (hereinafter referred to as CTR) R8 which stores a numerical value corresponding to the operating state and functions as a counter, and a storage area R9 (error register) which stores an error code when an error occurs in the exchange machine. (Example of code generation means)
A save register (CTR) R10 for temporarily saving and storing the numerical values representing the operating state counted by the CTR at the time of failure, a storage area R11 for storing the number of transactions in one day, and deposits in one day. Storage area R12 for storing the total amount
, a storage area R13 that stores the total amount (or total amount) of each deposit type in one day, a storage area R14 that stores the total amount of withdrawals in one day, and a storage area R14 that stores the total amount (or total amount) of each type of withdrawals in one day. total quantity)
and an area R15 for storing.

FIG. 7 is an illustrative diagram showing an example of displaying an error code using the remaining amount display 242. In the figure, the first high-order digit (thousands place) of the remaining amount display 242, which has four display digits, is used as the digit to display the count value (CTR value) corresponding to the operating state, and The second digit (hundreds digit) is used as an error display digit to notify that the number displayed on the display 242 is an error code, and the last two digits (tens digit and ones digit) are used to indicate the type of error. This is used as a display digit for a specific error code.

8A and 8B are flowcharts for explaining the operating state of an automatic currency exchange device that forms the background of this invention and to which this invention is applied. In particular, for example, FIG. 8A shows a flowchart for exchanging money while memorizing the operating state. Fig. 8B shows an error display mode when an abnormality occurs in each part in the exchange operation mode.

The normal mode of operation of the invention will now be described with reference to FIGS. 1-7 and 8A.

In the initial state, the microprocessor (hereinafter referred to as MPU) 50 stores the count register (CTR).
After resetting the contents of R8 and setting the count value representing the operating state to zero, it is determined whether or not there are any remaining banknotes in the exchange currency placement section 34 of the outlet 30 based on the output of the photoelectric sensor 36. If there are any remaining banknotes, the process advances to error display mode E0, and if there are no remaining banknotes, it is then determined whether or not banknotes have been inserted. and,
If no banknotes are inserted, the system waits until a high-value banknote to be exchanged is inserted.

Now, when a banknote is inserted into the banknote insertion slot 22,
The MPU 50 determines whether the logic "1" is set in the flag R1 or not, and determines whether or not the inserted bill is the first bill. At that time, if the first bill is inserted, the flag R is set to logic "1".
After setting, the count value of CTR R8 is set to 1 to memorize that it is in the bill insertion operation state. Then, the MPU 50 determines whether or not the inserted bill is being conveyed normally based on the presence or absence of an output from the bill checker abnormality detector 571, and if it is not, proceeds to E1 of the error display mode described later.
If the banknotes are being transported normally, the denomination of the inserted banknotes is determined. This denomination discrimination operation is performed by Birchietsuka 5.
When the reading pattern of the banknote in which No. 2 is inserted is read out, this read banknote pattern is stored in the banknote reading pattern storage area R2 via the control unit 563 and the data bus DB. Then, the MPU 50 compares the read banknote pattern stored in the storage area R2 with the banknote reference pattern set and stored in advance in the memory 51 to determine the denomination of the inserted banknote. The amount of the inserted bill determined in this way is the amount that has been stored in the deposited amount storage area R4 (zero when the first bill is inserted)
The total deposited amount is calculated and stored in the deposited amount storage area R6. after that,
The MPU 50 reads the deposit amount information stored in the deposit amount storage area R6 and displays it on the deposit amount display 241 included in the amount display 24 via the data bus DB and the control unit 567. Note that when the customer wants to exchange another high-value banknote, when the customer inserts the high-value banknote into the banknote insertion slot 22, the MPU 50 repeats the above-described operation.

