JPH11110650A - Customer management system, magnetic recording medium and receipt used for it - Google Patents

Abstract

PROBLEM TO BE SOLVED: To increase customer's profit such as the improvement of service ranks and the next term continuity of a service rank of in the preceding term by determining the service range, etc., by registration and other applications of a customer and performing personal and prescribed information service, price service, other privilege giving, etc., only for the registered customers. SOLUTION: When a customer is registered, a prescribed item is stored in a master computer every time a registration application is made. At the same time, this system determinee service ranks which are selected among prescribed service ranks that correspond to the total of service points which corresponds to service transaction and/or the total amount of commercial transactions in a prescribed period and are offered to a customer. Whenever the customer who registers performs service transaction and/or commercial transaction, the transaction amount is added and stored and if the transaction accumulated amount within the prescribed period corresponds to service rank improvement when the prescribed period passes, service that corresponds to the service rank is applied.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention secures the latest information of registered customers, provides detailed services corresponding to the actual conditions of service transactions and / or product transactions of customers, and provides specific information. For the customer, the general service
Customer management system and magnetic recording used for the purpose of providing the specific service until the specific information disappears in addition to the service or for a certain period of time after registration, and providing the appropriate service corresponding to the latest transaction information of the customer in a timely manner Media and receipts.

[0002]

2. Description of the Related Art Conventionally, a customer management device for each member store such as a shopping street or a shopping center using a stamp card has been proposed for the purpose of improving the service according to the purchase results of the customer (Japanese Patent Laid-Open No. 5-174250).
issue).

[0003] Also, the number of transaction points is stored in a card,
An invention of a transaction point processing apparatus and a receipt for providing a service corresponding to this has also been proposed (Japanese Patent Laid-Open No. 6-36143).

[0004] Next, there has been proposed an invention of an electronic cash register in which ranks are provided in accordance with the purchase amount for each time slot, and privilege points are corrected and output in accordance with each rank (Japanese Patent Laid-Open No. 6-119557). ).

[0005] Further, regarding the point management system, the point management,
In notification of points, service information and service provision,
There has also been proposed an invention aiming at increasing versatility in the form of commodity transactions and realizing a flexible response to a transaction situation by a simple operation (Japanese Patent Laid-Open No. 6-295390).
issue).

[0006]

The above-mentioned conventional invention has a main object of providing a service corresponding to a customer's purchase performance, but there is a possibility that continuity may be insufficient, and improvement of a service for each product transaction, There are problems such as lack of sustainability of improved services. Customer specific information (for example, marriage,
(Birth, admission, etc.), but no specific service was added to the general customer services. Furthermore, it has been sometimes difficult to provide the service network to the same affiliated store or affiliated store.

[0007] In addition to the commodity transactions, the provision of appropriate information and individual services (services corresponding to the characteristics of customers) have not been considered.

[0008]

However, according to the present invention, the service range and means are determined (not unspecified majority) by registration or other requests from customers, and individual and predetermined services (information services, The above-mentioned conventional problems have been solved by performing price service and other benefits.

According to the present invention, a service rank corresponding to a commodity transaction amount is provided, and the service rank is maintained for a certain period of time. In this case, the service can be continued at the higher rank, and the point service and the information service can be performed in combination.

[0010] Further, when the commodity transaction amount far exceeds the highest service rank within a certain period, the service is improved by giving a privilege such as recording as a long-term highest rank qualified person. It is.

According to the present invention, there is provided a management system which determines a service rank for a registered customer in accordance with a specific service and a total amount of commodity transactions within a predetermined period.
In addition to storing in the master computer predetermined items for each registration application, determining customer recognition means and service rank, adding and storing the transaction amount for each registered customer's product transaction, A customer management system characterized by applying a service according to the service rank when the transaction total amount corresponds to the service rank improvement. Another invention is a management system in which a registered customer determines a service rank according to a specific service and a total amount of commodity transactions within a certain period. At the same time, the customer recognition means and the service rank are determined, and for each product transaction of the registered customer,
The transaction amount is added and stored, a service according to the service rank is applied, and after a lapse of a certain period, the service rank corresponding to the total transaction amount aggregated within the period, and the service rank determined at the first time. If there is a difference between the two, it is a customer management system characterized by giving service points according to the difference. In a management system that determines the service rank in accordance with the above, while pre-determined items are stored in the master computer for each registration application, customer recognition means and service rank are determined, and for each registered customer product transaction,
The transaction amount is added and stored, a service corresponding to the service rank is applied, and after a certain period of time, for customers who continue, the service of the previous service rank and the total transaction amount of the previous period correspond. This is a customer management system characterized in that, when there is a difference between services having service ranks, a service point corresponding to the difference is given.

Next, in a management system in which a service rank is determined for a registered customer in accordance with a specific service and the total amount of commodity transactions within a certain period, predetermined items for each registration application are stored in a master computer. And determine customer recognition methods and service ranks,
For each product transaction of the registered customer, the transaction amount is added and stored, a service corresponding to the service rank is applied, and when specific information from the registered customer is registered, a certain period after the registration, A customer management system characterized by granting a specific service to a customer's merchandise until the end of the process, and for a registered customer, determine the service rank according to the specific service and the total amount of merchandise transactions within a certain period. In the management system, the predetermined items are stored in the master computer for each registration application, customer recognition means and service rank are determined, and the transaction amount is added and stored for each registered customer product transaction. The service is applied to the service according to the service rank, and the customer who has continued after the end of the certain period is given a service fee according to the total amount of the previous period. In addition to the service rank, the total for each product transaction in the new period is stored, and if there is a difference between the service rank and the service rank corresponding to the total sum, a service point corresponding to the difference is provided. It is a customer management system characterized by:

[0013] Further, in a management system in which a registered customer determines a service rank according to a specific service and a total transaction amount of goods within a certain period, predetermined items are stored in a master computer for each registration application. At the same time, determine the customer recognition method and service rank,
For each product transaction of the registered customer, the transaction amount is added and stored.If there is a difference between the service rank and the service rank according to the total amount of the transaction amount within a certain period, the difference is displayed. This is a customer management system characterized by giving service points according to the customer and entering the service rank, symbol, or name of the customer on the receipt etc. for each product transaction. And in a management system in which the service rank is determined according to the total amount of commodity transactions within a certain period, the predetermined items are stored in the master computer for each registration application, the customer recognition means and the service rank are determined, and the registration is performed. For each merchandise transaction of the customer, the transaction amount is added and stored, and for each merchandise transaction, the service rank of the customer is examined, and the service rank is considered. If you have improved, in the next commodity trading after a certain period of time after the registration is a customer management system, which was characterized by the application of the commodity trading rank was the enhancement.

