JPH06217005A - Reception device - Google Patents

Abstract

PURPOSE:To supply the information through the data communication by having an access to a data terminaal during a voice calling mode and also sending the data to a calling terminal of an ISDN network. CONSTITUTION:The necessary information are retrieved by the operation of an ISDN terminal 104 and through the data communication carried out to a data terminal 108. Meanwhile an instruction is given to the terminal 108 to send the data to a public circuit terminal equipment 107. The terminal 108 sends an incoming number to an ISDN network 106 for the terminal 107 based on the data. Thus the data are received at the terminal 107 via the network 106. Then the data communication is carried out between the terminal 108 and the equipment 107 after the equipment 107 answers the data incoming. Under such conditions, the terminal 104 is performing the voice calling to the equipment 107 and the data communication to the terminal 108 respectively.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reception device that enables information provision by voice and data communication in a reception service such as a travel agency.

[0002]

2. Description of the Related Art Conventionally, in the reception work of a private branch exchange, the ACD function or the like is used to uniformly receive the incoming calls from the central office to the callees and respond by voice.

[0003]

However, in the above-mentioned prior art, the provision of information by voice may be misleading.

The present invention focuses on the fact that data communication has become easy due to the spread of image terminals such as videophones and the spread of ISDN networks, and provides a reception device capable of providing information by data communication. The purpose is to do.

[0005]

In order to achieve the above object, the present invention provides a method for accessing a data terminal by operating a receiving ISDN terminal after receiving an incoming voice call from an ISDN network.
A means for retrieving necessary information from a database and ISDN
It is provided with means for transmitting data to a calling terminal of the network.

[0006]

According to the present invention, by operating the ISDN terminal accommodated in the private branch exchange, the data terminal can be accessed during the voice call and the data can be transmitted to the calling terminal in the ISDN network to enable the data communication. As a result, information can be provided by data.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 shows the network configuration of a private branch exchange in this embodiment. In FIG. 1, 10
0 is a private branch exchange, and this private branch exchange 100
Is a call path switch 101 for forming a call with various terminals.
A central processing unit 102 that controls the entire private branch exchange 100, and various programs without a switching operation program,
A storage device 103 for storing various office data tables is provided.

An extension terminal 104 is connected to the communication path switch 101, and is the extension terminal 1 in the present embodiment.
Reference numeral 04 is a terminal connected by an ISDN basic interface and capable of voice and data communication. Extension terminal 1
04 is equipped with a display device 105 capable of displaying the contents of data communication such as characters and images.

Reference numeral 106 denotes a network such as a public line and a dedicated line mounted on the speech path switch 101, and in this embodiment, an ISDN network capable of voice and data communication. 1
Reference numeral 07 denotes a public line terminal connected to the ISDN network 106, which is a terminal equipped with a display such as a videophone and capable of voice and data communication.

Reference numeral 108 denotes a data terminal for accessing a database 109 that stores information such as catalogs and pamphlets and performing data communication.
Connected to. In addition, the data terminal 10 in this embodiment
Reference numeral 8 is connected with an ISDN basic interface, and performs data communication with the public line terminal 107 via the extension terminal 104 and the ISDN network 106.

FIG. 2 shows an example of a connection sequence when a call is received from the ISDN network 106. In this figure, reference numeral 200 indicates a B channel in the ISDN basic interface, and indicates two channels of B1 and B2 channels. This B channel 200 is
It is a connection interface with the ISDN terminal 104, the data terminal 108, and the public line terminal 107. Also, 20
1 represents a plurality of B channels connected to the ISDN network 106.

In the connection sequence of FIG. 2, the ISDN terminal 104 and the data terminal 108 are in a one-to-one correspondence, and one B channel 200 is connected to each of them.
Data communication is always performed. In this state, when a voice call is made from the public line terminal 107 to the private branch exchange 100, the incoming call information is sent to the private branch exchange 100 via the ISDN network 106 as shown in FIG. come. The private branch exchange 100 recognizes the incoming call information to notify the ISDN terminal 104 that there is an incoming call from the central office.

Next, when the ISDN terminal 104 responds to the incoming call, as shown in FIG.
The B channel 200 of No. 2 and the B channel 201 of the ISDN network are connected, and a call state is established. At this time, the ISDN terminal 104
Makes a voice notification to the public line terminal 107 and is in data communication with the data terminal 108.

Next, during a voice call between the ISDN terminal 104 and the public line terminal 107, the operator of the ISDN terminal 104 determines whether or not the public line terminal 107 can perform data communication, and
Determine whether to provide information through data communication. When performing data communication, the ISDN terminal 104 is operated to retrieve necessary information by data communication with the data terminal 108, and the data terminal 108 is instructed to transmit data to the public line terminal 107. .
The data terminal 108 transmits data to the ISDN network 106 by using the called number as the public line terminal 107. As a result, the public line terminal 107 enters a data receiving state via the ISDN network 106 (FIG. 2 (c)).
reference).

When the public line terminal 107 responds to the incoming data, the B channel 2 of the data terminal 108 is sent.
00 and the B channel 201 of the ISDN network are connected, and the data terminal 108 and the public line terminal 107 perform data communication. In this state, the ISDN terminal 104 is in voice communication with the public line terminal 107 and is in data communication with the data terminal 108. Further, the public line terminal 107 is an IS
Voice communication is performed with the DN terminal 104 and data communication is performed with the data terminal 108 (see FIG. 2D).

As described above, the reception ISDN terminal 104 can perform voice and data communication at the same time and transmit the information by data communication to the other party while displaying the information on the display 105. You can also tell the other party by communication. The contents of data communication are the same between the ISDN terminal 104 and the public line terminal 107, and the contents can be switched from the ISDN terminal 104 to the data terminal 108 by data communication.

FIG. 3 shows another example of the connection sequence. Compared to the connection sequence shown in FIG. 3, in the connection sequence of FIG. 2, the reception ISDN terminal 104 and the data terminal 108 correspond one-to-one, and there are a plurality of reception ISs.
Although the same number of data terminals 108 as the DN terminals 104 is required, the connection sequence of FIG. 3 requires less data terminals 108 than the reception ISDN terminal 104.

In the connection sequence shown in FIG. 3, when the receiving ISDN terminal 104 responds from the incoming state from the public line terminal 107 to the ISDN terminal 104 in the private branch exchange 100 as shown in FIG. , The public line terminal 107 and the ISD as shown in FIG.
The N terminal 104 enters a voice call state. In this state, IS
The data terminal 108 is called by operating the DN terminal 104. At this time, when there are a plurality of data terminals 108, the empty data terminal 108 is searched and called.

Next, when the data terminal 108 responds, the B channel 200 of the ISDN terminal 104 and the B channel 200 of the data terminal 108 are connected to each other as shown in FIG.

The connection process thereafter is shown in FIGS. 3 (d) and 3 (e).
2 (c) and 2 (d), as shown in FIG.

FIG. 4 shows still another example of the connection sequence. An example of this connection is B of the data terminal 108.
A plurality of partners can be connected to the channel 200.

In the connection sequence shown in FIG. 4,
First, from the public line terminal 107 to the private branch exchange 100
When a voice call is sent to the private branch exchange 100,
An incoming call from the DN network 106 is detected, and the reception ISDN terminal 104 is notified of the incoming call as shown in FIG.

Next, when the ISDN terminal 104 responds to the incoming call, as shown in FIG.
The B channel 200 of No. 2 and the B channel 201 of the ISDN network are connected, and a call state is established. From this call state, ISDN
By operating the terminal 104, data is transmitted to the data terminal 108 and data is transmitted to the public line terminal 107.
At this time, certain specific information data communication is performed to the B channel 200 of the data terminal 108, and a necessary connection request to the B channel 200 of the data terminal 108 is issued.

When the public line terminal 107 responds, the same B of the data terminal 108 as shown in FIG.
Channel 200, ISDN terminal 104 B channel 2
00 and the B channel 201 of the ISDN network 106 are connected to communicate the same information in parallel.

As described above, after receiving an incoming voice call from the ISDN network, information such as a catalog or a pamphlet can be notified to the other party by data communication. Also,
When data is received from the public line terminal 107, it is possible to directly connect to the data terminal 108 and provide information by data communication.

[0027]

As described above, according to the present invention,
In the reception work in the private branch telephone exchange, it is possible to transfer information such as a catalog by data communication together with reception by voice, and it is possible to surely transfer information promptly.

[Brief description of drawings]

FIG. 1 is a configuration diagram of a private branch exchange according to the present invention.

FIG. 2 is an explanatory diagram showing an example of a reception connection sequence according to the present invention.

FIG. 3 is an explanatory diagram showing another example of a reception connection sequence according to the present invention.

FIG. 4 is an explanatory diagram showing still another example of a reception connection sequence according to the present invention.

[Explanation of symbols]

 100 Private branch exchange 101 Call path switch 102 Central processing unit (CPU) 103 Storage device (MEM) 104 ISDN terminal for reception 108 Data terminal for data communication

Claims (4)

[Claims] 1. In a private branch exchange, an ISDN terminal equipped with a display device capable of simultaneous voice and data communication and displaying data communication contents as an extension terminal, and ISDN compatible for data communication by accessing a database And a means for accommodating the data terminal and the ISDN network, receiving voice incoming from the ISDN network at the ISDN terminal, and performing data communication with the data terminal after the voice call.
An accepting device comprising means for transmitting data to a calling terminal in an SDN network and performing data communication with the calling terminal, and performing reception work at the same time for voice and data. 2. The reception apparatus according to claim 1, wherein a plurality of the ISDN terminals and the data terminals are accommodated in the private branch exchange, and incoming calls from the ISDN network are evenly distributed. 3. A plurality of ISDN terminals are accommodated, and after receiving an incoming call from the ISDN network, a plurality of ISDN network calling terminals are connected to the data terminal at the time of information notification for data communication. 2. A data terminal notifies information to a plurality of calling terminals by data communication.
Alternatively, the reception device according to claim 2. 4. The accepting apparatus according to claim 1, wherein when receiving a call from the ISDN network, the data terminal is directly connected and information is notified to a calling terminal in the ISDN network by data communication.