JPH0898226A - Automatic acceptance device - Google Patents

Abstract

PURPOSE: To perform unattended acceptance processing by calling a corresponding telephone set by specific information like a preliminarily determined telephone number, name, or the like to speak with a visitor. CONSTITUTION: Arrival of the visitor is detected by a sensor 12, and the detection signal is sent to a system control part 11, and a synthesized voice device 14 is controlled to output a desired synthesized voice and an acceptance guide anouncement signal from a speaker 15. When the visitor operates a touch panel 13 in accordance with this voice guide, the control part 11 automatically acquires a line to send a dial tone, and information is sent to a main device 21 of a key service unit 2 through the control part 11. The main device 21 dials and calls an extension telephone set in the place designated by the visitor by reception information and connects the line; and when the other party responds, speech between the visitor and the person whom he wants to meet can be performed through a microphone 16 and the speaker 15 of a visitor acceptance device 1 with hands free. Thus, unattended acceptance service is performed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic reception device, and more particularly to an automatic reception device having a telephone calling function.

[0002]

2. Description of the Related Art In reception work in a company or office, a receptionist is usually resident, and after hearing the visitor's affiliation and telephone number, call the telephone number to notify the visitor to the visitor. . On the other hand, in recent years, there has been an increasing number of unmanned reception systems in which a receptionist is not always stationed for the purpose of reducing personnel expenses but a telephone is set up at the reception to allow visitors to call the person they are visiting. .

[0003]

However, such a reception system is far from satisfactory because it is only possible to make a call contact with the person to be visited by the operation of the telephone by the visitor and cannot perform other wide-ranging reception work. Is.

Therefore, an object of the present invention is to provide an automatic reception device which can perform various reception processes unattended.

[0005]

In order to solve the above-mentioned problems, an automatic reception apparatus of the present invention receives a sensor for detecting arrival of a customer within a predetermined distance range and a detection signal from the sensor. , A voice generation unit that generates an announcement voice signal necessary for reception guidance, a speaker that outputs a voice corresponding to the voice signal from the voice generation unit and a call voice from the other party, and a voice that the visitor utters. A microphone for converting into an electric signal, an input unit for inputting specific information such as a predetermined telephone number and a person's name, and a corresponding telephone set is called based on the specific information input from the input unit to talk with the visitor. And a call control unit that enables the call.

[0006]

According to the present invention, when the arrival of a customer is detected by the sensor, an announcement required for reception guidance is output by voice, and the corresponding telephone is activated based on specific information such as a predetermined telephone number or personal name from the input section. It enables calling, calling with visitors and a wide variety of reception services.

[0007]

Embodiments of the present invention will now be described with reference to the drawings. FIG. 1 is a configuration block diagram showing an embodiment of an automatic reception device according to the present invention.

In this embodiment, the visitor reception device 1 and the button telephone device 2 are connected, the button telephone device 2 is controlled by a signal from the visitor reception device 1, and the telephone having the desired telephone number is called. The visitor acceptance device 1 is wholly controlled by a system control unit 11, and includes a sensor 12 such as an infrared sensor for detecting the arrival of a visitor, a touch panel 13 for instructing a desired service by a touch operation by the visitor, and a visitor. A synthetic voice device 14 that synthesizes and generates a voice signal for performing a predetermined voice service, a speaker 15 that receives the synthesized voice signal and outputs a voice during a call, and converts a voice uttered by a visitor into an electric signal. And a microphone 16.

The key telephone device 2 includes a plurality of extension telephones 22A, 22B, 22C, ..., 2 controlled by the main device 21.
With 2N.

The operation of this embodiment will be described with reference to the flowchart of FIG. 2. When the sensor 12 detects the arrival of a customer (step S1), a detection signal is sent to the system control section 11. Upon receiving this detection signal, the system control unit 11 controls the synthesized voice device 14 to produce a desired synthesized voice, a reception announcement, for example, "Welcome ... Poo, use your extension number. Please dial the number "." And generate the reception announcement synthesized voice signal from the speaker 15 (step S2). As the reception guidance announcement, there is a voice guidance such as an introduction of the visitor's operation related to the reception work in addition to the greeting of the above-mentioned visit.

The visitor operates the touch panel 13 according to the voice guidance. For example, when the necessary panel is touched from the visited department or the department to which the person is visiting on the display, the system control unit 11 automatically captures the line (step S3) and sends out a dial tone. (Step S4), the information is sent to the main unit 21 of the key telephone device 2 via the system control unit 11. The main device 21 dials the extension telephone set associated with the department designated by the visitor based on the received information to call (step S5), connects the line (step S6), and when the other party responds (step S7). , Enables a call between the visitor and the visitor in a hands-free manner via the microphone 16 and the speaker 15 of the visitor reception device 1 (step S).
8).

[0012]

As described above, according to the automatic reception apparatus of the present invention, various reception work modes can be performed unattended.

[Brief description of drawings]

FIG. 1 is a configuration block diagram of an automatic reception device according to the present invention.

FIG. 2 is a flowchart illustrating an operation of the automatic reception device of the embodiment shown in FIG.

[Explanation of symbols]

 1 visitor reception device 2 button telephone device 11 system control unit 12 sensor 13 touch panel 14 synthetic voice device 15 speaker 16 microphone 21 main device 21A, 21B 21C, ..., 21N extension telephone

Claims (1)

[Claims] 1. A sensor for detecting arrival of a customer within a predetermined distance range, a voice generation unit for receiving a detection signal from the sensor and generating an announcement voice signal necessary for reception guidance, and the voice generation. A speaker that outputs the voice corresponding to the voice signal from the department and a call voice from the other party, a microphone that converts the voice of the visitor into an electric signal, and specific information such as a predetermined telephone number or person's name. An automatic reception device comprising: an input unit for inputting; and a call control unit for calling a corresponding telephone based on the specific information input from the input unit and enabling a call with the visitor. .