JPH06208661A - Method and system for outputting information - Google Patents

Abstract

PURPOSE:To offer suitable information and to efficiently obtain a suitable response by judging whether first read information satisfies the output conditions of second information or not and outputting the second information only when the output conditions are satisfied. CONSTITUTION:A questionnaire terminal 101 monitors the insertion of a magnetic card 102 from a customer, when the magnetic card 102 is inserted, the present date and time are read from a timer 10 and stored in a terminal card table formed inside a RAM 18, a customer number stored in the magnetic card 102, transaction date and time in the card table and article name are read and temporarily stored in the terminal card table of the RAM 18, and the magnetic card 102 is returned. Next, concerning all the questionnaire conditions of questionnaire NO in a questionnaire condition file 14, it is successively checked whether the conditions of respective questionnaire items are matched with the contents of the terminal card table or not. Concerning item NO establishing the conditions, the questionnaire contents are displayed on a display 12.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information output method and system for outputting appropriate information to a target person by using a card-shaped portable storage medium such as a magnetic card, and particularly to a questionnaire system and a guidance system. The present invention relates to an information output method and system suitable for application to.

[0002]

2. Description of the Related Art There is a questionnaire collection device as a system for presenting information (questions) to a target person (customer) and obtaining a response (answer) to the information.

Further, there are an ATM and a ticket issuing machine as a system for presenting information (guidance) according to information (card information or operation content) provided by a target person (customer) to the system.

As the former questionnaire collection device, there are those disclosed in JP-A-62-102273 and JP-A-62-102358.

Basically, these questionnaire collection terminals are provided with fixed keys for questions and answer selection branches on a keyboard, and operate these keys to collect answers to questions.

[0006] On the other hand, as a device for storing a question or an answer selection branch in a storage medium, reading it and conducting a questionnaire, there is one proposed in Japanese Patent Application No. 3-11925.

[0007]

By the way, at present, it is important to provide goods and services that satisfy the customer's satisfaction, and a questionnaire is attracting attention as a means for that purpose. For example, a retailer or a product maker asks a question as to the impression of a store or a question as to the impression of a specific product, and tries to make use of it in product making and product selection based on the result of this questionnaire. For this reason, retailers and product manufacturers have a hard time collecting reliable questionnaires from many people.

In order to solve this, it is necessary to devise at least the question contents and the order.

However, in the above-mentioned conventional questionnaire terminal, since the question contents and the order are fixed by the keys on the keyboard or the programs and data on the storage medium, it is always possible for any customer. Even
Ask the same questions (outputs) in the same order.

Therefore, when asking a question as to the reason for purchasing a particular product (why they bought it), first of all, for both the shopper who has not bought the particular product and the shopper who has bought the particular product, You must first ask the question "Did you buy?" And then ask the shopper who answered "Buy" only for the specific item.

Further, if the product is purchased quite before (such as yesterday), it is often forgotten why it was purchased, and the accuracy decreases. Therefore, in order to improve accuracy, do not take the step of asking "Why did you buy?" Only to shoppers who asked "I bought today?" And answered "I bought today."Don't This poses a problem that the shopper has a large number of questions and it is difficult to answer.

[0012] Further, if there are many shoppers who are uncomfortable to answer due to a large number of questions, the number of respondents will decrease, and there is a problem that the retail industry and manufacturers cannot carry out sufficient questionnaires. . To avoid this, if you try to reduce the psychological burden by keeping the number of questions below a certain level,
The number of questions is spent on questions that are not the core of the questionnaire, such as “whether you bought it” or “today”, and the number of questions that approach the core (for example, usability and degree of contribution to sales promotion) decreases, and the quality is sufficient. There is a problem that it is not possible to carry out various questionnaires.

Further, for the side making the questionnaire (the side making the program for the questionnaire), only the trouble of dividing the case (if you answered that you bought, the next question, if you answered that you did not buy, another question such as another question). There is a problem of increase.

In summary, from the practitioner side to the target person (customer)
In the conventional questionnaire collection device that presents information (question) to and obtains a response (answer) to the information,
There is a problem in that appropriate information (question) cannot be presented to the subject, and as a result, an appropriate response cannot be efficiently obtained from the subject.

On the other hand, it is difficult to use a customer operation type terminal such as an ATM, a ticket issuing machine, various certificate issuing machines, etc., so that a conventional guidance screen is used to instruct an operation method.

However, for a user who has used it many times or recently, the careful guidance is rather annoying. On the other hand, even a user who has become accustomed to it may forget how to use it and need careful guidance if it is not used for a long time.

