JPH11353567A - Fault report generation support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a fault report generation support system which reduce the manpowers for report generation at the time of the occurrence of a fault and performs accurate statistical processing. SOLUTION: A personal computer 20 for work consists of a fault state storage part 24 where hierarchically classified fault states and state codes corresponding to them are stored, a faulty parts storage part 25 where parts 111 and 112 of an elevator and parts codes 113 corresponding to them are stored, a control part 27 which controls the processing of fault report generation, an input part 28, and a display part 29, and an item of fault information displayed on the display part 29 is selected to generate a fault report, and each code for input to the computer is bound to this item of fault information to perform automatic coding.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a failure report creation support system, and more particularly to a failure report creation support system for reporting a response to a failure that has occurred in an elevator or an escalator installed in a building. About.

[0002]

2. Description of the Related Art Generally, maintenance of elevators and escalators installed in a building requires specialized knowledge and skills, so that a maintenance management company performs maintenance work entrusted by a building owner. Like that. The maintenance management company entrusted with this maintenance will periodically inspect the elevator to operate safely and comfortably, and if a failure occurs in the elevator, immediately dispatch a maintenance worker to restore the failure,
The cause of the failure and the details of the measures are reported to the building owner.

[0003] However, if the elevator stops for a long time due to a failure or the failure frequently occurs, the maintenance management company is asked by the owner of the building about the quality of the maintenance work, and in some cases, the contract is terminated. . Therefore, we constantly monitor the status of failure occurrence so that the failure does not recur or the same failure occurs in other elevators, and for this monitoring, create and store a report describing the location and cause of the failure. Along with
The contents are input to a computer and analyzed by statistical methods.

[0004]

However, the input of fault information to a computer in the conventional method of generating a fault report is generally performed by coding the fault location and the cause. Since it is necessary to select the appropriate code from a large number of codes listed in the code table and enter the selected code from the computer keyboard, it takes a considerable amount of time from creating a report to inputting fault information to the computer It took effort.
In addition, since it is up to human judgment to select the code of the failure site or cause from the contents of the report, there are individual differences in the code selection criteria for each input person, and the selected code is input to the computer. There is a possibility that an erroneous input may occur at the time of execution, and accurate statistical processing cannot be performed.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a failure report creation support system that can reduce the labor required to create a report when a failure occurs and can perform accurate statistical processing.

[0006]

SUMMARY OF THE INVENTION In order to achieve the above object, the present invention provides a failure report creation support system for creating a failure report for reporting a response to a failure that has occurred in an elevator installed in a building. A failure information item storage means for storing information items and codes corresponding thereto; a format storage unit for storing a format of the failure report including the failure information items; a display unit for displaying the format; A failure information storage unit that stores the corresponding code of the failure information item storage unit when the failure information item on the display unit is selected; and a transmission unit that transmits the storage information of the failure information storage unit. It is characterized by having.

As described above, the failure report creation support system according to the present invention is provided with failure information item storage means for storing failure information items and codes corresponding to the failure information items. The corresponding codes of the means are both stored in the failure information storage unit and the information stored in the failure information storage unit is transmitted, so that the code is automatically determined by sequentially selecting the failure information items. This makes it possible to create labor-saving reports without any individual differences in code selection, and it is not necessary to input the fault information into the computer again, so erroneous input when inputting into the computer Can be avoided, and the statistical analysis of the failure can be performed with high accuracy.

[0008]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing a failure report creation support system according to an embodiment of the present invention. In a work personal computer 20 connected to the host computer 10, a customer information storage unit 22 that reads and stores customer information centrally managed by the host computer 10 via a transmission unit 21, and stores a failure report format. A failure storage unit 24 storing a hierarchically classified failure state and a text example corresponding to a failure state used when creating a failure report, and a failure part storage unit 25 storing elevator components. A failure information storage unit 26 that stores the created failure report and the failure information to be transmitted to the host computer 10 via the transmission unit 21, a control unit 27 that controls the process of creating the failure report, an input unit 28, The display unit 29 is configured. Here, the customer information storage unit 22 stores in advance a data group such as a model and specifications of the elevator together with the identification number and the customer name of the customer who owns the elevator to be managed.

