JPH11161713A - Integrated customer information management system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To attain the mutual valid use of the customer information and use result information of each business office, and to prevent the waste and mismatching due to the overlap of data. SOLUTION: When the registration of customer information and use result information is requested from an information inputting means 11 provided at an input and output device 1 of each business office, an information managing means 21 provided at an integrated managing device 2 operates the integrated management of the customer information and use result information whose registration is requested, and stores it in an information storing means 22. Also, when the retrieval of the customer information and use result information is requested from the information inputting means 11 provided at the input and output device 1, the information managing means 21 provided at the integrated managing device 2 retrieves the customer information and use result information whose retrieval is requested from the information storing means 22, and an information outputting means 12 provided at the input and output device 1 outputs the retrieved customer information and use result information.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] 1. Field of the Invention [0002] The present invention relates to an integrated customer information management system, and more particularly, to an integrated customer information management system that integrally manages customer information and usage record information.

[0002]

2. Description of the Related Art Conventionally, in the management of customer information and usage record information, information management has been performed for each business site. In addition, almost no exchange of data or mutual checks between offices was performed.

[0003] For example, a centralized management system disclosed in Japanese Patent Application Laid-Open No. 8-249393 has a PO management system installed at a reception.
Data is sent from an S (Point Of Sales) terminal device to a terminal device installed in each facility, or PO
It is applied to a computer system in which the S terminal device receives data from the terminal device and performs centralized control by the POS terminal device, and can exchange data and check each other over a wide area between offices. Did not.

[0004]

The first problem is that it takes a lot of trouble to obtain information about customers at other business sites. In addition, it takes a great deal of time to grasp and service customers as a group as a whole. The reason for this is that since information about customers is managed for each business establishment, means such as facsimile, mailing, etc., must be taken in order to obtain information on other business establishments.

[0005] The second problem is that when the same customer exists in a plurality of business establishments, waste, inconsistency, and the like occur due to duplication of information about the customer. The reason is that since information about customers is managed for each business location, it is troublesome to check whether the customer is registered at another business location, so it is often registered without confirmation That's why.

SUMMARY OF THE INVENTION It is an object of the present invention to provide an integrated customer system that can effectively utilize customer information and usage record information at each business office and prevent data waste and inconsistency caused by duplication of customer information and usage record information. An object of the present invention is to provide an information management system.

[0007]

The integrated customer information management system according to the present invention comprises an input / output device, which is a terminal provided at each business office, and an integrated management device, which is a host computer, connected via a line. In the online information processing system, an information input unit provided in the input / output device for requesting registration and search of customer information and usage record information, and a customer provided in the integrated management device and requested to register by the information input unit Information management means for integrated management of information and usage record information, and for searching for search-requested customer information and usage record information, provided in the integrated management device,
An information storage unit for storing customer information and usage record information integrated and managed by the information management unit; and an information output provided on the input / output device and outputting the customer information and usage record information retrieved by the information management unit. Means.

In the integrated customer information management system according to the first aspect of the present invention, the message transmitted from the input / output device to the integrated management device includes basic information, member information, and a card. It is characterized by customer information, service information, usage information, usage result information of card usage information, and search information.

Further, in the integrated customer information management system according to the present invention, the information stored in the information storage means includes basic information,
It is characterized by customer information of member information and card information, and usage result information of service information, usage information and card usage information.

Further, in the integrated customer information management system according to the present invention, in the integrated customer information management system according to the first aspect, the message returned from the integrated management device to the input / output device includes basic information, member information and It is characterized by customer information of card information, service information, usage history information, card usage history information, usage summary information, and usage result information of card usage summary information.

On the other hand, the recording medium of the present invention uses the terminal computer as an information input means for requesting registration and search of customer information and use result information, and an information output means for outputting the searched customer information and use result information. It is characterized by recording a program for functioning.

[0012] Further, the recording medium of the present invention is an information management means for integrally managing a host computer with registration-requested customer information and usage record information, and retrieving the search-requested customer information and usage record information; It is characterized by recording a program for functioning as information storage means for storing customer information and usage record information integrated and managed by the information management means.

Further, the recording medium of the present invention uses the terminal computer as an information input means for requesting registration and retrieval of customer information and usage result information, and an information output means for outputting the searched customer information and usage result information. A program for functioning and a host computer
Information management means for integrally managing the customer information and usage record information requested to be registered from the information input means, and searching for the customer information and usage record information requested for search; and customer information and integrated information managed by the information management means. A program for functioning as information storage means for storing usage record information is recorded.

