JPH1174971A - Notifying device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To record a call content between a receiver and a subscriber and to speedily reproduce a necessary part in it from any place. SOLUTION: When an incoming call arrives from a subscriber telephone set 22, the content is digitized in a line corresponding part 5 loaded on a client terminal 6 through a microphone 2 and a line transformer 4. The telephone number of the subscriber telephone set 22 is accumulated in the sound information accumulation memory 14 of a server terminal 9 as a file number by LAN 20. When that information is given is notified to a reproduction requester by an electronic mail and the like, the reproduction requester calls the telephone number of the line corresponding part 19. The recording content is reproduced from the server terminal 9 and it can be heard.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reception center such as a telephone and a receptionist who accepts a call (subscriber).
The present invention relates to a notification device for recording the contents of a telephone call with a user and transmitting the contents to a person in a related department outside the reception center.

[0002]

2. Description of the Related Art At present, the contents of telephone calls received by subscribers at reception centers and the like are organized and classified and managed as customer information using database processing software of a computer. The managed customer information can be sent to the product shipping department if necessary.
It is sent to other departments, such as the repair department and the research and development department, and is used for the work of each department. However, the call content of the subscriber received at the reception center is converted into a form such as a text or a symbol and stored in a database. For this reason, the contents of the call are summarized in texts or symbols, and it is not possible to correctly record subtle nuances of the contents of the call and sounds that cannot be expressed by texts or symbols.

There is an example in which the contents of a call at the reception center as described above are recorded as voice. However, a person who wants to reproduce the recorded contents goes to the reception center and reproduces the recorded contents, or sends the recorded contents to a reproduction requester and reproduces the recorded contents. Because of such online processing, there were still problems in responsiveness and mobility.

As a method of recording voice data, an analog signal is converted into a digital signal, stored in a server computer using a LAN, and stored in another D / A connected to the LAN.
A method of reproducing from a terminal device having a conversion function has also been invented (for example, see Japanese Patent Application Laid-Open No. 8-195815). However, in this method, since the contents of the call are stored without being leaked, unnecessary calls are recorded, and a playback device having a D / A conversion function connected to a LAN is required. Further, since the destination identification for classifying the stored data is only the telephone number, there is a problem that it takes time for the player to find the data addressed to himself.

[0005]

The method of converting the content of a subscriber's call into text or a signal has the problem that the delicate nuance and sound of the content of the call received by the reception center cannot be recorded. Have. Also, when recording and reproducing the recorded call contents on an audio tape or the like, it is necessary to move the medium on which the recorded information is recorded, which causes a problem of wasting time and money.

In the case of recording and reproducing the contents of a call according to the method disclosed in Japanese Patent Application Laid-Open No. 8-195815, it takes time for a player to select necessary information.
In addition, there is a problem that a terminal device having a D / A conversion function is required for reproduction.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and has as its object the purpose of recording a nuanced communication between a receptionist and a subscriber while maintaining a nuance of the nuance of the content, and promptly determining a necessary part from the recording. An object of the present invention is to provide a reporting device that can reproduce data and does not require a D / A converter for each terminal.

[0008]

A reporting device according to the present invention comprises a plurality of subscriber telephones, a plurality of incoming telephones connected to the subscriber telephones and having a telephone number for receiving a specific service, and A transfer device for transferring the conversation of each of the subscriber telephones received, a client terminal for converting the conversation of the subscriber telephone into digital data and temporarily storing the digital data, and a temporary storage digital data of the client terminal, Communication means for adding a telephone number and selectively transmitting the telephone number to the server terminal, the server terminal comprising means for temporarily storing data of the client terminal and storing the telephone number of the subscriber telephone as a voice file, A mobile terminal connected to the server terminal via a wireless base station or a telephone network to freely extract and receive a subscriber telephone number from an audio file of the server terminal. A terminal, a connection device for connecting an unspecified telephone and the server terminal via a telephone line, identification means for identifying a security signal input from the unspecified telephone by the server terminal, and It is provided with a reproducing means for analogly reproducing the conversation in the audio file to the arbitrary telephone.

The transfer device comprises a telephone pin jack or microphone for collecting voice, a line transformer for removing noise, and a data input device for inputting start and stop of recording.

[0010] Further, the client terminal is provided with a counting means for calculating the time from the start to the end of the temporarily stored data, and has a function of stopping the temporary storage operation when the value of the counting means exceeds a set value. It is.