As described above, the politeness of the required guidance is influenced by the time interval from the time of the previous use, but in the conventional ATM and ticket issuing machine, it can be used for any person. The same guidance is provided regardless of the number of times of use and the time interval of use.

Therefore, it is considered that the guidance information itself is stored in the user's card and the guidance information of the card is read to provide the optimum guidance for each user. ,one time,
When the polite guidance information is stored, thereafter, the stored polite guidance is provided even if the user becomes accustomed to the usage. On the contrary, once the simple gadance information is stored, it is not used for a while, and even if the user forgets how to use it, only the simple guidance stored is provided.

Therefore, there is a problem in that even if the guidance information itself is stored in the card, it is not possible to provide the optimum guidance according to the use time interval.

In summary, even in an ATM or a ticket issuing machine that presents information (guidance) to the system in accordance with information (card information) provided by the target person (customer), the appropriate information ( However, there is a problem in that an appropriate response cannot be efficiently obtained from the subject.

An object of the present invention is to provide an information output method and system capable of presenting appropriate information to a subject and efficiently obtaining an appropriate response to the subject when conducting various questionnaires. is there.

[0022]

In order to achieve the above object, the information output method of the present invention is basically the first information including at least time information related to the trigger when a predetermined action is triggered. To the portable storage medium, then read the first information stored in the portable storage medium, and determine whether the read first information satisfies the output condition of the second information. Then, the second information is output only when the condition is satisfied.

Alternatively, triggered by a predetermined action, the first information including at least time information related to the trigger is written in the portable storage medium, and then the first information stored in the portable storage medium is read. The second information, which is output when the first information is read, is changed and output according to the first information.

Further, the information output system of the present invention is basically composed of a portable storage medium and a computer, and the computer is triggered by a predetermined action and contains at least time information related to the action. Writing means for writing the first information to the portable storage medium, reading means for reading the first information from the portable storage medium, and storage means for storing second information different from the first information in advance. Determination means for determining whether or not the first information read by the reading means satisfies the output condition of the second information,
Based on the determination result of this determination means, the output means outputs the second information stored in the storage means only when the condition is satisfied.

Alternatively, the computer is composed of a portable storage medium and a computer, and the computer writes a first action into the portable storage medium, the first information including at least time information related to the action when the action is performed. Reading means for reading the first information from the portable storage medium, and storage means for storing in advance second information different from the first information,
From the changing unit that changes the second information output in response to the reading of the first information by the reading unit according to the first information and the output unit that outputs the changed second information. Configured.

[0026]

In the above-mentioned means, the first information including at least time information related to the trigger is written in the portable storage medium, and the first information stored in the portable storage medium is triggered by the predetermined action. The first information is read, it is determined whether the read first information satisfies the output condition of the second information, and the second information is output only when the condition is satisfied.

That is, the computer is used as a questionnaire terminal, the product name and the purchase time thereof are stored in the portable storage medium as the first information, and further, the question and the choice of the questionnaire are stored as the second information. If stored, only the question that is not inappropriate even if it is currently output is output depending on the combination of the product name and the purchase time. That is, when the purchase time is quite before or when the product name is not subject to the question, the inappropriate question that does not satisfy the output condition of the second information “question” is omitted and necessary. Only questions are output.

Further, triggered by a predetermined action, the first information including at least time information related to the trigger is written in the portable storage medium, and thereafter the first information stored in the portable storage medium is written. The second information, which is output by reading and reading the first information, is changed according to the first information and is output.

That is, the computer is used as a customer operation type terminal, the transaction type and the last transaction date are stored as the first information in the portable storage medium, and the guidance is stored as the second information. According to the combination of transaction type and last transaction date, polite guidance is output for those who have a long usage interval with the last transaction date, and the content of the guidance is shortened for those who have a short interval with the last transaction date. The simple guidance is output.

Therefore, only the guidance suitable for the current situation of the person who operates the terminal is output.

[0031]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention will be described in detail below with reference to illustrated embodiments.

FIG. 1 is a block diagram showing an embodiment of a questionnaire system to which the present invention is applied.

This system is roughly divided into a questionnaire terminal 101, a magnetic card 102, and a POS (Point Of Sa).
le) It is composed of the terminal 103.

The POS terminal 103 inputs a timer 30 for managing transaction date and time, a bar code reader 31 for reading a bar code of a product and converting it into a numerical product code, and various control keys such as numbers, totals and subtotals. Keyboard 32
And the product name and price corresponding to the product code read by the bar code reader 31 or the total amount C is displayed.
A display 33 such as an RT or a liquid crystal and a printer 34 for printing a receipt are provided.

