JPH07192149A - Automatic ticket issuing machine - Google Patents

Abstract

PURPOSE:To prevent the trouble between a clerk and a passenger at the time of generating a fault in automatic ticket issuing machine by providing an interphone at the service part and the rear part of the automatic ticket issuing machine and making the direct conversation of the clerk and the passenger possibly. CONSTITUTION:The service part 13 of an automatic ticket issuing machine and the clerk operation part 14 on the rear side thereof are provided with interphones 13a and 14b, respectively. When a user purchase a passenger ticket, change shortage, etc., is generated and changes are insufficient, a calling button is depressed. A clerk goes to the rear surface of the automatic ticket issuing machine where the calling button is depressed, he turns on the interphone changeover switch 14a of the clerk operation part 14, and he performs a conversation between the interphone 13a on the side of the passenger and the interphone 14b of the clerk operation part 14. Thus, while the clerk pulls backward the automatic ticket issuing machine and executes the counter measure to fault, the clerk and the use can directly talk about generation status of the fault via the interphone 13a and 14b.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic ticket vending machine for selling a ticket, for example.

[0002]

2. Description of the Related Art The automation of ticket issuing operations on railways is eagerly widespread, and in addition to ordinary ticket vending machines that issue tickets, a device is devised to automatically sell limited express tickets, designated tickets, and even commuter tickets. Has been put into practical use. These vending machines
Since money is handled, anti-theft, safe and easy collection of cash, etc. are taken into consideration, and most of them are installed so that only the parts operated by users are exposed outside the station building.

For this reason, when trouble occurs, the clerk cannot perform inspection procedures from the front of the vending machine, and the repair of each unit and the confirmation / recovery operation by the operation switch are all performed from the rear.

[0004]

[Problems to be Solved by the Invention] When trouble occurs, an attendant enters the ticket vending machine room where the ticket vending machine is installed by means of an alarm buzzer that notifies the trouble of the automatic ticket vending machine for repair,
After confirming the content of the abnormality on the display of the ticket vending machine provided with an operation panel for displaying and canceling the content of the abnormality, the recovery work is performed.

At this time, it is necessary to confirm with the purchaser whether or not the contents to be restored are correct, so that the conversation can be performed outdoors between the ticket vending machines so that the customer can talk with the purchaser on the front side of the ticket vending machine. Windows (indicated by W in FIG. 2) were provided. The clerk needs to check each trouble at the conversation window between the narrow devices, and while the customer who has a trouble because of the conversation is away from the front of the device, the next customer puts in money or pushes the purchase button. Trouble such as pushing it occurred.

The present invention has been made in view of the above points, and an object thereof is to provide an intercom at a customer service section and a rear section of an automatic ticket vending machine so that a clerk and a customer can directly talk to each other when trouble occurs. To provide a machine.

[0007]

The automatic ticket vending machine according to claim 1 is a vending machine which issues a monetary value ticket by pressing an amount button provided in a customer service section in accordance with the inserted money. Customer interface provided in the customer service section of the automatic ticket vending machine
And a staff interphone connected to the customer interphone provided at the rear of the automatic ticket vending machine.

An automatic ticket vending machine according to claim 2 is an automatic ticket vending machine which issues a monetary value ticket by pressing an amount button provided in a customer service section in accordance with the inserted money. Customer interphone provided in the section, a staff interphone connected to the customer interphone provided at the rear of the vending machine, and the customer interphone.
It is characterized in that it is provided with a telephone and an intercom for a clerk provided at a rear portion of the automatic ticket vending machine or a changeover switch for switching between the intercom for a clerk and a conversation device at a remote position.

[0009]

Function: An interphone is provided at the customer service section and the rear section of the automatic ticket vending machine so that the clerk and the customer can have a direct conversation when trouble occurs.

[0010]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the configuration of an automatic ticket vending machine. In FIG. 1, reference numeral 11 denotes a CPU (central processing unit) that controls the system as a whole. This CPU11
In the system bus 11a, a memory unit 12 for storing control programs and data necessary for ticket selling operation, a customer service unit 13 having a customer interphone 13a, an interphone changeover switch 14a, and an interpersonal interface. -Phone 14b
A staff operation unit 14 as shown in FIG. 3 equipped with various other switches, for receiving and inspecting banknotes inserted from a banknote insertion slot 21 described later, or ejecting a banknote as a fishing tag from the banknote insertion slot 11. The banknote mechanism unit 15 and the thermal paper (not shown) are used to send the printed paper sheet to the encoding unit, and the magnetic recording unit (not shown) of the paper sheet is recorded by the encoding unit to record the magnetic information for automatic ticket inspection. The ticket issuing mechanism 16 for discharging as a ticket to the ticket exit 24, which discriminates the inserted coin, and stores the coin as change.
The coin unit 17 ejected from the boarding ticket outlet 24 and the recording unit 18 for recording the ticket issuing record are connected.

The structure of the automatic ticket vending machine will be described with reference to FIG. FIG. 2A is a front view of the automatic ticket vending machine, and FIG.
2B is a side view thereof, and FIG. 2C is a rear view thereof.
As shown in FIG. 2 (A), the customer service section 13 of the automatic ticket vending machine has a banknote slot 21 for inserting banknotes, a coin slot 22 for inserting coins, an amount button section 23, a ticket exit 24, and a call switch. 25, a microphone 25, an interphone 13a including a speaker 26, and a call button 27 are provided.

Further, as shown in FIG. 2C, the back side of the automatic ticket vending machine is provided with a staff operation section 14 at the upper right of the back side. The detailed configuration of the staff operation unit 31 will be described later with reference to FIG. Further, the banknote mechanism unit 15, the coin unit 17, and the printing mechanism unit 31 described above are provided on the back surface, and the staff safe room 32 is provided.

Further, the clerk operation section 14 provided on the rear surface of the automatic ticket vending machine has a display section 41 on the upper left, a lamp 42 for warning of running out of change, a power switch 43, a one-off return switch 4.
4, an interphone changeover switch 14a, and a staff interphone 14b are provided. This staff interface
The phone 14b includes a speaker 51 and a microphone 52.

The operation of the embodiment of the present invention configured as above will be described. First, the operation of the automatic ticket vending machine will be briefly described. First, in order to purchase a ticket, the user inserts coins or banknotes having an amount equal to or exceeding the desired ticket amount from the coin insertion slot 22 and the bill insertion slot 21. When coins or bills are inserted through these insertion openings, the coin unit 17 and the bill mechanism unit 15 detect and discriminate the inserted coins or bills. The CPU 11 calculates the total amount of these discriminated currencies.

When money is inserted, the fare display of the variable display account button 23 is turned off once, and then only the account button of the boarding ticket that can be purchased according to the inserted amount is displayed. For example, if the input amount is 200 yen, each segment fare that can be purchased for 200 yen is displayed, and if the input amount is 330 yen, all the segment fare that can be purchased for 330 yen are displayed. The user can use this displayed variable display account button 2
One of the three is selected and pressed. Variable display account button 23
When is selected and pressed, only the variable display account button 23 that is selected and pressed is turned on by the control of the CPU 11, and the other variable display account buttons 23 are turned off.

Then, the CPU 11 starts the operation of printing and issuing the boarding ticket, and sending out the bill and change. That is, the ticket surface information is edited by the CPU 11, the edited ticket surface information is printed on the ticket paper by the ticket issuing mechanism 16, and the printed ticket paper is sent to the encoder. The encoding unit magnetically records magnetic information for automatic ticket gates, such as issuing date information, departure station information, arrival station information, and section (fare) information, on the magnetic recording unit formed on the back surface of the ticket. , And is released to the exit 24 as a ticket. If there is change, it is discharged from the outlet 24.

When the issuance of the ticket is completed in this way, the variable display account button 6 is turned off, and the stand-by state is returned to. By the way, when the user purchases the ticket as described above, but the change is insufficient and the change is insufficient, the call button 27 is pressed. Then, the attendant goes to the back of the ticket vending machine where the call button 27 is pressed, turns on the interphone changeover switch 14a of the attendant operation unit 31, and the interphone 13a on the customer side and the interphone of the attendant operation unit 14 are turned on. 14
Have a conversation with b.

In this manner, while the clerk pulls the automatic ticket vending machine rearward as shown by arrow C to deal with the obstacle, as shown in FIG.
A person in charge and the user can directly talk about the occurrence situation of the obstacle through 4a.

In the above embodiment, the intercom 13 is provided in the customer service section 13 of the automatic ticket vending machine and the clerk operation section 31 on the rear surface thereof, but as shown in FIG. Is connected to the telephone-type interphone 62 in the monitoring room through the changeover switch 61 and has a conversation through the intercom 13a, 14a of the customer service section 13 of the automatic ticket vending machine and the clerk operation section 31 on the rear side thereof. Has
The changeover switch 61 may be changed over to the position of the broken line. Reference numeral 63 is a switch of the telephone type interphone 62.

As described above, in the event of trouble, the clerk does not have to open the conversation window to confirm with the passenger, and at the same time check the content displayed on the clerk operation section and compare it with the passenger's declaration. , You will be able to immediately understand the correct recovery method. As a result, it is possible to prevent erroneous operations for restoration and significantly reduce the restoration time when trouble occurs.

Further, since a customer having a trouble can deal with the trouble without leaving the front of the ticket vending machine, there is an advantage that a trouble with the next customer can be prevented. Furthermore, it is not necessary to provide a window for conversation between each device, and it is possible to install a ticket vending machine in series, and it is possible to significantly reduce the installation space. The above invention is not limited to the automatic ticket vending machine,
It can also be applied to ATM and the like.

[0022]

As described in detail above, according to the present invention, an intercom is provided at the customer service section and the rear section of the automatic ticket vending machine so that the staff and the customer can directly talk to each other when the automatic ticket vending machine has a failure. As a result, it is possible to provide an automatic ticket vending machine that can eliminate troubles between customers and staff.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an automatic ticket vending machine according to an embodiment of the present invention.

FIG. 2 is a front view, a side view, and a rear view of an automatic ticket vending machine.

FIG. 3 is a plan view of a staff operation unit.

FIG. 4 is a circuit diagram showing an interphone connection.

FIG. 5 is a diagram showing another connection example of the interphone.

[Explanation of symbols]

11 ... CPU, 11a ... System bus, 12 ... Memory section, 13 ... Customer reception section, 13a ... Interphone, 14a ...
Interphone select switch, 14b ...
Phone, 15 ... Banknote mechanism part, 16 ... Ticket issuing mechanism part, 17 ...
Coin unit, 18 ... Recording unit.

Claims (2)

[Claims] 1. An automatic ticket vending machine which is provided in a customer service section which is operated by a user and which displays according to the inserted coin, and which issues a monetary value ticket by pressing an amount button. User interface provided in the customer service department
An automatic ticket vending machine, comprising: a telephone, and a staff interphone connected to the user interphone, which is provided at the rear of the automatic ticket vending machine and is operated by a staff member. 2. An automatic ticket vending machine, which is provided in a customer service section that is operated by a user and displays money according to the amount of coins inserted, and issues a monetary value ticket by pressing an amount button. User interface provided in the customer service department
Phone, an interphone for a staff member provided at the rear of the automatic ticket vending machine and connected to the user's interphone operated by a staff member, an interphone for the user and a rear portion of the automatic ticket vending machine An automatic ticket vending machine, comprising: an intercom for an attendant or an intercom for an attendant and a changeover switch for switching between a remote conversation device.