[0014] Still another invention is for a registered customer,
In a management system in which the service rank is determined according to the specific service and the total amount of goods traded within a certain period, the predetermined items are stored in the master computer for each registration application, and the customer recognition means and the service rank are determined. For each commodity transaction of the registered customer, the transaction amount is added and stored, and if there is a difference between the service rank and the service rank according to the total amount after a certain period of transaction, the difference is calculated. The above management is performed for each store terminal, and information based on predetermined items of each customer, the current service rank, and the total amount of merchandise transactions within the period are stored in the master computer, and the merchandise transaction is performed for a certain period. As a result, when the total amount of the transaction reaches the condition for improving the service rank, the service rank is changed and the service rank is changed to each store terminal. This is a customer management system characterized by automatically notifying the registered customer of a registered customer in a management system that determines the service rank according to the specific service and the total transaction amount of goods within a certain period. Store the predetermined items for each application in the master computer, determine the customer recognition means and service rank, add and store the transaction amount for each registered customer product transaction, and store the service rank, After a period of time, a difference from the service rank according to the total amount of the transaction amount within that period is given, and at least the address, name, date of birth, merchandise transaction record, cumulative points, This is a customer management system characterized by storing service ranks and transaction product classifications.

When the registration is continued, the information service applies the service rank determined at the time of the continuation, and the service rank is maintained until the next continuation. If the service rank is improved as a result of the commodity transaction during that time, the improved service rank is used for the information service.

If the commodity transaction does not reach the service rank within a certain period after the continuation of the service rank, the information service of the service rank corresponding to the commodity transaction of the previous term is provided at the next continuation.

The service rank is described on a receipt so that the customer can easily check the service rank. Also, if you forget your member card and do regular merchandise transactions because there is no member recognition means, you can receive services based on service rank by applying for services with receipts only within the relevant fiscal year is there.

[0018] The service network of the present invention is the same store,
It can be easily applied not only to affiliated stores but also to affiliated stores. For example, the present invention can be applied to a specialty store for each transaction product. Furthermore, for a registered customer, in a management system in which a service rank is determined according to a specific service and a commodity transaction amount for a certain period, a customer recognition means is determined for each registration application and stored in a master computer. , And for each product transaction of the registered customer, the transaction amount is added and stored, a service rank according to the total amount of the transaction amount is applied in the next transaction, and the customer registration data is small. Both are customer management systems characterized in that addresses, names, dates of birth, merchandise transaction records, service ranks, and categories of merchandise are stored. The customer recognition means is characterized by a number, a symbol, an IC card or a club member card or other cards, and the IC card, club member card or other cards include customer recognition means, service rank, product It is characterized in that the transaction addition amount is stored.

[0019] In still another invention, the total value of the merchandise transaction amount is:
When the service rank change standard is exceeded, the service rank is changed from the transaction and handled. In addition, the service by the service rank is exercised by shopping coupons, service coupons, prize provision, information service provision and other services every time a certain amount of money is reached or every customer's request. The small amount that does not reach is stored as the remaining service, and if the commodity transaction amount far exceeds the maximum service reference amount, it can be included in the super service rank.

According to another invention, a service based on a service rank is exercised separately for a service point and an information service. Each transaction is serviced at a basic service point. The points are canceled as desired, and at the time of registration renewal, the service points are calculated with the service rank corresponding to the transaction total amount of the previous period, the difference with the exercised service points is given, and the information service based on the service rank is provided. Is continued for the next period.

Receipts used in the present invention include, in addition to the date required for commodity transactions, the type of store, the type of commodity, and the amount of money, customer identification means (for example, identification numbers, symbols, etc.), service rank, and service if necessary. Enter the total of points, clerk signs (name, symbol, number) and other information.

The member card is provided with a function of converting a service rank and the like into voice if necessary.
For example, if you use a card reader, you will be able to communicate by voice, such as "You are ranked gold. The total points are now 1000. Thank you."

If the master computer stores the trading products of each customer for a certain period of time, for example, for customers who have traded the A and B products more than the standard, the specific information of the A and B products is individually stored. , And can be provided periodically as service information. For customers who have requested specific information, specific services are provided until the specific information disappears. For example, if there is a request for marriage information, it is possible to promote the use of customers, for example, by performing related product information services in a detailed manner, as well as setting a specific service rank for related products. Furthermore, it is also conceivable that the specific service rank is secondarily used as an incentive for new information or new demand by continuing the specified service rank for a certain period of time after the end of the period.

That is, the present invention manages the services of registered customers to transmit appropriate information in a timely manner, and to continuously provide individual services corresponding to the circumstances of commodity transactions. It controls inputs and outputs and responds to customer demands.

The customer management system proposed by the present invention will be described below in further detail. That is, the present invention is a customer management system having the following configuration.

(A) In a customer management system for providing a service to a registered customer in accordance with the value of a service transaction and / or the value of a merchandise transaction, At the time of registration, the rank of the service provided to the registered customer is made to correspond to the total amount of service transactions and / or merchandise transactions in a predetermined period, or the total amount of service transactions and / or merchandise transactions in a predetermined period is set as a service point. The selected service rank is selected from predetermined service ranks corresponding to the total of the converted service points, and (c) the transaction amount is calculated each time the registered customer performs a service transaction and / or a product transaction. Or (e) convert the transaction amount into a service point and add the converted service point. If the total transaction amount within the predetermined period or the total number of service points during the predetermined period is within the range of the total transaction amount or the total number of service points corresponding to the service rank determined at the time of registration, The service is provided to the customer in correspondence with the total transaction amount or the total of service points and the service rank determined at the time of registration, and the total of the transaction amount or the total of service points is determined at the time of the registration. If the total transaction amount or service point total corresponding to the service rank is out of the range, the service is correlated with the total transaction amount or total service point and the service rank corresponding to the applicable range. Is provided to the customer.

The customer management system is a service provided by a registered customer at a same affiliated store or affiliated store providing the customer management system for a predetermined period, that is, a period during which registration is valid, for example, one year after registration. Convert the transaction value of a transaction (for example, purchase of a food and beverage service) and / or a commodity transaction (purchase of a product) into a service point,
For example, when there is a transaction of 1000 yen, this transaction amount is converted into 20 points of service points, and this is added and accumulated for each transaction in the predetermined period,
According to the accumulated transaction amount or service point accumulation, a voucher (such as a shopping voucher) usable at the same affiliated store or affiliated store providing the customer management system or a second voucher corresponding to the usable voucher. A magnetic recording medium (for example, a magnetic card) is provided as a service to a customer. For example, when 1000 points are accumulated, a 1000-yen voucher (such as a shopping voucher) or a usable 1000 yen second voucher can be used at the same affiliated store or affiliated store providing this customer management system. A magnetic recording medium (for example, a magnetic card) is provided to a customer.

