JPH08195826A - Automatic data gathering method - Google Patents
Automatic data gathering methodInfo
- Publication number
- JPH08195826A JPH08195826A JP7020978A JP2097895A JPH08195826A JP H08195826 A JPH08195826 A JP H08195826A JP 7020978 A JP7020978 A JP 7020978A JP 2097895 A JP2097895 A JP 2097895A JP H08195826 A JPH08195826 A JP H08195826A
- Authority
- JP
- Japan
- Prior art keywords
- maintenance information
- terminal
- free
- free dial
- equipment
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Landscapes
- Debugging And Monitoring (AREA)
- Meter Arrangements (AREA)
- Telephonic Communication Services (AREA)
Abstract
Description
【０００１】[0001]
【産業上の利用分野】本発明は複数のユーザに納入した
設備機器のメンテナンス情報を電話回線を介して自動的
に収集する自動デ−タ収集方法に関するものである。BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic data collecting method for automatically collecting maintenance information of equipment delivered to a plurality of users via a telephone line.
【０００２】[0002]
【従来技術】設備機器を製造するメーカは、ユーザに該
設備機器を細心の注意を払って納入し、納入後も定期点
検やバ−ジョンアップ等のサ−ビス及びメンテナンス情
報の収集に努力し、メーカとユーザの間に強い信頼関係
を構築することに勤めている。最近、これらの設備機器
には２４時間稼働するものも多く、メ−カ側では保守セ
ンタ−を設け、常時係員を配置し、設備機器の不具合に
対し２４時間体制で対応している場合も多い。2. Description of the Related Art Manufacturers of equipment and devices deliver the equipment and devices to users with great care, and make efforts to collect service and maintenance information such as periodic inspections and version upgrades even after delivery. , Working to build a strong relationship of trust between manufacturers and users. Recently, many of these equipments are operated 24 hours a day, and there are many cases where a manufacturer has a maintenance center and staffs are always available to deal with malfunctions of the equipments 24 hours a day. .
【０００３】[0003]
【発明が解決しようとする課題】しかしながら、上記従
来のメーカ側の対応方法は、人間系で対応することが多
く、深夜等の対応が困難である。また、定期点検におい
ても、最近はＯＡ機器等その設備機器の台数も多く、更
に、小型軽量化により、ユーザ側でその設備機器の設置
場所を自由に移動されることも多く、メ−カ側で常に設
備機器の設置場所や部品や装置の交換時期を正確に把握
し管理することが困難になってきている。However, the above-described conventional coping method on the maker side is often handled by a human system, and it is difficult to deal with it at midnight or the like. Also in the periodic inspection, recently, the number of equipment such as office automation equipment is large, and due to the reduction in size and weight, the user often moves freely to the place where the equipment is installed. Therefore, it is always difficult to accurately grasp and manage the installation location of equipment and the replacement time of parts and equipment.
【０００４】本発明は上述の点に鑑みてなされたもの
で、上記問題点を除去する為に電話回線に接続されたメ
ーカ側にフリ−ダイヤル端末を設け、ユーザ側に自動デ
ータ送信機能装置部を設置し、該装置部から電話回線を
介してメーカ側にフリ−ダイヤル端末にメンテナンス情
報を自動的に伝送することにより、メーカ側でメンテナ
ンス情報を自動的に収集できるようにした自動デ−タ収
集方法を提供することを目的とする。The present invention has been made in view of the above points, and in order to eliminate the above problems, a free dial terminal is provided on the maker side connected to a telephone line, and an automatic data transmission function device section is provided on the user side. Automatic data that enables the manufacturer to automatically collect the maintenance information by installing the device and automatically transmitting the maintenance information from the device section to the manufacturer through the telephone line to the free dial terminal. The purpose is to provide a collection method.
【０００５】[0005]
【課題を解決するための手段】上記課題を解決するため
本発明の自動デ−タ収集方法は図１に示すように、設備
機器を納入するメ−カ側に電話使用料金を課金すること
を契約したフリ−ダイヤル端末（２）を設けると共に、
該フリ−ダイヤル端末に記憶装置を設け、設備機器が納
入されたユーザ側に自動データ送信機能装置部（１）を
設けると共に、該装置部（１）に自動的に設備機器のメ
ンテナンス情報を収集し格納する格納手段と、前記フリ
−ダイヤル端末（２）へ該メンテナンス情報を定期的に
送出するデ−タ送出手段を設け、ユーザ側に設けた装置
部（１）から電話回線網（３）を介して設備機器のメン
テナンス情報をフリ−ダイヤル端末（２）に定期的に伝
送し、該フリ−ダイヤル端末（２）では該伝送されてき
たメンテナンス情報を記憶装置に自動的に格納すること
を特徴とする。In order to solve the above-mentioned problems, the automatic data collecting method of the present invention, as shown in FIG. 1, charges a telephone usage fee to a manufacturer who delivers equipment. The contracted free dial terminal (2) will be installed and
A storage device is provided in the free dial terminal, an automatic data transmission function device unit (1) is provided on the user side to whom the equipment is delivered, and the equipment unit (1) automatically collects maintenance information of the equipment. A storage means for storing the data and a data transmission means for periodically transmitting the maintenance information to the free dial terminal (2) are provided, and a telephone line network (3) is provided from the device section (1) provided on the user side. The maintenance information of the equipment is periodically transmitted to the free dial terminal (2) via the, and the free dial terminal (2) automatically stores the transmitted maintenance information in a storage device. Characterize.
【０００６】[0006]
【作用】本発明の自動デ−タ収集方法は、上記構成を採
用することにより、ユーザ側に設けた装置部（１）から
電話回線網（３）を介して設備機器のメンテナンス情報
をフリ−ダイヤル端末（２）に定期的に伝送し、該フリ
−ダイヤル端末（２）では該伝送されてきたメンテナン
ス情報を記憶装置に自動的に格納するから、メーカ側は
ユーザに納入した設備機器のメンテナンス情報を定期的
に自動的に収集でき、人手を掛けず２４時間体制でメン
テナンス情報の収集に対応することが出来る。In the automatic data collecting method of the present invention, by adopting the above-mentioned configuration, the maintenance information of the equipment can be freed from the device section (1) provided on the user side through the telephone line network (3). The free dial terminal (2) periodically transmits the maintenance information to the dial terminal (2) and automatically stores the transmitted maintenance information in a storage device. Information can be automatically collected on a regular basis, and maintenance information can be collected 24 hours a day without human intervention.
【０００７】また、メンテナンス情報は必要に応じて取
りだすことができるから、係員は事前にメンテナンスに
有効な対策をたてることが出来る。また、フリ−ダイヤ
ル端末（２）はメ−カ側の負担で設けるので、ユーザ側
の負担にはならない。また、メ−カ側も人手を掛けず２
４時間体制で対応することが出来るので経費が低減され
る。Further, since the maintenance information can be taken out as required, the staff can take effective measures for maintenance in advance. Further, since the free dial terminal (2) is provided on the side of the manufacturer, it is not a burden on the side of the user. In addition, the maker side does not put any manpower
The cost can be reduced because it is possible to deal with it in 4 hours.
【０００８】[0008]
【実施例】以下、本発明の一実施例を図面に基づいて詳
細に説明する。図１は本発明の自動デ−タ収集方法を実
施する自動デ−タ収集システムの構成を示す図である。
図示するように、本発明の自動デ−タ収集システムは設
備機器が納入された複数のユーザ側にデ−タを収集する
装置部１、装置部１、・・・・を、機器を納入したメ−
カ側に該メーカに電話使用料金を課金することを電話局
４と契約したフリ−ダイヤル端末２を設け、これらを電
話回線網３を介して接続できるように構成される。DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a diagram showing the configuration of an automatic data collection system for carrying out the automatic data collection method of the present invention.
As shown in the figure, in the automatic data collection system of the present invention, the equipment unit 1, the equipment unit 1, ..., Which collects data, are delivered to a plurality of users who have received the equipment. Mail
A free dial terminal 2 that contracts with a telephone station 4 to charge a telephone usage fee to the manufacturer is provided on the customer side, and these can be connected via a telephone line network 3.
【０００９】各装置部１は局線からの着信信号を検知す
る局線捕捉回路１−１、課金開始・終了情報などに用い
る極性反転検出回路１−２、整流回路１−３、モデム１
−８と切替る切替スイッチ１−４、ダイヤル番号送出回
路１−５、通話回路１−６、送受話器１−７、全体を制
御するＣＰＵ（中央処理装置）１−９、プログラム及び
デ−タを格納するメモリ１−１０、オペレ−タが操作す
るキ−ボ−ド１−１１、表示器１−１２、時刻を刻む計
時モジュ−ル１−１３、対象とする設備と接続する為の
インタフェ−ス１−１４で構成される。フリ−ダイヤル
端末２にはディスク等を備えた記憶装置が設けられる。Each device unit 1 has a station line capturing circuit 1-1 for detecting an incoming signal from a station line, a polarity reversal detection circuit 1-2 used for accounting start / end information, a rectifier circuit 1-3, and a modem 1.
-8 changeover switch 1-4, dial number sending circuit 1-5, call circuit 1-6, handset 1-7, CPU (central processing unit) 1-9 for controlling the whole, program and data 1-10 for storing data, a keyboard 1-11 operated by an operator, a display 1-12, a timekeeping module 1-13 for keeping time, an interface for connecting to a target facility. -S1-14. The free dial terminal 2 is provided with a storage device including a disk or the like.
【００１０】装置部１は送受話器１−７、通話回路１−
６、ダイヤル番号送出回路１−５、切替スイッチ１−
４、整流回路１−３、局線捕捉回路１−１を介して通常
の会話を行う機能の他に、モデム１−８を介してデ−タ
を送出することができる機能を有する所謂多機能の装置
である。The device section 1 includes a handset 1-7 and a communication circuit 1-
6, dial number sending circuit 1-5, changeover switch 1-
4, a so-called multi-function having a function of transmitting data via the modem 1-8, in addition to a function of carrying out a normal conversation through the rectifying circuit 1-3 and the office line capturing circuit 1-1. Device.
【００１１】即ち、装置部１はインタフェ−ス１−１４
を介してメーカ側が保守対象とする設備機器へ接続され
ている。メモリ１−１０には、所有者名、電話番号、設
置年月日、機種名、ソフトバ−ジョンＮＯ．、修理年月
日、測定デ−タ、フリ−ダイヤル端末２の電話番号／発
信年月日等の各種情報が格納されている。That is, the device section 1 has an interface 1-14.
The manufacturer side is connected to the equipment to be maintained via. In the memory 1-10, the owner name, telephone number, installation date, model name, software version No. Various information such as date of repair, measurement data, telephone number of free dial terminal 2 / date of transmission, etc. are stored.
【００１２】測定デ−タは予め設定された時刻と保守の
チェックポイントに従って、測定収集され、メモリ１−
１０に格納される。計時モジュ−ル１−１３の時刻が設
定された発信年月日と一致したとき、ＣＰＵ１−９はダ
イヤル番送出回路１−５を介して、フリ−ダイヤル端末
２に電話を掛け、回線が接続されたら、切替スイッチ１
−４をモデム側に切替、メモリ１−１０に格納されてい
るデータを該モデム１−８を介してフリ−ダイヤル端末
２へ送信する。The measurement data is measured and collected according to a preset time and a checkpoint for maintenance, and is stored in the memory 1-
Stored in 10. When the time of the clock module 1-13 coincides with the set transmission date, the CPU 1-9 calls the free dial terminal 2 through the dial number sending circuit 1-5, and the line is connected. If done, changeover switch 1
-4 is switched to the modem side, and the data stored in the memory 1-10 is transmitted to the free dial terminal 2 via the modem 1-8.
【００１３】フリ−ダイヤル端末２は該データを受信す
ると記憶装置に格納する。これにより、ユーザ側で測定
収集されたデータは定期的に且つ自動的にメーカ側のフ
リ−ダイヤル端末２の記憶装置に格納されることにな
る。メ−カ側の係員は適時記憶装置から必要なデ−タを
取りだし、保守点検等のメンテナンスに適切な対応をと
ることが出来る。When the free dial terminal 2 receives the data, it stores it in the storage device. As a result, the data measured and collected on the user side are periodically and automatically stored in the storage device of the free dial terminal 2 on the manufacturer side. The clerk on the manufacturer side can take out the necessary data from the storage device at appropriate times and take appropriate measures for maintenance such as maintenance and inspection.
【００１４】また、ユーザ側に設けた装置部１では、上
述したように定期的にデ−タを自動送出する他に、オペ
レ−タがキ−ボ−ド１−１１を操作して随時必要なデ−
タをフリ−ダイヤル端末２に送ることも可能である。In addition, in the device section 1 provided on the user side, in addition to automatically sending data periodically as described above, the operator operates the keyboard 1-11 and is required at any time. Na de
It is also possible to send the data to the free dial terminal 2.
【００１５】上記説明したように、本発明の自動デ−タ
収集方法は電話回線に接続されたフリ−ダイヤル端末２
をメーカ側に設け、該フリ−ダイヤル端末２に記憶装置
を設け、ユーザ側に設けた装置部１からメンテナンス情
報を定期的に自動的に送信するので、メーカ側は人手を
掛けず２４時間体制で情報の収集が出来る。また、メー
カは必要なデ−タを必要に応じて随時取りだすことが出
来るので係員は事前に有効な対策をたてることが出来
る。As described above, the automatic data collection method of the present invention is a free dial terminal 2 connected to a telephone line.
Is provided on the maker side, a storage device is provided on the free dial terminal 2, and maintenance information is automatically transmitted periodically from the device section 1 provided on the user side. You can collect information at. Further, the maker can take out necessary data at any time as needed, so that the staff can take effective measures in advance.
【００１６】[0016]
【発明の効果】以上、詳細に説明したように本発明によ
れば、下記のような優れた効果が期待される。 （１）ユーザ側に設けた自動データ送信機能装置部から
電話回線を介して設備機器のメンテナンス情報をフリ−
ダイヤル端末に定期的に伝送し、該フリ−ダイヤル端末
では該伝送されてきたメンテナンス情報を記憶装置に自
動的に格納するから、メーカ側はユーザに納入した設備
機器のメンテナンス情報を定期的に自動的に収集でき、
人手を掛けず２４時間体制でメンテナンス情報の収集に
対応することが出来る。As described in detail above, according to the present invention, the following excellent effects are expected. (1) Free the maintenance information of the equipment from the automatic data transmission function device provided on the user side via the telephone line.
The maintenance information transmitted to the dial terminal is regularly stored in the storage device, and the manufacturer automatically stores the maintenance information of the equipment delivered to the user. Can be collected
You can collect maintenance information 24 hours a day without human intervention.
【００１７】（２）また、メンテナンス情報は必要に応
じて取りだすことができるから、係員は事前にメンテナ
ンスに有効な対策をたてることが出来る。(2) Further, since the maintenance information can be taken out as necessary, the staff can take effective measures for maintenance in advance.
【００１８】（３）また、フリ−ダイヤル端末はメ−カ
側の負担で設けるので、ユーザ側の負担にはならなし、
メ−カ側も人手を掛けず２４時間体制で対応することが
出来るので経費が低減される。(3) Further, since the free dial terminal is provided at the manufacturer's expense, it is not a burden on the user's side.
Costs can be reduced because the manufacturer can handle the problem 24 hours a day without manpower.
【００１９】（４）また、メーカ側は人手を掛けずに最
新の顧客情報を手に入れることができるため、リース切
れ物件等への積極的な営業展開を図ることができる。(4) Further, the maker side can obtain the latest customer information without manpower, so that it is possible to proactively develop the business for lease-out properties.
【図１】本発明の自動デ−タ収集方法を実行する自動デ
−タ収集システムの構成を示す図である。FIG. 1 is a diagram showing a configuration of an automatic data collection system that executes an automatic data collection method of the present invention.
１ 装置部 １−１ 局線捕捉回路 １−２ 極性反転検出回路 １−３ 整流回路 １−４ 切替スイッチ １−５ ダイヤル番号送出回路 １−６ 通話回路 １−７ 送受話器 １−８ モデム １−９ ＣＰＵ（中央処理装置） １−１０ メモリ １−１１ キ−ボ−ド １−１２ 表示器 １−１３ 計時モジュ−ル １−１４ インタフェ−ス ２ フリ−ダイヤル端末 ３ 電話回線網 ４ 電話局 1 Device Part 1-1 Station Line Capture Circuit 1-2 Polarity Inversion Detection Circuit 1-3 Rectifier Circuit 1-4 Changeover Switch 1-5 Dial Number Sending Circuit 1-6 Communication Circuit 1-7 Handset 1-8 Modem 1- 9 CPU (Central Processing Unit) 1-10 Memory 1-11 Keyboard 1-12 Display 1-13 Timing module 1-14 Interface 2 Free-dial terminal 3 Telephone line network 4 Telephone station
フロントページの続き (51)Int.Cl.6 識別記号 庁内整理番号 ＦＩ 技術表示箇所 Ｈ０４Ｍ 15/08 Continuation of front page (51) Int.Cl. 6 Identification code Office reference number FI technical display area H04M 15/08
Claims (1)
料金を課金することを契約したフリ−ダイヤル端末を設
けると共に、該フリ−ダイヤル端末に記憶装置を設け、 前記設備機器が納入されたユーザ側に自動データ送信機
能装置部を設けると共に、該装置部に自動的に前記設備
機器のメンテナンス情報を収集し格納する格納手段と、
前記フリ−ダイヤル端末へ該メンテナンス情報を定期的
に送出するデ−タ送出手段を設け、 前記ユーザ側に設けた装置部から電話回線を介して前記
設備機器のメンテナンス情報を前記フリ−ダイヤル端末
に定期的に伝送し、該フリ−ダイヤル端末では該伝送さ
れてきたメンテナンス情報を前記記憶装置に自動的に格
納することを特徴とする自動デ−タ収集方法。1. A free dial terminal that contracts to charge a telephone usage fee is provided on the side of a manufacturer that delivers the equipment, and a storage device is provided at the free dial terminal, and the equipment is delivered. A user side is provided with an automatic data transmission function device unit, and a storage unit that automatically collects and stores maintenance information of the equipment in the device unit;
Data transmission means for periodically transmitting the maintenance information to the free-dial terminal is provided, and maintenance information of the equipment is sent to the free-dial terminal from a device provided on the user side via a telephone line. An automatic data collection method characterized in that the maintenance information is periodically transmitted and the maintenance information transmitted by the free dial terminal is automatically stored in the storage device.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP7020978A JPH08195826A (en) | 1995-01-13 | 1995-01-13 | Automatic data gathering method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP7020978A JPH08195826A (en) | 1995-01-13 | 1995-01-13 | Automatic data gathering method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| JPH08195826A true JPH08195826A (en) | 1996-07-30 |
Family
ID=12042258
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| JP7020978A Pending JPH08195826A (en) | 1995-01-13 | 1995-01-13 | Automatic data gathering method |
Country Status (1)
| Country | Link |
|---|---|
| JP (1) | JPH08195826A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7225241B2 (en) | 2000-04-07 | 2007-05-29 | Fujitsu Limited | Asset management system and asset management method |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH03109849A (en) * | 1989-09-25 | 1991-05-09 | Oki Electric Ind Co Ltd | Data communication system between terminal equipment and center equipment by network line |
| JPH05108932A (en) * | 1991-10-15 | 1993-04-30 | Fuji Electric Co Ltd | Information collecting device for automatic vending machine |
| JPH05316242A (en) * | 1992-05-11 | 1993-11-26 | Inax Corp | Signal transmitter |
| JPH06339183A (en) * | 1993-05-26 | 1994-12-06 | Tokyo Gas Co Ltd | Remote installation supervisory equipment using telephone line |
-
1995
- 1995-01-13 JP JP7020978A patent/JPH08195826A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JPH03109849A (en) * | 1989-09-25 | 1991-05-09 | Oki Electric Ind Co Ltd | Data communication system between terminal equipment and center equipment by network line |
| JPH05108932A (en) * | 1991-10-15 | 1993-04-30 | Fuji Electric Co Ltd | Information collecting device for automatic vending machine |
| JPH05316242A (en) * | 1992-05-11 | 1993-11-26 | Inax Corp | Signal transmitter |
| JPH06339183A (en) * | 1993-05-26 | 1994-12-06 | Tokyo Gas Co Ltd | Remote installation supervisory equipment using telephone line |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7225241B2 (en) | 2000-04-07 | 2007-05-29 | Fujitsu Limited | Asset management system and asset management method |
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