JPH1049579A - Vacarious work execution system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce the labor of manual work and to shorten the switching time and restoring time required from the generation of an emergency event up to the restart of work. SOLUTION: When a work transfer processing is started, a work transfer client 2 reads out one or more vicarious work execution agencies stored in a load judging file 22 and a file transfer client 3 acquiers work processing volume stored in the system information file 23 of each vicarious work execution agency candidate through a router 8 and a transmission line 9, compares the operation processing volume of each vicarious work execution agency candidate at the point of time with reference load stored in a load judging file 22 included in its own processor, judges the system load of the candidate, and determines vicarious work execution agency based on the system load. The start and end of work transfer are registered in a schedule file 21 as start and end time.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a business agency system for performing business agency between a plurality of branch offices.

[0002]

2. Description of the Related Art When there are branch offices all over Japan, each branch office usually operates its own business. However, when the business of each branch office cannot be continued due to night or holiday, system trouble / natural disaster, etc., there is a function of business substitution. Conventionally, the business agency has established one base branch office for multiple branch offices scattered throughout Japan, and as a base information center,
At night or on holidays, he was acting on behalf of the company when business operations were not possible due to system troubles, natural disasters, etc. FIG.
Shows the relationship between the branch information center and the base information center. The operations of multiple branch information centers scattered in the eastern Japan area will be handled collectively by the eastern Japan base information center.
In this way, information centers scattered throughout Japan were divided into several blocks, and operations were performed on behalf of a plurality of base information centers. FIG. 18 shows a flowchart of a conventional business agency process. This is a normal business operation processing performed at night or on a holiday. In step S102, the branch information center requesting the business agency calls the base information center to start the business agency. In step S104, an instruction to start a business agency is input from the screen at the command board of the branch office information center. In step S106, a process of extracting data necessary for the agency operation is started. In step S108, the extracted data is transferred to the base information center via the transmission path. In step S110, the base information center reflects the transmitted data in the database. In step S112, after the data has been reflected in the database, data notifying that the processing has been completed is transferred to the branch information center. In step S114, the branch office information center deletes the unnecessary data, and displays a message on the control console that the business acting process has been completed. In step S116, a notification to the effect that the agency processing has been completed is sent to the base information center by telephone.

[0005] As described above, the business surrogate processing is performed, but there is one base information center per block which can perform the business surrogate. In addition, the start of the business agency was determined by whether or not a person could make a telephone call between the base information center and the branch office information center to perform the business agency.

[0004]

As described above, since there is only one base information center per block that can perform work, the base information center is in a state where the processing load is high or the system is down for some reason. At times, there was a problem that it was not possible to act for business. In addition, the start of the agency operation is determined by whether or not a person can make a telephone call between the base information center and the branch office information center to perform the agency operation, and start / end the agency operation. For this reason, it takes time for business services to be restarted in the event of an emergency, until business services are restarted, and there have been problems in reliability and serviceability.

SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned problems, and has been made to reduce labor and switching time by manual work, and to shorten recovery time until resuming business operation in the event of an emergency. The purpose is to obtain a business agency system.

[0006]

A business surrogate system according to the present invention is a business surrogate system in which a plurality of processors each executing a business are connected via a transmission line to mutually perform the business of another processor. The processor includes: (a) a load determination storage unit that stores one or more other processors as business proxy candidates capable of performing a business, and stores a standard load of the business in the business proxy destination candidate;
(B) a system information storage unit that stores the amount of business processing in the own processor; (c) a system information accumulation unit that collects the amount of business processing in the own processor and stores it in the system information storage unit; Transfer means for transferring via a transmission path; and (e) obtaining one or more service agent destination candidates stored in the load determination storage unit and using the transfer means to store in the system information storage unit of each service agent candidate. Obtain the stored business processing amount, compare the business processing amount of each business surrogate destination candidate with the standard load stored in the load determination storage unit, and determine the system load of each business surrogate destination candidate according to a predetermined procedure. And a task transfer unit that determines a service transfer destination based on the system load and transfers the task.

The business agency system further includes a data storage unit for storing data relating to the business, the business transfer unit further extracts data related to the business to be transferred from the data storage unit, and the transfer unit includes: Further, the extracted data is transferred to a business agency via the transmission path.

[0008] The business agency system further comprises an input means, and the business agency processing is started and ended at an arbitrary time by the input means.

The business agency system further includes a schedule storage unit for storing a business transfer start time and a business transfer end time, and the business transfer unit stores the business transfer start time stored in the schedule storage unit. The transfer process for transferring the task of the processor to another processor is started, and the processor acting on behalf of the task at the task transfer end time stored in the schedule storage unit ends the task on behalf of the task, and the It is characterized by transferring to a processor.

[0010] The load determination storage unit may further store a priority for each of the business proxy destination candidates, and the business transfer means may determine the business proxy destination based on the priority.

[0011] The load determination storage unit further stores the number of processors that can be substituted for each business substitution destination candidate, the system information storage unit further stores the number of processors that are being substituted, The number of processors that can be substituted and the number of processors that are being substituted are compared to determine a business substitution destination.

The system information storage unit further stores an operation mode of its own processor, and the business transfer means determines a business transfer destination based on the operation mode stored in the system information storage unit as a business transfer destination candidate. It is characterized by doing.

[0013]

BEST MODE FOR CARRYING OUT THE INVENTION

Embodiment 1 FIG. In this embodiment, at a preset time, a transfer process for transferring the task of the own processor to another processor is started, and when a predetermined time comes, the processor acting for the task terminates the task on behalf of the processor. Then, a business proxy system to be transferred to the processor of the business transfer source will be described.

