JPH07250186A - Merchandise reservation in forming system - Google Patents

Abstract

PURPOSE:To obtain the merchandise reservation in forming system which eliminates frequent customers visits to a store and saves store clerks labor by automatically notify that the customers orders are ready by telephone or FAX when articles subscribed by the customers arrive. CONSTITUTION:When a customer reserves merchandise, customer information such as the name, telephone number, etc., is inputted to a customer information part 3 from a keyboard 20 through an input part. Then the merchandise number and quantity are inputted and the inventory is retrieved by automatically referring to a merchandise information part 2, thereby displaying whether the it is in stock on a display part 5. When it is in stock, delivery necessary items such as a shipment date are inputted. When the article is out of stock, on the other hand, the ordered quantity, etc., is stored in the merchandise information part 2, and reservation information on the merchandise number, customer number, etc., is stored in a reservation information part 4. When the merchandise arrives and its information is inputted, the data in the merchandise information part 2 are rewritten and the reservation state is read out. On the basis of the reservation information part 4 and customer information part 3, a telephone line connection part 7 makes a connection and arrival information is sent to the customer by voice or characters from an information generation part 6.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an article reservation system and an automatic notification device, and more particularly to an article reservation notification system for automatically notifying a customer of the arrival status of reserved articles.

[0002]

2. Description of the Related Art Conventionally, when a customer makes a reservation for an article at an article dealer or rental company, a method in which a customer arrives at a rough arrival date or a clerk manually contacts the person when the reserved article arrives There is no choice but to make the customer go many times, not to be out of the office even if it is delivered, annoying the clerk's hand, sometimes making a mistake in the notification, waiting for the customer for many days, and canceling. There was a problem.

[0003]

SUMMARY OF THE INVENTION The present invention solves the above-mentioned problems, and when a customer reserves an item, it automatically notifies the customer by telephone or FAX in the order of reservation. It is an object of the present invention to provide an article reservation notification system that will not be canceled even if it is carried or delivered, and it is not out of the office, or the customer waits for many days due to a mistake of a clerk.

[0004]

SUMMARY OF THE INVENTION In order to solve the above problems, the present invention provides an article information section for storing the arrival / shipment status of articles and a customer for storing a member number, an address, a telephone number, etc. of a customer. An information section, a reservation information section for storing reservation information of articles, an input section for inputting the article information, customer information, reservation information, etc., a display section for displaying various information, and a notification for generating various notification information. An information generation unit, a public line connection unit for connecting to a public line such as a customer's telephone based on the customer information, and a control unit for controlling each unit. When inputting, the stored data of the article information section is rewritten based on this information and the reservation status is read out. If there is a reservation, the customer number, the number of reservations, etc. to be reserved are read out from the reservation information section, and based on this information. Read the customer's telephone etc. from the customer information department However, the notification information generation unit generates information such as the arrival of the goods, automatically connects to the public line such as the customer's telephone that makes a reservation, notifies the customer of the arrival information, and ships the goods. When the shipping information of the article is input, the stored data in the article information section is rewritten based on the information and the reservation information is all cleared.

[0005]

With the above configuration, in the article reservation notification system of the present invention, the reservation information from the customer is input and stored in the reservation information section, and when the article arrives, the arrival information of the article is displayed. When inputting, the stored data of the article information section is rewritten based on this information and the reservation status is read out. If there is a reservation, the customer number, the number of reservations, etc. to be reserved are read out from the reservation information section, and based on this information. The customer information department reads out the telephone of the customer who makes the reservation, and the notification information generation department generates information such as the arrival of the goods, and automatically connects to the public line such as the telephone of the customer who makes the reservation, and the arrival information Etc. can be notified to the customer by voice or character information, and when the product is shipped and the shipping information of the product is input, the stored data of the product information section is rewritten based on the information and the reservation is made. Clear all information Door can be.

[0006]

1 is a block diagram of the essential parts of an article reservation notification system according to the present invention. In the figure, reference numeral 1 is an input unit, which inputs various information from a keyboard, a personal computer 20, and the like. Reference numeral 2 stores the arrival / shipment information of the goods input in the goods information section. Reference numeral 3 denotes a customer information section, which stores customer member numbers, addresses, telephone numbers, FAX numbers, personal computer communication numbers, and the like. Reference numeral 4 denotes a reservation information section, which stores reservation information of articles from customers. Reference numeral 5 denotes a display unit composed of a CRT or the like, which displays the article information, customer information, reservation information and the like. Reference numeral 6 denotes a notification information generating unit which, based on the product information, customer information, reservation information, etc., synthesizes a message or the like for a customer who reserves a product by voice synthesis means 6a,
Characters are generated by the character generating means 6b. Reference numeral 7 denotes a public line connection unit, which is connected to an appropriate public line of the customer to be notified based on the customer information. Reference numeral 8 is a control unit, which is the input unit 1, the article information unit 2, the customer information unit 3, the reservation information unit 4,
The display unit 5, the notification information generation unit 6, and the public line connection unit 7 are controlled as necessary according to a program stored in the ROM 9.

The operation of the above arrangement will be described below. FIG. 2 shows an example of the article information stored in the article information section 2, which is organized by article number,
The number of reservations, the number of shortages, the arrival schedule, etc. are stored. FIG. 3 shows an example of customer information stored in the customer information section 3, which is organized by customer number and stores name, telephone number, FAX number, personal computer communication number, address and the like. FIG. 4 shows an example of the article reservation information stored in the reservation information section 4, which is organized by article number and stores the number of reservations, customer number, notification means, etc. in the order of reservation. These pieces of information can be appropriately rewritten by the input information from the input unit 1.

First, the operation when a customer reserves an article will be described. First, when the customer is new, as shown in FIG. 3, customer information such as name and telephone number is input by the input means, the customer number is added and stored in the customer information section 3. When the customer returns to the store, the customer number or the name of the customer is input to confirm that the customer information is stored in the customer information section. Next, by inputting the reserved article number and the quantity, the stock information of the reserved article is automatically searched by referring to the article information section 2 and the presence or absence of the stock is displayed. If the item is in stock, enter the necessary items for shipping such as the shipping date and perform the shipping procedure. If the item is out of stock, enter the reservation with the customer's permission. In addition, the reservation information such as the reserved article number, quantity, and customer number is stored in the reservation information section 4 as shown in FIG. 4, and the reservation information such as the notification means is additionally input. It is stored in the reservation information section 4.

Next, the operation when the goods are received and the arrival information is input through the input means will be described. When the article number and quantity to be received are entered, the article information section 2 is rewritten based on the input information. For example, now
As shown in FIG. 2-a, when the article number A000001 is in the state of stock 0, reservation 5, and excess / shortage 5, 1 is input from the input section.
When 0 pieces are input, as shown in FIG. 2B, 10 is added to the stock number 0 of the article number A000001 and rewritten to 10. At this time, if the number of reservations and the number of shortages are stored, it is possible to easily confirm whether or not there is a reservation, and it is possible to apply to a system for automatically placing an order when the number of shortages reaches a predetermined positive number. Next, the reservation information section 4 is referenced to confirm the reservation of the incoming goods.
For example, from the reservation information of the reservation information section 4 shown in FIG.
It is read that the customer with the customer number a-00003 has reserved one item number A000001, and the notification means is FAX. Next, based on the customer number of the customer who makes the reservation, the customer information section 3 is referred to, and the number of the notification means in the reservation information is read. For example, the FAX number 866-5695 for the customer number a-000003 is read out from the customer information section 3 shown in FIG. Next, the public line connection unit 7 is controlled and connected to the communication number of the communication means.
In the case of this example, the FAX number is 866-5695. On the other hand, the notification information generating unit 6 creates necessary messages as shown in FIG. 5 according to the notification means specified by the customer based on the reservation information and customer information to be read,
It is sent to the public line to be connected. The message to be sent is a voice synthesizing means 6a when the notifying means is a telephone line.
Is generated by voice, and in the case of FAX or personal computer communication, the character is generated by the character generation means 6b. Further, the message to be sent is created in advance and stored in a memory such as a ROM of the notification information generating section 6, and predetermined items such as name, article number, article name, etc. are stored in the reservation information section 4, the customer information section 3, etc. I try to read and insert more. When the notification is completed, the notification status stored in the reservation information is notified as shown in FIG. The above operation is repeated until notification is completed to all customers who make a reservation.

When the reserved article is shipped or is directly delivered to the customer who makes the reservation and the shipment is input, the reservation information is cleared as shown in FIGS. 2-c and 4-c. Incidentally, as described above, the input information such as reservation and shipment can be input by the keyboard attached to the apparatus or can be input by transmission from another terminal such as a personal computer.
Further, the message to the customer assumes that the customer will pick up the article in the example of FIG. 5, but in the case of shipping the article, it may be a contact message that the delivery is about what time. Various applications are possible.

[0011]

As described above, according to the present invention,
When a customer reserves an item, it will automatically notify you by telephone, fax, computer communication, etc. in the order of booking, so you will have to visit the customer many times, or you will not be present even if you deliver it. It is possible to provide an article reservation notification system that does not cause a customer to wait for days due to a mistake of a store clerk and is not canceled.

[Brief description of drawings]

FIG. 1 shows a block diagram of an essential part of an article reservation notification system according to the present invention.

FIG. 2 shows an example of article information stored in an article information section 2 of the article reservation notification system according to the present invention.

FIG. 3 shows an example of customer information stored in a customer information section 3 of the article reservation notification system according to the present invention.

FIG. 4 shows an example of article reservation information stored in a reservation information section 4 of the article reservation notification system according to the present invention.

FIG. 5 shows an example of a message created by the article reservation notification system according to the present invention.

[Explanation of symbols]

 1 information input section 2 article information section 3 customer information section 4 reservation information section 5 display section 6 notification information generating section 6a voice synthesizing means 6b character generating means 7 public line section 8 control means 9 ROM section

Claims (7)

[Claims] 1. An article information section for storing the arrival and shipment status of articles, a customer information section for storing customer member numbers, addresses, telephone numbers, etc., and a reservation information section for storing reservation information for articles. An input section for inputting the article information, customer information, reservation information, etc., a display section for displaying various information, a notification information generating section for generating various notification information, and a customer's telephone etc. based on the customer information. It is composed of a public line connection unit for connecting to a public line and a control unit for controlling each unit, and when the goods arrive and the arrival information of the goods is input, the storage data of the goods information unit based on the information Rewriting, read the reservation status of the article from the reservation information section, if there is a reservation, read the customer number to reserve, read the telephone number of the customer to reserve from the customer information section based on the information, notification information Notification information such as the arrival of goods from the generator Is generated and automatically connects to the public line of the customer's telephone number to make a reservation, notifies the customer of the arrival information, etc., ships the goods, and inputs the shipping information of the goods. An article reservation notification system characterized by rewriting the stored data of the article information section and clearing all the reservation information. 2. The notification information generation unit is created in advance and R
2. The article reservation notification system according to claim 1, wherein a predetermined item portion is selected from sentence examples stored in a memory such as an OM and information from a reservation information section, a customer information section, or the like is inserted. 3. The article reservation notification system according to claim 1, wherein the notification information generating unit includes a voice synthesizing unit. 4. The article reservation notification system according to claim 1, wherein the notification information generation unit is a character generation unit, and the public line is a FAX line or a personal computer communication line. 5. The article information section is provided with a memory for storing information such as the number of articles reserved, the number of shortages, the estimated arrival date, the number of orders, the order date in addition to the number of stocks. Item reservation notification system according to item 1. 6. The customer information section is provided with a memory for storing information such as a customer number, an address, a name, a telephone number, a fax number, a personal computer communication number, and the like. Item reservation notification system. 7. The reservation information section includes an item number, a number of reservations,
The article reservation notification system according to claim 1, further comprising a memory for storing information such as a communication number used for notification, a notification status, etc. in addition to the customer number.