JPH11167662A - Cash paying method and automatic teller machine - Google Patents

Abstract

PROBLEM TO BE SOLVED: To update sum data in a machine and sum data in a host device on the spot when cash is extracted from the machine. SOLUTION: When cash is extracted from the machine, a payment utility is started (S41), extracted sum is inputted (S42), sum data (S43) in the machine and sum data in a host computer are updated (S44) based on the inputted sum, a receipt on which the inputted sum is printed is issued (S45) and the inputted sum is printed on a journal.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a cash manual payment method and an automatic transaction device, and more particularly, to a method for extracting money data inside a device and money data of a higher-order device when cash is extracted from the device. The present invention relates to a renewable cash payment method and an automatic transaction device.

[0002]

2. Description of the Related Art In an automatic transaction apparatus, if a failure such as a bill jam occurs after reading data unique to a customer (for example, an account number, a password, a payment amount, etc.), payment cannot be performed in a normal manner. In some cases, a staff member extracts cash stored in the device and pays it to the customer.

[0003] Conventionally, when cash is extracted from the apparatus, a clerk operates a counter terminal of an office (for example, FB or GP).
By operating T), the customer-specific data and the extracted amount are notified to the host device. Then, the host device updates the amount data for the customer based on the customer-specific data and the extracted amount.

[0004]

As described above, conventionally,
When cash is extracted from the device, a clerk sends customer-specific data and the extracted amount from the counter terminal of the branch to the higher-level device, and updates the amount data held by the higher-level device. I have. However, although the amount data held by the higher-level device is updated, the data held by the automatic transaction device itself is not updated, resulting in a shortfall corresponding to the amount extracted from the device at the time of scrutiny. . If a shortage occurs, it takes a lot of time and effort to find the cause of the disagreement.

[0005] In addition, since the counter terminal must be used to transmit data to the host device, there is a problem that other operations cannot be performed at the counter terminal during the operation. In addition, since another transaction is being performed at the counter terminal, if transmission of data to the higher-level device is postponed, there is a problem that data transmission is forgotten.

[0006]

In order to solve the above problems, the present invention provides a method in which, when a failure occurs after reading customer-specific data, a clerk withdraws cash stored in the device and gives the customer a request. In the cash payment method, when the amount extracted from the device is entered,
A cash payment method characterized by updating the amount data of the automatic transaction device itself based on the amount and updating the amount data of the upper device based on the amount in communication with the upper device.

In the above cash manual payment method, when the amount of money extracted from the device is input, the amount data of the host device is updated based on the amount and the amount data of the automatic transaction device itself is updated. When there is no shortage. Since data is transmitted from the automated teller machine itself when transmitting data to the host device, there is no need to use a counter terminal, and the counter terminal can be used for other transactions. Further, since it is not necessary to postpone sending data to the host device, it is possible to prevent forgetting to send data, thereby improving reliability.

Further, in order to solve the above-mentioned problem, according to the present invention, when a failure occurs after reading customer-specific data, a clerk can withdraw cash stored in the apparatus and pay the customer manually. An input device for inputting the amount extracted from the device; an in-device data updating unit for updating the amount data of the automatic transaction device itself based on the amount; And an upper device data updating means for updating the amount data of the upper device based on the amount.

In the automatic transaction apparatus, the cash manual payment method can be efficiently executed.

[0010]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, the present invention will be described in more detail with reference to the embodiments shown in the drawings. Note that the present invention is not limited by this. FIG. 1 is a block diagram of an automatic transaction apparatus according to one embodiment of the present invention. The automatic transaction apparatus 100 includes a customer operation unit 5 for guiding a customer to an operation and receiving instructions and inputs from the customer.
A staff operation unit 10 for providing guidance to the staff (bank staff) for operations and receiving instructions and inputs from the staff, and reading / writing magnetic stripes on cash cards and transfer cards.
A card processing unit 20 for writing, a banknote processing unit 30 for storing and receiving banknotes as well as a banknote processing unit for storing and receiving banknotes, and a coin processing unit for storing and storing the banknotes 40, a journal processing unit 50 that records a journal, a passbook processing unit 60 that records a passbook, a receipt processing unit 70 that issues a receipt that prints the details of a transaction, and that cash is extracted from the device. Payment processing unit 75 that performs a manual payment process when
And a central processing unit 80 connected to a host computer 110 as a host device by a connection unit 95, and a storage unit 90 for storing data.

FIG. 2 is an external perspective view of the automatic transaction apparatus 100. 1 is a housing, 2 is a transaction business display, 3 is a card insertion and exit, 4 is a receipt outlet, 5 is a passbook insertion and exit, 6 is a coin deposit and withdrawal port, 7 is a bill deposit and withdrawal port, and 8 is a display /
It is a touch panel. The card insertion / ejection port 3 is connected to the card processing unit 20. The receipt outlet 4 is connected to the receipt processing unit 70. The passbook insertion / ejection port 5 is connected to the passbook processing unit 60. The coin depositing / dispensing port 6 is connected to the coin processing unit 40. The bill receiving / dispensing port 7 is connected to the bill processing unit 30.

The storage unit 90 stores money data stored in the banknote processing unit 30 and the coin processing unit 40, a customer account number read from a magnetic stripe of a passbook, a cash card, or a transfer card, the display / touch panel 8 and the like. The data such as the amount of money input from is stored. In addition, when the transaction is completed and the transaction is completed, the amount data is updated.

In the automatic transaction apparatus 100, if a trouble such as a bill jam occurs after reading the data unique to the customer, payment cannot be made in a normal manner. Sampling and hand-paying to customers. FIG. 3 is a flowchart of the manual payment process in the automatic transaction apparatus 100. In step S1, the attendant determines whether a failure has occurred and payment cannot be made in a normal manner. If payment cannot be made in a normal manner, the process proceeds to step S2. If the payment can be made in the normal way, the operation ends.

In step S2, a door provided on the back side of the automatic transaction apparatus 100 is opened. When the door is opened, the banknotes stored in the banknote processing unit 30 or the coins stored in the coin processing unit 40 can be accessed. In step S <b> 3, the attendant withdraws the cash to be paid to the customer from the bill processing unit 30 or the coin processing unit 40.

In step S4, the hand payment processing unit 75
Execute the manual payment utility (see FIG. 5). In addition,
For example, the "manual payment utility"
A switch is provided, and a manual payment utility can be executed by pressing the switch. When the manual payment utility is executed, the attendant operation unit 10 displays a manual payment utility activation screen as shown in FIG.

In step S5, the door on the back side of the automatic transaction apparatus 100 is closed. In step S6, the cash is returned to the customer. FIG. 5 is a flowchart of the operation performed by the manual payment utility. Step S4
In step 1, a manual payment utility is started. To start the manual payment utility, "start" is selected on the manual payment utility startup screen in FIG. Selecting "Exit" on this screen ends the manual payment utility.

In step S42, a clerk inputs the amount of the extracted cash. When "start" is selected on the manual payment utility startup screen in FIG. 4, the attendant operation unit 10 displays an amount input screen as shown in FIG. A clerk operates a button on this screen to input the amount. In step S43, the amount data stored in the storage unit 90 of the automatic transaction apparatus 100 is updated based on the input amount. This allows for a closer inspection
The cash stored in the banknote processing unit 30 and the coin processing unit 40 matches the amount data of the storage unit 90.

In step S44, communication is performed with the host computer 110 based on the input amount, and the amount data of the host computer 110 is updated. This allows
This means that the amount entered from the customer's account has been debited. In step S45, the receipt processing unit 70
Issues a receipt printed with the input amount to the customer from the receipt outlet 4.

In step S46, the journal processing section 50 prints the input amount on a journal. In the automatic transaction apparatus 100, when the amount extracted from the apparatus is input, the amount data of the host apparatus is updated based on the input amount, and the amount data of the automatic transaction apparatus itself is updated. For this reason, a shortage does not occur at the time of scrutiny, and it becomes unnecessary to investigate the cause of the cash shortage. Further, since data is transmitted from the automatic transaction apparatus itself when transmitting data to the host device, there is no need to use a counter terminal, and the counter terminal can be used for other transactions. Further, since it is not necessary to postpone sending data to the host device, it is possible to prevent forgetting to send data, thereby improving reliability. Further, since the amount of money extracted from the inside of the apparatus is printed on a receipt or a journal, it is possible to keep a record that the amount of money has been extracted.

[0020]

As described above, according to the present invention, when the amount of money extracted from the device is input, the amount data of the host device is updated based on the input amount, and the amount data of the automatic transaction device itself is updated. For this reason, a shortage does not occur at the time of the detailed inspection, so that it is not necessary to investigate the cause of the cash shortage and the reliability is improved.

[Brief description of the drawings]

FIG. 1 is a block diagram of an automatic transaction device according to an embodiment of the present invention.

FIG. 2 is an external perspective view of the automatic transaction apparatus of FIG.

FIG. 3 is a flowchart of a manual payment process in the automatic transaction apparatus of the present invention.

FIG. 4 is a view showing an example of a hand payment utility activation screen.

FIG. 5 is a flowchart of an operation performed by a manual payment utility.

FIG. 6 is a view showing an example of an amount input screen.

[Explanation of symbols]

 REFERENCE SIGNS LIST 100 automatic transaction device 110 host computer 5 customer operation unit 10 clerk operation unit 20 card processing unit 30 bill processing unit 40 coin processing unit 50 journal processing unit 60 passbook processing unit 70 receipt processing unit 75 manual payment processing unit 80 central processing unit 90 storage Part 95 Connection part

Claims (3)

[Claims] When a failure occurs after reading customer-specific data, a cashier withdraws cash stored in the device and pays it to the customer. When the amount is input, the amount data of the automatic transaction device itself is updated based on the amount, and the amount data of the upper device is updated based on the amount by communicating with the upper device. Payment method by hand. 2. An automatic transaction apparatus in which a clerk can withdraw cash stored in an apparatus and pay it to a customer when a failure occurs after reading customer-specific data. Input means for inputting the amount extracted from the data, an in-apparatus data updating means for updating the amount data of the automatic transaction apparatus itself based on the amount, and an amount of the higher-level apparatus based on the amount in communication with the upper-level apparatus. An automatic transaction device comprising a host device data updating means for updating data. 3. The receipt processing device according to claim 2, further comprising: a receipt processing unit for issuing a receipt on which the amount and the amount have been removed are printed; and a journal for printing on the journal that the amount and the amount have been removed. An automatic transaction device comprising: a processing unit.