In particular, as described above, the conversion rate when converting the transaction amount of a registered customer within a predetermined period into a service point is determined according to the transaction amount of the registered customer within the predetermined period. This determines the rank of the service provided to the registered customer, ie, mainly the conversion rate when converting the transaction value into service points, the total amount of the service transaction and / or product transaction in a given period. Or a customer management system that converts the total amount of service transactions and / or product transactions in a predetermined period into service points and determines the total amount of converted service points in correspondence with the total amount of service points. When converting to service points corresponding to the transaction amount, the range of the transaction amount corresponding to the service rank determined at the time of registration In the case of, the cumulative transaction amount is converted into service points at the conversion rate at the specified service rank, and a voucher or a second magnetic recording medium corresponding to the converted service points is issued as a service to the customer. I do. On the other hand, when converting to service points in accordance with the accumulated transaction amount after the lapse of the predetermined period, if the transaction amount is out of the range of the transaction amount corresponding to the service rank determined at the time of registration, the transaction outside the range The cumulative transaction amount is converted into a service point by a conversion rate at a service rank corresponding to the amount, and a voucher or a second magnetic recording medium corresponding to the converted service point is issued as a service to a customer.

This customer management system is connected to a first magnetic recording medium issuing machine installed in the same affiliated store or affiliated store that provides this customer management system, a POS terminal, and a network with them. And a central information processing device, for example, a master computer.

When a customer registers in the customer management system, a service rank during a registration period is first determined, and a first magnetic recording medium, for example, a magnetic card issued from a first magnetic recording medium issuing machine is used. Handed over to registered customers. At least the customer identification means, for example, an identification number is recorded on the issued first magnetic recording medium. On the other hand, from the first magnetic recording medium issuing machine, the customer recognition means, for example, the identification number and the determined service rank are transmitted to the customer recognition means, for example, the central information processing apparatus in association with the identification number, It is stored here.

When a registered customer performs a service and / or merchandise transaction at the same affiliated store or affiliated store providing the customer management system during a predetermined period, that is, during the registration period, for example, one year after registration, The customer identification means, for example, an identification number and merchandise purchase information (at least information on the merchandise name / service name and the purchase price) recorded on the first magnetic recording medium read by the POS terminal are stored in the central information processing. It is sent to the device, where the transaction amount (purchase amount) of the customer having the identification number is added, or the transaction amount is converted into a service point, and the converted service point is added. Stored as a service point. By providing the POS terminal with a calculating means for converting the transaction amount into the service point, the conversion into the service point can be performed in the POS terminal.

After a predetermined period of time, that is, at the end of the registration period, for example, one year after the registration, when the customer offers to provide a service (issue a voucher or a second magnetic recording medium usable as a voucher), the customer makes an offer. The first magnetic recording medium submitted by the customer is read by the first magnetic recording medium issuing machine, necessary information such as an identification number is sent to the central information processing device, and in the central information processing device, The accumulated transaction amount or the total number of service points stored with the registered customer identification number is compared with the transaction amount or service point range corresponding to the service rank determined at the time of registration.

That is, for example, a service rank D which is the lowest service rank applied to a customer who first registers (a customer whose transaction amount during a registration period, for example, one year after registration is 200,000 yen, or a customer who has continued registration) The service rank applied to the customer whose transaction amount in the one year before the continuation is up to 200,000 yen. The service provided to the customer at this service rank is mainly
(The conversion rate of the cumulative transaction value to service points is treated as 2%.) If you have registered, check whether the cumulative transaction value exceeds 200,000 yen or the total service point number exceeds 4000 points. Are compared in the central information processing device. For example, the transaction amount is 100,000 yen (2000 for service points).
Points), this is the service rank D
It is compared whether or not the transaction amount corresponds to the transaction amount. In this case, the transaction amount is within the corresponding range. The service is provided to the customer in correspondence with the service rank (in this case, the service rank D) determined at the time of (1). That is, 2% in service rank D for the transaction amount of 100,000 yen
The service point is calculated at the conversion rate of, and a command is issued from the central information processing apparatus to the first magnetic recording medium so as to issue a cash voucher (such as a shopping voucher) or a second magnetic recording medium corresponding to 2000 points. Output to the issuing machine. On the other hand, despite being registered with service rank D,
Service rank C whose transaction amount is one rank higher than service rank D (the transaction amount during the registration period, for example, one year after registration is 2
Customers who pay $ 100,000 to $ 500,000 or customers who have continued registration and have a transaction amount of $ 200,000 for one year before continuing
The service rank applied to a customer of 500,000 yen, the service provided to the customer at this service rank is:
Mainly, the conversion rate of the cumulative transaction amount to service points is treated as 4%), for example, if the transaction amount is 400,000 yen, the service is performed at the conversion rate of 4% in the service rank C. Calculate points and 1600
A command is issued from the central information processing device to the first magnetic recording medium issuing machine to issue a cash voucher (shopping voucher) or a second magnetic recording medium corresponding to 0 points. In this case, the 8000 service points corresponding to the conversion rate of 2% in the originally registered service rank D are the base points, that is, 2% added as the transaction amount corresponding to the service rank C. 8000 points of service points are bonus points.

As described above, in the customer management system of the present invention, it is possible to efficiently provide a higher service to a customer with a larger transaction amount at the same affiliated store or the affiliated store employing the system. it can.

Conversely, even though the registration is updated and the service rank C is continuously applied, the transaction amount in the registration period at the service rank C is a transaction amount in the range corresponding to the service rank D. If it is only 100,000 yen, 2% of service rank D will be applied as the conversion rate to service points at the end of the registration period. That is, at least the service point at the conversion rate of 2% is provided as the base point.

The conversion of the transaction amount to the service point, the accumulation of the transaction amount, and the accumulation of the converted service point (the accumulation of the transaction amount or the update of the record of the service point total). Comparison of the service rank provided by the customer management system of the present invention stored beforehand at the elapse of a predetermined period (that is, at the end of the registration period) and the total transaction amount or total service point for the range of the transaction amount to which the service rank is applied. Centrally, processes such as grasping the service rank applied to the customer at the end of the predetermined period (ie, at the end of the registration period), and converting the service points to be provided to the customer at the end of the predetermined period (ie, at the end of the registration period) Of the information processing apparatus. This can be implemented by providing the central information processing device with information processing means such as conventionally known storage means and calculation means, and combining them appropriately. However, services and / or
Or the conversion to service points at the time of product trading,
It is also possible to adopt a configuration in which a POS terminal is used.

According to the customer management system provided by the present invention, the registered customers are accumulated during a predetermined period, that is, during the period of registration, for example, during one year after registration, and during the period after registration. It is possible to request the provision of a service corresponding to the service point that has been received, that is, the issuance of a voucher or a second magnetic recording medium corresponding to the service point accumulated by the transaction up to the time after registration. .

That is, in the above customer management system, (d) when the added transaction amount exceeds a predetermined transaction amount, or when the added service point exceeds a predetermined number of service points, Providing services in response to requests from customers, and (f) upon elapse of a predetermined period,
In the case where the total transaction amount within the predetermined period or the total of service points during the predetermined period is within the range of the total transaction amount corresponding to the service rank determined at the time of registration or the total of service points, Provide the customer with a service in which the service provided in accordance with the customer's request is subtracted from the service corresponding to the total amount of the transaction or the total service point and the service rank determined at the time of registration, and the transaction If the total amount or the total number of service points is out of the range of the total amount of the transaction amount or the total number of service points corresponding to the service rank determined at the time of registration, the total amount of the transaction amount or the total number of the service points These have been provided according to the customer's request from the service corresponding to the service rank corresponding to the applicable range. It is intended to offer reduced services to the-bis to the customer.

