JPH10313364A - Automatic voice guidance system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an automatic voice guidance system where its voice guidance section only provides the service of a complicated guidance automatically, without recording of natural voice of the operator and a complicated operation even at night when functions of its control section are stopped. SOLUTION: This automatic voice guidance system is provided with a control section 2a that generates an operation control command signal required for voice guidance, based on guidance recognition information that results from voice guidance source data being a source of voice guidance received from a line controller 1 that are converted into data with a form recognized as the voice guidance and a voice guidance section 2b that couples voice information registered in advance with voice guidance lines LA1-LA6 or a voice transmission line LS and provides an output according to an operation control command signal, sets a voice recording line LR to a recording available state to receive an optional voice and to record it. Then the night guidance voice generated and recorded by the voice guidance section 2b is assigned to the voice guidance lines LA1-LA6.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic voice guidance apparatus having an extended function which mainly contributes to a reduction in operator work during a 24-hour operation of voice guidance.

[0002]

2. Description of the Related Art Conventionally, in this type of automatic voice guidance device,
A computer device called a control unit transmits voice guidance data for voice guidance to a voice guidance unit having a voice guidance function, and controls a response indicating that the designated voice guidance has been completed from the voice guidance unit. Automatic voice guidance is possible by exchanging data, for example, by transmitting the data to a unit.

In the automatic voice guidance apparatus, voice guidance data for voice guidance is transmitted from the control unit to the voice guidance unit in advance, so that the voice guidance unit is designated even if the control unit is turned off. Although a function for automatically repeating voice guidance is built, in such a case, the number of data that can be transmitted by the voice guidance unit is determined, so that complicated voice guidance cannot be performed.

That is, in the automatic voice guidance apparatus, the voice guidance section is a 24-hour operation assurance apparatus, whereas the control section generally uses a personal computer or the like, so it is necessary to turn off the power at night when no operator is present. There is.
Therefore, in order to execute the complex guidance independently and automatically by the voice guidance unit at night when the power of the control unit is turned off, an operator or the like previously records the complex guidance with a real voice on the voice guidance unit, and the recorded content is recorded. In which the voice guidance unit repeatedly guides according to the following.

[0005] By the way, as a well-known technique related to such automatic voice guidance, a voice synthesizing and transmitting system disclosed in JP-A-6-291870 and JP-A-7-16097 are disclosed.
An automatic guidance system disclosed in Japanese Patent Publication No. 3 (JP-A) No. 3 is known.

[0006]

In the case of the above-described automatic voice guidance apparatus, the control section stops functioning at night when the operator is absent. Therefore, it is necessary to update the content of the night guidance every day. Employing the operator who received it every day, and complicated operations such as creating a manuscript for recording the night guidance real voice recording, registering the real voice guidance in the voice guidance unit, and confirming the registered contents are indispensable. Is inconvenient.

SUMMARY OF THE INVENTION The present invention has been made to solve such a problem, and its technical problem is that even during the night when the control unit stops functioning, the voice is not required to be recorded by the operator and no complicated operation is required. It is an object of the present invention to provide an automatic voice guidance device capable of automatically providing a complicated guidance service by a guidance unit alone.

[0008]

According to the present invention, transmission data transmitted from an external device is received, converted into guidance recognition information in a form that can be recognized as voice guidance, and the voice recognition is performed based on the guidance recognition information. A control unit for generating an operation control command signal required for guidance; a preregistered voice information in accordance with the operation control command signal, coupled to a voice guidance line or a voice transmission line to output as voice, and a voice recording line; And a voice guidance unit for recording an arbitrary voice by setting the voice recording in a recordable state.

Further, according to the present invention, in the above automatic voice guidance apparatus, an automatic voice guidance apparatus can be obtained in which the operation control command signal includes at least start, stop, and change of the content of voice guidance.

Further, according to the present invention, in any of the above automatic voice guidance devices, the automatic voice guidance device includes a line control device as an external device for transmitting voice guidance source data as a source of voice guidance to the control unit as transmission data, The control unit provides an automatic voice guidance device that generates guidance recognition information based on the voice guidance source data.

[0011]

In the automatic voice guidance apparatus according to the present invention, the operation required for voice guidance is performed based on the guidance recognition information converted into a form that can be recognized as voice guidance by receiving the voice guidance source data transmitted from the line control apparatus during night guidance. In accordance with the operation control command signal from the control unit that generates the control command signal, the voice guidance unit creates and transmits an arbitrary night guidance voice, and the night guidance voice is used as normal voice guidance to the guidance telephone line. The voice is recorded like a real voice recording voice from the operator with respect to the guiding voice being played, and assigned to the voice guiding line. More specifically, in the voice guidance unit, a voice transmission line for transmitting a voice targeted for night guidance, a voice recording line for recording the transmitted voice, and a recorded voice for night guidance are provided. And a voice guidance line for sending the voice message to a guidance telephone line. These control operations are collectively instructed by the control unit. In the case of this automatic voice guidance device, the operation of the voice transmission line, the voice recording line, and the voice guidance line is controlled by the control unit. The voice is transmitted, and the voice is recorded through a voice recording line, and is then allocated to a voice guidance line.

[0012]

Embodiments of the present invention will be described in detail below with reference to the accompanying drawings.

FIG. 1 is a block diagram showing a basic configuration of an automatic voice guidance device including a line control device according to one embodiment of the present invention.

The automatic voice guidance device 2 includes a line control device 1 as an external device for transmitting voice guidance source data as a source of voice guidance as transmission data. An operation control command including a voice guidance source data as data, which is converted into guidance recognition information in a form that can be recognized as voice guidance, and based on the guidance recognition information, includes a start, a stop, a change in guidance content, and the like required for voice guidance. A control unit 2a for generating a signal, and voice information registered in advance in accordance with an operation control command signal is coupled to a voice guidance line LA to LA or a voice transmission line LS and output as voice, and a voice recording line LR And a voice guidance unit 2b for recording an arbitrary voice by recording the voice in a recordable state.

The line controller 1 and the controller 2a
Are connected by a communication line. In addition, voice guidance lines LA1 to LA6 provided in the voice guidance unit 2b are connected to a talkie service sound source line (guidance telephone line) to provide telephone information service as a voice guidance service, and a voice transmission line. The LS is directly connected to the voice recording line LR via a modular code.

In this automatic voice guidance device 2, voice guidance source data for providing voice guidance from the line control device 1 is distributed to the control unit 2a at any time, and the voice guidance source data received by the control unit 2a is transmitted by the protocol. , To generate guidance recognition information (voice guidance data), and transmit an operation control command signal generated based on the information to the voice guidance unit 2b through a communication line. Voice guidance unit 2b
Then, in accordance with the operation control command signal of the control unit 2a, a voice for night guidance is created and transmitted to the voice transmission line LS, and the voice is recorded through the voice recording line LR and then transmitted to the voice guidance lines LA1 to LA6. assign.

FIG. 2 is a flowchart showing an operation process of voice recording when night guidance is performed by the automatic voice guidance device 2.

In the voice recording operation, first, the voice recording line LR and the voice transmission line LS in the voice guiding unit 2b are connected (step S1) by an operation control command signal from the control unit 2a. In step S2, it is determined whether or not voice communication can be performed. As a result, if the connection has not been completed, an error message is displayed (step S8), and then the processing is terminated. If the connection has been completed, however, the voice recording line L is used to perform voice recording.
After setting R in the recording state (step S3), it is checked whether or not recording is possible by judging whether or not the recording state (step S4). As a result, if it is not in the recording state, an error message is displayed (step S8), and the processing is terminated. If it is in the recording state, it is checked whether or not all the transmission sound for nighttime recording has been transmitted to the sound transmission line LS (step S5). ), It is determined whether or not all have been transmitted (step S6). As a result, if all the voices have been transmitted, it is considered that the recording for the night guidance has been completed, and the processing is terminated. However, if all the voices have not been transmitted and the scheduled amount still remains, the voice transmission line LS is connected. A process of checking whether or not all of the transmission sound for night recording has been transmitted to the sound transmission line LS after transmitting the next transmission sound for night recording (step S7) (step S5).
Return before.

In the voice recording operation process, a plurality of voices are transmitted from the voice transmission line LS. However, the voice recording line LR recognizes and records one continuous voice. Internally, it is treated as a single voice recorded. Therefore, by adopting such a method, it is possible to combine a plurality of sounds into one sound.

FIG. 3 is a flowchart showing an operation process of reproducing the voice recorded by the voice recording operation process.

In the sound reproducing operation, first, a process of confirming normal end of the recording process (step S1) is performed, and then it is determined whether the process is normal end (step S2). As a result, if the processing is not normal termination but abnormal termination, error processing is performed (step S6).
Is performed, and the process is terminated. If the process is normally completed, all the voice guidance lines LA1 to LA targeted for night guidance are provided.
After a process (step S3) of checking whether or not the voice (night guidance) recorded in the recording process has been allocated to the recording device 6, it is determined whether or not all the voices have been allocated (step S4). As a result, if it has been assigned, it is considered that the night guidance reproduction process has been completed, and the process is terminated. However, if any of the voice guidance lines LA1 to LA6 has not been allocated and has not been allocated yet, the line After performing the process of allocating the voice for night guidance (step S5), the process returns before the process of checking whether the night guidance has been allocated to all the voice guidance lines LA1 to LA6 (step S3).

In the voice reproduction operation process, the voice recorded in the recording process is automatically serviced by the voice guidance unit 2b alone, so that the voice is allocated to the voice guidance lines LA1 to LA6.

In the embodiment, the voice guidance section 2b is provided with the voice guidance lines LA1 to LA6, but the number is not limited.

[0024]

As described above, according to the automatic voice guidance apparatus of the present invention, the voice generated and transmitted by the voice guidance unit without using the real voice of the operator is used as the recording voice for performing the night guidance. Since the control unit automatically performs recording, guidance assignment, etc., the operation for performing night guidance is simplified, and the recording by voice is not required.
Even an operator who has not received announcement training or the like can perform night guidance work. That is, in the case of this automatic voice guidance apparatus, the preparation of night guidance by the operator is only selection of the voice for night guidance to be allocated to the voice guidance line, and employs the operator who has received the announcement training and prepares the manuscript for night guidance. Neither the necessity nor the necessity of recording the voice for night guidance by the operator who has received the announcement training and confirming the recorded guidance content becomes unnecessary.
As a result, even during the night when the control unit stops functioning, the voice guidance unit alone can automatically provide a complicated guidance service without the need for a real voice recording or complicated operation by the operator.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a basic configuration of an automatic voice guidance device including a line control device according to one embodiment of the present invention.

FIG. 2 is a flowchart showing a voice recording operation process when night guidance is performed by the automatic voice guidance device shown in FIG. 1;

FIG. 3 is a flowchart showing an operation process of reproducing a voice recorded by the voice recording operation process described with reference to FIG. 2;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Line control apparatus 2 Automatic voice guidance apparatus 2a Control part 2b Voice guidance part LA1-LA6 Voice guidance line LR Voice recording line LS Voice transmission line

Claims (3)

[Claims] 1. A method for receiving transmission data transmitted from an external device, converting the data into guidance recognition information in a form that can be recognized as voice guidance, and generating an operation control command signal required for the voice guidance based on the guidance recognition information. A control unit for connecting voice information registered in advance in accordance with the operation control command signal to a voice guidance line or a voice transmission line and outputting it as voice; An automatic voice guidance device, comprising: a voice guidance unit that captures and records a sound. 2. The automatic voice guidance device according to claim 1, wherein the operation control command signal includes at least a start, a stop, and a change of guidance content regarding the voice guidance. 3. The automatic voice guidance device according to claim 1, further comprising a line control device serving as the external device for transmitting voice guidance source data serving as a source of the voice guidance to the control unit as the transmission data. An automatic voice guidance device, wherein the control unit generates the guidance recognition information based on the voice guidance source data.