FIG. 2 is a plan view of information data showing specific examples of items of information stored in the failure state storage section 24 in the failure report creation support system shown in FIG. The failure state storage unit 24 includes a model 100 that stores the model information of the elevator, a state A101 that largely classifies the failure state, and a state B10 that classifies the failure state in detail, as shown in FIG.
2, a status code 103 storing failure data to be registered in the host computer, and a sentence example 104 storing a rewritable sentence example corresponding to the failure state. In this sentence example 104, a sentence corresponding to a frequently occurring failure state can be added or an unused one can be deleted, so that the sentence example can be more easily selected according to the frequency.

FIG. 3 is a plan view of information data showing specific items of information stored in the failed part storage unit 25 in the failure report creation support system shown in FIG. The failed part storage unit 25 includes a model 110 that stores model information of the elevator as shown in FIG.
111, a state B112 in which parts are classified in detail, and a part code 113 for storing part data to be registered in the host computer.

FIG. 4 is a plan view of information data showing specific items of information stored in the failure information storage section 26 in the failure report creation support system shown in FIG. The failure information storage unit 26 stores the customer identification number 120 and the customer name 1
21, a failure occurrence date 122, a failure status 123, a status code 124, a component name 125, and a component code 126
, A failure cause 127, and a cause code 128. No. The first row contains failure information 13 actually stored.
An example of 0 is entered. Among the information stored in the failure information storage unit 26, a customer identification number 120, a failure occurrence date 122, a status code 124, a component code 126
The respective information of the cause code 128 is transmitted to the host computer 10 and used for statistical analysis.

FIGS. 5 and 6 show specific examples of the format of the failure report. The failure report 131 shown in FIG.
Indicates only the format data stored in the format storage unit 23 shown in FIG. Also, the failure report 13 shown in FIG.
2 displays the failure information 130 shown in FIG. 4 on the failure report 131 shown in FIG.

FIG. 7 is a flowchart showing a schematic procedure for creating a failure report using the above-described failure report creation support system. First, in step S1, the report creator inputs the customer identification number of the customer who owns the failed elevator, and the control unit 27 converts the entered customer identification number into the customer identification number of the failure information mechanism unit 26 shown in FIG. It is stored in the number 120. In step S2, the control unit 27 reads the customer name from the customer information storage unit 22 and stores it in the customer name 121 of the failure information storage unit 26 shown in FIG. The model is read out, and a list of statuses A101 belonging to the same model stored in the model 100 shown in FIG.

Next, in step S4, the creator of the report selects one of the states A101 displayed on the display unit 29 that matches the failure state, for example, "stop at level" in FIG. Then, in step S5, the control unit 27 causes the display unit 29 to display a list of the state B102 belonging to the selected state A101. From the state A102 displayed on the display unit 29, the report creator selects a state that matches the failure state in step S6, for example, "Do not open the door" in FIG.

When the failure state is determined in this way, in step S7, the control unit 27 sends the information to the failure information storage unit 2 shown in FIG.
6 as well as a failure code corresponding to the status code 124, and a text example 104 of the failure status storage unit 24 shown in FIG.
Is displayed on the display unit 29. In subsequent step S8, when the report creator selects an appropriate sentence from the displayed sentences, the control unit 27 stores the selected failure state in the failure state 123 of the failure information storage unit 26 shown in FIG. . When this sentence example is selected, the failure state storage unit 2
The sentence example stored in advance in the sentence example 104 of No. 4 is changed,
The newly created sentence example can be added to the sentence example 104.

In the same manner as in the above case, the faulty part is determined by sequentially selecting the part A111 and the part B112 stored in the faulty part storage unit 25 shown in FIG. Is stored in the failure information storage unit 26 shown in FIG. Further, although detailed illustration is omitted, if the failure cause 127 and the corresponding cause code 128 are stored in the failed component storage unit 25 corresponding to each component of the component B 112, the failure component 127 can be selected in the same manner as described above. However, the failure cause 127 and the corresponding cause code 128 in the failure information storage unit 26 shown in FIG. 4 can be determined and stored. Thereafter, the failure information stored in the failure information storage unit 26 is as shown in FIG.
Is output as the failure report 132 shown in FIG. 1 and transmitted to the host computer 10 via the transmission unit 21.