[0011] Further, the server terminal is provided with a means for displaying the audio file reproduction status. Further, there is provided an erasing means for erasing an audio file stored in the server terminal in response to an unspecified telephone signal.

A first means for accumulating the state of storing the conversation of the subscriber telephone in the server terminal; a second means for collecting and totaling the contents accumulated in the first means; A third means is provided for accumulating the reproduction status of the telephone, and a fourth means for collecting and totaling the contents accumulated in the third means.

[0013]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The reporting device according to the present invention accurately records subtle nuances and sounds by recording the contents of a call between a receiver and a subscriber as voice data, not symbols or words. I do. In recording the contents of the call, the audio data is converted into a digital signal so that any audio data can be reproduced at the time of reproduction, the key becomes a key at the time of reproduction, and the telephone number of the subscriber is stored as a file name so as to be unique within the reception center.

Further, in order to start recording to be recorded as a digital signal and to input a telephone number as a file name, an input instruction screen (such as a touch display) displays an input instruction screen and input operation items. Transmits screen operation information to the device that digitizes voice data, starts recording and assigns a file name according to the content of the instruction item, and further transfers the voice data file that has been digitized and has a telephone number as the file name to the server terminal. Do.

Further, when converting sound into a digital signal, the level due to the potential difference of the power supply between a device such as a telephone, which is an input device for analog sound, and the device to be digitized, and the conversion to a digital signal conversion device. In order to remove external noise in the transmission line, a magnetic coupling circuit using a line transformer is provided.

The playback requester is notified in advance of the subscriber's telephone number recorded via the mobile terminal, and a password for reproducing the audio file of the server terminal.
A person in charge code and a business code are assigned as rights for reproduction. For playback, the playback requester connects the mobile terminal to the server terminal's phone line using the telephone line and the digital / analog converter installed on the server terminal, and the server terminal uses the password / enterprise entered by the playback requester. It identifies whether the code and the person-in-charge code are appropriate, and converts the designated voice data file into an analog signal and reproduces it via the telephone line only when it is determined that all the contents are appropriate.

When reproducing the identification / audio data file by the operation performed by the reproduction requester, the screen display of the host terminal is switched for each line connected to the host terminal, and the processing items to be performed are displayed.

A log data file for recording the telephone number and time of recording / reproduction at the time of recording and reproduction, and the reproduction number at the time of reproduction is created. The log data file creates contents such as telephone number and time as text-based data, and the system administrator analyzes the contents with an arbitrary tool at the time of output.

According to the present invention, a delicate nuance between a receiver and a subscriber performed at a reception center or the like and a sound that is difficult to convey can be accurately recorded. In addition, it is possible to reproduce only the required contents of a call from anywhere using a simple device such as a telephone. In addition, by recognizing and analyzing the recording / playback situation, it is possible to make an improvement proposal for the operation situation and the operation method.

[0020]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings.

In the following description, a case where the present invention is applied to a failure reporting device will be described. Therefore, first, an outline of the failure report will be described.

Conventionally, for a failure received by the reception department, information such as the customer's telephone number, address, and details of the failure is communicated to the repair person by telephone or facsimile. According to such a method, it is not possible to convey a subtle nuance of telephone exchange between the customer who has reported the failure and the receptionist.

In the present invention, the failure received by the reception department is
Either inform the repairman of the customer's telephone number, address, or details of the failure using an electronic mail or the like, or put a sign "recording in this system" in the information. Then, the repairer knows that there is a failure before going to the repair, and knows the fact that it is recorded together with the customer's address and name, and knows the customer's telephone number. By listening to the contents recorded based on this telephone number, the repairer can hear the exchange between the customer and the receptionist.