In the integrated customer information management system of the present invention,
The customer information and usage record information registered from each business office are integrated and managed on an integrated management device consisting of a host computer, and collated and confirmed with the new registration information, so that the same customer at another business office can be identified. Double registration can be prevented. Also, in response to an inquiry from each business site, the integrated management device can provide information on other business sites in a unified manner. In addition, since management of usage results information for each business site and management of usage results information as a whole can be performed on a daily, monthly, and yearly basis, the customer information and usage result information as a whole can be grasped and services provided. Activities can be performed smoothly.

[0015]

Embodiments of the present invention will be described below in detail with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of the integrated customer information management system according to the first embodiment of the present invention. The integrated customer information management system according to the present embodiment
The input / output device 1 of each office for registering and retrieving customer information and usage result information, and the integrated management device 2 for storing and managing the registered customer information and usage result information in an integrated manner constitute main parts. ing.

The input / output device 1 includes information input means 11 for requesting registration and retrieval of customer information and usage record information;
And information output means 12 for outputting the retrieved customer information and usage record information.

The integrated management device 2 integrally manages the customer information and usage record information requested to be registered by the information input unit 11 and searches for the customer information and usage record information requested to be searched. And information storage means 22 for storing customer information and usage record information integrated and managed by the means 21.

FIGS. 2A to 2G are diagrams showing the data structures of messages transmitted from the input / output device 1 to the integrated management device 2, respectively. These messages include basic information for registering basic information of the customer, member information for registering member information of the customer, card information for registering card information of the customer, and service for the customer. Service information, which is a message for registering customer information, usage information, which is a message for registering customer usage information, card usage information, which is a message for registering customer card usage information, and customer information and usage record information. There is search information to search. The basic information, member information and card information are collectively referred to as customer information, and the service information, use information and card use information are collectively referred to as use result information.

Referring to FIG. 2A, basic information includes customer number, name, alias, address 1, telephone number, fax number,
Address 2, phone number, fax number, mobile number, date of birth,
Work name, work address, department, post, registered office,
It consists of the registration date and the person in charge of registration.

Referring to FIG. 2B, the member information includes customer number, establishment, facility, member numbers 1 to n, registered establishment,
It consists of the registration date and the person in charge of registration.

Referring to FIG. 2C, the card information is:
Customer number, card number 1-n, credit company 1-n,
It consists of card types 1 to n, expiration dates 1 to n, registered establishments, registered dates, and registration personnel.

Referring to FIG. 2D, service information includes a customer number, an office, a facility, preferences 1 to n, and a service 1.
To n, a registered establishment, a registration date, and a person in charge of registration.

Referring to FIG. 2E, the usage information includes customer number, business establishment, usage facility, usage date FROM, usage date TO, usage time FROM, usage time TO, usage content,
It consists of a registered establishment, a registration date, and a person in charge of registration.

Referring to FIG. 2F, the card use information includes a customer number, card numbers 1 to n, a use date, a card use place, a card use amount, a registration date, and a person in charge of registration.

Referring to FIG. 2G, the search information includes a search key and a search type. As the search key, a customer number, a member number, a card number, a name, an office, a post, a business office, and the like are specified. Search types include basic information, member information,
Specify card information, service information, or usage information.

FIGS. 3A to 3F show information storage means 22.
FIG. 3 is a diagram showing a data structure of a record stored in the storage device. These records are basic information which is a record of basic information of the customer, member information which is a record of member information of the customer, card information which is a record of card information of the customer, and a record of information of service to the customer. There are service information, usage information that is a record of customer usage information, and card usage information that is a record of customer card usage information.

Referring to FIG. 3A, basic information includes customer number, name, alias, address 1, telephone number, FAX number,
Address 2, phone number, fax number, mobile number, date of birth,
Work name, work address, department, post, registered office,
It consists of the registration date and the person in charge of registration.

Referring to FIG. 3B, the member information includes customer number, establishment, facility, member numbers 1 to n, registered establishment,
It consists of the registration date and the person in charge of registration.

Referring to FIG. 3C, the card information is:
Customer number, card number 1-n, credit company 1-n,
It is composed of card types 1 to n, expiration dates 1 to n, registered establishment, registration date, and a person in charge of registration.

Referring to FIG. 3D, service information includes customer number, establishment, facility, preference 1 to n, service 1
To n, a registered establishment, a registration date, and a person in charge of registration.

