JPH07160973A - Automatic guidance system - Google Patents

Abstract

PURPOSE:To automatically guide a state of a disaster or the like in response to an inquiry to an operation board of a fire station or the like. CONSTITUTION:An entry section 1 is used to enter a content of a disaster, a location of occurrence, its scale or the like and designation of automatic guidance. Voice data corresponding to the content of disaster or the like from the entry section are read from a voice data storage section 2, a voice synthesis section 4 synthesizes voice according to an utterance pattern from an utterance pattern storage section 3 and recorded by a recording section 5. An automatic reply setting section 6 selects the automatic reply at the end of recording based on the designation of automatic guidance from the entry section. A call signal detection section 7 detects a call signal from a telephone line 11 and it is discriminated by a discrimination section 8, a hook control section 9 hooks off the system based on the discrimination, the recording section is driven for reproduction and the reproduced voice signal is sent.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic guidance system installed in a fire station or the like, and relates to an automatic guidance system which synthesizes voices based on an inputted disaster situation case and automatically makes a voice inquiry by telephone.

[0002]

2. Description of the Related Art In the event of a disaster or the like, a large number of inquiries may be inundated from the residents at a command post of a fire department. In places where automatic guidance devices for disaster situations are not installed, staff will respond to inquiries one by one, or
At the place where the automatic guidance device is installed, the staff goes to the device and records the guidance message of the disaster situation on the device,
I was doing work such as setting to automatic response.

[0003]

As described above, in a place where there is no automatic guidance device, the staff member is busy answering an inquiry telephone, and even if there is an automatic guidance device, a guidance message for a disaster situation is recorded. However, it may take a lot of time and labor, which may hinder the command and control operations, which may delay the response to an emergency situation.
In view of such a point, the present invention automatically synthesizes voice guidance for responding to inquiries from residents based on the input of cases such as disaster situations, and automatically synthesizes the synthesized voice on the inquiry telephone. I will send it out, even with a small number of staff,
It is to provide what can respond to the demands of the residents without hindering the command and control.

[0004]

In order to solve the above problems, the present invention confirms information based on the 119th notification,
In the case of dispatching etc. from the command board, the input unit for inputting the location of the disaster, the content of the disaster, the case of the disaster, the designation of the automatic guidance, and the voice data corresponding to the case are stored. A voice data storage unit, a voice pattern storage unit that stores a voice pattern, and voice data that is read from the voice data storage unit based on a case from the input unit and that performs voice synthesis based on the voice pattern from the voice pattern storage unit. A voice synthesizing unit including a synthesizing unit, a recording unit that records based on a signal from the voice synthesizing unit, an automatic response setting unit that switches to an automatic response based on an automatic guidance designation from the input unit, and a call signal is detected. A ringing signal detection unit, a discrimination unit that counts the number of signals from the ringing signal detection unit and discriminates that the signal is a ringing signal at a predetermined number of times, and an off-hook based on the signal from the discrimination unit. A hook control unit for controlling the operation, and a guide sending unit, and the automatic response switching of the automatic response setting unit responds to the off-hook operation of the hook control unit to drive and reproduce the recording unit. The present invention provides an automatic guidance system for transmitting the generated voice through a required telephone line.

[0005]

With the above-mentioned configuration, in the automatic guidance system according to the present invention, if a case such as a disaster occurrence point, a content and a scale, and designation of automatic guidance are inputted, it corresponds to the case from the voice data storage unit. Voice data is extracted, voice synthesis is performed according to the required utterance pattern read from the utterance pattern storage unit, and the result is recorded in the recording unit. Then, in response to the end of this recording, the automatic response setting unit switches the device to automatic response, automatically goes off-hook in response to a calling signal from the telephone line, drives the recording unit for playback, and outputs a voice for guidance of the disaster situation. Send out.

[0006]

Embodiments of the automatic guidance system according to the present invention will be described in detail below with reference to the drawings. FIG. 1 is a block diagram of essential parts of an embodiment of an automatic guidance system according to the present invention. In the figure, reference numeral 1 is an input unit, which is provided on a command board of a fire station, etc.
Enter the case such as content and scale, and specify automatic guidance. A voice data storage unit 2 stores voice synthesis data such as disaster type / class, dispatch order, occurrence point (address), dispatch vehicle, and awareness time. A utterance pattern storage unit 3 stores utterance patterns for disaster situation guidance. 4 is a voice synthesis unit, which is based on the automatic guidance designation from the input unit 1.
The data read from the voice data storage unit 2 is subjected to voice synthesis according to the pattern read from the utterance pattern storage unit 3. A recording unit 5 records the voice from the voice synthesis unit 4.

An automatic response setting unit 6 responds to the end of recording by the recording unit 5 based on the designation of automatic guidance from the input unit 1 and switches the device to the automatic response mode. Reference numeral 7 is a call signal detection unit that detects a call signal from the public telephone line network 11. A discrimination unit 8 counts the number of ringing signals by the ringing signal detecting unit 7 and outputs a signal when the number of ringing signals reaches a predetermined number. 9
Is a hook control unit, which controls the apparatus for off-hook operation based on a signal from the determination unit 8. An input / output unit 10 inputs and outputs signals to and from the public telephone line network 11. A control unit 12 controls each unit.

Next, the operation of the automatic guidance system according to the present invention will be described. For example, 119 is displayed on the panel of the command board.
The name of the town, etc., under the jurisdiction of the telephone office to which the telephone that made the report is connected is displayed due to the receipt of the number report. The command board confirms the content of this notification and, from the input unit 1, as shown in the example of FIG. 2 (a), the type / class (* 1) of the disaster, the dispatch order (*
2), disaster occurrence point (town name, * 3), dispatch vehicle (*
4), the time of awareness (* 5) and the like are input by, for example, a touch operation or the like, and an automatic guidance designation for automatically responding to an inquiry from a resident or the like is input.

Based on the designation of the automatic guidance from the input unit 1, the input unit 1 is read from the voice data storage unit 2 via the control unit 12.
The voice data corresponding to the information is read and input to the voice synthesizer 4. Then, when a recording start instruction is sent to the recording unit 5 via the control unit 13 and the recording preparation of the recording unit 5 is completed, the utterance pattern storage unit 3 causes the recording unit 5 via the control unit 12 to operate as shown in FIG.
The utterance pattern set for disaster situation guidance as shown in (b) or (c) is read out and input to the voice synthesizer 4. At this time, for example, the "A" button is pressed when the worker is dispatched for fire extinguishing work, and the "B" button is pressed when the fire is extinguished. As a result, when the "A" button is pressed, according to the vocalization pattern of (b), "about XX hour, XX minute (* 5), mobilization (* A), XX town, ○ Chome △△
House fire (* 1) of the address (* 3), now,
Fire extinguishing work (* A). Also, when the "B" button is pressed, according to the utterance pattern of (C), "○○ town ○ chome △△ address (*
3), of, house fire (* 1), △△ hour △△ minute (*
5), and voice-synthesize like "Fire extinguishing (* B), done, XX fire." The synthesized voice is recorded in the recording unit 5. Then, in response to the end of this recording, a signal is output to the automatic response setting unit 6 via the control unit 12 to switch the device to the automatic response mode.

A call signal for inquiring about a disaster situation is received from the public telephone line network 11. This calling signal is input from the input / output unit 10 to the calling signal detection unit 7 via the control unit 12 and detected. The control unit 12 counts the number of signals from the calling signal detection unit 7, and when the number of signals reaches a preset number of times, it is determined that the call is not made by mistake, and the determination unit 8 outputs a signal. Based on the signal from the discrimination unit 8, the control unit
The device is controlled to the off-hook operation by the hook control unit 9 via 12 to drive the recording unit 5 for reproduction, and the reproduced voice of the disaster situation guide is transmitted.

When there are a plurality of telephone lines that can be used for answering an inquiry telephone, the recording unit 5 is provided with a number of recording devices corresponding to the number of telephone lines, and these recording devices simultaneously record. To do so. Then, the ringing signal detecting section 7 detects ringing signals of a plurality of mouths, the discrimination section 8 discriminates each, and the hook control section 9 respectively off-hooks, responds to each off-hook, and drives the recording device for reproduction. The reproduced sound may be transmitted.

In the above description, an example of installing this system on the command post of a fire station was explained, but inquiries from many residents are flooded due to the occurrence of a disaster, for example, police station,
It can also be applied to automatic guidance devices for gas companies or electric power companies.

[0013]

As explained above, according to the automatic guidance system of the present invention, by answering the inquiries about the disaster situation from the residents by inputting the incident such as the point, the content or the scale of the disaster. The voice is synthesized and recorded, and an automatic response is switched at the end of the recording, and a series of these operations are continuously and automatically performed. Therefore, it is effective if it is installed in a facility requiring a quick response with a small number of personnel, that is, in a police station, a gas company, an electric power company, etc. in addition to the above-mentioned fire station.

[Brief description of drawings]

FIG. 1 is a block diagram of an essential part of an embodiment of an automatic guidance system according to the present invention.

FIG. 2 is an example of voice data stored in a voice data storage unit and an utterance pattern stored in a utterance pattern storage unit.

[Explanation of symbols]

 1 Input Section 2 Voice Data Storage Section 3 Voice Pattern Storage Section 4 Voice Synthesis Section 5 Recording Section 6 Automatic Answer Setting Section 7 Ringing Signal Detection Section 8 Discrimination Section 9 Hook Control Section 10 Input / Output Section 11 Public Telephone Network 12 Control Section

Claims (3)

[Claims] 1. When confirming the information based on the 119th call, etc. and instructing dispatch from the command stand, the location of the disaster, the content of the disaster, a case such as the scale of the disaster, and designation of automatic guidance are specified. An input unit for inputting, a voice data storage unit for storing voice data corresponding to the case, a voice pattern storage unit for storing voice patterns, and voice data from the voice data storage unit based on the case from the input unit. A voice synthesizing unit consisting of a voice synthesizing unit for reading and synthesizing a voice based on the utterance pattern from the utterance pattern storage unit, a recording unit for recording based on a signal from the voice synthesizing unit, and automatic guidance designation from the input unit. Based on this, an automatic response setting unit that switches to an automatic response, a ringing signal detection unit that detects a ringing signal, and the number of signals from the ringing signal detection unit are counted, and it is determined that the ringing signal is a predetermined number of times. The guide sending means is composed of a separate discriminating section and a hook control section for controlling an off-hook operation based on a signal from the discriminating section. When the automatic response is switched by the automatic response setting section, the hook control section In response to an off-hook operation, the recording unit is driven to be reproduced, and the reproduced voice is transmitted through a required telephone line. 2. The recording unit is provided with a plurality of recording devices, the voice from the voice synthesizing means is recorded in each of these recording devices, and the calling signal detection unit, the discrimination unit and the hook control unit are provided respectively. 2. The automatic guidance system according to claim 1, wherein a plurality of call signals from the telephone line are processed simultaneously, and the recording section is driven to be reproduced in response to each call and the reproduced voice is transmitted. 3. A guidance switching unit is provided in the voice synthesizing unit,
2. The automatic guidance according to claim 1, wherein another utterance pattern is read from the utterance pattern storage unit based on a signal from the guidance switching unit, and the voice synthesizing unit performs voice synthesis based on the signal from the input unit. system.