JPH06224996A - Message recording and reproducing device - Google Patents

Abstract

PURPOSE:To correct a message while the operator is not resident in the system by providing plural specific means in addition to a correction reception means. CONSTITUTION:The system has a voice reply device 1, a controller 10, and 1st and 2nd incoming lines 5, 6 or the like. In this message recording and reproducing system, when a reproduction person makes a reproduction request via a telephone public line 8, a 1st reproduction means reproduces a forward message and a return means upon the request of the reproduction person records a return message to a desired entry person to a return recording means. When the operator makes a request of correction to the message, a reproduction command from the operator is received by a reproduction reception means and a 2nd reproduction means reproduces a message via a telephone line thereby. Furthermore, when the operator desires the correction to the message, a correction reception means receives it and the operator reproduces the message through the telephone line to correct the message. Thus, the message is corrected while the operator is not resident in the system.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a message recording / reproducing system, and more particularly, it records the outgoing messages of a plurality of input persons by inputting via a telephone line, and transmits the outgoing message according to the request of the player via the telephone line. The present invention relates to a message recording / reproducing system which reproduces and records a reply message of the player, and corrects the message according to a request of an operator.

[0002]

2. Description of the Related Art A message recording / playback for recording an outgoing message of a plurality of input persons by inputting through a telephone line, reproducing an outgoing message by a request of a player through a telephone line and recording a reply message of a player. As a system, there is a system used for a message dial by NTT (registered trademark) and a message service by a dialer Q ² (registered trademark). As one type of such system, there is a message service system provided with an open message function. In this message service system, an open message is registered when an outgoing message is to be transmitted to an unspecified number of people. A contact number is added to the open message when the open message is registered. Then, when the reproduction line instructs to reproduce the open message, the open message is reproduced together with the contact number.

[0003]

In the message service system described above, an unspecified number of open messages can be registered, and thus inappropriate messages such as disturbing messages and disturbing messages may be registered. For this reason,
It is preferable that the provider of this message service checks the open message and performs maintenance (correction) on the open message.

In order to solve this problem, in the above-mentioned conventional system, the system operator can operate the operation panel of the system to reproduce the recorded message and check the content. However, in this case, the operator needs to be resident in the system. The purpose of the present invention is to
It is to allow the operator to modify the message without making the operator resident in the system.

[0005]

A message recording / reproducing system according to the present invention records the outgoing message of a plurality of input persons by inputting through a telephone line, and transmits the outgoing message at the request of a player through the telephone line. It is a system that reproduces and records the reply message of the player, and corrects the message at the request of the operator. This system comprises an outgoing message recording unit, a reply recording unit, an outgoing message unit, a first reproducing unit, a returning unit, a reproduction command receiving unit, a second reproducing unit and a correction receiving unit.

The outgoing message recording means records an outgoing message in association with the input person. The transmission recording means records the reply message in association with the input person and the reproduction person.
The outgoing message means records an outgoing message in the outgoing message recording means in response to a request from the input person. The first reproducing means reproduces the outgoing message in response to the request of the reproducer. The reply means records the reply message to the desired input person in the reply recording means in response to the request of the player. The reproduction command receiving means receives a message reproduction command from the operator via the telephone line. The second reproducing means, when receiving the reproducing instruction, reproduces the message to the operator through the telephone line. The correction receiving means receives a message correction from an operator via a telephone line.

[0007]

In the message recording / reproducing system according to the present invention, when the input person makes a recording request via the telephone line, the outgoing message means records the outgoing message in the outgoing message recording means in response to the request. Further, when the player makes a request for reproduction via the telephone line, the first reproducing means reproduces the outgoing message in response to the request. Further, in response to the request of the player, the reply means records the reply message to the desired input person in the reply recording means.

When the operator requests correction of these messages, the reproduction accepting means accepts a message reproduction command from the operator. When this reproduction command is accepted, the second reproduction means reproduces the message to the operator via the telephone line. Further, when the operator wants to make a correction to the message, the correction receiving means receives the correction.
Here, the operator can reproduce the message through the telephone line, check the content, and further correct the message. Therefore, the operator can correct the message without being resident in the system.

[0009]

DESCRIPTION OF THE PREFERRED EMBODIMENTS [Mechanism] A message recording / reproducing system according to an embodiment of the present invention shown in FIGS. 1 and 2 has a voice response device 1. The voice response device 1 is a microcomputer,
It consists of a RAM disk and various interfaces. The voice response device 1 includes a guide line 2, a maintenance line 3, a transmission-only line 4, a plurality of first incoming lines 5,
A plurality of second incoming lines 6 and other lines 7 are connected. These lines are connected to the public line network 8. A control device 10 including a CRT 11, a computer body 12, a keyboard 13, a hard disk (not shown) and a printer (not shown) is connected to the voice response device 1 via a 16-bit dedicated bus 14. Has been done.

The guide line 2 is a line for explaining how to use the message recording / reproducing system and a telephone number, and is a line exclusively for incoming calls. The maintenance line 3 is a line for performing maintenance of this system via the public line network 8. The transmission dedicated line 4 is a line for calling a pager in which a telephone number is registered. The first incoming line 5 is, for example, a male-only line, and the dial Q ²
I am using a line. The second incoming line 6 is, for example, a female-only line and uses, for example, a toll-free line. The other line 7 includes a line for credit call service and other lines. [Control] I. Control of Control Device Next, the control operation of the control device 10 will be described with reference to the flowcharts shown in FIGS. When the general flow program starts, initialization is performed in step S1 of FIG. Here, for example, various flags are reset. In steps S2 to S5, it is determined whether or not there is an incoming call from each line via the voice response device 1. In step S2, it is determined whether or not there is an incoming call from the guide line 2. In step S3, it is determined whether or not there is an incoming call from the first incoming call line 5. In step S4, it is determined whether or not there is an incoming call from the second incoming call line 6. In step S5, it is determined whether or not there is an incoming call from the maintenance line 3. Further, in step S6, other processing is performed, and the process returns to step S2.

If it is determined in step S2 that there is an incoming call from the guide line 2, the process proceeds to step S7. Step S7
Now, send out a guidance message. If it is determined in step S3 that there is an incoming call from the first incoming call line 5, the process proceeds to step S8. In step S8, the first incoming call processing shown in FIG. 4 is performed. If it is determined in step S4 that there is an incoming call from the second incoming line 6, the process proceeds to step S9. In step S9, the second incoming call process is performed. Since the second incoming call process is almost the same as the first incoming call process, detailed description thereof will be omitted. If it is determined in step S5 that there is an incoming call from the maintenance line 3, the process proceeds to step S10. In step S10, the maintenance process shown in FIG. 9 is performed. First incoming call processing In the first incoming call processing of step S8, step S1 of FIG.
At 1, the first incoming line 5 is connected. In step S12,
Play the opening guidance message (M). In this guidance message, the box number (B
Instruct the operator to enter a different number depending on whether he already has N). The box number is given in correspondence with the input message.

In step S13, it is determined whether or not the box number is issued based on the number input by the operator. When it is determined that the box number has not been issued yet, the process proceeds to step S14. In step S14, a message indicating that the box number and the personal identification number (ID) are issued is sent, and then the box number and the personal identification number are transmitted to the operator (here, the input person). This secret code is for allowing only the input person to reproduce the reply addressed to the input person. In step S15, an instruction message asking whether or not to register the pager (PB) telephone number is sent. Step S1
In step 6, it is determined whether or not there is a registration input of a pager telephone number from the input person. If it is determined that the registration input has been made, the process proceeds to step S17. In step S17,
Accept pager phone numbers.

In step S18, a message prompting the registration of the outgoing message open message (OM) is sent. Here, the input person inputs a number as to whether or not to register the open message in response to this message. In step S19, it is determined whether the input person has input the registration of the open message. When it is determined that the open message is to be registered, the process proceeds to step S20. Step S2
At 0, the open message is recorded. Here, the open message is a message that can be freely heard by the second incoming call line 6 side. The open message registered on the second incoming line 6 side can be freely heard on the first incoming line 5 side.

If it is determined in step S13 that the box number has already been issued by the operator's numeric input, the process proceeds to step S25. In step S25, a message prompting the operator to input the box number and the personal identification number is sent to check the box number and the personal identification number input by the operator. In step S26, the reproduction processing of the reply message message (TM) to the already input outgoing message open message is performed (if it exists).

When the reproduction of the message is completed, the process proceeds to step S27. In step S27, reproduction of the open message, transmission by designating the box number after listening to the message, changes such as cancellation of the contents of the open message and setting of the telephone number of the pager, and the end of this process. Send a message to instruct. The operator inputs the process selected by himself in accordance with this message.

In step S28, a judgment process is performed according to the number input by the operator. If it is determined that the operator has selected the designated transmission, the process proceeds to step S29. Step S2
At 9, a designated transmission is performed to record a message to the designated box number. When this ends, the process returns to step S27. If it is determined that the reproduction of the open message is selected in step S28, the process proceeds to step S30. In step S30, the open message reproduction process of FIG. 7 is executed. If it is determined that the change process is selected in step S28, the process proceeds to step S31. In step S31, processing such as data change, pager telephone number change, and pager call cancellation is performed. When the processing in steps S30 and S31 is completed,
Alternatively, if it is determined that the player has input the end, step S
Move to 32. In step S32, the line is disconnected and the process returns to the main routine. In the reply message reproduction process of step S26, in step S41 of FIG. 5, it is determined whether or not the reply message is recorded from the player in the box number of the operator (input person here). If the reply message is recorded, step S42.
Move to. In step S42, it is determined whether the hold flag is set. This hold flag is a flag set in the maintenance process described later. If there is no reply message in step S41, or if the hold flag is set in step S42, the process proceeds to step S43. In step S43, a message indicating that there is no message is played.

If it is determined in step S42 that the hold flag is not set, the process proceeds to step S44. In step S44, a reply guidance message is sent.
In this reply guidance message, an operation method for the inputting person to immediately reply to the reply message again, to reply again later, to listen repeatedly, and to hear the next reply message, etc., is guided. In step S45, the variable n indicating the number of reply messages is set to 1. In step S46, a message indicating that the nth reply message will be sent from now will be guided with the date and time and the box number added. In step S47, the n-th reply is reproduced. When the input person hears this reply message, he / she inputs a number in accordance with the reply guide message sent in step S44.

In step S48, the designated process is determined by the number input by the input person. When re-reply is designated, the process proceeds to step S49. Step S4
At 9, the re-reply process shown in FIG. 6 is executed. When the reproduction of the next reply message is designated or the re-reply process is completed, the process proceeds to step S50. Step S5
At 0, the reproduced message is deleted. If a reply is to be made later or if the erasing has been completed, the process proceeds to step S51. Here, the message once reproduced is deleted, and the message is not deleted only when replying later. Step S51
Then, it is determined whether or not the reply message remains. If the reply message remains, the process proceeds to step S52. In step S52, the variable n is incremented. Then, the process returns to step S46, and the message for the next reply message reproduction is played.

If it is determined in step S51 that all the replies have been reproduced, the process proceeds to step S53. In step S53, a message indicating the end of reproduction of the reply message and the operation method after the end of reproduction is played. In step S54, it is determined again whether or not the input person has instructed the reproduction of the reply message from the beginning. When it is determined that the reproduction is instructed again, the process returns to step S41. When it is determined that the instruction has not been given, the process returns to the first incoming call processing routine of FIG. Re-reply processing In the re-reply processing of step S49, step S6 of FIG.
At 1, check the box number. As a result of the check,
If the box number is not registered, step S6
Move to 2 and send a message that it is not registered.
If it is determined in step S61 that the box number is registered, the process proceeds to step S63. Step S6
At 3, the re-reply of the input person is recorded. In step S64, it is determined whether or not it is necessary to re-record by the input of the input person. In the case of re-recording, it returns to step S61 and repeats the processing from step S61 again. If it is determined that re-recording is not necessary, the process proceeds to step S65. In step S65, a calling instruction is output to the voice response device 1. When the calling command is given, the voice response device 1 calls the pager of the re-reply partner (that is, the player) (step P13 in FIG. 11). Open Message Reproduction Process In the open message reproduction process of step S30 of FIG. 4, in step S71 of FIG. 7, a guidance message indicating that reproduction of the open message is started and a classification selection method is sent. In step S72, it is determined whether or not the operator (here, the player) inputs a numerical value. In step S73, a message indicating the classification selected by the numerical input of the player is played.
In step S74, operation guidance in the open message reproduction process is played. In step S75, a guide indicating the total number of open messages is played. In step S76, the variable m indicating the number of open messages is set to 1. In step S77, it is determined whether or not the hold flag is set by the maintenance process (FIG. 10) described later. If it is determined that the hold flag is not set, the process proceeds to step S78.

In step S78, the m-th open message is reproduced. In step S79, it is determined which process is designated by the numerical input of the player. If it is determined that the reproduction of the next open message is designated, the process proceeds to step S82. In step S82, it is determined whether or not an open message remains. When the open message remains, step S83
Move to. In step S83, the variable m is incremented and the process returns to step S79 to check the hold flag for the next open message. If it is determined that no open message remains, step S82.
To S84. In step S84,
Based on the instruction of the operator, it is determined whether or not the open message is reproduced again. When it is determined that the open message is reproduced again, the process returns to step S71 and the subsequent processes are repeated. When it is determined that the open message is not reproduced any more, the process returns to the first incoming call processing routine of FIG.

On the other hand, if it is determined in step S77 that the hold flag is set, the process skips to step S82. This ensures that inappropriate open messages are not played. If it is determined in step S79 that the erasing process is designated, the process proceeds to step S80. In step S80, the open message is deleted and the process proceeds to step S82. If it is determined in step S79 that the reply to the open message has been selected, the process proceeds to step S81. In step S81, the reply process shown in FIG. 8 is executed, and the process proceeds to step S82. Reply Processing In the reply processing, in step S91 of FIG. 8, a recording instruction message prompting recording of a reply to the designated box number is sent. In step S92, the player's reply is recorded.
In step S93, it is determined whether re-recording is necessary. If it is determined by the player's command that the re-recording will be performed, the process returns to step S91 to repeat the subsequent processes. If it is determined that re-recording is not necessary, the process proceeds to step S94. In step S94, a calling instruction is output to the voice response device 1. As a result, the voice response device 1 makes a call to the pager of the reply input person (FIG. 11).

In this reply processing, every time a reply is recorded,
Since the call-out command is issued immediately after the confirmation of the recording is completed, it is possible to immediately notify the message writer of the incoming message that there is a reply to the outgoing message. Therefore, the operator who recorded the outgoing message can immediately respond to the reply message input person. The same effect can be obtained by the re-reply process of FIG. Maintenance Process In the maintenance process of step S10 of FIG. 3, the maintenance line 3 is connected in step S101 of FIG. In step S102, a prompting sound is played and an identification number (I
D) is accepted. In step S103, the received identification number is checked. This identification number is reserved for maintenance personnel only. If the identification number received in step S103 is an error, the process proceeds to step S104. In step S104, the line is disconnected and the process ends. If the identification number received in step S103 is correct, the process proceeds to step S105. Step S1
In 05, the maintenance process is accepted by the prompting sound. The processing contents that can be accepted here are connection to the first incoming line 5, confirmation of an open message, and connection to the second incoming line 6. In step S106, the received processing content is determined, and the process proceeds to any of steps S107 to S109.

In step S107, the first incoming line 5 is connected. In step S108, the open message confirmation process shown in FIG. 10 is performed. In step S109, the second
Connect to incoming line 6. When connected to the first incoming line 5 or the second incoming line 6, it is possible to check open messages on those lines and delete them. When these processes are completed, the process proceeds to step S110, disconnects the line, and returns to the main routine. Open message confirmation processing In the open message confirmation processing of step S108,
In step S111 of FIG. 10, a process selection message in the confirmation process is sent. Here, after reproducing the open message, guidance is given for performing appropriate processing when the message is appropriate, want to listen repeatedly, want to delete, warn, and hold. In step S112, the box number is added and the open message is reproduced. Step S113
Then, the process specified by the operator is accepted and judged. When the operator determines that the replay of the open message is designated, the process returns to step S112, and the same open message is played again. If the operator determines that the open message is designated as appropriate, the process proceeds to step S114. In step S115, a confirmation flag is set. In step S116, it is determined whether there is an unconfirmed open message. If there is an unconfirmed open message, the process returns to step S111 and the subsequent processing is repeated.

If it is determined in step S113 that the operator has designated the hold, the process skips to step S115. Here, the confirmation flag is not set. Step S113
Then, if it is determined that the operator has designated deletion, step S1
Move to 16. In step S116, the reproduced open message is deleted and the process proceeds to step S115.

If it is determined in step S113 that the operator has designated a warning, the process proceeds to step S117.
In step S117, a message for selecting the warning content is sent. The operator follows this message and
Enter a number for one of the two warning actions. In step S118, the process input by the operator is accepted,
Judge the received processing content.

When it is determined that the received processing content is the "warning 1" processing, the process proceeds to step S119. Here, the "warning 1" process is, for example, a warning process when an open message with a telephone number is registered. In this case, in step S119, a reply message requesting not to register the message with the telephone number is recorded for the box number of the open message. Step S
When it is determined that the "warning 2" process is performed at 118, step S is performed.
Move to 120. This "warning 2" process is, for example, a warning process when an inappropriate message is recorded.
Record a reply message to the box number of the open message asking you not to record an inappropriate message. If it is determined to be on hold in step S118, the process proceeds to step S121. In step S121, the hold flag is set. When this hold flag is set, in step S42 of FIG. 5, a message indicating that there is no reply is output even if there is a reply to this open message, and in step S78 of FIG.
Do not play open messages. By this hold processing, access to the box number in which the inappropriate open message is registered is prohibited. When these processes are completed, the process proceeds to step S115.

In this maintenance process, the operator can perform the maintenance process via the public line network 8.
Eliminates the need for permanent maintenance personnel on the system. II. Control of Voice Response Device As shown in FIG. 11, the voice response device 1 first performs initial setting in step P1. In steps P2 to P5, the command from the control device 10 is determined. That is, step P
In step 2, it is determined whether or not a recording command has been issued. In step P3, it is determined whether or not a reproduction command has been issued. In step P4, it is determined whether or not a message command has been issued. In step P5, it is determined whether or not a call instruction is issued. In step P6, other processing is performed. Step P6
When the process in 1 is completed, the process returns to step P2.

If it is determined in step P2 that a recording command has been issued, the process proceeds to step SP7. In Step P7,
Add date and time information. In step P8, the added information and the message from the lines 5 and 6 are recorded. If it is determined in step P3 that a reproduction command has been issued, the process proceeds to step P9. In step P9, the selected message is reproduced. If it is determined in step P4 that the command is a message command, the process proceeds to step P10. In step P10, the selected message is output.

When it is determined in step P5 that a call instruction has been issued, the process proceeds to step P11. In step P11, information about the pager is read out. The pager information includes, for example, the pager number and whether or not the calling of the number should be stopped. In step P12, it is determined whether the pager can be called by the read pager information. If the call is possible, the process proceeds to step P13. Step P1
At 3, the corresponding pager is called using the read telephone number. In Step P14, it is determined whether or not the other party has received. If the other party is not receiving,
It is determined in step S15 whether or not N (for example, 6) calls have been made. If the call has not been made N times, the process returns to step P13 to make another call. Step S12
If the call cannot be made in step S14, if the other party receives the call in step S14, or if the other party does not receive the call even after making N calls, the process ends.

In this case, even if the callee cannot receive the call easily, the call is made N times, so that the callee can be called more reliably.

[0031]

In the message recording / playback system according to the present invention, when the operator issues a playback command through the telephone line, the playback command means accepts the command, and the message is played back. Then, the correction receiving means receives the correction of the message via the telephone line. Here, since the message can be reproduced and modified via the telephone line, the message can be modified without making the operator resident in the system.

[Brief description of drawings]

FIG. 1 is a front view of a message recording / playback system according to an embodiment of the present invention.

FIG. 2 is a block diagram thereof.

FIG. 3 is a control flowchart thereof.

FIG. 4 is a control flowchart thereof.

FIG. 5 is a control flowchart thereof.

FIG. 6 is a control flowchart thereof.

FIG. 7 is a control flowchart thereof.

FIG. 8 is a control flowchart thereof.

FIG. 9 is a control flowchart thereof.

FIG. 10 is a control flowchart thereof.

FIG. 11 is a control flowchart thereof.

[Explanation of symbols]

 1 voice response device 5 first incoming line 6 second incoming line 10 control device

Claims (1)

[Claims] 1. An incoming message of a plurality of persons is recorded by inputting through a telephone line, the outgoing message is reproduced at the request of a player through a telephone line, and a reply message of the player is recorded, A message recording / reproducing system that corrects the message in response to a request from an operator, wherein the message recording unit records the message to the input person and records the reply message to the input person and the player. A reply recording means, a forward communication means for recording the forward response message in the forward response recording means in response to a request from the input person, and a first reproduction means for reproducing the forward response message in response to a request from the reproducer.
Reproducing means, reply means for recording a reply message to a desired input person in reply recording means in response to a request from the reproducer, and a reproduction instruction for accepting a reproduction instruction of the message from the operator via a telephone line. Receiving means, second reproducing means for reproducing the message to the operator via a telephone line when receiving the reproduction command, and correction of the message from the operator via the telephone line. A message recording / playback system equipped with a means for accepting corrections.