JPH1186043A - Ticket issuing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a ticket issuing device which can displays an attendant screen by which a ticket is easily purchased by a ticket purchaser. SOLUTION: When purchase information is inputted from a ticket purchaser to a ticket vending machine 1, a clerk selects a normal mode or customer guidance mode as the mode for the purchase of a ticket according to the purchase information. When the customer guidance mode is selected, the clerk sets and displays various attendant screens by which the ticket is easily purchased on the display part 3a of a display operation unit 3 by operating a clerk operation unit 31 according to the ticket purchaser. The same screen as the attendant screen displayed on the display part 3a is displayed on the display part 31a of the clerk operation unit 31. The ticket purchaser presses a button for ticket purchase on the attendant screen.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a ticket issuing device which is installed at a transportation station and issues tickets and the like.

[0002]

2. Description of the Related Art In a ticket vending machine which is a ticket issuing device which is installed at a transportation station and issues a ticket or the like, for example, a customer purchasing screen as shown in FIG. . When purchasing a ticket from a ticket vending machine displaying such a customer service screen, the ticket purchaser must search for and press a fare button to the destination, a purchase number button, or the like.

[0003]

However, the person who purchases a ticket from such a ticket vending machine is not limited to only healthy persons.
There may be a person with a physical disability, an elderly person, a weak person such as a child, or a person who is not good at purchasing tickets. In the case of such a person, there is a problem that it takes a long time to purchase a ticket because the position of a necessary button cannot be easily grasped, and a burden is imposed on such a person. Was.

[0004] The present invention has been made in view of the above circumstances, and an object of the present invention is to provide a person with a physical disability, the elderly, a weak person such as a child, or a person who is not good at purchasing tickets. For example, when purchasing a ticket, a ticket purchase screen is displayed on the customer service screen of the ticket vending machine, so that these persons can easily grasp the positions of the necessary buttons to simplify the ticket purchase operation. It is an object of the present invention to provide a ticket issuing device capable of improving the operability of a ticket vending machine, shortening the time until ticket purchase, and reducing the burden on those persons.

[0005]

In order to solve the above-mentioned problems, the present invention relates to a ticket issuing device for issuing tickets, a display means for displaying a screen for purchasing tickets, and inputting information on ticket purchasers. And input means for setting the display screen of the display means based on the input content of the input means.

In order to solve the above-mentioned problems, a ticket issuing device according to the present invention comprises: a display unit for displaying a screen for purchasing a ticket; an input unit for inputting information relating to a ticket purchaser; Setting means for setting the display screen of the display means based on the input content, determining means for determining whether a purchase medium has been inserted, and ticket issuing means for issuing a ticket, wherein the setting means, The operation of the ticket issuing means is controlled based on a result of the determination by the determining means.

In the above ticket issuing apparatus, the present invention is characterized in that the display means displays a button for purchasing a ticket.

In the above-mentioned ticket issuing device, the present invention is characterized in that the display means is a display unit with a touch panel.

[0009] In the above-mentioned ticket issuing device, the present invention is characterized in that the input means inputs information on the ticket purchaser through any one of a numeric keypad, a recording medium, and a voice.

[0010] In the above-mentioned ticket issuing device, the present invention is characterized in that the setting means has means for displaying the same display screen as the display screen of the display means.

In the above ticket issuing apparatus, the present invention is characterized in that the setting means is a staff operation unit.

In the above-mentioned ticket issuing device, the present invention is such that, when the determining means determines that the purchase medium has been inserted, the ticket issuing means is operated under the control of the setting means to issue the ticket. It is characterized by the following.

Further, in the above-mentioned ticket issuing device, the present invention is characterized in that the ticket issuing device includes a guide unit for guiding the issue of a ticket when the ticket is issued by the issuing unit.

In the above-mentioned ticket issuing device, the present invention is characterized in that the purchase medium includes any of a prepaid card, a coin, and a bill.

[0015]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is an external front view of a ticket vending machine which is a ticket issuing device according to an embodiment of the present invention, and FIG. 2 is a block diagram showing a configuration of the ticket issuing device according to the embodiment of the present invention. .
1 and 2, a ticket vending machine 1 which is a ticket issuing device according to an embodiment of the present invention has a display unit 3a for displaying a customer service screen.
, A reading unit 22 for reading information recorded on a purchase medium such as a prepaid card inserted from the slot 5, a coin processing unit 25 for handling coins inserted from the slot 6, and a slot. 7, a card processing unit 23 for reading / writing a recording medium such as an IC card, a bill processing unit 24 for handling bills inserted from the insertion slot 8, a call switch 9 for calling a clerk, and a cancellation for canceling ticket purchase. The switch 10, a ticket issuing unit 27 for discharging a ticket or the like to the discharge port 11 of the discharge unit 13, a coin / bill release processing unit 26 for discharging coins and bills to the discharge port 12 of the discharge port unit 13, a ticket purchaser or a staff member An audio input / output unit 28 for inputting / outputting audio, a key input unit 29 composed of numeric keys, etc.
A control unit 30 including a CPU (central processing unit) for controlling the operation of the entire ticket vending machine 1; a clerk operation unit 31 having a display unit 31a for simultaneously displaying the same customer service screen displayed on the display unit 3a; It comprises a memory 32 for storing the entire operation control program and various information used in the ticket vending machine 1, a sheet reading unit 35 for reading information described on a sheet, and a Braille unit 36 for displaying Braille.

The display operation unit 3 may be constituted by a unit in which the fare button and the number of purchased buttons are fixed in advance, or may be constituted by a display unit with a touch panel. In addition, the attendant operation unit 31 may be configured as a display unit with a touch panel, and the screen displayed on the display unit 31a corresponds one-to-one with the customer service screen displayed on the display unit 3a.

Next, the operation of the ticket issuing device according to the embodiment of the present invention will be described.

FIG. 3 is a flowchart showing a ticket issuing process of a ticket vending machine which is a ticket issuing device according to an embodiment of the present invention.
In FIG. 3, in step A1, the ticket purchaser is caused to input purchase information. The purchase information is information on the ticket purchaser, and includes key input by the key input unit 29,
Insertion of an IC card or the like in which the personal information of the ticket purchaser is stored into the insertion opening 7, insertion of a sheet in which information on the ticket purchaser is collectively described, voice of the ticket purchaser by the voice input / output unit 29 And the like.

In step A2, a purchase mode is determined based on the input purchase information. The purchase mode is determined by the attendant. That is, the normal mode or the customer guidance mode is selected based on the input purchase information, and the mode switch of the attendant operation unit 31 is pressed. By pressing this mode switch, the control unit 30
Performs the ticket issuing process according to the normal mode or the customer guidance mode.

If it is determined in step A2 that the customer service guidance mode is set, ticket purchase guidance is performed (step A3). The guidance for ticket purchase is displayed on the display unit 3 according to the ticket purchaser.
This is performed by displaying a customer service screen that is easy for the ticket purchaser to purchase on a. Here, a case where a ticket purchaser purchases two 300 yen tickets will be described.

For example, as shown in FIG. 5, only a fare button indicating 300 yen and a purchase quantity button indicating two pieces are turned on, and only these buttons can be pressed. Thereby, it is possible to prevent the purchase of the ticket by mistake. Alternatively, as shown in FIG. 6, all the pressable fare buttons are set to the fare buttons indicating 300 yen, and all the pressable purchase number buttons are set to the purchase number buttons indicating two sheets. Therefore, a ticket can be purchased regardless of which button is pressed. Alternatively, as shown in FIG. 7, a "special" button is set in addition to the fare button and the
Only the button can be pressed.

Alternatively, as shown in FIG. 8, when the display units 3a and 31a are formed of a display unit with a touch panel, the "confirmation" which can be pressed together with the message is displayed.
Only the button is displayed. Alternatively, as shown in FIG. 9, a fare button indicating 300 yen and a purchase number button indicating two pieces are displayed in an enlarged manner on the fare button and the number-of-purchases button and can be pressed. Alternatively, as shown in FIG. 10, only a fare button indicating 300 yen and a purchase quantity button indicating two sheets are enlarged and displayed and can be pressed. Alternatively, as shown in FIG. 11, a single button indicating 300 yen / 2 sheets is displayed in an enlarged manner and can be pressed.

The setting / display of the customer service screen as described above is performed by the attendant operating unit 3 according to the ticket purchaser.
1 is performed.

On the other hand, if it is determined in step A2 that the mode is the normal mode, or if the purchase guidance in step A3 has been completed, the purchase medium such as a prepaid card, coin, or bill is determined in step A4.
That is, for example, if a prepaid card has been inserted, the price of the ticket is subtracted from the remaining amount of the prepaid card. If coins or bills have been inserted, the price of the ticket is withdrawn, and if there is change, preparations are made.

In step A5, a ticket or the like is issued by the ticket issuing unit 27, and the issued ticket or the like is released from the outlet 11 of the outlet unit 13. At this time, in the case of ticket issuance in the customer service guidance mode, the release position of the issued ticket is voice-guided by the voice input / output unit 28,
The Braille unit 35 provides Braille guidance. When a ticket is issued with a prepaid card or the like, the voice input / output unit 28 provides voice guidance on the remaining amount and the release position of the card, and the Braille unit 35 provides braille guidance.

As described above, the ticket-receiving process is carried out by displaying the customer service screen which makes it easy for the ticket purchaser to purchase the ticket.

