JPH08172495A - Service system for bearing of call charge - Google Patents

Abstract

PURPOSE: To selectively transmit plural commercial messages by holding the target information in response to each of plural reproduction means. CONSTITUTION: An information holding means 112 holds the target information in response to each of plural reproduction means 111. A selection means 114 collates the identification information inputted by an input means 113 with the target information. Thus a message transmission means 110 can selectively transmit the commercial messages which are advertised to users. Then the telephone transfer service is attained by a transfer means 102 to the users to whom the advertisement effects are expected by the transmitted commercial messages.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a call charge service system for providing a service for paying a call charge of a user for a certain period of time on condition that a commercial message provided by a sponsor is heard.

[0002]

2. Description of the Related Art FIG. 6 shows an example of the configuration of a conventional call charge service system. In FIG. 6, an incoming trunk (ICT) 50 provided in the call charge service system.
When 1 detects a call from the user A, the call processor 502 controls the switch circuit 503 to first connect the above-described incoming trunk 501 and message trunk 510.

A voice recording unit 512 is provided by the voice reproducing unit 511 provided in the message trunk 510.
The voice commercial message provided by the sponsor and the guide message explaining the operation procedure to the user by voice are sequentially reproduced, and are sent to the user A via the switch circuit 503 and the incoming trunk 501 described above. It

As the guide message, a message prompting the input of a push button signal indicating the telephone number of the user B who wants to make a call is recorded in the voice recording unit 512, and is sent following the commercial message described above. Good. In response to the notification indicating the end of transmission of the guide message, the service control unit 504 causes the call processor 5
The switch circuit 503 is controlled via 02 to connect the incoming trunk 501 and the register trunk 520.

The push button signal input by the user A in response to the above-mentioned guide message is received by the register trunk 520, and the service control unit 50.
4 will be notified. At this time, the service control unit 504
The call processor 502 may be instructed to transfer the incoming line to the incoming trunk 501 with the telephone number indicated by the push button signal as the destination.

In response, call processor 502
Analyzes the input push button signal, first determines an appropriate outgoing trunk 505 based on the analysis result, and inputs the telephone number information of the user B into the corresponding outgoing trunk (OGT) 505. Instruct call processing. afterwards,
In response to the response from the user B, the call processor 502
However, by controlling the switch circuit 502 to connect the above-mentioned incoming trunk 501 and this outgoing trunk 505, the speech path between the user A and the user B is set.

[0007] Here, the toll-free service is applied to the above-mentioned incoming trunk 501, and the incoming trunk 5
If the charge for the call received at 01 is borne by the subscriber on the receiving side, as described above, the call charge between the user A and the user B is charged on condition that the commercial message is heard. A service that the burden service system bears on behalf of the user A can be realized.

In this case, the call processor 502 switches the switch 503 when the call termination notification is received from at least one of the incoming trunk 501 and the outgoing trunk 505 and when a predetermined time has elapsed from the setting of the above-mentioned communication path. Is instructed to release the communication path between the incoming trunk 501 and the outgoing trunk 505, and the incoming trunk 501 and outgoing trunk 505 may be instructed to disconnect the line.

[0009]

As described above, the conventional call charge service system basically does not identify the user who uses the service. Therefore, users who do not belong to the target intended by the sponsor may benefit from the service.

It is an object of the present invention to provide a call charge service system which selectively sends any of a plurality of commercial messages according to the user.

[0011]

FIG. 1 is a block diagram showing the principle of a call charge service system according to the present invention. According to the invention of claim 1, after the message sending means 110 sends a commercial message in response to a call from the user of the sender 101 to the toll-free number, the transfer means 102 transfers the call to the designated transfer destination 103. In the call charge sharing service system, the message sending means 1
Reference numeral 10 records different commercial messages, and corresponds to a plurality of reproducing means 111 for reproducing the recorded commercial message in response to a reproduction instruction and a commercial message recorded in each of the plurality of reproducing means 111. Target information holding means 11 for holding target information indicating the target intended by the sponsor
2, an input unit 113 for inputting identification information indicating the characteristics of the user, a selection unit for collating the identification information with the target information, selecting any one of the plurality of reproducing units 111, and transmitting a reproduction instruction. 114 is provided.

According to a second aspect of the present invention, in the call charge service system according to the first aspect, the input means 113 is used.
Is a member information holding unit 121 that holds detailed member information about each member recruited in advance in association with a member number.
And the member information holding means 121 according to the input of the member number.
And a search means 122 for searching for the corresponding member information from.

[0013]

According to the invention of claim 1, since the target information is held in the target information holding means 112 corresponding to the plurality of reproducing means 111, the selecting means 114
By collating the identification information input by the input unit 113 with the above-described target information, the message sending unit 110 can selectively send the commercial message targeted at the user.

As a result, it becomes possible to provide the telephone transfer service by the transfer means 102 to the user who can expect the advertising effect of the sent commercial message. According to the invention of claim 2, detailed member information can be obtained by the searching unit 122 searching the member information holding unit 121 in response to the input of the member number, so that the convenience of the user who uses the service is improved. In addition, since it is possible to improve the accuracy of selection of commercial messages, it is possible to flexibly deal with commercial messages that are targeted.

[0015]

Embodiments of the present invention will now be described in detail with reference to the drawings. FIG. 2 is a block diagram of an embodiment of the call charge service system of the invention of claim 1. 2, the call charge service system replaces the message trunk 510 of the conventional call charge service system shown in FIG. 6 with a guidance message trunk 210 and a plurality of commercial message trunks 22.
0 _{1 to} 220 _n .

This guidance message trunk 21
0 has a voice recording unit and a voice reproducing unit (not shown) like the message trunk shown in FIG. 6, and a guidance message for explaining the operation to the user is sent to the line via the switch circuit 503. It is configured to send. On the other hand, a plurality of commercial message trunks 220 ₁
˜220 _n corresponds to the reproducing means 111,
A voice recording unit (not shown) that records different commercial messages and a corresponding voice playback unit (not shown)
And the respective commercial messages are reproduced and transmitted to the line via the switch circuit 503.

Further, in FIG. 2, the target information holding unit 230 corresponds to the target information holding means 112, and corresponds to the consumer intended by the sponsor as a target in correspondence with each of the commercial messages described above. It is configured to store target information. The service control unit 240 included in the call charge service system is an input analysis unit 241 that analyzes the identification information input by the user as described later.
And a collation processing unit 241 that collates this analysis result with the above-mentioned target information.
The procedure control unit 243 controls the call path forming operation by the switch circuit 502 via the call processor 502 based on the result of the collation according to 2.

The operation of the call charge service system of the present invention will be described below. FIG. 3 is a flow chart showing the operation of the call charge service system. Step 30
1, when the incoming trunk 501 detects a call from the user A, the call processor 502 causes the switch circuit 5
First, the incoming trunk 501 and the above-mentioned guidance message trunk 210 are connected by controlling 03.

In response to this, the guidance message trunk 210 reproduces the guidance message (step 302), sends it to the line through the switch circuit 503, and provides it to the user A. Here, as the above-mentioned guidance message, for example, together with a guidance message for guiding the service by this call charge service system, input of identification information for identifying the user such as sex and age of the user is urged. Just record the input prompt message.

After the reproduction of the guidance message described above is completed, the procedure control unit 243 of the service control unit 240.
Switch circuit 50 via call processor 502
3 to control the input trunk 501 to the register trunk 52.
The register trunk 520 receives the push button signal indicating the identification information input by the user A in response to the above-mentioned input prompting message (step 303).

As described above, the call processor 502 and the switch circuit 503 operate in accordance with the instruction from the service control unit 240, and the guidance message trunk 21.
0 and the register trunk 520 are switched to operate, so that the input unit 113 can be operated by these respective units.
It is possible to realize the function of and to receive the input of the identification information of the user.

The identification information received in step 303 is the input analysis unit 24 of the service control unit 240.
1 is input to the collation processing unit 242 and collated with the target information held in the target information holding unit 220 to detect the target information closest to the identification information (step 304), and the procedure control unit 243. To notify.

In accordance with this detection result, the procedure control unit 243
Selects the commercial message trunk 220 _i corresponding to the detected target information and controls the switch circuit 503 via the call processor 502 to connect the incoming trunk 501 to the corresponding commercial message trunk 220 _i. Yes (step 305). In this way, the procedure control unit 243 controls the switch circuit 503 via the call processing processor 502 in response to the notification from the collation processing unit 242, thereby realizing the function of the selection unit 114 and conforming to the identification information. Commercial message trunk 22 with commercial messages recorded
0 can be selectively operated.

As a result, the corresponding commercial message trunk 220 _i , at step 306,
By reproducing the commercial message recorded in the voice recording unit 221 _i provided in itself, it is possible to provide the commercial message conforming to the identification information of the user A. Thereafter, the procedure control unit 243 controls the switch circuit 503 via the call processor 502,
Again, the input trunk 501 is connected to the register trunk 520, and the register trunk 520 receives the input of the push button signal indicating the telephone number of the user B from the user A (step 306).

Next, the procedure control section 243 sends the received push button signal to the call processor 502 as the transfer destination telephone number, and instructs the call processor 502 to transfer the incoming line from the user A to the corresponding destination. (Step 307).
In response, call processor 502 proceeds to step 3
In 08, the transfer work of the incoming line from the user A may be performed and the timer may be set to a predetermined time and activated in the same manner as in the conventional case.

As described above, the register trunk 520, the call processor 502, and the switch circuit 503 operate according to the instruction of the procedure control unit 243, thereby realizing the function of the transfer unit 102, and the user A and the user. A call path with B is formed, and a call can be made between the two, so that the user A can be provided with a call charge service.

Thereafter, the call processor 502 detects the notification from the above-mentioned timer in step 309, or in step 310, notifies the end call from at least one of the incoming trunk 501 or the outgoing trunk 505 supplemented in step 308. The connection time is monitored until is detected, the line is disconnected according to the affirmative judgment in step 309 or step 310 (step 311), and the process may be ended.

As described above, in the call charge service system of the present invention, the service control unit 240 performs the matching process of step 304 based on the user identification information input in step 303, and the commercial message. Reflected in the selection of. Accordingly, it is possible to selectively provide a commercial message targeting a consumer having the feature according to the feature of the user. In other words, the sponsor's commercial message can be provided to consumers who are conscious of the target as a target, and the call charge burden service can be provided on the condition that the consumer's commercial message is provided. Can be

Further, if the invention of claim 2 is applied and further detailed identification information is stored as member information, the commercial message can be selected more finely. For example, as shown in FIG. 4, a member information database 250 corresponding to the member information holding means 121 and a registration processing unit 260 are added to the call charge service system shown in FIG.
By adding "," the registration processing unit 260 gives the user a unique member number, and the member information regarding the characteristics of the corresponding member is registered in the member information database 250 in correspondence with this member number. Good.

The guidance message trunk 210 shown in FIG. 4 comprises a voice recording section 211, a voice reproducing section 212, and a register section 213. The register section 213 allows the switch circuit 5 to operate.
A push button signal input via 03 is received, accumulated, and provided for processing by the service control unit 240.

Further, in FIG. 4, the service control unit 24
The search processing unit 244 provided in 0 corresponds to the search unit 122, searches the member information database 250 described above according to an instruction from the input analysis unit 241,
The search result is sent to the matching processing unit 242 as the user identification information. In this case, if the user has registered in advance detailed information such as sex, age, etc., occupation, presence of spouse, hobbies, annual income, etc. as member information, the user can receive the service simply by entering the member number. be able to.

The member information database 25 described above is used.
0 may be formed by recruiting members through, for example, a magazine and registering the items described in the application documents by the registration processing unit 260. In addition, the input analysis unit 24
If the identification information input by the user is sent to the registration processing unit 250 in accordance with the analysis result of No. 1 and is used for the registration process, when the user requests the service in response to the request from the user. It is also possible to register the identification information input in as member information.

FIG. 5 is a flow chart showing the operation of the call charge service system of claim 2. First, similar to steps 301 and 302 described above, user A
In response to the detection of a call from, the guidance message trunk 210 is operated (steps 401 and 402), the guidance message is reproduced by the voice reproduction section 212, and the input of the identification information of the user is prompted.

In this case, as the guidance message, first, a message prompting the user to input information indicating whether or not the user is a member may be sent. In addition, the push button signal input as a response from the user to this guidance message is received by the register unit 213 (step 403), and the procedure control unit is based on the result of analyzing this push button signal by the input analysis unit 241. 243 may determine whether or not the user is a member (step 404), and perform the processing described below according to the determination result.

First, in the case of positive determination in step 404, the process proceeds to step 405, and the register unit 213 receives the push button signal indicating the member number. Based on the member number obtained by analyzing the push button signal by the input analyzing unit 241, the search processing unit 244
Refer to the member information database 241 (step 40
6) The corresponding member information is sent to the matching processing unit 242.

In response to this, the collation processing unit 242 performs the same collation process as that in Step 304 described above (Step 407), selects an appropriate commercial message trunk 220, and sends the selection result to the procedure control unit 243. Just notify us. In this case, since detailed member information can be obtained from the member information database 250 in response to the input of the member number, it is possible to select the commercial message while considering the occupation of the user and the like. It can be expected to improve the advertising effect.

In step 408, step 407
After reproducing the commercial message selected in step 3, the transfer process may be performed in the same manner as steps 306 to 308 described above (step 409). After that, similarly to steps 309 to 310, the connection time is monitored (steps 410 to 411), and in response to the notification from the timer or the end call notification from the incoming trunk 501 or the outgoing trunk 505. The line may be disconnected (step 412) and the process may be terminated.

By the way, in the case of a negative determination in step 404 described above, the procedure control unit 243 causes the procedure control unit 243 to execute step 4
13, the message trunk 210 for guidance
The voice reproduction unit 212 is controlled to send a guidance message prompting the user to make a response as to whether or not he / she wants to register as a member, and in step 414, the register unit 213 may receive the response thereto.

If the user replies that he / she wants to register as a member, an affirmative decision is made in step 415,
Proceeding to step 416, the member information is input in the same manner as the input of the member number described above. In this case, in order to obtain as much information as possible about the characteristics of the user, the voice reproduction unit 21 of the guidance message trunk 210
2, messages for asking questions regarding various matters may be sequentially reproduced, and responses to these messages may be sequentially received by the register unit 213.

At this time, the register unit 21 described above
The push button signals received by 3 are sequentially transmitted to the service control unit 240, input to the collation processing unit 243 via the input analysis unit 241, and transmitted to the registration processing unit 260. In response to this, the registration processing unit 26
0 gives a member number to the newly input member information, and registers the member information input in step 416 corresponding to this member number in the member information database 250 (step 417).

After that, the process proceeds to step 407, and the subsequent collation process, commercial message reproduction process and transfer process may be performed. On the other hand, in step 414,
If a response indicating that the user does not wish is received, a negative determination is made in step 415. In this case, step 4
Proceed to step 18, and in the same manner as step 303 described above,
After receiving the minimum input of the identification information of the user, the process proceeds to step 407, and the subsequent collation process, commercial message reproduction process, and transfer process may be performed.

In this way, it becomes possible to register the information about the user as member information when receiving the service provided by the call charge service system.
The contents of the member information database 250 can be enhanced. This makes it possible to flexibly respond to targeted commercial messages, provide services to appropriate consumers, and enhance effective advertising effects.

[0043]

As described above, according to the present invention, since the identification information about the user is input from the user of the service and an appropriate commercial message is selected according to the identification information, the target intended by the sponsor is obtained. It is possible to provide a commercial message to, and it is possible to improve the advertising effect of the commercial message.

Furthermore, by recruiting members of the service and registering detailed member information, the convenience of the user when receiving the service is improved, and a more targeted commercial message is also supported. It becomes possible.

[Brief description of drawings]

FIG. 1 is a block diagram showing the principle of a call charge service system according to the present invention.

FIG. 2 is a configuration diagram of an embodiment of the call charge service system of claim 1;

FIG. 3 is a flowchart showing the operation of the call charge service system.

FIG. 4 is a configuration diagram of an embodiment of a call charge service system of claim 2;

FIG. 5 is a flowchart showing the operation of the call charge service system.

FIG. 6 is a diagram showing a configuration example of a conventional call charge service system.

[Explanation of symbols]

 101 Source 102 Transfer Means 103 Transfer Destination 110 Message Sending Means 111 Playback Means 112 Target Information Holding Means 113 Input Means 114 Selection Means 121 Member Information Holding Means 122 Search Means 210 Guidance Message Trunks 211,511 Voice Recording Units 212,512 Voices Playback unit 213 Register unit 220 Commercial message trunk 230 Target information holding unit 240, 504 Service control unit 241 Input analysis unit 242 Collation processing unit 243 Procedure control unit 244 Search processing unit 250 Member information database 260 Registration processing unit 501 Incoming trunk (ICT ) 502 Call processor 503 Switch circuit 505 Outgoing trunk (OGT) 510 Message trunk 520 Register trunk

Claims (2)

[Claims] 1. A call charge service system for transferring a call to a designated transfer destination by a transfer unit after a message sending unit sends a commercial message in response to a call from a user who is a caller to a toll-free number. In the above, the message sending means records different commercial messages, and corresponds to a plurality of reproducing means for reproducing the recorded commercial message in response to the reproducing instruction and the commercial message recorded in each of the plurality of reproducing means. Then, the target information holding means for holding the target information indicating the target intended by the sponsor, the input means for inputting the identification information indicating the characteristics of the user, the identification information and the target information are collated, Select any one of the plurality of reproducing means to send a reproducing instruction. Call charges borne service system which is a structure in which a-option means. 2. The call charge payment service system according to claim 1, wherein the input means is a member information holding means for holding detailed member information about each member recruited in advance in association with the member number, and the member number. And a search means for searching corresponding member information from the member information holding means in response to the input of the call charge burden service system.