FIG. 1 is a block diagram showing the configuration of one embodiment of the failure notification device. Reference numeral 1 denotes an incoming telephone. In this embodiment, a receptionist usually uses the incoming telephone 1 to make a call with a subscriber of the subscriber telephone 22. 2 is a microphone / pin jack (hereinafter referred to as a microphone) of a telephone for collecting voice, 3 is a touch display as a data input device for inputting operation instructions required for recording, and 4 is a line for protecting analog voice information from noise. A transformer 5 is a line corresponding unit for converting analog audio data into a digital signal.
Is a client terminal that records the collected voice information in accordance with an instruction from the operation instruction input device, that is, the touch display 3, and is provided with the line corresponding unit 5, but is separately illustrated in the figure for convenience of explanation. Reference numeral 7 denotes a LAN corresponding unit for connecting the client terminal 6 to a LAN 20 described later. Reference numeral 8 denotes a counting means for calculating the time from the start to the end of the temporarily stored data provided in the client terminal 6. The client terminal 6 has a function of stopping the temporary storage operation when the value exceeds the set value. 9 is a server terminal which collectively records the recording data of each receptionist,
An identification unit 10 for identifying a security signal in response to a request from a playback requester, a playback unit 11 for analog playback of a conversation in an audio file, a display unit 12 for displaying an audio file playback status, and a server using an unspecified telephone signal. An erasing unit 13 for erasing the audio file stored in the terminal 9 is provided. Reference numeral 14 denotes an audio information storage memory for storing audio data files recorded by each client terminal 6;
Is a first means which is provided in the server terminal 9 and accumulates the state of storing the conversation of the subscriber telephone set 22; 16 is a second means which also collects and accumulates the contents accumulated in the first means 15; Reference numeral 17 denotes third means for storing the reproduction status of an unspecified telephone, and reference numeral 18 denotes fourth means for collecting and totaling the contents stored in the third means 17. 19
Is a line corresponding unit for connecting a telephone line to the server terminal 9,
Reference numeral 20 denotes a LAN for connecting each of the client terminals 6 and the server terminal 9, reference numeral 21 denotes a telephone network for connecting a subscriber or a reproduction requester to a reception center, reference numeral 22 denotes a subscriber telephone, reference numeral 23 denotes a mobile terminal, and reference numeral 24 denotes a radio base station. Bureau.

The microphone 2, the line transformer 4, the touch display 3, the client terminal 6, and the LAN corresponding unit 7 are provided as one unit, and one unit is prepared for each receiver. In this way, one unit is installed for the number of receptionists (see FIG. 1).
The server terminal 9 and the LAN corresponding unit 7, the voice information storage memory 14, and the line corresponding unit 19 are provided as one server component at the reception center, and the server 1 is installed at the reception center. , The overall configuration of the failure notification device. The transfer device is configured by the microphone 2, the line transformer 4, the touch display 3, and the like. The LAN 20 is a communication unit that adds the telephone number of the subscriber telephone set 22 to the temporarily stored digital data of the client terminal 6 and selectively transmits the digital data to the server terminal 9. The telephone network 21 is connected to an unspecified telephone and the server terminal 9.
Is connected by a telephone line. In addition, line corresponding unit 1
The server terminal 9 including the server 9 serves as a reproducing unit for analogly reproducing the conversation in the audio file to an arbitrary telephone. And
Each unit in FIG. 1 can be expressed as each unit (including a unit that can be realized by software).

<Operation Procedure During Recording> Next, the operation procedure during recording in the embodiment of FIG. 1 will be described with reference to FIGS. In addition, (1)-(11) of FIG. 2 shows each step, and * shows the description of each point.

Normally, it is in the state of waiting for an incoming call (1), and the data input device (for example, the touch display 3) is in the display state of the screen 31 in FIG. When there is an incoming call (2), the state shifts to a response state (3), and the receptionist starts talking with the other party. At this time, the receptionist determines whether to perform recording or not (4), and gives an instruction to start recording by pressing the recording start portion on the screen 31 of the touch display 3 when recording.

During a call (during recording), the state shifts to the state of step (5), and the touch display 3 changes to a screen 32 in FIG. Unnecessary noise due to the potential difference between the devices is removed by the line transformer 4 from the contents of the call, that is, analog voice data collected from the microphone 2. Line transformer 4
The analog voice data from which the noise has been removed is temporarily stored as a digital voice data file by the line corresponding unit 5 mounted on the client terminal 6.

If it is necessary to stop recording during a call, the process proceeds to the next process by pressing a stop point on the screen 32 of the touch display 3, ie, "stop recording" (6).

Further, the talk time is a designated time (for example, 20 minutes).
In the case where the value is equal to or more than (minutes), the process similarly proceeds to the next process (7).

If the recording is stopped (6), or if the recording lasts for more than 20 minutes (7), the receptionist performs a process of inputting the other party's telephone number for the recorded digital voice data file. Perform (8). The screen display of the touch display 3 shifts to the screen 33, and a 7-digit telephone number is input.

If the recorded audio file is not required to be stored, by pressing "Discard" on the screen 33 of the touch display 3 without inputting the telephone number, the temporarily stored voice file is erased. (9).

In the case of saving, after the operation of inputting the telephone number (8), by pressing "save" on the screen 33 of the touch display 3 (10), the voice file is converted to the LAN corresponding section using the telephone number as the file name. A process for communicating with the server terminal 9 via the LAN 7 and the LAN 20 is performed (11), and the screen display of the touch display 3 shifts to the screen 34.