Referring to FIG. 3E, the usage information includes customer number, business establishment, usage facility, usage day FROM, usage day TO, usage time FROM, usage time TO, usage content,
It consists of the usage amount, registered office, registration date, and the person in charge of registration.

Referring to FIG. 3 (f), the card use information includes customer number, card numbers 1 to n, use date, card use place, card use amount, registered office, registered date, and person in charge of registration. Consists of

FIGS. 4A to 4H are diagrams showing the data structures of messages returned from the integrated management device 2 to the input / output device 1, respectively. These messages include basic information that is a message of the customer's basic information, member information that is a message of the customer's member information, card information that is a message of the customer's card information,
Service information that is a telegram of service information for the customer, usage history information that is a telegram of customer usage information, card usage history information that is a telegram of customer card usage information,
There is usage summary information that is a message returned when searching for a customer's usage summary, and card usage summary information that is a message returned when searching for a customer's card usage summary information.
The usage summary information and card usage summary information are also
This is usage result information.

Referring to FIG. 4A, basic information includes customer number, name, alias, address 1, telephone number, FAX number,
Address 2, phone number, fax number, mobile number, date of birth,
Work name, work address, department, post, registered office,
It consists of the registration date and the person in charge of registration.

Referring to FIG. 4 (b), the member information includes customer number, establishment, facility, member numbers 1 to n, registered establishment,
It consists of the registration date and the person in charge of registration.

Referring to FIG. 4C, the card information is
Customer number, card number 1-n, credit company 1-n,
It is composed of card types 1 to n, expiration dates 1 to n, registered establishment, registration date, and a person in charge of registration.

Referring to FIG. 4D, service information includes a customer number, an office, a facility, preferences 1 to n, and a service 1.
To n, a registered establishment, a registration date, and a person in charge of registration.

Referring to FIG. 4E, the usage history information includes a customer number, a business establishment, a usage facility, and a usage date FRO.
M, date of use TO, time of use FROM, time of use TO, content of use, amount of use, registered office, date of registration, and person in charge of registration.

Referring to FIG. 4F, the card use history information includes a customer number, card numbers 1 to n, a use date, a card use place, a card use amount, a registration date, and a person in charge of registration.

Referring to FIG. 4G, the usage summary information includes a customer number, a business establishment, a usage facility, the number of times of use, a usage amount, and a usage point.

Referring to FIG. 4H, the card usage summary information includes a customer number, card numbers 1 to n, the number of times of use, a usage amount, and a usage point.

Referring to FIGS. 5 to 8, the processing of the information management means 21 includes a registration message determination step S101, a basic information determination step S102, a basic information search step S103, a duplication determination step S104, and a basic information registration step. Step S105 and normal end notification step S106
, Duplicate registration notification step S107, basic information search step S108, and applicable person presence / absence determination step S109.
No corresponding person notification step S110, member information determination step S111, and member information search step S112
, Overlap determination step S113, member information registration step S114, normal end notification step S115, overlap registration notification step S116, card information determination step S117, card information search step S118, overlap determination step S119, card Information registration step S1
20, a normal end notification step S121, a duplicate registration notification step S122, and a used card information determination step S
123, card information search step S124, pertinent card information presence / absence determination step S125, pertinent card absence notification step S126, card usage information search step S127, duplication determination step S128, card usage information registration step S129, normal End notification step S
130, a duplicate registration notification step S131, a member information search step S132, a corresponding member information presence / absence determination step S133, and a corresponding member information absence notification step S134.
, Service information determination step S135, service information search step S136, and duplication determination step S137.
, Service information registration step S138, normal end notification step S139, and duplicate registration notification step S140.
, Use information search step S141, overlap determination step S142, use information registration step S143, normal end notification step S144, and overlap registration notification step S
145, basic information search step S146, applicable person existence determining step S147, and applicable person absence notification step S
148, basic information search determination step S149, basic information return step S150, member information, service information or use information search determination step S151, member information search step S152, relevant member information presence / absence determination step S153, relevant member No information notification step S154
A member information search determination step S155, a member information return step S156, a service information search determination step S157, a service information search step S158, a corresponding service information presence / absence determination step S159, a service information return step S160, and a corresponding service. Information absence notification step S161 and usage information search step S162
A corresponding use information presence / absence determination step S163, a use information return step S164, a corresponding use information absence notification step S165, a card information search step S166,
Applicable card information presence / absence determination step S167, applicable card information absence notification step S168, card information search determination step S169, and card information return step S17
0, card use information search step S171, pertinent card use information presence / absence determination step S172, card use information return step S173, and pertinent card use information absence notification step S174.