In this case, the first magnetic recording medium of the customer who has offered to provide the service on the way is read by the first magnetic recording medium issuing machine, and the read information and the accumulated service points up to the present time are read. Information indicating that the service is to be provided is transmitted to the central information processing device. The central information processing device extracts the accumulated service point stored in association with the corresponding identification number based on the transmitted information, and sends this information to the first magnetic recording medium issuing machine. On the first magnetic recording medium issuing machine side, within the range of the accumulated service points, a cash voucher (such as a shopping voucher) or a second magnetic recording medium (for example, a magnetic card) corresponding to the service point is provided according to the customer's request. Issue
The number of issued service points is sent to the central information processing device. The central information processing device subtracts the issued service points from the accumulated service points, and stores the subtracted service points in association with the identification numbers. Thereafter, when a service / commodity transaction is performed by the customer within a predetermined period (registered period), the service point is added to the subtracted service point for each transaction and accumulated ( Memory).

As described above, in the customer management system of the present invention, an appropriate service can be provided in response to a request of a customer.

In this case, the calculation of the service points to be provided to the customer after the lapse of a predetermined period, that is, at the end of the registration period, is performed as follows. That is, in the same manner as described above, the service rank to be applied is selected according to the total transaction amount of the customer or the accumulated service points in the predetermined period (registered period), and the number of service points to be provided is calculated. Here, the service points already provided to the customer in response to the request from the customer during the predetermined period (the registered period) are subtracted from the calculated number of service points as described above. Then, a voucher or a second magnetic recording medium corresponding to the remaining service point after the subtraction is provided to the customer.

For example, the customer registered with the service rank D has reached the total transaction volume of 100,000 yen after lapse of six months (2000 points in the cumulative service points). 100 that can be used at the same affiliated store or affiliated store that offers
A cash voucher (shopping ticket, etc.) for 0 yen (corresponding to 1000 service points) or a usable 1000 yen (100
When the second magnetic recording medium (corresponding to 0 service points) is provided and the registration is completed after one year, the service rank C is applied to the cumulative transaction amount during the year. Suppose that it was 400,000 yen to be done. In this case, as described above, the service points are calculated at the conversion rate of 4% in the service rank C, and the service points to be provided to the customer after the elapse of the predetermined period are calculated as 16000 points. Then, here, the 1000 points provided to the customer on the way are subtracted, and a cash voucher or a second magnetic recording medium corresponding to 15,000 points is provided to the customer.

The subtraction of the service points during the predetermined period (during the registration period) and the storage of the accumulated service points after the subtraction, the addition of the service points to the accumulated service points after the subtraction according to the subsequent transaction, Update and storage of cumulative service points, addition of transaction amount and service point during predetermined period (during registration period), storage of cumulative transaction amount and cumulative service point, and application to customers at the end of predetermined period (at the end of registration period) Understanding the service rank to be provided, calculating the service points to be provided to the customer, subtracting the service points provided to the customer during a predetermined period (during the registration period) from the calculated number of service points, and the service to be provided actually The process of calculating the points is performed in the central information processing device.

In the above, when the added transaction amount exceeds a predetermined transaction amount, or when the added service point exceeds a predetermined number of service points, a service is provided in response to a request from a customer. What we are saying is that the provision of services is 10 points in terms of service points.
Considering that a system is constructed such that 00 points are set as one segment, that is, if the service points accumulated in the middle are 1600 points, the service cannot be provided unless it is in units of 1000 points. In order to receive service provision on the way, it is necessary to exceed a predetermined service point / cumulative transaction amount. By storing the predetermined service point and the accumulated transaction amount in the central information processing device, etc., even if the customer requests during the predetermined period (during the registration period), if the request has not been reached, the service is provided. May not be performed.

In any of the above-mentioned customer management systems, when the registration is continued after the lapse of the predetermined period (after the lapse of the registration period), the rank of the service provided to the customer is:
It is possible to adopt a configuration that is determined in correspondence with the total amount of transactions during the predetermined period or the total number of service points during the predetermined period. In other words, the person who has registered with the service rank D described above has been registered in the service rank D for a predetermined period (registration period).
After a transaction of ¥ 10,000 and the specified period has elapsed (when the registration period has elapsed)
If the registration is continued, the transaction amount of 410,000 yen (or the service point 8200 corresponding to 410,000 yen) falls within the range of the transaction amount or the service point corresponding to the service rank C described above. , A service of service rank C is provided.

In this case, the total transaction amount and / or the total service points of the customer during a predetermined period (registration period) registered first are stored in the central information processing device. Contents of main services provided by the system, that is, predetermined period (registration period)
Range of accumulated transaction value and accumulated service points in,
Since the correspondence relation of the service ranks provided corresponding to this is also stored in the central information processing apparatus, the service rank to be newly applied is determined by comparing these in the central information processing apparatus (first When the information output from the magnetic recording medium issuing device of the above and indicating that registration is to be continued is received, the central information processing apparatus may be configured to automatically recognize and select the information. Even if no information is received, the system can be configured to manage the deadline in the central information processing device, automatically recognize and select, and notify the customer before the registration period expires), after the registration is continued The service rank to be applied is stored in the central information processing device in association with the customer identification number.

In the above case, the service rank C
If the person registered in the above has a cumulative transaction amount of only 100,000 yen in a predetermined period (registration period) and continues registration with this, after the continuation, the service will be provided in the service rank D. .

In any case, in the customer management system of the present invention, a customer having a larger transaction amount is efficiently selected from the same affiliated store or affiliated store employing this system, and Higher services can be provided efficiently.

In any of the above customer management systems, when the registration is continued after the lapse of a predetermined period,
A service that has not been provided to the customer after a predetermined period has elapsed can be configured to be carried over and provided to the customer after continuing registration. That is, when the predetermined period elapses (the registration is completed), there are 16100 service points to be provided to the customer calculated as described above, but when the customer does not receive the service at the time of continuing the registration, The service point 16100 points are stored in the central information processing device in order to carry over the registration after the continuation, and are provided to the customer in response to an offer from the customer during the continued registration period. In this case, if the service points are continuously accumulated, the accumulated number of service points does not reflect the transaction amount within a predetermined period (registration period). In this case, it is desirable that the transaction amount / service point of the customer who has continued the registration during the continuous registration period be added and stored separately from a portion where the transaction amount / service point is accumulated and stored. Further, replacing the service point with a cash voucher or the second magnetic recording medium is set in units of 1000 points.
The points are stored in another part of the central information processing device in correspondence with the identification number of the customer who has continued the registration, and the remaining 100 points are carried over to the registration period after the continuation, and the 100 points are placed on this 100 points. The central information processing apparatus may be configured to accumulate, accumulate and store service points for each transaction in the registration period after the continuation. The 16000 points stored in a separate place may be handled by a central information processing device such that after a predetermined period of time (for example, after one year), it cannot be replaced with a gold note by erasing or the like. it can.

As described above, the service provided to the customer specified by the service rank is a voucher or a second magnetic recording medium corresponding to a service point obtained by converting the transaction value of the customer's service transaction and / or commodity transaction. , But may also include providing information to registered customers. That is, to the registered customer, obtained from the customer at the time of customer registration, sent to the central information processing device by input from the first magnetic recording medium issuing machine, and stored in the central information processing device It is to provide predetermined information to a customer in the form of a printed matter, direct mail, or the like, based on information such as the name and address of the customer. For example, when a certain period of time has elapsed after registration, the information such as the address, name, and the like of the customer after the latter half of registration is automatically sent from the central information processing device to the printing unit so as to provide predetermined information to the customer, For example, printing the address and sending it as direct mail. In providing this information, information of different types and qualities can be provided according to the service rank. In addition, merchandise purchase information transmitted from the POS terminal to the central information processing device is stored in association with the customer identification number, and customers who purchase a specific merchandise at a specific frequency are extracted. Such a customer can also be provided with information on the specific product.

In any of the above customer management systems, the service provided to the customer specified by the service rank and the added transaction amount exceed a predetermined transaction amount, or the added service points are not added. In addition to services provided in response to requests from registered customers when the number of service points exceeds a predetermined number, specific information provided by registered customers or specific information obtained from customers when registering customers Based on the information, it is possible to provide an additional service to the customer every time a customer's service transaction and / or merchandise transaction in a predetermined period is performed, and furthermore, the registered customer's service transaction and / or If the transaction value of the commodity transaction exceeds a predetermined amount, provision of additional services to the customer is performed in the service transaction and / or the commodity transaction. It is also possible to to. Here, the provision of the additional service to the customer and the provision of the additional service to the customer are to change a rate of converting a transaction amount of the service transaction and / or the commodity transaction into a service point.

In the above, the information is provided from the registered customer, input from the first magnetic recording medium issuing machine, transmitted to the central information processing device, and stored in the central information processing device in association with the customer identification number. Specific information, or specific information obtained from the customer when registering the customer and stored in the central information processing device in association with the customer identification number includes, for example, information on marriage, childbirth, admission, etc. Or birth date. Based on this information, a conversion rate that converts the transaction amount into service points for a predetermined period, for example, six months after receiving information such as marriage, childbirth, admission, etc., or during the month to which you are born To provide higher service to customers. For example, during the registration period, the conversion rate of the transaction amount to service points is 2% as in the case of calculating the base point, but during the certain period, the conversion rate of 4% is applied. Is what you do. If the information such as marriage, childbirth, enrollment, etc. is received from the customer, or if it is determined from the information stored at the time of customer registration that the month corresponds to the customer's birth date, the certain period When the transaction information of the customer is received from the POS terminal, a high conversion rate (4%) different from the normal conversion rate (2%) by means for converting the transaction amount in the central information processing device into a service point. This is made possible by configuring the system to apply). Also,
When the conversion to the service point is performed immediately at the POS terminal, the POS terminal is also provided with a known storage means, and a high conversion rate different from the normal conversion rate (2%) for a predetermined period is used. This can be performed by sending the identification number of the customer to whom (4%) is to be applied from the central information processing device to the POS terminal in advance and storing the identification number.

Thus, a more detailed service can be provided to the registered customers.

When the transaction amount of the service transaction and / or the commodity transaction of the customer registered as described above exceeds a predetermined amount, for example, the registration corresponding to the service rank A which can receive the highest service. The range of the transaction amount within the period is 1
If the transaction is over 100,000 yen and the transaction exceeding 1 million yen is within the registration period or if it is a single transaction, the conversion rate to the service point is changed to a higher rate in the central information processing device. It is also possible to construct a system so that the system and the service rank A that can receive the highest service can be continued in the subsequent several registration periods.

In the above, the second magnetic recording medium to be provided to the registered customer is issued by the second magnetic recording medium issuer connected to the central information processing device via a network, and also issued by the central magnetic information processing apparatus. When the recorded data is read by the POS terminal connected to the information processing apparatus via the network and the second magnetic recording medium is issued by the second magnetic recording medium issuing machine, the identification number is changed. The number of service points recorded on the second magnetic recording medium and corresponding to the identification number and the monetary balance usable by the second magnetic recording medium in the central information processing device. Is read by the POS terminal when a service transaction and / or a product transaction is performed using the second magnetic recording medium. The identification number recorded on the second magnetic recording medium and information on the transaction amount of the service transaction and / or the merchandise transaction are sent to the central information processing device, and the second magnetic recording medium is transmitted to the central information processing device. And the service point number corresponding to the usable money balance can be updated on the magnetic recording medium.

That is, in the customer management system of the present invention, the second magnetic recording medium (for example, a magnetic card) issued to provide the service to the customer is the same affiliated store or affiliated company that provides the customer management system. It is a voucher that can be used at a store (corresponding to a prepaid card), but how much balance can be used by this second magnetic recording medium is determined by the second magnetic recording medium. Is not recorded, but is recorded and managed only in the central information processing device. When a transaction is performed at the same affiliated store or affiliated store providing this customer management system using the second magnetic recording medium, the transaction is recorded on the second magnetic recording medium sent from the POS terminal. Based on the information (identification number) and the transaction information (at least information on the transaction amount), the central information processing device calculates the transaction amount from the available balance (or available service point) on the second magnetic recording medium. Alternatively, the service point obtained by converting the transaction amount is subtracted, and the available balance (or available service point) after the subtraction is updated and stored in the central information processing device. As described above, since the information on the available balance (or the available service point) is not recorded on the second magnetic recording medium, the available balance stored on the second magnetic recording medium (or It is possible to prevent unauthorized use such as unauthorized rewriting of usable service point (information) information. In addition, it is possible to provide a customer with a second magnetic recording medium that is easy to use differently from paper such as a cash voucher (shopping voucher).

In the above description, when the second magnetic recording medium is issued, the date and time of issue are stored in the second magnetic recording medium in addition to the identification number. The balance (the number of available service points) and the issue date and time are sent out and stored. Using the recorded and stored information on the issue date and time, after a predetermined period elapses after the issue (for example, after June), It is also possible to make the system such that the second magnetic recording medium cannot be used.

In the second magnetic recording medium, money is added (payment is made) at a store or the like provided with the second magnetic recording medium issuing machine, and this information is transferred to the second magnetic recording medium issuing machine. To the central information processing device, accumulate the available balance (number of available service points) stored in the central information processing device, and report the available balance (number of available service points) after the accumulation to the central information. By storing the information in the processing device, it is possible to provide a system in which the customer can increase the available balance (the number of available service points) in the second magnetic recording medium as needed.

In the above, the second magnetic recording medium issuer is provided separately from the first magnetic recording medium issuer, and this is connected to the first magnetic recording medium issuer and the POS terminal via a central network. However, it is also possible to make the first magnetic recording medium issuing machine also have the function of issuing the second magnetic recording medium. In addition, as described above, the central information processing device connected to the first magnetic recording medium issuing machine and the POS terminal by a network calculates the usable balance (the number of usable service points) in the second magnetic recording medium. , Update, accumulation (memory),
It is also possible to adopt a separate central information processing device for these processes, instead of performing processes such as management of usable period.

In the above customer management system,
A receipt issued to a customer for each service transaction and / or product transaction by a registered customer shall be a service point based on the customer recognition means, the service rank specified for the customer, and the current transaction amount. The number of converted service points, the total number of service points converted from the total amount of service transactions and / or merchandise transactions during a predetermined period after registration, the number of service points required to reach the predetermined number of service points, and given to the customer Any one or more of the service points required to reach the service rank higher than the service rank may be a receipt included in the items described in the receipt.

The POS terminal issues a receipt. The POS terminal is configured to have not only a printing function for issuing a receipt but also a function for reading a magnetic recording medium. If a customer makes a transaction using the first magnetic recording medium, the POS terminal reads information (at least, an identification number) recorded on the first magnetic recording medium, and reads the transaction information (at least, Information on the product name / service name, transaction amount) and information sent from the central information processing device after the central information processing device performs predetermined calculation processing. For example, receiving information such as the total number of service points converted from the total amount of service transactions and / or product transactions during a predetermined period after registration. It is possible to print this on the receipt, along with the date and time of the transaction, the name of the transaction product, the calculation of the transaction amount, and the items described on the receipt issued in ordinary business transactions such as dealers. Become. In this case, according to the system configuration of the central information processing device, the total number of service points obtained by converting the total amount of service transactions and / or commodity transactions during a predetermined period after registration is, for example, the total number of service points at the time of completion of the transaction. The transaction amount / service point may be added to the total, or may be the total up to the previous day.

When a registered customer conducts a transaction using the second magnetic recording medium in addition to the first magnetic recording medium, the POS terminal also uses the second magnetic recording medium. In addition to reading and writing the above information on the receipt, information on the second magnetic recording medium sent from the central information processing device, for example, the service point used in the second magnetic recording medium And / or the remaining service points usable on the second magnetic recording medium can be printed on the receipt.

With the receipt issued in this manner, the customer can obtain the number of service points obtained by converting the current transaction amount into service points, and the number of service points obtained by converting the total amount of service transactions and / or merchandise transactions in a predetermined period after registration. The totals can be grasped and can be used as a reference for subsequent transactions.

In the above configuration, a display means (for example, a monitor screen) is provided in the first magnetic recording medium issuing machine, and the identification number of the customer is read from the first magnetic recording medium to read the central information processing information. Information about the customer sent to the device and sent from the central information processing device, such as the transaction amount of the customer up to that point or the day before.
The total number of service points, the number of service points required to reach a predetermined service point, the number of service points required to reach a higher service rank (for example, C rank for a D rank customer), and The service rank, customer name information, and the like determined for the customer can be displayed on the monitor to notify the customer. Further, a printing means such as a printer may be provided in the first magnetic recording medium issuing machine, and the information may be printed and handed to the customer. The means for displaying the information and informing the customer in this way is a dedicated terminal which is connected to the central information processing device and the network separately from the first magnetic recording medium issuer, and which can also output audio information. It can also be performed by the terminal.

The display means (monitor) as described above can be provided in the POS terminal to provide information to the customer.

Further, if the first magnetic recording medium is configured as a magnetic recording medium capable of rewriting recorded items, the first magnetic recording medium issuing machine can write on the magnetic recording medium. Since the service is provided during the registration period, the information can be written to the first magnetic recording medium.

Further, not only the first magnetic recording medium but also the second magnetic recording medium is configured as a rewritable magnetic recording medium, and the POS terminal records the recorded information on the magnetic recording medium. In addition to being able to read the items that are being written, if it is equipped with a function to write, every time a transaction is performed, information that is not likely to be used for unauthorized use, such as transaction date and time,
It is also possible to record information such as a transaction store from the POS terminal on the first and second magnetic recording media.

[0068]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention is a management system for determining a service rank for a customer registered upon receiving an application, in accordance with a specific service and the total transaction amount of goods within a certain period. The customer information is stored in the master computer, and the necessary service information is transmitted to the customer periodically or individually.In addition, the transaction amount is added for each product transaction, points are examined, and the points are determined within a certain period. , Bonus points will be issued at the time of renewal of registration, and the next service rank will be determined by the total amount of transactions in the previous term. For example, if the service rank is higher, A, B, C, and D, the service will be provided at the D rank for a certain period from the beginning of registration, and the service point calculated based on the service rank based on the total transaction amount for the certain period will be issued. Will be issued as bonus points. In the next term, we will receive information services according to the service rank based on the total transaction amount of the previous term. The amount for each service rank is determined as appropriate. For example, D
Rank 200,000 yen or less per year, C rank 200,000 yen or more per year
Less than 500,000 yen, B rank is 500,000 yen to less than 1,000,000 yen per year, and A rank is 1,000,000 yen or more per year. A rank is the highest rank because it is more than 1,000,000 yen per year,
For example, if the price exceeds 1,000,000 yen three times (3,000,000 yen or more), the bonus rank will be 3 years, and the highest rank will be maintained even if the commodity transaction during that period does not reach the A rank. Special bonus plans can be provided.

As for the specific information provided by the member, specific product information related to the specific information is individually provided, and a specific service rank for the specific information is newly established and continued. (For example, 6 months to 1 year) The specific service is maintained.

The master computer used in the embodiment of the present invention includes at least the member's address, name, date of birth,
The service rank, totals of merchandise transaction amounts, the names of the main transaction merchandise, etc. are stored, but they are stored and shared on an IC card, etc. Only the total amount can be stored.

In principle, the means for recognizing the customer is based solely on the member card. However, for example, by giving the sign orally or by hand by using a uniform number or a special sign (for example, the number of the gold rank), it is possible to conduct a commodity transaction. You can also

Further, a general transaction card (commodity is 5% to 10%
1 credit card for discount sales) and 1 member card
For example, it can be treated as a King Gold card.

The service items are shared and stored in a master computer, an IC card, a member card, or the like, so that services can be provided corresponding to each customer. Since it is desired to respond flexibly, for example, by raising the size, it is preferable not to use a fixed form.

