JPH07307796A - Reporting method for incoming telephone call - Google Patents

Abstract

PURPOSE:To enable the transmission and answer of a message and to enable the following confirmation of the message by enabling the report of call incoming even while a party speaks and the report of a busy state to a caller by using the screen and voice of a computer paired with a telephone terminal. CONSTITUTION:When a call is incoming from a telephone terminal 3b at a call originating source to a telephone terminal 3a in a 'speaking state' and it is preceding call incoming, based on an error response transmitted from an exchange 1, call originating source information is read from a computer 21 according to a call incoming display request transmitted from a computer 10, and image display or voice report is performed by the computer 21. Further, at the call originating source, the answer message inputted by the computer is transmitted to a computer 31 at the call originating source based on the image display or voice report at the computer 21, and image display or voice report is performed. Therefore, the recognition of the answer message from the call incoming destination at the call originating source and the confirmation of call originating source contents at the call incoming destination can be performed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an incoming call notification method for controlling a call received during a call with another person by computer control.

[0002] With the development of communication means in recent years, the importance of the telephone is increasing, and an appropriate telephone reception is required in order not to miss a business opportunity. As one of the means for realizing this request, there is a telephone incoming call notification method linked with an incoming call control function of a computer.

[0003]

2. Description of the Related Art A basic environment of communication technology relating to an incoming call notification method will be described below with reference to FIG. FIG. 3 is a diagram showing the configuration of an apparatus for explaining the incoming call notification method. In FIG. 3, 1 is an exchange,
Reference numeral 2 is a telephone line, and 3a to 3c are telephone terminals. In addition,
A computer 21 and a computer 31 in a pair relationship are connected to each of the telephone terminals 3a and 3b,
A computer in a pair relationship is not connected to the telephone terminal 3c.

The exchange 1, the telephone line 2 and the telephone terminals 3a to 3c create a telephone environment for corporate calls.
A general public call is made from the exchange 1 via a public line.

Reference numeral 10 is a computer, and 11 is a digital transmission line. The computer 10 is connected to the digital transmission line 11 and the exchange 1, and under the control of the exchange 1, a call path is formed on the digital transmission line 11 to enable a call between the source and the destination. Control (hereinafter referred to as server control).

Further, 12 is a display device controlled by the computer 10, and 13 is a screen of the display device 12. Further, the digital transmission line 11 has a plurality of paired devices under the control of the computer 10 (first device in this example).
Pair 20) and the second pair 30) are connected.

The first pair 20 is a digital transmission line 11
A computer 21 for controlling input and output of call information to and from the computer (hereinafter referred to as client control), a display device 22 controlled by the computer 21, and
It is composed of a telephone terminal 3a having a pair relationship with the computer 21 by an extension number. Reference numeral 23 is a screen of the display device 22.

Similarly, the second pair 30 includes a computer 31 for client control of the digital transmission line 11 and a display device 32 controlled by the computer 31.
Also, the telephone terminal 3b has a pair relationship with the computer 31 by an extension number. Incidentally, 33 is a screen of the display device 32.

The configuration of the computer 10 and the computer 21 for forming the first pair 20 and the computer 31 for forming the second pair 30 forms a network environment under the control of the digital transmission line 11.

In the following description, assuming that the telephone terminal 3a is a destination terminal and the telephone terminal 3b is a source terminal, a conventional technique will be described with reference to FIG. 4 in combination with FIG.
FIG. 4 is a diagram showing an example of a conventional processing flow, and is a diagram for explaining a method of notifying an incoming call of an intra-company call.

When a telephone call is made from a telephone terminal 3b (hereinafter simply referred to as telephone terminal 3b) as a caller to a telephone terminal 3a (hereinafter simply as telephone terminal 3a) as a destination, the exchange 1 Makes a path connection between the telephone terminal 3b and the telephone terminal 3a in a normal procedure.

At this time, if the telephone terminal 3a is not in the idle state, that is, in the "busy state", the ring of the telephone terminal 3a rings,
The operator of the telephone terminal 3a can know the incoming call to himself. If the telephone terminal 3a is in the "busy state", no ringing occurs in the telephone terminal 3a.

Subsequently, the exchange 1 sends a connection process start notification to the server-controlled computer 10. Upon receiving the connection processing start notification, the computer 10 sends control information to the client-controlled computer 21 via the digital transmission line 11 and displays only'incoming call 'from the telephone terminal 3b to the telephone terminal 3a on the screen of the display device 22. Show on 23.

The busy party of the first pair 20 receives the incoming call from the other telephone terminal 3b to the telephone terminal 3a on the basis of the display of "incoming call" on the screen 23, and is in the "busy state". Even then, it becomes possible to know.

Further, the server-controlled computer 10 which has received the connection processing start notification from the exchange 1 sends a call request to the exchange 1. If the telephone terminal 3a is in the "busy state", the exchange 1 returns to the computer 10 an error response indicating that the telephone terminal 3a is in the "busy state".

The server control computer 10 which has received the error response judges that there is no further processing based on the error response, and an error response indicating the "talking state" of the telephone terminal 3a sent by the exchange 1. Reject the message.

Therefore, the computer 21 having a pair relationship with the telephone terminal 3a and the computer 31 having a pair relationship with the telephone terminal 3b are informed only of "there is an incoming call", and no notification is made by a telegram or the like. .

[0018]

Therefore, in the prior art, when the user is in the "busy state", the contents of incoming calls from others cannot be known. Further, when the other party is in the "busy state", it is not possible to know when the other party's telephone terminal becomes idle, and there is a problem that real-time information exchange cannot be performed.

It is an object of the present invention to provide a processing flow capable of notifying an incoming call from others by voice or image without disconnecting the telephone terminal when the user is in a "busy state". .

When the other party is in the "busy state",
It is an object of the present invention to provide a processing flow capable of notifying a message by voice or image without waiting for the telephone terminal of the other party to become available.

[0021]

In order to achieve the above object, in the first invention, as shown in FIGS. 1 and 3, a telephone terminal paired with a client-controlled computer 21.
An exchange 1 for setting a call path between a telephone terminal 3b having a pair relationship with the computer 3a and a client-controlled computer 31;
In a system having a server-controlled computer 10 for a digital transmission line 11 connected to the exchange 1, and further connecting the computers 21 and 31 to the digital transmission line 11, the telephone terminal 3a is in the "talking state". 'And the telephone terminal of the originator of the telephone terminal 3a
When an incoming call is received from 3b, the computer 1 is returned by the error response returned by the exchange 1 when the called party is in the "call state".
Based on the incoming call display request sent by 10, the sender information is read from the recipient's computer 21, and the read information is displayed on the computer 21 as an image or voice notification so that the recipient can confirm the contents of the sender. In addition, at the sender, the reply message input by the computer 21 is sent to the sender computer 31 based on the image display or voice notification of the computer 21 to display an image or give a voice notification, and the sender receives the call. Configure to be able to know the reply message of.

Further, in the second aspect of the invention, as shown in FIGS. 2 and 3, at the sender, the computer 10 responds by an error response returned by the exchange 1 when the called party is in the "calling state".
The other party busy display request sent by the
An image display or voice notification will be displayed on the screen so that the sender can check the contents of the incoming call notification.At the called party, the notification message input by the computer 31 will be displayed based on the image display or audio notification of the computer 31. It is configured so that it can be sent to the recipient's computer 21 for image display or voice notification, and the sender's message can be known at the recipient.

[0023]

The present invention, in the configuration shown in FIG. 1 and FIG.
For the telephone terminal 3a in the "call state", the source telephone terminal 3b
When there is an incoming call from the computer 21, the callee information is read from the computer 21 by an incoming call display request sent from the computer 10 based on the error response sent from the exchange 1, and the image is displayed or voiced to the computer 21. To do so.

Further, at the sender, the computer 21
On the basis of the image display or the voice notification, the reply message input by the computer 21 is sent to the sender computer 31 for the image display or the voice notification.

Therefore, it becomes possible for the sender to recognize the reply message of the receiver and to confirm the contents of the sender at the receiver. Further, in the second invention, in the configuration shown in FIGS. 2 and 3, at the transmission source, the other-busy display request transmitted by the computer 10 in response to the error response transmitted by the exchange 1,
Display image or voice notification to your computer 31.

Further, at the destination, the computer 31
Based on the image display or the voice notification, the notification message input by the computer 31 is sent to the recipient computer 21 to perform the image display or the voice notification.

Therefore, the sender can confirm the contents of the incoming notification and the recipient can confirm the sender message.

[0028]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The processing flow of the present invention will be described below with reference to FIGS. FIG. 1 is a diagram showing an embodiment of the processing flow of the present invention, and is a diagram in which the content of the invention of the destination processing is described.

FIG. 2 is a diagram showing another embodiment of the processing flow of the present invention, in which the content of the invention of the sender processing is described. Hereinafter, FIG. 3 will be used in combination with the description of FIGS. 1 and 2, and the telephone terminal 3a is assumed to be in the “busy state”. [Recipient process: FIG. 1] When a telephone call is made from the telephone terminal 3b to the telephone terminal 3a in the "busy state", the exchange 1 sends a connection processing start notification to the server-controlled computer.
To the telephone terminal 3b, and the computer 10
A call request indicating that there is a call to 3a is returned to the exchange 1.

Then, the exchange 1 sends an error response message to the computer 10 as shown in FIG.
It is similar to the prior art shown in. In this case, when the server-controlled computer 10 receives the message of the error response, it does not reject the message, and the client-controlled computer 21 paired with the telephone terminal 3a receives the incoming call display request and the telephone terminal 3a. Send personal information (sender's name, affiliation, telephone terminal number, etc.).

A computer having a pair relationship with the telephone terminal 3a
21 displays an incoming call on the screen 23 of the display device 22 (content: name of recipient, affiliation, telephone terminal number, etc.),
Alternatively, the voice data held in the computer 21 is used, and an incoming call notification is given by voice from a speaker built in the computer 21.

Therefore, the operator of the telephone terminal 3a having received the incoming call display can confirm the called party while keeping the current "busy state". Further, a button inputting of a reply message (a message asking for the purpose of the electronic message or the like) is performed from the telephone terminal 3a having a pair relationship with the server-controlled computer 21, and the button input is sent to the computer 31 of the transmission source.

Then, a reply message is displayed on the screen 33 of the display device 32 of the computer 31 having a pair relationship with the telephone terminal 3b, or the voice data held inside the computer 3b having a pair relationship is used. Then, the built-in speaker of the computer 31 gives a voice response notification.

Here, when an incoming call arrives from a plurality of telephone terminals at the same time, the incoming call is sequentially received on the screen 23 of the display device 22 connected to the computer 21 by performing the sequence of the processing flow for each incoming call. It is also possible to display the contents. [Call origination process: FIG. 2] When a telephone call is made from the telephone terminal 3b to the telephone terminal 3a in the "busy state", the exchange 1 sends a connection processing start notification to the server-controlled computer.
To the telephone terminal 3b, and the computer 10
A call request indicating that there is a call to 3a is returned to the exchange 1.

Then, the exchange 1 sends an error response message to the computer 10 as shown in FIG.
It is similar to the prior art shown in. In this case, when the server-controlled computer 10 receives the message of the error response, the server-controlled computer 10 does not reject the message, but sends the other party busy display request to the client-controlled computer 31 in a pair relationship with the telephone terminal 3b.

The computer 31 displays on the display device 32 that the other party is busy, or the computer 31
Using the voice data held therein, an incoming call notification is given by voice from a speaker built in the computer 31.

The operator of the telephone terminal 3b, which has received the display request for the busy state of the other party, is in the "busy state" of the telephone terminal 3a that is currently talking.
Button of the notification message (emergency requirement, confirmation message of the end time of the call, etc.) from the telephone terminal 3b of the client-controlled computer 31 to the recipient 21 without disturbing the recipient. It becomes possible to send.

Further, the notification message from the computer 31 is displayed on the screen 23 of the display device 22 connected to the computer 21 in the pair relationship with the telephone terminal 3a, or the client control in the pair relationship with the telephone terminal 3a is performed. Using the voice data held inside the computer 21, the reply notification is given by voice from the built-in speaker of the computer 21.

[0039]

As is apparent from the above description, according to the present invention, by using the screen and voice of the computer paired with the telephone terminal, the incoming call is notified and the caller is busy even if the other party is in a call. Notifications are possible,
It is also possible to transmit and reply to the message, and since incoming data can be recorded and viewed, it is possible to check the message later.

Therefore, it is possible to communicate with the other party during the call, and there is an effect that it greatly contributes to the improvement of the telephone reception service.

[Brief description of drawings]

FIG. 1 is a diagram showing an embodiment of a processing flow of the present invention.

FIG. 2 is a diagram showing another embodiment of the processing flow of the present invention.

FIG. 3 is a diagram showing a configuration of an apparatus for explaining an incoming call notification method.

FIG. 4 is a diagram showing an example of a conventional processing flow.

[Explanation of symbols]

 1 exchange 2 telephone lines 3a to 3c telephone terminals 10 computer (server control) 11 digital transmission line 12 display device 13 screen 20 first pair 21 computer (client control) 22 display device 23 screen 30 second pair 31 computer (client) Control) 32 display device 33 screen

Claims (2)

[Claims] 1. An exchange (1) for setting a call path between a telephone terminal (3a) paired with a client-controlled computer (21) and a telephone terminal (3b) paired with a client-controlled computer (31). ) And a server-controlled computer (10) for the digital transmission line (11) connected to the exchange (1), and further connecting the computer (21, 31) to the digital transmission line (11) In the system having, when the telephone terminal (3a) is in the'calling state 'and there is an incoming call from the calling telephone terminal (3b) to the telephone terminal (3a), the called party is in the'calling state'. When switching
According to the error response returned by (1), the computer (10)
The sender information is read from the recipient computer (21) on the basis of the incoming call display request sent by the user, and the read information is displayed on the computer (21) as an image or voice notification to confirm the sender contents at the recipient. In addition, at the sender, the reply message input by the computer (21) based on the image display or voice notification of the computer (21) is sent to the sender computer (31) for image display or A method for notifying an incoming call characterized by making a voice notification so that the sender can know the reply message of the recipient. 2. The caller, at the sender (31), sends a request to display the busy line of the other party, which is sent by the computer (10) in response to an error response returned by the exchange (1) when the called party is in the "call state". An image display or voice notification will be displayed on the screen so that the sender can check the contents of the incoming call notification.At the destination, the computer (31) will input the image based on the image display or the audio notification of the computer (31). 2. The notification message is sent to the recipient computer (21) for image display or voice notification so that the recipient can know the sender message.
The incoming call notification method described.