JPS58162163A - Method for informing trouble - Google Patents
Method for informing troubleInfo
- Publication number
- JPS58162163A JPS58162163A JP57045380A JP4538082A JPS58162163A JP S58162163 A JPS58162163 A JP S58162163A JP 57045380 A JP57045380 A JP 57045380A JP 4538082 A JP4538082 A JP 4538082A JP S58162163 A JPS58162163 A JP S58162163A
- Authority
- JP
- Japan
- Prior art keywords
- line
- voice
- controlling device
- trouble
- processing device
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Monitoring And Testing Of Exchanges (AREA)
Abstract
Description
【発明の詳細な説明】
(1)発明の属する技術分野
本発明は音声認識や音声出力を使用した音声応答情報処
理/ステムにおける障害通報方法に関するものである。DETAILED DESCRIPTION OF THE INVENTION (1) Technical field to which the invention pertains The present invention relates to a fault reporting method in a voice response information processing/system using voice recognition and voice output.
(2)従来技術
従来電話機を端末として使用し、音声により情報処理装
置とデータの送受を行う音声応答システムでは、通話中
の障害時には回線断の状態となり、障害の通知が行なわ
れていなかった。障害通知は、あらためて端末より呼出
がかけられ、通報装置等に着信したときのみ実行されて
いた。(2) Prior art In conventional voice response systems that use a telephone as a terminal to send and receive data to and from an information processing device by voice, when a failure occurs during a call, the line is disconnected and no notification of the failure is given. Failure notifications were executed only when a call was made again from a terminal and the call arrived at a reporting device or the like.
(3)発明の目的
本発明の目的は、音声応答情報処理システムのセンター
機器に障害が発生したことを通話中の相手に通知するこ
とにより不必要な回線保持の防IF及び情報送受の確実
性を増すことにある。(3) Purpose of the Invention The purpose of the present invention is to prevent IF from unnecessary line holding and to ensure the reliability of information transmission and reception by notifying the other party during a call that a failure has occurred in the center equipment of the voice response information processing system. The aim is to increase
(4)発明の構成
本発明は、情報処理装置、音声処理装置、綱制御装置、
録音再生装置等の間に回線制御装置を接続し、この回線
制御装置において情報処理装置や音声処理装置の障害検
出を行ない、録音再生装置を起動し、綱制御装置を制御
し、回線切換を行って通話中の回線に障害通報を行なう
ことを特徴とするものである。(4) Structure of the invention The present invention provides an information processing device, an audio processing device, a rope control device,
A line control device is connected between the recording and playback devices, etc., and this line control device detects failures in the information processing device and audio processing device, starts the recording and playback device, controls the rope control device, and performs line switching. This system is characterized in that it sends a fault report to the line in use.
(5)実施例 以下、本発明の実施例を図面を用いて詳細に説明する。(5) Examples Embodiments of the present invention will be described in detail below with reference to the drawings.
第1図は、本発明による障害通報方法を説明するだめの
図を示し、1は情報処理装置、2は音声処理装置、3は
回線制御装置、4は録音再生装置、5は網制御装置、6
は回線、7は情報信号線、8は制御信号線、9は網制御
信号線、10は再生制御信号線、11は音声出力線をそ
れぞれ示す。FIG. 1 shows a diagram for explaining the fault reporting method according to the present invention, in which 1 is an information processing device, 2 is an audio processing device, 3 is a line control device, 4 is a recording/playback device, 5 is a network control device, 6
7 is a line, 7 is an information signal line, 8 is a control signal line, 9 is a network control signal line, 10 is a playback control signal line, and 11 is an audio output line.
次に本実施例の動作を説明する。Next, the operation of this embodiment will be explained.
第1図のような構成において、センター機器と、端末で
ある電話機との接続は次のように行なわれる。すなわち
、センター側からの発信時、情報処理装置1から起動信
号が網制御信号線9に送出される。起動信号は回線制御
装置3で中継され、網制御装置5に送られる。これによ
り網制御装置5が動作を開始し、発信が行なわれる。端
末である雷、詰機が応答すると、網制御装置5は、情報
処理装置1に相手が応答したことを通知する″接続完了
″信号を送出する。これを検出した情報処理装置1は、
網制御信号線9に″回線接続指令ON”を送出する。こ
の″回線接続指令ON’″は回線制御装置3で中継され
て、網制御装置5に送出される。これにより網制御装置
5が回線6を通話に切換えることにより、回線6が音声
処理装置2丑で接続されることになる。一方、センター
側着信時は網制御装置5が呼出信号を検出すると、情報
処理装置1に°“呼出表示信号″を網制御信号線9を経
由して送出する。In the configuration as shown in FIG. 1, the connection between the center equipment and the telephone, which is a terminal, is performed as follows. That is, when a call is made from the center side, an activation signal is sent from the information processing device 1 to the network control signal line 9. The activation signal is relayed by the line control device 3 and sent to the network control device 5. As a result, the network control device 5 starts operating and a call is made. When the terminal, ie, the packing machine, responds, the network control device 5 sends a "connection complete" signal to the information processing device 1 to notify that the other party has responded. The information processing device 1 that detected this
A “line connection command ON” is sent to the network control signal line 9. This "line connection command ON'" is relayed by the line control device 3 and sent to the network control device 5. As a result, the network control device 5 switches the line 6 to a call mode, thereby connecting the line 6 to the voice processing device 2. On the other hand, when a call is received on the center side, when the network control device 5 detects a paging signal, it sends a "paging display signal" to the information processing device 1 via the network control signal line 9.
情報処理装置1はその″呼出表示信号″を検出すると、
網制御信号線9に“回線接続指令ON″を送出する。゛
回線接続指令ON”は回線制御装置3で中継されて網制
御装置5に送られ、これにより発信時と同じように回線
6が音声処理装置2まで接続される。回線6と音声処理
装置2との接続は″回線接続指令ON”が網制御装置5
で検出されている間保持されている。When the information processing device 1 detects the "call display signal",
A “line connection command ON” is sent to the network control signal line 9. ``Line connection command ON'' is relayed by the line control device 3 and sent to the network control device 5, thereby connecting the line 6 to the voice processing device 2 in the same way as when making a call.Line 6 and the voice processing device 2 For connection with network control device 5, "line connection command ON" is set.
is retained while being detected.
このようなシステムにおいて、障害が発生した場合、通
話中の相手に対する障害通知は情報処理装置1の制御に
より音声処理装置2からの音声出力で行なう。In such a system, when a failure occurs, the information processing device 1 controls the information processing device 1 to notify the other party of the failure by audio output from the audio processing device 2.
しかし、情報処理装置1の全体障害や網制御部分の障害
があった場合には、音声処理装置20制御ができなくな
ったり、゛回線接続指令″がOFFとなることにより回
線6と音声処理装置2との接続保持が不可能となり、障
害通知ができなくなる。However, if there is a failure in the entire information processing device 1 or in the network control part, the voice processing device 20 cannot be controlled or the "line connection command" is turned OFF, causing the line 6 and the voice processing device 2 to become uncontrollable. It becomes impossible to maintain a connection with the server, and failure notifications become impossible.
そこで、情報処理装置1から送出される”回線接続指令
0N10FF ”を回線制御装置6にて中継するとき、
一定時間遅延させておく。Therefore, when the "line connection command 0N10FF" sent from the information processing device 1 is relayed by the line control device 6,
Delay for a certain period of time.
この遅延時間内に回線制御装置6が情報処理装置1及び
音声処理装置2の障害の有無を制御信号線8を経由して
調べる。障害が々い場合は、一定時間遅延した°′回線
接続指令0N10FF ”をそのまま網制御装置5に送
出する。障害が検出された場合、一定時間遅延した″回
線接続指令OFF”をそのまま網制御装置5に送出する
ことはせず、回線制御装置6で保持し、網制御装置5に
は″回線接続指令ON”の捷まの信号を送出する。During this delay time, the line control device 6 checks via the control signal line 8 whether or not there is a failure in the information processing device 1 and the audio processing device 2 . If there are many failures, the ``line connection command 0N10FF'' delayed for a certain period of time is sent as is to the network control device 5. If a failure is detected, the ``line connection command OFF'' delayed for a certain period of time is sent as is to the network control device. 5, but is held by the line control device 6 and sends a disconnection signal of "line connection command ON" to the network control device 5.
このようにして回線6をシステムに接続した捷ま、回線
制御装置3は録音再生装置4に″再生起動信号″を送出
する。録音再生装置4は再生制御信号線10を経由して
送られてくる″再生起動信号″を検出すると、障害通知
のだめの音声再生を開始する。回線制御装置6は再生制
御信号線10を介して録音再生装置4が再生動作を始め
だことを検出したら、回線6を音声処理装置2から切離
しこれを音声出力線11と接続させる。After the line 6 is connected to the system in this way, the line control device 3 sends a "playback start signal" to the recording/playback device 4. When the recording/playback device 4 detects the "playback start signal" sent via the playback control signal line 10, it starts playing back the audio of the fault notification. When the line control device 6 detects via the playback control signal line 10 that the recording and playback device 4 has started a playback operation, it disconnects the line 6 from the audio processing device 2 and connects it to the audio output line 11.
録音再生装置4にはあらかじめ決めた障害通知が録音し
てあり、この音声出力が端末である電話機に送出される
。あらかじめ録音しである障害通知を送出し終えると、
録音再生装置4は自動的に動作停止する。A predetermined failure notification is recorded in the recording and reproducing device 4, and the audio output is sent to a telephone, which is a terminal. After sending out the pre-recorded failure notification,
The recording and reproducing device 4 automatically stops operating.
回線制御装置3は再生制御信号線10を介して録音再生
装置4が動作を停止したことを検出すると、保持してい
た“回線接続指令ON”をリセットし、″回線接続指令
OFF”を網制御装置5に送出する。これにより網制御
装置5は回線6を解放する。また回線制御装置6は回線
6と音声出力線11との接続も切離を行なう。When the line control device 3 detects that the recording/playback device 4 has stopped operating via the playback control signal line 10, it resets the held "line connection command ON" and sets the "line connection command OFF" under network control. Send to device 5. As a result, the network control device 5 releases the line 6. The line control device 6 also disconnects the line 6 and the audio output line 11.
(6)発明の効果
以上のように、本発明は通話中のセンター機器障害の場
合でも通話中の相手に対し、無断で通話を切ることがな
くなり、状況説明が可能となり、1件毎の通信が正常に
終了するため通信の正確性を増加できるばかりでなく、
無駄な回線保守をなくすことができる効果を有するもの
である。(6) Effects of the Invention As described above, the present invention prevents the call from being cut off without permission to the other party even in the event of a failure of the center equipment during a call, and makes it possible to explain the situation to the other party. Not only can the accuracy of communication be increased because the process ends normally, but also
This has the effect of eliminating unnecessary line maintenance.
第1図は本発明の一実施例を示すブロック図である。
1は情報処理装置、2は音声処理装置、5は回線制御装
置、4は録音再生装置、5は網制御装置、6は回線、7
は情報信号線、8は制御信号線、9は網制御信号線、1
0は再生制御信号線、11は音声出力線である。
特許出願人 日本電気株式会社
第1図FIG. 1 is a block diagram showing one embodiment of the present invention. 1 is an information processing device, 2 is an audio processing device, 5 is a line control device, 4 is a recording/playback device, 5 is a network control device, 6 is a line, 7
is an information signal line, 8 is a control signal line, 9 is a network control signal line, 1
0 is a reproduction control signal line, and 11 is an audio output line. Patent applicant: NEC Corporation Figure 1
Claims (1)
等をセンター機器とし、電話機を端末とする音声応答情
報処理システムにおいて、通話中に発生したセンター機
器等の障害により正常通話が不能になったとき、回線を
通話状態に保持したままで通話中の相手に対し、センタ
ー機器側の障害であることを通知することを特徴とする
障害通報方法。(1) In a voice response information processing system that uses an information processing device, a voice processing device, a rope control device, etc. as the center equipment and a telephone as the terminal, normal calls are no longer possible due to a failure in the center equipment, etc. that occurs during a call. 1. A fault reporting method characterized by notifying the other party during the call that there is a fault on the center equipment side while keeping the line in a talking state.
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP57045380A JPS58162163A (en) | 1982-03-20 | 1982-03-20 | Method for informing trouble |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
JP57045380A JPS58162163A (en) | 1982-03-20 | 1982-03-20 | Method for informing trouble |
Publications (1)
Publication Number | Publication Date |
---|---|
JPS58162163A true JPS58162163A (en) | 1983-09-26 |
Family
ID=12717657
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
JP57045380A Pending JPS58162163A (en) | 1982-03-20 | 1982-03-20 | Method for informing trouble |
Country Status (1)
Country | Link |
---|---|
JP (1) | JPS58162163A (en) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPS61123927A (en) * | 1984-11-20 | 1986-06-11 | Fujitsu Ltd | Trouble restoration system in audio response system |
-
1982
- 1982-03-20 JP JP57045380A patent/JPS58162163A/en active Pending
Cited By (2)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JPS61123927A (en) * | 1984-11-20 | 1986-06-11 | Fujitsu Ltd | Trouble restoration system in audio response system |
JPS6349242B2 (en) * | 1984-11-20 | 1988-10-04 | Fujitsu Ltd |
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