JPH09298595A - Abbreviation dial control system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To allow every telephone set to adopt this system by devising this system to confirm the name of an opposite party in voice when an abbreviation number is received. SOLUTION: An exchange 2 is provided with an abbreviation number registration section 5 to make an abbreviation number 8 and a telephone number 9 in cross reference and a voice registration section 7 making the abbreviation number 8 and opposite party confirmation information 10 in cross reference with each other. The opposite party confirmation information 10 is the name of an opposite party recorded in voice. When the user enters an abbreviation number from a user terminal equipment 1, the name of the opposite party is guided in voice at first, and when the user confirms the opposite party to make a confirmation reply, the telephone number corresponding to the abbreviation number is dialed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a speed dial control system widely used in telephones.

[0002]

2. Description of the Related Art Conventionally, when dialing the telephone number of the other party by a telephone, generally, abbreviated numbers are used to improve operability. The user remembers the other party's abbreviated number and dials the abbreviated number when making a call. If the user cannot remember the telephone number, he / she operates the telephone while checking the list of abbreviated numbers attached to the telephone. Some telephones allow you to check the telephone number on the display attached to the telephone by dialing the abbreviated number. There are also telephones that display the phone number as a voice when you dial the abbreviated number.

[0003]

However, the conventional telephone has the following problems to be solved. That is,
On a telephone with a display, the telephone number corresponding to the abbreviated number can be visually confirmed, but on a telephone without a display, this method cannot be adopted. Further, even if the telephone number corresponding to the abbreviated number can be confirmed by the display device or the voice, it cannot be confirmed whether or not the telephone number surely belongs to the other party who is going to make a call.

[0004]

The present invention adopts the following constitution in order to solve the above points. <Structure 1> Abbreviated number registration unit that stores the telephone number and the abbreviated number of the other party terminal in association with each other, and a voice registration unit that stores the abbreviated number and the other party confirmation information by the user's voice When the abbreviated number of the other party's terminal is entered on the person's terminal, the other party's confirmation information by the user's voice is read out from the voice registration unit to guide the user,
A speed dial control system comprising a dial control unit for making a call using the telephone number of a partner terminal by referring to the speed number registration unit when a user's confirmation response is received.

<Explanation> The user terminal and the other party's terminal are connected by a telephone line. Both the user terminal and the partner terminal may be ordinary telephones. Normally, when the abbreviated number is input, the abbreviated number registration unit is immediately referred to and a call is made using the corresponding telephone number. However, according to the present invention, first, the other party confirmation information by the voice of the user is read out from the voice registration unit to guide the user. The other party confirmation information is information by a real voice indicating the other party's name and the like. The reason for making a voice is that it is possible to easily input information by recording using a telephone together with an abbreviated number. The guidance to the user is realized by reproducing the recorded real voice. As a result, when the abbreviated number is dialed, the guidance for confirmation is once given by voice, and the call is made after confirming the other party, so mistakes are prevented. Further, since the telephone guides by voice, it is possible to use a telephone without a display device such as a display.

Note that the abbreviated number registration unit and the voice registration unit may be configured as an integrated file rather than as separate files. It is also possible to incorporate a dial control unit, an abbreviated number registration unit and a voice registration unit in the telephone, or install a plurality of extension telephones and place a dial control unit for each extension telephone,
The abbreviated number registration section and the voice registration section are connected to a private branch exchange (PB
X) can also be incorporated.

<Structure 2> A shortened number registration section that stores the telephone number of the other party's terminal and the shortened number in association with each other, and a voice registration section that stores the shortened number and the other party's confirmation information by the user's real voice in association with each other. When a sort key is input on the user terminal, the other party confirmation information designated by the sort key is detected from the voice registration unit to guide the user, and there is a confirmation response from the user to the guide. At this time, the abbreviated dial control system is provided with a dial control unit for making a call using the telephone number of the other terminal by referring to the abbreviated number registration unit.

<Explanation> The sort key is used to classify the abbreviated number and the other party confirmation information in, for example, the Japanese syllabary, and specify the leading data. For example, when the sort key corresponding to "A" is pressed and input, the names of the other parties with "A" are guided in order. As a result, even if the other party's abbreviated number is forgotten, dialing is possible automatically if the other party's name is remembered.

<Structure 3> Correspondence between the abbreviated number registration section which stores the telephone number and the abbreviated number of the other party's terminal in association with the other party confirmation information including the abbreviated number and the other party's name by the real voice of the user. When the name of the other party is input by voice in the stored voice registration section and the user terminal, the other party's confirmation information matching the other party's name is read out from the voice registration section to guide the user to the user's confirmation response. A speed dial control system comprising a dial control unit for making a call using the telephone number of the other party terminal corresponding to the speed number by referring to the speed number registration unit.

<Explanation> If the name of the other party by the voice of the user is stored in the other party confirmation information, when the user inputs the other party's name from the user terminal, the corresponding other party confirmation information can be retrieved. . With this, if the telephone number is taken out, the other party's name can be called and dialed.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to specific examples. <Specific Example 1> FIG. 1 is a block diagram of a speed dial control system according to the present invention. In this specific example, the telephone set on the user side is called the user terminal 1 and the telephone set of the other party is called the other party terminal 4. The user terminal 1 is connected to the exchange 2, and the exchange 2 is connected to the partner terminal 4 via the public network 3. In this example, the user terminal 1 is an extension telephone connected to the exchange 2. The exchange 2 is provided with a dial control unit 5, an abbreviated number registration unit 6, and a voice registration unit 7 in order to perform the speed dial control of the present invention. Both the abbreviated number registration unit 6 and the voice registration unit 7 are configured by a storage device that stores information for dial control. The abbreviated number registration unit 6 is a unit that stores the telephone number 9 and the abbreviated number 8 of the partner terminal 4 in association with each other. The voice registration unit 7 is a unit that stores the shortened number 8 and the other party confirmation information 10 in association with each other. The other party confirmation information 10 is the name of the other party recorded by the real voice of the user in this specific example. In addition, besides this,
The other party confirmation information 10 may include various information recorded by voice. That is, information such as the other party's company name, the other party's name, the other party's address, and the like can be appropriately included so that the other party can be confirmed by voice.

The abbreviated number registration unit 6 is a database that can retrieve the telephone number 9 when the abbreviated number 8 is input. The voice registration unit 7 is a database from which the partner confirmation information 10 can be retrieved when the abbreviated number 8 is input. Therefore, in order to store these data, for example, the following storage form is specifically adopted.

FIG. 2 is an explanatory diagram of the management table of the abbreviated number registration unit and the voice registration unit. (A) of the figure illustrates a management table in the abbreviated number registration unit. This management table is configured by associating the shortened number 8 and the pointer 18. Then, the pointer 18 designates the storage area in which the telephone number 9 corresponding to the shortened number 8 is stored. (B) shows a management table of the voice registration unit. This management table has a shortened number 8 and a pointer 16
And are stored in association with each other. And the pointer 16
Specifies a storage area in which the other party confirmation information 10 is stored. With such a configuration, the telephone number 9 and the other party confirmation information 10 are extracted from the abbreviated number 8. Also,
The exchange 2 will be described by taking a digital PBX (digital private branch exchange) as an example. The dial control unit 5 is a part for executing the speed dial control according to the present invention, such as registration control of the speed dial number 8, dialing a call to the other party using the speed dial number 8, and a procedure to be described later. It is configured by a processor or the like that executes programs and the like.

<Operation of Concrete Example 1> Next, the operation of the system of the present invention as described above will be described. FIG. 3 is a sequence chart of registration processing of the other party confirmation information. When using the above system, it is necessary to first register the other party confirmation information 10 in the voice registration unit 7 using the user terminal 1 shown in FIG. This sequence chart shows the registration process.

