JPH0935124A - Medium processor - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent a medium from being left without being taken out by executing transaction processing by user's operation, detecting whether an ejected transaction medium has been received or not, and when the user leaves from this medium processor more than a prescribed distance, outputting an warning message. SOLUTION: A contactless sensor 16 transmits an ultrasonic wave for measuring a distance between an automatic transaction device and a customer and receives the ultrasonic wave reflected by the customer. A monitoring sensor group 17 detects whether a card, a passbook, coins, and paper money elected from a card processor 9, a coin receiving/dispensing machine 10, etc., are received by the customer or not and a reception judging means 13a judges whether various media discharged to the customer are received or not from the output of the group 17. On the other hand, a distance judging means 13b finds out the distance between the automatic transaction device and the customer from the output of the sensor 16 and a voice control means 13c controls a voice synthesizing part 15 in accordance with the judged results of both the means 13a, 13b and outputs a message allowing the customer to recognize his forgetting of reception of these media as a voice.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a medium processing device for performing transaction processing by a user's operation.

[0002]

2. Description of the Related Art Conventionally, in a medium processing apparatus that performs transaction processing by user's operation, the operation performed by the user himself is divided into predetermined steps, and the operation is guided by voice or image corresponding to each step. , The user was guided to operate smoothly.

[0003]

In the conventional medium processing apparatus, when the transaction medium is discharged, the operation guidance for prompting the receipt of the medium is performed by using the voice and the image. However, there are users who forget to take the transaction medium even if they urge them to receive it, and effective operation guidance for preventing such forgetting of the users has not been performed.

[0004]

In order to achieve this object, the present invention provides a medium processing apparatus for performing transaction processing by the user's own operation and discharging the transaction medium to the user according to the transaction processing. A detection means for detecting whether or not various discharged transaction media have been received by the user, a monitoring means for monitoring the distance between the user and the device, and an output from the detection means to the user. When it is determined that the various transaction media that have been ejected have not been received, and if it is determined from the output of the monitoring means that the user is more than a predetermined distance away from the device, a warning message that informs that the user has forgotten to remove the media is output. And a sound generating means for

[0005]

In the present invention having the above-mentioned configuration, when the transaction medium is discharged, an announcement such as "please take ~" prompting the receipt of the transaction medium is output, and the discharged transaction medium is set by the user. Determine if received. If the user determines that the transaction medium has not been received, it is determined whether the user is within a predetermined distance from the device, and if it is determined that the user is not within the predetermined distance, an announcement is output to inform the customer that the transaction has been forgotten. Call attention to.

[0006]

Embodiments Embodiments will be described below with reference to the drawings. Here, as an example of the medium processing device of the present invention, an automatic transaction device in which various transactions are executed by the operation of a user, here, a customer, using a card, a passbook, a banknote, a coin, etc. as an example explain. FIG. 1 is a control block diagram of an automatic transaction apparatus showing one embodiment of the present invention, and FIG. 2 is an external perspective view of the automatic transaction apparatus. First, with reference to FIG. 2, an overview of the external appearance of the automatic transaction device will be described.

In FIG. 2, reference numeral 1 denotes a handling work display section for displaying work that can be handled by an automatic transaction device, and 2 denotes a passbook in which a passbook is inserted and a completed passbook is discharged in the case of a transaction using a passbook. It is an insertion and ejection port. 3 is a card insertion / ejecting slot for inserting a card in the case of transaction using a card and ejecting a card which has been processed, and 4 is a key for inputting a personal identification number, transaction amount, etc. and visually guides the operation. It is a touch panel including a screen for performing operation guidance display. 5 is a coin deposit / withdrawal port for inserting deposited coins and discharging dispensed coins, 6 is a bill deposit / withdrawal port for depositing deposited bills and discharging dispensed bills, 7 is the position of the customer in front of the apparatus It is a window of a proximity sensor described later that constantly monitors Reference numeral 8 is a window of a speaker which is an output destination of the guidance voice for guiding the customer to operate the voice.

Next, in FIG. 1, reference numeral 9 indicates reading of data on the card inserted from the card insertion / ejection port 3 and writing of data on the card, and reading of embossed data on the card to form a receipt or a journal. A card processing machine 10 that prints and discharges a card, which has been processed as described above, from the card insertion / ejection port 3, and after the authenticity and denomination of coins inserted from the coin deposit / withdrawal port 5 are identified, It is a coin depositing / dispensing machine that stores coins inside the device and discharges the amount of coins dispensed out of the dispensed money designated by the touch panel 4 to the coin deposit / withdrawal port 5.

Reference numeral 11 stores the banknotes inside the apparatus after authenticating the banknotes inserted from the banknote deposit / withdrawal port 6 and discriminating the denomination, and at the same time, selects the banknotes out of the dispensed money amount designated by the touch panel 4. It is a bill depositing / dispensing machine that discharges the dispensed amount to the bill depositing / dispensing port 6. 12 prints the date, transaction amount, balance, etc. on the passbook inserted from the passbook insertion outlet 2
Passbook insertion / ejection port 2 that has been processed as described above
The passbook entry machine ejected from the control unit 13 controls the operation of each component described above for each processing step according to the work selected by the customer through the touch panel 4, and transmits / receives data to / from a center not shown online. It is a common control unit for controlling.

Reference numeral 14 is a speaker for producing a voice, 15 is a voice synthesizing section for synthesizing the voice produced by the speaker 14, 1
Reference numeral 6 denotes a proximity sensor that transmits ultrasonic waves for measuring the distance between the automatic transaction device and the customer from the window 7 and receives the ultrasonic waves reflected by the customer. Reference numeral 17 denotes the card processing machine 9, the coin depositing / dispensing machine 10, the bill depositing / dispensing machine 11 and the passbook entry / exiting machine 12 through the card insertion / exit opening 3, the passbook insertion / exit opening 2, the coin deposit / withdrawal opening 5 and the bill deposit / withdrawal opening 6. It is a monitoring sensor group that detects whether or not the customer has received a card, passbook, coins, and bills that are discharged to the customer.

Among the controls executed by the common control section 13 described above, the control relating to the embodiment of the present invention is as follows.
Reception determination means 13a that determines from the output of the monitoring sensor group 17 whether the various transaction media discharged to the customer have been received, and distance determination means 13b that determines the distance between the automatic transaction device and the customer from the output of the proximity sensor 16. A voice control means for controlling the voice synthesizing unit 15 to output a message as a voice to the customer to recognize that he / she has forgotten to receive the transaction medium in accordance with the determination results of the reception determination means 13a and the distance determination means 13b to call attention. 13c is provided, and these means may be stored as a software program in a ROM, an HDD or the like (not shown) and read and executed as necessary, or the common control unit 13 as hardware. It may be incorporated into.

FIG. 3, FIG. 4 and FIG. 5 are flowcharts showing the flow of control at the time of deposit transaction in the automatic transaction device, and the outline of deposit transaction will be described below. In the present flowchart, it is assumed that a deposit transaction using paper money is performed using a card, and S represents a processing step. When the deposit transaction is selected and the card is inserted from the card insertion / ejection slot 3, the card is taken into the card processor 9 and information is read. When it is determined that the information has been read normally, the shutter of the banknote pay-in / pay-out port 6 is opened, and a message prompting the customer to insert the banknote is output. When it is determined that the customer has inserted the banknote, the shutter of the banknote deposit / withdrawal port 6 is closed, and the inserted banknote is taken into the banknote deposit / withdrawal machine 11 (S100 to S104).

The banknotes taken into the banknote depositing / dispensing machine 11 are
The bills which have been discriminated and counted, and which have exceeded the deposit limit amount as a result of the counting, are discharged from the bill deposit / withdrawal machine 11 to the bill deposit / withdrawal port 6, and the shutter is opened to be returned to the customer. In addition, defective banknotes that have been determined to be unsuitable for deposit are also discharged from the banknote depositing / dispensing machine 11 to the banknote depositing / dispensing port 6, and the shutter is opened to be returned to the customer (S105). The total amount of the banknotes determined to be suitable for payment is displayed on the touch panel 4, and a payment confirmation message for prompting the user to select whether to proceed or stop the payment transaction is output.

When the suspension of the transaction is selected, the bills taken into the bill depositing / dispensing machine 11 are discharged to the bill depositing / dispensing port 6, and a message prompting receipt of the bills is output. When a message prompting receipt of a bill is output and it is determined that the bill has not been received even after a lapse of a certain time, for example, 10 seconds, error processing such as retaking and storing the bill is executed (S106 to S108). ). At the time of each transaction, there is set a time to wait for an operation such as a key input by a customer or insertion and receipt of various transaction media. In the present embodiment, this will be described as 10 seconds.

When the deposit confirmation message is output and it is determined that the deposit transaction is not proceeded or stopped even after 10 seconds have elapsed, a message prompting further deposit is output. Then, a message prompting further deposit is output, and if it is determined that the deposit transaction has not been selected to proceed or to be stopped even after 10 seconds have elapsed, error processing such as storing the received bills is executed. Is performed (S109, S110). S106 or S10
If the progress of the transaction is selected in 9, the receipt, the date, the account number, etc. are printed, the communication is performed with the center, and if it is determined that the transaction is successful, the bill depositing / dispensing machine 11
The banknotes discriminated as suitable for the deposit received in the banknote are properly stored, and the receipt amount and the like are printed on the receipt (S111 to S111).
115).

Then, necessary information is written on the card, and the card is ejected from the card processor 9 together with the receipt to the card insertion / ejection port 3 to output a message prompting the customer to receive it. If it is determined that the card and receipt have been received by the customer, the transaction is terminated and a transition is made to wait for the next transaction to commence. If a message prompting you to receive the card is output and it is determined that the card and receipt have not been received even after 10 seconds have passed, it is determined that the card and receipt have been forgotten, and the card insertion / exit port 3 is restarted. The transaction is stopped by loading the required information into an electronic journal that stores various types of transaction information on the financial institution side while waiting for the next transaction to start (S116-). S
119).

When it is determined in S113 that the transaction is not established through communication with the center, the necessary information is printed on the receipt, and the bill and the receipt and the bill that has been identified as suitable for deposit are loaded into the bill depositing / dispensing machine 11. Is discharged, and then the process proceeds to S106 (S120 to S122). Said S
If it is determined in step 101 that information is not read normally when reading information, it is determined whether the card is an invalid card. If it is determined that the card is invalid, a message indicating that the inserted card is an invalid card is output.

If it is determined that the card for which information is not normally read is not an invalid card, it is determined in S107 that the banknote discharged after the transaction has been stopped is received by the customer, and the card is invalid. When it is determined that the card is a card and a message indicating that the card is invalid is output, the card loaded in the card processor 9 is ejected to the card insertion / eject port 3 and a message prompting the customer to receive the card is output. To do. When it is determined that the card has been received by the customer, the transaction ends, and the process waits for the next transaction to start (S123, S12).
4).

If it is determined in S124 that the card has not been received even after 10 seconds have passed from the card insertion / ejection port 3, it is determined that the card has been forgotten, and the card insertion / ejection port is again opened. The information is taken in from the card processing device 9 to the card processing device 9 and stored, and necessary information is written in the electronic journal to stop the transaction and wait for the next transaction to start (S125, S126).

FIG. 6, FIG. 7 and FIG. 8 are flowcharts showing the flow of control of the payment transaction, and the outline of the payment transaction will be described below. Here, it is assumed that bills are paid using a card. When the payment transaction is selected and the card is inserted through the card insertion / eject port 3, the card is taken into the card processor 9 and information is read. If it is determined that the information has been read normally, a message prompting the customer to input a personal identification number is output. In response to this, when the customer inputs the password, the validity is determined. When the password is determined to be valid, a message prompting the customer to input the payment amount is output. An input is made.

If it is determined that the entered personal identification number is not valid, a message prompting the user to enter the personal identification number again is output, and the personal identification number entered a plurality of times, here three times in succession, is not valid. When it is determined or when it is determined that the information is not normally read at the time of reading the information, predetermined information is written to the card to determine whether the card is an invalid card. If it is determined that the card is invalid, a message indicating that the inserted card is an invalid card is output. If it is judged that the card is not an invalid card, after outputting a message prompting you to enter the PIN, if the PIN has not been entered within 10 seconds, after outputting a message prompting you to enter the payment amount. If the payment amount has not been entered even after 10 seconds have passed, and if it is determined that the card is an invalid card and a message indicating that it is an invalid card is output, it is taken into the card processor 9. The card is ejected to the card insertion / ejection slot 3 and a message prompting the customer to receive the card is output.

When it is determined that the card has been received by the customer, the transaction ends and the system waits for the next transaction to start. If it is determined that the card has not been received within 10 seconds after being ejected from the card insertion / ejection port 3, it is determined that this card has been forgotten, and the card processing machine 9 is again ejected from the card insertion / ejection port 3. In addition to importing and storing the information into the electronic journal, necessary information is written in the electronic journal to suspend the transaction and wait for the next transaction to start (S201 to S205). In S201, when the payment amount is input from the touch panel 4, the date and account number are printed on the receipt, and the electronic journal is edited (S206, 207). Then, when communication is established with a center (not shown) and it is determined that the transaction is successful,
In the bill depositing / dispensing machine 11, bills of the amount designated by the customer are fed out and counted, the payment amount and the like are printed on the receipt, and necessary information is written on the card (S208-).
S211).

Cards and receipts on which information has been written and printed, and banknotes that have been counted and have an amount of money designated by the customer are included in the card insertion / eject port 3 and the banknote deposit / withdrawal port 6.
A message prompting the customer to receive the card, receipt and bill is output (S21).
2, S213). When it is determined that the card, the bill, and the receipt have been received, the transaction ends, and the process waits for the next transaction to start. When a message is output to receive a bill and it is determined that the bill has not been received even after 10 seconds have passed, it is determined that the bill has been forgotten, and the bill depositing / dispensing machine 6 is again used from the bill deposit / withdrawal port 6. 1
The transaction is stopped by taking necessary information into the electronic journal, writing the necessary information into the electronic journal, and waiting for the next transaction to start (S214 to S217).

When it is determined in S208 that the transaction cannot be established through communication with the center, necessary information is printed on the receipt, the card and the receipt are ejected, and a message prompting the customer to receive is output (S218-). S22
0). When a message prompting the receipt of the card discharged in S214 is output and it is determined that the card has not been received even after 10 seconds have passed, it is determined whether the banknote has been received, and it is determined that the banknote has not been received. Then, the bills are taken into the bill depositing / dispensing machine 11 from the bill depositing / dispensing port 6. Next, the card is taken into the card processor 9 from the card insertion / ejection slot 3, the necessary information is written in the electronic journal, the transaction is stopped, and the process waits until the next transaction is started (S221 to S225).

FIG. 9 is a flow chart showing the operation of one embodiment of the present invention. In the deposit and payment transaction as described above, for example, cash such as bills and coins as in the processing steps 106 and 107 in the deposit transaction, and transactions in cards, passbooks and the like as in the processing step 212 in the dispensing transaction. At the stage of handing over the medium to the customer, first, the passbook is ejected from the passbook insertion / ejection slot 2 and the card is ejected from the card insertion / ejection slot 3 to a position where the customer can manually pull it out of the device, and a touch panel is provided as a message prompting receipt of the media. A message prompting the user to take a passbook or a card is displayed on the screen 4, and a message prompting the user to take a passbook or a card is selected from among predetermined guidance voices, which is output from the speaker 14 to the customer. It Further, bills are sent to the bill receiving / dispensing port 6, and coins are sent to the coin receiving / dispensing port 5, and a shutter for shutting off the outside and the inside of the apparatus is opened.

At the same time, the touch panel 4 displays a message urging to take a bill or coin, and further, a message urging to take a bill or cash is selected from among predetermined guidance voices, and the speaker 14 is selected. It is output to the customer. Then, the reception determination means 13a of the common control unit 13 determines whether the medium is received from the output of the monitoring sensor group 17 (S301). S301
When it is determined that the medium has been received, the medium is further ejected if there is a medium to be ejected, and when the transaction is completed, the bills are stored inside the device.

Here, in parallel with the control of the receipt of the transaction medium in S301, the common control section 13 monitors the relative distance between the automatic transaction device and the customer from the output of the proximity sensor 16 by the distance determination means 13b. (S302). Then, when the customer determines that the customer has left the range beyond the operation area of the device, it determines that the customer is leaving and forgets to take the transaction medium, and the voice control unit 13c controls the voice synthesizer 15 immediately. A message prompting all the remaining transaction media to be output from the speaker 14 (S30
3). At this time, assuming that the means for monitoring the position of the customer such as the monitoring sensor group 17 and the proximity sensor 16 and the means for monitoring the receipt of various transaction media fail, the transaction medium is released to a position where the customer can receive it. If the receipt of the transaction medium cannot be detected within a certain period of time, the position monitoring of the customer and the receipt of the transaction medium are interrupted, and the released transaction medium is taken in (S30).
4).

Here, a proximity sensor using ultrasonic waves is used to monitor the relative distance between the device and the customer. This is because the proximity sensor 16 transmits ultrasonic waves to the front of the device, the proximity sensor 16 receives the ultrasonic waves reflected by the customer, and the distance determination means 13b of the common control unit 13 measures the time from transmission to reception. It is for calculating the relative distance between the device and the customer. In the above-described embodiment, the automatic transaction device is used as an example of the medium processing device, but the invention can be applied to a ticket issuing device that issues a ticket by a customer operation. In addition, the normal operation guidance message is displayed only as an image and is not guided by voice. Only when the user leaves the device at the stage of waiting for receipt of various transaction media as described in FIG. It is also possible to output a message according to and control to prevent forgetting to take it. As described above, if only the message for preventing forgetting is output by voice, the control and configuration relating to voice output can be simplified.

[0029]

As described above, according to the present invention, when the user determines that he / she has moved away from the device by a certain distance or more when he / she has not received the transaction medium, he / she receives all the transaction medium remaining. Since the guidance voice prompting the user is output, it is possible to prevent forgetting to take the transaction medium.

[Brief description of drawings]

FIG. 1 is a control block diagram of an automatic transaction apparatus according to an embodiment of the present invention.

FIG. 2 is an external perspective view of the automatic transaction apparatus.

FIG. 3 is a flowchart showing a flow of a deposit transaction.

FIG. 4 is a flowchart showing a flow of a deposit transaction.

FIG. 5 is a flowchart showing a flow of a deposit transaction.

FIG. 6 is a flowchart showing a flow of a payment transaction.

FIG. 7 is a flowchart showing the flow of a payment transaction.

FIG. 8 is a flowchart showing the flow of a payment transaction.

FIG. 9 is a flowchart showing the operation of one embodiment of the present invention.

[Explanation of symbols]

 13 common control unit 13a reception determination unit 13b distance determination unit 13c voice control unit 14 speaker 15 voice synthesis unit 16 proximity sensor 17 monitoring sensor group

Claims (1)

[Claims] 1. A medium processing apparatus that performs transaction processing by the operation of the user himself and discharges the transaction medium to the user according to the transaction processing, and receives various transaction media discharged to the user. Detecting means for detecting whether or not there is any, the monitoring means for monitoring the distance between the user and the device, and judging from the output of the detecting means that various transaction media discharged to the user have not been received. At the stage of
A medium processing apparatus, comprising: a voice generating means for outputting a caution message notifying that the user has forgotten to remove the medium when it is determined from the output of the monitoring means that the user has moved away from the apparatus by a predetermined distance or more.