JP3021190B2 - Electronic processing system for application documents - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic document processing system for receiving and processing application data of a fixed format sent from a user terminal by e-mail at a center device. Regardless of whether you are a government office or the private sector, you need to apply for various permits and licenses in order to use the facilities and perform business.

On the other hand, in recent years, the development of personal computer communication as a new information means has been remarkable, and more efficient processing can be performed in cooperation with personal computer communication and information processing technology by a host computer. For this reason, it is conceivable that the document application business that is performed to obtain various licenses is processed by the host computer using personal computer communication, and in an electronic processing system that handles such application business,
It is desirable to enable efficient application work for users and to reduce the human burden on the center device as much as possible.

[0003]

2. Description of the Related Art In a conventional electronic processing system for transmitting application form data from a user terminal to a host computer of a center device by e-mail and performing a permit / authorization process,
The emphasis is on digitizing and transmitting application data. That is, the applicant creates application document data in a predetermined format using a terminal such as a word processor, and transmits the application document data to an electronic mail box of the center device using a user ID using an electronic mail of personal computer communication. I do.

In the center device, application data is taken out of the e-mail box, displayed on a display and the operator checks the contents of the application, and if correct, accepts the application data and sends it to the host computer. Enter and notify the applicant that it has been accepted. If there is an error, the applicant will be notified individually that it will not be accepted.

[0005]

However, in such a conventional electronic processing system for application documents, the content of application data is artificially checked by a center device and accepted or rejected by the applicant. In the case of rejection, the applicant has to review the contents or ask the center side to listen to the error contents. is there.

[0006] In addition, every time an application for adding a terminal used in the system is made, an application form is created and sent by e-mail. Although it is only necessary to change a part of the application form used when opening the application, the application form must be created from the beginning, making the same mistake easily, and the application work takes time and effort was there.

[0007] The present invention has been made in view of such conventional problems, and provides an electronic processing system for application documents in which a center device and an applicant terminal can efficiently process application data. The purpose is to do.

[0008]

FIG. 1 is an explanatory view of the principle of the present invention. First, according to the present invention, a fixed form application data transmitted from a user terminal 10 by e-mail is transmitted to the center device 1.
The electronic processing system for the application documents received and processed in step 2 is used as a control.

According to the present invention, as such an electronic system for processing application documents, there is provided a reception mailbox unit 14 for receiving and storing application data from the user terminal 10, and is stored in the reception mailbox unit 14. The application data obtained is taken out and the contents are judged by the content judging means 16, and the application data is classified into correct application data including application errors that can be corrected and application data including errors that cannot be corrected.

The correct application data determined by the content determination means 16 and the application data including a correctable error are stored in the application storage means 18 and accepted. The application form data including an error that can be corrected from the application form storage unit 18 is extracted by the error correction unit 20 and corrected by the operation of the operator. The correct application data determined by the content determination unit 16, the application data including an uncorrectable error, and the application data corrected by the error correction unit 20 are accepted or rejected by the processing result creation unit 22. , An error content and a correction result message of the error content are added as a processing result, and stored in the user mailbox means 24, and the user terminal 10
Returns the processing result by e-mail in response to the request from.

Here, the content judging means 16 checks the content of the application form data, and if it determines a non-acceptable error such as a format error or omission of entry of an item, stores the application form data in the application form storing means 18. The processing result to which the error message is added without being transferred to the processing result creating means 22 is stored in the user mailbox means 24 and returned.

The content judging means 16 checks the content of the application form data, and if it determines a processing impossible error such as a failure to correctly select an item from a plurality of predetermined items, the content can be corrected. It is received as application data including an error, stored in the application storage unit 18, corrected, and then officially received. Further, the content judging means 16 checks the content of the application form data and, when judging an operation failure error such as a period until the desired completion date is set shorter than a predetermined number of days, if the application fault includes an error including a correctable error. It is received as application data, stored in the application form storage means 18, and after correction, it is formally received.

Furthermore, the application data having a different data format is not judged by the content judging means 16 and the application data is deleted and the data is notified to the subscriber terminal 10 which applied.

[0014]

In the electronic document processing system according to the present invention having such a configuration, the content of the application data is automatically determined by the center device, and only the error that cannot be corrected is automatically returned and corrected. After receiving such errors, they are corrected by batch processing and received formally.

For this reason, on the side of the center device, the operator only has to intervene and correct only the application form data containing a correctable error, and the human burden on the center device can be greatly reduced. In addition, a message indicating the location of the error is provided according to the result of the content determination, so that the error can be corrected efficiently. Further, for each of the received application data, application data including an uncorrectable error, and correct application data corrected by batch processing by including a correctable error, the application data is accepted, rejected, Since the error message and the message of the correction content are automatically returned to the applicant with the message added, the propriety of the application result can be specifically determined.

In particular, since the received application form data is returned, storing this return data in a file at the applicant terminal allows, for example, in the case of an expansion application, the correct application received first. It is sufficient to read out the application data and change only the part accompanying the extension, it is possible to create application data without errors, and it is possible to efficiently perform the application work associated with the extension.

Regarding the application data returned as an unacceptable application with an error, the user can know the error portion and immediately make necessary corrections by looking at the message of the type of error. Document data can be resubmitted efficiently. Furthermore, for application data with errors corrected by the center, the cause of the error can be known from the error details and a message indicating how the error was corrected. Prevention, learning effect is obtained through application work, and application work with few errors can be performed.

[0018]

FIG. 2 is a block diagram of an embodiment showing the system configuration of the present invention. In FIG. 2, reference numeral 10 denotes a user terminal, which uses a personal computer having a function as a word processor. The user terminal 10 is connected to the center device 12 via a communication line such as a telephone line. The center device 12 has an application / extraction code conversion unit 2 realized by program control of a host computer.
6, application content extraction unit 30, application data content check unit 1
6, content confirmation / correction unit 20, correction completion data extraction unit 36
And a processing result creation unit 22.

The application data reception mailbox 14, the application data extracted file 28, the application data file 32, the application data database 18, the processing result data file 38, and the user mailbox 24- 1,4-2,24-3,
Are provided. The center device 12 will be described in more detail. First, the application reception mailbox 14 is provided with an ID of the center device 12 using a user ID through personal computer communication.
It accumulates application data as document data sent to the address.

The application form extraction / code conversion section 26 converts the document data stored in the application form
Only those having an application form number to be processed by the center device 12, that is, only data that can be regarded as an application form, are extracted.
After the code is converted into a code that can be handled by the host computer of the center device 12, the code is stored in the application data extracted file 28.

Here, code conversion is performed because the data format of document creation on the user terminal 10 side and the data format on the host computer of the center device 12 are usually different. Is unnecessary. The application content extraction unit 30 extracts the application information entered in the frame from the application data format stored in the application data extracted file 28 and stores it in the application data file 32. At this time, it is checked whether the format of the application form data is the same as a predetermined format. If the format is incorrect, it is determined that there is an unacceptable format error.

The application data content check unit 16 judges whether the application information is appropriate for the application data file 32 and classifies the application information into application information including correct application information and an error that cannot be corrected. Among these, the application data having the correct application information and the application data of the application information including an error that can be corrected are received effectively and stored in the application data database 18. On the other hand, the application form data of the application information including the uncorrectable error is stored in the processing result data file 38 after adding error information indicating the uncorrectable error.

The processing result data file 38 is stored in the processing result data file 38 as an uncorrectable error even if the processing content extraction unit 30 determines a format error. Application data database 18
With respect to the application data containing a correctable error stored in the application, the content confirmation / correction unit 20 operated by the operation of the personal computer 34 calls the application data containing the correctable error on the display by the operator, and simultaneously displays it. Correct the error part to the correct application information based on the error content.

When the error portion is corrected by the operator as described above, information indicating what kind of error correction has been performed is added, and the corrected application form data is stored in the application data database 18. It has been officially accepted. The processing completion data extraction unit 36 extracts correct application form data and error corrected application form data stored in the application data database 18 and stores them in the processing result data file 38.

The processing result creating unit 22 refers to the contents of the processing result data file 38 and adds a unique message to each of the correct application data, the corrected application data, and the application data having an unacceptable error. , User mailboxes 24-1, 24-2, 24-3, prepared for each applicant
... is stored. User mailbox 2
The processing results stored in 4-1, 24-2, 24-3,... Are stored for, for example, two weeks, and then deleted by badge processing. User mailboxes 24-1 and 24
After the processing results are stored in -2, 24-3,..., The user terminal 10 can request the contents of the user's mailbox at any time and return the application form data.

Here, the types of errors determined by the content check of the application data content check unit 16 will be described as follows. First, there are two uncorrectable errors: a rejection error and a format error. As described above, the format error is a case where the format of the application form is completely different from the determined format. In this embodiment, the format error is determined at the time of the extraction process in the application content extracting unit 30. On the other hand, the rejection error determined by the application data content check unit 16 is typically a case where necessary items are not described in a frame defined in the application format.

Next, in this embodiment, there are two errors that can be corrected, a processing impossible error and an operation failure error. A processing impossible error is the application information that selects a specific item from multiple items in the application form,
This is when an incorrect item is selected. For example, as a line type, a dedicated line, a telephone line, DDX or FAX
When there are four types of selection items, if a wrong line is selected, it is determined that a processing impossible error has occurred. This unhandled error can be corrected by selecting the correct item from multiple items,
The error is correctable.

The operation failure error includes, for example, a frame in which the desired date of completion of application processing is entered as an item of the application form, and the desired date entered in this frame is assumed by the system. If the number of days is shorter than the number of days that can be processed, the operation of the system itself is hindered. Since this operation failure error can be changed, for example, from the desired completion date to a date exceeding the specified number of days, the operation failure error is a correctable error.

Of course, the errors that can be corrected are not limited to the processing impossible error and the operation failure error in this embodiment, and may include errors that can be appropriately corrected according to the format and contents of the application form. FIG. 3 is a flowchart showing a series of procedures from the creation of an application form at the user terminal to the return after the processing in the center device according to the present invention. In the processing of FIG. 3, the processing of an application for using the communication network service shown in FIG. 4 and thereafter is taken as an example.

In FIG. 3, first, as shown in step S1, an application form as shown in FIG. 4, for example, is created by the word processing function of the user terminal 10. The format of this application form is determined in advance, and necessary items are entered in the frame of the application form. Subsequently, in step S2, the created application form is transmitted to the center device 12 using an electronic mail. In the center device 12, the user terminal 10
The application form data transmitted from is received in step S3 by first storing it in the application form reception mailbox 14.
The application form extraction / code conversion unit 26 converts the data into a data format that can be processed by the center device 12.

At this time, the document format of the application data received in step S4 is, for example, a predetermined OA, for example.
Check whether the format is SYS. If the application data is in a format other than the OASYS format, since the subsequent processing cannot be performed, the application data received in step S16 is deleted, and the application data is transmitted to the applicant based on the difference in the data format. Notify that has been removed.

If the document format is correct in step S4, the application content extracting unit 30 extracts the application form information entered in the format frame in the application form data of the application data extracted file 28. At this time, as shown in step S5, it is determined whether or not the application form is a designated application form. If there is a format error, step S13 is executed.
Proceed to subsequent return processing.

If there is no format error, the application data content check unit 16 checks the content of the application data for the content of the application data file 32 and checks whether there is an error that cannot be accepted. If there is an unacceptable error, it is impossible to correct the error, and the process proceeds to the return process from step S13. If there is no unacceptable error, step S
In step 7, the application data is registered in the application data database 18 as acceptance data.

Subsequently, the flow advances to step S8 to check whether there is an unprocessable error. If there is an unprocessable error, the content confirmation / correction unit 20 corrects the error in step S9. Store the corrected application form data in. On the other hand, if the correction could not be made in step S9, the flow proceeds to the return processing from step S13.

Subsequently, in step S10, the presence / absence of an operation failure error is checked. If there is an operation failure error, the content confirmation / correction unit 20 checks if it can be corrected in step S11.
The content is corrected according to the above.
Proceed to return processing after 13. Further, at step S12, it is checked whether or not the registration processing of the application data received at this time is completed, and the processing of steps S8 to S12 is repeated until the registration processing is completed.

When the application registration process is completed, step S13
Then, it is determined whether there is a return destination mailbox, and if there is a return destination mailbox, an application form return process is performed in step S14. That is, the processing completion data extraction unit 36 extracts the processing completed application form data from the application data database 18 and stores it in the processing result data file 38, and further stores the processing result data file 38 in the processing result data file 38. A processing result in which a message indicating the processing content is added to the application data thus created is created, and stored in each of the user mailboxes 24-1, 24-2, 24-3,. The processing result is returned in response to the request from the user terminal 10.

If there is no return destination mailbox in step S13, the flow advances to step S15 to store the created processing result in the return error file. Also, in the flowchart of FIG. 3, the application form extraction / code conversion unit 26, application content extraction unit 30, application data content check unit 16, and content confirmation shown in the embodiment of FIG. / Correction unit 20, processing completion data extraction unit 36, and processing result creation unit 22
, And each part handles the processing of the parts indicated by.

More specifically, it means that each of the above is prepared in the host computer as an independent processing program. FIG. 4 is an explanatory diagram of an application that has been normally processed in the embodiment of FIG. 2, and all application information is correctly written in the application format frame. Further, a request message to the center is shown below the application form.

FIG. 5 is an explanatory view of the processing result returned to the user terminal of the application form normally processed in FIG. 4. The completion date, terminal ID name, connection The telephone number of the destination is shown, and an acceptance message of "processed without any problem" is shown as a message from the center device. FIG. 6 is an explanatory diagram of an application form in which an unacceptable error has occurred in the embodiment of FIG. In the application form shown in FIG. 6, the requester code and the customer address in “1. User information” in the upper row and the line speed in “2. Terminal line registration” in the lower row are blank. Required application information has not been entered. Since such application information cannot be corrected on the side of the center device, it is determined that the error is an unacceptable error, and a processing result of the application form in which the unacceptable error shown in FIG. 7 is generated is created and returned to the applicant.

In the processing results shown in FIG. 7, the completion date, terminal ID name, and connection destination telephone number provided after the application form in FIG. There was an error and the message could not be processed. The request source code, customer address, line speed, and a message indicating the nature of the unacceptable error were added. Therefore, the applicant who has received the processing result of FIG. 7 can immediately know the error of the application form by the added error message and can submit the corrected application form again.

FIG. 8 is an explanatory diagram of an application in which a processable error that can be corrected has occurred in the embodiment of FIG. In the application form of FIG. 8, “2400 bps” is designated as the line speed in “2. Terminal line registration” in the lower row, and “HDL.
"C" is selected, but there is no such combination, and it is sufficient to select the correct combination of control procedures.
It is determined that the error cannot be processed.

FIG. 9 shows the processing result of the application form in which the processing impossible error has occurred, that is, the application form in which the error has been corrected.
No. 7 “TTY” is selected as a correct combination for the line speed “2400 bps” as the control procedure of No. 10 (circle 10 in the drawing) in “terminal line registration”. Then, as a message for the processing impossible error, a message from the center at the bottom indicates "The following items have been changed and processed. Control procedure There is no HDLC support on the telephone line."

FIG. 10 is an explanatory diagram of an application in which an operation failure error has occurred in the embodiment of FIG. 2. In this application, the application date of “1. User information” is “March 01, 1992”.
"Thursday, March 05, 1992" is entered for "2. Terminal Line Registration" as the desired date for "Date", and only five days from the application date to the desired date of completion including the application date Absent.
On the other hand, in the center device 14 of FIG. 2, the number of processing days is determined to be one month at the earliest from the application date. I do. Such an operation failure error is determined to be a correctable error since the desired date may be extended.

FIG. 11 is an explanatory diagram of the processing result obtained by correcting the application form in which the operation failure error occurred in FIG. 10, and the desired completion date has been corrected to “March 31, 1992 (Tue)”. Along with this correction, the message from the bottom center shows "The following items were changed and processed. Desired completion date was changed to March 31 and processed." Message is attached.

As described above, according to the present invention, when an error can be corrected on the center side as in the processing result of the processing impossible error in FIG. 9 and the processing result of the operation failure error in FIG.
The error correction application is returned to the user, and at the same time a message is displayed indicating the type of error correction, and such feedback to the user side can educate the user through the application practice. It is possible to create an error-free application form while repeating the application, and perform efficient application work.

In the above embodiment, the application processing using the communication network service has been described as an example. However, the present invention is not limited to this. It can be applied as it is.

[0047]

As described above, according to the present invention, the content of the application data sent by e-mail is automatically determined by the center device side, and only the application having an error that can be corrected is determined by the operator. , The human work on the center device side can be minimized.

Further, since the processing result in the center device is returned to the user together with the application form, the processing contents can be more clearly understood as compared with the conventional notification of acceptance or non-acceptance. For example, if the application is accepted as correct, the accepted application will be returned with a message to the effect that it has been accepted, so store this correct application in a file on the user terminal side Thus, for example, at the time of an application for adding a data terminal, an application without errors can be made by reading out the correct application form returned in the first application and changing only the portion accompanying the addition.

Also, regarding the application received after receiving the error correction, a message indicating what kind of correction was made to the corrected application is attached. It is immediately known whether or not such a mistake has been made, and the learning effect that an application form without a mistake can be created at the next opportunity is obtained, whereby the error correction on the center device side can be reduced and the processing efficiency can be further improved.

Further, since an error that cannot be corrected is returned together with the application form together with a message indicating the type of error, the user can determine the error content from the returned application form and the error message. You can know immediately, correct the error part, and make a correct application promptly.

[Brief description of the drawings]

FIG. 1 is a diagram illustrating the principle of the present invention.

FIG. 2 is a configuration diagram of an embodiment showing a system configuration of the present invention.

FIG. 3 is a flowchart showing an application process of the present invention.

FIG. 4 is an explanatory diagram of a normally processed application form.

FIG. 5 is an explanatory diagram of a processing result of a normally processed application form.

FIG. 6 is an explanatory diagram of an application form in which an unacceptable error has occurred.

FIG. 7 is an explanatory diagram of a processing result of an application form in which an unacceptable error has occurred.

FIG. 8 is an explanatory diagram of an application form in which a processing impossible error has occurred.

FIG. 9 is an explanatory diagram of a processing result of an application form in which a processing impossible error has occurred;

FIG. 10 is an explanatory diagram of an application form in which an operation failure error has occurred.

FIG. 11 is an explanatory diagram of a processing result of an application form in which an operation failure error has occurred.

[Explanation of symbols]

 10: User terminal 12: Center device 14: Reception mailbox means (reception mailbox) 16: Content determination means (application data content check section) 18: Application form storage means (application data database) 20: Error correction means (contents) Confirmation / correction unit) 22: Processing result creation unit (processing result creation unit) 24: User mailbox unit 24-1 to 24-3: User mailbox 26: Application form extraction / code conversion unit 28: Application data extraction Completed file 30: application content extraction unit 32: application data file 34: personal computer 36: processing completion data extraction unit 38: processing result data file

Continuation of the front page (58) Field surveyed (Int. Cl. ⁷ , DB name) G06F 13/00 G06F 17/60 G06F 19/00

Claims (5)

(57) [Claims] 1. A fixed form application data transmitted from a user terminal (10) by e-mail is sent to a center device (12).
In the electronic document processing system for receiving and processing application documents, a reception mailbox means (14) for receiving and storing application data from a user terminal (10) in the center device (12); The application data stored in the reception mailbox means (14) is taken out, the contents are determined, and the contents are classified into correct application data, application data including a correctable error, and application data including an uncorrectable error. Content determining means (16) for performing the processing, application data storing means (18) for storing correct application data determined by the content determining means (16) and application data including an error that can be corrected, An error correcting means (20) for extracting application data containing a correctable error from the storage means (18) and correcting the data by an operation of an operator; Each of the correct application data determined by (16), the application data including an uncorrectable error, and the application data corrected by the error correcting means (20) is accepted or rejected, error content, A processing result creating means (22) for creating a processing result to which a message of a correction result of the error content is added; and a processing result created by the processing result creating means (22), and a request from the user terminal (10). User mailbox means (24) for returning the processing result to the user by e-mail
And an electronic processing system for application documents. 2. The electronic document processing system according to claim 1, wherein said content judging means (16) checks the content of the application data, and indicates a format error, an entry rejection error such as entry omission of an item, and the like. Is determined, the application form data is transferred to the processing result creation means (22) without being stored in the application form storage means (18), and the processing result to which an error message is added is stored in the user mailbox. An electronic processing system for application documents, wherein the electronic document is stored in a means (24) and returned. 3. The electronic document processing system according to claim 1, wherein said content judging means (16) checks the content of the application data and selects a correct item from a plurality of predetermined items. When an unprocessable error such as not being performed is determined, the data is accepted as application data containing a correctable error and stored in the application storage means (18). . 4. The electronic document processing system according to claim 1, wherein said content judging means (16) checks the content of the application data, and a period until a desired completion date is shorter than a predetermined number of days. An electronic document processing system for an application document, wherein when an operation failure error such as a set error is determined, the application data is received as application data including a correctable error and stored in the application storage unit (18). . 5. The electronic document processing system according to claim 1, wherein the application data having a different data format is deleted without performing the content judgment by said content judging means (16). And the subscriber terminal (1
An electronic processing system for an application document, wherein a notification of data deletion is sent to 0).