If the input operation of the telephone number in step (8) is incorrect (for example, when the number of input digits is other than 7), the screen display of the touch display 3 shifts to the screen 35, and the input is performed. At the same time as notifying the acceptor to perform again, the screen display shifts to screen 33 and the input is performed again.

The server terminal 9 that stores the audio data file stores the transmitted audio data file in the audio information storage memory 14 and prepares for a reproduction request from a reproduction requester. In addition, as log information of the client terminal 6 instructing the recording, the telephone number as a voice data file name, the recording execution status such as the time when the recording was performed, etc. are stored in the voice information storage memory 14 as a text file in the data structure of FIG. I do.

The recording log information shown in FIG. 7 will be described.
The year / month 51 is information on the year and month when the recording was performed, the start time 52 is the time when the receiver started recording, and the elapsed time 53 is the time when the recording was performed. The terminal number 54 is the terminal number of the client who has requested the storage of the recorded audio file, and the telephone number 55 is the telephone number of the other party (subscriber) assigned to the audio file.

Next, the reception center registers the contents of the reception from the customer in a database for storing the customer information. At this time, the registration is performed by adding a sign indicating that a voice file is recorded in the present system. When reading out the customer information, if there is a symbol in which an audio file is recorded in the present system when reading out the customer information, the reproduction requester performs reproduction based on the telephone number.

<Operation Procedure During Reproduction> Next, the operation procedure during reproduction will be described with reference to FIGS. 3, 4 and 6. Note that (21) to (40) in FIGS. 3 and 4 indicate each step. When there is no reproduction request, the terminal is in a state of waiting for an incoming call in FIG.
1) The screen of the server terminal 9 is as shown in FIG. Ver 1.10 indicates the version number of the software to be used, 41A is a screen displaying processing information of the server terminal 9, 41B is a screen displaying time, 42 to
50 is each column of a display. The status display for each line displays a mark in the incoming call waiting column 42. In FIG. 6, two black circles indicate the state of two lines.

The playback requester uses a device such as a portable telephone or a public telephone to connect via the telephone network 21 to the line corresponding unit 19 of the server terminal 9 in which the audio data is recorded. Call the telephone number you have (the same applies to the mobile terminal 23).

When the line responding unit 19 responds (22), the server terminal 9 performs a process of transmitting a message of guidance "This is a failure notification system" to the playback requester (23), and further transmits a message "PIN. The message "Please dial" is sent (24), the screen display of the server terminal 9 is changed to the column 43, and the input of a password (for example, composed of four digits) is awaited.

When the playback requester inputs the determined password of four digits, the server terminal 9 performs a receiving process (25),
The screen display is changed to the column 44. When all four digits have been entered, a password confirmation process is performed (26).

If the content of the input password is incorrect (when the content is stored as system data in the server terminal 9 and does not match the content), the process returns to the step (24) of the password input guidance transmission processing.

If the password is correct, the second audio data protection method, that is, the identification of the business office code and the person in charge code (for example, two digits) is performed. The server terminal 9 performs a process of transmitting a message of guidance “Please dial the office code and the person in charge” (27), and changes the screen display of the server terminal 9 to the column 45.

The playback requester shifts to a process of dialing a total of 4 digits of the business office code to which the playback requester belongs and the 2-digit personal code (28), and changes the screen display of the server terminal 9 to the column 4.
Change to 6.

The server terminal 9 performs a process of identifying whether or not the business code and the personal code of the input reproduction requester are registered numbers (29).

If the contents of the office code and the personal code are incorrect, the process returns to the step (27) of sending guidance to input again.

When the office code and the personal code are the contents registered in the server terminal 9, the recorded telephone number, which is the third voice data protection method, is confirmed. From the server terminal 9, perform the message sending process of the guidance "Please dial the phone number you want to hear."
At the same time, the screen display of the server terminal 9 is changed to the column 47.

When the requester inputs the telephone number of the subscriber as an identifier of the audio file to be reproduced,
The server terminal 9 shifts to the reception process (31), and changes the screen display to the column 48.

The server terminal 9 determines whether or not the inputted telephone number of the subscriber is a telephone number serving as an identifier of the stored voice file (32).

If the telephone number is incorrect, the process returns to the process of sending guidance to input again (33).

