JPH06181491A - Telemarketting system equipment - Google Patents

Abstract

PURPOSE:To attain the effective telemarketting using a telephone line by selecting telephone numbers executing telemarketting on a prescribed condition based on a telephone number collection file and feeding back the result to the file. CONSTITUTION:A data management processing section 1 prepares a telephone number collection file 2 being a database and outputs a function list 3 to perform telemarketting processing. A telemarketting sheet preparing utility 4 outputs a content of a telemarketting such as a reception of a voice signal to a telemarketting sheet 5. An execution section 6 sets control information to prepare a control sheet 7, a phone call is made based on the file outputted from the data management processing section 1 and the telemarketting generating utility 4 to implement telemarketting processing. The result of the telemarketting is fed back to the telephone number collection file 2 and a reply message is outputted to a file 8.

Description

Detailed Description of the Invention

[0001]

FIELD OF THE INVENTION The present invention relates to a telemarketing system device.

[0002]

2. Description of the Related Art A conventional data system on a computer cannot automatically dial a telephone number recorded in a database, and must also record a telephone push signal and voice on the database. I couldn't. Further, the amount of information to be transmitted to the other party is limited to only the response message registered in advance. In a conventional telemarketing machine, a database including kanji, drawings, and images cannot be managed in the same record as telephone number data for auto dialing, and data processing capability is lacking.

[0003]

SUMMARY OF THE INVENTION The above-mentioned prior art has a small number of cases that can be processed, and when performing telemarketing,
It cannot be said that the information processing ability has improved markedly compared to the questionnaires and advertising methods that have been conducted since then, such as direct mail, leaflets, etc.

An object of the present invention is a telemarketing system device using a telephone line, which has a high telephone number processing capability, and responds not only to a code by a push button sound but also to a response from the other party during a call. Record voice information such as the real voice and character information by facsimile,
It is a device that has the function of transmitting text, drawings, and images.

[0005]

In order to achieve the above object, the telemarketing system device of the present invention performs telemarketing based on a telephone number collection file 2 which manages addition, correction and deletion of telephone numbers. A data management and processing unit having a circuit for selecting a telephone number to be carried out under a certain condition, creating an action list 3 targeting the resulting list, and registering and updating a message voice for telemarketing and related data. 1, a telemarketing creation utility 4 having a circuit for creating a telemarketing sheet 5 based on the telemarketing data collection file, a telemarketing execution information setting file based on the control file, and the information file and the above execution Use the telephone line based on the list and sheet. And sequentially autodial performs automatic call by voice, made from the execution unit 6 which having a circuit for implementing telemarketing, further, fed back the results of telemarketing the telephone number acquisition file 2,
The response message of the other party to telemarketing,
Received by voice, made by tone signal of touch-tone phone, made by FAX character, etc., respectively, registered in the storage medium, and designated the data, the message made by the character is printed by the printing device. Printed on paper through, the voice response message,
It is possible to reproduce through a speaker.

The invention according to claim 2 can set the time, day of the week, number of cases, etc. of the automatic telephone call, recognize the state of the other party to the automatic telephone call, encode it in a magnetic medium, and register these. In addition, when the automatic telephone is in a non-call state, it has a function of automatically attempting a re-call.

Further, in the invention described in claim 3, by using a commercially available local area network, a plurality of units can be operated at the same time while sharing one database, and the information is not only voice but also facsimile. It is characterized by including a circuit capable of transmitting character information and image information by a display.

[0008]

[Function] Using the telephone line based on the implementation list and seats, an automatic call is made to the callee of the customer or the like, and the response from the callee is performed by voice or tone signal of the touch-tone phone. Received data and faxed data are registered and stored in a storage medium, and by designating these data, text messages are printed on paper through a printing device, and voice response messages are played back through a speaker. It is possible to

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of the present invention will be described with reference to the drawings. FIG. 1 shows a system configuration of the present apparatus. A data management and processing unit 1 creates a telephone number collection file 2 which is a database, and a telemarketing process. The action list 3 for performing is output. Telemarketing Sheet Creation Utility 4 Greetings, Telemarketing Voice Capture, Telemarketing Response Types, Essentials,
The contents of telemarketing such as unnecessary are output to the telemarketing sheet 5. The control section 7 sets control information in the execution section 6 to create a control sheet 7, and makes a call based on the file output from the data management / processing section 1 and the telemarketing creation utility 4 to perform telemarketing processing. The telemarketing result is fed back to the telephone number collection file 2 and the response message is output to the file. Also, it is printed on paper or played through a speaker as specified.

FIG. 2 shows a method of operating the program that constitutes the system. In the figure, when the telephone number collection file 2 is created, the telephone number list data is input using the data management and processing unit 1.

In creating a telemarketing message, a telemarketing message creation utility 4 is used to create a telemarketing message file in which telemarketing contents are set.

In creating the action list 3, a list of telephone numbers having specified conditions is created from the data in the telephone number collection file 2. The procedure is as follows: (a) Search the telephone number collection file 2 and add an action mark. (The action mark exists as data that the user can set and clear when the file of the other party's data is displayed. The action mark is 1: Call
0: means not to call) There are the following methods to set the action mark. a. Data management, "action marking" of processing unit 1
Use to automatically mark the retrieved data. b. On the data entry screen of the telephone number collection file 2, enter "1" one by one. There are the following methods to reset the action mark. a. All action marks in the telephone number collection file 2 are reset at once by using "action mark clear" of the data management / processing unit 1. b. On the data entry screen of the telephone number collection file 2, enter "0" one by one. (B) The data with the action mark is output to the file format (action list 3) used by the execution unit 6. To output action list 3, data management,
The “action list creation” of the processing unit 1 is used.

In executing telemarketing, control information is set and executed. If the control information is set at the first time, it is only necessary to confirm or correct only the changed portion after the second time. When the start time comes, the telemarketing process is performed, and when the action list 3 is all finished, the end screen is displayed.

In order to update the result in the telephone number collection file 2, the telemarketing result is updated by updating the corresponding original data in the telephone number collection file 2 by "update telephone number collection file result" of the data management and processing unit 1.

The confirmation of the telemarketing result is performed by the data management / processing unit 1 by "result reference" and "response message reference".
Confirm the result with.

All unnecessary action marks are erased by using "action mark clear" of the data management / processing unit 1. Alternatively, enter "0" for each case on the data entry screen of the telephone number collection file 2. This is because if the action mark is left, it will be output when the action list 3 is created next time.

[Operational Precautions] Action List 3
If the original telephone number collection file 2 is rearranged while the results of the telephone number collection file 2 are updated by creating the file and performing telemarketing, the result may not be updated. This is because the update of the result of the telephone number collection file 2 updates the data in which the telephone number of the original telephone number collection file 2 and the telephone number of the action list 3 match. Therefore, if the telephone numbers are the same and different data is registered in the telephone number collection file 2, the result may not be updated correctly. Therefore, due to the characteristics of this system, it is meaningless to register different people with the same telephone number.

[Reason for separating the telephone number collection file 2 and the action list 3 which is a telephone number collection file during telemarketing processing] The telephone number collection file 2 and the telephone number collection file (action list 3) during telemarketing processing are separated The reason is that when the processing is performed only by the telephone number collection file 2 as shown in FIG. 3, the user need not be aware of updating the telephone number collection file 2.
When using multiple units of this system, the user must be aware of the combination because the execution results of each must be merged. On the other hand, as shown in FIG. 4, when the cushion list 3 is set and output, the process can be reasonably performed when a plurality of units are used and when data of another personal computer host is used.

[0019]

As described above, the present invention is effective because it is possible to perform telemarketing by selecting the telephone number of the other party who meets a certain condition from the large telephone number collection file 2. Telemarketing is possible, and information gathering by telemarketing can be obtained in a form suitable for the purpose.

[Brief description of drawings]

FIG. 1 is an explanatory diagram of a system configuration of the present invention,

[Figure 2] Telephone number collection file 2, action list 3
And the relationship diagram of each program,

FIG. 3 is an explanatory diagram when processing is performed only by the telephone number collection file 2,

FIG. 4 is an explanatory diagram of processing when an action list 3 is interposed.

FIG. 5 is an explanatory diagram showing state transitions of modules of the execution unit 6;

FIG. 6 is an explanatory diagram showing a state transition of a module of telemarketing processing,

FIG. 7 is an explanatory diagram showing state transitions of modules of the data management / processing unit 1.

FIG. 8 is an explanatory diagram showing a state transition of a file management system module;

FIG. 9 is an explanatory diagram showing a state transition of an action management system module;

FIG. 10 is an explanatory diagram showing a state transition of an action result system module;

FIG. 11 is an explanatory diagram showing a state transition of a module of a telemarketing message registration utility.

[Explanation of symbols]

 1 Data management and processing section 2 Telephone number collection file 3 Action list 4 Telemarketing sheet creation utility 5 Telemarketing sheet 6 Execution section 7 Control sheet 8 Response message file

Claims (3)

[Claims] 1. An action for selecting a telephone number for carrying out telemarketing according to a certain condition based on a telephone number collection file for managing addition, correction and deletion of telephone numbers, and a list of the result as a target. Based on the data management and processing unit with a circuit that creates a list, message voice for telemarketing, registration and update of related data, and telemarketing data collection file,
Telemarketing creation utility with a circuit to create a telemarketing sheet, create a setting file of telemarketing execution information based on the control file, use the telephone line based on the information file and the above implementation list, sheet, Sequential automatic dial,
It is composed of an execution unit having a circuit for carrying out an automatic call by voice and performing telemarketing. Further, the result of the telemarketing is fed back to the telephone number collection file 2 and the response message of the other party to the telemarketing is made by voice. Received by the tone signal of the touch-tone phone, received by the character by the facsimile, etc. are respectively received and registered in the storage medium, and by specifying the data, the message by the character is printed on the paper through the printing device, and the voice is output. The telemarketing system device is characterized by comprising a circuit capable of reproducing the response message by the speaker. 2. The automatic call can set the time, the day of the week, the number of cases, etc., and recognizes the state of the other party to the automatic call, encodes it on a magnetic medium, and registers these, or the state of the automatic call is no call. In the case of, the telemarketing system device according to claim 1, which has a function of automatically attempting a re-call. 3. The device uses a commercially available local area network to operate a plurality of devices at the same time while sharing one database, and the information is not only voice but also character information by facsimile and image by display. The telemarketing system device according to claim 1 or 2, wherein information can be transmitted.