Next, the operation of the thus configured integrated customer information management system according to the first embodiment will be described.

(1) At each business establishment, when registering basic information of a customer, basic information is input from the input / output device 1 by the information input means 11, and a message of the basic information is transmitted to the integrated management device 2.

Then, in the integrated management device 2, the information management means 21 determines whether or not the message is a registered message (a message other than search information) (step S101). Judgment (Step S10
2). Since the information is basic information, the information management means 21 searches the information storage means 22 for basic information using the customer number as a key (step S103), determines whether or not the information is duplicated (step S104), and determines whether the information is duplicated. If not, the basic information is registered in the information storage means 22 (step S10).
5), the normal end is notified to the input / output device 1 of the message transmission source (step S106). If the basic information is duplicated, the information management unit 21 notifies the input / output device 1 of the message transmission source of the duplicate registration of the basic information (step S107).

The input / output device 1 having received the notification of the normal end or the notification of the duplicate registration of the basic information outputs the notification by the information output means 12.

(2) At each business establishment, when registering the member information of the customer, the member information is input from the input / output device 1 by the information input means 11, and a message of the member information is transmitted to the integrated management device 2.

Then, in the integrated management device 2, the information management means 21 determines whether or not the message is a registered message (step S101), and determines whether or not the message is basic information because the message is a registered message (step S102). Since the information is not basic information, the information management means 21 searches the information storage means 22 for basic information using the customer number as a key (step S10).
8) It is determined whether there is a corresponding person (step S10).
9) If there is no corresponding person, the corresponding person is notified to the input / output device 1 of the message transmission source (step S110). If there is such a person, the information management means 21 determines whether the information is member information (step S111). Since the information is member information, the information management means 21 searches the information storage means 22 for the member information using the customer number or the like as a key (step S111). (S112), it is determined whether there is no overlap (step S113). If there is no overlap, the information management means 21 stores the member information in the information storage means 22
(Step S114), and notifies the I / O device 1 of the message transmission end of the normal end (step S115). If the member information is duplicated, the information management means 21 notifies the message transmitting source input / output device 1 of the duplicate registration of the member information (step S116).

The input / output device 1 that has received the notification of no corresponding person, the notification of normal termination, or the notification of duplicate registration of member information outputs the notification by the information output means 12.

(3) At each business office, when registering the customer's card information, the card information is inputted from the input / output device 1 by the information input means 11, and a message of the card information is transmitted to the integrated management device 2.

Then, in the integrated management device 2, the information management means 21 determines whether or not the message is a registered message (step S101), and determines whether or not the message is basic information because the message is a registered message (step S102). Since the information is not basic information, the information management means 21 searches the information storage means 22 for basic information using the customer number as a key (step S10).
8) It is determined whether there is a corresponding person (step S10).
9) If there is no corresponding person, the corresponding person is notified to the input / output device 1 of the message transmission source (step S110). If there is such a person, the information management means 21 determines whether the information is membership information (step S111), and determines whether the information is card information because the information is not membership information (step S11).
7) Since the information is card information, the card information is retrieved from the information storage means 22 using the customer number or the like as a key (step S).
118), it is determined whether there is no overlap (step S119). If there is no overlap, the information management means 21
Registers the card information in the information storage unit 22 (step S120), and notifies the input / output device 1 of the message transmission end of the normal end (step S121). If the card information is duplicated, the information management unit 21 notifies the message transmission source input / output device 1 of the duplicate registration of the card information (step S12).
2).

The input / output device 1 that has received the notification of no corresponding person, the notification of normal termination, or the notification of duplicate registration of card information,
The information output means 12 outputs the notification.

(4) At each office, when registering service information of a customer, the service information is input from the input / output device 1 by the information input means 11, and a message of the service information is transmitted to the integrated management device 2.

Then, in the integrated management device 2, the information management means 21 determines whether or not the message is a registered message (step S101), and determines whether or not the message is basic information because the message is a registered message (step S102). Since the information is not basic information, the information management means 21 searches the information storage means 22 for basic information using the customer number as a key (step S10).
8) It is determined whether there is a corresponding person (step S10).
9) If there is no corresponding person, the corresponding person is notified to the input / output device 1 of the message transmission source (step S110). If there is such a person, the information management means 21 determines whether the information is member information (step S111), and determines whether the information is card information because the information is not member information (step S11).
7). Since it is not card information, the information management means 21
It is determined whether the information is card usage information (step S1).
23) Since the information is not card use information, member information is searched from the information storage means 22 using the customer number or the like as a key (step S132), and the presence or absence of the corresponding member information is determined (step S133). If there is no corresponding member information, the information management means 21 notifies the input / output device 1 of the message transmission source that there is no corresponding member information (step S134), and if there is the corresponding member information, determines whether it is service information (step S13).
5). Since the information is service information, the information management means 21
The service information is retrieved from the information storage unit 22 using the customer number or the like as a key (step S136), and it is determined whether there is any duplication (step S137). If not duplicated, the information management means 21 registers the service information in the information storage means 22 (step S138), and notifies the input / output device 1 of the message transmission end of the normal end (step S13).
9). If the service information is duplicated, the information management means 2
1 notifies the input / output device 1 of the message transmission source of the duplicate registration of the service information (step S140).

The input / output device 1 that has received the notification of the absence of the corresponding person, the notification of the absence of the corresponding member information, the notification of the normal end, or the notification of the duplicate registration of the service information outputs the notification by the information output unit 12.

(5) At each business establishment, when registering the use information of the customer, the use information is input from the input / output device 1 by the information input means 11, and a message of the use information is transmitted to the integrated management device 2.

Then, in the integrated management apparatus 2, the information management means 21 determines whether or not the message is a registered message (step S101), and determines whether or not the message is basic information because the message is a registered message (step S102). Since the information is not basic information, the information management means 21 searches the information storage means 22 for basic information using the customer number as a key (step S10).
8) It is determined whether there is a corresponding person (step S10).
9) If there is no corresponding person, the corresponding person is notified to the input / output device 1 of the message transmission source (step S110). If there is such a person, the information management means 21 determines whether or not the information is member information (step S111), and determines whether or not the information is card information because the information is not member information (step S11).
7). Since it is not card information, the information management means 21
It is determined whether the information is card usage information (step S1).
23) Since the information is not card use information, member information is searched from the information storage means 22 using the customer number or the like as a key (step S132), and the presence or absence of the corresponding member information is determined (step S133). If there is no corresponding member information, the information management means 21 notifies the input / output device 1 of the message transmission source that there is no corresponding member information (step S134), and if there is the corresponding member information, determines whether it is service information (step S134). Step S135). Since the information is not service information, the information management means 21 searches for usage information from the information storage means 22 using the customer number or the like as a key (step S141), and determines whether or not there is any overlap (step S142). If they do not overlap, the information management unit 21 registers the usage information in the information storage unit 22 (step S143), and notifies the message transmission source I / O device 1 of the normal end (step S14).
4). If the usage information is duplicated, the information management means 21
Notifies the input / output device 1 of the message transmission source of the duplicate registration of the usage information (step S145).

The input / output device 1 that has received the notification of the absence of the corresponding person, the notification of the absence of the corresponding member information, the notification of the normal termination, or the notification of the duplicate registration of the usage information outputs the notification by the information output unit 12.

(6) When registering the card use information of the customer at each business office, the card use information is inputted from the input / output device 1 by the information input means 11, and the message of the card use information is transmitted to the integrated management device 2. I do.

Then, in the integrated management apparatus 2, the information management means 21 determines whether or not the message is a registered message (step S101), and determines whether or not the message is basic information because the message is a registered message (step S102). Since the information is not basic information, the information management means 21 searches the information storage means 22 for basic information using the customer number as a key (step S10).
8) It is determined whether there is a corresponding person (step S10).
9) If there is no corresponding person, the corresponding person is notified to the input / output device 1 of the message transmission source (step S110). If there is such a person, the information management means 21 determines whether the information is member information (step S111), and determines whether the information is card information because the information is not member information (step S11).
7). Since it is not card information, the information management means 21
It is determined whether the information is card usage information (step S1).
23) Since the information is card usage information, the card information is searched from the information storage means 22 using the customer number or the like as a key (step S124), and the presence or absence of the card information is determined (step S125). If there is no corresponding card information, the information management means 21 notifies the input / output device 1 of the message transmission source that there is no corresponding card information (step S126). If there is such card information, the information storage means 2 uses the customer number or the like as a key.
2 to retrieve card usage information (step S12).
7) It is determined whether there is no overlap (step S)
128). If there is no overlap, the information management means 21
The card use information is registered in the information storage unit 22 (step S129), and the normal end is notified to the input / output device 1 of the message transmission source (step S130). If the card usage information is duplicated, the information management means 21 notifies the input / output device 1 of the message transmission source of the duplicate registration of the card usage information (step S131).

The I / O device 1 that has received the notification of no corresponding person, the notification of no corresponding card information, the notification of normal termination, or the notification of duplicate registration of card usage information outputs the notification by the information output means 12.

(7) When searching for customer information or usage record information at each business site, the search information is input from the input / output device 1 by the information input means 11, and a message of the search information is transmitted to the integrated management device 2. .

Then, in the integrated management device 2, the information management means 21 determines whether or not the message is a registered message (step S101). Since the message is not a registered message, the basic information is searched from the information storage means 22 using the customer number as a key. (Step S1
46), it is determined whether or not there is a corresponding person (step S1)
47) If there is no corresponding person, the corresponding person is notified to the input / output device 1 of the message transmission source (step S148). If there is such a person, the information management means 21 determines whether the search is for basic information based on the search type (step S14).
9) If the search is for basic information, the basic information is returned to the input / output device 1 of the message transmission source (step S150). If it is not a search for basic information, the information management means 21 determines whether to search for member information, service information or usage information based on the search type (step S151). If so, the member information is retrieved from the information storage means 22 using the customer number or the like as a key (step S152), and the presence or absence of the corresponding member information is determined (step S153). The original input / output device 1 is notified (step S154). If there is the corresponding member information, the information management means 21 determines whether the search is for member information (step S155). If the member information is searched, the member information is returned to the input / output device 1 of the message transmission source (step S155). S156).
If it is not a search for member information, the information management means 21 determines whether or not to search for service information based on the type of search (step S157). Is searched for service information (step S158), and it is determined whether or not there is corresponding service information (step S159). If there is the corresponding service information, the information management means 21 returns the service information to the input / output device 1 of the message transmission source (step S1).
60), if there is no corresponding service information, it notifies the input / output device 1 of the message transmission source that there is no corresponding service information (step S161). If it is not a search for service information in step S157, the information management means 21 searches for usage information from the information storage means 22 using the customer number or the like as a key (step S157).
162), it is determined whether there is corresponding usage information (step S163), and if there is such usage information, the usage information is used as usage history information and the usage summary information obtained by statistically processing the information on a daily, monthly, and yearly basis is transmitted from the message transmission source. To the input / output device 1 (step S164), and if there is no corresponding usage information, it notifies the input / output device 1 of the message transmission source that there is no corresponding usage information (step S165). If it is not a search for member information, service information or usage information in step S151, the information management means 21 searches for card information from the information storage means 22 using the customer number or the like as a key (step S166).
It is determined whether there is the corresponding card information (step S1).
67) If there is no corresponding card information, the absence of the corresponding card information is notified to the input / output device 1 of the message transmission source (step S1).
68). If there is the corresponding card information, the information management means 21
Determines whether the search is for card information based on the search type (step S169). If the search is for card information, the card information is returned to the input / output device 1 that transmitted the message (step S170). If it is not a search for card information, the information management means 21 searches for card use information from the information storage means 22 using the customer number or the like as a key (step S).
171), it is determined whether or not there is corresponding card use information (step S172). If there is such card use information, the information management means 21 returns the card use information to the input / output device 1 of the message transmission source as card use history information and card use summary information obtained by statistically processing the card use information by day, month and year. Then, if there is no corresponding card use information, the absence of the corresponding card use information is notified to the input / output device 1 of the message transmission source (step S174).

Notification of no corresponding person, reply of basic information, notification of no corresponding member information, reply of member information, reply of service information, notification of no corresponding service information, reply of use history information and use summary information, corresponding use The input / output device 1 that has received the notification of no information, the notification of the absence of the corresponding card information, the return of the card information, the return of the card use history information and the card use summary information, or the notification of the absence of the corresponding card use information,
The information or notification returned by the information output means 12 is output.

Next, a second embodiment of the present invention will be described with reference to the drawings.

Referring to FIG. 9, the integrated customer information management system according to the second embodiment of the present invention is different from the integrated customer information management system according to the first embodiment shown in FIG. The recording medium 3 recording the input / output program is provided in the input / output device 1 of each business office, and the recording medium 4 recording the information management program is provided in the integrated management device 2. These recording media 3 and 4 may be magnetic disks, semiconductor memories, or other recording media.

The information input / output program is read from the recording medium 3 into the input / output device 1 of each office, and the information input / output means 11
The information output unit 12 controls the operation of the input / output device 1. The details of the operation of the input / output device 1 are exactly the same as the operation of the input / output device 1 in the integrated customer information management system according to the first embodiment, and thus the detailed description is omitted.

The information management program is read from the recording medium 4 into the integrated management device 2, and controls the operation of the integrated management device 2 as the information management means 21 and the information storage means 22.
The details of the operation of the integrated management device 2 are exactly the same as the operations of the integrated management device 2 in the integrated customer information management system according to the first embodiment, and thus detailed descriptions thereof will be omitted.

[0070]

The first effect is that it is possible to smoothly obtain customer information and usage record information of other business establishments.
In addition, it is possible to easily understand customers, provide services, and the like for the entire group. The reason is that since the customer information and the usage result information are integrated and managed by the integrated management device including the host computer, the information can be mutually used in the famous business establishments.

A second effect is that problems such as waste and inconsistency caused by duplication of customer information and usage record information are eliminated. The reason is that since the customer information and the usage record information are integrated and managed, it is easy to mutually check various data.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an overall configuration of an integrated customer information management system according to a first embodiment of the present invention.

FIG. 2 is a data structure diagram showing contents of a message transmitted from the input / output device in FIG. 1 to the integrated management device.

FIG. 3 is a data structure diagram showing contents of a record stored in an information storage unit in FIG. 1;

FIG. 4 is a data structure diagram showing contents of a message returned from the input / output device from the integrated management device in FIG. 1;

FIG. 5 is a flowchart showing a part of a process of an information management unit in FIG. 1;

FIG. 6 is a flowchart showing a part of a process of an information management unit in FIG. 1;

FIG. 7 is a flowchart showing a part of a process of an information management unit in FIG. 1;

FIG. 8 is a flowchart showing a part of the processing of the information management means in FIG. 1;

FIG. 9 is a block diagram illustrating an overall configuration of an integrated customer information management system according to a second embodiment of the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 I / O device 2 Integrated management device 3, 4 Recording medium 11 Information input means 12 Information output means 21 Information management means 22 Information storage means

Claims (7)

[Claims] 1. An online information processing system in which an input / output device, which is a terminal provided in each business office, and an integrated management device, which is a host computer, are connected via a line, provided in the input / output device, An information input means for requesting registration and search of customer information and usage result information; and an integrated management device, wherein the customer information and usage result information registered and requested by the information input means are integrated and managed, and a search request is issued. Information management means for searching for customer information and usage result information; information storage means provided in the integrated management device, for storing customer information and usage result information integrated and managed by the information management means; And information output means for outputting customer information and usage record information retrieved by the information management means. Integrated customer information management system that. 2. A message transmitted from the input / output device to the integrated management device includes customer information of basic information, member information and card information, service information of service information, usage information and usage information of card usage information, and retrieval. 2. The integrated customer information management system according to claim 1, wherein the system is information. 3. The information stored in the information storage means,
2. The integrated customer information management system according to claim 1, wherein the customer information includes basic information, member information, and card information, and service information, usage information, and usage result information of the card usage information. 4. A message returned from the integrated management device to the input / output device includes customer information of basic information, member information and card information, service information, usage history information, card usage history information, usage summary information and 2. The use result information of the card use summary information.
Described integrated customer information management system. 5. A terminal computer, comprising: information input means for requesting registration and retrieval of customer information and usage record information;
A recording medium on which is recorded a program for functioning as information output means for outputting retrieved customer information and usage record information. 6. An information management means for integrally managing the customer information and usage record information requested to be registered and retrieving the customer information and usage record information requested for search, and a host computer integratedly managed by said information management means. A recording medium having recorded thereon a program for functioning as information storage means for storing customer information and usage record information. 7. A terminal computer, comprising: information input means for requesting registration and retrieval of customer information and usage record information;
A program for functioning as information output means for outputting the searched customer information and usage result information; and a host computer, which integrally manages the customer information and usage result information registered and requested by the information input means, and performs a search request. Information management means for searching for the obtained customer information and usage result information, and a program for functioning as an information storage means for storing the customer information and usage result information integrated and managed by the information management means. Recording medium.