When the input telephone numbers match, for example, after performing a message for reproduction guidance "reproduce ABC DEFG telephone number" (34),
A process of reproducing the audio data stored in the audio information storage memory 14 is performed (35), and the screen display of the server terminal 9 is changed to a column 49. Further, as the reproduction information, the reproduction execution telephone number and the reproduction time are displayed in the columns 41A and 41B on the screen of the server terminal 9. Further, the reproduction information having the structure shown in FIG. 8 is stored in the audio information storage memory 14 of the server terminal 9 as the reproduction log information.

The following describes the reproduction log information shown in FIG.
The year / month 61 is information on the year and month when the reproduction was performed. The start time 62 is the time when the reproduction requester started the reproduction and the elapsed time 6.
Reference numeral 3 denotes a time when the reproduction is performed. The business establishment code 64 is a business establishment code input by the reproduction requester, and the personal number 65 is a reproduction requester-specific code input by the reproduction requester.
The telephone number 66 is the telephone number at which the reproduction was performed, and
Reference numeral 7 denotes a symbol indicating an instruction code "1" or an erasure instruction "0" when the reproduction is performed again after the reproduction.

When the voice data reproduction is completed, the operation guidance "Dial 1 if you want to continue listening and 0 if you want to delete it. If not necessary, hang up the handset to confirm the next processing. A message "Please send" is sent (36), and the screen display of the server terminal 9 is changed to the column 50.

When the playback requester hears the content again,
By dialing "1" (37), the server terminal 9 proceeds to step (35) and reproduces the recorded content again.

When the reproduction requester dials "0" for erasing (38), the server terminal 9 proceeds to step (39) and deletes the reproduced audio data file.

When other processing is performed, the server terminal 9 performs a disconnection processing on the line corresponding unit 19 (4).
0), the process returns to step (21) in FIG. 3, and the screen display of the server terminal 9 is changed to the column 42.

A method of extracting log information of recording and reproduction from the audio information storage memory 14 will be described with reference to FIG. On the screen 31 of the reception state of the touch display 3, “1.
By pressing the "10" part, the screen shifts to the log retrieval screen 70.

When "END" is pressed on the screen 70 of the touch display 3, the operation of the client terminal 6 is stopped, and the screen shifts to the screen 71 of the touch display 3.

When "BACK" is pressed on the screen 70 of the touch display 3, the screen 31 of the touch display 3 is pressed.
And transition to the standby state.

When "LOG" is pressed on the screen 70 of the touch display 3, the screen shifts to the screen 72 of the touch display 3, and the contents of the log information stored in the voice information storage memory 14 are displayed.

When the collection of log information is stopped, the screen shifts to the screen 70 of the touch display 3 by pressing "BK" on the screen 72. When collecting the log information, select the log information to be collected from the log information displayed on the screen 72 to display the screen 7
3 and press “CP” to change the FD (Floppy
Disc), and outputs the log information to the screen 70 of the touch display 3.

When an error occurs during the screen output to the FD, the screen shifts to the screen 74 of the touch display 3.

FIG. 10 shows an example of outputting log information. L
There are two types of OG information, the recording side (a) and the reproduction side (b), but both are text files, so they are totaled after printing, and are also totaled using commercially available spreadsheet software or database software. It is possible to

Although the above embodiment has been described with reference to the case of a failure reporting device, the present invention is not limited to this.
Accordingly, the “failure notification system” in FIGS. 5, 6, 9 and the like is generally expressed as a “voice support system”.

[0065]

According to the present invention, there are provided a plurality of subscriber telephones, a plurality of incoming telephones connected to the subscriber telephones and having a telephone number for receiving a specific service, and each of the subscriber telephones received by the incoming telephones. A transfer device for transferring a conversation, a client terminal for converting the conversation of the subscriber telephone into digital data and temporarily storing the digital data, and selectively adding the telephone number of the subscriber telephone to the temporarily stored digital data of the client terminal. Communication means for transmitting to the server terminal,
The server terminal includes means for storing the temporarily stored data of the client terminal and the telephone number of the subscriber's telephone as a voice file, and is connected to the server terminal via a wireless base station or a telephone network to store the voice data of the server terminal. A mobile terminal that freely extracts and receives a subscriber telephone number, a connection device that connects an unspecified telephone and the server terminal via a telephone line, and a security signal input from the unspecified telephone is identified by the server terminal. Since the identification means and the reproduction means for reproducing the conversation in the audio file to the arbitrary telephone when the security signal is matched are provided, subtle nuances which are difficult to grasp by texts or symbols described by the receptionist are provided. In addition, it is possible to accurately record sounds that are difficult to express, and even if they are far from the reception center, their contents can be recorded immediately. It is possible to confirm, the difference of recognition between playback requester with the receptionist and playback requester of work time reduction and the receptionist does not occur. Then, even if the user does not have a playback device, the content can be immediately played back at the time of contact, and an appropriate response can be made.

