JPS58162163A - Method for informing trouble - Google Patents

Abstract

PURPOSE:To prevent unnecessary line holding and to improve the preciseness of transmission/reception of information, by informing the generation of a trouble in a center apparatus of a voice response information processing system to subscribers in calling. CONSTITUTION:When a ''line connection command ON/OFF'' sent from an information processor 1 is to be repeated by a line controlling device 3, the command is delayed during a fixed period. During the delay time, the line controlling device 3 checks the existence of troubles in the information processor 1 and a voice processor 2 through a control signal line 8. When a trouble is detected, the line controlling device 3 holds 8 ''line connection command OFF'' and sends a ''line connection command ON'' to a network controlling device 5. In said status, the line controlling device 3 sends a regeneration starting signal to a recording/reproducing device 4, which reproduces a voice for the information of the trouble after receiving the starting signal. The line controlling device 3 separates a line 6 from the voice processor 2 to connect the voice processor 2 to a voice output line 11. When a previously set up trouble is informed, the recording/reproducing device 4 stops operation automatically.

Description

DETAILED DESCRIPTION OF THE INVENTION (1) Technical field to which the invention pertains The present invention relates to a fault reporting method in a voice response information processing/system using voice recognition and voice output.

(2) Prior art In conventional voice response systems that use a telephone as a terminal to send and receive data to and from an information processing device by voice, when a failure occurs during a call, the line is disconnected and no notification of the failure is given. Failure notifications were executed only when a call was made again from a terminal and the call arrived at a reporting device or the like.

(3) Purpose of the Invention The purpose of the present invention is to prevent IF from unnecessary line holding and to ensure the reliability of information transmission and reception by notifying the other party during a call that a failure has occurred in the center equipment of the voice response information processing system. The aim is to increase

(4) Structure of the invention The present invention provides an information processing device, an audio processing device, a rope control device,
A line control device is connected between the recording and playback devices, etc., and this line control device detects failures in the information processing device and audio processing device, starts the recording and playback device, controls the rope control device, and performs line switching. This system is characterized in that it sends a fault report to the line in use.

(5) Examples Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 1 shows a diagram for explaining the fault reporting method according to the present invention, in which 1 is an information processing device, 2 is an audio processing device, 3 is a line control device, 4 is a recording/playback device, 5 is a network control device, 6
7 is a line, 7 is an information signal line, 8 is a control signal line, 9 is a network control signal line, 10 is a playback control signal line, and 11 is an audio output line.

Next, the operation of this embodiment will be explained.

In the configuration as shown in FIG. 1, the connection between the center equipment and the telephone, which is a terminal, is performed as follows. That is, when a call is made from the center side, an activation signal is sent from the information processing device 1 to the network control signal line 9. The activation signal is relayed by the line control device 3 and sent to the network control device 5. As a result, the network control device 5 starts operating and a call is made. When the terminal, ie, the packing machine, responds, the network control device 5 sends a "connection complete" signal to the information processing device 1 to notify that the other party has responded. The information processing device 1 that detected this
A “line connection command ON” is sent to the network control signal line 9. This "line connection command ON'" is relayed by the line control device 3 and sent to the network control device 5. As a result, the network control device 5 switches the line 6 to a call mode, thereby connecting the line 6 to the voice processing device 2. On the other hand, when a call is received on the center side, when the network control device 5 detects a paging signal, it sends a "paging display signal" to the information processing device 1 via the network control signal line 9.

When the information processing device 1 detects the "call display signal",
A “line connection command ON” is sent to the network control signal line 9. ``Line connection command ON'' is relayed by the line control device 3 and sent to the network control device 5, thereby connecting the line 6 to the voice processing device 2 in the same way as when making a call.Line 6 and the voice processing device 2 For connection with network control device 5, "line connection command ON" is set.
is retained while being detected.

In such a system, when a failure occurs, the information processing device 1 controls the information processing device 1 to notify the other party of the failure by audio output from the audio processing device 2.

However, if there is a failure in the entire information processing device 1 or in the network control part, the voice processing device 20 cannot be controlled or the "line connection command" is turned OFF, causing the line 6 and the voice processing device 2 to become uncontrollable. It becomes impossible to maintain a connection with the server, and failure notifications become impossible.

Therefore, when the "line connection command 0N10FF" sent from the information processing device 1 is relayed by the line control device 6,
Delay for a certain period of time.

During this delay time, the line control device 6 checks via the control signal line 8 whether or not there is a failure in the information processing device 1 and the audio processing device 2 . If there are many failures, the ``line connection command 0N10FF'' delayed for a certain period of time is sent as is to the network control device 5. If a failure is detected, the ``line connection command OFF'' delayed for a certain period of time is sent as is to the network control device. 5, but is held by the line control device 6 and sends a disconnection signal of "line connection command ON" to the network control device 5.

After the line 6 is connected to the system in this way, the line control device 3 sends a "playback start signal" to the recording/playback device 4. When the recording/playback device 4 detects the "playback start signal" sent via the playback control signal line 10, it starts playing back the audio of the fault notification. When the line control device 6 detects via the playback control signal line 10 that the recording and playback device 4 has started a playback operation, it disconnects the line 6 from the audio processing device 2 and connects it to the audio output line 11.

A predetermined failure notification is recorded in the recording and reproducing device 4, and the audio output is sent to a telephone, which is a terminal. After sending out the pre-recorded failure notification,
The recording and reproducing device 4 automatically stops operating.

When the line control device 3 detects that the recording/playback device 4 has stopped operating via the playback control signal line 10, it resets the held "line connection command ON" and sets the "line connection command OFF" under network control. Send to device 5. As a result, the network control device 5 releases the line 6. The line control device 6 also disconnects the line 6 and the audio output line 11.

(6) Effects of the Invention As described above, the present invention prevents the call from being cut off without permission to the other party even in the event of a failure of the center equipment during a call, and makes it possible to explain the situation to the other party. Not only can the accuracy of communication be increased because the process ends normally, but also
This has the effect of eliminating unnecessary line maintenance.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing one embodiment of the present invention. 1 is an information processing device, 2 is an audio processing device, 5 is a line control device, 4 is a recording/playback device, 5 is a network control device, 6 is a line, 7
is an information signal line, 8 is a control signal line, 9 is a network control signal line, 1
0 is a reproduction control signal line, and 11 is an audio output line. Patent applicant: NEC Corporation Figure 1

Claims (1)

[Claims] (1) In a voice response information processing system that uses an information processing device, a voice processing device, a rope control device, etc. as the center equipment and a telephone as the terminal, normal calls are no longer possible due to a failure in the center equipment, etc. that occurs during a call. 1. A fault reporting method characterized by notifying the other party during the call that there is a fault on the center equipment side while keeping the line in a talking state.