On the other hand, after inserting the desired amount of high-value banknotes to be exchanged, the customer presses the selection switches 231 to 235 for each denomination included in the keyboard 23 to specify the desired banknote to be exchanged. Depending on MPU5
0 means that the selection switches 231 to 235 are pressed to 1.
It is determined whether or not it is the first press, and if it is the first press, a logic "1" is set in the flag R3 to store that the first exchange designation operation has been performed. Then, the MPU 50 sets the count value of CTR to 2 and stores it as the exchange denomination selection operation state. After that, the MPU 50 determines whether or not the remaining banknote switch 236 has been pressed, and if it has not been pressed, it adds the amount of the exchange denomination currently designated and stores it in the exchange specified amount storage area R5 for each denomination. Then, the remaining amount is calculated by subtracting the exchange amount from the deposited amount and stored in the remaining amount storage area R6. Furthermore, the MPU 50 displays the exchange amount by denomination on the corresponding one of the amount displays 243 to 247 based on the exchange amount by denomination stored in the storage area R5, and displays the remaining amount on the remaining amount display 242. to be displayed. Then, by determining whether or not the remaining amount stored in the remaining amount storage area R6 is zero, it is determined whether or not the amount specification for each exchange denomination has been completed, and if it has not been completed, the selection switch is pressed again. wait for it to happen. and,
When the second exchange denomination designation operation is performed, it is determined whether the remaining banknote switch 236 is pressed,
If it is not pressed, repeat the above operation until the balance becomes zero. In addition, the remaining banknote switch 236
When pressed, it is determined whether there is a difference of 500 yen in the remaining amount, and if there is, 500 yen is subtracted from the remaining amount, and then 500 yen is added to the 500 yen exchange amount field. Then, the remaining amount is added to the exchange amount column of 1,000 yen to display the specified amount by denomination. Then proceed to the next action.

The MPU 50 displays the designated amount by denomination when the remaining amount becomes zero when the remaining banknote switch 236 is not pressed, or after displaying the designated amount by denomination when the remaining banknote switch 236 is pressed.
The count value of CTR is set to 3, and it is memorized that the operation to be performed below is an exchange coin discharging operation state.
Then, if the exchange amount for 1,000 yen or 500 yen bills is stored in the specified exchange amount storage area R5 for each denomination, the MPU 50 reads the number of banknotes for each denomination and sends the information to the control unit 565 via the data bus DB. give to In response, the control unit 565 drives the bill dispensing machine to dispense bills of the designated denomination and transport them to the outlet. At this time, the MPU 50 determines whether or not the bill dispensing machine abnormality detector 572 has detected that two or more exchange bills have been dispensed in a stacked manner. Proceeding to E2, if there is no two-sheet feeding detection output, it is determined whether or not the exchange banknotes are being conveyed normally based on whether the abnormality detector 573 detects a jam in the exchange banknotes that have been fed out. If it is detected that the dispensed exchange bill is jammed, the process proceeds to E3 of the error processing mode, which will be described later, and if the bill has been conveyed normally, it is determined whether or not discharging has been completed. The above-described operation is then repeated until all banknotes of the designated denomination are discharged.

On the other hand, if the exchange amount of coins by denomination is stored as the exchange money in the designated exchange amount storage area R5 for each denomination, the MPU 50 reads out the number of coins to be released by denomination and provides it to the control unit 566 via the data bus DB. . Accordingly, the control unit 566 controls the coin ejecting machine 55.
A command is issued to dispense a specified number of coins of the designated denomination, and the coin dispensing machine 55 is caused to pay out and convey the exchange coins. At that time, the MPU 50 determines whether or not there is no-feeding based on the output of the coin ejector abnormality detector 573, and if it is a blank-feeding, the process proceeds to E4 of the error display mode described later, and if it is not a blank-feeding, the ejected coin is It is determined whether or not the conveyance is normal by determining whether or not there is any blockage. If the coins of the specified denomination have not been conveyed normally, the process advances to E5 of the error display mode described later, and if the coins of the specified denomination have been conveyed normally, the specified number of coins of the specified denomination have been discharged. If the discharge is not completed, the above-mentioned operation is repeated.

As described above, when the designated exchange banknotes and designated exchange coins are discharged in the number corresponding to the designated amount, then,
The MPU 50 sets the count value of CTR to 4, and stores that the exchange banknotes or coins have been normally paid out in the previous operation and that the following operation state is the operation state of the outlet drive mechanism 53. Next, CPU5
0 is the cumulative total of the number of transactions, total deposits, total deposits by type, total withdrawals, and total by type of withdrawals in one day, and the various cumulative totals are stored in the corresponding storage areas R11 to R.
15. Then, the MPU 50 gives a signal to the control unit 564 via the data bus DB to instruct the opening of the outlet door 32. Accordingly, the control unit 56
4 drives and controls the outlet drive mechanism 53 to open and drive the outlet door so that exchangeable banknotes and exchangeable coins can be taken out. After that, if the extraction of exchange banknotes and exchange coins is not completed within a certain period of time, proceed to E6 of the error display mode described later,
When the exchange banknotes and exchange coins are extracted within a certain period of time, a command is given to close the extraction exit door.

Next, after setting the count value of CTR to 5, the MPU 50 determines whether or not the exit door 32 has been closed. If the exit door 32 is not closed, the MPU 50 repeats this until the time is over. When this happens, proceed to E7 of the error display mode described below.
When the door is closed within a certain period of time, the inserted banknotes are stored in the cash box 48. and,
The MPU 50 determines whether the cache box is full or not. If the cache box is full, the process proceeds to E8, an error display mode described later. If the cache box is not full, the MPU 50 returns to the initial state and stops the operation.

Next, Figures 1 to 7, Figures 8A and 8B
The operation when an error occurs during the exchange operation will be explained with reference to the figure. First, when the above-mentioned CTR count value is 0 and residual banknotes are detected, an error code "0E11" indicating that there are residual banknotes is set.

In the above-mentioned state of CTR=2, if the inserted banknote is not conveyed normally and a banknote jam occurs, the shutter (not shown) of the banknote insertion slot 22 is closed to prohibit further insertion of banknotes. and,
The MPU 50 stores the CTR count value 1 in the first digit from the top of the error code storage area R9, stores a code representing the error code (for example, E) in the second digit from the top, and then stores the code of the symbol (for example, E) representing the error code in the second digit from the top, and then stores the code in the bottom two digits. By storing an error type code (for example, 11) indicating that the inserted bill is jammed,
Error code "1E11" indicating inserted banknote jam
to be set.

In the above-mentioned state of CTR=3, if two or more exchangeable bills are ejected from the bill dispenser 54 in a stack, an error code for the stack of two or more bills (for example, "3E21") is set in the error code storage area R9. let Further, in the case of a jam of exchange banknotes ejected from the banknote dispensing machine 54, an error code (for example, "3E22") representing the exchange banknote jam is set in the error code storage area R9. Further, when the coin ejecting machine 55 ejects exchanged coins, if it is determined that the coins are being fed empty, the MPU 50 stores an error code (for example, "3E31") representing the empty feeding in the error code storage area R9. In addition, if the coin ejected from the coin ejection machine 55 gets jammed on the way (that is, if an abnormality in the conveyance of exchange coins occurs), an error code (for example, "3E32") representing the exchange coin jam is stored in the error code storage area. Store it in R9.

In the operating state of CTR=4 described above, when it is determined that the time has expired, the MPU 50 generates an error code (for example, "4E41") is stored in the error code storage area R9.

In the operation state of CTR=5 mentioned above, if the opening of the outlet door is not completed within a certain period of time, an error code (for example, "5E42") indicating that the opening of the outlet is not completed is stored in the error code storage area. Store it in R9. Further, when determining that the storage box is full, the MPU 50 stores an error code (for example, "5E51") indicating that the inserted banknote storage box is full in the error code storage area R9. As described above, when some error code is stored in the error code storage area R9,
The MPU 50 turns off the in-service indicator 21 and gives an operation stop command signal to each of the control sections 561 to 566 to stop the operation of each section. At the same time, the MPU 50 reads out the error code stored in the error code storage area R9 in digit order and gives it to the control unit 562 via the data path DB, and displays the error code in the remaining amount display 242 included in the amount display 24. After displaying the code, the buzzer sounds to notify the staff. In addition,
The amounts displayed on the displays 241, 243-247 remain displayed, but the remaining amount on the display 242 disappears due to the error code display. Here, the MPU 50 serves as an example of a control means.

After the error code is displayed, the error processing operation described later in FIG. 9 is performed, that is, the error is displayed on the remote monitor, and after the staff processing is performed, automatic recovery processing is achieved. At the time of reset after restoration, the displays on the displays 241-247 are cleared.

FIG. 9 is a flowchart for explaining the operation that is a feature of the present invention. In particular, for example, when an error occurs during the exchange operation of the automatic currency exchange device 10 as described above, how to proceed based on the contents of the CTR. It is determined whether an error has occurred in the operating state, and if the staff gives a recovery command based on the operating state when the error occurs, the system automatically starts the exchange operation mode from the beginning or exchanges currency (banknotes and coins). When the money is normally dispensed to the outlet 30, the exchange operation is considered to have been completed.

The error display on the remote monitor and the staff operation panel is performed as follows. In other words, it is determined whether the conveyance operation of the exchange currency is normal or not,
If it is not normal, a display lamp is lit to indicate that there is a conveyance error in the bill dispensing machine 54 and the coin dispensing machine 55 included in the remote monitor 58. In addition, if the exchange currency is transported normally, it is determined whether or not the deposited banknote (that is, the inserted banknote) is transported normally.If it is not transported normally, the information contained in the remote monitor 58 is After lighting the display lamp indicating a conveyance error on the bill checker 52, the conveyance error lamp provided on the staff operation panel (not shown) provided on the back side of the automatic currency exchange device 10 is turned on, and then the Determine whether there is any remaining money. Further, if the conveyance of the deposited banknotes is normal, it is determined whether there are any remaining banknotes at the direct outlet. If there are coins remaining at the withdrawal port, the lamp indicating "remaining coins at the withdrawal port" included in the staff operation panel 59 is lit, and the process proceeds to manual processing by the staff; if there are no coins remaining at the withdrawal port, the manual processing is directly performed by the staff. Proceed to action.

If an error is detected as described above,
The clerk learns of the abnormal condition from the display on the remote monitor panel 58 and goes to the location where the automatic currency exchange device 10 is installed. Then, the staff member looks at the error code displayed on the remaining amount display 242 (that is, the CTR count value displayed in the first digit to identify the operating state) and determines the operating state when the error occurred. Check. Then, the staff member operates the staff operation panel 59.
When it is confirmed by the error code or the conveyance error display lamp that it is the type of error that lights up the conveyance error display lamp included in the automatic exchange device 10, after opening the back door of the automatic exchange device 10,
The following processing is performed depending on whether the CTR count value is 1 or not. If the CTR count is 1,
Since the operating state of the automatic currency exchange device 10 is the insertion state of the high-value banknotes to be exchanged, the staff member pulls out the banknotes stuck in the bill checker 52, confirms the amount of the high-value banknotes, and transfers the high-value banknotes to the customer. After returning it to , it is next determined whether the residual lamp at the outlet is lit or not. On the other hand, when the count value of CTR is not 1 (that is, CTR = 3), the clerk removes the exchange banknotes or coins ejected from the banknote dispensing machine 54 or the coin dispensing machine 55 and collects the discarded bills or coins. After releasing the removed banknotes or coins and storing them in the collection tray 46, it is determined whether the exit exit lamp is lit or not. Then, if the residual lamp at the take-out port is lit or the conveyance error display lamp included in the above-mentioned staff panel 59 does not light up, the staff confirms that the error is not a conveyance error using the error code or the conveyance error display lamp. The staff handles each error code according to the instruction manual. That is, the staff member inserts a dedicated key switch into the staff-operated key switch 26, which can only be operated by the staff member, and rotates it only once. In this way, when there is exchange money remaining in the withdrawal port 30, it is assumed that the exchange operation up to now has been successfully completed, and the following operation is executed.

That is, when the key switch 26 for staff operation is rotated, the MPU 50 converts the count value that has been counted by the CTR (the count value that represents the operating state when the error occurs, in this case 4 or 5) into the evacuation mode. Temporarily store and save in register R10, and
The CTR count value is incremented to a value of 6 to memorize that it is in the recovery processing state by the key operation by the staff member. After that, the MPU50 saves register R1
Based on the count value stored in 0, it is determined whether the operating state at the time of error occurrence is in the processing stage of the extraction port (i.e., CTR = 4 or 5),
If it is determined that there is no error in the ejection port processing step, the inserted banknote is returned from the banknote return port 25. Therefore, the clerk returns the banknotes to the customer after confirming the amount of the inserted banknotes. On the other hand, if it is determined that it is an error in the ejection port processing stage, the ejection of exchangeable banknotes corresponding to the inserted banknotes has already been completed.
The MPU 50 opens the outlet door 32. For this reason,
The staff member checks the amount of the exchanged banknotes and exchanged coins discharged to the outlet 30 and pays the customer. Then, when the MPU 50 detects that there are no bills remaining in the outlet 30, the MPU 50 closes the outlet door. After this,
Determine whether the key switch for staff operation is off,
If it's off, expect it, and if it's off, then CTR
By determining whether the count value is either 1 or 2, if there is an error during the insertion (deposit) operation of high-value banknotes or the setting operation of exchange currency, the entire operation of the automatic currency exchange device 10 is determined. Exit after resetting.

In this way, if the operating state in which the error occurred is after the selected exchange currency corresponding to the inserted banknote has been ejected, the exchange transaction can be resumed by opening the ejection port again by operating the key switch for clerk operation. Establish the operation and pay the exchange currency to the customer.
If an error occurs in the operating state before dispensing the specified exchange currency, the banknote inserted by the customer (i.e., the deposited banknote) will be automatically returned from the return slot 25, so the staff member will be able to collect the returned banknote. Hand it over to the customer. Therefore, when an error occurs, the clerk's recovery operation is to operate the clerk-operated key switch only once and automatically establish a transaction based on the state where the error occurred and pay out the exchanged currency. Alternatively, since the inserted banknotes are returned, a quick recovery process is possible, and there is an advantage that the customer does not feel uneasy and troubles between the customer and the staff can be prevented.

Even more preferably, if the count value of CTR is other than 1 or 2, the following operation is performed when the attendant-operated key switch is operated for the second time.
That is, when the attendant operation key switch 26 is operated for the second time, the MPU 50 again determines whether or not there is an error after the ejection port processing stage based on the count value representing the operating state stored in the save register R10. Errors after the eject processing stage (i.e.
If CTR=4 or 5), the inserted banknote is stored in the cash box and then the reset operation is performed. In addition, in the event of an error before the ejection port processing step, that is, if the exchange banknotes or exchange banknotes become jammed while discharging the exchange coins, the ejection port should be opened once and the staff will be able to release the exchange currency until then. Automatically resets after collecting banknotes and coins. By doing so, there is an advantage that the error recovery operation can be completely accomplished by the staff member operating the key switch 26 only twice.

By the way, in the above-mentioned staff manual processing operation,
If the staff member presses the reset button, CTR
After temporarily saving the count value representing the operating state at the time of error occurrence in the save register R10, the count value of CTR is set to 7.
The state of the recovery processing operation in response to the pressing of the reset button is memorized. And MPU50 is
It is determined whether or not there are any inserted banknotes remaining in the bill checker 52, and if there are no banknotes remaining, the first to fourth transport mechanisms 41a to 41d are driven just in case, and then the entire automatic currency exchange device 10 is operated. Reset the operation. On the other hand, if there are remaining banknotes in the bill checker 52, the deposited banknotes are transferred to the fourth conveyance mechanism 4.
Convey to position 1d. Thereafter, the deposited banknotes are extracted by the clerk. At this time, the staff member looks at the error code and confirms that the error occurred during the exchange operation stage, and confirms the amount of the inserted banknote.
Return the inserted banknote to the customer. After that, MPU5
0 detects whether all banknotes have been removed, and if all banknotes have been removed, the entire operation of the automatic money exchange device 10 is reset and then stopped. This has the advantage that if there are no bills remaining at the outlet, the inserted bill can be returned by pressing the reset button and then automatically returned to the initial state.

[Brief explanation of drawings]

Figures 1 to 4 are illustrative views of an automatic currency exchange device that forms the background of this invention and to which this invention is applied. In particular, Figure 1 shows an external view of the automatic currency exchange device, and Figure 2 shows an external view of the automatic currency exchange device. customer service operation panel 10
3 shows a detailed sectional view of the outlet 30, and FIG. 4 shows an illustrative view of the banknote conveyance and collection mechanism. FIG. 5 is a block diagram which serves as the background of this invention and to which this invention is applied. Figure 6 shows memory 6
FIG. 2 is a diagram schematically showing a plurality of storage areas of 0;
FIG. 7 is an illustrative diagram showing an example of displaying an error code. FIGS. 8A and 8B are flowcharts that serve as the background of the present invention and explain the operating state of an automatic currency exchange device to which the present invention is applied. FIG. 9 is a flowchart showing the recovery processing operation after the occurrence of an error, which is a feature of the present invention. In the figure, 10 is an automatic exchange device, 20 is a customer service operation panel, 26 is a key switch for staff operation, and 3
0 is an exchange coin outlet, 50 is a microprocessor (MPU), 51 is a memory for program settings, 52
53 is a bill checker, 53 is an outlet drive mechanism, 54 is a banknote ejector, 55 is a coin ejector, 571 to 5
75 is an abnormality detector, 58 is a remote monitor, 59
is the staff operation panel, 60 is the memory (RAM), 2
42 indicates a remaining amount display.

Claims (1)

[Scope of Claims] 1. A first display that displays the deposit amount, which is the total amount of currency to be exchanged inserted by the customer, and a second display that displays the exchange amount for each denomination specified by the customer, A third item that displays the remaining amount, which is the difference between the deposited amount and the total exchanged amount for each denomination.
an automatic currency exchange device having a display on the customer service side, a plurality of abnormality detection means each detecting a plurality of abnormal states that may occur during the exchange operation of the automatic currency exchange device; one of the abnormality detection means detects an abnormality; an error code generating means for generating an error code corresponding to an abnormality that has occurred in response to the error code generating means; and displaying the error code generated by the error code generating means on the third display and the first display and the An automatic currency exchange device characterized by comprising a control means for maintaining the display on two indicators.