JPH0816959B2 - Vehicle guidance customer management equipment at gas stations - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention aims to increase sales by guiding an approaching vehicle at a gas station to a predetermined fueling station by an unmanned system, managing customer information, and providing individual information to the customer. , A gas station vehicle guidance customer management device.

[0002]

2. Description of the Related Art Conventionally, in a gas station, when guiding a vehicle to a predetermined gas station, the left and right positions of the vehicle's gas inlet are identified by visual confirmation by an instructor who is placed at the gas station entrance. They identify and guide refueling stations by selecting them. In addition, by reading the customer card distributed to each customer with a reading device, individual customer information can be input to the computer and individual information of each customer (position of lubrication port, gasoline type, vehicle inspection date, etc.)
A customer management system that accumulates individual sales actual information (refueling record, oil change record, etc.) and provides customers with service items, oil change information, vehicle inspection date approach information, etc. is known. .

[0003]

In the approaching vehicle guiding system by the above guide member, there is a problem that sufficient service cannot be maintained in the future due to lack of manpower and deterioration of the quality of employees. Further, in the customer card reading method, since the customer card is received from the customer at the time of starting the fueling of the fueling station, there is a problem that the customer information cannot be known when the vehicle enters the gas station.

[0004]

According to a first aspect of the present invention, there is provided a vehicle number detecting means for detecting a vehicle number of an approaching vehicle which is arranged near an entrance of a gas station, and a guide light attached to a refueling box. It has a vehicle number display device and controls the blinking of the guide lights and the display of the vehicle number display device to show the approach route guiding means for indicating a predetermined refueling box for the approaching vehicle and the customer information for each customer's vehicle number. Corresponding to the recorded customer information recording means and the vehicle number of the approaching vehicle detected by the vehicle number detecting means, based on the original customer information read out from the customer information recording means, a predetermined refueling for the approach route guiding means Guide signal generation means for indicating the box and outputting a control signal indicating the vehicle number of the approaching vehicle, and the customer number corresponding to the vehicle number of the approaching vehicle detected by the vehicle number detecting means, In order to display the customer information read out from the recording means, a customer information output means installed near each refueling box is included, and the vehicle number of the approaching vehicle is detected by an unmanned system in the vicinity of the entrance of the gas station and a predetermined refueling box is provided. (EN) Provided is a vehicle guidance customer management device at a gas station, which is characterized by guiding the customer to a vehicle.

In the second invention of the present application, a guidance voice signal corresponding to a control signal for the approaching route guidance means is generated, and the guidance voice signal is converted into a voice reproduction device to generate a voice for guiding the approaching vehicle. A gas station, which includes an induction voice generation means, detects the vehicle number of an approaching vehicle by an unmanned system near the entrance of the gas station and guides it to a predetermined refueling box, and informs information of the approaching vehicle by voice. Vehicle guidance customer management device in. The third aspect of the present application includes a portable wireless input means possessed by an employee for inputting customer information such as a mileage meter instruction, a driver's license expiration date, and the like. To provide a vehicle guidance customer management device at a gas station, which detects a vehicle number and guides it to a predetermined refueling box, and inputs individual customer information of an approaching vehicle by a wireless method and stores the information in a main computer. .

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described in detail below based on the embodiments shown in the drawings. In carrying out the first invention of the present application, referring to FIG. 1, a vehicle number detection means 1 arranged near an entrance of a gas station for detecting a vehicle number of an approaching vehicle, and a guide light attached to a refueling box. And a vehicle number display device, which controls the blinking of the guide lights and the display of the vehicle number display device to indicate the predetermined refueling box for the approaching vehicle, and the approach route guiding means 2 for each customer's vehicle number. Corresponding to the customer information recording means 3 recording the customer information and the vehicle number of the approaching vehicle detected by the vehicle number detecting means,
Based on the customer information read from the customer information recording means, a guidance signal generation means 4 for instructing the approach road guidance means to a predetermined refueling box and outputting a control signal indicating the vehicle number of the approaching vehicle, and a mileage meter. A portable wireless input means 9 carried by the employee is provided to input customer information such as instructions and driver's license expiration date.

The vehicle number detecting means 1 will be described with reference to FIG.
The image signal from the CCD camera 11 is composed of an image taken by the CCD camera 11 on the front license plate of the vehicle that has entered the entrance of the gas station, and a computer 12 for processing the image signal from the CCD camera 11. Based on this, the vehicle number is analyzed, and a vehicle number detection signal S1 indicating the vehicle number of the approaching vehicle is output and wirelessly transmitted to the main computer 7. The main computer 7
Can use a PSP computer for gas station sales management. FIG. 3 shows an example of the approach road guiding means 2, which is installed for each refueling box 8, and the approach road guiding means 2 is a guide light (for example, a patrol light blinking light).
21 and a vehicle number display device that indicates the vehicle number of the approaching vehicle (for example, a matrix lightning number display device such as an LED) 22
Microcomputer 21A configured with and controlling blinking of the guide light
And a microcomputer 22A for controlling the operation of the vehicle number display device 22
And are attached. In FIG. 3, 16 is an oil supply hose.

Next, in order to display the customer information read from the customer information recording means 3 in association with the vehicle number of the approaching vehicle detected by the vehicle number detection means 1, the customer installed near each refueling box. An information output means 5 is provided. Regarding the customer information output means 5, in the embodiment of FIG. 3, the microcomputer 51 and the printer 52 are attached to the refueling box 8, and the customer prints predetermined customer information during or after refueling with the sheet printed by the printer 52. The display device such as a cathode ray tube, a liquid crystal display panel, and a light-emitting image display device configured by arranging point light sources in a matrix, etc. is output in the form of a Satsuma image and is visually provided to the customer (driver) or refueling. Can be displayed to the working employee. Furthermore, it is also possible to output a voice from a speaker attached to the refueling box 8, a receiver connected to a wireless receiver, a portable speaker, or the like to notify the employee or the like by voice.

Customer information recording means 3 for recording customer information for each vehicle number of the customer, and a predetermined refueling box 8 for the approach route guiding means 2 and a control signal indicating the vehicle number of the approaching vehicle. The guide signal generating means 4 for outputting is achieved by the storage function and the arithmetic processing function of the main computer 7 (or the computer for the gas station sales management system (POS)) provided in the office 15. In carrying out the second invention of the present application, a guidance voice signal S3 corresponding to the control signal S2 for the approaching route guidance means 1 is generated, and the guidance voice signal S3 is converted by the voice reproduction device 60 to guide the approaching vehicle. A guidance voice generating means 6 for generating a voice is provided to inform the information of the approaching vehicle by voice.

A voice reproducing device 6 of the guide voice generating means 6
0 is configured by connecting a receiver 62 to a wireless receiver 61 with reference to FIG. 4, and transmits the information of the approaching vehicle to each employee by voice from the receiver 62 of each employee. Figure 5
Shows another embodiment of the sound reproducing device 60, which is composed of a speaker 63 installed at a proper place of a gas station, and the information of the approaching vehicle is provided to the whole area of the gas station from the speaker or the direction of the employee within a predetermined angle range. To the vehicle to inform the approaching vehicle by voice (presence of the approaching vehicle, designation of refueling box, vehicle number, etc.). In addition, when the information of the approaching vehicle is transmitted to each employee by the receiver 62 of each employee, if the customer's name of the approaching vehicle is also notified, each employee is more likely to say "Welcome to XX". It is convenient to be able to have an intimate response. In carrying out the third invention of the present application, referring to FIG. 5, the portable wireless input means 9 is constituted by providing a ten-key input device 9A and a portable wireless transmitter 9B to indicate a mileage meter, a vehicle inspection deadline, and a driver. By inputting customer information such as the license expiration date into the customer information recording means of the main computer 7 and accumulating data, the twisting cost is calculated by the main computer 7 at the time of the next refueling and the customer information output means 5 notifies the customer of the twisting cost. It is possible to inform you, and to inform you of the approaching of the vehicle inspection deadline and driver's license deadline.

Next, the refueling service according to the present invention will be described with reference to FIG. The refueling box 8 is composed of regular gasoline A, B, C, D and high-octane gasoline A.
There are various types of h, Bh, Ch, and light oil E, and the left and right positions with respect to the vehicle are also changed. Therefore, in the refueling guidance, it is necessary to determine the type of oil required by the approaching vehicle and the left and right positions of the refueling port. In addition, when vehicles come in continuously, it is necessary to select the approach roads a, b, c, d and perform the refueling work in parallel. Conventionally, the fuel filler position and the oil type are determined by visual confirmation by an employee, but in the present invention, lighting of a guide light (for example, a patrol light blinking light) 21 of the approach road guiding means 1 and a vehicle number display device. A lightning display 22 indicates the selection of the approach paths a, b, c, d and the designated refueling box 8. Also, the voice from the guide voice generating means 5 notifies the employee in the gas station of the designated refueling box 8, the vehicle number, and the customer name. At the same time, give a greeting from the speaker 63 such as "Welcome to you" or "Thank you for using our service".

During or after refueling, the customer information output means 5 allows personal information such as previous fuel consumption, mileage after oil change, approaching vehicle inspection date, approaching renewal date of driver's license, and various services for sales promotion. Guidance on the period will be given. At a general gas station, a vehicle may enter from the exit side. As a countermeasure against this, FIG. 7 shows an embodiment in which a reverse approach is possible, and by using an approach road guiding means 2A (FIG. 8) in which a car number display device 22 is provided with an approach direction indicator device 23, a reverse approach vehicle is provided. Even with respect to the above, it is possible to guide to a predetermined refueling station by selecting the type of oil and the position of the refueling port. As the approach direction indicator 23, the purpose can be achieved by controlling the blinking of the arrow indicator, but as in the embodiment, the arrow is electronically displayed and the display surface is a cylinder as an electronic display device configured by arranging point light sources in a matrix. By moving the arrow on the surface in the indicated direction, it is convenient because the visual recognition from each direction can be facilitated. In addition, in FIG. 8, the vehicle number display device 22 is also an electronic movement display similar to the approach direction indicating device 23, but the vehicle number display may be a fixed screen display and only the arrow instruction may be an electronic movement display.

By installing two photoelectric sensors 13 and 14 at the entrance and the exit with a phase difference between the front and the rear, the entrance and exit of a passing vehicle can be determined by the time difference between the detection signal of the photoelectric sensor 13 and the detection signal of the photoelectric sensor 14. As we can judge, we made greetings to the guests such as "Please come to XX" and "Thank you for your continued use", and "Thank you for your continued use" for the leaving vehicles. We will wait for you to come back again "and so on.

[0014]

According to the first invention of the present application, the vehicle number of a vehicle entering a gas station is detected by an unmanned system in the vicinity of the entrance, and is guided and displayed in a predetermined refueling box corresponding to the refueling port position and the petroleum type. However, sufficient customer service can be maintained even if the induction staff located near the entrance of the gas station is omitted. In addition, even an inexperienced employee can be guided to an accurate refueling port position and a refueling box for each type of oil, and can respond to the employee's retirement. Further, the information print output means provided in the vicinity of each refueling box can effectively inform the driver of individual customer information of the approaching vehicle to increase sales.

According to the second invention of the present application, by notifying the customer information of the approaching vehicle (customer name, refueling port position, oil type, etc.) by voice, the customer name can be clearly stated during the refueling work and a greeting can be sent to the customer. By informing the workers who are doing the work of the visitor, it is possible to respond with a prompt greeting of the visitor.

According to the third invention of the present application, since customer information such as mileage meter instruction, vehicle inspection deadline, driver's license expiration date, etc. can be easily input to the main computer, individual customer information can be stored in the main computer, and the density is high. It is possible to improve the information providing service to the customer based on the individual accumulated customer information and to increase the sales.

[Brief description of drawings]

FIG. 1 is an explanatory view showing the outline of a vehicle guidance customer management device in a gas station of the present invention.

FIG. 2 is a schematic diagram showing vehicle number detection means.

FIG. 3 is a schematic diagram showing an approach guide means.

FIG. 4 is a schematic diagram showing a guided voice generating means.

FIG. 5 is a schematic plan view of a gas station showing the arrangement of a refueling box.

FIG. 6 is a schematic plan view of a gas station illustrating vehicle guidance according to the present invention.

FIG. 7 shows an embodiment in which a reverse approach is possible.
Schematic plan similar to

FIG. 8 is a perspective view of approaching route guiding means provided with a approaching direction indicating device.

[Explanation of Codes] 1 vehicle number detecting means 2 approach route guiding means 3 customer information recording means 4 guidance signal generating means 5 guidance voice generating means 6 customer information printing means 7 main computer 8 refueling box

Claims (9)

[Claims] 1. A guide light having a vehicle number detection means arranged near an entrance of a gas station for detecting a vehicle number of an approaching vehicle, and a guide light and a vehicle number display device attached to a refueling box. Blinking and the display of the vehicle number display device to control the approaching route guiding means for indicating a predetermined refueling box for the approaching vehicle, the customer information recording means for recording the customer information for each customer vehicle number, and the vehicle In accordance with the vehicle number of the approaching vehicle detected by the number detecting means, based on the customer information read from the customer information recording means, a predetermined refueling box is instructed to the approach route guiding means and the vehicle number of the approaching vehicle is set. Guidance information generating means for outputting the control signal shown, and customer information read from the customer information recording means in association with the vehicle number of the approaching vehicle detected by the vehicle number detecting means In order to display, the customer information output means installed near each refueling box is included, and the vehicle number of the approaching vehicle is detected by an unmanned system near the entrance of the gas station, and the guide light and vehicle number of the predetermined refueling box are detected. A vehicle guidance customer management device at a gas station, which guides a refueling box to enter according to a display of a display device and outputs customer information for a vehicle being refueled. 2. A vehicle guidance system at a gas station according to claim 1, wherein said vehicle number detecting means determines the vehicle number by photographing a license plate of an approaching vehicle with a CCD camera and performing image processing by a computer. Customer management equipment. 3. The approach route guiding means is configured by additionally providing an approach direction indicator for indicating the approach route of a vehicle to the vehicle number display device, and indicating the vehicle number and the approach route to the refueling box. The vehicle guidance customer management device for a gas station according to claim 1, wherein: 4. The vehicle guidance customer management device at a gas station according to claim 1, wherein said customer information output means includes a printer device, and the customer information is provided as a printout to enter a vehicle. 5. The vehicle guidance customer management device at a gas station according to claim 1, wherein said customer information output means includes an image display device, and the customer information is displayed on the screen to enter the vehicle. 6. A guide light having a vehicle number detection means arranged near an entrance of a gas station for detecting a vehicle number of an approaching vehicle, and a guide light and a vehicle number display device attached to a refueling box. Blinking and the display of the vehicle number display device to control the approaching route guiding means for indicating a predetermined refueling box for the approaching vehicle, the customer information recording means for recording the customer information for each customer vehicle number, and the vehicle In accordance with the vehicle number of the approaching vehicle detected by the number detecting means, based on the customer information read from the customer information recording means, a predetermined refueling box is instructed to the approach route guiding means and the vehicle number of the approaching vehicle is set. Guidance signal generating means for outputting the control signal shown, and a guidance voice signal corresponding to the control signal for the approaching route guidance means, and the guidance voice signal is converted by a voice reproducing device And a guidance voice generating means for generating a voice for guiding the approaching vehicle, and detects the vehicle number of the approaching vehicle by an unmanned system in the vicinity of the entrance of the gas station and guides it to a predetermined refueling box. A vehicle guidance customer management device at a gas station, which is characterized by notifying the vehicle information by voice. 7. A voice reproducing device of the guide voice generating means,
7. The vehicle guided customer management at a gas station according to claim 6, wherein a receiver is connected to the portable wireless receiver, and the information of the approaching vehicle is transmitted to each employee by voice from the receiver of each employee. apparatus. 8. A voice reproducing device of the guide voice generating means,
7. The vehicle guidance customer management device for a gas station according to claim 6, comprising a speaker installed at a proper place of the gas station, and the speaker informs information of an approaching vehicle by voice. 9. A guide light having a vehicle number detection means arranged near an entrance of a gas station for detecting a vehicle number of an approaching vehicle, and a guide light and a vehicle number display device attached to a refueling box. Blinking and the display of the vehicle number display device to control the approaching route guiding means for indicating a predetermined refueling box for the approaching vehicle, the customer information recording means for recording the customer information for each customer vehicle number, and the vehicle In accordance with the vehicle number of the approaching vehicle detected by the number detecting means, based on the customer information read from the customer information recording means, a predetermined refueling box is instructed to the approach route guiding means and the vehicle number of the approaching vehicle is set. In order to input customer information such as guidance signal generation means that outputs the control signal shown, mileage meter instruction, driver's license expiration date, etc., the portable wireless input carried by the employee The unmanned system detects the vehicle number of the approaching vehicle in the vicinity of the entrance of the gas station and guides it to a prescribed refueling box, and inputs individual customer information of the approaching vehicle wirelessly to the main computer. A vehicle guidance customer management device at a gas station, which is characterized in that