First, in step S1, the user inputs an instruction for starting abbreviated number registration from the user terminal 1. This can be done by pressing the shortcut registration key provided on the telephone. The dial control unit 5 provided in the exchange 2 shown in FIG. 1 thereby starts accepting the abbreviated number registration process. In step S2, the user is the user terminal 1
Enter the abbreviated number 8 using. Then, step S
Enter the other party's telephone number 9 in 3. Dial control unit 5
Upon receiving these, activates the voice registration unit 7 in step S4. When the activation of the voice registration unit 7 is completed in step S5, the dial control unit 5 gives an instruction to register the abbreviated number 8 in step S6. That is, the abbreviated number 8 and the telephone number 9 input from the user terminal 1 are stored in the storage area of the abbreviated number registration unit 6 shown in FIG. 1 in association with each other.

Next, the voice registration unit 7 sets a voice path with the user terminal 1 in step S7. Then, in step S8, when the user records the other party confirmation information 10 from the user terminal 1, this is recorded in the voice registration unit 7. That is, when the user uses the transmitter to input the name of the other party with his / her own voice, the content is recorded as the other party confirmation information 10 of the voice registration unit 7 shown in FIG.
When the user inputs the end code in step S9, the recording ends. When recording ends, step S1
At 0, the voice registration unit 7 reproduces the recorded content. This is to confirm that the recording was successful.
In step S11, when the user inputs the confirmation code from the user terminal 1, the registration of the other party confirmation information 10 ends. The confirmation code means, for example, pressing a key such as # to end the processing.

When these processes are completed, step S1
In 2, the voice registration unit 7 outputs to the dial control unit 5 a notification for termination, that is, a notification that disconnection from the user terminal 1 is possible. The dial control unit 5 thereby ends the registration processing of the abbreviated number 8 and sends a busy tone to the user terminal 1 (step S13). Further, in step S14, the dial control unit 5 makes a confirmation response to the voice registration unit 7, and completes all the processes. After that,
The user can make a normal call by hooking the user terminal 1 on the hook.

FIG. 4 shows a sequence chart of a calling process using the abbreviated number just registered. The configuration of this figure is similar to that shown in FIG. 3, and time elapses from the top to the bottom of the figure. First, in step S1, when the user terminal 1 is off-hook, a dial tone indicating that a call is possible is sent to the user terminal 1 from the dial controller 5 (step S2). The user inputs the abbreviated transmission special number in step S3. In this example, the first shortened number 8
Is wrong, and the second shortened number 8 indicates a correct case.
When the shortened call special number is input, the dial control unit 5 activates the voice registration unit 7 in step S4. The voice registration unit 7 outputs a notification of completion of activation to the dial control unit 5 in step S5.

The dial control unit 5 notifies the voice registration unit 7 that the shortened transmission is about to start (step S).
6). In response to the instruction, the voice registration unit 7 sends a message to the effect that the abbreviated number is input. When the abbreviated number 8 is input, the preparation for searching the other party confirmation information 10 is completed by the management table described above with reference to FIG. In this way, a voice path is set between the user terminal 1 and the voice registration unit 7. When the first abbreviated number is input in step S7, guidance of the other party confirmation information 10 is given to the user terminal 1 in step S8. That is, the read counterparty confirmation information 10 is sent to the user terminal 1 by voice, and the voice is output from the receiver of the user terminal 1. The user confirms the name of the other party by this. When the user knows that the first input of the shortened number 8 was incorrect at the stage of hearing the name of the other party, the user again inputs 2 in step S9.
Enter the shortened number 8 for the second time. This is the voice registration unit 7
, And the corresponding partner confirmation information 10 is read out again.

Then, in step S10, similarly to step S8, the other party confirmation information 10 is guided to the user terminal 1. If the user hears this content and determines that the other party is correct, the confirmation code is input in step S11. When the confirmation code is input, the voice registration unit 7 notifies the dial control unit 5 of the other party's abbreviated number (step S12). The dial control unit 5 performs the disconnection process of the voice registration unit 7 (step S13). When the voice registration unit 7 is opened in step S14, the dial control unit 5 in turn releases the abbreviated number registration unit 6
The shortened number 8 is sent to the client (step S15). Upon receiving this shortened number 8, the shortened number registration unit 6 searches for the corresponding telephone number 9 and notifies the dial control unit 5 of the result (step S16). The dial controller 5 uses the telephone number 9 to make a dial call to the public network 3 (step S17).

By the above-mentioned processing, the dial call is made to the other party using the shortened number 8. As can be seen from this example, when the abbreviated number 8 is input, it is possible to once confirm by voice the name of the other party without dialing the other party. Therefore, according to the present invention, false calls can be reduced. Moreover, when the ambiguous abbreviated number 8 is input, the other party can be confirmed by voice, which is highly convenient for the user. Further, using a general telephone that is not provided with a display or the like for displaying characters, abbreviated number 8
Since the registered contents of can be confirmed, it can be widely held in general telephones. As described above, the registration of the abbreviated number, the registration of the voice, the dial control function and the like can be incorporated into a general telephone at once. Therefore, the present invention can be implemented not only by the extension telephone but also by an independent single telephone.

<Specific Example 2> In Specific Example 1, when an ambiguous abbreviated number is input, the other party's name or the like is guided by voice, and it can be known that the abbreviated number is incorrect. Therefore, it becomes possible to input another abbreviated number 8 again and dial while confirming the other party. However, if the abbreviated number 8 itself cannot be remembered, it is necessary to refer to the abbreviated number list prepared separately. On the other hand, in this specific example 2, for example, dialing becomes possible if only the initials of the name of the other party are known. Designating such initials is called a sort key in this specific example.

FIG. 5 shows a block diagram of a speed dial control system for searching a sort key. The block configuration of the system is exactly the same as that shown in FIG. Further, the content of the data that associates the abbreviated number 8 and the telephone number 9 stored in the abbreviated number registration unit 6 is also exactly the same as in the first specific example. On the other hand, in the voice registration section 7, as shown in this figure, in addition to the abbreviated number 8 and the other party confirmation information 10, a sort key 12 is stored in association with each other. For example, if the sort key 12 indicates the name with "a" at the beginning, the name of the other party is "Asano Shokai", "Asada Shoten", "Asami Metal", etc. The same sort key 12 is attached.

When inputting the sort key 12 from the user terminal 1, the simplest method is to use the numeric keys for dialing the telephone. For example, the numeral key 1 is associated with the name of the other party with "A", that is, "Aiueo". Correspond to the number key 2 the name of the other party with "Kakikukeko". As a result, the sort key 1 is used by using the user terminal 1.
2 can be specified. The reason why the sort key is provided in this way is to enable dialing even when the speed dial is not remembered even if the user remembers that the company has an "A" at the beginning.

FIG. 6 shows a management table for data retrieval including such sort keys. That is, FIG. 6 shows a management table for searching the other party confirmation information in the voice registration unit. Here, a table in which the sort key 12 and the pointer 19 are associated with each other and a table in which the abbreviated number 8 and the pointer 16 are associated with each other are provided. The pointer 19 associated with the sort key 12 designates the area in which the abbreviated number 8 is stored. Also, shortened number 8
The pointer 16 associated with is the other party confirmation information 10
Specify the area where is stored.

With such a configuration, when the sort key 12 is entered, the abbreviated number 8 is obtained, and the corresponding party confirmation information 10 is retrieved. Therefore,
When the sort key 12 is input, the other party confirmation information 10 corresponding to this is called, and the user is guided by voice to the name of the other party corresponding to the sort key 12. It should be noted that the sort key 12 is commonly assigned to, for example, all of the other party's abbreviated numbers 8 that are preceded by “A”. Therefore, there is not necessarily a one-to-one correspondence with the shortened number 8. That is, the pointer 19 stored in association with the sort key 12 designates not only one abbreviated number 8 but also a head address for reading a list storing abbreviated number 8 of 2 or more. Therefore, according to the present invention, when the sort key is input, the sort key is used in such a manner that the other party confirmation information 10 corresponding to two or more designated abbreviated numbers is sequentially read out and guided by voice.

FIG. 7 shows a sequence chart of transmission by the actual sort key 12 of the specific example 2 as described above.
Note that the registration of the other party confirmation information 10 and the registration of the abbreviated number 8 are the same as those in the specific example 1 and will not be described here. Further, the registration itself of the sort key 12 may be requested or automatically given to the user when the other party confirmation information 10 is input. When making a call using the sort key 12, first, in step S1 of the figure, when the user terminal 1 is off-hook, a dial tone is output from the dial control unit 5 to the user terminal 1. Then, a shortening operation instruction is input from the user terminal 1 (step S
3). At this time, a special button for inputting the abbreviated number 8 may be operated, or a combination of several buttons may be pressed to notify the dial control unit 5 of the intention.

The dial controller 5 receives this instruction and
The voice registration unit 7 is activated (step S4). When the voice registration unit 7 completes the activation in step S5, the dial control unit 5 makes a call to the voice registration unit 7 for abbreviated number processing (step S6). In response to this, the voice registration unit 7 sets a voice path with the user terminal 1 (step S7). Then, subsequently, the voice registration unit 7 requests the user terminal 1 to input the sort key 12, for example. According to this, the sort key 12 for the abbreviated number 8 is input from the user terminal 1. This is input by a button or the like for inputting a number, as described above.

In the next step S10, one piece of the other party confirmation information 10 stored in association with this sort key 12 is read out and guidance is given by voice. This is user terminal 1
Is output from the handset of. The user hears this and determines whether it is different from the other party he is trying to call. If they are different, press the No key, and if they match, press the Yes key. For example, assume that the key indicating no is *, and the key indicating yes is #. In this step S11, a no instruction is output from the user terminal 1 to the voice registration unit 7. In response to this, the voice registration unit 7 receives the same sort key 12 and
The information registered next to the already read counterparty confirmation information 10 is read out, and voice guidance is given again in step S12. When the user receives this and confirms the other party, he / she sends Yes in step S13. When this is accepted by the voice registration unit 7, the corresponding shortened number 8 is notified to the dial control unit 5 in step S14. The operation after the abbreviated number 8 is obtained in this way is the same as that already described with reference to FIG. 4, and finally the dial control unit 5 makes a dial call using the abbreviated number 8 (steps S15-). S17).

<Effect of Concrete Example 2> In this example, even when the user does not remember the other party's abbreviated number at all,
If you know the other party's name or company name, sort key 1
You can call the names in turn by specifying 2,
It becomes possible to obtain a corresponding abbreviated number and dial out. Further, the sort key 12 in this case does not necessarily have to be the first character of the other party's name. It is also possible to classify the other party with an appropriate classification number and specify the classification number.

<Specific Example 3> In the method using the sort key 12 described above, a dial operation for inputting the sort key 12a is required. However, in the third specific example, an example will be described in which the other party is designated by voice instead of pressing the sort key 12, and thereby the abbreviated number 8 and the telephone number are retrieved. In the voice registration unit 7 shown in FIG. 1, for example, the name of the other party is input by the user's real voice. When the user inputs the completely same voice from the user terminal 1 and the voice is compared with the other party confirmation information 10 stored in the voice registration unit 7, the abbreviated number 8
It is also possible to obtain By doing this, the dialed number is automatically retrieved if the other party's name is remembered. In this specific example, such a method is realized.

FIG. 8 shows a sequence chart of transmission by a real voice for performing such processing. The processing of steps S1 to S6 in this figure is exactly the same as the example of FIG. 7 already described. That is, when the user terminal 1 is off-hook, the dial control unit 5 accepts the user's instruction, the voice registration unit 7 is activated, and a voice path is established between the user terminal 1 and the voice registration unit 7 in step S7. Is set. Next, in step S8, for example, input guidance of the other party's name is performed. That is, "Please enter the name of the other party."
Guidance is displayed on the handset of the user terminal 1. Correspondingly, the name of the other party is input from the user terminal 1 in a real voice (step S9). When such an input is made, the voice registration unit 7 searches for the other party confirmation information 10 that matches the content and outputs it to the user terminal 1 (step S10).

Here, if the user determines that it is different from the above, as shown in step S11 again,
Enter the name of the other party. Then, in step S12, when guidance such as the correct name of the other party is given,
In step S13, a yes answer is obtained. In accordance with this, the voice registration unit 7 notifies the dialed control unit 5 of the corresponding shortened number 8, and thereafter dialing is performed in exactly the same manner as already described using FIG.

In this specific example, the other party's confirmation information 1
I tried to search for 0. However, for example, by inputting the sort key 12 by voice, the sort key 12
It is also possible to search for and perform the same processing. In this way, the voice operation improves the operability, and it becomes possible to make the convenience of the user such that the name of the person who wants to make a call can be automatically called by voice input. .

[Brief description of drawings]

FIG. 1 is a block diagram of a speed dial control system according to the present invention.

FIG. 2 is an explanatory diagram of a management table of a shortened number registration unit and a voice registration unit.

FIG. 3 is a sequence chart of registration processing of partner confirmation information.

FIG. 4 is a sequence chart of a calling process using a shortened number.

FIG. 5 is a block diagram of a speed dial control system for sort key search.

FIG. 6 is a management table of opponent confirmation information in the voice registration unit.

FIG. 7 is a sequence chart of transmission by a sort key.

FIG. 8 is a sequence chart of voice transmission.

[Explanation of symbols]

 1 User Terminal 2 Switchboard 3 Public Network 4 Counterparty Terminal 5 Dial Control Section 6 Speed Dial Registration Section 7 Voice Registration Section 8 Abbreviated Number 9 Telephone Number 10 Counterparty Confirmation Information

Claims (3)

[Claims] 1. An abbreviated number registration unit that stores a telephone number and an abbreviated number of a partner terminal in association with each other; a voice registration unit that stores the abbreviated number and partner confirmation information by the user's real voice in association with each other; When the abbreviated number of the other party's terminal is entered on the user terminal, the other party's confirmation information by the user's voice is read from the voice registration section to guide the user, and when there is a user's confirmation response, the above abbreviated A speed dial control system comprising a dial control unit for making a call using a telephone number of a partner terminal with reference to a number registration unit. 2. An abbreviated number registration unit that stores the telephone number and the abbreviated number of the other party terminal in association with each other, and a voice registration unit that stores the abbreviated number and the other party confirmation information by the user's real voice in association with each other. When a sort key is entered on the user terminal, the other party confirmation information designated by the sort key is detected from the voice registration unit to guide the user, and when there is a confirmation response from the user to the guidance, A speed dial control system comprising a dial control unit for making a call using a telephone number of a partner terminal with reference to the speed number registration unit. 3. An abbreviated number registering unit that stores the telephone number and abbreviated number of the other party's terminal in association with each other, and the abbreviated number and the other party confirmation information containing the other party's name by the user's voice are stored in association with each other. When the name of the other party is input by voice in the voice registration unit and the user terminal, the other party confirmation information that matches the name of the other party is read from the voice registration unit to guide the user, and the confirmation response of the user is given. A speed dial control system comprising a dial control unit for making a call using the telephone number of the other terminal corresponding to the speed number by referring to the speed number registration unit.