JPH0628275A - Electronic processing system for applications - Google Patents

Abstract

PURPOSE:To provide an electronic processing system for applications which enables application data to efficiently be processed on a center device and an applicant's terminal. CONSTITUTION:A contents deciding means 16 decides the contents of application data stored in a received mail box means 14 from the user terminal 10 and classifies the data into correct application data, data including correctable errors, and data including uncorrectable errors. The correct application data and application data including the correctable errors are stored in an application storage means 18 and the data including the correctable errors are corrected by an operator through an error correcting means 20. The application data, the application data including the uncorrectable errors, and the corrected data are processed by a processing result generating means by adding messages indicating an acceptable and an unacceptable state, error contents, and correction results. and stored in a user mail box means 24, and the processing results are returned by electronic mailing at a request from the user terminal 10.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic processing system for application documents in which a center device receives and processes application form data in a format transmitted from a user terminal by e-mail. In order to use the facility and perform business, regardless of whether it is a public office or the private sector, various permit and approval application procedures are required.

On the other hand, in recent years, the development of personal computer communication as a new information means has been remarkable, and more efficient processing can be achieved by cooperating with personal computer communication and information processing technology by a host computer. For this reason, it is conceivable that the host computer will process the document application work that is being performed to obtain various permits and approvals, and the electronic processing system that handles such application work,
It is desirable to enable users to apply efficiently and to reduce the human burden on the center device as much as possible.

[0003]

2. Description of the Related Art In a conventional electronic processing system that sends application data from a user terminal to a host computer of a center device by electronic mail and performs authorization processing,
The focus is on digitizing and transmitting and receiving application data. That is, the applicant uses a terminal such as a word processor to create application document data according to a predetermined format and sends it to the center device e-mail box by using the user ID using personal computer communication e-mail. To do.

In the center device, the application form data is taken out from the electronic mail box, displayed on the display, and the operator checks the contents of the application form. If correct, the application form data is accepted and sent to the host computer. Enter and notify the applicant of acceptance. If there is an error, the applicant will be notified individually that the request will not be accepted.

[0005]

However, in such a conventional electronic processing system for application documents, the center device artificially checks the content of the application data and accepts or rejects the application. Since only the result of the above was notified, in the case of non-acceptance, the applicant needs to review the content or contact the center side and listen to the error content, so it takes time to correct the error. is there.

[0006] In addition, when applying for the extension of terminals used in the system, an application form is prepared and sent by e-mail each time. Although it is only necessary to change a part of the content of the application form used when opening the application, the application form must be created from the beginning, the same mistakes are likely to occur, and the application work takes time and effort. was there.

The present invention has been made in view of the above conventional problems, and provides an electronic processing system for application documents which enables efficient processing of application data in the center device and the applicant terminal. The purpose is to do.

[0008]

FIG. 1 is a diagram illustrating the principle of the present invention. First, according to the present invention, the application data having a predetermined format transmitted from the user terminal 10 by email is sent to the center device 1.
The electronic processing system for application documents received and processed in 2 will be the contrast.

In the present invention as such an electronic processing system for application documents, a reception mail box means 14 for receiving and storing application data from the user terminal 10 is provided and stored in the reception mail box means 14. The applied application data is taken out and the content is determined by the content determination means 16, and is classified into correct application data, application data including a correctable error, and application data including an uncorrectable error.

The correct application form data which has been determined by the content determining means 16 and the application form data including a correctable error are stored in the application form storing means 18 and accepted. The application form data including a correctable error in the application form storage means 18 is extracted by the error correction means 20 and corrected by the operator's operation. The correct application data determined by the content determination means 16, the application data including an uncorrectable error, and the application data corrected by the error correction means 20 are accepted or rejected by the processing result creating means 22. , The error content, and the processing result to which the message of the correction result of the error content is added are created and stored in the user mailbox means 24, and the user terminal 10
The processing result is returned by e-mail in response to the request from.

Here, the content determination means 16 checks the content of the application form data, and if it determines an unacceptable error such as a format error or omission of entry of items, stores the application form data in the application form storage means 18. Without doing so, the processing result is transferred to the processing result creating means 22 and the processing result to which the error message is added is stored in the user mailbox means 24 and returned.

Further, the content determination means 16 checks the content of the application form data, and can correct if it determines an unprocessable error such as a correct item selection not being made from among a plurality of predetermined items. It is accepted as application form data including an error, stored in the application form storing means 18, corrected, and formally accepted. Further, the content determination means 16 checks the content of the application form data, and if it determines an operation failure error such as the period until the desired completion date is set shorter than a predetermined number of days, the application including a correctable error is applied. It is accepted as form data, stored in the application form storing means 18, corrected, and formally accepted.

Furthermore, regarding the application form data having a different data format, the content determination means 16 does not perform the content determination, and the application form data is deleted and the subscriber terminal 10 that applied for is notified of the data deletion.

[0014]

In the electronic processing system for application documents according to the present invention having such a structure, the contents of the application data are automatically judged by the center device, and only the uncorrectable error is automatically returned and corrected. Such errors will be accepted after being corrected by batch processing after being accepted.

Therefore, on the side of the center apparatus, the operator may intervene to correct only the application form data including a correctable error, and the human burden on the center apparatus can be greatly reduced. Further, as for error correction, a message indicating an error location is provided according to the result of content determination, so that the error can be corrected efficiently. Furthermore, for each of the received application form data, the application form data that includes an uncorrectable error, and the correct application form data that is corrected by batch processing by including an error that can be corrected, acceptance, rejection, and Since the error contents and correction messages are added and automatically returned to the applicant, the suitability of the application result can be specifically understood.

[0016] Particularly, since the accepted application form data is returned, by storing this return data in a file at the applicant terminal, for example, in the case of an extension application, the correct application received first It is only necessary to read the application data and change only the part that accompanies the expansion, and it is possible to create error-free application data and to efficiently perform the application work that accompanies the expansion.

Regarding the application form data returned as an unacceptable error, by looking at the message indicating what kind of error is present, the error part can be known and the necessary correction can be immediately made. You can efficiently re-submit the form data. Furthermore, regarding the application form data that has an error corrected by the center side, the cause of the error can be known from the error content and a message indicating how the error was corrected, and the occurrence of errors in subsequent application work It is possible to prevent and obtain the learning effect through the application work, and it is possible to perform the application work with few mistakes.

[0018]

FIG. 2 is a block diagram of an embodiment showing the system structure of the present invention. In FIG. 2, 10 is a user terminal, and a personal computer having a function as a word processor is used. The user terminal 10 is connected to the center device 12 via a communication line such as a telephone line. The center device 12 has an application form / extracted code conversion unit 2 realized by program control of a host computer.
6, application content extraction unit 30, application data content check unit 1
6, content confirmation / correction unit 20, correction completion data extraction unit 36
Also, a processing result creation unit 22 is provided.

As a file for storing the applied data, the application reception mailbox 14, the application data extracted file 28, the application data file 32, the application data database 18, the processing result data file 38 and the user mailbox 24- 1, 24-2, 24-3,
... is provided. The center device 12 will be described in more detail. First, the ID of the center device 12 is stored in the application reception mailbox 14 using a user ID through personal computer communication.
The application form data as the document data sent to the destination is stored.

The application extracting / code converting unit 26 selects the document data stored in the application receiving mailbox 14 from among the document data.
Only the data having the application form number to be processed by the center device 12, that is, only the data that can be regarded as the application form are extracted,
After conversion into a code that can be handled by the host computer of the center device 12, the converted data is stored in the application data extracted file 28.

Here, the code conversion is performed because the data format of the document creation on the user terminal 10 side and the data format of the host computer of the center device 12 are usually different. Is unnecessary. The application content extraction unit 30 extracts the application information entered in the frame from the format of the application data stored in the application data extracted file 28 and stores it in the application data file 32. At this time, it is checked whether the format of the application form data is the same as a predetermined format, and if the format is incorrect, it is determined that there is an unacceptable format error.

The application data content check unit 16 determines the suitability of the application information for the application data file 32 and classifies the application information into correct application information, application information including a correctable error, and application information including an uncorrectable error. Of these, the application form data having correct application information and the application form data of the application information including a correctable error are effectively accepted and stored in the application data database 18. On the other hand, for the application form data of the application information including the uncorrectable error, the error information indicating the uncorrectable error is added and stored in the processing result data file 38.

The processing result data file 38 is stored in the processing result data file 38 as an uncorrectable error even when the processing content extraction unit 30 determines a format error. Application data database 18
With respect to the application form data containing the correctable error stored in, the content confirmation / correction unit 20 operated by the operation of the personal computer 34 calls the application data containing the error that can be corrected by the operator on the display and simultaneously displays the application data. Correct the error part from the error content displayed to correct application information.

When the operator corrects the error portion in this way, the corrected application form data is stored in the application data database 18 with information indicating what kind of error correction has been made. It has been officially accepted. The processing completion data extraction unit 36 extracts correct application form data and error-corrected application form data stored in the application data database 18, and stores them in the processing result data file 38.

The processing result creating section 22 refers to the contents of the processing result data file 38 and adds a unique message to each of correct application data, corrected application data, and application data having an unacceptable error. , User mailboxes 24-1, 24-2, 24-3 prepared for each applicant,
It is stored in one of ... User mailbox 2
The processing results stored in 4-1, 24-2, 24-3, ... Are stored for, for example, 2 weeks, and then deleted by the badge processing. User mailboxes 24-1, 24
After the processing results are stored in -2, 24-3, ..., The contents of the user's user mailbox can be requested from the user terminal 10 and the application form data can be returned.

The types of errors judged by the content check of the application data content check unit 16 will be described below. First, there are two uncorrectable errors: an unacceptable error and a format error. The format error is a case where the format of the application form is completely different from the defined format as described above, and in this embodiment, it is determined during the extraction processing in the application content extraction unit 30. On the other hand, the unacceptable error determined by the application data content check unit 16 is typically a case where necessary items are not described in the frame defined by the application format.

Next, as the errors that can be corrected, there are two errors, that is, a processing impossible error and an operation failure error in this embodiment. An unprocessable error is in application information that selects a specific item from multiple items in the application form,
This is the case when the wrong item is selected. For example, the line type is leased line, telephone line, DDX or FAX
When there are four types of selection items, if an incorrect line is selected, it is determined that the processing is impossible. This unprocessable error can be corrected by selecting the correct item from multiple items,
The error is correctable.

As for the operation failure error, for example, as a field of the application form, a frame is provided for entering a desired date of completion of processing of the application, and the desired date entered in this frame is scheduled by the system. If it is shorter than the number of days that can be processed, the operation of the system itself is hindered, so it is determined as an operation failure error. This operation failure error is also a correctable error because it is sufficient to change the desired completion date to a date exceeding the specified number of days.

Of course, the correctable error is not limited to the unprocessable error and the operation failure error in this embodiment, but may include an appropriate correctable error according to the format and contents of the application form. FIG. 3 is a flow chart showing a series of procedures from the application form preparation at the user terminal to the return after the processing at the center device is completed in the present invention. The processing of FIG. 3 exemplifies the processing of an application form for using the communication network service shown in FIG. 4 and thereafter.

In FIG. 3, first, as shown in step S1, the application form as shown in FIG. 4 is created by the word processor function of the user terminal 10. The format of this application is predetermined, and the necessary items will be entered in the frame of the application. Subsequently, in step S2, the created application form is transmitted to the center device 12 using electronic mail. In the center device 12, the user terminal 10
First, the application form data transmitted from is stored in the application form reception mailbox 14 to be accepted in step S3,
The application form extraction / code conversion unit 26 converts the data into a data format that can be processed by the center device 12.

At this time, the document format of the application form data received in step S4 is, for example, a predetermined OA.
Check if it is in SYS format. If the application form data is in a format other than the OASYS format, further processing cannot be performed. Therefore, the application form data accepted in step S16 is deleted, and the application source data is deleted based on the difference in the data format from the application source. Will be deleted.

If the document format is correct in step S4, the application content extraction unit 30 extracts the application form information entered in the format frame in the application form data of the application data extracted file 28. At this time, as shown in step S5, it is determined whether or not the designated application format, and if there is a format error, step S13.
Proceed to the subsequent return processing.

If there is no format error, the application data content checking unit 16 checks the content of the application data for the content of the application data file 32, and checks whether there is an unacceptable error. If there is an unacceptable error, it cannot be corrected, and the process proceeds to the return process after step S13. If there are no unacceptable errors, step S
7, the application data is registered in the application data database 18 as acceptance data.

Next, in step S8, it is checked whether or not there is an unprocessable error, and if there is an unprocessable error, the content confirmation / correction unit 20 corrects it in step S9. The corrected application data is stored in. On the other hand, if the correction cannot be made in step S9, the process returns to step S13 and subsequent steps.

Next, in step S10, it is checked whether or not there is an operation failure error. If there is an operation failure error, the content confirmation / correction unit 20 if it can be corrected in step S11.
Correct the contents by
Proceed to the return processing after 13. Further, in step S12, it is checked whether or not the registration process of the application data accepted at this time is completed, and the processes of steps S8 to S12 are repeated until the registration process is completed.

When the application registration process is completed, step S13
Then, the presence / absence of a return destination mailbox is determined, and if there is a return destination mailbox, the application form return process is performed in step S14. That is, the processing completion data extraction unit 36 extracts the processing completed application form data from the application data database 18, stores it in the processing result data file 38, and further stores it in the processing result data file 38 in the processing result creation unit 22. A processing result in which a message indicating the processing content is added to the created application form data is created and stored in each of the user mailboxes 24-1, 24-2, 24-3, ... For each user, The processing result is returned in response to the request from the user terminal 10.

If there is no return destination mailbox in step S13, the flow advances to step S15 to store the created processing result in the return error file. In the flowchart of FIG. 3, the application form extraction / code conversion unit 26, the application content extraction unit 30, the application data content check unit 16, and the content confirmation shown in the embodiment of FIG. 2 are shown on the right side of steps S3 to S13. / Attached to each of the correction unit 20, the processing completion data extraction unit 36, and the processing result creation unit 22.
The corresponding numbers are shown, and each part takes charge of the processing of these parts indicated by.

More specifically, it means that each of-is prepared as an independent processing program on the host computer side. FIG. 4 is an explanatory diagram of an application form that has been normally processed in the embodiment of FIG. 2, and all application information is correctly described within the frame of the application form. Further, a request message for the center is shown below the application form.

FIG. 5 is an explanatory view of the processing result of the application form normally processed in FIG. 4 returned to the user terminal. Following the bottom of the application form in FIG. The destination telephone number is shown, and further, an acceptance message of "processed without problems" is shown as a message from the center device. FIG. 6 is an explanatory diagram of an application form in which an unacceptable error occurs in the embodiment of FIG. In the application form of FIG. 6, the request source code and the customer address in “1. User information” in the upper row and the line speed in “2. Terminal line registration” in the lower row are blank. Yes, the required application information has not been entered. Since such application information cannot be corrected even on the side of the center device, it is determined as an unacceptable error, the processing result of the application form causing the unacceptable error shown in FIG. 7 is created and returned to the applicant.

In the processing result of FIG. 7, the completion date, the terminal ID name, and the connection destination telephone number provided after the application form of FIG. 6 are blank, and the contact column from the center says “In the following items There was an error and it was not processed. Requester code, customer address, line speed, etc. "A message indicating the content of the unacceptable error is attached. Therefore, the applicant who receives the return of the processing result of FIG. 7 can immediately know the error in the application form by the added error message and can submit the corrected application form again.

FIG. 8 is an explanatory diagram of an application form in which a processable error that can be corrected is generated in the embodiment of FIG. In the application form shown in FIG. 8, "2400 bps" is specified as the line speed in "2. Terminal line registration" at the bottom, and the first "HDL
Although “C” is selected, such a combination is not possible and it suffices to select the control procedure of the correct combination.
Judged as a processable error that can be corrected.

FIG. 9 shows the processing result of the application form in which the unprocessable error has occurred, that is, the application form in which the error has been corrected.
No. 7 "TTY" is selected as the correct combination for the line speed "2400 bps" as the control procedure of No. 10 (circle 10 in the figure) in "Terminal line registration". Then, as a message for the unprocessable error, "The following items were changed and processed. Control procedure There is no HDLC support in the telephone line." Is displayed in the contact field from the center at the bottom.

FIG. 10 is an explanatory diagram of an application form in which an operation failure error has occurred in the embodiment of FIG. 2. In this application form, the application date of “1. User information” is “March 01, 1992”.
"Third" is entered as "March 5, 1992 (Thursday)" as the desired completion date for "2. Terminal line registration". Absent.
On the other hand, in the center device 14 of FIG. 2, the number of processing days is determined to be one month at the earliest from the application date, and therefore the processing cannot be performed on the requested desired date, so it is determined as an operation failure error. To do. It is determined that such an operation failure error can be corrected because the desired date can be extended.

FIG. 11 is an explanatory diagram of the processing result of correcting the application form in which the operation failure error of FIG. 10 is corrected, and the desired completion date is corrected to “Tuesday, March 31, 1992”. As a result of this change, the center's contact box at the bottom says, "The following items have been changed and processed. Desired date for completion After changing the desired date for completion to March 31, it was processed." The message is attached.

As described above, according to the present invention, when the center side can correct an error like the processing result of the processing impossible error of FIG. 9 and the processing result of the operation failure error of FIG. 11,
At the same time that the application form with the error correction is returned to the user, a message will be displayed indicating what kind of error correction was made, and such feedback to the user side can educate the user through the application practice. It is possible to create an application form without error while repeating the application and to perform efficient application work.

Although the above-mentioned embodiment has been described by way of example of the application processing using the communication network service, the present invention is not limited to this, and can be applied to appropriate permission and approval work using an application form having a fixed format. It can be applied as is.

[0047]

As described above, according to the present invention, the contents of the application form data sent by e-mail are automatically judged by the center device side, and only the application form in which a correctable error has occurred is the operator. Since the batch processing is performed by, the human work on the side of the center device can be minimized.

Further, since the processing result in the center device is returned to the user together with the application form, the processing content can be understood more clearly than the conventional notification of acceptance or rejection. For example, if the application is accepted as correct, it will be returned with a message to the effect that the application was accepted, so store this correct application in a file on the user terminal side. Thus, for example, at the time of application for adding a data terminal, by reading the correct application form returned by the first application and changing only the part associated with the addition, an application without error can be made.

Also, regarding the application form received after the error correction, since a message indicating what kind of correction was made to the corrected application form is attached, it is possible to confirm the content of the application on the user side. It is possible to immediately know if there is such a mistake, and the learning effect that an error-free application form can be created at the next opportunity can be obtained, thereby reducing the error correction on the side of the center device and further improving the processing efficiency.

Further, regarding uncorrectable errors, a message indicating what kind of error is present is returned together with the application form. Therefore, the user can specify the error content from the returned application form and the error message. You can know immediately, correct the error part and make a correct application promptly.

[Brief description of drawings]

FIG. 1 is an explanatory view of the principle of the present invention.

FIG. 2 is a configuration diagram of an embodiment showing the system configuration of the present invention.

FIG. 3 is a flowchart showing an application process of the present invention.

[Fig. 4] Explanatory drawing of the application form processed normally

FIG. 5 is an explanatory diagram of the processing result of a normally processed application.

[Figure 6] Explanatory drawing of the application form that caused an unacceptable error

FIG. 7 is an explanatory diagram of the processing result of the application form in which an unacceptable error occurs

FIG. 8 is an explanatory diagram of an application form in which an unprocessable error has occurred.

FIG. 9 is an explanatory diagram of the processing result of the application form in which the processing impossible error has occurred.

FIG. 10 is an explanatory diagram of an application form in which an operation failure error has occurred.

FIG. 11 is an explanatory diagram of the processing result of the application form in which an operation failure error has occurred.

[Explanation of Codes] 10: User Terminal 12: Center Device 14: Reception Mailbox Means (Reception Mailbox) 16: Content Judgment Means (Application Data Content Check Unit) 18: Application Form Storage Means (Application Data Database) 20: Error correction means (content confirmation / correction section) 22: Processing result creation means (processing result creation section) 24: User mailbox means 24-1 to 24-3: User mailbox 26: Application form extraction / code conversion section 28: Application data extracted file 30: Application content extraction unit 32: Application data file 34: Personal computer 36: Processing completion data extraction unit 38: Processing result data file

Claims (5)

[Claims] 1. The center device (12) stores the application data in a predetermined format transmitted by electronic mail from the user terminal (10).
In an electronic processing system for application documents received and processed by the above, a reception mailbox means (14) for receiving and storing application form data from a user terminal (10) in the center device (12), The application form data stored in the reception mailbox means (14) is taken out to judge the contents, and is classified into correct application form data, application form data including a correctable error, and application form data including an uncorrectable error. Content determining means (16), application storing means (18) for storing correct application data determined by the content determining means (16) and application data including a correctable error, and the application Error correction means (20) for extracting application form data containing a correctable error from the storage means (18) and correcting it by an operator's operation; Each of the correct application form data determined by (16), the application form data including an uncorrectable error, and the application form data corrected by the error correction means (20), acceptance or rejection, error content, A request from the user terminal (10) for storing a processing result creating means (22) for creating a processing result to which a message of a result of correcting the error content is added and a processing result created by the processing result creating means (22). User mailbox means (24) for returning the processing result to the user by e-mail
An electronic processing system for application documents, characterized in that 2. The electronic processing system for application documents according to claim 1, wherein the content determination means (16) checks the content of the application data, and an unacceptable error such as a format error or omission of entry of items. If it is determined that the application data is transferred to the processing result creating means (22) without storing the application data in the application storage means (18) and an error message is added, the processing result is added to the user mailbox. An electronic processing system for application documents, which is stored in a means (24) and returned. 3. The electronic processing system for application documents according to claim 1, wherein the content determination means (16) checks the content of the application data and selects the correct item from a plurality of predetermined items. An electronic processing system for application documents, characterized in that when an unprocessable error such as not being made is determined, it is accepted as application form data containing a correctable error and stored in the application form storage means (18). . 4. The electronic processing system for application documents according to claim 1, wherein the content determination means (16) checks the content of the application data, and the period until the desired completion date is shorter than a predetermined number of days. An electronic processing system for application documents, characterized in that when an operation failure error such as a setting is determined, it is accepted as application form data including a correctable error and stored in the application form storage means (18). . 5. In the electronic processing system for application documents according to claim 1, the application form data having different data formats are deleted without the content determination means (16) performing content determination. And applied for the subscriber terminal (1
An electronic processing system for application documents, characterized in that 0) is notified of data deletion.