JPH07236010A - Detailed call tariff processing system and unit thereof - Google Patents

Abstract

PURPOSE:To analyze a detail from charge data in the system and to inform a customer of the result before a prescribed period by providing an analysis means analyzing and collecting speech data for each customer to the system. CONSTITUTION:An analysis means 12 collects a total sum of speech charges represented in speech data and stores the sum to a grand total storage means 13 and collects the frequency of calls for each destination and stores the destination information and the result of collection to a multi-frequency storage means 14, and then collects the speech time for each destination and stores the destination information and the collection result to a long phone call storage means 15. Furthermore, a comparator means 18 compares the reserved charge for processing period set in a charge reservation setting means 17 with a grand total of the charge stored in the grand total storage means 13. A comparison timing setting means 21 starts the comparator means 18 in a shorter timing than the prescribed period noticed to the customer periodically and uses an output means 31 to notice it when the grand total of the charges exceeds a reserved value. Thus, the customer quickly recognizes that the speech charge exceeds the reserved value.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a call charge detail processing system and a call charge detail processing device, and more particularly to a call for performing call charge detail processing of a telephone in an individual or a company (hereinafter referred to as a customer). The present invention relates to a charge statement processing system and a call charge statement processing device.

[0002]

2. Description of the Related Art Notifications of charge details up to now are collected and mailed, for example, for one month for each customer. General bill statement notifications are delivered in an aggregated form in a prescribed format.
In this charge detail notification, for example, subtotals of the charges used in the past for each contract type for one month and the total amount of the subtotals are displayed.

In recent years, there is a system that allows customers to make reservations for usage fees in advance. Considering the area, time, etc. in which calls are made during the month, a value approximate to the usage fee that the customer is expected to use from several ranks during the month is set. Select the rank you have and make a reservation. The reservation is, for example, to select an amount that the customer will call from ranks of several fee structures based on an average monthly usage charge. The discounted fee is applied up to 5000 yen for the selected rank, 500
There is a system that does not apply the discount because the contract usage fee is exceeded for 1 yen or more.

[0004]

However, the above-mentioned conventional notification of charge details is, for example, collected for each customer for one month and mailed, but this is collected in a certain format. Is only mailed once a month. Further, even if an abnormal usage charge is described, the analysis and the like are entrusted to the customer and the work is complicated.

The present invention has been made in view of the above points, and it is possible to solve the above-mentioned conventional problems, analyze the details in the system from the charge data, and notify the customer of the result. An object is to provide a statement processing system and a call charge statement processing device.

[0006] A further object is to provide a call charge detail processing system and a call charge detail processing device capable of notifying even when a customer exceeds a preset value of the usage charge declared in advance. To aim.

[0007]

FIG. 1 is a block diagram showing the principle of the present invention.

According to the present invention, in a system for processing call charge details for each customer, a reservation value is set in advance for each customer, call data from the customer is input, and the call data within a predetermined period is included in the call data. Based on the call charge, the number of calls to the callee, and the call time for each callee are summed up, and if the call charge exceeds the reserved value, or if the call count and call time are counted on a predetermined notification deadline Output charges and reservation values.

Further, according to the present invention, when the call charges are totaled, the call time is obtained from the call data, and the predetermined charge information corresponding to the destination telephone number is referred to perform the total.

Further, according to the present invention, the total number of outgoing calls is sorted in ascending order, edited in a predetermined format, and output.

Further, according to the present invention, the totaled call time for each destination is sorted in ascending order, edited in a predetermined format, and output.

The present invention also provides a predetermined timing, a timing when the call charge exceeds a reserved value, or
The edited information is notified in a cycle shorter than the normal notification period.

Further, according to the present invention, the totalized result is output using electronic mail.

FIG. 1 is a block diagram showing the principle of the present invention.

The present invention is a system for processing call charge details for each customer, and an input means 30 for inputting call data for each customer, and an analysis means 12 for analyzing and totalizing call data for each customer in the input means 30. And an output unit 31 that edits the information aggregated by the analysis unit 12 and outputs the edited information at a predetermined timing.

Further, the analyzing means 12 refers to the total sum means 121 for totalizing the total call charges of the call data and storing the total sum in the total storage means 13 and the destination telephone number of the call data. , Total the number of outgoing calls for each destination,
With reference to the call times of the call data and the multiple times counting means 122 that stores the destination information and the counting results in the multiple times storing means 14, the call times for each destination are totaled, and the destination information and the counting results are displayed as long-distance calls. Talk time counting means 1 stored in the storing means 15
23 and.

Further, according to the present invention, the charge reservation setting means 17 for setting a charge reservation value for a certain period from the customer, the reservation value set by the charge reservation setting means 17 and the charge stored in the total storage means 13. Comparison means 1 for comparing the total of
8 and a comparison timing setting means 21 for setting the timing for comparison in the comparison means 18. Further, the comparison timing setting means 21 of the present invention uses the comparison means 1 at a timing shorter than a fixed period in which the customer is notified periodically.
8 is activated, and the output means 31 gives a notice when the total amount of charges exceeds the reserved value by the comparison means 18. Further, the comparison timing setting means 21 of the present invention activates the comparison means 18 at a timing shorter than a fixed period which is regularly notified to the customer, and the output means 31 causes the comparison means 18 to operate.
May be notified each time is activated.

Further, the present invention uses electronic mail as the output means 31.

[0019]

According to the present invention, when the customer has applied for the reservation value, the analysis information of the call can be notified to the customer without waiting for the usual (one month) notification period. Alternatively, the call charges for a certain period are aggregated from the call data for each customer, and compared with the reserved value at any time.If the result of the comparison is that the aggregated call charges exceed the reserved value, By notifying the customer by e-mail at a predetermined timing,
The customer can immediately recognize that the reserved price has been exceeded.

Further, by notifying the notification by e-mail instead of by mail, the customer can receive the notification of the aggregated information in a short time and can effectively use the notification. In addition, by notifying the reservation value and the aggregated call charges in a shorter period than the normal notification period (for example, one month), even if the call charges do not exceed the reservation value, it can be confirmed before exceeding the reservation value. It is also possible to do.

[0021]

Embodiments of the present invention will now be described in detail with reference to the drawings.

FIG. 2 shows the system configuration of an embodiment of the present invention. The system shown in the figure comprises a charge detail server 1 having a high function part 3, a charge detail client 2, a network 4 and a charge center 5.

The charge detail server 1 performs the charge detail processing as well as
The detailed statement result is transmitted to the detailed charge client 2 in response to a request from the detailed charge client 2, and is usually composed of a workstation or the like. The charge statement server 1
The high-performance part 3 is provided for high-performance detail processing.
The charge statement client 2 is arranged on a terminal (not shown) operated by the customer, and requests a service from the charge statement server 1 side in response to the customer's request. The network 4 connects the fee detail server 1 and the fee detail client 1. This network 4 itself may be a local network alone or another network via an intermediate system, for example, I
It may be combined with a plurality of networks connected to the SDN network. The charge center 5 has a storage device for charge data of customers. The fee data itself may be passed from another system (not shown) via a network or may be delivered in a form recorded on a storage medium such as a magnetic tape.

The system shown in the figure transmits the request from the customer from the charge detail client 2 to the charge detail server 1 via the network 4. The charge statement server 1 processes using the data of the charge center 5 according to the contents, and returns the processing result to the charge statement client 1. The customer can know the charge details by looking at the data on the screen of the charge detail client 1.

FIG. 3 shows the configuration of a high-performance part according to an embodiment of the present invention. The advanced function unit 3 shown in FIG.
The statistic storage unit 13, the multi-frequency destination storage unit 14, the long telephone destination storage unit 15, the reservation unit 16, the reserved value storage unit 17, the comparison unit 18, the detailed analysis mail storage unit 19, the notification timer 21, and the notification activation unit 22. Have.

Call data 11 input for each customer from the charge detail client 2 to the charge detail server 1 via the network 4 is input to the advanced function unit 3.

When the call data 11 is input to the advanced function unit 3, it is transferred to the analysis unit 12. The analysis unit 12 calculates the total amount of charges within a certain period, and the calculation result is transferred to the total storage unit 13. In addition, the analysis unit 12 obtains the number of times the call is sent to the same destination within a certain period, and stores the number of times in the large number of times in the destination storage unit 14 in descending order. Further, the number of times the call is sent to the same destination within a certain period of time is obtained and stored in the multiple-time destination storage unit 14 in descending order of number of times.

The reservation section 16 reserves a total charge within a fixed period T, and is composed of a keyboard (not shown) or the like. The reserved value (not shown) from the reservation unit 16 is stored in the reserved value storage unit 17. The comparison unit 18 uses the reserved value storage unit 1
7 and the value in the total storage unit 13 are compared. The detailed analysis mail storage unit 19 stores a detailed analysis mail 20. The notification timer 21 determines the timing of delivering the detail analysis mail 20 to the electronic mail unit (not shown). The notification timing is
It is determined based on the comparison result from the comparison unit 18. The notification activation unit 22 requests activation of an electronic mail according to a command from the notification timer 21. This activation request passes the detailed analysis mail to the electronic mail section.

Here, the operation of the analysis unit 12 will be described in detail. FIG. 4 shows the contents of the call data according to the embodiment of the present invention, and FIG. 5 is a flowchart showing the operation of the analysis unit according to the embodiment of the present invention. As shown in FIG. 4, call data 1
Reference numeral 1 is a call history for each customer who has called during a predetermined period.
The call data 11 includes a customer number 101, a customer name 102,
It is composed of usage history data 103. The use history data 103 has n sets of a use date 1031, a call origination time 1032, a call end time 1033, and a callee telephone number 1034.

When the call data 11 is input (step 100), the analysis unit 12 refers to the usage date 1031 of each usage history data 103 and determines whether or not there is data within a predetermined period (step 102). . If the data within the predetermined period exists, the call time 1032 is subtracted from the call end time 1033 to obtain the call time t. Based on this call time, the call charge (f) is obtained from the charge master file based on information such as area and time. Therefore, the total call charge (F) is F = F + f (step 103).

Next, the analysis unit 12 uses the usage history data 10
Referring to each destination telephone number 1034 of 3, counting the same destination number call number for each (h ₁ ~h _n). For example, calling number h ₁ of the destination 1 becomes h ₁ = h ₁ +1 (step 104). Next, the call times C _{1 to} C _n are calculated for each same destination telephone number. For example, if the destination telephone number is "03-1111-2222", the first call time is 1
When the second call time is 5 minutes and the second call time is 22 minutes, the total call time of the destination telephone number is 37 minutes. That is,
The total call time (C ₁ ) of the destination 1 is C ₁ = C ₁ + call time (m) (step 105).

When the input of the call data corresponding to the processing is completed (step 101), the total F of the added call charges is stored in the total storage unit 13 in step 103 (step 106).

Further, the number of outgoing calls h _{1 to} h _n for each outgoing call destination telephone number collected in step 104 is sorted in descending order (step 107), and the outgoing call destination telephone numbers and the number of outgoing calls are sorted in descending order. A large number of times ahead storing section 14
(Step 108).

Further, the call times C _{1 to} C _n for each call destination telephone number obtained in step 105 are sorted in ascending order of call time (step 109), and are arranged in descending order to arrange the call time in the order of increasing call time. And that time are stored in the long telephone destination storage unit 15 (step 110).

The comparison unit 18 is started at the timing from the notification timer 21, and the value of the total storage unit 13 totaled in step 106 and the reservation stored in the reservation value storage unit 17 by the reservation unit 16 in advance. Compare the values. For example, the reserved value stored in the reserved value storage unit 17 is 100
It is assumed that the call charge is 00 yen and the call charge stored in the total storage unit 13 is 12000 yen. At this time, the comparison unit 18 determines that the reservation value <the call charge. In this case, the notification activation unit 22 uses the detailed analysis mail storage unit 1
9 is instructed to issue a call charge detail analysis mail based on the aggregated information from the statistic storage unit 13, the multiple times destination storage unit 14, and the long telephone destination storage unit 15. The analysis mail storage unit 19 edits each piece of aggregate information as shown in FIG. 6, holds the analysis mail 20 and sends it to the electronic mail unit at the timing issued by the notification timer 21.

Call charge detail analysis mail 20 shown in FIG.
Is a compilation of the information collected by the analysis unit 12. The call charge analysis mail storage unit 19 edits "customer telephone number" and "customer name" as the customer information description column 41, and the total charge storage unit 1 is stored in the total charge and reserved value description column 42.
The "total charge" is edited from 3, and the "reserved value" is edited from the reserved value storage unit 17. Further, as a breakdown, the most frequently sent destination column 43 of the top 5 most sent destinations
Edit. Further, the long-destination telephone destination column 44 of the top five destinations who have been talking for the longest time among the destinations is edited.

The notification timer 21 will be described. FIG. 7 shows the timing issued by the notification timer of one embodiment of the present invention. In this embodiment, the notification timer 21 activates the comparison unit 18 and the detailed analysis mail storage unit 19. Usually, a1, a within a certain period T (for example, every one month)
The detail analysis mail 20 is automatically transmitted at the timing of 2, a3. In addition, an interval of 1 / N of T (for example, 1 /
The comparison unit 18 is activated at the timings of b1, b2, b3, and b4 every 10 days in 3 months. When the comparison unit 18 is activated at this timing and the call charge exceeds the reserved value, the detailed analysis mail 20 is transmitted from the detailed analysis mail storage unit 19.

The operation of the high functioning section will be described below. FIG. 8 is a flowchart showing the operation of the advanced function unit according to the embodiment of the present invention.

First, as a precondition, it is assumed that the reserved value is set in the reserved value storage unit 17 by the keyboard of the reservation unit 16 or the like.

The call data 11 input from the charge detail client 2 via the communication network 4 is input to the analysis unit 12 (step 201). The analysis unit 12 performs the aggregation processing as shown in FIG. 5 based on the input call data 11 (step 202). The total storage unit 13 is the analysis unit 12
Then, the value obtained by accumulating the used call charge is stored by referring to the use history data section of the call data for each customer (step 203). The multi-times destination storage unit 14 allows the analysis unit 12 to
The destination number that has been frequently sent by the customer and the number of times are summed up and stored (step 204). Further, in the long-phone destination storage unit 15, the analysis unit 12 calculates the call time for each call destination made by the customer, and sorts and stores the call time in descending order of call time (step 205).

Here, the timer of the notification timer 21 is monitored. At this time, if the notification timer 21 is oscillating at the timings of a1, a2, and a3 (step 206),
The process P (process shown by the dotted line in FIG. 8) is executed. First, the total storage unit 13 and the multiple-times destination storage unit 14
Then, the information stored in the long telephone destination storage unit 15 is transferred to the detailed analysis mail storage unit 19 (step 207). The detailed analysis mail storage unit 19 issues the detailed analysis mail 20 based on the information from the total storage unit 13, the multiple times destination storage unit 14, and the long telephone destination storage unit 15 (step 208),
Transfer to the electronic mail section (step 209).

Further, the notification timer 21 is set to b1, b2, b
When oscillating at the timings of 3 and b4, the comparison unit 18 compares the reserved value stored in the reserved value storage unit 17 with the total stored in the total storage unit 13, and the total is the reserved value. If it is above (step 21
1) The process P is executed. As a result, the edited detail analysis mail 20 is generated via the notification activation unit 22 and transferred to the electronic mail unit.

Therefore, since the detailed analysis mail 20 is oscillated when the call charge exceeds the reserved value, the customer can know from this mail that the reserved value has been exceeded.

In the above embodiment, the comparison unit 18 compares the reserved value storage unit 17 and the total storage unit 13 by the predetermined timer oscillation from the notification timer 21, but the call data is input and analyzed. Analysis by section 12 and total storage section 13
The total call charge accumulated in the above and the reservation value stored in the reservation value storage unit 17 are compared every time they are added, and when the total call charge exceeds the reservation value, the detailed analysis mail storage unit is automatically 1
9 may be activated and the edited detailed analysis mail 20 may be transferred to the electronic mail section.

Further, the difference between the reserved value of the reserved value storage unit 17 and the total call charge accumulated in the total storage unit 13 is monitored, and when the predetermined difference is reached, the detailed analysis mail storage unit 1
9 may be activated to notify the customer.

In the above embodiment, an electronic mail is used to notify the customer, but it may be mailed as in the conventional case or may be carried out via a facsimile.
When a facsimile is used, in the above-described embodiment, the detailed analysis mail storage unit 19 outputs it on a sheet via a printer and notifies the customer via a facsimile device.

As described above, in the present embodiment, when the total call charge within the predetermined period exceeds the predetermined reservation value, for example, 1
When the normal notification period is set to one month and the notification period is set to be shorter than that period, the customer can immediately recognize that the call charge has exceeded the reservation value.

It is also possible to set an arbitrary notification date such as every 5 days or every 10 days, and automatically notify the information including the total amount of call charges and the reservation value together with other total information. As a result, the information that has been notified once a month is notified several times, so that the customer can easily manage the call.

The present invention is not limited to the above embodiments, but various modifications can be made within the scope of the claims.

[0050]

As described above, according to the present invention, the reservation value of the call charge can be set, and when the call charge exceeds the reservation value before the predetermined notification date, the customer is notified by e-mail. Therefore, it is possible to suppress abnormal use, and at the same time, when the reserved value is exceeded, the customer can also try to save the use of the telephone. In addition, since the e-mail also shows the other party with the same number of calls and the long-distance destination, it can be used as a reference for controlling charges.

[Brief description of drawings]

FIG. 1 is a principle configuration diagram of the present invention.

FIG. 2 is a system configuration diagram of an embodiment of the present invention.

FIG. 3 is a configuration diagram of a highly functionalized unit according to an embodiment of the present invention.

FIG. 4 is a diagram showing contents of call data according to an embodiment of the present invention.

FIG. 5 is a flowchart showing the operation of the analysis unit according to the embodiment of the present invention.

FIG. 6 is a diagram showing a format of a call charge detail analysis mail according to an embodiment of the present invention.

FIG. 7 is a diagram showing a timing issued by a notification timer according to an embodiment of the present invention.

FIG. 8 is a flow chart showing an operation of a sophisticated function unit according to an embodiment of the present invention.

[Explanation of symbols]

 1 charge detail server 2 charge detail client 3 high-performance part, call charge detail processing device 4 communication network 5 charge center 11 call data 12 analysis part, analysis means 13 total storage part, total storage part 14 multiple times destination storage part, many Number-of-times storage means 15 Long telephone destination storage section, Long telephone storage section 16 Reservation section 17 Reserved value storage section, Charge reservation setting section 18 Comparison section, Comparison section 19 Detail analysis mail storage section 20 Detail analysis mail 21 Notification timer, comparison timing setting Means 22 Notification activation unit 30 Input means 31 Output means 41 Customer information column 42 Fee total / reservation value entry column 43 Many times destination entry column 44 Long telephone destination entry column 101 Customer number 102 Customer name 103 Usage history data 121 Total aggregation means 122 Many-time counting means 123 Talking time counting means 1031 Date of use 1032 Calling time 10 3 final story time 1034 destination phone number

 ─────────────────────────────────────────────────── ─── Continuation of the front page (72) Inventor Hisashi Nakata 1-1-6 Uchisaiwaicho, Chiyoda-ku, Tokyo Nihon Telegraph and Telephone Corporation

Claims (14)

[Claims] 1. In a system for processing call charge details for each customer, a step of setting a reservation value in advance for each customer, call data from the customer is input, and a predetermined value is set for each customer among the call data. And a step of totalizing the call charge, the number of calls to the destination, and the call time for each destination based on the call data within the period of, and the number of calls and the call time aggregated on a predetermined date at a predetermined timing. A call charge detail processing system including a step of outputting a call charge and a reservation value together with the call charge. 2. In the step of totaling, when totaling the call charges, a call time is obtained from the call data, and the total is performed by referring to predetermined charging information corresponding to a callee telephone number. The call charge detail processing system according to 1. 3. The call charge detail processing system according to claim 1, wherein in the outputting step, the total number of outgoing calls is sorted in ascending order, edited in a predetermined format, and output. 4. The call charge detail processing system according to claim 1, wherein in the outputting step, the totaled call times for each destination are sorted in ascending order, edited in a predetermined format, and output. 5. The call according to claim 3, wherein in the outputting step, the aggregated call charges are compared with the reserved value, and the aggregated information is notified when the call charges exceed the reserved value. Charge statement processing system. 6. The call charge detail processing system according to claim 3, wherein said outputting step notifies information aggregated in a cycle shorter than any normal notification period. 7. The call charge detail processing system according to claim 1, wherein the outputting step uses an electronic mail. 8. A system for processing call charge details for each customer, input means for inputting call data for each customer, analysis means for analyzing and totalizing call data for each customer by the input means, and the analysis. A call charge statement processing device, comprising: an output unit that edits information aggregated by the unit and outputs the edited information at a predetermined timing. 9. The analyzing unit aggregates the total amount of call charges of the call data within a predetermined period, and stores the total aggregate value in an aggregate storage unit, and within the predetermined period of the call data. Call destination telephone number, the number of calls made for each destination, and the destination information and the counting result are stored in the storing means, the number of times counting means, and the call time within a predetermined period of the call data. 9. The call charge detail processing device according to claim 8, further comprising: call time totaling means for totaling call time for each destination and storing the destination information and the totalized result in the long telephone storage means. 10. In a system for processing call charge details for each customer, a total storage means for storing the total value totaled by the total totalization means, and a multi-valued storage means for storing the totalization result totaled by the multiple times totalization means. 10. The call charge detail processing device according to claim 9, further comprising: a number-of-times storage means; and a long-time telephone storage means for storing the totalized result totaled by the call time totalizing means. 11. A charge reservation setting means for setting a charge reservation value for a fixed period based on a request from a customer, a reservation value set by the charge reservation setting means, and the charge stored in the total storage means. 9. The call charge statement processing device according to claim 8, further comprising: a comparison unit that compares the total amount of the call charges and a comparison timing setting unit that sets the timing of comparison in the comparison unit. 12. The comparison timing setting means activates the comparison means at a timing shorter than a certain period of time to periodically notify the customer, and the output means causes the comparison means to set the sum of the charges to the reserved value. 12. A notification is given when the number exceeds
The described call charge detail processing device. 13. The comparison timing setting means activates the comparison means at a timing shorter than a fixed period of time to periodically notify the customer, and the output means performs notification every time the comparison means is activated. 11. The call charge detail processing device according to item 11. 14. The call charge detail processing device according to claim 8, wherein an electronic mail is used as the output means.