As described above, the failure report creation support system includes a failure state storage unit 2 storing failure states 101 and 102 classified hierarchically and a state code 103 corresponding thereto.
4, a failure part storage unit 25 storing parts 111 and 112 of the elevator and a corresponding part code 113, a control unit 27 for controlling the process of creating a failure report, and an input unit 28
A work report 20 can be created by configuring the work personal computer 20 with the display unit 29 and selecting the item of the failure information displayed on the display unit 29 of the work personal computer 20. By linking each code to be input to the computer and automatically selecting the item of failure information, the coding can be performed automatically, so that there is no individual difference in code selection and labor saving The report which aimed at can be done. Moreover, by providing the failure information storage unit 26 for storing the created failure report and the failure information to be transmitted to the host computer 10 via the transmission unit 21, there is no display for inputting the failure information to the computer again. An erroneous input at the time of inputting to a computer can be avoided, and a statistical analysis of a failure can be performed with high accuracy.

In the above-described embodiment, the failure status, the failed device, and the cause of the failure are displayed as the failure report 131 shown in FIG. 5, but the items of the failure information are appropriately changed. A failure information item storage means for storing failure information items and codes corresponding thereto, a format storage unit for storing a report format including the failure information items, and a display for displaying this format Unit, a failure information storage unit that stores a corresponding code of the failure information item storage unit when an item on the display unit is selected, and a transmission unit that transmits information stored in the failure information storage unit. Just do it.

[0019]

As described above, the failure report creation support system according to the present invention is provided with failure information item storage means for storing failure information items and codes corresponding to the failure information items. Corresponding codes of the information item storage means are both stored in the failure information storage unit, and the stored information of the failure information storage unit is transmitted. By automatically selecting the failure information items sequentially, the code is automatically stored. Decisions can be made, there is no individual difference in code selection, labor-saving reports can be created, and there is no need to input the failure information into the computer again. Erroneous input can be avoided, and the failure statistical analysis can be performed with high accuracy.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a failure report creation support system according to an embodiment of the present invention.

FIG. 2 is a plan view of information data exemplifying information stored in a failure information storage unit in the failure report creation support system shown in FIG.

FIG. 3 is a plan view of information data exemplifying information stored in a failed component storage unit in the failure report creation support system shown in FIG. 1;

FIG. 4 is a plan view of information data exemplifying information stored in a failure information storage unit in the failure report creation support system shown in FIG.

FIG. 5 is a plan view of a failure report by the failure report creation support system shown in FIG. 1;

FIG. 6 is a plan view showing a state after the failure report shown in FIG. 5 is created.

FIG. 7 is a flowchart illustrating an operation of the failure report creation support system illustrated in FIG. 1;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Host computer 21 Transmission part 22 Customer information storage part 23 Format storage part 24 Failure state storage part 25 Failure part storage part 26 Failure information storage part 103,124 Status code 113,126 Part code 128 Cause code

Claims (3)

[Claims] 1. A failure report creation support system for creating a failure report for reporting a response to a failure that has occurred in an elevator installed in a building, a failure information item storing failure information items and a code corresponding thereto. Storage means, a format storage unit for storing a format of the failure report including the item of the failure information, a display unit for displaying the format, and the failure when the item of the failure information on the display unit is selected. A failure report creation support system, comprising: a failure information storage unit for storing both the codes corresponding to the information item storage means; and a transmission unit for transmitting storage information of the failure information storage unit. 2. The fault information storage device according to claim 1, wherein the fault information item storage means stores a fault status classified hierarchically and a status code corresponding thereto.
A failure report creation support system comprising a component of the elevator, a component code corresponding to the component, a failure cause, and a failure component storage unit that stores a cause code corresponding thereto. 3. The fault information item storage means according to claim 1, wherein said fault information item storage means has a fault status storage unit for storing fault statuses classified hierarchically and corresponding status codes and sentence examples. Trouble report creation support system.