In addition, necessary items (for example, service rank, total transaction amount, recognition means, etc.) among the above-mentioned items are described on a receipt, and the conditions can be visually confirmed. When the member card is hung on a card reader, the current status is printed. Output or voice transmission by voice service. In short, it is necessary to provide various functions so that the customer can check the status of the service that can be actually received. Next, this service is performed as a service point in principle with a service voucher (shopping voucher) issued by the dealer, but other methods can be adopted. The information service in the present invention has a method and contents determined for each service rank.

Information services for customers are usually mailed, telephone, and the like. Since the quality and quantity of the information service of the present invention differs for each service rank, it is necessary to send out the mail by rank when mailing. In addition, a password corresponding to the service rank of the customer is given to a customer having an Internet terminal so that the customer can freely obtain information on the Internet corresponding to the service rank. Can be. This has the advantage that only those who want to receive the information service can access. In short, it is necessary to provide various functions so that the customer can check the status of the service that can be actually received, and to inform the service rank improving means.

[0076]

Embodiment 1 An embodiment of the present invention will be described with reference to a standard purchase order.

If the customer wishes to purchase a product, the member card is inserted into the terminal for identification. If Yes, the member computer is connected to the master computer, and the transaction value of the terminal is directly input, and the transaction volume of the product is totaled. Is done. Therefore, the existing numerical value and the numerical value added by the new purchase are totaled, the total amount of the total value is stored, and the service point is recorded. In this way, the service points are, for example, 20 points (100 points).
If the customer reaches 50 points of 1000 points (equivalent to 0 yen purchase), a 1000 yen shopping ticket can be issued and handed over to the customer at the request of the customer. Fractions are stored and accumulated until the next commodity transaction. If there is no such request, it is stored.

If the member purchases 1,000 yen or more in the birth month of the member, 200 points are awarded for each purchase (one day). That is, even if you shop several times a day,
Points are given, but 200 points are given on different days. For example, if you buy three times on July 1, you will only give 200 points, but if you buy once each on July 2, July 3, you will get 200 points on July 2,
On July 3, 200 points will be awarded.

When the commodity transaction is completed in this manner, the receipt is issued. The items described in the receipt are smaller than the conventional receipt, such as the identification number, the service rank, and the number of remaining points if necessary. Fill in the limit, and if necessary, put this receipt (or member card) on the card reader, and output the service rank, service points, total amount during the period, etc. of the member, or perform visual or voice transmission To do.

As described above, by visually checking the receipt or putting the member card on the card reader, the shortage amount of the transaction for improving the service rank can be immediately known. You can make a trading plan.

Further, the store employing the present invention can perform customer service management finely. Since the latest information of customers is always stored in the master computer, the latest services are provided based on this information,
Information requested by customers can be individually provided.

Accordingly, the service can be effectively improved, and this can be continued. In addition, since the service rank according to the product transaction is provided and maintained for a certain period of time, the customer can perform the product transaction under more advantageous conditions, and the store can significantly improve the securing rate of fixed customers. .

The above-mentioned fixed period is usually one day after member registration.
Since it is a year, it must be within one year. Therefore, it is possible to apply for automatic continuation or continuation before the period elapses. Further, after a certain period (for example, one month) has elapsed, the treatment can be continued, but after a certain period, it is treated as a new registration. The advantage of the continuation is that an information service corresponding to the transaction total amount of the previous period can be received. For example, if the total transaction amount in the previous period is 500,000 yen, an information service of rank B is obtained, and if it is 1 million yen, an information service of rank A is obtained.

However, since the service point is always a basic service point, it does not change whether it is new or continuous. The bonus point is calculated from the service rank of the total transaction amount in the current year when the continuation is performed.

As described above, depending on the presence or absence of the continuation procedure,
Because the services are different, continuing after a certain period is more advantageous.

[0086] The service points in the present invention are saved if there is no request from the customer, so that the customer can use the service points appropriately based on the shopping plan. In particular, when the continuation is carried out, if the service rank is on the border line, the service rank may be raised by ordinary payment first, and then the service points may be consumed.

[0087]

Embodiment 2 A case where a member card is used in an embodiment of the present invention will be described. Terminal 1 of each store
When the member card 1 is set in 1 and the necessary items for the commodity transaction are input, arrows 2, 3, 4, and
5, the past transaction amount is totaled, the service points are calculated by the current service rank, and each store 1 is indicated as indicated by arrows 7, 8, 9, 10.
1 and 11 are transmitted. Therefore, at each store 11, the receipt 1
2. Fill in the required points and enter the service points, issue a shopping ticket at a rate of, for example, 1000 points, and store the fractions in the member card so that they are counted at the next transaction.

The member card 1 stores, for example, identification numbers, addresses, names, service ranks, transaction totals, remaining points, and the like.

Next, as shown in FIG. 4, the receipt 12 describes the store name, transaction date, product name, price, calculation, service rank, purchase total, identification number, and service points for the transaction. As described above, if the member card is inserted into the card reader, the result of the transaction within the period will be known, and if the receipt is viewed, the result of the actual transaction will be known.

[0090]

Embodiment 3 Another embodiment of the present invention will be described with reference to FIG. If the customer who has registered the specific information wishes to purchase a product, a member card is inserted into the terminal to identify the product. After the same procedure as in the first embodiment is performed and the purchased product is input, special information registration is performed. And the points are totaled according to the specific service rank. Also in this case, since the credit service can be received, the special information service can be received in addition to the credit service.

When the special information is registered, the service points are calculated according to the special service rank for a certain period thereafter, and are calculated each time a transaction is made. If this service point exceeds a certain amount (for example, 1000 points),
You can withdraw to a fixed amount. For example, if there are 10,000 service points, 5,000 can be left as desired.

[0092]

According to the present invention, customers registered by application can be individually grasped and services can be individually provided, and special services can be provided to providers of special information. . In addition, the service rank is determined according to the actual condition of the commodity transaction, and the service can be performed with a fine texture, and the customer can be requested. In particular, there is a characteristic that the management results can be used for improving the profit of the customer, such as improving the service rank, giving bonus points, and continuing the service rank of the previous term in the next term.

Further, with respect to the identification of the customer, there is also an effect of increasing the usage rate of the customer by a plurality of treatments (for example, the combination of a member card and another card or the combination of a number).

In the customer management system according to the present invention, a second magnetic recording medium (for example,
The magnetic card) corresponds to a voucher that can be used in the same affiliated store or affiliated store employing the customer management system of the present invention, but the balance that can be used for the second magnetic recording medium, or No information about the rest of the possible service points is recorded, and this information is network-connected to a magnetic recording medium issuing machine for issuing a second magnetic recording medium and a POS terminal for reading the second magnetic recording medium. It is recorded and managed only in the central information processing device. That is, if information indicating that a transaction has been made using the second magnetic recording medium is sent from the POS terminal, the information is recognized based on the identification means such as an identification number recorded on the second magnetic recording medium. The transaction amount or the service point obtained by converting the transaction amount is subtracted from the available balance or the available service point in the central information processing device, and the available balance or the available service point is subtracted. It is updated and stored only in the central information processing device.

Therefore, it is impossible to write unauthorized usable balances or the remaining available service points on the second magnetic recording medium to perform unauthorized use, which is effective for preventing unauthorized use of the magnetic card.

[Brief description of the drawings]

FIG. 1 is a block diagram of an embodiment of the present invention.

FIG. 2 is a block diagram in the case of a large number of stores.

FIG. 3 is a view showing an example of a member card.

FIG. 4 is an exemplary view of a receipt.

FIG. 5 is a block diagram of another embodiment.

[Explanation of symbols]

 1 Member Card 6 Master Computer 11 Store Terminal 12 Receipt

Claims (12)

[Claims] Claims 1. (a) In a customer management system for providing services to registered customers in accordance with the value of service transactions and / or the value of product transactions, (b) When registering a customer, the rank of the service provided to the registered customer is made to correspond to the total amount of the service transaction and / or the commodity transaction in a predetermined period, or the total amount of the service transaction and / or the commodity transaction in the predetermined period is provided. Converted into points and selected from predetermined service ranks corresponding to the total number of converted service points, and determined (c) Transactions every time a registered customer performs service transactions and / or product transactions (E) within the specified period, when the specified period has passed, and the converted service points shall be converted into service points and the converted service points shall be added. If the total transaction amount in the above or the total number of service points during the predetermined period is within the range of the total transaction amount or the total service points corresponding to the service rank determined at the time of the registration, The service is provided to the customer in accordance with the total amount or the total of the service points and the service rank determined at the time of registration, and the total amount of the transaction or the total of the service points is set to the service rank determined at the time of the registration. If the corresponding transaction amount or service point total is out of the range, the service is provided to the customer by associating the transaction amount or service point total with the service rank corresponding to the applicable range. Providing a customer management system. (2) In a customer management system for providing services to registered customers corresponding to the value of service transactions and / or the value of commodity transactions for registered customers, (b) When registering a customer, the rank of the service provided to the registered customer is made to correspond to the total amount of the service transaction and / or the commodity transaction in a predetermined period, or the total amount of the service transaction and / or the commodity transaction in the predetermined period is provided. Converted into points and selected from predetermined service ranks corresponding to the total number of converted service points, and determined (c) Transactions every time a registered customer performs service transactions and / or product transactions (D) adding the transaction amount to the service point and converting the service point to the service point; If the transaction amount is exceeded or the added service points exceed the predetermined number of service points, the service is provided to the customer in response to the request from the registered customer, and (f) when the predetermined period elapses, If the total transaction amount within the predetermined period or the total number of service points during the predetermined period is within the range of the total transaction amount or the total number of service points corresponding to the service rank determined at the time of registration, Providing the customer with a service obtained by subtracting the provided service in response to the customer's request from the service corresponding to the total transaction amount or the total of service points and the service rank determined at the time of registration, The total amount of service points or the total number of service points corresponds to the service rank determined at the time of registration. If it is out of the range, the service provided according to the request of the customer is subtracted from the service corresponding to the total amount of the transaction or the total of the service points and the service rank corresponding to the corresponding range. A customer management system that provides services to customers. 3. When the registration is continued after the lapse of the predetermined period, the rank of the service provided to the customer who continues the registration is determined by the total amount of the transaction amount within the predetermined period or the service point within the predetermined period. 3. The customer management system according to claim 1, wherein the customer management system is determined in correspondence with the total number of items. 4. When the registration is continued after a lapse of a predetermined period, the service left unprovided to the customer after the lapse of the predetermined period is carried over to the customer after the continuation of the registration and provided to the customer. Item 3. The customer management system according to Item 3. 5. A service provided to a customer specified by a service rank is a customer of a magnetic voucher corresponding to a service point obtained by converting a transaction amount of a service transaction and / or a product transaction of the customer or a magnetic recording medium corresponding to the voucher. 4. The customer management system according to claim 1, wherein the customer management system is provided to a customer. 6. The service according to claim 1, wherein the service provided to the customer specified by the service rank includes provision of information to a registered customer. Customer management system. 7. A service provided to a customer specified by a service rank and an added transaction amount exceeding a predetermined transaction amount, or when an added service point exceeds a predetermined number of service points. In addition to services provided in response to requests from registered customers, based on specific information provided by registered customers or specific information obtained from customers when registering customers, customer The customer management system according to any one of claims 1 to 3, wherein an additional service is provided to the customer every time a service transaction and / or a product transaction is performed. 8. When the transaction value of a registered customer's service transaction and / or product transaction exceeds a predetermined amount, additional service is provided to the customer in the service transaction and / or product transaction. The customer management system according to any one of claims 1 to 3, wherein the customer management system is provided. 9. The provision of an additional service to a customer and the provision of an additional service to a customer are characterized by changing a rate of converting a transaction amount of a service transaction and / or a commodity transaction into a service point. The customer management system according to claim 7. 10. A magnetic recording medium is issued by a magnetic recording medium issuing machine connected to a central information processing apparatus via a network, and recorded by a POS terminal also connected to the central information processing apparatus via a network. When the data is read and the magnetic recording medium is issued by the magnetic recording medium issuer, the identification number is recorded on the magnetic recording medium, and the identification number is stored in the central information processing device. A money balance usable by the magnetic recording medium and / or the number of service points corresponding to the usable money balance are recorded, and when a service transaction and / or a goods transaction is performed using the magnetic recording medium, The identification number recorded on the magnetic recording medium read by the POS terminal and the service transaction and / or
Alternatively, information relating to the transaction value of the commodity transaction is sent to the central information processing device, and the central information processing device determines the number of service points corresponding to the money balance that can be traded on the magnetic recording medium and / or the usable money balance. The customer management system according to claim 5, wherein is updated. 11. The customer management system according to any one of claims 1 to 10, wherein the receipt is issued to a customer every time a service transaction and / or a product transaction is performed by a registered customer. The customer recognition means, the service rank determined for the customer, the service points converted from the transaction value of the service transaction and / or the product transaction, and the total amount of the service transaction and / or the product transaction for a predetermined period after registration. One of the total number of converted service points, the number of service points required to reach the predetermined number of service points, and the number of service points required to reach the service rank higher than the service rank given to the customer Or, a receipt characterized in that a plurality of types are included in items described in the receipt. 12. The customer management system according to any one of claims 1 to 10, wherein the receipt is issued to a customer every time a service transaction and / or a product transaction is performed by a registered customer. In the case where a service transaction and / or a product transaction is performed using the magnetic recording medium according to claim 10, customer recognition means, a service rank defined for the customer, the service transaction and / or
Or service points obtained by converting the transaction value of commodity transactions, the total number of service points obtained by converting the total amount of service transactions and / or product transactions for a predetermined period after registration, the number of service points required to reach a predetermined number of service points, In addition to any one or more of the service points required to reach a service rank higher than the service rank given to the customer, the total of service points used in the magnetic recording medium and / or The receipt, wherein the remaining service points usable on the magnetic recording medium are included in the items described in the receipt.