JPH10232892A - Guest room condition informing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system for quickly and efficiently informing a person in charge of guest rooms of the check-in/check-out of the guest room relating to a system for supporting the improvement of the efficiency of a guest room job at a hotel. SOLUTION: This system is provided with a radio calling means 13 for calling a pager inside the hotel through a radio channel, a guest room/pager information storage means 11 for storing the telephone numbers of the pagers carried by the persons in charge of the guest rooms for performing the job of the checked- in/checked-out guest room corresponding to the guest rooms and an informing control means 12 for retrieving the telephone number of the pager carried by the person in charge of the checked-in/checked-out guest room by the guest room/pager information storage means 11 and making the radio calling means 13 call the retrieved pager when information for indicating that the check-in/ check-out is performed and the information of the checked-in/checked-out guest room are inputted from a terminal equipment 1A installed at the front.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system for supporting the efficiency of hotel room operations. In recent years, modern hotels and ryokan (hereinafter, all referred to as hotels) are being opened one after another, and in parallel with that, existing hotels are also being increased in height and scale. As a result, the competition in the hotel industry has become fierce.In large hotels with a large number of guest rooms and employees, the occupancy rate of guest rooms will be increased, and services that will satisfy customers with as few employees as possible will be provided. Providing is an important issue. To this end, it is particularly important that hotel users respond promptly at check-in and clean their rooms immediately at check-out.

[0002]

2. Description of the Related Art In a hotel, when a guest checks in, it is common to guide the guest to a guest room. In a Japanese-style hotel, when a guest arrives in a guest room, an employee who is in charge of customer service of the guest room. There is a case where a staff member (hereinafter referred to as a guest room manager) goes to a guest room to serve confections or request entry of an accommodation record sheet. It is possible to promptly provide guidance to the guest rooms by arranging employees for guidance near the front desk. If you go to the guest room when you enter the room, it is necessary to inform the person in charge of the guest room from the reception desk about the guest's check-in. On the other hand, if the guest checks out, it is necessary to clean the room promptly for the next guest. In this case, the employee responsible for cleaning the room (from the stated flight, , Also referred to as the room clerk) to inform the guest that they have checked out.

[0003] In the prior art, in order to contact these cabin clerks, the waiting room for the cabin clerk from the front desk (sometimes provided separately for the cabin clerk for the guest and the cabin clerk for the cleaning). Most often) to notify them of check-in or check-out.
However, in this method, the receptionist performs a telephone connection operation to the room staff when the check-in or check-out process with the customer is completed, waits for the room staff to answer, and then uses the call after answering In order to communicate the matter, the work time involved in checking in or out of the front desk staff increases. In addition, check-ins and check-outs are often concentrated at specific times, so front desk staff are often more willing to respond to the next guest, resulting in delays in contacting the cabin staff. It can happen that you forget to contact us. Also, if the telephone in the waiting room is in use or the cabin clerk is not in the waiting room, the call will be made again when the telephone is free or when the cabin clerk returns, The burden will be further increased, and contact with the cabin staff will be further delayed.

[0004] On the other hand, on the side of the guest room staff, for example, in the case of the guest room staff in charge of cleaning, even if the next guest room is checked out when one guest room is cleaned, it is once returned to the waiting room. Without receiving a phone call from the front desk, it is often impossible to know that the next guest room is vacant, which reduces work efficiency. Particularly in large-scale hotels, the guest room and the waiting room are often separated from each other, so that each time the room is cleaned, the person in charge of the guest room to return to the waiting room increases.

[0005] In the prior art, in addition to the above-mentioned telephone communication method, a board for displaying the state of each guest room is installed in the waiting room of the guest room staff, and a check-in / check-out state or a cleaning state is provided from the front desk. Is also used. With this method, even if there is no room clerk in the waiting room, if information is sent once from the front desk, the state of the room remains displayed on the display board, and the room clerk who returned to the waiting room knows the state of the room Can be
The burden on the front desk clerk is less than when notifying the cabin clerk directly by telephone, but it is still inevitable that a certain burden will be added.

In this method, the cabin occupant may not notice a change in the display contents of the display board even when he is in the waiting room. Will be informed that the room in charge of the room has been checked in or checked out, so the response will be delayed. Also, in the case where several room managers are in charge of cleaning some rooms in common, if you look at the display board and go to the room, other room managers may have already started cleaning. possible. Further, it is necessary to return to the waiting room every time the work in the guest room is completed, as in the telephone communication method.

[0007]

As described above, conventionally,
There are two ways to notify the guest room staff of the check-in and check-out of the guest room, either by notifying the room staff in the waiting room by telephone or displaying the status of the guest room on the display board of the waiting room. However, in both cases, the burden on the front desk staff is large, and especially when check-in and check-out are concentrated and the reception is busy, the notification of check-in / check-out to the room staff may be delayed. There was a problem of becoming.

Also, each time a guest in the guest room finishes the work in the guest room, he / she returns to the waiting room and checks the presence or absence of the next work and the room in which the work is to be performed. Instead, each time the guest room is closed,
There is a problem that useless labor is spent to return to the waiting room, and the efficiency of the operation is reduced.

SUMMARY OF THE INVENTION It is an object of the present invention to provide a system for promptly and efficiently notifying a guest in charge of check-in / out of a guest room.

[0010]

FIGS. 1 to 3 show the basic configuration of a room status notification system according to the present invention. In the figure, 1
A, 1B, and 1C are terminals installed at the front of the hotel (hereinafter referred to as front terminals). 1A is a guest room status notification system 10, 1B is a private branch exchange 40, and 1C is housed in a guest room status notification system 30. However, since the information to be input is almost the same, it is referred to as the front terminal 1 when generically referred to. 2
Is a pager (portable wireless pager such as a pager) owned by the room manager in charge of hotel room operations, 3
Is a telephone in the cabin connected to the hotel private branch exchange (hereinafter referred to as the cabin telephone), 10, 20, and 30 are cabin status notification systems, and 40 is installed in the hotel and is connected to the cabin status notification system 20 It is a private branch exchange.

13 and 33 are the cabin status notification system 10 or
A wireless pager provided in 30 and used to call a pager used in the hotel via a wireless line and displaying necessary information, 41 is a telephone provided in the private branch exchange 40 and used in the hotel Wireless calling means for calling the pager via a wireless line and displaying designated information when a number and information to be displayed on the pager are input.

Reference numeral 42 is provided in the private branch exchange 40. When identification information of a checked-in or checked-out room and business identification information indicating check-in or check-out are input from the front terminal 1B, the room identification is performed. Means for outputting information and business type information to the outside by a predetermined method, and when a telephone number of the pager and information to be displayed on the pager are input from the outside, the telephone number and display information are wirelessly called.
This is a notification information input / output unit that transfers the notification information to 41.

[0013] 11, 21, 31 are provided in the guest room status notification systems 10, 20, 30, respectively, and the telephone number of the pager possessed by the room manager in charge of the checked-in or checked-out guest room is assigned to each guest room. And room information / pager information storage means for storing the identification information corresponding to the identification information.

Numeral 12 is provided in the room status notification system 10, and when the identification information of the checked-in or checked-out room and the business identification information indicating the check-in or check-out are input from the front terminal 1A,
The room / pager information storage means 11 is used to search for the telephone number of the pager 2 possessed by the room manager who performs the room operation corresponding to the operation identification information input in the room corresponding to the input room identification information, and searches. Notification control means for transmitting the pager's telephone number to the wireless calling means 13 together with the room identification information and the business type information to cause the wireless calling means to call the pager and displaying the room identification information and the business type information.

Reference numeral 22 is provided in the cabin status notification system 20. The identification information of the checked-in or checked-out guest room and business identification information indicating check-in or check-out are input from the notification information input / output means 42 of the private branch exchange 40. When this is done, the telephone number of the pager 2 possessed by the cabin clerk who performs the cabin operation corresponding to the business identification information input in the guest room corresponding to the input room identification information is stored in the room / pager information storage means 21. By transmitting the telephone number of the retrieved pager to the notification information input / output means 42 of the private branch exchange 40 together with the room identification information and the business type information, thereby causing the wireless pager 41 in the private branch exchange 40 to call the pager 2, Notification control means for displaying room identification information and task type information.

Numeral 32 is provided in the cabin status notification system 30. When identification information of a checked-in or checked-out guest room and business identification information indicating check-in or check-out are input from the front terminal 1C,
The room / pager information storage means 31 is used to search for the telephone number of the pager 2 possessed by the room manager who performs the room operation corresponding to the operation identification information input in the room corresponding to the input room identification information, and searches. The pager 2 sends the telephone number of the pager together with the room identification information and the business type information to the wireless calling means 33, thereby allowing the wireless calling means 33 to send the pager 2
Is called, and the room identification information and the task type information are displayed.

Hereinafter, the operation of the cabin status notification systems 10, 20, and 30 shown in FIGS. 1 to 3 will be described. FIG.
To the room status notification system 10, 20, 30 shown in FIG.
Is notified of a guest room check-in or check-out from the front terminal 1, selects the pager 2 possessed by the person in charge of the checked-in or checked-out room, and enters the pager 2 and the check-in number of the guest room. Is displayed, so that the cabin clerk can quickly know the check-in or check-out of his / her cabin wherever he / she is (operation of the invention according to claims 1 to 3). .

In addition to the basic operations described above, additional information is set in the cabin / pager information storage means 11, 21, and 31 and some functions are added to the notification control means 12, 22, and 32,
The following functions can be provided (additional information and a function to be added will be described in detail in the description of the embodiment).

In the case where the room clerk cannot specify the pager of the room clerk more than the number of the room clerks required for performing the business of the guest room at the time of check-in or check-out in case that the room clerk cannot immediately respond to the room business, Since it is possible to select a pager other than the pager called last time or the pager called many times up to the last time, the load on the cabin staff can be equalized (the operation of the invention according to claim 4).

When a plurality of room staff members need to perform the same work at the time of check-in or check-out, a plurality of room staff members are designated and all designated room staff members are notified of check-in or check-out. Therefore, appropriate measures can be taken according to the amount of work performed in the cabin operation (the operation of the invention described in claim 5).

After the check-out is notified, the cleaning status of the checked-out guest room is monitored, and if the cleaning is not completed even after a certain period of time, the pager can be notified of the check-out again. Even when the cabin clerk does not notice or forgets the first call, there is no situation in which the cabin handling operation is not performed (the effect of the invention according to claims 6 to 8).

If the cleaning is not completed even if the check-out notification is repeated a predetermined number of times, another pager is called, so that the cabin operation is not left for a long time (the invention according to claim 9). Action).

[0023] By having a room clerk possess a pager having a location registration function, it is possible to call a room clerk near a checked-in or checked-out room, so that the room clerk can quickly carry out the business corresponding to the room. ,
The burden on the person in charge of the guest room can be reduced (the effect of the invention described in claim 10).

[0024]

FIG. 4 is a functional block diagram of a cabin status notification system according to a first embodiment of the present invention. FIG. 5 is a functional block diagram of a cabin status notification system according to a second embodiment of the present invention. 6 is a functional block diagram of a room status notification system according to a third embodiment of the present invention; FIG. 7 is a hardware configuration diagram of the room status notification system according to the first embodiment of the present invention; FIG. 9 is a hardware configuration diagram of a guest room status notification system according to the third embodiment of the present invention, FIG. 9 is a hardware configuration diagram of a guest room status notification system according to a third embodiment of the present invention, and FIGS. Configuration diagram of pager information file, FIG. 13
And FIG. 14 is a flow chart of the notification operation of the room status notification system of the embodiment of the present invention, FIG. 15 is an information transmission / reception sequence diagram of the room status notification system of the first embodiment of the present invention, and FIG. FIG. 17 is an information transmission / reception sequence diagram of the room status notification system of the third embodiment of the present invention, and FIG. 17 is an information transmission / reception sequence diagram of the room status notification system of the third embodiment of the present invention.

Throughout the drawings, the same reference numerals denote the same components. Hereinafter, each component of the cabin status notification system of each embodiment will be mainly described with reference to a functional block diagram.
(The hardware configuration will be described later.) In the figure, 1
A terminal 1A, 1B, 1C is installed at the front of the hotel and is a front terminal (collectively referred to as front terminal 1) for inputting business identification information such as check-in and check-out and guest room identification information to a guest room status notification system or a private branch exchange. ),
2 is a pager (including a PHS with a built-in pager function) owned by the room manager in charge of the checked-in or checked-out room, 3 is a room phone, 4 is a radio wave installed in the hotel and calling the pager Or a plurality of wireless transmission / reception devices (there are devices that perform only transmission and devices that perform transmission / reception, but hereinafter all are referred to as wireless transmission / reception devices).

A room information notification system 10 according to the first embodiment includes a room / pager information file 11 (an embodiment of the room / pager information storage unit 11 in FIG. 1) and a notification control unit 12.
(Embodiment of the notification control means 12 in FIG. 1) and a radio paging control unit 13 (the radio paging control unit 13 and the radio transmission / reception device 4 are embodiments of the radio paging means 13 in FIG. 1). Notification control unit
12, an input processing unit 12a, a pager search processing unit 12b, a radio call processing unit 12c, a cleaning information processing unit 12d, a cleaning completion monitoring unit
12e, a recall processing unit 12f, and a pager position management unit 12g are provided, but only these processing units are provided according to a function provided when notifying the guest room status, and some of the processing units are provided. In some cases, the processing content changes depending on the function to be provided. Specific contents will be described later in detail.

A room information notification system 20 according to the second embodiment includes a room / pager information file 21 (an embodiment of the room / pager information storage means 21 in FIG. 2) and a notification control unit 22.
(Embodiment of notification control means 22 in FIG. 2) and communication interface unit 23. The input / output processing unit 22a, the pager search processing unit 22b, the cleaning information processing unit 22d, and the cleaning completion monitoring unit are provided to the notification control unit 22 according to the room information notification function to be provided.
22e, a recall processing unit 22f, and a pager position management unit 22g are provided, details of which will be described later.

Numeral 30 denotes a cabin information notification system according to the third embodiment. The cabin information notification system 30 is a system integrated with a private branch exchange, and includes a control system 30a and a communication network (N
W) 30b. The control system 30a includes a guest room / pager information file 31 (the guest room / pager information storage means in FIG. 3).
31), a notification control unit 32 (notification control unit 32 in FIG. 3).
Embodiment), a radio paging control unit 33 (the radio paging control unit 33 and the radio transmitting / receiving device 4 are embodiments of the radio paging unit 33 in FIG. 3) and a call processing unit 34. The notification control unit 32 has an input processing unit 32a, a pager search processing unit 32b, a wireless paging processing unit 32c, a cleaning information processing unit 32d, a cleaning completion monitoring unit 32e, and a recall processing unit 32f according to the room status notification function to be provided. ,
A pager position management unit 32g is provided, and details will be described later. Although the control system 30a is provided with other functional parts as a private branch exchange in addition to those described above, illustration of parts not directly related to the function of the cabin situation notification system of the present invention is omitted.

A private branch exchange 40 is connected to the guest room information notifying system 20 and shares a part of the guest room information notifying function. The private branch exchange 40 comprises a control system 40a and a communication network (NW) 40b.
A wireless call control unit 41 (the wireless call control unit 41 and the wireless transmission / reception device 4 are an embodiment of the wireless call unit 41 in FIG. 2), a notification information input / output processing unit 42a, and a communication interface unit 42b.
(Notification information input / output processing unit 42a and communication interface unit
42b includes a notification information input / output unit 42 of FIG. 2) and a call processing unit 43.

Hereinafter, embodiments of the room information notification system of the present invention will be described in detail with reference to the drawings, roughly classified into three room information notification systems having different configurations. [First Embodiment] FIGS. 4 and 7 show a functional block configuration and a hardware configuration of a first embodiment of a cabin information notification system according to the present invention. 4 and FIG. 7 show a cabin status notification system according to the first embodiment.
10 is the room status independent of the hotel private branch exchange, that is,
This is a system that notifies the guest room staff of the check-in or check-out status of the guest room.

First, the hardware configuration of the cabin situation notification system according to the first embodiment will be described with reference to FIG.
FIG. 7 illustrates an example of a hardware configuration required to configure each functional block of the guest room status notification system 10 illustrated in FIG.
101, memory 102, hard disk interface 103
, Hard disk 104, terminal interface 105,
The radio call control unit 106 comprises a bus 107. In addition, memory
102 includes storage elements such as ROM (read only memory) and RAM (random access memory).

Each functional block shown in FIG. 4 is realized by using each unit of the hardware shown in FIG. For example, the guest room / pager information file 11 in FIG.
The function of each processing unit of the notification control unit 12 shown in FIG. 4 is performed by the CPU 101 shown in FIG. 7 reading and writing processing programs and data from the memory 102 via the bus 107. The function of the radio call control unit 13 in FIG. 4 is performed by the radio call control unit 106 receiving the information processed by the CPU 101 using the memory 102 and transmitting the information to the radio transmission / reception device 4 in FIG. Since the configuration of FIG. 7 is a general configuration that does not differ from the configuration of a general-purpose personal computer (personal computer) or the like, as long as the functional blocks of FIG. It does not have to be.

Hereinafter, the functional operation of the cabin status notification system 10 will be described from the operation of the check-in notification.
The description of the operation of the hardware will be omitted except where it is particularly necessary to explain. In the configuration shown in FIG. 4, when the guest room of the hotel has completed the check-in, the front desk clerk notifies the guest room clerk of the guest room of the check-in. , Check-in code, and the code name as CHIN), and enter the room number as identification information of the checked-in room. For this input, a dedicated key for inputting respective information to the front terminal 1A, for example, a key such as "check-in", "check-out", "room number" is provided, and a key of "check-in" or "check-out" is provided. The user can easily input the room number by pressing the key of "room number" and then inputting the room number with numeric keys.

CPU 10 of guest room status notification system 10 in FIG.
1 performs various types of processing while reading out the processing program stored in the memory 102. Since the processing performed by the processing program is specifically a function of each processing unit in the notification control unit 12 in FIG. Hereinafter, the operation of each processing unit in the notification control unit 12 of FIG. 4 will be described. At the above time, the input processing unit 12a (see FIG. 4) for processing the information input from the front terminal 1A monitors the information input to the terminal interface 106. When there is an input at 106, the input processing unit 12a stores the input information in an appropriate area in the memory 102.

After the above processing is completed, the input processing unit 12a analyzes the input business identification information, and confirms that it is a check-in code, and shifts the processing to the pager search processing unit 12b (see FIG. 4). Based on the guest room / pager file 11 (see FIG. 4) stored in the hard disk 105, the telephone number of the pager possessed by the room clerk in charge of the check-in corresponding service of the checked-in guest room is searched.

There are various methods for configuring the guest room / pager information file 11. FIGS. 10 to 12 show an example of the configuration of the guest room / pager information file 11. FIG. The guest room /
The pager information file 11 is a file that stores room information (hereinafter, referred to as a room information file) and a file that stores information of a pager (hereinafter, abbreviated as a check-in pager) possessed by a room clerk at the time of check-in. (Hereinafter abbreviated as a check-in pager information file) and a file (hereinafter, abbreviated as a check-out pager information file) storing information of a pager (hereinafter, abbreviated as a check-out pager) possessed by a room clerk at the time of check-out. 3) is shown. In FIGS. 10 to 12, in order to avoid complication, all information is not described as room information or pager information, and numerical values and symbols are mainly described in portions quoted in the description.

When the guest room / pager file 11 is configured as described above, the pager search processing unit 12b first accesses the guest room information file and uses the received room number and check-in code to check in the page of the corresponding guest room. The number of the check-in pager information file in which the information of the check-in pager is stored is searched. If the room number entered with the check-in code in the above is "101",
In the guest room information file of FIG. 10, since the number of the check-in pager information file corresponding to the guest room with the guest room number “101” is “A101”, the check-in pager information file “A101” is accessed.

FIG. 11 shows an example of the check-in pager information file.
Since the telephone number of the pager stored in the check-in pager information file of “101” is only “5111”, the telephone number of this pager is searched. When the pager search processing section 12b searches for the pager telephone number "5111", the processing is shifted to the radio call processing section 12c.
In addition to the pager telephone number, the room number and the check-in code are also transferred to the radio call processing unit 12c.

Here, the wireless zone (the range in which the radio wave of each wireless transmitting / receiving device reaches is referred to as a wireless zone) will be described.
In the case of a large-scale hotel, one or more wireless transmission / reception devices 4 for transmitting radio waves for calling a pager may be provided for each floor. In the case of having a plurality of wireless zones, there is a method of transmitting the pager's telephone number or the like only from the wireless transmitting / receiving device 4 having the resident place of the owner of the pager to be called in the own wireless zone when calling the pager. In the following, it is assumed that the same pager telephone number is transmitted to all the wireless transmission / reception devices 4, that is, it is assumed that a call is made to all the hotels at once.

The radio call control unit 13 controls the transmission of a call signal to the pager and the transmission of information to be displayed on the display unit of the pager, and is provided in common for a plurality of radio transmission / reception devices 4. Normal. When the pager is called, the telephone number of the pager and the information to be displayed are sent to the wireless call control unit 13. However, based on the above-described premise, the wireless call control unit 13 transmits the received telephone number of the pager and the information to be displayed to all the radio transmitting / receiving devices. 4 and call the entire building at once. The description will be continued on the premise of the above. Wireless call processing unit 12c
Is the pager phone number "5111" and the room number "10
When "1" and the check-in code are received, the information is sent to the wireless call control unit 13. Upon receiving the information, the radio call control unit 13 sends the information to all the connected radio transmission / reception devices 13 by a predetermined method.
Each wireless transmission / reception device 13 transmits a call signal to the pager having the telephone number "5111", and also transmits the room number "101" and the check-in code displayed on the display unit (not shown) of the pager. The call of the pager may be performed by a known method such as ringing the bell of the pager. As a result, the room clerk having the pager with the telephone number "5111" knows that the room "101" he is in charge of has been checked in, and starts the room operation defined at the time of check-in. The case where the pager has moved from the resident location will be described later.

Next, the notification operation at the time of check-out will be described. Since there are many places where the contents overlap with the operation at the time of check-in, the different parts will be mainly described. When the hotel guest completes the check-out, the receptionist uses the front terminal 1A, and a code indicating the check-out (hereinafter referred to as “check-out” and the code is referred to as “CHOUT”) as the business identification information, and the checked-out room. Enter the number. Assuming that the room number is “101”, which is the same as at the time of check-in, the input processing unit 12a in FIG. 4 stores the input information in the same manner as described above, analyzes the input business identification information, and checks out. Is confirmed, the checkout code and the room number are transferred to the pager search processing section 12b.

The pager search processing unit 12b first accesses the guest room information file and searches for the number of the checkout pager information file of the corresponding guest room. In the guest room information file of FIG. 10, since the number of the checkout pager information file of the guest room number “101” is “B101”, the checkout pager information file “B101” is accessed.

Assuming that the contents of the checkout pager information file are as shown in FIG. 12, the telephone number of the pager stored in the checkout pager information file of file number "B101" is "611".
Since this is only "1", this pager is selected. Next, the processing is shifted to the radio call processing unit 12c, the pager with the telephone number "6111" is called in the same manner as at the time of check-in, and the room with the number "101" is checked out on the display unit (not shown). Is displayed.

Next, a description will be given of a process when a plurality of check-in pagers or check-out pagers are registered for one guest room, and only one of them needs to be called. If only one room manager is required for one room, and if only one room manager pager is specified in the pager information file, the room manager cannot use the room service for any reason. If there is, the response to the guest room will be delayed. In order to avoid such a situation, a method of designating a plurality of room staff at the time of check-in or check-out may be considered. However, it is not desirable to always call from a specific room manager pager when a plurality of room manager pagers are designated, since the load on the room manager will be uneven. Hereinafter, a method of avoiding this will be described. However, since this process is the same for both check-in and check-out, only a check-in example will be described.

Now, the room number "13" is received from the front terminal.
It is assumed that the guest room “0” has been checked in. The guest room information file is searched in the same manner as described above. However, in the example of the guest room information file in FIG. 10, since the number of the check-in pager information file of the guest room number “130” is “A130”, the check-in pager information file To access. Assuming that the contents of the check-in pager information file are those illustrated in FIG. 11, the telephone number “511” is added to the file number “A130”.
Two check-in pagers “2” and “5113” are specified.

Here, a plurality of pagers are designated in the pager information file of the present invention, and when one pager is selected from among them, "call history information" and "multiple call flags" are set for each check-in pager. A storage area is provided. The "call history information" stores a flag indicating whether or not the pager has been called last time, or the number of calls up to the previous time. The "multiple call flag" is an area for designating whether to call a plurality of pagers at the same time. A pager in which "1" is stored in this area is called at the same time of one check-in or check-out. Be targeted. In the example of FIG. 11, since the “multiple call flags” of the two pagers with the file number “A130” are both “0”, one of them is called. 2
When one of the pagers is called, the "call history information" is referred to, and hereinafter, a flag indicating whether or not the pager was called last time (flag "1" is set to "call history information") (Indicating that the pager has been called) will be described.

In the "call history information" of the check-in pager information file shown in FIG. 11, the pager of the telephone number "5112" is "1", and the pager of the telephone number "5113" is "0". Pager phone number "5112"
Is called at the time of the previous check-in of the room number "130", and indicates that the room clerk in charge of the pager has performed the room handling operation. Therefore, in this example, when searching the check-in pager information file, the pager search processing unit 12b does not select the telephone number "5112" but selects the pager with the telephone number "5113".
At this time, “1” is set to “call history information” of the pager having the telephone number “5113”, and “1” of “call history information” of the pager having the telephone number “5112” is changed to “0”. As a result, the next time a search is performed in the check-in pager information file with the file number “A130”, the pager with the telephone number “5112” will be selected.
As described above, according to the method of the present invention, even if a plurality of pagers are set in one guest room, only one pager is not frequently called.

In the above description, one guest room has been described.
This is usually the case, and the room clerk who performs the check-in operation is not in charge of only one room. Therefore, it is practical that the "call history information" is not recorded for each guest room but is used in common for a plurality of guest rooms. For example,
In the check-in pager information file of FIG. 11, the combination of the same pager number is specified for the file numbers “A130” and “A131”. This is the phone number "511
Room clerk with pager "2" and phone number "511"
The room clerk having the pager of "3"
This indicates that two guest rooms “0” and “131” are shared. In this case, for example, when checking in the guest room “130” as described above, the telephone number “511” is used.
If the pager of “3” is selected, the file number “A1”
Pager phone number "5113" for "30" and "A131"
Are both "1", and the "call history information" of the pager telephone number "5112" is changed to "0" for both the file numbers "A130" and "131". The same applies to a case where two or more guest rooms are in charge, whereby the number of times of operation of the guest room staff can be averaged. The same effect can be obtained when the number of calls up to the previous time is stored in the "call history information" and a pager with a small number of calls is selected during the pager search.

Next, a case where a plurality of cabin staff members perform cabin-related operations will be described. When a large room in a hotel is checked in or checked out, a single room clerk cannot handle it, and multiple room clerks often need to handle it. A case where the guest room with the guest room number “201” described in the guest room information file in FIG. 10 is checked out as such a large room (the same applies to check-in) will be described.

Room number "201" from front terminal 1A
It is assumed that the guest room has been checked out and the pager search processing unit 12b (FIG. 4) has started searching for the guest room information file in the same manner as described above. When the checkout pager information file of the room number "201" is confirmed to be "B201" from the room information file of FIG. 10, the pager search processing unit 12b accesses the checkout pager information file and searches for a pager. Figure
In the twelve checkout pager information files, the telephone number “6121” for the file number “B201”,
Three pagers “6122” and “6123” are designated, and “multiple call flags” of all pagers are “1”.

In this case, the pager search processing section 12b first selects one of them by a predetermined method. For example, if the pager with the telephone number "6121" is selected from the upper row, the pager is called in the same manner as described above. When the pager calling process of “5121” (specifically, the process of transferring the pager's telephone number, room number, and checkout code to the wireless call control unit 13) is completed, the next pager, for example, the telephone number “5122” And performs the calling process in the same manner, and repeats the process until the calling process of all the pagers is completed. As a result, all of the plurality of pagers are notified of the check-out, so that a plurality of room staff can deal with the room operation.

Next, the operation of managing the cleaning status of the guest room after check-out will be described. When the guest is checked out, the room service is mainly performed for cleaning the guest room.However, even if the guest room staff is notified of the check-out by the guest room status notification system of the present invention, the guest room staff is notified for some reason. In some cases, the person may fail to receive the notification, or may receive the notification but cannot immediately perform cleaning. Therefore, according to the present invention, it is possible to monitor the cleaning status of the guest room after notifying the check-out.

Although the check-out notification operation has been described above, when monitoring the cleaning status of the checked-out guest room, "work progress status information" is recorded as shown in the check-out pager information file of FIG. And an area for recording the “number of times of calling” performed before the cleaning is completed. When a pager for notifying a check-out is selected, information indicating that a check-out has been notified to the "business progress information" (hereinafter, this information may be a flag, but is described as "notifying" for easy understanding). Is stored, and “1” is stored in the “call count”. When these are stored, "1" indicating that cleaning is not completed is set in the cleaning state flag of the corresponding guest room in the guest room information file (FIG. A).

Now, it is assumed that the guest room with the guest room number "130" is checked out and the pager with the telephone number "6113" is notified of the check-out. At this time, the pager search processing unit 12b of FIG. 4 sets the call history information of the pager of the telephone number “6113” of the file number “B130” of the checkout pager information file of FIG. ”Is stored and“ 1 ”(n = 1) is stored in the“ call count ”(n).

Upon receipt of the check-out notice, the cabin clerk having the pager with the telephone number "6113" goes to the cabin "130" to perform cleaning, and upon completion of the cleaning, calls the front desk using the telephone in the cabin. , Room number "13
The cleaning completion of "0" is notified. Upon receiving the notification of the completion of cleaning, the front desk inputs business identification information indicating the notification of completion of cleaning and room identification information (room number “130”) from the front terminal 1A to the room status notification system 10. The relay at the front in this manner is because the cabin situation notification system 10 having the configuration of FIG. 4 is independent of the private branch exchange, and the cabin situation notification system 2 shown in FIGS.
At 0 and 30, the notification of the completion of cleaning is automatically input to the room status notification system 20 or the room status notification system 30 (details will be described later).

The input processing unit 12a of the guest room status notification system 10
Analyzes the input information and confirms that the input information is a cleaning completion notification, transfers the input information to the cleaning information processing unit 12d and shifts the processing. Upon receiving this information, the cleaning information processing unit 12d accesses the room information file (FIG. 10) in the room / pager information file 11, and changes the cleaning state flag “1” of the corresponding room “130” to “0”. . Next, the user accesses the checkout pager information file of the file number “B130” corresponding to the guest room number “130”, and confirms “business progress status information”. In the above example, as shown in FIG. 12, "notifying" information is stored in the "business progress information" corresponding to the pager of the telephone number "6113". In this case, “1” is stored) is set to “0”. As a result, the guest room operation associated with the check-out is completed, and the guest room with the guest room number “130” is ready for check-in.

However, there is a possibility that the guest room staff notified of the check-out may not be able to immediately start cleaning the guest room for some reason. Therefore, in the present invention, the cleaning completion monitoring unit 12e of FIG. 4 monitors the completion of cleaning. Cleaning completion monitoring unit 12e
Accesses the guest room information file of the guest room / pager information file 11 at a predetermined cycle, and counts and records the number of accesses to the guest room whose “cleaning state flag” (see FIG. 10) is “1”. For example, in the example of FIG.
Since the “cleaning state flag” of “0” is “1”, the room number “130” and the access frequency “1” are stored in the access frequency storage unit (not shown) provided in the cleaning completion monitoring unit 12e. After that, “1” is added each time the guest room information file is accessed. When the number of accesses reaches a predetermined number, the cleaning completion monitoring unit 12e notifies the recall processing unit 12f of the number ("130") of the room whose number of accesses has reached the predetermined number, and stores the number of the room. The record in the access count storage unit is reset to “0”.

When the recall processing unit 12f receives this notification,
The guest room information file of the guest room is accessed, and the checkout pager information file of the guest room (referred to as the guest room number “130”) is searched. In this example, since the file number “B130” is searched, the checkout pager information file of “B130” is accessed, and the pager in which “notifying” is recorded in the “business progress status information” (in this example, the telephone number “ 6113) and the “call count” of that pager. As a result, when it is confirmed that the “number of calls” (n) is equal to or less than a predetermined number, the telephone number “6113” of the confirmed pager and the business type information indicating the check-out notification are transmitted to the wireless unit of FIG. The data is sent to the call processing unit 12c and "1" is added to the "call count" of the checkout pager information file. The radio call processing unit 12c issues a checkout notification to the pager that has received the notification in the same manner as the first checkout notification.

After the recall as described above, the cleaning completion monitoring unit 12e continues to monitor, and when the number of accesses reaches a predetermined value again, the cleaning completion monitoring unit 12e notifies the recall processing unit 12f again as in the previous case, and re-executes. A second recall is performed by the call processing unit 12f. In this manner, the recall is repeated until the cleaning completion notification is received. When the recall processing unit 12f accesses the checkout pager information file, the "call count" of the pager of the file is set to a predetermined number (for example, n =
If it is confirmed that 3), the recall processing unit 12
f searches for other pagers in the same file.

In the checkout pager information file shown in FIG. 12, another pager (telephone number "6112") is stored in the file number "B130", so that the pager is notified of the checkout. At this time, the recall processing unit 12f sets the previous call flag (set to "1" in this state) of the pager of the telephone number "6113" to "0" and the previous call flag of the pager of the telephone number "6112". Is set to “1”, the “notifying” of the business progress status of the pager with the telephone number “6113” is deleted, and “notifying” is stored in the business progress status of the pager with the telephone number “6112”. At the same time, the phone number "611
The number of calls of the pager of "3" is set to "0", and the telephone number of "61" is set.
12 is set to “1”. Therefore, the monitoring target of the subsequent cleaning completion is the telephone number “6112”.
Become a pager.

As described above, in the cabin status notifying system 10 of FIG. 4, the cabin clerk initially notified of the check-out cannot respond immediately for any reason, and forgotten after it became available. In such a case, check-out is notified again, so there is no significant delay in cleaning the guest room. In addition, if the notified room clerk does not clean after a certain period of time, another room clerk will be notified automatically, so the room may be left uncleaned. Absent.

Next, a description will be given of the processing when the cabin clerk moves. Since the paging area of a radio paging system used in a hotel or the like is relatively small, the radio transmission / reception device for transmitting radio waves may differ from floor to floor or even on the same floor depending on the location. When notifying the check-in or check-out, it is desirable to notify the room manager in the vicinity of the room in question.However, in the present invention, the check-in or check-out is performed in the pager near the checked-in or checked-out room. It is possible to notify of check-out.

First, which wireless zone each guest room is in is recorded in a guest room information file in advance. “Wireless zone” in the guest room information file in FIG. 10 is an area for recording a wireless zone for each guest room. In FIG. 10, the wireless zone is “ZA”,
Although described using a symbol such as “ZB”, the number of the wireless transmitting / receiving device 4 that is in charge of the wireless zone may be used instead of the wireless zone (FIG. 4 shows one set of the wireless transmitting / receiving device 4). Although only one is illustrated, it is assumed that a plurality of units are installed).

A portable telephone having a pager function in place of the pager and having a location registration function, for example, a simplified portable telephone (personal handy phone system.
Hereinafter, the PHS is used to manage the location of the PHS. Although the PHS with a pager function has a telephone number as a pager and a telephone number as a PHS separately, for simplicity of explanation, it is assumed that the telephone number as the PHS and the telephone number of the pager are the same.

In the PHS, the location registration is performed when the wireless zone is changed. However, when the wireless zone in which the pager 2 shown in FIG. 4 (hereinafter referred to as a PHS with a built-in pager function) 2 is changed, the PHS function performs the location registration. The location registration information is detected by the radio call control unit 13 via the radio transmission / reception device 4 (FIG. 4) that handles the new radio zone (the PHS control device and the radio call control device are usually provided separately. Hereinafter, for convenience of explanation, it will be described that the wireless call control unit 13 is provided with a PHS location registration function.)
The radio call control unit 13 sends the location registration information together with the pager telephone number to the pager location management unit 12g in the notification control unit 12.
Send to

The pager (P
HS) to the telephone number “5” stored in the file number “A301” of the check-in pager information file in FIG.
132 "pager. File number "A4
01 is a check-in pager information file corresponding to the guest room number “301”, but in the example of FIG.
The wireless zone of “1” is “ZD”. Therefore, the guest room “3”
01 is the resident wireless zone of the pager “5132” owned by the cabin clerk who performs the check-in operation of “ZD”, but the pager “5132” is in the other wireless zone (“ZD”).
A)), and the above-described location registration is performed. In addition, in the file of the number “A301”, a pager of the telephone number “5131” is registered in addition to the telephone number “5132”, and the location registration zone of the pager of the telephone number “5131” is as shown in FIG. Room "30
It is assumed that “ZD” is the same as “1”.

Upon receiving the above information, the pager location management unit 12g accesses the check-in pager information file, and adds the new wireless zone identification information “ZA” to the “current location information” of the pager “5131” as shown in FIG. Is stored. In the examples of FIGS. 11 and 12, the check-in pager is assigned a telephone number in the 5000s, and the check-out pager is assigned a telephone number in the 6000s. The information file can be accessed, but if such identification is not possible, both the check-in pager information file and the check-out pager information file are accessed to search for the relevant pager, and the location registration zone is recorded.

In the above state, it is assumed that the check-in has been performed on the guest room number “301” and the check-in notification processing has been started. In the same manner as described above, the pager search processing unit 12b accesses the room information file (FIG. 10) and searches for a check-in pager information file of the room number "301". At this time, the pager search processing unit 12b confirms that the wireless zone of the guest room number "301" is "ZA" and temporarily stores it therein. As a result of the search, when the file number “A301” is found, the user accesses the check-in pager information file with the number “A301” and selects the pager to be notified of the check-out.

In the above example, since two pagers, telephone numbers "5131" and "5132", are registered in the file number "A301", information of the pager of telephone number "5131" is firstly stored in a predetermined order. It is assumed that data has been read. In the example of FIG. 11, the pager of the telephone number “5131” is not specified to make a plurality of calls, but “1” is stored in the “call history information”. As described above, when equalizing the load on the cabin occupants, the pager of "5131" is not selected, so the pager search processing unit 12b reads out the information of the pager of the telephone number "5132" next. .

However, for the pager of the telephone number "5132", the "call history information" is "0", the "current location information" is "ZA", and the wireless zone " ZD ". In such a case, the floors of the wireless zones “ZA” and “ZD” may be different, and the room clerk having the telephone number “5132” goes to another wireless zone location on another business. If so, there is a possibility that check-in work may not be possible, so the telephone number “5132” in the wireless zone “ZA”
It is not appropriate to call a cabin clerk having a pager to perform cabin operations in the wireless zone ZD.

Therefore, in this case, "call history information"
And ignore the phone number “513” in the wireless zone “ZD”.
1 is notified to the pager of "1". The same applies to check-out. According to the present invention, by adopting the above method, it is possible to notify a room clerk near a room to be checked in or checked out of check-in or check-out, and to promptly respond to the room. .

The operation of the cabin status notification processing in the cabin status notification system 10 of the embodiment having the configuration shown in FIGS. 4 and 7 has been described above. These operations will be described with reference to the notification operation flowcharts of FIGS. 13 and 14. I do. The room status notification system 10 of the present invention is not limited to the one having all the functions described above, but FIGS. 13 and 14 show the operation when all the functions are provided. In the following, reference numerals S1 to S30 described in parentheses are reference numerals for identifying the steps described in FIG. 13 and FIG.

A room number and business identification information (for example, information indicating a check-in notification) is input from the front terminal 1A to the room status notification system 10 (FIG. 13).
(See S1), and the room status notification system 10 analyzes whether the business identification information is a check-in notification or a check-out notification (S2). Although it is described that the input is made directly or via the PBX in step S1 of FIG. 13, the case of the input via the PBX will be described later.

When the check-in notification is confirmed, the check-in pager information file (see FIG. 13) in which the information of the pager possessed by the room clerk at the time of check-in of the room is stored using the room number as a key. Search for file number (described as CI pager file) (S3)
. When the file number is searched, the pager information file is accessed, and selection of a pager to be notified of a check-in from among the described pagers is started (S
4).

First, from the pagers registered in the pager file, the pager information is extracted from the pager having a higher rank in a predetermined order (S5). If only one pager is stored, the telephone number of the pager is sent to the wireless call control unit 13 as the room number and the work identification information (in this case, information indicating a check-in notification) (S6 → S10). . The wireless call control unit 13 calls the pager having the transferred telephone number, and causes the display unit of the pager to display the room number and business identification information indicating that the room has been checked in (S11).

If there are a plurality of registered pagers, it is checked whether or not there is a designation for calling a plurality of pagers (S6 → S7). It is confirmed whether or not a flag indicating that the pager has been set (described as a previous call flag) is set (S7 → S8). If the pager has not been called last time, the process proceeds to step S10, and the pager is called to notify check-in (S8 → S10, S11).
If the pager is the previous pager, the information of the next pager is read to check whether the pager is the previous pager (S8 → S9 → S8). This operation is repeated until a pager that has not been called last time is encountered. However, since the number of pagers previously called is usually one, the pager called next is usually selected.

If it is confirmed in step S7 that a plurality of notifications have been designated, the process proceeds to step S12, where a check-in notification is made to the pager extracted first (S12).
7 → S12, S13). Thereafter, the next pager is sequentially extracted and called, and a check-in is notified (S14 → S15 →).
S12 to S14), if there is no unreported pager in step S14, the check-in notification ends. In the case of a check-out, the process proceeds to a check-out notification process in step S2. However, since the subsequent operation is the same as the check-in in steps S3 to S15, the description is omitted.

Next, a case where a pager is selected using the position information of the pager will be described with reference to FIG. Steps S1 to S7 in FIG. 14 (partially omitted) have the same operations as the steps with the same numbers in FIG. 13, and thus the description thereof will be omitted.

When the check-in pager information file corresponding to the relevant guest room is searched and the first pager information is extracted, if only the pager is registered, the pager is called regardless of the position of the pager (S6 → S24 to S25). If multiple pagers are registered and multiple notifications are not specified, check whether the extracted pager has the previous call flag set, and if there is no previous call flag, the current position of that pager It is confirmed whether the information is the same as the wireless zone of the guest room (S6 → S7 → S21 → S22). If it is confirmed that the room is in the same wireless zone as the guest room, the pager is called to notify check-in (S22 → S24-S25)
However, if the previous call flag is set in the pager, the information of the next pager is extracted, and the same operation is performed as in the first pager until the wireless zone is confirmed (S21 →
S23 → S21). If there is only a pager with the previous call flag set but in the same wireless zone as the guest room, or a pager without the previous call flag set but in a wireless zone different from the guest room, select either Beforehand (select the former in the above explanation)
However, FIG. 14 does not show a detailed operation flow of the selection method in this case.

If it is confirmed in step S7 that a plurality of notifications are specified, it is checked whether or not the pager extracted first is in the same wireless zone as the guest room. (S7 → S26)
If steps S27 to S28 are not in the same wireless zone, the next pager information is extracted without calling the pager, and the same operation is performed from the confirmation of the wireless zone (S26).
→ S30 → S26). However, the figure shows the operation in the case where it is predetermined to exclude the room clerk who is away from the room when a plurality of room clerks perform the work of the same guest room. If it is determined that all the registered guestroom staff members will perform the guestroom operation, the determination in step S26 is omitted. [Second Embodiment] Next, a description will be given of a second embodiment of the cabin situation notification system according to the present invention. FIGS. 5 and 8 are a functional block diagram and a hardware configuration diagram of a cabin situation notification system according to a second embodiment of the present invention. FIG. 4 described earlier
5 and FIG. 8, while the room status notification system 10 having the configuration of FIG. 7 is configured to directly input information from the front terminal 1A and call the pager by itself. The guest room status notification system 20 having the configuration shown in FIG.
And a function including a control system 40a and a communication path network 40b in FIG. 8), and the function of sharing the functions and notifying the guest room check-in / check-out to the guest room staff. More specifically, in the configuration of FIGS. 5 and 8, the front terminal 1B and the radio transmitting / receiving device 4 are accommodated in the communication network (NW) 40b of the private branch exchange 40, that is, the information from the front terminal is input. 4 and FIG. 7 is different from that of FIG. 4 and FIG. 7 in that a part for calling the pager and outputting the notification information is provided in the private branch exchange.

Hereinafter, the functional block diagram of FIG. 5 will be mainly described, but the hardware configuration will be briefly described mainly with respect to differences from the cabin status notification system 10 of FIG. In the cabin status notification system 20 of FIG. 8, a general-purpose interface (RS-232C interface in the embodiment of FIG. 8) is used as an interface of an input portion so as to enable connection with a general private branch exchange. Note that the cabin status notification system 10 of FIG.
Although it is possible to use the 2C interface, in the configuration of FIG.
Because it will be 10 dedicated terminals, it is possible to use its own interface. Further, since the cabin status notification system 20 of FIG. 8 relies on the private branch exchange 40 for the paging function, it does not have a portion corresponding to the wireless device interface 106 of the cabin status notification system 10 of FIG. When a call is made, the private branch exchange 40 is requested to make a call via the RS-232C interface.

Therefore, if the hardware can constitute the functional blocks of the cabin situation notification system 20 of FIG.
The hardware of the room status notification system 20 may be a general-purpose personal computer (PC). Also, as is clear from FIG. 8, the private branch exchange 40 is not a special configuration as hardware, and therefore, if it can constitute the functional blocks of the private branch exchange 40 in FIG. There is no.

As described above, the cabin status notification system 20 of FIG. 5 has the same functional effects as the cabin status notification system 10 shown in FIG. The functional operation of the entire system integrating the cabin status notification system 20 is almost the same as that of the cabin status notification system 10 shown in FIG. Therefore, the following description focuses on the parts that are different from the cabin situation notification system 10 of FIG.

When the guest room is checked in or out, the receptionist is asked to enter the front terminal 1B shown in FIG.
Enter the check-in code and the room number of the checked-in room. Here, the front terminal 1B is not limited to a dedicated terminal. For example, a high-performance telephone used for a private branch exchange is used, and “check-in” and “check-out” are performed on function keys provided on the high-performance telephone. ,
If you assign a "room number" etc., you can press the "check-in" or "check-out" key and the "room number" key, and then enter the room number with the dial (numerical) key for easy input operation become. Of course, it is also possible to use a dial key (including # and *) alone to input a code indicating that it is business identification information or room identification information.

In the above description, the telephone number of the guest room may be input instead of the guest room number. However, the difference between the telephone number of the guest room and the guest room number will be described later. Or room information) includes both the room phone number and the room number.

The business identification information and the guest room identification information input from the front terminal 1B are sent to the control system 40a of the private branch exchange 40 and analyzed. The input information analysis function is a function inherent to the exchange, but is provided in the call processing unit 43 so that the "check-in" and "check-out" codes used in the present invention or "room identification information" can be identified. Is added.

When the call processing unit 43 confirms that it is a check-in notification by analyzing the input information, the call processing unit 43 transfers the received business identification information and room identification information to the notification information input / output processing unit 42a. The notification information input / output processing unit 42a sends the information to the cabin situation notification system 20 via the communication interface unit 42b.
In the case of the 2C interface, the transferred information is transmitted to the cabin status notification system 20 as serial data.

When the communication interface unit 23 of the cabin status notification system 20 receives this information, it transfers the information to the notification control unit 22. In the notification control unit 22, the input / output processing unit 22a performs input processing of the information. The input / output processing unit 22a analyzes the received information and, when confirming that the information is related to the check-in notification, sends the received information to the pager search processing unit 22b and shifts the processing to the pager search processing unit 22b. Thereafter, the pager search processing unit 22b searches for a pager. The operation is the same as the operation of the pager search unit 12b in the notification control unit 12 of the cabin status notification system 10, and a description thereof will be omitted.

Note that the received guest room identification information may be the guest room telephone number (for example, “2101”) or the guest room number (for example, “101”). With the configuration as shown in the example of FIG. 10, the search for the pager can be performed in any case. However, if the room number is more desirable when displayed on the pager, the process until the information to be displayed on the pager is output even when the telephone number of the room is input from the front terminal 1B (in the private branch exchange 40). Is converted to a room number and transmitted to a pager by the room status notification system 20 (a detailed description is omitted because this conversion is easy).

As a result of the pager search, for example, assuming that the pager having the telephone number “5111” is selected as the pager possessed by the room manager in charge of the guest room at the time of check-in, the pager search processing unit 22b determines that pager. Input / output processing unit together with business identification information indicating that the telephone number "5111" is a check-in notification and the room number
Then, the input / output processing unit 22a sends this information to the private branch exchange 40 via the communication interface unit 23.

In the private branch exchange 40, the communication interface unit 42
The notification information input / output processing unit 42a receives this information via b, and sends the received information to the call processing unit 43. The call processing unit 43 of the private branch exchange 40 has a function of calling the pager when a call for the pager is received from the housed extension telephone (including the front terminal 1B) and displaying the requested information on the pager. Communication information input / output processing unit 42
When a pager call request is received from a, the designated pager is called via the wireless call control unit 41 using the function, and the display unit is notified of the room number and that the room has been checked in.

The operation in the case of check-out is the same as that in the cabin status notification system 10, but a few differences will be described. At hotels, guest rooms may make toll calls using the guest room telephone, so the front desk staff will provide the private branch exchange with the room telephone number from the front terminal (including advanced telephones) at check-out. It is common to enter and read out the call charge records for that room. In the cabin status notification system 20 having the configuration shown in FIG. 5, the input of the telephone number of the cabin at that time can be used as it is as information to the cabin status notification system 20.
It is possible to reduce the number of operations of the front desk staff as compared with the cabin situation notification system 10 having the above configuration.

Further, after the check-out is notified to the cabin occupant, when the cabin clerk finishes cleaning the cabin, the cabin status notification system 10 shown in FIG. After receiving the end report by telephone from the front desk, necessary information was input to the room status notification system 10 again from the front terminal 1A, but in the configuration of FIG. When the dialed special number is dialed, the call processing unit 43 of the private branch exchange 30 identifies the calling telephone (the telephone number of the room telephone 3) and the special number (corresponding to the business identification information indicating the cleaning completion notification), and sends a notification. Since the telephone number of the guest room and the work identification information indicating the end of cleaning are sent to the information input / output processing unit 42a, there is no need for the front desk staff to dispatch, and the burden on the front desk staff can be reduced.

The load of other pagers can be equalized,
The operation to call multiple pagers is also a room status notification system
10 and the operation flow is the same as that shown in FIG. 13 and FIG. The operation when the pager changes places is the same as that in the cabin status notification system 10, but in the configuration of FIG. 5, the page registration information of the pager is received by the radio call control unit 41 of the private branch exchange 40.
Upon receiving the location registration information, the radio call control unit 41 transmits the information directly or via the call processing unit 43 to the notification information input / output processing unit 42.
a, and the notification information input / output processing unit 42a sends this to the cabin situation notification system 20 via the communication interface 42b. Communication interface section in the guest room status notification system 20
23 and a pager position management unit 22 via an input / output processing unit 22a.
g receives this information and manages the position of the pager in the same manner as in the cabin status notification system 10, and allows a room clerk near the cabin to be called. [Third Embodiment] Next, a description will be given of a third embodiment of the cabin situation notification system according to the present invention. FIG. 6 and FIG. 9 are a functional block diagram and a hardware configuration diagram of a cabin situation notification system according to a third embodiment of the present invention. The private branch exchange 30 in the configuration of FIGS. 5 and 8 has the main function of the cabin status notification on the cabin status notification system 20 side.
The guest room status notification system 30 is a guest room status notification system integrated with a private branch exchange, and can be said to be a private branch exchange having a built-in guest room status notification function.

The room status notification system 30 shown in FIGS. 6 and 9 internally executes all the processes of the room status notification, so that the notification information for performing the process of transmitting / receiving information to / from the device having the room status notification function is provided. It does not have an input / output processing unit or a communication interface unit. Instead, as shown in FIG.
A room / pager information file 31 and a notification control unit 32 are provided. On the hardware, the guest room / pager information file 31 is provided in the hard disk 304 shown in FIG. 9, and the operation of the notification control unit 42 is performed by the CPU 301 and the memory 30 shown in FIG.
Done by two.

The operation of the cabin status notification system 30 is almost the same as the operation performed by the cabin status notification system 20 and the private branch exchange 30 shown in FIG. 5 in cooperation with each other, and the operation flow is also that shown in FIGS. 13 and 14. Is the same as Therefore, the notification control unit
Since it is very easy to infer the operation of 32 from the above description, detailed description will be omitted.

As described above, the cabin status notification system 10 (the configuration shown in FIGS. 4 and 7) having all the cabin status notification functions, and the cabin status notification system that functions in cooperation with the private branch exchange 40
20 (the configuration of FIGS. 5 and 8) and a guest room status notification system 30 having all of the guest room status notification functions and having an exchange function.
The embodiment has been described with respect to the room status notification system having three different configurations (the configurations in FIGS. 6 and 9). As described above, these have almost the same functions and effects as the guest room status notification system, but the transmission / reception method of the input / output information is different due to the difference in the configuration. Next, differences between the three embodiments will be described.

FIG. 15 illustrates an information transmission / reception sequence of the cabin situation notification system 10 according to the first embodiment. In the guest room status notification system 10 having the configuration of FIG. 4, when a check-in operation is performed at the front terminal 1A (FIG. 15), the business identification information (CHIN) indicating the check-in and the room number are transmitted to the guest room status notification system 10. Sent (FIG. 15A), the cabin status notification system 10 selects a pager (FIG. 15). When the pager is selected, the room status notification system 10 directly calls the pager 2 (FIG. 15B), and displays the check-in and the room number on the display section of the pager 2 (FIG. 15). The same applies when checking out (Fig. 15
~, Cd).

When the cleaning of the guest room is completed after check-out, the receptionist, who has received a report of the cleaning completion (not shown) from the guest room staff, provides the business identification information indicating the cleaning completion notification and the room number from the front terminal 1A. An input operation is performed (FIG. 15), and the cabin situation notification system 10 receives this information and performs a cleaning completion process (c, FIG. 15).

FIG. 16 illustrates a sequence of transmitting and receiving notification information of the cabin status notification system 20 according to the second embodiment. In the cabin situation notification system 20 having the configuration of FIG. 5, the business identification information (CHIN) indicating check-in and the cabin number transmitted from the front terminal 1B accommodated in the private branch exchange 40 are received by the private branch exchange 40, It is sent to the status notification system 20 (a, b in FIG. 16). Upon selecting the pager (FIG. 16), the room status notification system 20 sends the telephone number of the selected pager, business identification information (CHIN) indicating check-in, and the room number to the private branch exchange 40 (FIG. 16).
16c), the private branch exchange 40 calls the pager 2 (FIG. 16).
D), check-in and room number are displayed on pager 2 (FIG. 16). The same applies when checking out (Fig.
16 ~, e ~ h).

When the cleaning of the guest room is completed after the check-out, the room clerk sends the work identification information indicating the cleaning completion report using the room telephone 3 (i in FIG. 16).
The private branch exchange 40 identifies the telephone number of the room telephone 3 (of FIG. 16), adds the telephone number of the room (or the room number) to the business identification information indicating the completion of cleaning, and sends it to the room status notification system 20. (J in FIG. 16). Room status notification system 20
Receives this information and performs cleaning completion processing (FIG. 16).

FIG. 17 shows a sequence of transmitting and receiving the notification information of the cabin status notification system 30 of the third embodiment. Although the cabin status notification system 30 having the configuration shown in FIG. 6 is integrated with the private branch exchange, the business identification information (C) indicating check-in sent from the accommodated front terminal 1C.
HIN) and the telephone number of the guest room (or the guest room number), the pager is selected (-a in FIG. 17). When the pager is selected, the pager 2 is called using the exchange function, and the check-in and the room number are displayed (FIG. 17 b,
). The same applies to checkout (see ~ in Fig. 17).
, Cd).

When the cleaning of the guest room is completed after the check-out, the guest room staff sends the business identification information indicating the completion of the cleaning with the telephone 3 of the guest room (e in FIG. 17). Then, the telephone number of the room telephone is identified (FIG. 17), and the cleaning of the room is completed (FIG. 17).

The embodiment of the present invention has been described with reference to FIGS. 4 to 17. However, the configuration shown is only a part of the embodiment of the present invention, and the present invention is illustrated. Of course, it is not limited to the contents and the described examples. For example, as an embodiment of the guest room / pager information files 11, 21, and 31 in FIGS. 4 to 6, in FIGS. 10 to 12, the guest room information file, the check-in pager information file, and the check-out pager information file are divided into three. Although the configuration is illustrated, the room / pager information files 11, 21, and 31 may be a single file, or may be a room information file and a pager information file (both the pager of the check-in person and the pager of the check-out person). Of course, the effect of the present invention does not change even if it is composed of two files (files storing information).

In FIGS. 7 to 9, the guest room / room shown in FIGS.
Although hard disks 104, 204, and 304 are shown as devices for storing the pager information files 11, 21, and 31, the medium for storing the cabin / pager information files 11, 21, and 31 is not limited to the hard disk, but may be a semiconductor. The effects of the present invention do not change even if the memory, floppy disk, magneto-optical disk (MO), or the like is used. Further, in FIG. 8, the RS-232C interface is used for transmitting and receiving the notification information between the cabin status notification system 20 and the private branch exchange 30, but other types of interfaces (for example, a format for transferring information in parallel). It is apparent that the effect of the present invention does not change even if the notification information is transmitted and received using the above-mentioned information.

Also, an example has been described in which a PHS with a built-in pager function is used when a pager close to a room to be checked in or checked out is managed by managing the position of the pager. If so, it is a matter of course that the portable terminal possessed by the cabin attendant is not limited to the PHS.

FIGS. 8 and 9 show the hardware configuration of the private branch exchange. The private branch exchange has various configurations, and the present invention relates to a private branch exchange other than the private branch exchange having the illustrated configuration. It does not exclude exchanges. Further, FIGS. 5 and 6 and FIGS. 8 and 9 show examples in which the radio transmitting / receiving device is connected to the communication channel network of the private branch exchange and the radio call control unit is provided in the control system. A configuration accommodated in a communication channel network (a configuration in which a radio call control unit is provided between a communication channel network and a plurality of wireless transmission / reception devices) and a configuration in which a radio transmission / reception device is connected to a control system (a radio call control unit and a radio Even if both the transmitting and receiving devices are connected to the control system), the effect of the present invention does not change.

[0108]

According to the present invention, the reception desk is informed by telephone from the reception to the guest room staff of the hotel to notify the guest room check-in and check-out, or the guest room status display board provided in the waiting room is provided with each guest room. Prior art methods of displaying check-in and check-out of the room include contacting again if there is no room clerk in the waiting room, returning to the waiting room every time the room clerk finishes one work, checking in,
Because it was necessary to check out the checked-out rooms, it was not possible to efficiently perform room handling duties,
There was a problem that the staff at the front desk and the staff in the cabin had a large effort.

On the other hand, according to the room status notification system of the present invention, when a check-in or a check-out is performed, the receptionist simply inputs the information indicating the check-in or the check-out and the identification information of the guest room. , No matter where the person in charge of the room is, you can immediately be notified of check-in and check-out, so you can quickly execute room-related tasks, and the front desk staff can contact you many times, Since there is no need to return to the waiting room each time the cabin staff finishes work, the labor of front desk staff and cabin staff can be reduced, and work efficiency can be improved.

Further, according to the present invention, even when a plurality of cabin clerks are arranged for each cabin, the work for each cabin occupant can be equalized. If you specify the person in charge of the guest room, you can call them all at once even if you are in a separate place, which can improve work efficiency.

In the case of check-out, after calling the guest room clerk, the completion of cleaning of the guest room is monitored, and if the cleaning is not completed after a certain period of time, the guest room clerk is called again and notified. So, if the cabin clerk doesn't notice the call or forgets it, he will be rescued.
Further, if the cleaning is not completed even after a certain period of time, another room manager is automatically called, so that the room operation is not left for a long time.

Further, if a room clerk is provided with a pager having a location registration function and a plurality of room clerks are designated for each room, the room clerk near the checked-in / checked-out room can be identified. Because you can call, you can quickly perform the work corresponding to the guest room.

Further, in the guest room status notification system that operates in cooperation with the private branch exchange or in the guest room status notification system integrated with the private branch exchange, an input operation is performed in which the front desk staff checks the telephone charge of the room telephone at the time of check-out. Thus, the check-out can be notified to the cabin clerk, so that the burden on the front desk staff is greatly reduced. In addition, if the room clerk calls the end of cleaning from the telephone in the guest room, the completion of cleaning is automatically recorded, so that the management of the cleaning status is efficient and the effort to grasp the cleaning status at the front desk is reduced. You.

As described above, the present invention greatly contributes to the efficiency of the guest room handling work at the time of check-in and check-out at a hotel and the reduction of the work of the guest room staff and the front desk staff.

[Brief description of the drawings]

FIG. 1 is a basic configuration diagram (1) of a room status notification system according to the present invention.

FIG. 2 is a basic configuration diagram (2) of the room status notification system of the present invention.

FIG. 3 is a basic configuration diagram (3) of a room status notification system according to the present invention;

FIG. 4 is a functional block diagram of a guest room status notification system according to an embodiment of the present invention (1).

FIG. 5 is a functional block diagram of a guest room status notification system according to an embodiment of the present invention (2).

FIG. 6 is a functional block diagram of a guest room status notification system according to an embodiment of the present invention (3).

FIG. 7 is a hardware configuration diagram (1) of a guest room status notification system according to an embodiment of the present invention.

FIG. 8 is a hardware configuration diagram (2) of a room status notification system according to an embodiment of the present invention.

FIG. 9 is a hardware configuration diagram (3) of a guest room status notification system according to an embodiment of the present invention.

FIG. 10 is a diagram showing a configuration of a guest room / pager information file according to an embodiment of the present invention (1).

FIG. 11 is a diagram showing a configuration of a guest room / pager information file according to an embodiment of the present invention (2).

FIG. 12 is a diagram showing a configuration of a guest room / pager information file according to an embodiment of the present invention (3).

FIG. 13 is a flowchart (1) of an operation of notifying a guest room status according to the embodiment of the present invention.

FIG. 14 is a flowchart (2) of the cabin status notification operation according to the embodiment of the invention.

FIG. 15 is an information transmission / reception sequence diagram (1) according to the embodiment of the present invention.

FIG. 16 is an information transmission / reception sequence diagram (2) according to the embodiment of the present invention.

FIG. 17 is an information transmission / reception sequence diagram (3) according to the embodiment of the present invention.

[Explanation of symbols]

 1A, 1B, 1C Front terminal 2 Pager 3 Room phone 4 Wireless transmission / reception device 10, 20, 30 Room status notification system 11, 21, 31 Room / pager information storage means 12, 22, 32 Notification control means 13, 33, 41 Radio paging means 34 Call processing means 40 Private branch exchange 42 Notification information input / output means

──────────────────────────────────────────────────の Continued on the front page (51) Int.Cl. ⁶ Identification code FI H04M 3/42 102

Claims (10)

[Claims] 1. A wireless pager for calling a pager used in a hotel via a wireless line and displaying designated information, and a room manager in charge of the business of a checked-in or checked-out room. Room / pager information storage means for storing the telephone number of the pager to be associated with the identification information of each guest room, and the identification information of the guest room checked in or out from the terminal installed at the front of the hotel and check-in or When the work identification information indicating check-out is input, the room number corresponding to the input business identification information in the room corresponding to the input room identification information is set to the pager's telephone number of the pager possessed by the room manager. / Search using the pager information storage means and store the telephone number of the searched pager with the room identification information and the business type information. Moni paging unit was called pager to the wireless call device by sending to, room status notification system characterized by comprising a notification control means for displaying the room identification information and business type information. 2. A wireless calling means for calling a pager via a wireless line when a telephone number of a pager used in the hotel and information to be displayed on the pager are input, and displaying the designated information, and the hotel. When the identification information of the checked-in or checked-out guest room and the business identification information indicating the check-in or check-out are input from a terminal installed at the front desk, the room identification information and the business type information are converted into predetermined information. A private branch exchange having a notification information input / output means for transferring the telephone number and display information to the wireless calling means when the telephone number of the pager and the information to be displayed on the pager are input from the outside by the method. Enter the phone number of the pager owned by the room manager responsible for the connected, checked-in or checked-out room for each guest. Room / pager information storage means for storing the identification information of the guest room checked and checked out by the notification information input / output means of the private branch exchange, and business identification information indicating check-in or check-out. When input, the telephone number of the pager possessed by the room clerk performing the room operation corresponding to the operation identification information input in the room corresponding to the input room identification information is obtained by using the room / pager information storage means. By searching and sending out the telephone number of the searched pager together with the room identification information and the business identification information to the notification information input / output means of the private branch exchange, the private branch exchange calls the pager and displays the room identification information and the business type information. And a notification control means for causing the room to be informed. 3. A call processing means for connecting a terminal installed in a hotel and a telephone in a guest room, and a radio call for calling a pager used in the hotel via a radio line and displaying necessary information. Means, a room / pager information storage means for storing the telephone number of the pager possessed by the room manager in charge of the checked-in or checked-out room operation in association with the identification information of each room; When the identification information of the guest room checked in or checked out from the installed terminal and the business identification information indicating check-in or check-out are input, the business input in the guest room corresponding to the input room identification information Using the room / pager information storage means, the telephone number of the pager possessed by the room staff in charge of the room operation corresponding to the identification information is stored. Notification control means for causing the pager to call the pager by transmitting the telephone number of the searched pager together with the room identification information and the business type information to the wireless calling means, and displaying the room identification information and the business type information. A room status notification system comprising: 4. The method according to claim 1, wherein the room / pager information storage means stores the telephone number of the pager of the room clerk which is larger than the number of room clerks required to perform the business of the checked-in or checked-out room. The information indicating whether or not the pager was called last time or the number of times of calling up to the previous time is stored in accordance with the telephone number of each pager in the room / pager information storage means, and the notification control means performs check-in or check-out. When searching for a pager to be notified, the room / pager information storage means is configured to search for a pager that does not store information indicating that the pager has been called last time or a pager that has been called less frequently. The room status notification system according to claim 1, 2, or 3, wherein: 5. A plurality of pagers corresponding to the telephone numbers of the respective pagers in the room / pager information storage means when a plurality of room staffs need to perform the same room operation in the same room at the time of check-in or check-out. The notification control means is configured to search all pagers in which the multiple designated information is stored when searching for a pager that notifies check-in or check-out. The room status notification system according to claim 1, wherein the room status notification system is configured. 6. A pager notified of a check-out in a guest room / pager information storage means for a pager possessed by a room manager in charge of a guest room operation at the time of check-out. An area for storing notification information indicating that the cleaning has not been completed is provided, and the call control means notifies the pager owned by the room manager in charge of the room operation at the time of checkout of the checkout. After the notifying information is stored in the room / pager information storage means, the storage state of the notifying information is monitored at a predetermined cycle, and during the monitoring, the room identification information and the completion of the cleaning of the room from the front terminal are confirmed. When the task identification information to be notified is received, the notifying information of the corresponding pager is deleted, and the notifying information is stored even if the monitoring time has passed a predetermined time. When it is confirmed, the telephone number of the pager in which the notifying information is stored is transmitted to the wireless calling means together with the room identification information and the business identification information indicating the check-out, and the check-out notification is performed again. The room status notification system according to claim 1, wherein: 7. When the business identification information for notifying that the cleaning of the guest room has been completed to the private branch exchange is notified from the room telephone in the hotel to the notification information input / output means of the private branch exchange to which the guest room status notification system is connected. A function of receiving the service identification information and the identification information of the room whose cleaning has been completed from the call processing function of the private branch exchange and outputting the received information to the outside, and a check in the room / pager information storage means of the room status notification system. Notifying information indicating that the pager has been notified of a check-out and that the cleaning of the notified room has not been completed for the pager of the room manager in charge of the guest room operation at the time of out. The call control means notifies the pager possessed by the room manager in charge of the room operation at the time of checkout of the checkout. Sometimes after the notification information is stored in the room / pager information storage means, the storage state of the notification information is monitored at a predetermined cycle, and the room identification information and the cleaning of the room are completed by the notification information input / output means during the monitoring. When receiving the business identification information to notify that the
If it is confirmed that the notifying information is stored even if the monitoring time has passed a predetermined time, the telephone number of the pager storing the notifying information indicates the room identification information and the checkout. 3. The room status notification system according to claim 2, wherein a check-out notification is sent again via the private branch exchange by transmitting the notification to the notification information input / output means of the private branch exchange together with the business identification information. 8. A pager notified of a check-out in a room / pager information storage means for a pager possessed by a room manager in charge of a guest room operation at the time of check-out, and An area for storing notification information indicating that the cleaning has not been completed is provided, and the call control means notifies the pager owned by the room manager in charge of the room operation at the time of checkout of the checkout. After storing the notifying information in the guest room / pager information storage means, the storage state of the notifying information is monitored at a predetermined cycle, and the work identification information for notifying that the cleaning of the guest room has been completed from the room telephone during the monitoring. Is sent, the notification information of the corresponding pager is deleted using the room identification information received from the caller means, and the notification information is deleted even if the monitoring time has passed a predetermined time. Is confirmed to be stored, the telephone number of the pager storing the notifying information is transmitted to the wireless calling means together with the room identification information and the business identification information indicating check-out, and the check-out is performed again. The room status notification system according to claim 3, wherein the notification is made. 9. The call control means notifies the pager possessed by the cabin clerk in charge of the work at the time of checkout again of the checkout, and continues to monitor the information being notified for a predetermined time. If the notifying information is still stored even after elapse, a check-out notification is further performed a certain number of times, and if the notifying information is not deleted even after the predetermined number of notifications, the predetermined 9. The guest room according to claim 6, wherein the guest room identification information and the business identification information indicating check-out are transmitted to another pager selected by the above method. Status notification system. 10. A function to provide a location registering function to a pager possessed by a cabin occupant, and to transmit location registration information sent from the pager to a radio paging unit directly or to a notification control unit via a notification information input / output unit. In addition, the identification information of the wireless zone of the location of each guest room is stored corresponding to the guest room information of the guest room / pager information storage means, and the identification information of the wireless zone determined by the position registration information sent from each pager corresponding to the pager is stored. A location information storage area for storing as current location information is provided, and the notification control means receives the pager location registration information directly from the wireless calling means or via the notification information input / output means, and the corresponding pager of the cabin / pager information storage means. The wireless zone identification information determined by the location registration information is stored in the location information storage area of When searching for a pager for notifying a user of a guest room, the identification information of the wireless zone of the location of the checked-in or checked-out room, which is stored in the room / pager information storage means, and 4. The room status notification system according to claim 1, wherein the current position information is compared to search for a pager whose current position information matches the wireless zone of the guest room. .