JPH1063178A - Operation device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To make it possible to start the dealing only by approach of an operator and to efficiently guide the operator's hand to an operation position so that the opera tor is able to make smooth handling, by providing the operation position of the opera tor with an output means which outputs tactile information sensible by human being. SOLUTION: A reception panel 11 has a guest detecting sensor for detecting the approach of an operator. When this guest detecting sensor detects the operator, air is blown from blowing port 13 opened in the position near an entrance and exit 12 to enable the operator approaching the operation position of the front surface to sense tactile information that the operator feels the blowing pressure. A medium transporting roller 15 is disposed on a medium transporting passage 14 communicating with the inside of the entrance and exit 12 to permit the carrying in and out of the medium and a compressor 17 is connected to a blast duct 16 communicating with the inside of the blast port 13 to permit blasting. As a result, a visually handicapped person knows that he comes near to the operation position by sensing the blowing outputted from an ATM. The air is blown and the guidance is started only when the person approaches the device and, therefore, the natural reception and dealing with the visually handicapped person are made possible.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operating device provided in various kinds of transaction processing devices such as an automatic teller machine, an automatic teller machine, an automatic ticket vending machine, an automatic ticket gate, an automatic checkout machine, and the like. The present invention relates to an operation device that enhances the operability of visually impaired persons other than healthy persons.

[0002]

2. Description of the Related Art Generally, when the present invention is applied to an operating device which enables input / output operation of a visually impaired person, for example, an automatic teller machine (ATM), an automatic ticket vending machine, etc., it is operated by voice guidance or braille in addition to display guidance. It guides you as much as possible. But,
When operating with this type of operating device, the visually impaired cannot clearly recognize the specified operating position, such as the entrance of the medium for entering and exiting the handling medium, which makes the handling of the medium troublesome. For these reasons, it has been difficult for visually impaired persons to use the system.

[0003]

SUMMARY OF THE INVENTION Accordingly, the present invention has been made so that a customer service can be started only when an operator approaches, and the operator's hand can be efficiently guided to an operation position so that handling and operation can be performed smoothly. The purpose is to provide an operating device.

[0004]

According to the first aspect of the present invention,
An operation device that is handled and operated by an operator, characterized by comprising output means for outputting tactile information to be sensed by a person at an operation position operated by the operator.

The invention according to claim 2 is characterized in that the output means for outputting tactile information is formed by blowing means for blowing and outputting.

The invention according to claim 3 is characterized in that the output means for outputting tactile information is constituted by heat radiating means for radiating and outputting heat.

The invention according to claim 4 is characterized in that the output means for outputting tactile information is constituted by vibration generating means for generating and outputting vibration.

According to a fifth aspect of the present invention, there is provided an air blowing means for blowing hot or cold air to output tactile information.

The invention according to claim 6 is characterized in that a detecting means for detecting the position of the operator, and when the detecting means detects the operator, an output means is outputted in accordance with the detected position.

The invention according to claim 7 is characterized in that, based on the end of the handling operation of the operation position, the output operation of the output means of the operation position is ended.

The invention according to claim 8 is an operating device which is handled and operated by an operator, wherein a notifying means for outputting notification information to an operation position operated by the operator, and a medium carried by the operator is detected. A detection unit; and a control unit that outputs notification information of the notification unit when the detection unit detects a medium.

According to a ninth aspect of the present invention, there is provided an operating device which is handled and operated by an operator, a notifying means for outputting a plurality of pieces of notification information for each operation position operated by the operator, and notification type information of the notifying means. Detecting means for detecting a medium storing the
When the detection means detects a medium owned by the operator, the control means controls output of notification information corresponding to the notification type information of the medium.

[0013]

According to the present invention, when the operator handles and operates the operation device, the output means outputs the tactile information sensed by the operator to the operator to make the operator sense. When the output means outputs the tactile information, the tactile information is made to be sensed by the operator by the blowing output of the blowing means.

Similarly, when the output means outputs the tactile information, the operator senses the tactile information by the heat radiation output of the heat radiation means. Similarly, when the output unit outputs the tactile information, the operator senses the tactile information by the generation of vibration of the vibration generating unit. Similarly, when the output means outputs the tactile information, the operator senses the tactile information by the hot air output or the cold air output of the blowing means.

Further, when the operator detects the position of the operator when handling and operating the operating device, the output means outputs tactile information in accordance with the detected position. Similarly,
When the operator handles and operates the operation device, the output of the output means of the operation position is terminated based on the end of the handling operation of the operation position. Similarly, when the detection means detects a medium possessed by the operator when the operator handles and operates the operating device, the control means outputs notification information of the notification means based on the detection of the medium. Similarly, when the operator detects the medium possessed by the operator when handling and operating the operating device, based on the detection of the medium, the control means outputs notification information corresponding to the notification type information of the medium. I do.

[0016]

As a result, when the operator approaches the operating device, the operator receives the tactile information output from the operating device and senses the operating position, so that the operator can be surely notified that the operating position has been approached. Therefore, the visually impaired person does not need to search for the operation position directly by groping, and the customer service can be started just by approaching, and natural customer service with the visually impaired can be achieved. In addition, since the handling operability of a visually impaired person can be enhanced only by adding a tactile information output function to the operation position, a normal person can handle without a sense of incongruity with little change in appearance. As the tactile information in this case, tactile information such as air blowing, warm air, cold air, heat radiation, and vibration generation, which is allowed by the tactile detection capability of the person, is output.

Further, if the configuration is such that the tactile information is output only when the operator is detected, the output can be stopped and stopped when the operator is not in use, so that the tactile information can be output efficiently without waste. Can work. In addition, if the output of tactile information is stopped at the end of handling the operation position,
The end of handling of the operation position is immediately known to the operator, and the operation of the visually impaired person is facilitated.

[0018] In addition, if tactile information is output when a medium such as an ID card is detected in addition to the detection of a person, the operator carrying the medium can accurately respond, and the reliability is improved. High operation guidance can be provided. Further, if one determined from a plurality of pieces of notification type information is stored in a medium, the same notification information determined from the medium can be output to provide operation guidance according to the operator.

[0019]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described below in detail with reference to the drawings. [First Embodiment] FIG. 1 shows an ATM air-blowing guide device which enables operation and use by a healthy person and a visually impaired person. And an air inlet 13 formed at a position near and above the entrance 12 through which the medium can enter and exit.

Further, the customer service panel 11 has a customer detection sensor such as a reflection type optical detection sensor (not shown) for detecting that the operator has approached, and when the customer detection sensor detects the operator, the entrance / exit is detected. An operator approaching the front operation position by blowing air from the air blowing opening 13 opened in the vicinity of the position 12 senses tactile information for feeling the blowing pressure.

As shown in FIG. 2, a medium transport roller 15 is provided on a medium transport path 14 communicating with the inside of the entrance 12.
Are arranged to allow the loading and unloading of the medium, and a compressor 17 is connected to a blowing duct 16 communicating with the inside of the blowing port 13 to allow the blowing.

At the time of this blowing, besides using a compressor, as shown in FIG. 3, a blowing fan 19 connected to a blowing motor 18 is rotated to generate a blowing output 20, which is guided to a blowing port. It can also be configured.
Further, it is also possible to adopt a configuration in which not only the air at normal temperature but also a hot air or a cool air is blown and the temperature difference is selectively used and sensed.

Although air is used as one of the tactile information, the present invention is not limited to this. Tactile sensing, such as heat sensing information, vibration sensing information, auditory sensing information, and fragrance sensing information, which is sensed by a person other than eyes. Any tactile information that can be captured by the function is output to inform the operator.

Thus, when the visually impaired approaches the ATM, it senses the airflow output from the ATM and knows that it has approached the operating position. We can take care of customers naturally with people with disabilities.

Further, since the air blowing guide device outputs air according to the presence or absence of a visually impaired person and stops the air blowing, it can efficiently output air while the visually impaired person is using the air. Further, by stopping the air supply output at the end of the handling, the end of the handling at the operation position can be accurately understood, and the handling operation of the visually impaired person is facilitated. Furthermore, since this ATM only has a blowing function, there is little change in appearance, and there is no change in operation, so that a healthy person can handle the ATM smoothly without any discomfort.

FIG. 4 is a block diagram showing a control circuit of the air guiding and guiding apparatus. The CPU 41 connects a medium processing unit 42, a customer detection sensor 43, and the compressor 17, and stores them in a memory 4.
4 is controlled according to the program stored.

The medium processing section 42 carries out processing for transporting a medium such as a cash card used at the time of a transaction, and processing for reading and writing data on the medium. In addition, the customer detection sensor 43 detects whether there is a person who uses the transaction on the front of the customer service panel 11, and based on the detection signal, the CPU 41 outputs a command signal to the compressor 17 to start blowing, and Pause.

The processing operation of the air guide device having the above-mentioned configuration will be described with reference to the flowchart of FIG.
Now, when a visually impaired person approaches the front of the ATM, this is detected by the customer detection sensor 43, and based on this detection signal, the CPU
41 determines that a visually impaired person has arrived and outputs an air blowing ON signal to the compressor 17 (steps n1 to n2). Based on this air blowing ON signal, the air blowing amount is such that the visually impaired person senses air blowing through the air outlet 13. Output. When the visually impaired person senses this, it can follow the air supply source and immediately check the entrance 12 near the air vent located on the windward side.
Detects that the transaction has started, and outputs a blower OFF signal (steps n3 to n4).

When the medium is taken in and the data processing of the medium is completed in the internal medium processing section 42, the CPU 41 discharges the medium to the entrance 12 and outputs the air blowing ON signal again to blow the air again, and It informs that the data-processed medium has been returned (steps n5 to n6).

When the visually impaired person removes the returned medium upon sensing this re-blast, the CPU 41 determines that the transaction has been completed, stops blowing, and ends one transaction (steps n7 to n7).
n8).

[Second Embodiment] FIG. 6 shows another AT of the present invention.
M shows an infrared guiding and guiding apparatus. The infrared guiding and guiding apparatus includes an entrance 62 for allowing a predetermined medium such as a transaction card to enter and exit from a customer service panel 61 on the front side, and a number of infrared radiation ports 63 formed near the upper part of the entrance 62. ….

Further, the customer service panel 61 has a customer detection sensor such as a reflection type optical detection sensor (not shown) for detecting that the operator has approached. When the customer detection sensor detects the operator, the entrance / exit is detected. An infrared ray is radiated from an infrared ray radiating port 63 opened at a position near 62 so that an operator approaching a front operation position senses tactile information that feels heat.

As shown in FIG. 7, a medium transport roller 65 is provided on a medium transport path 64 communicating with the inside of the entrance 62.
And the medium is allowed to be carried in and out.
An infrared radiation device 66 is connected to the inside communicating with the infrared radiation to emit infrared radiation. With this, when the visually impaired approaches the ATM, it senses the infrared radiation output from the ATM and knows that it has approached the operating position. We can take care of customers naturally with people with disabilities.

FIG. 8 is a block diagram showing a control circuit of the infrared guidance / guiding device. The CPU 81 connects the medium processing unit 82, the customer detection sensor 83, and the infrared radiation device 66 to each other according to a program stored in the memory 84. Control.

The medium processing unit 82 carries out processing for transporting a medium such as a cash card used at the time of a transaction, and processing for reading and writing data on the medium. In addition, the customer detection sensor 83 detects whether there is a person who uses the transaction in front of the customer service panel 61, and based on this detection signal, the CPU 81 outputs a command signal to the infrared radiation device 66 to start infrared radiation. And pause again.

The processing operation of the infrared guidance and guidance apparatus thus configured will be described with reference to the flowchart of FIG. Now, when a visually impaired person approaches the front of the ATM, this is detected by the customer detection sensor 83, and C is detected based on the detection signal.
The PU 81 determines that a visually impaired person has arrived and outputs an infrared radiation ON signal to the infrared radiation device 66 (steps n11 to n11).
12) On the basis of the infrared radiation ON signal, the infrared radiation port 63 radiates an amount of heat enough for a visually impaired person to detect infrared radiation heat. The visually impaired person who sensed this can follow the heat radiation source and immediately check the entrance 62 near the infrared radiation outlet 63. When the visually impaired inserts a medium into the entrance 62, the CPU 81 informs that the transaction has started. Detect and output an infrared radiation OFF signal (steps n13 to n13)
14).

When the medium is taken in and the data processing of the medium is completed in the internal medium processing section 82, the CPU 81 releases the medium to the entrance 62 and outputs an infrared radiation ON signal again to re-emit the medium. That the data-processed medium has been returned (steps n15 to n1).
6).

When the re-radiation is sensed and the visually impaired person removes the returned medium, the CPU 81 determines that the transaction has been completed, stops emitting infrared rays, and ends one transaction (steps n17 to n18). ).

Third Embodiment FIG. 10 shows another embodiment of the present invention.
1 shows a TM card guidance / guiding device. The card guidance / guiding device includes an entrance / exit 102 for allowing a predetermined medium such as a transaction card to enter / exit a customer service panel 101 on a front surface, an air vent 103 opening at a position near and above the entrance / exit, and a voice. , And an ID card communication device 106 that communicates with the ID card 105 in a non-contact manner.

The above-mentioned air outlet 103 outputs air from an internal compressor (not shown), blows and senses when the visually impaired responds to the operation, and follows the windward to determine the position of the entrance 102 near the air outlet. Guide and inform. The speaker 104 guides the customer by voice from the speaker 104 when a healthy person responds to the operation.

The above-described ID card communication device 106 permits communication without contact with the ID card 105 by, for example, infrared communication, and allows the operator carrying the ID card 105 to use the ATM.
When it comes to the front, the data recorded on the ID card is read in a non-contact manner, and when it is determined that the ID card is for the visually impaired, the air is blown out from the air outlet 103 to guide the position of the entrance 102 to the air blowing guide. If it is determined that the ID card is for a healthy person, the service information is output from the speaker 104 to provide voice guidance.

FIG. 11 is a block diagram showing a control circuit of the card guiding and guiding apparatus.
The D card communication device 106, the compressor 113, and the speaker 104 are connected, and these are controlled according to a program stored in the memory 114.

The medium processing unit 112 carries out processing for transporting a medium such as a cash card used at the time of a transaction, and processing for reading and writing data on the medium. The compressor 113 is C
In response to the air blow command signal or the wind stop command signal from the PU 111, the air blow is started and the air blow is stopped.

The processing operation of the card guiding and guiding apparatus thus configured will be described with reference to the flowchart of FIG. Now, when the operator carrying the ID card 105 approaches the front of the ATM, the ID card communication device 106 communicates with the operator in a non-contact manner.
Reference numeral 111 reads an ID card for a healthy person or an ID card for the visually impaired (steps n21 to n22). If it is determined that the operation is carried out by a healthy person carrying the ID card for a healthy person, customer service guidance for the transaction is provided. A voice is output from the speaker 104 to provide guidance (steps n23 to n24), and a transaction operation is started in accordance with the guidance to execute a transaction operation suitable for a healthy person (step n25).

On the other hand, when it is determined that the visually impaired person carries the ID card for the visually impaired, the compressor 113 is driven to output air from the air outlet 103 toward the visually impaired person in front, and this is output. The visually impaired person who senses easily follows the windward to easily check the entrance 102 located in the vicinity, and starts the handling operation of the medium smoothly (step n2).
6).

As described above, the voice guidance from the speaker 104 and the ventilation guidance from the air outlet 103 are selectively used in accordance with the transaction use between the healthy person and the visually impaired person, and the guidance guidance suitable for both operators is provided. Do. Also, in this case, the correspondence of the operator carrying the ID card can be taken accurately, and highly reliable operation guidance can be provided. Further, by storing one piece of transaction-specific information defined in the ID card, the dedicated information defined from the ID card can be efficiently output and guided, and the transaction operation can be performed more smoothly.

[Fourth Embodiment] FIG. 13 shows another embodiment of the present invention.
1 shows a TM vibration guide device, which includes a door 132 for allowing a predetermined medium such as a transaction card to enter and exit a customer service panel 131 on the front side;
And a customer detection sensor such as a reflection-type optical detection sensor (not shown) for detecting that the operator has approached.

The vibration generator 133 is provided with an entrance 132
The peripheral part of the opening protruding to the outside of the customer service panel 131
The ATM is provided with a certain clearance with the penetrating portion of the ATM to freely support the vibration. When the operator approaches the front of the ATM, a certain amount of vibration is sensed by partially outputting the vibration to the extent that the operator feels the occurrence of vibration.

As described above, when the visually impaired approaches the operating device, the visually impaired person senses the operating position immediately after receiving the tactile information output from the operating device. I understand. Therefore, the visually impaired person does not need to directly search for the operation position by fumbling, and can take care of the customer just by approaching, and can take care of the customer naturally with the visually impaired person. In addition, by simply adding a tactile information output function to the operation position, the handling operability of the visually impaired can be enhanced, so there is little change in appearance, and since there is no change in handling operation, healthy people do not feel uncomfortable It can be handled smoothly.

Also, by outputting the tactile information only when the visually impaired person is detected, the output is stopped and waits when the visually impaired person is not in use, so that the output of the tactile information is efficiently performed without waste. can do. Further, since the output of the tactile information is stopped at the end of the handling operation, the end of the handling at the operation position is immediately recognized by the visually impaired person, and the operation of the visually impaired person is facilitated. In addition to detecting humans,
When the D card is detected and guided for guidance, the correspondence with the operator carrying this ID card can be taken accurately, and highly reliable operation guidance can be performed. Furthermore, not only healthy persons and visually impaired persons but also hearing impaired persons can be used.

In correspondence between the present invention and the configuration of the above-described embodiment, the operating device of the present invention corresponds to the ATM of the embodiment, and similarly, the operator corresponds to a healthy person and a visually impaired person. , The operation position is each of the entrances 12, 62, 102,
132, the tactile information corresponds to blast pressure, hot air, cold air, heat radiation, vibration generation, etc.
3 and 103, the CPUs 41 and 81 that output commands to the infrared radiation port 63, the entrance 132, and the like.
The heat radiation means corresponds to the infrared radiation device 66, the vibration generation means corresponds to the vibration generation device 133, and the detection means corresponds to each customer detection sensor 43, 83. In response to the notification means
The medium corresponds to the speaker 104, the medium corresponds to the ID card 105, the detection means for detecting the medium corresponds to the ID card communication device 106, and the notification type information includes data for distinguishing a healthy person from a visually impaired person and ATM. The control means corresponds to the CPU 111, and the present invention is not limited to the configuration of the above embodiment.

[Brief description of the drawings]

FIG. 1 is a main part front view showing a ventilation guide device according to a first embodiment of the present invention;

FIG. 2 is a vertical sectional side view showing a ventilation guide device according to the first embodiment of the present invention.

FIG. 3 is a schematic side view showing another blowing structure of the first embodiment of the present invention.

FIG. 4 is a block diagram of a control circuit of the air guide system according to the first embodiment of the present invention;

FIG. 5 is a flowchart showing a processing operation of the air blowing guide device according to the first embodiment of the present invention;

FIG. 6 is an essential part front view showing an infrared guide device according to a second embodiment of the present invention;

FIG. 7 is a longitudinal sectional side view showing an infrared guide device according to a second embodiment of the present invention.

FIG. 8 is a control circuit block diagram of an infrared guidance and guidance apparatus according to a second embodiment of the present invention.

FIG. 9 is a flowchart showing a processing operation of the infrared guidance and guidance apparatus according to the second embodiment of the present invention.

FIG. 10 is a front view of a main part of a card guiding and guiding apparatus according to a third embodiment of the present invention.

FIG. 11 is a control circuit block diagram of a card guiding and guiding apparatus according to a third embodiment of the present invention.

FIG. 12 is a flowchart showing a processing operation of the card guidance / guiding device according to the third embodiment of the present invention.

FIG. 13 is an essential part perspective view showing a vibration generation state of a vibration guidance device according to a fourth embodiment of the present invention.

[Explanation of symbols]

 12, 62, 102, 132 Doorway 13, 103 Blowout port 17, 113 Compressor 18 Blower motor 41, 81, 111 CPU 43, 83 Customer detection sensor 63 Infrared radiation port 66 Infrared radiation device 104 Speaker 105 ID card 106 ID card communication device 133 Vibration generator

Continuation of the front page (72) Inventor Hideyuki Ohara 10 Okayama Todo-cho, Ukyo-ku, Kyoto-shi, Kyoto (72) Inventor Takehiro Agata 10 Okayama-Todo-cho, Ukyo-ku, Kyoto, Kyoto Inside

Claims (9)

[Claims] 1. An operating device which is handled and operated by an operator, the operating device comprising output means for outputting tactile information to be sensed by a person at an operating position operated by the operator. 2. The operating device according to claim 1, wherein the output means is a blower for outputting a blower. 3. The operating device according to claim 1, wherein said output means is a heat radiation means for outputting heat radiation. 4. The operating device according to claim 1, wherein said output means is vibration generating means for generating vibration. 5. The operating device according to claim 2, wherein the blowing means blows hot air or cold air. 6. A detecting means for detecting the position of the operator, and when the detecting means detects the operator, an output means is output in accordance with the detected position.
The operating device as described. 7. The output of the output means of the operation position is terminated based on the end of the handling operation of the operation position.
The operating device according to 2, 3, 4 or 5. 8. An operating device which is handled and operated by an operator, a notifying means for outputting notification information to an operation position operated by the operator, a detecting means for detecting a medium carried by the operator, An operation device comprising: a control unit that outputs notification information of the notification unit when the detection unit detects a medium. 9. An operating device which is handled and operated by an operator, comprising: a notifying means for outputting a plurality of pieces of notification information for each operation position operated by the operator; and a medium storing notification type information of the notifying means. An operation device comprising: a detection unit for detecting; and, when the detection unit detects a medium possessed by an operator, a control unit for controlling output of notification information corresponding to notification type information of the medium.