It is to be noted that setting / displaying a customer service screen that makes it easy to purchase a ticket as shown in FIGS. 5 to 11 is to make sure that a ticket purchaser presses a button for purchasing a ticket. Because it is on the premise, prepaid cards, bills,
If a purchase medium such as a coin has been inserted, the ticket can be issued by the attendant operation unit 31 without having the ticket purchaser press the button set / displayed on the customer service screen.

Although the embodiments of the present invention have been described above, the present invention is not limited to the above embodiments, and various modifications can be made within the scope of the present invention.

[0030]

As described above, according to the present invention, a screen that makes it easy to purchase a ticket can be displayed on the customer service screen of the ticket vending machine according to the ticket purchaser. A ticket vending machine that allows a weak person such as a holder, the elderly, a child, or the like who is not good at purchasing a ticket to easily grasp the position of a necessary button at the time of purchasing a ticket, thereby simplifying / simplifying the ticket purchasing operation. Operability can be improved, the time until ticket purchase can be shortened, and the burden on these persons can be reduced.

[Brief description of the drawings]

FIG. 1 is an external front view of a ticket issuing machine as a ticket issuing device according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a configuration of a ticket issuing device according to an embodiment of the present invention.

FIG. 3 is a flowchart showing a ticket issuing process of the ticket issuing device according to the embodiment of the present invention.

FIG. 4 is a diagram showing a general customer service screen of a ticket vending machine.

FIG. 5 is a diagram showing an example of a screen displayed on the display unit of the display operation unit and the display unit of the attendant operation unit of the ticket issuing device according to the embodiment of the present invention.

FIG. 6 is a diagram illustrating another example of a screen displayed on the display unit of the display operation unit and the display unit of the attendant operation unit of the ticket issuing device according to the embodiment of the present invention.

FIG. 7 is a diagram illustrating another example of a screen displayed on the display unit of the display operation unit and the display unit of the attendant operation unit of the ticket issuing device according to the embodiment of the present invention.

FIG. 8 is a diagram illustrating another example of a screen displayed on the display unit of the display operation unit and the display unit of the attendant operation unit of the ticket issuing device according to the embodiment of the present invention.

FIG. 9 is a diagram showing another example of a screen displayed on the display unit of the display operation unit and the display unit of the attendant operation unit of the ticket issuing device according to the embodiment of the present invention.

FIG. 10 is a diagram illustrating another example of a screen displayed on the display unit of the display operation unit and the display unit of the attendant operation unit of the ticket issuing device according to the embodiment of the present invention.

FIG. 11 is a diagram illustrating another example of a screen displayed on the display unit of the display operation unit and the display unit of the attendant operation unit of the ticket issuing device according to the embodiment of the present invention.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 ticket vending machine 3 display operation unit 3 a, 31 a display unit 22 reading unit 23 card processing unit 24 bill processing unit 25 coin processing unit 26 coin / bill release processing unit 27 ticket issuing unit 28 voice input / output unit 29 key input unit 30 control unit 31 Staff operation unit 32 Memory 35 Sheet reading unit 36 Braille unit

Claims (10)

[Claims] 1. A ticket issuing device for issuing tickets, a display means for displaying a screen for ticket purchase, an input means for inputting information on a ticket purchaser, and the input means based on the input contents of the input means. A ticket issuing device comprising: setting means for setting a display screen of the display means. 2. Display means for displaying a screen for ticket purchase; input means for inputting information on a ticket purchaser; and setting for setting a display screen of the display means based on the input contents of the input means. Means, determining means for determining whether or not a purchase medium has been inserted, and ticket issuing means for issuing a ticket, wherein the setting means operates the ticket issuing means based on the determination result of the determining means. The ticket issuing device characterized by controlling. 3. The ticket issuing device according to claim 1, wherein the display unit displays a button for purchasing a ticket. 4. The ticket issuing apparatus according to claim 1, wherein said display means is a display unit with a touch panel. 5. The input means includes a numeric keypad, a recording medium,
The ticket issuing device according to claim 1, wherein the information about the ticket purchaser is input through one of a voice and a voice. 6. The ticket issuing device according to claim 1, wherein said setting means has means for displaying a same display screen as a display screen of said display means. 7. The ticket issuing device according to claim 1, wherein the setting unit is a staff operation unit. 8. The ticket issuing device according to claim 2, wherein when the determining unit determines that the purchase medium is inserted, the ticket issuing unit is operated under the control of the setting unit to issue the ticket. Ticket issuing device. 9. The ticket issuing device according to claim 2, further comprising a guide unit for guiding the issue of the ticket when the issuing unit issues the ticket. 10. The purchase medium is a prepaid card,
3. The ticket issuing device according to claim 2, wherein the ticket issuing device includes one of a coin and a bill.