Further, since the transfer device is composed of a telephone pin jack or microphone for collecting voice, a line transformer for removing noise, and a data input device for inputting start and stop of recording, data can be protected from noise. Can be.

Further, since a temporary storage operation is stopped when the count value becomes equal to or more than the set value, the storage data can be restricted to an appropriate length.

Further, since the server terminal is provided with the display means, the reproduction status of the audio file can always be grasped.

Further, since the erasing means for erasing the voice file stored in the server terminal is provided, unnecessary voice files can be remotely deleted.

Further, since the first to fourth means are provided, it is possible to know the total of the state of storing the conversation and the total of the reproduction of the unspecified telephone.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of an embodiment of a notification device according to the present invention.

FIG. 2 is a flowchart for explaining operation processing during recording in FIG. 1;

FIG. 3 is a flowchart for explaining operation processing during reproduction in FIG. 1;

FIG. 4 is a flowchart for explaining operation processing during reproduction in FIG. 1;

FIG. 5 is a diagram showing an example of an input screen of the touch display in FIG. 1;

FIG. 6 is a diagram showing an example of a status display screen of the server terminal in FIG. 1;

FIG. 7 is a diagram illustrating an example of a file structure of a recording log file according to the present invention.

FIG. 8 is a diagram showing an example of a file structure of a reproduction log file according to the present invention.

FIG. 9 is a diagram illustrating an example of an implementation status information output operation process according to the present invention.

FIG. 10 is a diagram showing an output example of implementation status information according to the present invention.

[Explanation of symbols]

 Reference Signs List 1 incoming telephone 2 microphone / pin jack 3 touch display 4 line transformer 5 line correspondence unit 6 client terminal 7 LAN correspondence unit 8 counting means 9 server terminal 10 identification unit 11 reproduction unit 12 display unit 13 deletion unit 14 voice storage memory 15 first Means 16 Second Means 17 Third Means 18 Fourth Means 19 Line Corresponding Unit 20 LAN 21 Telephone Network 23 Mobile Terminal 24 Radio Base Station

Claims (6)

[Claims] 1. A plurality of subscriber telephones, a plurality of incoming telephones connected to the subscriber telephones and having a telephone number for receiving a specific service, and conversations of the respective subscriber telephones received by the incoming telephones are transferred. A transfer device, a client terminal that converts the conversation of the subscriber telephone into digital data and temporarily stores the data, and selectively adds the telephone number of the subscriber telephone to the temporarily stored digital data of the client terminal and selectively transmits the digital data to the server terminal. Communication means for transmitting, the server terminal comprises means for storing temporary storage data of the client terminal and the telephone number of the subscriber telephone as a voice file, and is connected to the server terminal by a wireless base station or a telephone network. The mobile terminal that freely extracts and receives the subscriber telephone number from the audio file of the server terminal, an unspecified telephone, and the server terminal are connected. A connection device connected by a talk line, identification means for identifying a security signal input from the unspecified telephone by the server terminal, and, when the security signals match, the conversation in the voice file is analog-transmitted to the arbitrary telephone. A notification device comprising a reproducing unit for reproducing. 2. The notification device according to claim 1, wherein the transfer device is a telephone pin jack or microphone for collecting voice, a line transformer for noise removal, and a data input for inputting start and stop of recording. A notification device comprising a device. 3. The notification device according to claim 1, wherein said client terminal is provided with a counting means for calculating a time from the start to the end of the temporarily stored data, and the value of said counting means is a set value. A notification device having a function of stopping a temporary storage operation when the number of messages exceeds the limit. 4. The notification device according to claim 1, wherein said server terminal is provided with an audio file reproduction status display means. 5. The notifying apparatus according to claim 1, further comprising an erasing means for erasing a voice file stored in the server terminal in response to a signal from the unspecified telephone. Characteristic reporting device. 6. The notification device according to claim 1, wherein the server terminal stores a state of storing the conversation of the subscriber telephone, and the first unit stores the conversation execution status. A second means for collecting and accumulating the accumulated contents, a third means for accumulating the reproduction status of the unspecified telephone, and a fourth means for accumulating and accumulating the contents accumulated in the third means. A notification device.