JPS5830617B2 - Tsukatorihikisouchi - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a currency transaction device that automatically performs currency transactions based on user operations.

Conventional currency transaction devices of this type, such as automated teller machines (cash dispensers) that dispense cash automatically, require staff to manually turn on the power,
A series of predetermined opening procedures are carried out, such as inserting an opening card, and the station can be opened upon completion of the series of procedures.

In addition, when a branch is closed, a series of closing procedures are carried out by staff in accordance with the closure of banks and other managed branches.

However, such opening and closing procedures are carried out mainly by the staff, which not only places a heavy burden on the staff, but also limits the opening hours, which is extremely inconvenient for the operation of this type of equipment, and is harmful to users. Not good from a service standpoint.

Therefore, automatic station opening and automatic closing means may be considered, but in this case the following problems arise.

In other words, it is desirable for the equipment to be open even when the staff is not on duty from the standpoint of operation and service to users, but countermeasures for troubles when opening the station when the staff is not present are a major problem. Become.

To put this in concrete terms, when a staff member is in a monitoring room, etc., the staff member can go to the installation location of the equipment and take appropriate measures whenever a trouble occurs. If a problem occurs that cannot be solved by the instructions provided by the user and the associated user operations (for example, a malfunction in the power supply section, a malfunction in the operation instruction guide mechanism, etc.), it will not only cause a great deal of inconvenience to the user, but also cause damage to the equipment. This will inevitably lead to a decline in the reliability of transactions, resulting in extremely inconvenient results in terms of operations and services.

This invention was made in view of the above-mentioned circumstances, and when a currency transaction device automatically opens and closes, it is possible to automatically open and close the currency transaction device by instructions from the device side and accompanying user operations during currency transactions when the clerk is not on standby. Even if a problem that cannot be resolved occurs, it can be handled appropriately without placing a large burden on the user, and reliability can be significantly improved.
The purpose of the present invention is to provide a currency transaction device that can provide highly efficient services.

An embodiment in which the present invention is applied to an automatic teller machine will be described below with reference to the drawings.

Figure 1 shows the external appearance of an automated teller machine.
Casters 2 on the bottom, fixed part 3...
etc., and on the front of the upper part of this case 1,
A keyboard 4 operated by the user, a first operation guide window 5 for instructing operation procedures, etc., a payment slot 6 for discharging cash, receipts, etc., a card insertion lower, a second operation for displaying the usability status of the device, etc. A so-called man-machine interface function section is provided, such as a guide window 8 and a call button 9 that is operated by the user when a trouble that cannot be resolved by the instructions from the user and the device side occurs. A shutter mechanism 10 is provided which closes when the camera is not in use outside of a specified time.

Next, referring to FIG. 2, the general structure of the automatic dispensing mechanism housed in the housing 1 will be described.・・・・・・
... is a withdrawal box in which a large number of banknotes of different denominations (for example, 1,000 yen bills, 5,000 yen bills, 10,000 yen bills, etc.) are placed in an upright position. A mechanism allows it to be moved up and down in predetermined steps.

Reference numeral 12 denotes a vacuum suction rotor that sequentially suctions and takes out banknotes placed in the cash withdrawal box 11 according to commands from a main control unit, a withdrawal control unit, etc., which will be described later. is a transport mechanism consisting of a belt 13, a pulley 14, belts 15, 16, and a pulley 14...
. . , to the payment port 6 shown in FIG. A dispensing section 17 is constituted by the vacuum suction rotor 12, the first conveyance mechanism, the second conveyance mechanism, and the like.

Furthermore, a photocoupler 18 for detecting a jam, which is made up of a light source and a light receiving element, is provided in the middle of the second conveyance mechanism, and the output of this photocoupler 18 is sent to a trouble detection section, which will be described later.

Further, a receipt printed according to the transaction details is discharged to the payment port 6, and this receipt issuing mechanism includes a receipt paper support section 20 that supports a roll of receipt paper 19, and a receipt paper that is taken out. 19, a printing wheel 21 and an ink ribbon 22 print according to the transaction details.
, a printer section 24 consisting of a print mark 23, etc., a first receipt transport mechanism 26 that transports the paper printed by this printer section 24 to a cutter section 25, and a receipt cut by the cutter 25 to a payment slot 6. It is composed of a second receipt conveying mechanism 27 and the like.

The receipt issuing mechanism configured as described above is driven and controlled by commands from a main control section, which will be described later.

Further, 28 is a stabilized power supply unit, 29 is an operation control unit, and 30 is a lid of the payment port 6.

Furthermore, the housing 1 has a shutter mechanism 1 in the upper part of the front surface.
0 is provided, and first and second operation guide mechanisms are provided corresponding to the first and second operation guide windows 5.8, and each mechanism will be explained below with reference to the drawings. .

FIGS. 3a and 3b are a side view and a top view showing the structure of the shutter mechanism, and in the figures, 31 is a shutter drive motor that is driven and controlled by a shutter control section to be described later.

The rotation of this shutter drive motor 31 is controlled by the worm gear 3.
2. The electromagnetic clutch 3 is connected by the worm wheel 33, etc.
The rotation transmitted to the electromagnetic clutch 34 is transmitted to the shutter 37 by a pinion gear 35 and a rack gear 36.

The motor 31 rotates and this rotation is transmitted to the rack gear 36 to control the opening and closing of the shutter 37. Similarly to the motor 31, the electromagnetic clutch 34 is also driven and controlled by a shutter control section to be described later. be done.

In the figure, 38 is a fixed panel, 39 is a groove for moving the shutter,
40 is a rotation transmission axis.

FIG. 4 shows the configuration of a first operation guide mechanism provided corresponding to the first operation guide window 5 shown in FIG. This step motor 4 is driven and controlled by
The rotation of the display drum 45 is transmitted to the display drum 45 by the timing pulleys 42, 43 and the timing belt 44, and the rotation of the display drum 45 is further transmitted to the rotation detector 47 via the coupling mechanism 46. The output of the rotation detector 47 is sent to a second trouble detector, which will be described later.

On the display drum 45, a series of instruction contents for instructing the operation procedure etc. are written, and each time the step motor 41 is driven one rotation, the first operation guide window 5 is displayed.
The instructions to be performed next are displayed in sequence, and each of these blocks constitutes a first operation guide mechanism 48.

FIG. 5 shows the configuration of a second operation guide mechanism provided corresponding to the second operation guide window 8 shown in FIG. The rotary solenoid 490 is a rotary solenoid that is driven and controlled by the rotary solenoid 490, and the rotating shaft of the rotary solenoid 490 is attached to approximately the center of the rotating shaft portion of the indicator plate 50 having a substantially fan-shaped display surface portion.

A tension spring 51 is attached to the tip of the rotating shaft of the instruction plate 500, and on the display surface facing the second operation guide window 8, characters indicating whether or not the device can be used are written. A card deposit receipt 53 accommodated in a pocket 52 is provided on the side where prohibited contents are written.

When the device is ready for transactions, the rotary lenoid 49 is driven and controlled by a display control section, which will be described later, to rotate the indicator plate 50 against the action of the bow tension spring 51, thereby indicating that transactions are not possible. The content of the item (in the figure, currently available) is shown in the second page.
This is displayed in the operation guide window 8 of the rotary linenoid 4, and when the equipment is abnormal or the station is closed, the
9 is not driven, and due to the action of the tension spring 51, the transaction is not possible and the card deposit receipt 53 is to be received (in the figure, it is canceled).

Please come during the day with the card receipt on the right. ) as the second
It is displayed in the operation guide window 8, and the card deposit receipt 53 can be received from outside.

A second operation guide mechanism 54 is constituted by each of these blocks.

Next, referring to FIG. 6, the configuration of the control system circuit that controls each of the above-mentioned parts will be explained. a keyboard control section 57 that sends key signals corresponding to the operation keys of the keyboard 4 shown in FIG. 1 to the main control section 56;
58 is a dispensing control section that controls the dispensing section 17 shown in FIG. 2 above based on instructions from the main control section 56; 58 is a shutter control section that controls the shutter mechanism 10 shown in FIG. 3 above based on instructions from the main control section 560; Reference numeral 59 denotes a printer control unit that controls the printer unit 24 shown in FIG.
Reference numeral 0 denotes a card record discriminator that discriminates the record of the card inserted into the card insertion lower shown in FIG. Card R for making you do
/W control section 62 includes the first operation guide mechanism 48 shown in FIG. 4 above and the second operation guide mechanism 54 shown in FIG. 5 above.
This is a display control section that controls the display according to instructions from the main control section 56.

Further, 63 is a timer that performs switching on/off operations according to a preset time period, and 64 is a clock signal control unit that causes the flock, which will be described later, to send a predetermined signal in response to the on/off operation of this timer 63. be.

The output signal of this clock signal control section 64 is sent to a trouble determination section 65, which will be described in detail later, and is also sent to an operation control section 66 that causes station opening/closing control operations to be performed according to a series of predetermined programs. The operation control section 66 performs the following sequential control according to a predetermined program.

That is, when the operation control unit 66 receives a one-shot signal for starting a station from the clock signal control unit 64, it first controls the stabilized power supply unit 28 to turn on, and then turns on the keyboard control unit 55, the payout control unit 57, and the shutter control unit. section 58, printer control section 5
9. Checking the card R/W control unit 61, display control unit 62, etc. → Checking the monitor described later → Sending an opening permission signal to the modem described later → First and second operation guide mechanisms 48, 5
Set 4 to standby state (waiting for customers) → open the shutter, etc.
Performs a series of controls.

When a station is closed, when a one-shot signal for closing the station is received from the clock signal control unit 64, the device first checks whether or not it is performing a transaction, and if it is executing a transaction, the main control unit 56 performs control to give a hold instruction to the operation control section 66, temporarily holds the office closing command issued from the operation control section 66, and waits for the end of the transaction.

To control the station closing, first, the first operation guide mechanism 48 displays a message indicating that the station will be closed (for example, the station is out of service).

The shutter will close soon, etc.), then the shutter is closed and a message is sent to the central processing unit via the modem (described later) to inform the central processing unit that the station will be closed, and after receiving the response, the stabilized power supply unit 2
This is to cut off the power of 8 etc.

Further, 67 is a modem for enabling data exchange between the main control unit 56 and a central processing unit (not shown);
8 is a switching signal (
(obtained via the keyboard control section 55) and a timer signal obtained from the clock signal control section 64,
This signal is sent to a trouble determination section 65, which will be described in detail later, and is a switch and a switching signal generation section for trouble handling switching operated by an attendant, security guard, or the like.

Based on the signals sent from each block as described above, the trouble determination unit 65 determines whether the transaction device is operating (
The system makes appropriate troubleshooting decisions according to each state (such as during business hours), and the two-mode signal indicating the occurrence of a trouble obtained from the trouble discriminator 65 is transmitted to the main body of the transaction device (casing 1 and internal block). installed in a remote location,
The signals are sent to a monitor 69 in the monitor room, a monitoring device 70 provided in a central control panel in the security room, etc. in different modes.

Note that the above-mentioned time signal control section 64, operation control section 66, monitor 69, monitoring device 70, etc. receive power from the outside.

Here, a specific example of the configuration of the trouble determining section 65 will be explained with reference to FIG. 7.

Troubles include, for example, mismatched PIN numbers, card reading errors, and other troubles that can be resolved between instructions from the device and user operations (for example, temporary card storage and associated displays). (including) and, for example, power failure,
There are second types of problems that cannot be resolved by the user and require the handling of staff, such as failures in the operation guidance display system and failures in the withdrawal control system. Trouble detectors such as those already in use (hereinafter referred to as No. 1)
For convenience of explanation, the rotation detector 4γ shown in FIG.
As an example, only the display drum 450 rotational position detection signal obtained from the above will be detected by the second trouble detector.

In FIG. 7, 71 outputs a signal of logic ゛°1 level as the first trouble detection signal when the above-mentioned first trouble occurs, such as a jam detection signal obtained from the photocoupler 18, for example. The first trouble detector (the first
72 is a trouble detection means) which inputs the display drum 450 rotation position detection signal obtained from the rotation detector 47 provided in the first operation guide mechanism 48, and detects abnormality in the operation of the first operation guide mechanism 48. A second trouble detection signal outputs a logic level signal of "1" as a second trouble detection signal when a trouble detection signal occurs.
This is a trouble detector (second trouble detection means).

The output terminal of the first trouble detector 71 is connected to the first input terminal of the multi-input OR gate 73, and also connected to the first input terminal of the multi-input AND gate 76 via the inverter 14 and one input terminal of the OR gate 75. The output terminal of the second trouble detector 72 is connected to the second input terminal of the multi-input OR gate 73, and the output terminal of the second trouble detector 72 is connected to the second input terminal of the OR gate 73.
It is connected to the other input terminal of 5.

Further, a signal of logic 1111 level obtained from the clock signal control unit 64 during setting of the timer 63 is supplied to the third input terminal of the multi-input OR gate γ3 via one input terminal of the OR gate 77 and the AND gate 78. , the multi-input AND gate 7 via one input terminal of the Nant gate 79
6 is supplied to the second input terminal.

Furthermore, a logic level “1” signal obtained from the keyboard control section 55 by operating the call button 9 is supplied to the other input end of the AND gate 78 and the Nant gate 79, and is also supplied to the third input terminal of the multi-input AND gate 76. A logic level signal obtained from a switching signal generator 68 that includes a switch that is supplied to an input terminal and that is operated by an attendant or security guard is supplied to an OR gate 77.
is supplied to the other input terminal of the .

The first mode trouble signal obtained from the multi-input OR gate 73 is sent via the cable 80 to the monitor 69 in the monitor room where the staff waits while on duty, and the second mode trouble signal obtained from the multi-input AND gate 76 is sent to the monitor 69 in the monitor room where the staff waits during work. The signal is sent via a cable 81 to a monitoring device 70 on a central control panel provided in a security room that is always staffed by security guards.

The draft processing operation of the automated teller machine in such a configuration will be explained.

First, the setting means of the timer 63 will be explained. For example, the business status of the device, that is, the transaction possible time zone, for example, the business hours are from 9:00 AM to 9:00 PM (hereinafter referred to as P
11:00 am (referred to as M), and the normal working hours of the staff, that is, the time when the staff are waiting in the monitor room.
9.00-PM When 4.00 o'clock is set, the time signal control unit 64 sends a one-shot signal for opening the station at 9.00 AM to PMll, and one-shot signal for closing station at 00 AM to A.
M9. The contacts of the timer 63 are set so that timer signals of logic II 1+level are obtained up to OO-PM4.00.

Then, when the timer 63 reaches 9:00 AM, a one-shot signal for opening the station is sent from the timing signal control section 64 to the operation control section 66.
As a result, the operation control section 66 performs a series of sequential controls as described above and implements the opening procedure of the device.

With the completion of these two series of opening procedures, the third
The shutter 37 of the shutter mechanism 10 shown in the figure opens, and the first operation guide mechanism 48 shown in FIG. .

", etc.), and furthermore, the second operation guide mechanism 54 shown in FIG.
etc.).

Therefore, when a trouble detection signal of the logic level 1 is output from the first trouble detector 71 or the second trouble detector 72 during a transaction from the opening of the station to 4:00 PM, Cable 8 from trouble determination unit 65
A trouble signal in the first mode is sent to the monitor 69 in the monitoring room via 0, and no signal is sent to the monitoring device 70.

This allows the person in charge of monitoring in the monitoring room to go to the location where the device is installed and take appropriate troubleshooting steps.

In addition, when a trouble that cannot be detected by the first and second trouble detectors 71 and 72 occurs, the user operates the call button 9, and a signal indicating the operation of the call button 9 is sent to the monitor 69 in the monitor room. Similar to the above, a staff member will go to the location where the device is installed and troubleshoot the problem.

The above is an outline of trouble handling during transactions from the opening of the station to 4:00 PM (specific operations will be described later).

Next, if a trouble occurs while the staff member is absent, that is, from 4:00 AM to 11:00 AM. To explain the rough draft process when a draft occurs during OO time, the first
When a trouble is detected by the trouble detector 71 (first
When a trouble is detected), the trouble determination unit 65 does not send a trouble signal to the monitoring device 70, and the user and the device must resolve the problem (for example, when a jam is detected). If the card is not ejected, the second operation guide mechanism 54 will prohibit the ejection of the card and display a message indicating that the transaction is not possible and a message indicating that the card type certificate 53 will be received (for example, "
It's canceled.

Please come during the day with the card identification card on the left.

”, etc.). At this time, a trouble signal is sent from the trouble determination section 65 to the monitor 69, and the occurrence of the trouble is stored in the storage section of the monitor 69.

In addition, if a trouble that cannot be resolved between the user and the device, that is, a second trouble occurs, the detection output of the second trouble detector 72 and the user's operation of the call button 9 will be sent to the central control panel in the security room. Monitoring device 7 installed in etc.
0 is sent a second mode trouble signal, and the security guard stationed in the security room goes to the location where the device is installed and takes action according to the contents of the draft, taking measures that are satisfactory to the user. be.

At this time, if a trouble is detected by the second draffle detector 72, a notification to that effect is sent to the monitor 69 in the same way as when the first draffle occurs, and the memory of the monitor 69 stores that there is a trouble. be done.

To specifically explain the trouble determination control operation in such various time periods, AM9. OO-PM4. During the time period until OO, that is, during the time period when the staff member is waiting in the monitor room, the clock signal control section 64 outputs a logic "1" to one input terminal of each of the OR gate 77 and the Nants gate 79 of the trouble determination section 65. A level timer signal is being supplied, so at this point the output terminal of the Nant gate 79 becomes "0" and the multi-input AND gate 76 is closed.

On the other hand, in this state, a signal at the logic ``1'' level is supplied to one input terminal of the AND gate 78;
When the user operates the call button 9 and the keyboard control section 55 outputs a logic 11 ■ I+ level signal, the AND gate 78 opens and the first mode trouble signal is output from the output terminal of the multi-input OR gate 73. The output is
This signal is communicated via cable 80 to monitor 69'.

Also, when a trouble is detected by the first draft detector 71 or the second trouble detector 72 between 9.00 AM and 4.00 PM, this logic "1'" level detection signal is sent to the multi-input OR gate. 73 and cable 80 to monitor 69.

In this manner, while the timer signal at the logic 1 level is supplied from the clock signal control unit 64 to the OR gate 7γ and the Nant gate 79, all troubles are connected to the monitor 69 and are not reported to the monitoring device 70.

In addition, during the business hours of the device from 4:00 PM to 11:00 PM, outside of the staff's working hours (the staff is not in the monitor room), the clock signal control unit 64 outputs the logic I
The timer signal of the III+ level is not output, and therefore, one input terminal of each of the OR gate γ7 and the Nant gate 79 provided in the draft determining section 65 is at the logic "0" level state.

In this state, when the first trouble detector 71 outputs a detection signal of logic u 1 + level, this detection signal is sent to the first input terminal of the multi-input OR gate 73 and the input terminal of the inverter 74, Therefore, the first input terminal of the multi-input AND gate 76 becomes a logic "0" level, and connection to the monitoring device 70 is prohibited, and the problem can be solved by instructions from the user and the device.

On the other hand, the detection signal sent to the multi-input OR gate 73 is sent to the monitor 69 via the cable 80, and the fact that there is a trouble is stored in the storage section of the monitor 69.

Also, the above PM4. When a trouble is detected by the second trouble detector 72 in the time zone of OO-PM 11.00, this logic 11114 level detection signal is sent to the monitor 69 via the multi-input OR gate 73 and the cable 80.
Similarly to the above, the presence of a draft is stored, and the signal is sent to the first input terminal of the multi-input AND gate 76 via the OR gate 75.

At this time, when the user operates the call button 9, a logic II I I+ level signal obtained from the keyboard control section 55 is supplied to the third input terminal of the multi-input AND gate 76, and the output terminal of the Nante gate 79 is Since the logic is +1199, multi-input AND gate 76 opens and a second mode trouble signal is coupled to monitoring device 70 via cable 81.

Furthermore, even when a draffle occurs when both the first and second trouble detectors 71 and 72 do not detect a draffle,
When the user operates the call button 9, the multi-input AND game 176 is opened and the monitoring device 70 is contacted in the same manner as described above.

Also, even after 4:00 PM, if you want to connect all the drafts to the monitor 69, the staff can operate the troubleshooting switch of the switching signal generator 68 to connect the logic ++ from the switching signal generator 68.
A signal of 1++ level is output, and as a result, one input terminal of the AND gate 78 becomes the logic 1111+ level, so when the user operates the call button 9, the signal is also output to the monitor room 69. Informs you that a draft that cannot be resolved has occurred.

In this way, when the staff is on standby from the opening of the equipment until 4:00 PM, all troubles are reported to the monitor 69 in the monitor room, and when the staff is on standby from the time the equipment opens to 4:00 PM, all troubles are reported to the monitor 69 in the monitor room. OO-PM 11.00
During the operating hours of the equipment when the staff is not present, the first trouble that occurs will be resolved between the user and the equipment, and the problem will be resolved between the user and the equipment other than the first trouble. The monitoring device in the security room is contacted only when a problem that cannot be resolved with the device occurs.

Troubleshooting can be carried out without compromising reliability even when the attendant is absent, and convenience for users is further improved by extending the bow handling service.

When the station closing time reaches PMll, 00 o'clock, the timer 63 clocks and the clock signal side control section 64 issues a one-shot signal for closing the station, and this signal is sent to the operation control section 66, as described above. A series of closing procedures are carried out, and the device is automatically set to a transaction suspended state.

Although the above-mentioned embodiment has been explained using an automatic cash dispensing device as an example, it is not limited to this, and can easily be used in, for example, an automatic teller machine. Although it has been explained that the time is from 9.00 AM to 11.00 PM, the timer 63 is not limited to this.
For example, it is easily possible to operate at any time (24 hours a day) depending on the setting.

Further, in the above-described embodiment, the second trouble detector 72 detects only an abnormality in the first operation guide mechanism 48, but the present invention is not limited to this, and for example, it may be possible to detect an abnormality in the power supply, etc. Furthermore, the configurations of the first and second operation guide mechanisms 48, 54, the trouble determining section 65, etc. are not limited to the above embodiments, but are within the scope of the gist of the present invention. It can be applied in various ways.

As detailed above, according to the present invention, when automatic opening/closing of a currency transaction device is performed, the troubleshooting mode is switched between when the clerk is on standby and when the clerk is absent, and when the clerk is in the standby state. If a draft occurs at a certain time, it will be resolved by the processing by the staff, and if a draft occurs when the staff is not on standby, the problem will be resolved between the user and the device as much as possible. Only in the event of a problem that cannot be resolved between the user and the device, will the system be connected to a monitoring device installed on a central control panel, etc., and will be attempted to be resolved through the intervention of security guards, night shift staff, etc. who are on duty 24/7. As a result, it is possible to provide a currency transaction device that can perform troubleshooting with significantly improved reliability without imposing a large burden on the user, and further improves convenience for the user.

[Brief explanation of the drawing]

The figures show one embodiment of the present invention, in which Fig. 1 is a perspective view of the entire device, Fig. 2 is a side view schematically showing the automatic dispensing section and printer section, and Fig. 3 a and b are shutter mechanisms. 4 is a perspective view showing the first operation guide mechanism, FIG. 5 is a perspective view showing the second operation guide mechanism, and FIG. 6 is a perspective view showing the structure of the operation control section. Block diagram shown, No. 7
The figure is a circuit diagram showing the configuration of a trouble determining section. 1... Housing, 9... Call button, 10.
...Shutter mechanism, 17...Payment section, 2
4...Printer section, 29...Operation control section, 48...First operation guide mechanism, 54...
...Second operation guide mechanism, 63...Timer,
64... Timing signal control section, 65... Trouble determination section, 66... Operation control section, 69...
...Monitor, 70...Monitoring device, 71...
. . . 1st trouble detector (first trouble detection means), 72 . . . 2nd trouble detector (second draffle detection means).

Claims (1)

[Scope of Claims] 1. An automatic currency transaction mechanism that performs currency transactions according to user operations, a first trouble detection means that detects a trouble that allows the automatic currency transaction mechanism to continue its transaction operations, and a second trouble detection means for detecting a trouble that makes it impossible to continue the trading operation of the trading institution; and a trouble determination section that inputs the signals obtained from both of the trouble detection means, discriminates the content of the trouble, and selectively issues an output signal. A currency transaction characterized by comprising: a monitoring device that remotely receives an output signal of the trouble discriminating section; and a mechanism that controls the discriminating operation mode of the trouble discriminating section according to a preset business state. Device. 2. An automated currency transaction facility that performs currency transactions according to user operations, a first trouble detection means for detecting a draft that allows the automated currency transaction facility to continue its transaction operations, and a first trouble detection means that detects a draft that allows the automated currency transaction facility to continue its transaction operations a second trouble detection means for detecting an impossible trouble; a calling mechanism operated by a user when an abnormal situation occurs during a transaction using the automatic currency transaction mechanism; and a signal from the calling mechanism. and a trouble discriminating section that discriminates the content of the trouble and selectively issues an output signal according to the signals obtained from the trouble detecting means and the trouble detecting means, and a monitoring device that remotely receives the output signal of the trouble discriminating section. A currency transaction device characterized by: