JPH10320313A - Information processor, information processing method and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To efficiently and surely answer a question transmitted through an electronic mail from a user. SOLUTION: When one of electronic mails from a user is selected, the content of the selected electronic mail is arranged in a replay area 81 on an answer screen provided as a home page. A replay to the user can be inputted to this replay area 81. Also, when a transmission button 91 is operated, an electronic mail with the display content of the replay area 81 as a main sentence is transmitted with an electronic mail address displayed in a destination column 88 as destination.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus, an information processing method, and a recording medium. Information processing apparatus, an information processing method, and a recording medium that enable the user to efficiently and reliably respond to the user.

[0002]

2. Description of the Related Art For example, the Internet includes WWW
A (World Wide Web) system (a system refers to a logical collection of a plurality of devices, regardless of whether or not the devices of each configuration are in the same housing) has been constructed. According to the system, various types of information can be provided in a form called a homepage.

[0003] In addition to information that should be provided to the user, a homepage administrator (webmaster)
However, the e-mail address of the manager is often posted so that questions, comments, complaints, etc. can be accepted. In this case, the user can send a question to the administrator of the homepage by sending an e-mail to the e-mail address. In recent years, many homepages have been able to accept questions and comments from users by using <FORM> tags.

[0004]

[Problems to be Solved by the Invention] By the way, when a question or the like is received from the user, the administrator of the homepage,
As a response to this, it is necessary to return an answer to the question, for example. That is, for example, the homepage administrator needs to look at the e-mail from the user, create a reply to it, and send it back by e-mail.

[0005] In order to read an e-mail and to create and send an e-mail, an e-mail application program (hereinafter referred to as mailer software as appropriate) is generally used. Then, first, it is necessary to perform an operation for selecting an e-mail to be viewed, display the e-mail, perform an operation for replying to the e-mail, and open a window for inputting a reply. there were.

[0006] Usually, the number of e-mails sent to the administrator of the homepage is large, and it is complicated and inefficient to perform the above-described operation for each of such many e-mails. .

Further, in the conventional mailer software, there is no need to respond to an e-mail from the user in any way (for example, when the e-mail from the user is a comment on the homepage, etc.). In this case, the decision to take no action is also included in the response here)), and we have no control over whether or not we have done so, For some emails, they responded redundantly or no response at all.

[0008] The present invention has been made in view of such a situation, and provides an efficient and reliable response to a user who has transmitted information by e-mail or the like. It is.

[0009]

According to a first aspect of the present invention, there is provided an information processing apparatus for selecting a receiving information, and for inputting a response to the receiving information when the receiving information is selected by the selecting means. And a configuration means for configuring the response screen with the received information arranged thereon.

According to a sixth aspect of the present invention, there is provided an information processing method comprising selecting reception information and arranging the reception information on a response screen for inputting a response to the selected reception information. And

According to a seventh aspect of the present invention, there is provided a recording medium, comprising: a process for selecting reception information and arranging the reception information on a response screen for inputting a response to the selected reception information; Characterized in that a program to be executed is recorded.

In the information processing apparatus according to the present invention, the selecting means selects the received information, and the constituent means inputs a response to the received information when the selected information is selected by the selecting means. Is configured such that the received information is arranged on the response screen.

According to a sixth aspect of the present invention, in the information processing method, the received information is selected, and the received information is arranged on a response screen for inputting a response to the selected received information. It has been done.

According to a seventh aspect of the present invention, there is provided a recording medium, comprising the steps of selecting reception information and arranging the reception information on a response screen for inputting a response to the selected reception information. A program to be executed by a computer is recorded.

[0015]

FIG. 1 shows a configuration example of an embodiment of a network system to which the present invention is applied.

In this network system, for example, it is possible to efficiently and reliably respond to a user who has transmitted a question, impression, complaint, or other information by e-mail or the like.

That is, the user has a user terminal 1 such as a computer, for example.
tched Telephone Network) or ISDN (Integrated Se
rvice Digital Network) or an SP (Service Provider) server 3 of a service provider (connection company) via a dedicated line (not shown). Note that the user terminals of other users are also connected to the SP server 3 in the same manner. SP server 3
Connected to Internet 4 and connected to Internet 4
In addition, the information providing system 5 that the information provider has
Is also connected. In the Internet 4, TC
P / IP (Transmission Control Protocol / Internet P
Computers communicate with each other according to a protocol called rotocol).

Further, a WWW system is constructed on the Internet 4, and in this WWW system, H
Data is transferred by a protocol called TTP (Hyper Text Transfer Protocol), and HTML (Hype
By describing the screen in r Text Markup Language), information can be easily searched and displayed. As an application (WWW browser) on the user side for this WWW, for example, Netsca
pe's NetScape Navigator (TM) and NCSA's Mosaic
(Trademark), Internet Explorer (trademark) of Microsoft Corporation, etc., and an application (WWW server) on the information provider side, for example, Netscape Commerce
Server (trademark) and the like are each known. Each user can access a WWW server using a WWW browser and receive information and services. In addition, each information provider can use a WWW server to provide information and services to a WWW browser.

Further, in the Internet 4, the SMTP
Electronic mail is transferred by a protocol called (Simple Mail Transfer Protocol). Users who can use the Internet 4 are referred to as Internet addresses (e-mail addresses) in which IDs (accounts) or domain names are arranged on the left or right of the ＠ mark, respectively, to identify each user. A name is assigned, and the e-mail is sent to this e-mail address. In addition, the computers that constitute the Internet 4 (in FIG. 1, the SP server 3, the WWW server 6,
The SMTP server 7) is also assigned a domain name as a name for identifying each computer, and the domain name constituting the Internet address of a user who connects to a certain computer and uses the Internet 4 is generally Matches the computer's domain name. That is, for example, in FIG. 1, the domain name of the Internet address of the user of the user terminal 1 matches the domain name of the SP server 3.

As described above, the e-mail is transmitted with the e-mail address as a destination. On the Internet 4, the e-mail is received by a computer corresponding to the domain name of the e-mail address. On the other hand, in the computer, a storage area called a mailbox (spool), which is a so-called post office box for each user, is secured for each ID of the e-mail address. The received e-mail is stored in the mailbox corresponding to the ID of the e-mail address as the destination. Therefore, for example, in FIG. 1, when an e-mail is transmitted to the user of the user terminal 1, the e-mail is received by the SP server 3 and stored in the mailbox for the user of the user terminal 1 secured there. It is memorized.

Each mailbox has a corresponding I
Only the user having D can access the mail, so that an e-mail can be sent to a specific person in the same way as mail.

Although the user can directly connect to the Internet 4, usually, the user contracts with a service provider and accesses the SP server 3 via the public network 2 as shown in FIG. By doing so, it is connected to the Internet 4.

The information providing system 5 includes a WWW server (or HTTP (Hyper Text Transfer Protocol) server) 6, an SMTP server 7, and an administrator terminal 8, and provides information to a user through a home page. Has been made.

That is, the WWW server 6 is connected to the Internet 4 and provides various types of information as home pages to users. Also, WW
The W server 6 is also configured to perform processing on the e-mail from the user received by the SMTP server 7. The SMTP server 7 (transmission means) is connected to the Internet 4, receives e-mail transmitted to the information provider, and transmits e-mail to each user. Here, the administrator terminal 8
It is directly connected to the WWW server 6, and is operated by the homepage administrator of the information provider when responding to an e-mail from the user.

The WWW server 6 and the SMTP server 7
Can be integrally configured. Further, as shown in FIG. 1, a plurality of administrator terminals can be provided in addition to the administrator terminal 8. Further, similarly to the user terminal 1, the administrator terminal 8 can be connected to the WWW server 6 via the public network 2, the SP server 3, and the Internet 4.

Next, FIG. 2 shows a configuration example of the user terminal 1 of FIG. ROM (Read Only Memry) 12
System programs are stored in the CPU (Central
The processor unit 11 includes a system program stored in the ROM 12 and a random access memory (RAM).
mory) 13 to execute various processes according to the program (application program). The RAM 13 is configured to appropriately store programs and data necessary for the CPU 21 to execute various processes. Interface 1
Reference numeral 4 denotes a hard disk (HD (Hard Disk)) 15, a magneto-optical disk 16, a communication unit 17, an input unit 18, and an input / output of a display 19. The interface 14 is connected to the C via a bus.
It is also connected to the PU 11, the ROM 12, and the RAM 13.

The hard disk 15 stores data and programs that need to be accessed at a relatively high speed as appropriate. The magneto-optical disk 16 is configured to appropriately store data, programs, and the like that can be accessed even if the access speed is slower than in the hard disk 15. The communication unit 17 is, for example, a modem for performing communication via the public network 2 or the like, and performs control necessary for communication. Input unit 18
Is configured by, for example, a keyboard and a mouse, and is operated when inputting various commands and other necessary information. The display 19 is configured by a CRT, an LCD, or the like, and displays characters, images, and the like.

FIG. 3 shows an example of the configuration of the SP server 3, and FIG.
5 shows a configuration example of the WW server 6, FIG. 5 shows a configuration example of the SMTP server 7, and FIG. 6 shows a configuration example of the administrator terminal 8.

The SP server 3 has CPUs 21 to 29, the WWW server 6 has CPUs 31 to 39, the SMTP server 7 has CPUs 41 to 49, and the administrator terminal 8 has CPUs 51 to 59. , The user terminal 1 having the CPU 11 to the display 19. However, the SP server 3, the WWW server 6, and the SMTP server 9 are larger in capacity and speed than the user terminal 1.

Next, the user who wants to receive the information from the information provider firstly enters the user terminal 1 (WWW).
Browser) and specify the homepage managed by the information provider. In the WWW system, URL (Un
A predetermined screen (file) on the Internet 4 is specified by a type of address called an iform Resource Locator. In a URL, a WWW server is usually specified by a domain name. For example, if the URL is http://www.jmail.com/mailingtop.html
, The domain name is www.jmail.com. Access to an actual server is performed by an IP address, but there is a DNS (Domain Name System) as a server for acquiring an IP address from this domain name, and the WW
The W browser makes an inquiry there.

The URL may be directly entered in a predetermined field on the screen of the WWW browser, or the homepage linked by HTML to the homepage corresponding to the URL may be displayed on the display of the user terminal 1. 1
9, the user can also input the link of the displayed home page by clicking the mouse on the input unit 18 or the like.

When a URL is entered in the user terminal 1 (WWW browser), a request for a home page corresponding to the URL is transferred to the WWW server 6 via the SP server 3 and the Internet 4. WWW
Upon receiving this request, the server 6 transfers the requested homepage to the SP server 3 via the Internet 4. SP server 3 uses this homepage
The user terminal 1 is transferred to the user terminal 1 via the public network 2 so that the user can display the URL on the display 19.
The requested home page is displayed by inputting.

That is, the home page is displayed in (the window of) the WWW browser 71 opened on the display 19, for example, as shown in FIG.

When the cursor 72 is moved to a portion linked to another home page while the home page is displayed on the WWW browser 71, in FIG.
The URL of the linked home page is displayed on a URL display section 73 arranged below the WW browser 71. The portion linked to another home page is displayed in a specific color or in the form of a button or icon, and the cursor 72 is moved to such a portion. In such a case, the shape of the cursor 72 is changed to an image of pressing a button, for example, like a fingertip, so that the user can change a portion linked to another homepage. It is made so that it can be easily recognized.

The cursor 72 is moved to a display portion associated with the URL (for example, a display portion linked to another home page), and when the mouse is clicked, access to the URL is performed. Will be
That is, for example, assuming that the URL associated with the currently clicked display portion is that of the homepage managed by the WWW server 6, the user terminal 1 sends the public network 2, The home page is requested from the WWW server 6 via the SP server 3 and the Internet 4, and the home page is correspondingly transmitted from the WWW server 6 via the Internet 4, the SP server 3 and the public network 2. Sent to user terminal 1.
Then, in the user terminal 1, the home page is WW
It is interpreted and displayed by the W browser 71.

In the WWW system, HTM
Since the screen is composed of text-form data called L, the HTML text is exchanged between the WWW browser 71 (user terminal 1), the SP server 3, and the WWW server 6.

In FIG. 1, the administrator of the homepage on the information provider side also operates the administrator terminal 8 (WWW browser) in the same manner as the user, so that the WWW can be used.
A home page can be provided from the server 6.

As described above, the user obtains a homepage from the WWW server 6 and, for example, when he or she wants to send a question or an impression about the homepage, the user operates the user terminal 1 to obtain an administrator of the homepage. Send an e-mail to In the embodiment shown in FIG. 1, the e-mail addressed to the administrator of the homepage on the information provider side is received by the SMTP server 7. Therefore, the e-mail addressed to the administrator transmitted by the user is: The data is received by the SMTP server 7 via the public network 2, the SP server 3, and the Internet 4.

When the SMTP server 7 receives the e-mail addressed to the administrator of the homepage, it stores each e-mail in a single file.

That is, the SMTP server normally sends a plurality of e-mails addressed to the same e-mail address to one
In the SMTP server 7 shown in FIG. 1, the e-mail addressed to the administrator of the homepage is stored in a file one by one, and further stored in a format accessible from the WWW server 6. (This processing is hereinafter referred to as filing processing as appropriate).

On the other hand, when processing the electronic mail from the user, the administrator of the homepage operates the administrator terminal 8 to display the homepage as a menu screen for processing the electronic mail from the user on the WWW server 6. Request to. The WWW server 6 transmits a menu screen to the administrator terminal 8 in response to the request. Thereby, on the administrator terminal 8 (WWW browser), for example, a home page as a menu screen as shown in FIG. 8 is displayed.

Access to this menu screen is as follows.
An ID and a password that match the ID and the password managed by the WWW server 6 are transmitted from the administrator terminal 8 and are enabled only when the IP address of the administrator terminal 8 has a predetermined value. I have.

In this embodiment, the administrator of the homepage is, for example, a webmaster, a magazinemaster, a musicmaste.
There are four people called r and dinnermaster, and each administrator basically deals with e-mail addressed to itself. Webmaster, magazinemaster, musicmaster, dinner
Whichever of the masters deals with the e-mail addressed to itself, the WWW server 6, the SMTP server 7, the administrator terminal 8
Since the processing in is common, the following describes an example in which, for example, the magazinemaster deals with an electronic mail addressed to itself.

That is, as shown in FIG. 8, for example, the menu screen is vertically divided into left and right columns. For example, when the magazinemaster handles electronic mail addressed to itself, Click the "magazinemaster mail" part of the column. In this case, the WWW server 6
For example, a home page as a response screen for responding to an e-mail from the user as shown in FIG. 9 is an e-mail from the user stored in the SMTP server 7 (however, in this case, The electronic mail is sent to the administrator terminal 8 and displayed.

Here, the response screen is displayed in the right column of the two vertically divided columns. At the top of the response screen,
A reply area 81 is arranged therein. In the reply area 81, a predetermined one of the e-mails from the user, that is, for example, an e-mail in which a title is arranged in the top line of a list area 82 described later is provided. The mail is selected and its contents are displayed. Further, in the reply area 81, a reply to the user can be input. When a send button 91 described later is operated, the display content of the reply area 81 is changed to an e-mail message arranged in the body. Is transmitted with the e-mail address displayed in the destination field 88 described later as the destination. In the reply area 81, the list area 8
The content of the e-mail in which the title is arranged at the top line of the second line is displayed with, for example, a> mark at the beginning of each line.

At the bottom of the response screen, a list area 82 is arranged. In the list area 82, the title of the e-mail from the user (the so-called s of the e-mail header) is displayed.
subject field) is given a predetermined number,
The items listed are arranged by arranging them in the order of their numbers.

Here, the e-mails from the user received by the SMTP server 7 are filed one by one as described above, and the SMTP server 7 further adds, for example, , A number (hereinafter, appropriately referred to as a mail number) is sequentially assigned. In the list, this mail number is added to the title of the corresponding e-mail. In the embodiment of FIG. 9, the title “post” of the e-mail with the e-mail number 0129 is displayed on the top line of the list area 82 together with the e-mail number.

In the list area 82, for example,
By default, a list of the last 20 e-mails is arranged. That is, in the embodiment of FIG. 9, only the e-mails of the e-mail numbers 0129 and 0130 arranged in the list area 82 are visible, but the e-mails of the subsequent e-mail numbers (here, 1
8 (= 20-2) can be viewed by operating the scroll bar 94 provided at the right end of the WWW browser.

Note that the number of electronic mails arranged in the list area 82 can be changed. When the number of e-mails to be listed is less than 20, for example, when the total number of e-mails from the user is less than 20, the list is constituted only by the number.

A destination field (To :) 88 and a title field (Subject :) 8 are provided between the reply area 81 and the list area 82.
9, sender column (From :) 90, send button 9
1, a reset button, a processed button 93, and a jump area 83 are arranged.

The jump area 83 is vertically divided into three parts, and the leftmost area includes a number input box 84 and a jump (ju).
mp) button 85 is provided. An e-mail number can be input in the number input field 84. When a predetermined e-mail number is input and the jump button 85 is operated, the list in the list field 82 is changed to the input e-mail number. And the corresponding title are changed to the one arranged in the top line.

As described above, the reply region 81 includes:
Since the e-mail with the title arranged at the top line of the list area 82 is selected and its contents are displayed, the display of the reply area 81 is changed with the change of the list.

That is, for example, in FIG. 9, when 130 is entered in the number input field 84 and the jump button 85 is operated, the WWW server 6 displays the e-mail title of the e-mail number 0130 and the e-mail number 0130 The list arranged in the top row is created and arranged in the list area 82. Further, an e-mail in which the e-mail number and the title are arranged at the top line of the list, that is, the e-mail with the e-mail number 0130 is selected, and the content is
It is arranged in the reply area 81. Then, the destination field 88 and the title field 89 are also changed as necessary. In the WWW server 6, a response screen in which the above-described change has been made is configured and transmitted to the administrator terminal 8. As a result, a response screen as shown in FIG. 10 is displayed on the administrator terminal 8, for example.

As described above, when a mail number is entered in the number input field 84, the e-mail of that mail number is selected, and the contents are displayed in the reply area 81. As described above, a reply to the user can be input to the reply area 81, so that a response to the user can be made efficiently.

That is, conventionally, an operation for selecting an e-mail to be viewed is performed, and after displaying the e-mail, an operation for replying to the e-mail is performed, and a window for inputting a reply is displayed. In this case, the user only needs to perform an operation to select an e-mail to be viewed (for example, input the e-mail number of the e-mail to be answered in the number input box 84, and By simply operating the button 85 or the jump button 86 or 87 described later), it is possible to simultaneously view the e-mail and input a reply thereto.

Referring back to FIG. 9, two points from the left of the jump area 83
In the second area, a jump button 86 is provided. When the jump button 86 is operated, the mail number immediately before the mail number displayed in the number input box 84 and the corresponding title are displayed. Then, the top line of the list is changed, and accordingly, as described above, the reply area 81 is also changed to the contents of the e-mail in which the mail number is arranged on the top line. In the rightmost area of the jump area 83, a jump button 8
7 is provided, and when this jump button 87 is operated, the top line of the list is changed to the mail number after the mail number displayed in the number input field 84 and the corresponding title, and Accordingly, as described above, the reply area 81 is also changed to the content of the electronic mail in which the mail number is arranged in the top line.

In the leftmost area of the jump area 83, 132 of the display “/ 132” between the number input box 84 and the jump button 85 indicates the total number of electronic mails from the user (however, in this case, , A number excluding past mails described later). The display “128/132 (Pre) on the left side of the jump button 86 or 87
v) ”or“ 130/132 (Next) ”is an electronic mail in which the title and the mail number are arranged at the top line of the list by operating the jump button 86 or 87 (the content is displayed in the reply area 81). Out of the 132 e-mails from the 132 users (here, e-mails with e-mail numbers of 128 or 130), respectively.

Accordingly, the display "128/132 (Pre
v) ”or“ 130/132 (Next) ”denominator 1
32 represents the total number of e-mails from the user,
The display “/” between the number input field 84 and the jump button 85
132 ".

Here, the display "128/132 (Pre)" on the left side of the jump button 86 or 87, respectively.
v) ”or“ 130/132 (Next) ”molecule 1
28 or 130 is the mail number one before or after the mail number 129 displayed in the number input field 84. Therefore, when the mail number displayed in the number input field 84 is 130, the display on the left side of the jump button 86 or 87 is "129/132 (Prev)" as shown in FIG. Or "131 /
132 (Next) ".

In this embodiment, the number input field 84
The denominator of the display between the display and the jump button 85 and the display on the left side of the jump button 86 or 87 have a value obtained by adding 1 to the total number of actual e-mails from the user. Therefore, here, there is no electronic mail to which the value is added as the mail number, which will be described later.

Here, an e-mail in which a title and an e-mail number are arranged at the top line of the list and the contents of which are displayed in the reply area 81 is hereinafter referred to as a selected e-mail as appropriate.

In FIG. 9, an e-mail address of the sender of the selected e-mail is displayed in a destination field 88. In the title field 89, before the title of the selected e-mail,
The one with the character string “Re:” added is displayed. In the sender column 90, for example, an e-mail address of a magazinemaster, which is a sender who transmits an e-mail as a response to the user, is displayed.

The send button 91 is operated to send an electronic mail having a body composed of the contents displayed in the reply area 81. This e-mail is transmitted with the e-mail address displayed in the destination column 88 as the destination, that is, to the sender of the selected e-mail. In the title of the e-mail, the display content of the title column 89 is arranged, and in the e-mail address of the sender, the sender column 90 is displayed.
Is displayed.

Therefore, when responding to the sender of the selected e-mail by e-mail, the administrator of the homepage (here, magazinemaster) writes a reply in the reply area 81 and operates the send button 91. Just do it.

When the transmission button 91 is operated, the e-mail which has been set as the selected e-mail has not been displayed on the response screen since the response to it has been completed. Also, when the response screen is, for example, the state shown in FIG. 9, when the transmission button 91 is operated, after that, the selected electronic mail becomes the mail number 129.
In place of the e-mail, for example, the next e-mail with the mail number 130 is newly selected as the selected e-mail. That is, in this case, the mail number 130 and the corresponding title are arranged on the top line of the list, and the content of the electronic mail of the mail number 130 is displayed in the reply area 81. Note that other display portions (for example, the destination column 8
8 etc.) are also changed as necessary.

The reset button 92 is set in the reply area 81
In addition, after some writing is performed, this operation is performed when erasing the writing. That is, when the reset button 92 is operated, the reply area 81 is in a state where only the content of the selected electronic mail is displayed.

The processed button 93 does not respond to the selected e-mail by transmitting an e-mail as a reply to the selected e-mail as described above. Operated when a response is made by means other than e-mail.

Therefore, in the same manner as when the send button 91 is operated, when the processed button 93 is operated, the e-mail which has been set as the selected e-mail has been dealt with. It will not be displayed on the response screen. When the response screen is, for example, the state shown in FIG. 9, when the processed button 93 is operated, the e-mail of the mail number 130 is newly added in the same manner as when the transmission button 91 is operated. Select the e-mail and you will be.

As described above, among the e-mails from the user, those that have responded in some way are not displayed on the response screen. In other words, in other words, only the e-mail that has not yet been responded is displayed on the response screen. Therefore, the e-mail from the user is duplicately responded, and no response is received. It is possible to prevent such things from happening.

As described above, the list in which the titles are arranged is displayed on the response screen, so that the outline of the e-mail can be grasped from the titles.
So by looking at the list, for example, an email
It is possible to recognize whether or not the response is urgent, and as a result, it is possible to prevent delay in handling such an e-mail.

Here, by inputting an e-mail number in the number input field 84 and operating the jump button 85, the e-mail of the e-mail number can be selected as the e-mail as described above. It is also possible by clicking on the email number or title arranged in the list.

Next, as described above, in the present embodiment, the denominator of the display between the number input field 84 and the jump button 85, and the denominator of the display on the left side of the jump button 86 or 87, respectively, are determined by the user. It is a value obtained by adding 1 to the total number of actual e-mails (hereinafter, appropriately referred to as the last e-mail number). Therefore, for example, in the case shown in FIG. There is no mail.

This is because, in the present embodiment, a screen capable of processing electronic mail (this screen is also called a response screen) is assigned to the last mail number in the same manner as the conventional mailer software. For example, when the last mail number is entered in the number input box 84 and the jump button 85 is operated, or when a value obtained by subtracting 1 from the last mail number is displayed in the number input box 84. When the jump button 87 is operated, for example, a response screen as shown in FIG. 11 is configured in the WWW server 6 and transmitted to the administrator terminal 8 for display.

In this response screen, a jump area 83 is arranged at the upper part, and a reply area 81 is arranged at the lower part. Further, since the list area 82 is not arranged and there is no selected electronic mail, nothing is displayed in the reply area 81. Below the reply area 81, a destination field 88, a title field 89, a sender field 90, a send button 91, a reset button 92, and a processed button 93 are arranged.

In the response screen as described above, the reply area 81, the destination field 88, the title field 89, the sender field 9
0 is blank, so that an electronic mail can be transmitted in the same manner as when an electronic mail is transmitted by conventional mailer software.

That is, the administrator inputs a message in the reply area 81, and enters an e-mail address of a transmission destination of the e-mail, a title of the message, or a self-address in the destination field 88, the title field 89, or the sender field 90. By inputting the e-mail address of the user and operating the send button 91, an e-mail having the content (text) of the message input to the reply area 81 is sent to the destination field 8
8 can be transmitted to the other party specified by the e-mail address input.

Here, the reset button 92 is
In some cases, the operation is performed when deleting the message input in the reply field 81, but the processed button 93 is not basically operated.

Next, as described above, the response screen does not display an e-mail from a user who has made a response in the past (hereinafter, appropriately referred to as a past mail), but the administrator does not. In some cases, it is desired to confirm what kind of response has been made to such a past mail.

Therefore, the WWW server 6 manages, so to speak, a history of what kind of response has been made to the past mail. If the administrator wants to refer to the history, the administrator will see FIG. On the menu screen shown, click the "past mail" part in the left column. In this case, in the WWW server 6, for example, as shown in FIG.
If necessary, a homepage as a past mail main screen is configured, transmitted to the administrator terminal 8, and displayed.

In the case where the past mail main screen is displayed, for example, when the webmaster refers to the history of past mails to which the webmaster has responded, the display part of “past webmaster mail” in the left column is displayed. click. In this case, in the WWW server 6, for example, as shown in FIG. 13, the title of the past mail to which the webmaster responded and the mail number attached thereto are arranged in, for example, a list in which the mail numbers are arranged in ascending order. , Where appropriate, referred to as the past mail list (hereinafter referred to as
A home page as a past mail list screen is configured, transmitted to the administrator terminal 8, and displayed.

Here, the past mail list screen is vertically divided into left and right columns, and the past mail list is arranged in the left column.

On the past mail list screen, a “sender” column, a “title” column, a “search number” column, and a “search” button are provided below the past mail list to search for past mail. Have been. In the “sender” column or the “title” column, when a search is performed using the e-mail address or the title of the sender of the past mail as a keyword, the e-mail address or the title is input. The number of past mails to be searched is input in the “search number” field. Here, the default is 20, and past mails that are retroactive from the most recent past mail by the number displayed in the “search count” column are set as search targets. Note that the past mail list is created here for past mails to be searched. The "Search" button
This operation is performed when a search is performed using the display in the “sender” column or the “title” column as a keyword. The display "return" to the right of the "search" button is linked to the homepage of FIG. 12, and therefore, when this "return" part is clicked, the WWW server 6 displays the information shown in FIG. The past mail main screen is transmitted and displayed on the administrator terminal 8.

When the past mail list screen as shown in FIG. 13 is displayed, when the mail number and the corresponding title in the past mail list are clicked, the WWW server 6 displays A home page is configured as a screen (hereinafter, appropriately referred to as a history screen) indicating what kind of response has been made to the past e-mail with the e-mail number, transmitted to the administrator terminal 8, and displayed. You.

That is, for example, the mail number and the title of the past mail responded by the e-mail (the past mail responded by transmitting the e-mail by operating the transmission button 91 on the response screen) are displayed. When the clicked portion is clicked, the WWW server 6
Then, for example, a history screen as shown in FIG. 14 is configured, transmitted to the administrator terminal 8, and displayed. FIG.
Similarly to the past mail list screen, the history screen of No. 4 is vertically divided into left and right columns, and the past mail list is displayed in the left column. The right column is divided into upper and lower columns, and the upper or lower column contains the content of the past email whose email number or title was clicked, or the content of the email sent in response to the past email, Each is displayed.

Further, for example, the mail number and title of the past mail to which a response has been made by means other than the electronic mail (the past mail is made by operating the processed button 93 on the response screen) are displayed. When the part is clicked, the WWW server 6 forms, for example, a history screen as shown in FIG. 15 and transmits the history screen to the administrator terminal 8 for display. The history screen of FIG. 15 is also vertically divided into left and right columns, as in FIG. 14, and a past mail list is displayed in the left column. The right column is divided into upper and lower columns, and the upper or lower column indicates that the mail number or the title of the past mail whose title was clicked, or that "Done" indicates that a response was made by means other than e-mail. "
Are displayed respectively.

As described above, the administrator can easily recognize what kind of response has been made to the past mail.

Here, in the above-described case, the past mail list is configured by arranging the title of the past mail and the mail number attached thereto. The title of an e-mail from a user who has not performed the e-mail and the e-mail number attached to the e-mail may be arranged side by side.
In this case, when the part where the e-mail number or title of the e-mail not responding is displayed is clicked, the WWW server 6 displays, for example, FIG.
4 and the lower left column in the history screen shown in FIG. 15 can be configured to be blank and displayed on the administrator terminal 8.

In FIG. 12, "past magazinema"
ster mail "," past musicmaster mail "," past din "
The display part of "nermaster mail" is magazinemaster, mus
This button is clicked to refer to the past mails to which icmaster and dinnermaster responded. "Past error mail"
Is clicked when referring to a past error mail described later.

Next, when responding to the user by e-mail, for example, when the e-mail address of the user described in the e-mail from the user is incorrect, the Internet 4 responds. E-mail sent as (hereinafter referred to as response mail as appropriate)
Is returned to its sender, the administrator. As described above, a response mail (hereinafter, appropriately referred to as an error mail) that cannot be transmitted normally and is returned is received by the conventional mailer software without discrimination from the e-mail from the user (the same mail). In a folder or directory). Therefore, in this case, the administrator has to deal with the electronic mail from the user separately from the error mail, which is troublesome.

Therefore, the WWW server 6 manages the electronic mail from the user and the error mail separately.

When dealing with an error mail, the administrator clicks on the "error mail" part in the left column on the menu screen in FIG. In this case, in the WWW server 6, for example, the response screen shown in FIG.
It is configured for only error mails stored in the server 7 and transmitted to the administrator terminal 8 for display.

Therefore, the administrator can efficiently deal with the error mail.

In the present embodiment, the WWW server 6
Is the error email that responded to the request (hereinafter, as appropriate,
Also, a past error mail) can be provided by providing a screen on which a list similar to the past mail list described with reference to FIG. 13 is arranged.

FIG. 16 shows a screen on which a list of past error mails is arranged.

This screen is transmitted from the WWW server 6 to the administrator terminal 8 by clicking on the "past error mail" display portion in the left column of the past mail main screen of FIG. I have. In addition, when the part where the mail number and the title of the past error mail are displayed is clicked on the screen of FIG. 16, for example, the mail number and the title as shown in FIG. 17 are clicked on the WWW server 6. A screen (homepage) in which the contents of the past error mails are displayed in the right-hand column is configured, transmitted to the administrator terminal 8, and displayed.

Next, for example, there is a case where an administrator wants to send the same e-mail to a plurality of users. That is, for example, when the same question is received from a plurality of users, for example, in the response screen shown in FIG.
E-mails from a plurality of users are sequentially input as the selected e-mail in the reply area 81,
A response email may be sent, but this is not efficient.

Therefore, conventionally, as a method of transmitting (broadcasting) an e-mail of the same content to a plurality of users,
For example, a method of listing e-mail addresses of a plurality of users in a destination (To :) field described in an e-mail header, an e-mail of one or more users in a destination field, and a so-called carbon In the copy (Cc :) field, there is a method of describing the email addresses of the remaining users.

However, these methods are not preferable in terms of security, since the e-mail addresses of other users are known to each of the plurality of users.

Therefore, there is a method of using a so-called mailing list to broadcast electronic mail of the same content to a plurality of users.

However, the administrator of the homepage
It is often the case that an e-mail with a certain content is sent to a plurality of users only once, that is, basically, a plurality of users performing broadcasting are different from each other. If you do, you will need to change your mailing list each time you broadcast. On the other hand, mailing lists are managed by an SMTP server.
Such a change is troublesome because it is necessary to send an e-mail to the SMTP server.

Therefore, when the menu screen shown in FIG. 8 is displayed on the administrator terminal 8 and the user clicks, for example, the display portion of “webmaster member mail” in the left column, the WWW server 6 As shown in FIG. 18, a home page as a screen for broadcasting a certain e-mail to a plurality of users (hereinafter, appropriately referred to as a broadcasting screen) is transmitted to the administrator terminal 8 and displayed. It has been done.

As shown in FIG. 18, on the broadcast screen, a setting button (“Input your list File”) operated when setting the e-mail addresses of a plurality of users to be broadcasted is set.
Button) 101 and a message input field 102 for inputting a message to be broadcast as an e-mail.

When the administrator operates the setting button 101, the WWW server 6 displays the home page on which the change button 103, the redo button 104, and the address input box 105 are arranged as shown in FIG. The data is transmitted to the terminal 8 and displayed. Administrators
In a state where the homepage is displayed, for example, as shown in FIG. 20, the e-mail addresses of a plurality of users who perform broadcasting are input in the address input box 105 with line breaks for each e-mail address. . Then, after all the inputs are completed, the change button 103 is clicked.

When the redo button 104 is clicked, for example, the address input field 102 is cleared.

When change button 103 is clicked, W
In the WW server 6, for example, as shown in FIG. 21, in addition to the setting button 101 and the message input field 102, a sender field 111, a return field 112, a title field 113, a mail button 114, and a redo button 115 are arranged. The home page is transmitted to the administrator terminal 8 and displayed. This home page is the broadcast screen shown in FIG. 18 and is obtained by scrolling the one shown in FIG. 18 upward.

The administrator inputs messages to a plurality of users who have input their e-mail addresses on the homepage shown in FIG. 20 in the message input box 102 and inputs their own e-mail addresses in the sender field 111. Further, the administrator sets the return destination column 112 and the title column 1
13 is input as needed. Here, in the return destination column 112, for example, basically, the same description as the description of the sender column 111 is made. In the title field 113,
For example, the title of the message described in the message input field 102 is input.

Then, when the administrator clicks the mail button 114, the e-mail containing the message input in the message input box 102 is sent to each of the plurality of e-mail addresses input in the address input box 105 in FIG. Is sent to the destination.

That is, the WWW server 6 is an e-mail containing the message input in the message input field 102, and addresses each of the plurality of e-mail addresses input in the address input field 105 in FIG. The server creates a server and sends it to the SMTP server 7.

Accordingly, in this case, it is possible to prevent each of the plurality of users from knowing the e-mail addresses of other users. Further, the e-mail address of the user who sends the e-mail can be easily changed.

In FIG. 21, the redo button 1
Reference numeral 15 is clicked, for example, when the message input to the message input field 102 is cleared.

Next, FIG. 22 shows the SMTP server 7 in FIG.
2 shows an example of a functional configuration.

The communication control unit 201 controls communication via the Internet 4 and thereby, for example, transmits and receives electronic mail. The mail storage unit 202 stores the electronic mail received by the communication control unit 201. The control unit 203 determines, among the e-mails stored in the mail storage unit 202, those addressed to the homepage administrator.
File processing is performed.

The functional configuration shown in FIG. 22 is realized, for example, by executing a predetermined application program in the CPU 41 shown in FIG.

Next, the filing process performed by the SMTP server 7 configured as described above will be described with reference to the flowchart of FIG.

In the SMTP server 7, the communication control unit 201
In, when an e-mail is received, the e-mail is supplied to the mail storage unit 202 and stored. The control unit 203 determines in step S1 that the mail storage unit 20
It is determined whether there is an e-mail addressed to the administrator in the e-mails stored in step S2.
Steps S3 and S3 are skipped, and the process ends. On the other hand, if it is determined in step S1 that there is an e-mail addressed to the administrator, the process proceeds to step S2, and the control unit 203
Each e-mail addressed to the administrator is converted into a file, and in step S3, the mail (mail file) thus filed is added with a mail number and stored in the mail storage unit 202, and the process ends. I do.

Next, FIG. 24 shows an example of a functional configuration of the WWW server 6 of FIG.

The communication control section 211 controls communication via the Internet 4, whereby, for example, a URL transmitted from the user terminal 1 is transmitted.
Receive other information,
The data is transmitted to the user terminal 1. further,
The communication control unit 211 is also configured to control communication with the administrator terminal 8, thereby receiving, for example, a URL and other information transmitted from the administrator terminal 8, and Others are transmitted to the administrator terminal 8.

The mail storage unit 212 is the same as the mail storage unit 202 in FIG. 22, and therefore stores an electronic mail addressed to the administrator to which a mail number is added, which is filed. I have. Homepage composition part 213
The (configuration means) is configured to configure a homepage such as a response screen shown in FIG. 9 according to the control of the control unit 214. Control unit 214 (selection means)
Is configured to control each block constituting the WWW server 6. The homepage storage unit 215 stores, for example, a homepage to be provided to the user terminal 1, a homepage as a menu screen in FIG. 8, and the like. The mail composing unit 216 composes a response mail under the control of the control unit 214. The response file storage unit 217 stores a response file, which will be described later, supplied from the control unit 214.

The functional configuration shown in FIG. 24 is realized, for example, by executing a predetermined application program in the CPU 31 shown in FIG.

Next, with reference to the flowcharts of FIGS. 25 to 28, in the WWW server 7 configured as described above, the response screen as described in FIG.
The following describes the response screen processing that is performed when a request is made from.

As described above, when the homepage administrator operates the administrator terminal 8 to process the e-mail from the user and requests the homepage as the menu screen of FIG. , This request
The data is received by the communication control unit 211 and supplied to the control unit 214. In this case, the control unit 214
A home page as a menu screen is read from 15 and transmitted to the administrator terminal 8 by controlling the communication control unit 211.

Thereafter, by clicking on, for example, “magazinemaster mail” in the menu screen (FIG. 8) on the administrator terminal 8, a request for a homepage as a response screen is transmitted to the WWW server 6. When the request is received by the communication control unit 211, the control unit 214 controls the home page configuration unit 213 to configure the response screen illustrated in FIG.

That is, in this case, the home page forming section 21
In step 3, in step S11 in FIG. 25, the e-mail addressed to the administrator is read from the mail storage unit 212, and the process proceeds to step S12. Stuff,
That is, it is determined whether the mail is a past mail.

Here, when an e-mail is sent to the user as a response to the e-mail from the user, the contents of the e-mail as the response are displayed on the history screen as shown in FIG. You. Also, when a response is made by means other than e-mail, FIG.
As shown in the above, the character "Done" is displayed on the history screen. As described above, the contents of the e-mail sent to the user and the characters "Done" displayed on the history screen as a response to the past e-mail are stored in a response file as described later. The response file is stored in the response file storage unit 217. Each response file is, for example, a corresponding past mail (e-mail from the user).
Is associated with the same number as the e-mail number (hereinafter, appropriately referred to as a file number).

Therefore, whether or not the electronic mail addressed to the administrator stored in the mail storage unit 212 is a past mail is determined by checking the response file with the same file number as the mail number of the electronic mail in the response file storage unit 217. Can be determined based on whether it is stored in the control unit 214.
Performs the determination processing in step S12 by referring to the response file storage unit 217.

Here, the response file is given a file name with an extension different from that of the e-mail file in order to distinguish it from the filed e-mail. That is, here, the response file contains
For example, a file name using the extension “rep” is assigned.

At step S12, the mail storage unit 2
If it is determined that the e-mail read from the e-mail 12 is not a past e-mail, the process proceeds to step S13, where the home page configuration unit 213 displays the e-mail number and title in the list area 82 of the response screen (FIG. 9). And the process proceeds to step S14. If it is determined in step S12 that the email read from the email storage unit 212 is a past email, step S13 is skipped and step S1 is performed.
Proceeding to 4, the homepage construction unit 213 determines whether or not the mail storage unit 212 has an e-mail addressed to the administrator that has not been read yet.

At step S14, mail storage unit 2
If it is determined in step S12 that there is an e-mail that has not been read yet, the process returns to step S11, and an e-mail addressed to the administrator that has not been read is read out, and thereafter, the same processing is repeated. If it is determined in step S14 that there is no e-mail that has not been read in the mail storage unit 212, the process proceeds to step S15.

Therefore, by repeating the processing of steps S11 to S14, among the e-mails addressed to the administrator stored in the e-mail storage unit 212, the e-mail numbers and titles of the e-mails that have not been answered yet are entered. An ordered list is constructed. In the list, the mail numbers and the titles are arranged, for example, in ascending order of the mail numbers.

In step S15, the homepage constituting section 213 reads a homepage as a response screen in which each column is blank from the homepage storage section 215, and proceeds to step S16. In step S16, the contents of the e-mail from the user whose e-mail number and title are arranged in the top line of the list are arranged in the reply area 81 of the response screen in the home page construction section 213, and are also stored in the list area 82. , Step S
A list obtained by repeating the processing from 11 to S14 is arranged. Further, in step S16, the items described in FIG. 9 are arranged in the destination column 88 and other columns. Then, the homepage construction unit 213 supplies the response screen to the control unit 214.

The control unit 214 controls the home page construction unit 21
When the response screen is received from No. 3, in step S <b> 17, the communication control unit 211 is controlled to transmit the response screen to the administrator terminal 8.

Thereafter, the process proceeds to step S21 in FIG. 26, where the control unit 214 determines whether or not the jump button 85 on the response screen has been operated on the administrator terminal 8 side. If it is determined in step S21 that the jump button 85 on the response screen has been operated, that is, an operation signal corresponding to the operation of the jump button 85 is transmitted from the administrator terminal 8, and the communication control unit 211
Is received in step S22, the process proceeds to step S22,
In 4, the electronic mail to which the same mail number as the number displayed in the number input field 84 on the response screen is added is newly selected as the selected electronic mail, and the response screen for the selected electronic mail is constituted. , The homepage construction unit 213 is controlled.

That is, when the jump button 85 is operated, the number displayed in the number input box 84 is transmitted to the WWW server 6 together with the operation signal corresponding to the operation in the manager terminal 8. Control unit 214
Then, an e-mail to which the same e-mail number (designated number) is added is selected as the selected e-mail. Then, the home page configuration unit 213 refers to the mail storage unit 212 to form a list in which the mail number and title of the selected electronic mail are arranged in the top line, and are arranged in the list area 82 of the response screen. . Further, in the homepage configuration section 213, the contents of the selected e-mail are arranged in the reply area 81 of the response screen, and the items described in FIG. Then, home page configuration section 213 supplies the resulting response screen to control section 214, and proceeds to step S29.

In step S29, the control unit 214 controls the communication control unit 211 to transmit a response screen from the homepage composition unit 213 to the administrator terminal 8, and returns to step S21.

On the other hand, if it is determined in step S21 that the jump button 85 on the response screen has not been operated, the process proceeds to step S23, where it is determined whether the jump button 86 on the response screen has been operated on the administrator terminal 8 side. Is determined by the control unit 214. If it is determined in step S23 that the jump button 86 on the response screen has been operated, that is, an operation signal corresponding to the operation of the jump button 86 is transmitted to the administrator terminal 8
If the e-mail with the e-mail number immediately before the e-mail number of the selected e-mail is added to the control unit 214, the e-mail with the new e-mail Selected as
The homepage composition unit 213 is controlled so as to compose a response screen for the selected electronic mail.

Thus, in the homepage construction section 213, a response screen is constructed and output to the control section 214 in the same manner as in step S22.
Go to 29. In step S29, as described above, the response screen from the homepage configuration unit 213 is transmitted to the administrator terminal 8, and the process returns to step S21.

On the other hand, if it is determined in step S23 that the jump button 86 on the response screen has not been operated, the flow advances to step S25 to determine whether or not the jump button 87 on the response screen has been operated on the administrator terminal 8 side. Is determined by the control unit 214. In step S25, when it is determined that the jump button 87 on the response screen has been operated, that is, an operation signal corresponding to the operation of the jump button 87 is transmitted to the administrator terminal 8
If the received e-mail is received by the communication control unit 211 and the communication control unit 211 receives the e-mail, the control unit 214 replaces the e-mail with the e-mail number following the e-mail number of the selected e-mail with the newly selected e-mail. Selected as
The homepage composition unit 213 is controlled so as to compose a response screen for the selected electronic mail.

As a result, in the homepage construction section 213, a response screen is constructed and output to the control section 214 in the same manner as in step S22.
Go to 29. In step S29, as described above, the response screen from the homepage configuration unit 213 is transmitted to the administrator terminal 8, and the process returns to step S21.

If it is determined in step S25 that the jump button 87 on the response screen has not been operated, the process proceeds to step S27, where the administrator terminal 8 displays the list displayed in the list area 83 on the response screen. The control unit 214 determines whether any one of the mail numbers or the titles is clicked. In step S27, when it is determined that any mail number or title in the list is clicked, that is, an operation signal corresponding to the click is transmitted from the administrator terminal 8 and received by the communication control unit 211. In step S28, the control unit 214 selects an e-mail corresponding to the clicked e-mail number or title as a newly selected e-mail, and forms a response screen for the selected e-mail.
The homepage construction unit 213 is controlled.

As a result, in the homepage construction section 213, a response screen is constructed and output to the control section 214 in the same manner as in step S22.
Go to 29. In step S29, as described above, the response screen from the homepage configuration unit 213 is transmitted to the administrator terminal 8, and the process returns to step S21.

On the other hand, if it is determined in step S27 that any of the mail numbers or titles in the list has not been clicked, the flow advances to step S30.
Is operated by the control unit 214. If it is determined in step S30 that the send button 91 on the response screen has been operated, the process proceeds to step S30.
Proceeding to 31, the transmission processing described later is performed, and the processing returns to step S21. If it is determined in step S30 that the send button 91 on the response screen has not been operated, the process proceeds to step S32, and the control unit determines whether the reset button 92 on the response screen has been operated on the administrator terminal 8 side. 214.

If it is determined in step S32 that the reset button 92 on the response screen has been operated,
Proceeding to step S33, the control unit 214 controls the home page configuration unit 213 to reconfigure the previously configured response screen. Further, in step S33, the control unit 214 displays the response screen on the communication control unit 21.
1 is transmitted to the administrator terminal 8.
As a result, in the administrator terminal 8, a response screen in which only the content of the selected electronic mail is displayed in the reply area 81 is displayed. That is, if any writing has been performed in the reply area 81 by the administrator, the writing is erased.

On the other hand, if it is determined in step S32 that the reset button 92 on the response screen has not been operated, the process advances to step S34 to determine whether the processed button 93 on the response screen has been operated on the administrator terminal 8 side. Is determined by the control unit 214. If it is determined in step S34 that the processed button 93 on the response screen has been operated, step S35
Then, the corresponding process described below is performed, and the process returns to step S21.

If it is determined in step S34 that the processed button 93 on the response screen has not been operated, the flow advances to step S36 to determine whether or not an end operation has been performed on the administrator terminal 8 side. If it is determined that it has not been performed, the process returns to step S21. On the other hand, if it is determined in step S36 that the end operation has been performed, the process ends.

Next, the transmission processing in step S31 in FIG. 26 will be described with reference to the flowchart in FIG.

In the transmission process, first, in step S4
In 1, the communication control unit 211 receives data from the administrator terminal 8. That is, in the administrator terminal 8, when the send button 91 is operated, the reply area 8
1, destination field 88, title field 89, and sender field 90
Is transmitted to the WWW server 6, which is received in step S41.

Then, the process proceeds to a step S42, and an e-mail is created as a response based on the data received in the step S41. That is, the data received by the communication control unit 211 is transmitted to the mail composition unit 2 via the control unit 214.
16. The mail composition unit 216 includes the control unit 21
Of the data supplied through the reply area 81
The e-mail with the display content of the header as its body is composed, and the destination (To :) and title (Subjec
t :) and a sender (From :) column, respectively, a destination column 88
, The e-mail address displayed in the title column 89, and the e-mail address displayed in the sender column 90. Then, mail composition section 216 outputs the electronic mail to control section 214.

Upon receiving the e-mail from the mail composition unit 216, the control unit 214 controls the communication control unit 211 to transmit the e-mail in step S43, and proceeds to step S44. This e-mail is transmitted via the SMTP server 7. And
In step S44, the control unit 214 sends the mail
File the email from 16 into a response file,
Proceed to step S45. In step S45, the control unit 2
14 associates the same file number as the e-mail number of the e-mail addressed to the administrator, which is now the selected e-mail, with the response file generated in step S44 and supplies it to the response file storage unit 217 for storage.

Then, the process proceeds to a step S46, where the control unit 2
In 14, the home page forming unit is configured such that an e-mail to which the mail number following the e-mail number of the selected e-mail is added is newly selected as the selected e-mail, and forms a response screen for the selected e-mail. 213 is controlled.

As a result, the homepage composing section 213 composes a response screen in the same manner as in step S22, outputs the response screen to the control section 214, and returns to step 4
Go to 7. In step S47, as in step S29, a response screen from the homepage configuration unit 213 is transmitted to the administrator terminal 8, and the process returns.

Next, the corresponding processing in step S35 in FIG. 26 will be described with reference to the flowchart in FIG.

In the corresponding processing, first, in step S51, the control unit 214 sets the character string "Done"
A response file in which is recorded is formed, and the process proceeds to step S52. In step S52, the control unit 214 associates the same file number as the mail number of the e-mail addressed to the administrator, which is now the selected e-mail, with the response file generated in step S51, and stores the response file in the response file storage unit 217.
To be stored.

Then, the process proceeds to a step S53, where the control unit 2
In 14, the home page forming unit is configured such that an e-mail to which the mail number following the e-mail number of the selected e-mail is added is newly selected as the selected e-mail, and forms a response screen for the selected e-mail. 213 is controlled.

As a result, the home page composing section 213 composes a response screen in the same manner as in step S22, outputs the response screen to the control section 214, and proceeds to step 5
Proceed to 4. In step S54, as in step S29, a response screen from the homepage configuration unit 213 is transmitted to the administrator terminal 8, and the process returns.

As described above, the case where the administrator terminal 8 makes a response to the user using the homepage supplied from the WWW server 6 has been described.
It is not limited to those using the homepage.

In the conventional mailer software, an e-mail cannot be viewed without accessing a predetermined SMTP server. On the other hand, in the network system shown in FIG. 1, an e-mail can be viewed on a response screen as a home page, so that the e-mail can be viewed basically from anywhere on the Internet 4.

[0157]

According to the information processing apparatus according to the first aspect and the information processing method according to the sixth aspect, when reception information is selected, a response for inputting a response to the selected reception information is provided. A screen in which the received information is arranged is configured on a screen. The recording medium according to claim 7, further comprising a computer-readable process for selecting reception information and arranging the reception information on a response screen for inputting a response to the selected reception information. Is recorded. Therefore, it is possible to efficiently respond to the received information.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating a configuration example of an embodiment of a network system to which the present invention has been applied.

FIG. 2 is a block diagram illustrating a hardware configuration example of a user terminal 1 of FIG.

FIG. 3 is a block diagram illustrating a hardware configuration example of an SP server 3 in FIG. 1;

FIG. 4 is a block diagram illustrating a hardware configuration example of a WWW server 6 of FIG. 1;

FIG. 5 is a block diagram illustrating a hardware configuration example of an SMPT server 7 of FIG. 1;

FIG. 6 is a block diagram illustrating a hardware configuration example of an administrator terminal 8 of FIG. 1;

7 is a diagram showing a display example of a display 19 in FIG.

FIG. 8 is a photograph of a halftone image displayed on a display showing a menu screen.

FIG. 9 is a photograph of a halftone image displayed on a display showing a response screen.

FIG. 10 is a photograph of a halftone image displayed on a display showing a response screen.

FIG. 11 is a photograph of a halftone image displayed on a display showing a response screen.

FIG. 12 is a photograph of a halftone image displayed on a display showing a past mail main screen.

FIG. 13 is a photograph of a halftone image displayed on a display showing a past mail list screen.

FIG. 14 is a photograph of a halftone image displayed on a display showing a history screen.

FIG. 15 is a photograph of a halftone image displayed on a display showing a history screen.

16 is a photograph of a halftone image displayed on a display showing a home page linked from the past mail main screen of FIG.

FIG. 17 is a photograph of a halftone image displayed on a display showing a homepage linked from the homepage of FIG. 16;

FIG. 18 is a photograph of a halftone image displayed on a display showing a broadcast screen.

FIG. 19 is a photograph of a halftone image displayed on a display showing a home page linked from the broadcast screen of FIG. 18;

FIG. 20 is a photograph of a halftone image displayed on a display showing a state where an e-mail address has been input to the homepage of FIG. 19;

FIG. 21 is a photograph of a halftone image displayed on a display showing a broadcast screen.

FIG. 22 is a block diagram illustrating a functional configuration example of the SMTP server 7 of FIG. 1;

FIG. 23 is a flowchart illustrating a filing process performed by the SMTP server 7 of FIG. 22;

FIG. 24 is a block diagram showing a functional configuration example of a WWW server 6 of FIG.

FIG. 25 is a flowchart illustrating a response screen process performed by the WWW server 6 of FIG. 24;

FIG. 26 is a flowchart following the flowchart of FIG. 25.

FIG. 27 is a flowchart illustrating details of a transmission process in step S31 of FIG. 26;

FIG. 28 is a flowchart for explaining details of a completed process in step S35 of FIG. 26;

[Explanation of symbols]

1 user terminal, 2 public network, 3 SP server,
4 Internet, 5 Information provision system, 6 W
WW server, 7 SMTP server (transmission means), 8
Administrator terminal, 11 CPU, 12 ROM, 1
3 RAM, 14 interface, 15 HD,
16 magneto-optical disk, 17 communication unit, 18 input unit, 19 display, 21 CPU, 22
ROM, 23 RAM, 24 interface,
25 HD, 26 magneto-optical disk, 27 communication unit, 28 input unit, 29 display, 31
CPU, 32 ROM, 33 RAM, 34 interface, 35 HD, 36 magneto-optical disk, 37 communication unit, 38 input unit, 39 display, 41 CPU, 42 ROM, 43 R
AM, 44 interface, 45 HD, 46
Magneto-optical disk, 47 communication unit, 48 input unit,
49 display, 51 CPU, 52 RO
M, 53 RAM, 54 interface, 55
HD, 56 magneto-optical disk, 57 communication unit,
58 input unit, 59 display, 71 WWW
Browser, 72 cursor, 73 URL display,
81 reply area, 82 list area, 83
Jump area, 84 number input box, 85 to 87
Jump button, 88 destination field, 89 title field, 90 sender field, 91 send button, 92
Reset button, 93 processed button, 94 scroll bar, 101 setting button, 102 message input field, 103 change button, 104 redo button, 105 address input field, 111 sender field, 112 return field, 113 title field, 1
14 mail button, 115 redo button, 2
01 communication control unit, 202 mail storage unit, 203
Control section, 211 communication control section, 212 mail storage section, 213 homepage configuration section (configuration means),
214 control unit (selection means), 215 homepage storage unit, 216 mail composition unit, 217 response file storage unit

Claims (7)

[Claims] 1. An information processing apparatus for processing received reception information, comprising: a selection unit that selects the reception information; and a selection unit that selects the reception information.
An information processing apparatus, comprising: a configuration unit configured to arrange the received information on a response screen for inputting a response to the received information. 2. The information processing apparatus according to claim 1, further comprising a transmission unit configured to transmit a response to the reception information input to the response screen to a transmission source that has transmitted the reception information. . 3. The information processing apparatus according to claim 1, wherein the configuration unit lists the received information and arranges the list on the response screen. 4. The information processing apparatus according to claim 3, wherein the configuration unit lists only the received information that has not responded. 5. The information processing apparatus according to claim 3, wherein the selection unit selects the received information from the list. 6. An information processing method for processing received reception information, wherein the reception information is selected, and the reception information is arranged on a response screen for inputting a response to the selected reception information. An information processing method characterized by comprising: 7. A recording medium in which a program for causing a computer to process received reception information is recorded, wherein a response for selecting the reception information and inputting a response to the selected reception information is provided. A recording medium characterized by recording a program for causing a screen to perform a process for constructing an arrangement of the received information.