FIG. 1 is an overall configuration diagram of a business surrogate system. It consists of the East Japan Information Center (Tokyo) and the other six branch information centers. Each information center independently executes a business, and is mutually connected between the branch offices via a transmission line to perform the business of another branch office on behalf of each other. The same applies to western Japan. FIG. 2 is a diagram showing a business customer management system in each branch office. The business at each branch office is the maintenance and management of elevators and equipment in buildings. Each branch office has an on-call contract or a remote monitoring contract for each customer. In the on-call contract, for example, when a failure occurs in an elevator installed in a building of the customer, the customer notifies the contracted information center of the occurrence of the failure by telephone. The information center knows the occurrence of the failure by telephone and dispatches a field engineer to take action for the failure. The remote monitoring contract means that when a failure occurs in an elevator or equipment with which the remote monitoring contract is concluded, a failure signal is automatically issued to an information center.
As a result, the information center dispatches a field engineer to take measures for failure. The on-call contract covers elevators, equipment, and cooling equipment of buildings owned by customers. The remote monitoring contract covers the elevators or facilities of the building owned by the customer. In the case of a remote monitoring contract, the MOP (M
An ONITOR PANEL) is installed to automatically issue a failure signal or a periodic notification signal of a target elevator or equipment to an information center. The MOP information is information sent from the monitor panel (MOP).

FIG. 3 is a diagram for explaining an on-call contract and a remote monitoring contract. XX Building has elevator 0
There is a water supply / drainage system with the first unit, elevator unit 02, elevator unit 03. Elevator 02 and Elevator 03
Unit No. and plumbing equipment have a remote monitoring contract,
Monitor panel MOP. Unit 01 is installed. When an accident occurs in elevators 02 and 03 and the plumbing equipment, the monitor panel automatically issues a failure signal to the information center. In the case of the elevator 01, when a failure occurs, the manager calls the information center and notifies the occurrence of the failure.

FIG. 4 is a block diagram of a business agency system in a branch office information center. In the figure, reference numeral 101 denotes a processor in a branch office information center. The processor 101 includes a server 1 to be described below and a pen input computer (denoted as PC in the drawing) 64. 1 is a server. The server 1 manages a database, voice control information, and commands issued from other clients. The database of the server 1 has a load judgment file 2
2, system information file 23, master information file 2
4, a transaction file 25, and a field engineer (denoted by FE in the figure) information file 26.
The load determination file 22 stores the standard load of the business in the business surrogate destination candidate. The system information file 23 is
The amount of business processing in the own processor 101, that is, the number of incoming calls, the number of failures, and the number of alarms per unit time are stored. The data storage unit that stores data relating to the business is a master information file 24, a transaction file 25, and a field engineer information file 26. The master information file 24 stores customer information and the like which will be described in detail later. The transaction file 25 stores customer failure history information and failure occurrence information that occur and change over time. Field engineer information file 2
6 stores information on the movement of a field engineer who performs a treatment when a failure occurs. Reference numeral 2 denotes a business agency client. Business acting client 2 which is the business transfer means
Includes a schedule file 21. The schedule file 21 stores a business transfer start time and a business transfer end time with respect to another branch office that may perform business on behalf of the own branch office, and is used for a regular business transfer at night or on holidays. The business acting client 2 reads the business transfer start time in the schedule file 21 and, when the business transfer start time comes, starts a transfer process of transferring the work of the own branch office to another branch office. Also, if you are acting for another branch office,
The business transfer end time of the corresponding branch office stored in the schedule file 21 is read out, and when the end time comes, the processing of transferring the work to the original branch office is terminated by terminating the substitute business. Further, when the business transfer client 2 starts the business transfer process, the business transfer client 2 reads out one or more business transfer destinations stored in the load determination file 22 and acquires the business processing amount stored in the system information file 23 of each business transfer destination candidate. Then, the system compares the business processing amount of each business proxy destination candidate at that time with the standard load stored in the load determination file 22, determines the system load of the business proxy destination candidate, and based on the system load, To determine. Reference numeral 3 denotes a file transfer client as a transfer unit. The file transfer client 3 transfers data via a transmission path. 4
Is an information collecting client which is a system information collecting means. The information gathering client 4 has its own processor 101
The number of business processes (the number of incoming calls, the number of occurrences of failures, and the number of alarms) are periodically tabulated (can be set as an external parameter, such as every hour) and stored in the system information file 23. Reference numeral 6 denotes a command table. The command base 6 includes a left command base 61,
It comprises a central command base 62, a right command base 63, and a pen input PC 64. Left command table 61, central command table 62, right command table 63
Has a display device, and the display device is a touch panel. An operator can input a command by touching a predetermined area of the touch panel. Reference numeral 64 denotes a pen input computer capable of inputting characters by writing characters with a pen. The command board 6 is provided with a telephone function, and can receive a failure by telephone or receive an inquiry. Reference numeral 7 denotes a shared printer. 8 is a router and 9 is a transmission line.

Reference numeral 11 denotes an OAI (Open Architect).
(cure interface) client. Reference numeral 12 denotes an OAI host. The following describes when a call is received (on-call). PBX from customer phone
13 to the OAI host 12. The OAI host 12 transmits the telephone signal to the OAI client 11. The OAI client 11 analyzes the location of the incoming call and displays it on the left command base 61. Thereby, for example, when the business of the Hokkaido branch is being performed, the operator can respond to the telephone call from Hokkaido as the Hokkaido branch. 13 is a telephone line PBX (Pri)
vate Branch exchange).
Reference numeral 14 denotes a REP (Receive Panel).
The REP 14 receives a signal issued from the monitor panel. 15 is a REP adapter (REP-ADP in the figure)
Is written). Reference numeral 16 denotes a REP client. 1
Reference numeral 7 denotes a machine reception registration client. A case where a signal issued from the monitor panel is received will be described below. The failure signal from the monitor panel in the customer's building is
The EP 14 receives it and sends it to the REP-ADP 15. RE
The P-ADP 15 sends a signal to the REP client 16
Notify the AI host 12. The OAI host 12 uses the OAI
Inform the client 11 that a machine signal has been received.
After receiving the signal, the OAI client 11 waits to receive information from the REP client 16. The REP client 16 analyzes the originating building number and the failure content of the received signal, and transmits this information to the OAI client 11 and the machine reception registration client 17. The OAI client 11 sends the left command base 6 based on the received signal and information.
1 is displayed. The machine reception registration client 17 registers the information in the transaction file 25 of the database based on the received information. This allows the operator to know to which branch the alarm signal from the monitor panel belongs when acting on behalf of another branch, and to contact, for example, a field engineer of the branch. The REP client 16 registers the information received by the REP 14 in the transaction file 25. Reference numeral 31 denotes an audio reproduction client, 32 denotes a machine monitoring client, and 33 denotes a motion monitoring client. Reference numeral 34 denotes a batch processing client, and reference numeral 35 denotes a database (denoted as DB in the figure) monitoring (master management) client.
36 is a fax server (shown as FAX in the figure), 37
Is a pager (PB in the figure) client, 3
Reference numeral 8 denotes a field engineer (denoted by FE in the figure) automatic reception client. The audio playback client 31
Back up recorded data of telephone conversations about the failure. When the field engineer inquires of the branch information center about the contents of the report regarding the trouble by telephone, the voice reproduction client 31 reproduces the recorded data of the conversation without the intervention of the operator. The machine monitoring client 32 monitors information registered as a failure, and warns the command base 6 with an alarm if no instruction has been issued to the field engineer. Monitoring is performed until the failure processing is completed. If the response is delayed, an alarm is sounded on the command base 6 to warn the user. The field engineer automatic reception client 38 automatically receives and records the movement information received from the field engineer, that is, the current location, the current location, the time to return, and the like without using an operator. The movement monitoring client 33 updates the field engineer movement information in the field engineer information file 26 from the movement information recorded by the field engineer automatic reception client 38. Even if the registered work time or return time, etc., does not come to work (or does not come back to work), a request for processing is issued to the field engineer to the field engineer to sound a pager. The batch processing client 34 performs a form output process. The database (DB in the figure) monitoring client 35 updates the master data of the master information file 24. The fax server 36 transmits, by facsimile, the data of the completion of the troubleshooting to a sales office or a branch office in charge of the customer in which the failure has occurred. The pager client 37 sounds a pager and sends a message mainly to a field engineer. In this embodiment, the processor 101 employs the server / client method, but can be realized without using the server / client method. Also, the server software is NetWare (NetWa) from Novell, USA.
re) (registered trademark). In FIG. 4, the connection lines between the server and the client are drawn for the server and the client that are directly required for the business agency system. Servers and clients without connection lines are necessary for business, but are not directly related to the business surrogate system.

FIG. 5 shows the contents of data stored in the master information file 24. It has customer information and code information as master data, and the customer information is building common information, M
OP information, information on unit, equipment, equipment maintenance, and cold / hot. Building common information is common information of customer buildings, for example,
Information such as the building's official name, address, maintenance staff, and the nearest station. The MOP information is information related to the monitor panel. That is, the information includes the MOP model name, the monitoring start date, the presence / absence of the regular function, and the like. The unit / equipment / equipment maintenance / cooling / heat information is information related to contracts for elevators / equipment and the like. That is, a model, an emergency dispatcher's name, the number of floors, the presence / absence of a special feature, a facility maintenance contractor's name, and a telephone number. The code information indicates contents corresponding to each code. Next, FIG. 6 shows the contents of data stored in the transaction file 25. The data stored in the transaction file 25 is customer failure history information and failure occurrence information that occur and change over time. It is divided into career information and dispatch management information. The career information includes received data, transmitted data, and completion information. The received data includes information on a fault / status signal (e.g., a fixed signal, an abnormal signal, a fault signal, a test signal) issued by the elevator / equipment. The transmission data is information transmitted from the information center to the elevator / equipment (polling direct talk, reset retry, remote inspection, etc.).
The polling direct talk is a process of confirming the situation of a customer trapped in the elevator and making a telephone call from the information center to the trapped elevator in order to inform the customer of the status of the response. Reset retry means that if an elevator stops for some reason or the door cannot be closed for any reason, the information center sends a signal to perform a hardware reset to the elevator and resolves the failure. Function. Remote inspection means that an elevator is periodically called from an information center to collect elevator operating information and memory information, edit and analyze this information, and report to the customer the operating status, failure status, and maintenance time of the elevator, etc. Useful for services. The completion information is information when the processing is completed for the generated failure signal. The dispatch management information is information that has not yet been treated by the generated failure signal.

The customer information in the master information file 24 in FIG. 5 is generated based on the branch office code + management number as shown in the customer management system shown in FIG. In order to perform a business transfer, each branch office needs to have master data of another branch office in addition to master data of its own branch office. The master data needs to be kept up-to-date for each branch office because the number of customers increases and contract contents change every day. In the event of a new contract, cancellation, or change of the contract details, each branch office notifies the East Japan Base Information Center (Tokyo) shown in Fig. 1 of the change, and the East Japan Base Information Center notifies the other six branches daily of the nightly customer information changes. to download. The database monitoring client 35 of each branch updates the contents of the master information file 24. Since the information stored in the transaction file 25 and the field engineer information file 26 is timely data, when performing the agency operation start and end processing, the information updated from the time of the previous agency operation to the present is extracted. Then, the data is transferred to the branch office of the business transfer destination. In addition, information on the master data in the master information file 24 that has been changed on that day is extracted, and the data is transferred to the branch office on which the business operation is to be performed. These processes are performed by the business agency client 2, and the business agency can be performed only after the data is normally developed at the branch office of the business agency.

FIG. 7 shows an example of data stored in the load determination file 22. In the figure, the names and priorities of one or more branches that can be delegated and the number of branches (processors) that can be delegated by that branch are stored. Also, the standard load of the business at the branch office is stored in advance. The priority is
Used to determine the proxy destination. The standard work load consists of the number of incoming calls, the number of failures, and the number of alerts. The number of incoming calls is the number of calls received at the branch office, such as breakdowns, inquiries, and technical questions. The number of failure occurrences is
The number of on-calls, that is, the number of telephone contacts and the number of mechanical alerts, that is, the number of alerts from the monitor panel, of the elevator. The number of facilities is the number of on-call cases and the number of machine reports. The facility accident refers to, for example, an accident in which the water supply and drainage equipment breaks down or is damaged and water flows out. Cold heat (air-conditioning cooling and heating equipment) is the number of on-calls. The number of alerts is the number of alerts from the monitor panel. The number of alarms stores the number of fixed signals and the number of other signals. The constant signal is a signal that the monitor panel emits once a day and is a signal for confirming that the monitor panel is operating normally. The other signal is a signal which does not cause a failure but issues some signal. For these check items, the average number of cases during normal times, the number of peak cases during normal times, and the number of cases during rush hours are registered, respectively. It is assumed that the system load is small during normal times, the system load is medium during normal peak times, and the system load is large during rush hours.
In the figure, an example is shown in which the branch office name of the business transfer destination candidate with priority 1 is Yokohama. The Yokohama branch can perform up to five other branch operations. The priority, the number of possible substitutes, and the standard load are also stored for each of the other business substitute destination candidates.

The system information file 23 stores the number of service agents, the system operation mode, and the business processing amount. The number of business agent assignments is the number at which the own branch office is assigned to another branch office (processor).
At the time of the start of the business transfer, the number of business transfer is +1
Is done. The system operation modes include a normal operation, a rush operation, and a degenerate operation. In detail, the business processing amount is classified in the same manner as the classification of the check items shown in the standard load of the load determination file shown in FIG. That is, the number of incoming calls, the number of failures, elevators (on-call and machine alert)
The number of failures, the number of failures of equipment (on-call and mechanical alarms), the number of failures of cold (on-call) alarms, the number of alarms, the number of alarms of fixed signals, and the number of alarms of other signals. The information collecting client 4 periodically (every hour) totalizes the business processing amount for each of the above items, and stores which of the three system operation modes the processor is in.

FIG. 8 is a flowchart showing the processing of the business acting system in this embodiment. FIG.
FIG. 5 is a block diagram of a part related to the business transfer of the business surrogate system extracted from the block diagram shown in FIG. 4. The processor 101 of the business transfer source branch office (own branch office) and the processor 102 of the business transfer destination candidate have the same configuration and are connected via the transmission line 9. FIG. 9 shows steps S2 through S2 in FIG.
10 is used to explain. FIG. 10 is a block diagram of a part related to the business transfer of the business surrogate system extracted from the block diagram shown in FIG. The processor 101 of the business transfer source branch office and the processor 102 of the business transfer destination branch office have the same configuration and are connected via the transmission line 9. FIG.
0 is used to describe steps S12 to S22 in FIG.

The flowchart of FIG. 8 is described below with reference to FIGS. 9 and 1.
This will be described with reference to FIG. In step S2, the business transfer automatically starts at the business transfer start time. The business acting client 2 of the processor 101 shown in FIG. 9 reads the business transfer start time from the schedule file 211,
At the business transfer start time, the business transfer is automatically started. In step S4, business agency destination candidates are acquired in accordance with the priority order. The business acting client 2 of the processor 101 acquires the business acting destination candidates stored in the load determination file 221 according to the priority order. In FIG. 9, it is a solid line indicated by (1). Priority is given to information centers that are geographically close (the telephone distance is short) and do not concentrate the load. For example, if the local branch office is the East Kanto branch information center, the Yokohama branch information center is designated as priority 1 and the East Japan base information center (Tokyo) is designated as priority 2. In step S6, the system information file of the business transfer destination candidate is acquired. The business acting client 2 of the processor 101 issues a batch processing execution instruction to the file transfer client 3 to acquire information of the system information file 232 from the branch office (processor 102) of the business acting destination candidate. In FIG. 9, it is a dotted line indicated by (2). The file transfer client 3 acquires the system information file 232 of the processor 102 that is the business transfer destination candidate, and stores it on the server 1 of the processor 101 of the branch office. This series of processing is indicated by a dotted line in FIG. 9 (3), a solid line in (3), and a solid line in (4).

In step S8, an information center of a service agent is determined from the information of the acquired system information file. The method of determining the business transfer destination is determined based on the information in the system information file 232 and the standard load of the branch office (processor 102) registered in the load determination file 221. The details will be described later. Hereinafter, a description will be given assuming that the business agency branch office is determined to be the branch office that owns the processor 102. In step S10, the determined best proxy destination information center is displayed on the right command base 63. Although it is displayed on the right command base 63, the left command base 61, the central command base 6
2, or all of them.

In step S12, the business acting client starts data extraction processing. From now on,
This will be described with reference to FIG. The extracted data includes the master information file 241 and the transaction file 25 on the database of the server 1 in the processor 101.
1 and a field engineer information file 261.
The master information file 241 extracts data that has changed between the time when the previous update process was performed and the current time.
The transaction file 251 and the field engineer information file 261 extract information that has been updated from the time of the previous agency operation to the current time. The extracted data is stored in the extracted data file 281. FIG.
(5) is this processing. The business acting client 2
After extracting the data to be transferred, a transfer request for the extracted data 281 is issued to the file transfer client 3. In FIG. 10, (6) is shown. The business acting client 2 waits for the result of data expansion in the business acting destination branch processor 102. In step S14, the file transfer client transfers the extracted data to the proxy information center. FIG. 10 (7) illustrates this processing. After the file is transferred, the file transfer client 3 in the processor 102 of the agency branch office activates the business agency client 2 of the processor 102 by “post-processing activation”.
It is shown in FIG. In step S16, the data sent from the agency information center is reflected in the database. Business agent client 2 of processor 102
Is the extracted data 28 sent from the processor 101
1 is developed on the database of the server 1 of the processor 102. In FIG. 10, this is indicated by (9).

In step S18, after the data has been reflected in the database, the result data indicating that the processing has been completed is transferred to the processor 101 of the business transfer source branch office. The business acting client 2 of the processor 102 transfers the development result to the file transfer client 3 of the processor 101 via the file transfer client 3 after the development and reflection of the extracted data 281 in the database. In FIG. 10, (10) is shown. In step S20, the transfer-source information center deletes unnecessary data and displays a message on the control console that the business transfer process has been completed. FIG.
As indicated by 0 (11), in the processor 101 of the business transfer source branch office, the file transfer client 3 cancels the waiting for the data expansion result of the business acting client 2 of the processor 101 by “post-processing start”. Processor 1
The business agency client 2 of No. 01 deletes unnecessary data and displays a message indicating that the business transfer process has been completed. Here, the unnecessary data is extracted data relating to the transaction file 251. In step S22, a message to the effect that the transfer process for the agency service has been completed is displayed on the command table of the processor 102 of the agency service branch office. FIG.
In the flowchart of FIG.
Step 12 and steps S16 to S22 are the task transfer means. Step S14 is a transfer unit.

When the business transfer process is completed in the above-described procedure, the processor 102 of the business transfer destination branch office has files necessary for the business of the local branch office and files of the business of the branch office on behalf of the branch office. That is, the master information file 24 for the local branch office
2, a transaction file 252, and a field engineer information file 262. Also, the master information file 241, the transaction file 251, and the field engineer information file 261 of the business transfer source branch office
have. As a result, the processor 10 of the business transfer destination branch office
No. 2 carries out the work of the branch office and the work of the branch office from which the business has been transferred at the same time.

FIG. 11 is a detailed flowchart for determining the business transfer destination of the business acting client in step S8 of the flowchart of FIG. This will be described with reference to FIGS. In step S32, the business acting client acquires the name of the branch office with the highest priority from the business acting destinations set in the load determination file. FIG. 9 is shown by a solid line (1). Taking the load determination file of FIG. 7 as an example,
The first priority is the Yokohama branch office. In step S34, the system information file of the branch office (business agent candidate) is acquired. This corresponds to FIGS. 9 (2) to 9 (4). The system information file 232 stores the amount of business processing of the processor 102, the number of business substitutions, and the system operation mode. The business processing amount is the total number of items per hour for each classification of the check items shown in the standard load of the load determination file shown in FIG. In step S36, it is determined whether or not the number exceeds the allowable number of agency services. The number of business agent assignments stored in the system information file 232 acquired from the processor 102 of the business agent candidate branch office, and the load determination file 2 of the local office (processor 101)
Then, a comparison is made with the number of substitutes of the processor 102 stored in the storage device 21. If the determination is YES, that is, if the number of agents that can be assigned to the business agency candidate branch office is equal to the number of assigned business agents, the agent cannot be the business agency, and the process proceeds to step S46. In step S46, the name of the branch having the next priority is acquired, and the processing from step S34 is performed. Step S
If NO in step S36, that is, if the number of service agents is smaller than the number of service agents, the agent can be serviced.
Proceed to step 38.

In step S38, it is determined whether or not the business transfer destination candidate is a rush operation. If the answer is YES, it is not possible to be a service agent in the case of rush driving, so step S46
Processing proceeds to In step S46, the name of the branch having the next priority is acquired, and the processing from step S34 is performed.
In step S38, NO, if the contents of the system operation mode of the business acting destination are not the rush operation, the business acting can be performed, and the process proceeds to step S40. Step S4
At 0, it is determined whether or not the business surrogate destination candidate is in degenerate operation. YES, if the delegate operation is in progress, it is not possible to be the business surrogate destination, so the process of step S46 is performed. Step S46
In step S, the name of the branch having the next priority is obtained, and
The processing of 34 and below is repeated. In step S40,
NO, if the service agent is not in the degenerate operation, the service can be performed, and the process proceeds to step S42. Step S42
In, the system load of the business transfer destination candidate is determined.
The method of determining the system load will be described later in detail. In step S44, it is determined whether the system load is large, medium, or small. If the system load is medium or large, it is not possible to be the service agent, so the process proceeds to step S46, and the branch name having the next priority is acquired. Less than,
Step S34 and subsequent steps are repeated. Step S44
In, if the system load is small, the business proxy destination candidate is determined as the business proxy destination, and the process is terminated.

In FIG. 11, the service agent is determined based on the number of service agents, the system operation mode and the system load of the service agent, but one or two of these are combined. It may be determined. FIG.
According to the flowchart of FIG. 1, the candidate service destination candidates set in the load determination file 22 are selected from those having the highest priority, and the one with the optimum number of service agents, the system operation mode, and the system load are selected. However, for all of the business substitute destination candidates registered in the load determination file 22,
The processing from step S34 to step S44 may be performed to select an object with a suitable number of work substitutes and a system operation mode and a small system load, display it on the command table 6, and allow the operator to select from them.

FIG. 12 is a detailed flowchart for judging the system load of the business transfer destination candidate in step S42 of FIG. In step S52, the counters CNTS, CNTM, CNTL are initialized. Here, the counters CNTS, CNTM, CNTL are for counting the number of check items whose system load is small, medium, and large, respectively. In step S54, the standard load of the load determination file is compared with the business processing amount of the business substitute destination candidate. In FIG. 9 as an example, the standard load of the processor 102 stored in the load determination file 221 and the business processing amount of the system information file 232 are compared for each check item. For example, it is assumed that the number of incoming calls has the standard load shown in FIG. At this time, if the number of incoming telephone calls of the business substitution destination candidate is 5, the result falls within the range of the average (system load: small) at the normal time, the comparison result becomes small, and the value of the counter CNTS is incremented by +1 in the processing of step S56. I do.
Next, the process proceeds to step S62. In step S54, if the comparison result is medium, that is, if the business processing amount is within the range of the normal peak (system load: medium),
Proceed to step S58. In step S58, the value of the counter CNTM is incremented by one. Next, the process proceeds to step S62. In step S54, if the result of the comparison is large, that is, if the business processing amount is within the rush hour (system load: large) range, step S6 is performed.
Proceed to process 0. In step S60, the counter C
The value of NTL is incremented by one. Next, the process proceeds to step S62. In step S62, it is determined whether or not the check item is completed. If NO, that is, if there is still a check item, the next check item is extracted in step S66. Next, the processing from step S54 is repeated. In step S62, if YES, that is, if the comparison has been completed for all the check items, the process proceeds to step S64. In step S64, the counter CNT
The values of S, CNTM, and CNTL are compared, and the system load is set to (small, medium, large) corresponding to the counter having the largest value. That is, the load with the largest number of corresponding check items among the small, medium, and large system loads is determined as the system load of the business transfer destination candidate.

As described above, in this embodiment, a business agency system in which a plurality of branch offices are connected to a network via a transmission line to perform another business on behalf of each other has been described. Each branch office collects and stores the business processing amount, and stores the standard load of the business at the business transfer destination candidate branch office. The business acting start / end process automatically starts / ends at the time stored in the schedule file. Also, at this time, the business agency is compared with the current business processing amount of the business agency and the standard load, and the branch office with the least load is determined as the business agency. Further, in determining the service agent, the priority in consideration of geographical conditions and the like, the current system operation mode of the service agent candidate, and the number of service agents already assigned are also taken into consideration. As described above, the process of starting or ending the business acting process is automatically performed when the time registered in advance comes. Therefore, it is possible to reduce the labor and the switching time by manual work. Also, by changing the setting of the schedule file, the start time of the business acting process, or
The end time can be changed freely. In addition, the most suitable business proxy destination can be determined by comparing the business processing amount at the present time with the standard load.

Embodiment 2 FIG. In this embodiment, a description will be given of a business surrogate system capable of instructing the start of a business surrogate process at an arbitrary time from an input unit and ending the process. FIGS. 1 to 6 in the above embodiment are also applied to this embodiment. FIG. 13 shows an example of an operation mode switching menu screen on the command base 6. The screens displayed on the display devices of the left command base 61, the central command base 62, and the right command base 63 are touch panels, and an operator can input a command by touching the displayed screen. In the figure, reference numeral 601 denotes a business acting start button. Reference numeral 602 denotes a business transfer end button.
Reference numeral 603 denotes an execution button, and 604 denotes a screen end button. 605 is a window. When the button of the function to be operated is pressed, the selected command is displayed in a window 605 at the upper left of the screen. After confirming that the instruction is for the pressed button,
When the execute button 603 is pressed, the selected function is executed. For example, when the business proxy start button 601 is pressed, the business proxy start is displayed in the window 605, and when the execution button 603 is pressed, the business proxy start process is executed.

FIG. 14 shows a flowchart of the business acting agency system in this embodiment. The difference from the flowchart of FIG. 8 in the above embodiment is that step S2
02 and step S222. In step S202, an instruction to start a business agency is input from a screen at a command board of the branch office information center. An instruction to start a business surrogate is issued by pressing a business surrogate start button 601 on the operation mode switching menu screen in FIG. In the window 605, the display of “Start of agency” is displayed, and the operator confirms this,
An execute button 603 is pressed. Hereinafter, steps S4 to S22 are the same as those in FIG.

When terminating the agency operation, the operator selects the operation mode switching menu screen shown in FIG.
A business acting end button 602 is pressed. The window 605 displays the end of the operation, and the operator presses the execution button 603.
Press. As a result, the business acting end process is executed. For example, the business acting end processing is performed when the business acting client 2 in the processor 102 of the business acting destination branch office in FIG. 10 starts the business acting processing from the master information file 241, the transaction file 251, and the field engineer information file 261 on the server 1. , And extracts the changed data up to the present time, and transfers the extracted data to the processor 101 via the file transfer client 3, the router 8, and the transmission path 9. Processor 1 of the branch office from which the business was transferred
In step 01, the transferred extracted data is reflected in the database on the server 1 of the processor 101. After the change data during the service transfer is reflected in the database of the service transfer source branch office, the fact is notified to the service transfer destination branch processor 102. The processor 102 deletes unnecessary data, that is, data related to the transaction file 251 from the extracted data. By displaying the fact that the business surrogate is ended on the command table 6 of the processor 101 and the processor 102, the business surrogate end processing is ended.

In the case where a plurality of agency services are performed at the same time, by pressing the job end button 602 on the operation mode switching menu screen shown in FIG. 13, the office agency end branch selection screen shown in FIG. Is done. Button 61
Buttons 1 to 614 indicate the names of the branch offices on behalf of the business. For example, when the button 611 of the Yokohama branch office is pressed, the window 605 displays that the Yokohama branch office operation is being performed. Next, when the execution button 603 is pressed, the business agency end processing of the Yokohama branch office is executed.

As described above, in this embodiment, a business surrogate system capable of starting or ending business surrogate processing at an arbitrary time when an operator instructs start or end of business surrogate operation. Stated. Since the agency operation starts or ends at an arbitrary time according to the instruction of the operator, the office can be quickly transferred to another branch office in the event of an emergency. As a result, it is possible to shorten the recovery time until the business operation is resumed.

Embodiment 3 In this embodiment, a processing flow of the business acting system in a case where a function of processing a database of the server 1 becomes abnormal will be described. At this time, it is assumed that the command console 6, the file transfer client 3, and the business acting client 2 are operating normally. Since the function of the server 1 for processing the database is abnormal, data cannot be migrated. Therefore, the hard copy of the screen is transferred using a facsimile and taken over to the business transfer destination branch office.

FIG. 16 is a flowchart showing the flow of the processing of the business acting system in this embodiment. In step S300, an instruction to start a business agency is input from a screen on a command board of a branch information center. Steps S4 to S10 have the same processing contents as the processing in FIG. In steps S4 to S10, the best proxy destination information center is determined and displayed on the command console 6.
In step S302, the operator makes a telephone call to the displayed branch office and requests that the emergency agency be started. In step S304, an instruction to start an emergency service agency is input from the screen at the command desk of the agency information center of the agency. In step S306, in the agency information center of the agency, the system status is changed, and the agency of the office in which the abnormality has occurred can be started. The master information file 24 is used because it has the master information of all the branch offices in advance. The transaction file 25 and the field engineer information file 26 newly accumulate data from this point. In addition, telephones, pagers and REs received from the area where the business
The P information, that is, the information from the monitor panel, is analyzed by the OAI host 12 for the source of the signal, and indicates from which area the call originated from the command desk or the signal. As a result, the operator can smoothly perform the agency work.

As described above, if an abnormality occurs in the function of processing the database, the work cannot be taken over for an uncompleted failure, but the work corresponding to the telephone and the work corresponding to the alert from the monitor panel is performed on behalf of the service. can do.

[0041]

As described above, according to the present invention, it is possible to determine a business substitution destination based on the system load of a business substitution destination candidate.

Further, according to the present invention, it is possible to extract data related to the business to be migrated from the data storage unit and transfer the data to the business agency.

Further, according to the present invention, the service acting process can be started and ended at an arbitrary time, and the task can be promptly shifted when an emergency occurs. Therefore, it is possible to shorten the recovery time until the business operation is resumed.

Further, according to the present invention, it is possible to automatically start the business transfer at the business transfer start time stored in the schedule storage unit and to transfer the business on behalf of the business transfer end time to the business transfer source. Can be done. As a result, it is possible to reduce the labor and the switching time by manual work.

Further, according to the present invention, it is possible to determine a business transfer destination based on a priority order.

Further, according to the present invention, it is possible to determine the business surrogate destination by comparing the number of processors that can be proxied for the business surrogate destination candidate and the number of processors that are being proxied.

Further, according to the present invention, a service agent can be determined based on the operation mode of the service agent candidate.

[Brief description of the drawings]

FIG. 1 is a diagram showing a relationship between branch offices that perform business agency according to an embodiment of the present invention.

FIG. 2 is a diagram illustrating a customer management system in a branch office.

FIG. 3 is a diagram for explaining operations at a branch office.

FIG. 4 is a block diagram of a business acting system according to an embodiment of the present invention.

FIG. 5 is a diagram showing contents of a master information file in FIG. 4;

FIG. 6 is a diagram showing contents of a transaction file in FIG. 4;

FIG. 7 is a diagram illustrating contents stored in a load determination file in FIG. 4;

FIG. 8 is a flowchart illustrating a process of the business undertaking system in FIG. 4;

FIG. 9 is a diagram showing a flow of commands and data for determining a business transfer destination candidate branch office in the business transfer system.

FIG. 10 is a diagram showing the flow of instructions and data in the flowchart of FIG.

FIG. 11 is a detailed flow chart for determining a service agent.

FIG. 12 is a flowchart for determining a system load.

FIG. 13 is a diagram showing an operation mode switching menu screen according to one embodiment of the present invention.

FIG. 14 is a flowchart of a business surrogate system when starting a business surrogate using the operation mode switching menu shown in FIG.

FIG. 15 is a diagram showing a business agency end branch selection screen.

FIG. 16 is a flowchart of a business acting system for an abnormal situation according to an embodiment of the present invention.

FIG. 17 is a diagram showing a relationship between a branch office that performs business agency and a plurality of branch offices in a conventional example.

FIG. 18 is a flowchart of a business surrogate process in a conventional example.

[Explanation of symbols]

1 server, 2 agency client, 3 file transfer client, 4 information collection client, 6 command board, 7 shared printer, 8 router, 9 transmission line, 11
OAI client, 12 OAI host, 13 P
BX, 14REP, 15 REP adapter, 16 RE
P client, 17 Machine reception registration client, 2
1,211,212 schedule file, 22,2
21, 222 Load judgment file, 23, 231, 23
2, System information file, 24, 241, 242
Master information file, 25, 251, 252 Transaction file, 26, 261, 262 Field engineer information file, 31 audio playback client, 32 machine monitoring client, 33 operation monitoring client, 34 batch processing client, 35 database monitoring client, 36 fax server ,
37 pager client, 38 field engineer automatic reception client, 61 left command stand, 62
Central Commander, 63 Right Commander, 64 Pen Input Computer, 601 Business Proxy Start Button, 602 Business Proxy End Button, 603 Execute Button, 604 Cancel Button, 605 Window, 611 Yokohama Branch Office Button, 612
Hokuriku branch button, 613 East Kanto branch button, 614 Tohoku branch button.

 ──────────────────────────────────────────────────続 き Continuing on the front page (72) Mina Suzuki, Inventor 1-9-15, Kaigan, Minato-ku, Tokyo Inside Mitsubishi Electric Eastern Computer System Co., Ltd. (72) Yoshihisa Shiratori 9-15, Kaigan, Minato-ku, Tokyo No. Mitsubishi Electric Tobu Computer System Co., Ltd. (72) Inventor Kenichi Sasaki 2-6-2 Otemachi, Chiyoda-ku, Tokyo Inside Mitsubishi Electric Building Techno Service Co., Ltd. (72) Inventor Akifumi Mochizuki Otemachi, Chiyoda-ku, Tokyo 2-6-2 Mitsubishi Electric Building Techno Service Co., Ltd. (72) Inventor Makoto Kawauchi 2-6-2 Otemachi, Chiyoda-ku, Tokyo Mitsubishi Electric Building Techno Service Co., Ltd. (72) Inventor Shigeyuki Hayashi Mitsubishi Electric Building Techno Service Co., Ltd. 2-6-1 Otemachi, Chiyoda-ku, Tokyo

Claims (7)

[Claims] 1. In a business surrogate system in which a plurality of processors each executing a business are connected via a transmission line, and the business of another processor is performed on behalf of each other, the processor comprises: (a) one or more other processors; A load determination storage unit for storing the business standard load of the business in the business surrogate destination candidate, and a system information storage unit for storing the business processing amount in the own processor. (C) system information accumulating means for collecting the amount of business processing in the own processor and storing it in the system information storage unit, (d) transfer means for transferring data via the transmission path, and (e) the load determination. Obtaining one or more business proxy destination candidates stored in the storage unit, and using the transfer unit, determining the business processing amount stored in the system information storage unit of each business proxy destination candidate And determining the system load of each service agent candidate according to a predetermined procedure by comparing the amount of business processing of each service agent candidate with the standard load stored in the load determination storage unit, based on the system load. A business transfer means for determining a business transfer destination and transferring the business. 2. The business agency system further includes a data storage unit that stores data relating to the business, the business migration unit further extracts data related to the business to be migrated from the data storage unit, 2. The business surrogate system according to claim 1, wherein the means further transfers the extracted data to a business surrogate destination via the transmission path. 3. The business surrogate system according to claim 1, further comprising an input unit, wherein the business surrogate process is started and terminated at an arbitrary time by the input unit. Business agency system. 4. The business transfer system further includes a schedule storage unit for storing a business transfer start time and a business transfer end time, wherein the business transfer means stores the business transfer start time stored in the schedule storage unit. Starts the migration process of migrating the task of its own processor to another processor,
3. The processor according to claim 1, wherein the processor acting on behalf of the task at the task transfer end time stored in the schedule storage unit terminates the task on behalf of the task and transfers the task to the task transfer source processor. Business agency system described in Crab. 5. The service management system according to claim 1, wherein the load determination storage unit further stores a priority for each of the business proxy destination candidates, and wherein the business transfer unit determines the business proxy destination based on the priority. The business agency system according to any one of the first to fourth aspects. 6. The load determination storage unit further stores the number of processors that can be substituted for each business substitution destination candidate, the system information storage unit further stores the number of processors that are being substituted, 6. The business surrogate system according to claim 1, wherein the means compares the number of processors that can be proxied with the number of processors that are being proxied, and determines a business surrogate destination. 7. The system information storage unit further stores an operation mode of its own processor, and the business transfer unit is configured to store a business transfer destination based on the operation mode stored in the system information storage unit as a business transfer destination candidate. 7. The business acting system according to any one of claims 1 to 6, wherein: