JPH0695826A - Input operation guide device for information processor - Google Patents

Abstract

PURPOSE:To provide the guide device which can output an appropriate guide message corresponding to a degree of skill of a user against an input error of the information processor. CONSTITUTION:The input operation guide device is provided with an input error deciding part 102 for detecting an input operation which does not vary a state of an information processor 101, as an input error, a knowledge base 105 for storing a message corresponding to the kind of the input error, its condition, history of the processor, and a degree of skill of a user, a history store part 104 for storing history of a state transition of the information processor 1, and a guide output part 106 for outputting an appropriate guide message from the knowledge base 105, based on outputs of the input error deciding part 102 and the history store part 104.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information processing apparatus for communicating with a person, and an input operation for presenting to the user a functional explanation of the information processing apparatus according to an efficient usage method and a user's proficiency level. Regarding the guide device.

[0002]

2. Description of the Related Art In recent years, in order to make it easier for a user to use an information processing device, various guide devices have been proposed which change the response method or prevention method according to the content of an input error to guide the user. ing. An example will be described below. (1) "Man-machine interface device"
Japanese Patent Laid-Open No. 3-201812) proposes a guide device that monitors a user's input procedure, extracts and predicts the characteristics of the input pattern, and uses the guide as a guide. (2) "Help screen generation device" (Japanese Patent Laid-Open No. 1-14761)
No. 6), when the key input means is erroneously operated,
A guide device has been proposed that explains the reason for the error and the keys that can be operated. (3) "Information processing device having an advice function based on usage history" (Japanese Patent Laid-Open No. 2-96823) proposes a guide device that guides based on a history of manual input by a user. (4) "Message display method" (JP-A-2-19091)
In Japanese Patent Laid-Open No. 7), a guide method is proposed in which the frequency of appearance of messages is measured, and the output of messages with high frequency is suppressed to output messages according to the user's proficiency level. (5) "History-dependent help control system" (Japanese Patent Laid-Open No. 2-216
Japanese Patent No. 516) proposes a guide method for determining a guide message by using the history of the operating state of the system of the data processing device.

[0003]

In the input operation of the information processing apparatus, as an appropriate guide method for the user, an appropriate input operation method and an appropriate input error elimination operation at the time of the input operation or when an input error is made. It is important to present the guide message and that the presented guide message is appropriate for the user's proficiency level.

However, the above-mentioned conventional guide device cannot always provide an appropriate guide method. That is, the guide devices of (1) and (3) above are
Since the guide message is output based on the history of the input procedure of the user without using the history of the processing state of the information processing device, an inappropriate guide that does not match the processing state of the information processing device may be displayed. Sometimes it was done. Further, since the guide devices of the above (2) and (4) are configured to perform only the guide for the input error elimination operation after the input error occurs, the guide device for the appropriate input operation during the input operation is provided. Could not be done. Further, although the guide device of (5) is configured to perform the guide by using the history of the processing state of the information processing device, similar to (2) and (4), the guide device after the input error occurs. It was only a guide.

Therefore, the present invention has been made in order to solve the above-mentioned problems, and it is possible to perform an appropriate guide according to the user's proficiency level for input operation and input error. An object is to provide an operation guide device.

[0006]

An input operation guide device according to a first aspect of the present invention detects correctness of an input operation which does not change a processing state of the information processing device, among input operations to the information processing device by a user. The input error determination unit, the content of the input error, the history of the processing state of the information processing device, the knowledge base in which the user's proficiency level and the guide message corresponding thereto are stored, and the history of the processing state of the information processing device. A history storage unit for storing the guide message and a guide output unit for outputting the guide message stored in the knowledge base according to the output of the input error determination unit and the output of the history storage unit are provided.

In the input operation guide device according to the second aspect of the present invention, the knowledge base indicates the contents of the input error, the history of the processing state of the information processing device, the user's proficiency level and the guide message for each user. Store. Furthermore, the input operation guide device according to the invention of claim 3 is different from the input operation guide device of claim 1 in that input errors are classified based on the output of the input error determination unit and the output of the history storage unit. It further comprises an input error classification unit for registering the message in the knowledge base.

[0008]

The input operation guide device according to the invention of claim 1 is
An input operation that does not change the processing state of the information processing device is regarded as an input error, and the input error determination unit detects it. The guide output unit selects a guide message in the knowledge base based on the information from the history storage unit and the information from the input error determination unit. In the guide message, the degree of unfamiliarity of the user is set. The guide output unit selects an appropriate message according to the degree of proficiency and outputs the message.

In the input operation guide device according to the second aspect of the present invention, since the guide message for an input error has different proficiency levels set for each user, a message corresponding to each user's proficiency level is output. It is possible. The input error classification unit of the input operation guide device according to the invention of claim 3 determines whether or not there is a corresponding input error in the knowledge base, and if there is no corresponding input, receives new guide message data and registers it in the knowledge base. To do.

[0010]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the configuration of an information processing system including an input operation guide device according to an embodiment of the present invention. The information processing system includes an input device 108, an information processing device 101, an output device 107, and a guide device.

As the input device 108, for example, a keyboard or a mouse is used. As the output device 107, for example, a liquid crystal display is used. In addition, the information processing device 10
Reference numeral 1 denotes a processing device that executes a word processor, which is application software in this example. The guide device includes an input error determination unit 102 that determines whether input information from the input device 108 is correct, a history storage unit 104 that stores a history of processing states of the information processing device 101, an input determination unit 102, and a history storage unit 104. The input error classification unit 103 that classifies input errors based on the output information from the user and registers the guide message in the knowledge base 105, the type of input error, the condition, the history of the processing state of the information processing device, and the user's proficiency level. Knowledge base 105 for storing combination data with a guide message
And a guide output unit 106 that outputs an appropriate guide message to the output device 107 based on the contents registered in the knowledge base 105.

Next, the operation of the input operation guide device will be described. In the following, after running the application software of the Japanese word processor and inputting a simple sentence,
The operation when switching to the "calculator" mode and performing arithmetic processing will be described as an example. FIG. 10 is an operation explanation flow chart showing the contents of the input operation to reach the “calculator” mode for convenience of explanation. [Input Operation in Step 1] First, referring to FIG. 1 and FIG. 10, the application software of the Japanese word processor is executed in the information processing apparatus 101, and the Japanese word processor input mode is set. Can write a sentence. " Further, the user presses the "calculator / clock / calendar" selection key to execute "calculator", which is one function of the word processor. FIG. 2 shows the screen 201 displayed on the output device 107 at this stage. On the screen 201, the text "Here you can write ..." is displayed by inputting characters, which means "calculator" 202 and "clock / calendar" 203 by operating the "calculator / clock / calendar" selection key. The icon is displayed.

The history storage unit 104 stores the history data 301 of the processing state as shown in FIG. 4 in response to the change of the processing state from the Japanese character input mode to the "calculator / clock / calendar" selection mode. To be done. Input error determination unit 1
02 determines whether the input operation of the "calculator / clock / calendar" key is correct. In the above case, it is not a typo,
The information is output to the guide output unit 106.

The guide output unit 106 is an input error determination unit 1
02 and information from the history storage unit 104,
An appropriate guide message is output to the output device 107 according to the procedure shown in FIG. That is, referring to FIG. 8, judging from the information of the input error determination unit 102 and the history storage unit 104, the guide output unit 106 recognizes that the input operation is not a mistake but a history update, and Search the guide message in the base 105. FIG. 6 shows data stored in the knowledge base 105. The knowledge base 105 includes types of input mistakes for distinguishing various input mistakes, conditions of the input mistakes, a history of processing states of the information processing device, and an unfamiliarity level that is a measure of the user's proficiency level. , Guide messages corresponding to these conditions are registered.
The guide output unit 106 receives the information indicating “update history” given from the input error determination unit 102 and the history storage unit 1
The message in the upper part of FIG. 6 is selected from the history data given from 04 and output to the output device 107. A guide message 204 output from the guide output unit 106 is displayed in the lower part of the screen in FIG. This guide message 204 is an appropriate message for guiding the next input operation, and is effective for a user who is unfamiliar.

Note that, in this input step, the guide when the processing state of the information processing device is changed by a key input operation other than the "calculator / clock / calendar" key is out of the scope of the present invention. [Step 2 input operation] "Calculator / Clock / Calendar"
To select the "calculator" mode from the selection modes, select the "calculator" side with the "cursor move" key and operate the "execute" key. By this operation, the "calculator" mode is selected, and the screen display changes to the screen shown in FIG. Screen 205
A display unit 206 for calculating the calculator is displayed on. At the same time, the history data in the history storage unit 104 is updated to the content shown in FIG. Upon receiving this history update, the guide output unit 106 checks whether or not there is a condition corresponding to the history in the knowledge base 105. In this case, as shown in FIG. 6, since the corresponding condition is not found in the knowledge base 105, the guide message is not output.

Further, referring to FIG. 10, when an input key other than the “cursor move” key or the “execute” key is operated, the input error determination unit 102 determines that there is an input error, and the guide output unit 106 is notified. Output information. The history storage unit 104 does not update the history and gives the history having the content illustrated in FIG. 4 to the guide output unit 106. The guide output unit 106 checks the knowledge base 105 based on the information of both, selects the message shown in the lower part of FIG. 6, and displays it on the screen of the output device 107. At this time, as shown in FIG. 8, the unfamiliarity degree of the knowledge base 105 is reset to a large degree. As a result, the guide message is output until the unfamiliarity level becomes 0 for the subsequent similar input operation or input error operation. [Input operation of step 3] When performing the calculation in the "calculator" mode, the keys that can be input are the function keys F1 to F.
8 and a numeric keypad specially assigned to the calculator. Then, by operating these keys, the calculation is executed. In this case, it is a regular input operation and the guide message is not output.

However, when an input key other than the above function keys and numeric keys is operated, for example, when a normal numeric key assigned to the keyboard is operated, the input error determination unit 102 determines that an input error has occurred. judge.
Note that the processing state of the word processor does not change due to this input error, and the "calculator" mode is maintained. When the input error is determined, the guide output unit 106 tries to output the guide message according to the procedure shown in FIG.
However, the knowledge base 105 described in this example above is
As shown in FIG. 6, a message regarding an input error in the "calculator" mode is not stored. Therefore, in order to cope with such a case, the input error classification unit 103 operates. FIG. 9 is an operation flow diagram of the input error classification unit 103. The input error classification unit 103 uses the current knowledge base 105.
When an appropriate message for an input error is not stored in the text, the input error condition, the history condition, the guide message, and the unproficiency level are newly registered in the knowledge base 105. The input of these additional data may be directly performed by the user or the content of the correct method found in the online help may be input. FIG. 7 shows the contents of the knowledge base 105 updated by this operation. As a result, the guide message shown in FIG. 7 is output according to the level of proficiency with respect to subsequent input errors in the "calculator" mode.

As described above, in the above embodiment, the guide message for the input operation and the guide message at the time of an input error are output according to the user's proficiency level. That is, if an input error occurs, the unfamiliarity level in the knowledge base 105 is set to be large and a guide message is output. In addition, if the regular input operation is performed,
As the user's proficiency level has improved, the unproficiency level in the knowledge base 105 is reduced, and finally the guide message is not output.

The change of the unfamiliarity level with respect to the user's proficiency level is not limited to the method of decrementing by 1 as in the above embodiment,
Other methods such as a method of multiplying by a number of 0 to 1 may be used. In the above embodiment, the knowledge base 105
As the history condition in the above, an example in which the history is simply listed is shown, but it is also possible to use a regular expression or BNF notation.

Further, the unfamiliarity level in the knowledge base 105 may be set for each user based on the user's identification information, for example. In this case, it is possible to output an appropriate guide message according to the proficiency level of each user. further,
In the above embodiment, a part of the operation of the word processor has been described, but the operation is not limited to this.
The present invention can be applied to input operations of other information processing devices.

[0021]

As described above, the input operation guide device for an information processing apparatus according to the present invention uses the type of input error and the history of state transitions of the information processing apparatus to guide the input operation. Since it is configured to include a judgment unit, a knowledge base, a history storage unit, and a guide output unit, users should be careful and appropriate countermeasures for input operations that are highly likely to cause errors during input operations. An input operation guide device that can be provided according to the degree is realized.

Further, by providing the input error classification unit, the contents of the knowledge base can be enriched and the guide contents of the input error can be improved.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an information processing system having an input operation guide device according to an embodiment of the present invention.

FIG. 2 shows an information processing apparatus according to an embodiment of the present invention,
Japanese word processor "Calculator / Clock / Calendar"
It is a screen display diagram which shows the display screen of the output device in the selection mode.

FIG. 3 is a screen display diagram showing a display screen of the output device when a “calculator” mode is selected in the embodiment.

FIG. 4 is a diagram showing the contents of a history storage unit in a “calculator / clock / calendar” selection mode in the embodiment.

FIG. 5 is a diagram showing the contents of a history storage unit in a “calculator” mode in the embodiment.

FIG. 6 is a diagram showing the contents of a knowledge base in a “calculator / clock / calendar” selection mode in the embodiment.

FIG. 7 is a diagram showing the contents of a knowledge base in a “calculator” mode in the embodiment.

FIG. 8 is an operation flowchart showing the operation of the guide output unit.

FIG. 9 is an operation flowchart showing the operation of the input error classification unit.

FIG. 10 is an explanatory diagram of an input operation up to selection of a “calculator” mode of the Japanese word processor in the embodiment.

[Explanation of symbols]

 101 information processing device 102 input error determination unit 103 input error classification unit 104 history storage unit 105 knowledge base 106 guide output unit 107 output device 108 input device

Claims (3)

[Claims] 1. An input error determination unit that detects correctness of an input operation that does not change a processing state of the information processing apparatus among input operations to the information processing apparatus by a user, the content of the input error, and the information processing apparatus. Processing state history,
A knowledge base that stores user proficiency levels and guide messages corresponding to these, a history storage unit that stores a history of processing states of the information processing device, an output of the input error determination unit, and a history storage unit An input operation guide device, comprising: a guide output unit that outputs the guide message stored in the knowledge base according to the output. 2. The input operation guide according to claim 1, wherein the knowledge base stores a content of an input error, a history of a processing state of the information processing apparatus, a user's proficiency level and a guide message for each user. apparatus. 3. The input operation guide device includes an input error classification unit that classifies an input error from the output of the input error determination unit and the output of the history storage unit and registers a new guide message in the knowledge base. The input operation guide device according to claim 1, further comprising: