JPH07162523A - Service processing system by subscriber selection system - Google Patents

Abstract

PURPOSE:To execute exclusively two services or over by providing a means registering the selection representing which service is to be used and a means selecting other service based on a congestion table and executing the selected service when one service among registered services cannot be executed so as to allow the user to select a utilization selection right of the service by a telephone exchange. CONSTITUTION:An exchange 1 makes registration to a storage device by a predetermined procedure when the station service is used and registered. The list of contention services is prepared in advance by the exchange 1. When a service in contention is registered, a contention table 130 is generated. The contention table 130 decides the priority of service execution and generated for each user. Then a service execution registration request from the subscriber user 2 is accepted and when the contention table to which the registered service belongs is in existence, the contention table is rewritten and revised so that the service registered finally is executed with high priority.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a telephone exchange, and in particular, in a service execution method in the exchange, allows a user to select a right to use a service and executes two or more services exclusively. The present invention relates to a service processing method of a telephone exchange that can be used.

[0002]

2. Description of the Related Art Conventionally, telephone exchanges have been operating independently for each service in accordance with the conditions to which these exchange services are applied, although the types of exchange services are increasing day by day. . For example, in the case of call forwarding and answering machine, only the call forwarding service is
Also, when receiving the answering service, only this service was provided from the exchange. In other words, both of these two services are used when the user is absent, but from the user's point of view, when the transfer destination is clearly known, I would like to use the transfer telephone service, but when I do not know it, I want to use the answering machine service. However, at present, only one of the services can be registered by the user, and the user had to select either one when registering the service.

[0003]

Among the many exchange services, the processing conditions conflict because the service contents are contradictory as in the case of transfer telephone / answering telephone as described above. 2
The number of services that one user cannot use more than one service is increasing, and such services cannot be registered even if the user wants to use both services, so one of them must be selected. did not become.

[0004]

SUMMARY OF THE INVENTION An object of the present invention is to provide two or more services which have been available until now if only one service was registered, by the user performing a predetermined operation from a telephone. The present invention provides a telephone exchange capable of selecting one of the services, and means for registering selection of which service of two or more services that cannot be executed simultaneously and one of the registered plurality of services. When one service cannot be executed, it has means for selecting and executing another service by the conflict table.

The present invention is a telephone exchange that can provide more services to users without changing the existing user interface by enabling unlimited registration and use of competing services at the same time.

[0006]

1 is a block diagram showing the basic construction of a telephone exchange according to an embodiment of the present invention.

The switch 1 accommodates the line of the subscriber 2 and connects to another subscriber or line.
And a control device 12 for controlling connection of this switch,
It has a storage device 13 that stores programs and data relating to exchange control. The storage device 13 stores a competition table described later. The competition table may be set in a storage means different from the storage device 13.

Now, the services of the exchange subject to the present invention are referred to as service 1, service 2, ... Service N. The exchange 1 registers with the storage device 2 according to the procedure of FIG. A list of competing services is prepared in advance on the exchange 1 side,
Based on the service user's request, it is checked whether there is a competing service (step 21). Next, if there is a competing service, it is checked whether the competing service is registered (step 22),
If it is not registered, the existing procedure is used (step 25). If the conflicting service 1 is registered, the conflict table shown in FIG. 3 is created (step 2).
4). This competition table is for determining the execution priority when the service is executed, and is created for each user. Here, the subscriber determines the execution priority and the service 2
Is registered in the competition table (step 25). When registering the service 3 or later, the service is registered while expanding the competition table.

Next, the procedure for deleting the service use registration is shown in FIG.
Will be explained. The operation when deleting the service usage registration is
The same operation as the registration described with reference to FIG. 2 is performed. When a service deletion request is received from the utilizing subscriber, it is checked whether or not a competing service is registered (step 41). At this time, if not registered, the service registration is deleted (step 45). On the other hand, two or more competing services are registered, and one competing service is registered.
When the number becomes less than or equal to two (steps 42 and 43), the competition table is deleted (step 44) and then the service registration is deleted (step 45). When it is found in step 43 that there are two or more remaining services, step 44 of deleting the conflict table is omitted, and the registration of step 45 is deleted.

Next, the service registration sequence from the user side will be described with reference to FIG. When a service execution registration request from a subscribing user is accepted (step 51), it is judged whether or not there is a conflict table to which the service to be registered belongs (step 52). If there is, a conflict table is rewritten and changed (step 52). Step 53). The method of rewriting the conflict table is to change the conflict table so that the last registered service is executed with the highest priority.

FIG. 6 shows a method of deleting the registration of the service of the user. When deleting the service registration from the user side, the request is accepted (step 61), and it is checked whether or not there is a conflict table to which the service to be deleted belongs (step 62). If there is a conflict table, a process of deleting and changing the corresponding service from the conflict table is performed (step 63).

FIG. 7 shows the processing operation when the service is finally executed. When executing a service, it is first confirmed whether or not there is a conflict table to which it belongs (step 71). If it does not exist, the registered service is executed (step 72). If the conflict table exists, the counter is reset (step 73),
The counter-th service in the conflict table is activated (step 74). When the first service, for example, service 1 is executed (step 75), the service ends. If the first service cannot be executed, the event is designated to execute the next service (step 77), the counter value is incremented by 1 (step 78), and the corresponding service is executed (step 74). By repeating this until there is no conflict table, any service is executed. Next, when there are no services to be executed in the execution service designation processing step 74, the services are terminated at that point. If the next service cannot be executed in the middle, issue an end event to end the service.

By sequentially executing the services as described above, the user can use the service he / she wants when he / she wants to use the competing service.

Next, examples of services using the present invention will be shown. Currently, there are two services, call forwarding and voice mail. The user has registered two services. The user wants to use an answering machine when he / she does not know the destination, but wants to register the forwarding call first, and later to use the answering machine. I want to use the transfer telephone service when I know the destination. In such a case, the service can be selected by registering the service that the user wants to use according to the situation. In other words, if you want to use the call forwarding on weekdays, but you can use the answering machine when you go out somewhere on the day off. Also, on weekdays, first call 2
It is assumed that an answering machine is registered as the second one. When a call comes in to this user, the transfer call is activated first. At this time, if you have left your seat for some reason,
You will not be able to pick up the transferred phone. Who came from at such times,
I want to leave what the business was. If no one picks up the transferred call for that time, the answering machine automatically activates and you can leave the other party's message.

[0015]

EFFECTS OF THE INVENTION Providing a wider range of usage methods to a user's service is more convenient from the user's point of view and does not lose an accurate opportunity to collect information. Will be able to use. Also, from the side of providing telephone services, there are more opportunities to provide existing services to users, so sales can be increased.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an exchange according to an embodiment of the present invention.

FIG. 2 is a flowchart showing a service use registration process from a subscriber in the exchange.

FIG. 3 is a diagram showing an allocation state of a competition table.

FIG. 4 is a flowchart showing a processing of deleting a usage registration from a subscriber in the exchange.

FIG. 5 is a flowchart showing a service execution registration method from the user side.

FIG. 6 is a flowchart showing a method of deleting a service use registration from the user side.

FIG. 7 is a flowchart for executing a registered service.

[Explanation of symbols]

 1 Switch 2 Subscriber 12 Control Device 13 Storage Device 130 Competitive Table

Claims (2)

[Claims] 1. A means for registering a selection of which service of two or more services that cannot be simultaneously executed in a telephone exchange which performs a switching connection process based on a service request from a using subscriber, and registration. A service processing method by a subscriber selection method, characterized in that it has means for selecting and executing another service by means of a competition table when one service cannot be executed out of a plurality of provided services. 2. The service processing method according to the subscriber selection method, wherein the competition table is provided for each subscriber.