Further, a magnetic card writer 35 for writing the product name and transaction date and time on the magnetic card 102, a drawer 36 for storing money, etc., and a PLU (Price Look) for storing the product name, price, etc. corresponding to the product code of the product. Up) file 37, a purchase file 38 that stores purchase information such as product codes and prices of products purchased by shoppers, and POS terminal 1
ROM for storing various programs to control the operation of 03
39, a RAM 40 for storing temporary data such as a commodity code, a price, and a total amount for one transaction, and a ROM 39
And a CPU 41 that executes various control programs stored in.

The PLU (Price Look Up) file 37 is
As shown in FIG. 2, the product code, the product name, and the price are stored in association with each other.

Further, as shown in FIG. 3, the purchase file 38 stores the product code, price, and total amount of the products purchased by the shopper in addition to the transaction number and transaction date and time in chronological order. ing.

On the other hand, in addition to the customer number, the magnetic card 102 stores, in the card table 21, the transaction number sequentially attached to one transaction, the transaction date and time, and the product name, as shown in FIG. It is like this.

Although a magnetic card is used in this embodiment, an IC card, an optical card or the like may be used as long as it is a portable storage medium capable of storing time information such as transaction date and time. Further, the product code may be stored instead of the product name, and the transaction date and time may be a simple date or the like as long as it includes time information. In addition to this, information such as price may be added.

On the other hand, the questionnaire terminal 101 includes a timer 10 for managing the date and time, a keyboard 11 for inputting numbers and various control keys, a display 12 such as a CRT or liquid crystal for displaying questionnaire contents and answers, and a magnetic card. 1
A magnetic card reader 13 that reads the stored contents of 02, a questionnaire condition file 14 that stores the conditions of whether or not to conduct a questionnaire, a questionnaire content file 15 that stores the contents of the questionnaire, and an answer file 16 that stores the answers to the questionnaire. A ROM 17 storing various programs for controlling the operation of the questionnaire terminal 101,
R that stores temporary data such as questionnaire responses for one person
An AM 18 and a CPU 19 that executes various control programs stored in the ROM 17 are provided.

As shown in FIG. 5, the questionnaire condition file 14 stores the purchase date and time and the product name of a product as a condition for determining whether or not to carry out a questionnaire for a plurality of questionnaire items. The address of the questionnaire content file 15 storing the content is stored.

As shown in FIG. 6, the questionnaire content file 15 stores specific information about the questionnaire contents for each questionnaire item.

Further, as shown in FIG. 7, the answer file 16 is adapted to store the answer to each questionnaire item with the execution date and time added for each customer.

Next, the processing procedure of the questionnaire system having the above configuration will be described with reference to the schematic flowchart of FIG.

First, normal product registration and settlement processing is performed in the POS terminal 103 (step 1001).

Next, in the magnetic card writer 35 of the POS terminal 103, the transaction time and one or more traded product names are written on the magnetic card 102 (step 100).
2).

Next, the questionnaire terminal 101 reads the stored contents of the magnetic card 102, selects the contents of the questionnaire based on the stored contents and the questionnaire condition file 14,
Conduct a questionnaire (step 1003).

As the operation of this system, step 10
The feature is that the transaction time and the product name are written in the No. 02 magnetic card 102, and in step 1003 it is decided whether or not to ask the question according to the transaction time and the product name of the magnetic card 102.

Next, details of each of the above steps are shown in FIGS.
0 will be described with reference to the flowchart shown in FIG.

FIG. 9 shows the details of step 1001. First, the bar codes of the products purchased by the customer are read one after another and converted into product codes (step 1101).

Next, the product name and price corresponding to the product code are retrieved from the PLU file 37 and are temporarily stored together with the product code in the transaction table 51 provided in the RAM 40 as shown in FIG. 12 (step 1102). Then, the total amount is updated according to the price of each product and is temporarily stored in the transaction table 51 (step 1103).

Next, the registration completion instruction (subtotal key input) from the keyboard 32 is monitored (step 1104),
If there is no registration end instruction, the process returns to step 1101. If there is a registration end instruction, tax is calculated and added to the total amount,
The transaction table 51 is temporarily stored and the total amount is displayed on the display 33 (step 1105).

Next, input deposit (input numeric keys)
Is monitored (step 1106), and if there is an input, the drawer 36 is opened and "change = deposit money-total amount" is calculated and displayed on the display 33 (step 110).
7).

Next, the "close" of the drawer 36 is monitored (step 1108), and if the "close" can be detected, the RAM is
The transaction contents stored in the transaction table 51 of 40 are printed on the receipt (step 1109) and stored in the purchase file 38 (step 1110).

FIG. 10 is a flowchart showing the details of step 1002 in FIG. 8. First, the magnetic card writer 35 monitors the insertion of the magnetic card 102 (step 12).
01), if the magnetic card 102 is inserted, the date and time of the timer 30 and the product name stored in the transaction table 51 of the RAM 40 are written in the card table 21 of the magnetic card 102 (step 1202).

Next, the magnetic card 102 is sent out (step 1203) and the information in the RAM 40 is initialized (total amount =
0, product code, product name, price, etc.) (step 1204).

FIG. 11 is a flowchart showing the details of step 1003 in FIG. 8. First, the questionnaire terminal 1
01 monitors the customer's insertion of the magnetic card 102 (step 1301), and if the magnetic card 102 is inserted,
The current date and time is read from the timer 10 and stored in the terminal card table 52 formed in the RAM 18 as shown in FIG. 13 (step 1302) and the magnetic card 10 is read.
The customer number, transaction date and time, and product name stored in the card table 21 are read and temporarily recorded in the terminal card table 52 of the RAM 18, and the magnetic card 102 is returned (step 1303).

Next, whether the conditions of each questionnaire item match the contents of the current date and time and transaction date and time of the terminal card table 52 in order (step 1304) with respect to the questionnaire conditions of all the questionnaire numbers in the questionnaire condition file 14. Is checked (step 1305).

For example, in FIG. The condition of 1 is "-:
"-" Means that there is no condition, so it is unconditionally satisfied. In addition, NO. The condition of 4 means “before yesterday: AAA”, that is, the date and time of the card table 52 is before yesterday, and the product with the product name: AAA is purchased, so the date and time of the timer 10 is “5. 18:30, Monday 15th
Minutes ”, for example, the terminal card table 5 in FIG.
In the case of 2, since the product "AAA" is purchased at 19:00 on April 15, the condition is satisfied.

However, NO. 5 "Before yesterday: FFF"
The condition is not satisfied because the product is different.

Further, NO. 9 "Within 1 hour:-"
This is an example where there is no condition for the product name, but if the date and time of the timer 10 is "May 15th 18:30", there is a transaction on April 15th 19:00, so the condition is satisfied. .

For the item NO which satisfies the condition, the questionnaire content file 15 is searched based on the address information in the address column of the item NO (step 1306), and the questionnaire contents are displayed on the display 12 (step 1307).

FIG. 15 shows an example of the display screen. The upper part of the screen is a question area, and the question contents of the questionnaire contents file 15 are displayed item by item. An input area is provided at the bottom of the screen, and a plurality of answers to the question contents are displayed with reference numbers. Any one of the plurality of answers is selected by a numeric input operation on the keyboard 11. It is supposed to do. In this case, it goes without saying that the display format may be another format. Further, not only the questionnaire content but also the display format may be stored in the questionnaire content file 15, and the display format may be changed according to the questionnaire content.

Then, next, the number input from the keyboard 11 is monitored (step 1307), and if there is a number input,
The answer corresponding to the inputted number is displayed and temporarily stored in the answer table 53 of FIG. 14 together with the questionnaire item NO (step 1309).

In this case, if there are a plurality of questions in the question item of the questionnaire content file 15, step 1308
Will display multiple questions and ask them to answer.

Next, at step 1304, if there are no more matching conditions, the questionnaire item NO and the answer temporarily stored in the answer table 53, and the customer number and the current date and time temporarily stored in the terminal card table 52 are sent to the answer file. 16 and store the contents of the answer table 53 and the terminal card table 52 (step 1310).

Thus, for example, when a store or a manufacturer wants to conduct a survey centering on a specific product such as the product "AAA" or the product "FFF", the product name to be researched is set as the questionnaire condition set in the questionnaire condition file 14. By setting, it is possible to ask only the shopper who purchased the particular product a question such as "Why did you buy that product?" Or a question saying "How did you use it?"

Further, when the transaction date and time is set as the questionnaire condition, a question such as "Why did you buy the product?"
Customers who bought a few days ago (for example, the transaction date and time should be a few days ago). You can do a questionnaire according to the situation of the customer, such as only for the.

That is, for the customer, redundant questions such as “have you ever bought it?” Will disappear, and meaningless questions such as “how to use” of a product that you have not bought, and the purchase time is quite old. As a result, the difficult question of "why bought" of the product whose reason cannot be remembered is eliminated, and there is an advantage that the questionnaire can be answered easily and in a shorter time.

Further, the shop or the manufacturer of the product on the side of conducting the questionnaire can provide more detailed and practically useful questions, and the customer can easily answer the question, which has the advantage of increasing the questionnaire implementation rate. is there.

Further, since the question is only asked to the customer who really purchased the product, there is also an advantage that the reliability of the questionnaire is improved because there is no serious answer of hiding and no fake answer that the user bought the product even though he did not buy it.

Further, for the side making the questionnaire (the side making the questionnaire contents file 15), if the user has answered "Yes, have you bought it?" There is also an advantage that the time and effort of dividing the case is eliminated and the productivity of creating the questionnaire is improved.

Although the POS terminal 103 has a stand-alone structure in this embodiment, as shown in FIG.
Store processor 200 for a plurality of POS terminals 103
Are connected to each other via a communication line, and the PLU is connected to the store processor 200.
It may be a structure having a file 37 or a purchase file 38,
The point is that the product name and transaction date and time can be written on the magnetic card 102.

Further, in the present embodiment, the questionnaire terminal 10
Two files, the questionnaire condition file 14 and the questionnaire content file 15, are used for 1 and when a certain question is selected, it is decided whether the question should be asked and the question is asked.
As shown in FIG. 17, a questionnaire condition file 14A may be created in which the contents of the questionnaire content file 15 are stored in the address information field of the questionnaire condition file 14 at the same time, and the questionnaire may be conducted only with this questionnaire condition file 14A. , Another file structure is fine.
Of course, the condition is not only n days ago, within 1 hour, but also the concept of "every day" related to time,
It may be related to the frequency such as “m times or more in the last week”.

Further, the time and the product name are given as examples of the questionnaire condition, but the price and the like may be added. For example, if you bought the product "HHH" for "Y yen" (bargain price) within "1 hour" as an example with price as the condition, "Did you know that it was a bargain price" only at the time of bargain? You can ask a question, and when the bargain ends and the price becomes "Y + 30 yen", the question is not asked. Therefore, there is no need to change the data in the questionnaire condition file 14 such as deleting the conditions in the questionnaire condition file 14 depending on the price (whether or not to carry out a bargain), and there is an advantage that the maintenance and management of the questionnaire system becomes easy. .

Furthermore, “How much do you feel is cheap?”
For example, a customer who buys at a price of "X yen" (assuming a bargain price) by changing the selection option of the answer will have the option of focusing on X yen (for example, 1.
X-10 yen or less, 2. X-5 yen, 3. X yen, 4. X + 5
Yen, 5. X + 10 yen, and prepare "X + 20
There is also an advantage that a customer who buys at a price of “yen” (normal price) can easily provide an answer that suits the customer's sense, such as preparing a higher option than the option.

By the way, in the first embodiment, when a certain question is selected, it is determined whether the question should be asked by the magnetic card 1.
Although it is determined whether or not the data of the corresponding time is included in the stored data of 02, as another viewpoint, the content of the question may be changed according to the data of the stored time.

Next, a second embodiment for changing the content of the question according to the stored time data will be described.

FIG. 18 is a block diagram of the questionnaire system of the second embodiment. Instead of the questionnaire condition file 14 of the first embodiment, a questionnaire condition file 14B as shown in FIG.
Is different from the questionnaire terminal 101B.

In the questionnaire condition file 14B, "before yesterday", even if the products have the same time condition to ask a question,
It is divided into a plurality of categories such as “today” and “none”, and the question content storage address is set for each category.

FIG. 19 is a flow chart showing the processing procedure for conducting a questionnaire using such a questionnaire condition file 14B.

First, in the second embodiment, the questionnaire terminal 101B monitors the insertion of the customer's magnetic card 102 (step 2301). If the magnetic card 102 is inserted, the timer 10 reads the current date and time. , RAM
18 is stored in the terminal card table 52 (step 2302), the customer number, the transaction date and time, and the product name stored in the magnetic card 102 are read and temporarily recorded in the terminal card table 52 of the RAM 18.
Is returned (step 2303).

Next, the terminal card table 5 is set in order (step 2304) for all the questionnaire conditions of the questionnaire NO in the questionnaire condition file 14B (FIG. 21).
A condition that matches the contents of the date and time stored in 2 is selected (step 2305).

The point different from the first embodiment is that the question is asked according to the date and time, not whether the question is asked or not depending on the date and time.
2 is a step showing the difference between the embodiment of FIG.

For example, the questionnaire NO. 3 changes the content of the question depending on the purchase date and time of the product "AAA", but if the information that the product was purchased "before yesterday" is recorded in the terminal card table 52, it is stored in the address B1 of the questionnaire content file 15. If the information "Purchase today" was recorded in the terminal card table 52, the "why AAA" stored in the address B2 of the questionnaire content file 15 is selected. "I bought it?" And select the product "AA
If the purchase date and time of "A" is not recorded in the terminal card table 52, "Do you know AAA" of address B3 is selected.

The subsequent steps are the same as those in the first embodiment, and the contents of the questionnaire are searched by the address information of the selected condition (step 2306) and displayed on the display 12 (step 2307).

Thereafter, the input of the answer to the question is monitored (step 2308), and if there is an answer, the answer is displayed and temporarily stored in the answer table 53 together with the questionnaire number (step 2309), and the process proceeds to step 2304.

In step 2304, it is checked whether or not there is the next questionnaire item.
In step 2310, the questionnaire number and the response temporarily stored in the card table 52, the customer number and the current date and time temporarily stored in the card table 52 are stored in the response file 16, and the response table 53 and the terminal card table 52 are cleared (step 2310).

Although the first and second embodiments are examples in which the POS terminal 103 and the questionnaire terminal 101 are combined with the magnetic card 102 as a medium, the questionnaire terminal 101 and the POS terminal 103 are combined into one. It may be a single device.

FIG. 21 shows a questionnaire PO having a function of recording the date and time on the magnetic card 102 and a questionnaire function.
It is a block diagram which shows the 3rd Example which consists of 101 C of S terminals, and the magnetic card 102.

Questionnaire POS terminal 101 of this embodiment
In C, the magnetic card reader 13 of the questionnaire terminal and the magnetic card writer 35 of the POS terminal of the first and second embodiments are set to 1.
It is integrated as one magnetic card reader / writer 13C.

Two keyboards and two displays are provided, and the keyboard 11 and the display 1 are provided.
2 is used for shoppers, and the keyboard 32 and the display 33 are used for checkers.

The questionnaire condition file 14 may be in the format of the questionnaire condition file 14B as shown in FIG.

FIG. 22 shows this questionnaire POS terminal 101.
It is a flow chart showing the operation of C, and in the first and second embodiments, the product registration and settlement process (step 3001) and the transaction date and time on the magnetic card and the product name writing (step 3002) are the magnetic card. In parallel with the execution of the questionnaire according to the read contents of 102 (step 3003), one questionnaire POS terminal 101C is different, but each step (steps 4001 and 400)
2, 4003), the detailed flow is shown in FIGS.
(Or FIG. 19).

Therefore, although a detailed description of the processing procedure is omitted, in the present embodiment, in addition to the effects of the first and second embodiments, a questionnaire is conducted during the product registration. As a result, it is possible to save time for both the shop and the shopper and to effectively use the shop.

By the way, the output information in the first to third embodiments was "question".
It may be “guidance” in a customer operation type terminal such as an M (Automatic Teller Machine), a ticket issuing terminal, or various certificate issuing terminals.

FIG. 23 is a block diagram showing an example of an ATM system which uses guidance as output information as a fourth embodiment, and is composed of an ATM 101D, a magnetic card 102D and a host computer 105.

The ATM 101D includes a timer 10 for managing transaction date and time, and a touch screen 11 for both display and input.
D, a printer 34 that prints a transaction statement, a magnetic card reader / writer 13C that writes and reads the transaction type and transaction date and time on the magnetic card 102, a speaker 41 that outputs voice guidance, and cash input / output.
And a cash processing device 42 for storing, a communication device 43 for controlling communication with the host computer 50, a control device 19D for executing various controls, and a card table 21D of the magnetic card 102D as shown in FIG. 25. The guidance condition file 14D that associates the guidance,
The guidance content file 15D stores the associated guidance and the guidance voice file 15E.

Card table 21 of magnetic card 102D
In addition to the customer number, D stores the transaction type and the last transaction date for each transaction type.

In addition, the host computer 105 is provided with a balance file 51 such as a customer transaction balance.

Further, in the guidance condition file 14D, the guidance content file 1 is set for each customer use time interval.
The address information of 5D and the address information of the guidance voice file 15E are stored in advance.

FIG. 24 is a flowchart showing the operation of this embodiment. First, the ATM 101D displays the initial menu screen 110 as shown in FIG. 27 on the touch screen 11D in the standby state, but the customer's magnetic card 102D. Is detected (step 400
1) The current month and day is read by the timer 10 and temporarily stored in a terminal card table of the same format as in FIG. 13 (step 4003), and the customer number, transaction type, and last transaction date and time stored in the magnetic card 102D are read, It is temporarily recorded in the terminal card table (step 4004).

In this state, the transaction type input from the touch screen 11D is received (step 4005), and the condition matching the content of the last transaction date stored in the terminal card table in the guidance condition file 14D (FIG. 26) is set. A selection is made (step 4006).

Then, the guidance content is retrieved from the guidance content file 15D by the address information set in the address field of the selected condition (step 400).
7) Touch screen 11 with the retrieved guidance
The input information is displayed on D and generated from the speaker 41, and the input information input according to the guidance is received (step 4008).

For example, when the transaction type is "payment" and the last transaction date is one month or more before, a plurality of guidance screens 150 to 154 are displayed on the touch screen 11D as shown in FIG. Moreover, a polite explanation and voice guidance are generated from the speaker 41 one by one.

However, if the last transaction date is less than one month, there are few guidance screens 155, as shown in FIG.
156 is displayed and the voice guidance is omitted.

Next, the balance file 51 of the host computer 105 is updated and the deposit / withdrawal process is executed according to the input instruction (step 4009), the transaction details are issued (step 4010), the terminal card table is cleared, and the process is terminated (step 4010). Step 4011).

As a result, detailed explanations can be omitted for users who have recently used the ATM 101D, and detailed explanations and voice guidance can be provided to users who have not recently used the ATM 101D. In other words, the politeness of the guidance is set for each individual user, and the politeness of the guidance is not always the same, but the politeness of the guidance is changed depending on whether the same user has used recently or not. Guidance can be realized according to the person's current temporal situation.

In the present embodiment, the output information is guidance, but it may be a screen such as an advertisement or introduction. That is,
The date of advertisement is recorded on the magnetic card 102, and whether or not to output the “advertisement” is determined according to the frequency.
Then, if the advertisement "To SSS Savings" is made every day, it gives the user the impression of "persistent", but since the advertisement can be output in the form of once every few weeks, such The problem can be resolved.

[0110]

As described above, according to the present invention, basically, when a predetermined action is triggered, the first information including at least time information related to the trigger is written in the portable storage medium, and thereafter, the first information is written. Read the first information stored in the portable storage medium, determine whether the read first information satisfies the output condition of the second information, and only when the condition is satisfied Output the second information.

Alternatively, triggered by a predetermined action, the first information including at least time information related to the trigger is written in the portable storage medium, and then the first information stored in the portable storage medium is read. Since the second information, which is output when the first information is read, is changed and output according to the first information, the target person is asked when conducting various questionnaires or at an ATM or the like. Appropriate information can be presented and an appropriate response can be efficiently obtained.

Furthermore, there is an effect that the burden on the questionnaire implementer can be reduced when conducting various questionnaires.

[Brief description of drawings]

FIG. 1 is a first questionnaire system to which the present invention is applied.
It is a block diagram which shows the Example of.

FIG. 2 is a configuration diagram of a PLU file in FIG.

FIG. 3 is a configuration diagram of a purchase file in FIG.

FIG. 4 is a configuration diagram of a card table in FIG.

5 is a configuration diagram of a questionnaire condition file in FIG.

6 is a configuration diagram of a questionnaire content file in FIG.

FIG. 7 is a configuration diagram of an answer file in FIG.

FIG. 8 is a flowchart showing the operation of the embodiment of FIG.

9 is a detailed flowchart of step 1001 of FIG. 8. FIG.

FIG. 10 is a detailed flowchart of step 1002 of FIG.

FIG. 11 is a detailed flowchart of step 1003 of FIG.

12 is a configuration diagram of a transaction table in FIG.

13 is a configuration diagram of a terminal card table in FIG.

FIG. 14 is a configuration diagram of an answer table in FIG.

FIG. 15 is an explanatory diagram showing a display example on the questionnaire terminal in the embodiment of FIG.

16 is a configuration diagram showing a modification of the embodiment of FIG.

FIG. 17 is a configuration diagram showing a modification of the questionnaire condition file.

FIG. 18 is a configuration diagram showing a second embodiment of a questionnaire system to which the present invention is applied.

FIG. 19 is a flowchart showing the operation of the second embodiment.

FIG. 20 is a configuration diagram of a questionnaire condition file according to the second embodiment.

FIG. 21 is a configuration diagram showing a third embodiment of a questionnaire system to which the present invention is applied.

FIG. 22 is a flowchart showing the operation of the third embodiment.

FIG. 23 is a configuration diagram showing an embodiment of an ATM guidance system to which the present invention is applied.

24 is a flowchart showing the operation of the guidance system of FIG.

FIG. 25 is a configuration diagram of a card table in the guidance system of FIG. 23.

26 is a configuration diagram of a guidance condition file in the guidance system of FIG.

FIG. 27 is an explanatory diagram showing a display example of an initial menu in the guidance system of FIG. 23.

28 is an explanatory diagram showing an example of guidance output in the guidance system of FIG. 23.

FIG. 29 is an explanatory diagram showing another guidance output example in the guidance system of FIG. 23.

[Explanation of symbols]

101, 101B, 101C ... Questionnaire terminal, 102
... magnetic card, 103 ... POS terminal, 10, 30 ... timer, 11, 32 ... keyboard, 12, 33 ... display, 13 ... magnetic card reader, 14, 14A, 14B ...
Questionnaire condition file, 15 ... Questionnaire content file, 16 ... Answer file, 17, 39 ... ROM, 18,
40 ... RAM, 19, 41 ... CPU, 31 ... Bar code reader, 34 ... Printer, 35 ... Magnetic card writer, 3
6 ... Drawer, 37 ... PLU file, 38 ... Purchasing file, 21 ... Card table, 51 ... Transaction table, 52
… Terminal card table.

Claims (13)

[Claims] 1. When a predetermined action is triggered, first information including at least time information related to the trigger is written in a portable storage medium, and then the first information stored in the portable storage medium. And the first information read is the second
The information output method is characterized by determining whether or not the output condition of the information is satisfied, and outputting the second information only when the condition is satisfied. 2. A first action, which is triggered by a predetermined action, writes first information including at least time information related to the action into a portable storage medium, and then stored in the portable storage medium.
Information is read, and the second information that is output upon reading the first information is changed and output according to the first information. 3. A portable storage medium and a first computer and a second computer, wherein the first computer carries a first action and carries first information including at least time information related to the action. Writing means for writing to the portable storage medium, the second computer stores the reading means for reading the first information from the portable storage medium, and the second information different from the first information in advance. Means, a determining means for determining whether or not the first information read by the reading means satisfies the output condition of the second information, and a condition is satisfied based on the determination result of the determining means. And an output means for outputting the second information stored in the storage means. 4. A portable storage medium and a computer, wherein the computer is triggered by a predetermined action to write first information including at least time information related to the trigger into the portable storage medium. From the portable storage medium to the first
Reading means for reading the information, storage means for storing second information different from the first information in advance, and the first information read by the reading means satisfy the output condition of the second information. It is characterized in that it is provided with a judging means for judging whether or not there is, and an output means for outputting the second information stored in the storage means only when the condition is satisfied based on the judgment result of the judging means. Information output system. 5. A portable storage medium and a first computer and a second computer, wherein the first computer is triggered by a predetermined action to send the first information including at least time information related to the trigger. The second computer includes a writing unit for writing in the portable storage medium, and the second computer stores the reading unit for reading the first information from the portable storage medium and the storage unit for storing second information different from the first information in advance. And a changing unit that changes the second information output in response to the reading of the first information by the reading unit according to the first information,
An information output system comprising: an output unit that outputs the changed second information. 6. A portable storage medium and a computer, wherein the computer, when triggered by a predetermined action, writes a first information including at least time information related to the trigger into the portable storage medium. A reading means for reading the first information from the portable storage medium, a storage means for storing second information different from the first information in advance, and an output when the reading means reads the first information An information output system comprising: a changing unit that changes the second information that is generated according to the first information; and an output unit that outputs the changed second information. 7. The information output system according to claim 3, wherein the second information is a question and / or answer selection branch of a questionnaire. 8. The information output system according to claim 7, wherein the first information includes product identification information for identifying a product such as a product name. 9. The information output according to claim 8, wherein the question and / or answer selection branch of the questionnaire which is the second information is selected by a combination of the time information which is the first information and the product identification information. system. 10. The information output system according to claim 3, wherein the second information is operation guidance. 11. The information output system according to claim 10, wherein the first information includes transaction type information. 12. The information output system according to claim 11, wherein the operation guidance which is the second information is selected by a combination of the time information which is the first information and the transaction type information. 13. The information output system according to claim 1, wherein the portable storage medium is a card-shaped storage medium such as a magnetic card, an IC card, or an optical card.