JPH06133043A - Voice mail registrant retrieval system - Google Patents

Abstract

PURPOSE:To speed up and simplify the retrieval of a registrant by previously dividing registrant information into groups, storing them in a storage means as voice messages and reporting the voice message of the group which a caller indicates by voice. CONSTITUTION:A voice mail registrant retrieval means 10 previously classifies the registrants into the groups and information on the names of the registrants and numbers corresponding to the names for the respective groups are stored in a voice mail information storage means 8 as the voice messages which can be reported by voice. When the indication of registrant retrieval from the caller is received, a voice mail number retrieval/judgement means 1 judges it and operates a group designation means 2. The means 2 designates one group stored in the storage means 8 by designation from the caller, and a voice message notice means 3 notifies the caller of the voice message of the designated group, which is previously registered, by voice. Thus, the registrant can speedily and easily be retrieved only by the operation of a telephone set when a designated code is learnt.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice mail registrant search system in an electronic exchange system of a stored program control system.

[0002]

2. Description of the Related Art Conventionally, a voicemail service is provided between an exchange having a voicemail transmission processing means for creating, storing and transmitting a voicemail and a key telephone housed in the exchange. Create voicemail,
In the case of storing, the caller notifies the exchange from the key telephone of a predetermined voice mail creation instruction number. As a result, the caller is notified by the exchange to input the mail number of the other party's mailbox in which the voice mail is to be stored, by the dial tone or voice message, and the caller inputs the mail number. The exchange receives the mail number, selects a mailbox, and notifies the message input instruction by dial tone or voice message. The caller inputs the voice accordingly, and the exchange stores the voice in the mailbox.

To retrieve the voicemail stored in the mailbox, the recipient inputs the voicemail retrieval instruction number from the key telephone. The exchange receives this instruction number and notifies the user by dial tone or voice message to enter his / her mail number. The recipient inputs the mail number accordingly. The exchange receives the mail number, selects the mailbox, and voice-mails the voice mail to the key telephone used by the caller.

In such a voice mail service, when searching for a name or affiliation from a voice mail number or conversely searching for a voice mail number from a name or affiliation, a voice mail registrant list created in advance or I was searching the database. The voice mail registrant list was printed on a paper medium by associating the mail number with the name for each affiliation. The database is composed of an information processing device and software, and the information processing device and software are started up each time it is used.

[0005]

In the conventional voicemail registrant search described above, when searching for the voicemail number or name of the voicemail registrant, the search is performed using the index of the voicemail registrant list. And it was taking time. Also, when searching with a database,
The search itself can be performed quickly and easily, but it took time if the information processing device and software were not set up in advance.

[0006]

A voicemail registrant search system of the present invention classifies voicemail registrants into groups in advance, and names of the voicemail registrants for each group and a voicemail number corresponding to the name. Information is stored as a voice message that can be notified by voice, a second means for starting a voice mail registrant search process in response to a voice mail registrant search instruction from a sender, Third means for designating the one group stored in the first means according to an instruction of the one group from a person, and the one group registered in the first means by the designation of the one group And a fourth means for notifying the voice message of.

Further, in the voice mail registrant search system of the present invention, when the caller gives an instruction to end or interrupt the voice mail registrant search while the voice message is being notified by the fourth means. Is a fifth means for interrupting the currently notified voice message and returning to the second means, and a case where the caller instructs to change the one group while the voice message is being notified. Means for interrupting the currently notified voice message and returning to the third means, and skipping the voice message currently notified by the caller while the voice message is being notified. Is instructed, the voice message currently notified is interrupted, and the voice message of the next voice mail registrant is designated to specify the fourth hand. Return to the seventh means, and if it is determined that the notification of the voice message in the one group has ended, return to the third means, and the next voice mail registrant Means for designating the voice message and returning to the fourth means.

[0008]

Embodiments of the present invention will now be described with reference to the drawings.

Referring to FIG. 1 showing the configuration of an embodiment of the present invention, the configuration is such that a voicemail registrant searching means 10 is added to the conventional voicemail transmission processing means. The voice mail registrant search means 10 can notify the name of the voice mail registrant for each business group or work group having a different designated code (eg, "XY") in advance and the information of the voice mail number corresponding to the name by voice. A voice mail information storage means 8 for storing as a voice message. Further, the voice mail registration search means 10 receives the interruption code (for example, “# *”) from the sender to instruct the voice mail registrant search, and starts the voice mail registrant search. And a group designation means 2 for designating one group stored in the voice mail information storage means 8 by receiving a designation code "XY" from the sender, and a voice mail information storage means 8 for designation of one group. It has voice message notification means 3 for notifying one group of voice messages registered in advance by voice. Also,
When the voice mail registration / retrieval means 10 receives an end / interruption code (for example, “##”) instructing the end or interruption of the voice mail registrant search from the caller while the voice message is being notified, It has a search end / interruption judging means 4 for interrupting the currently notified voice message and returning to the voice mail number search judging means 1. Also,
The voice mail registration / retrieval means 10 sends the designated code "XY" from the sender while the voice message is being notified.
When a group change code (for example, “#”) for instructing the change of one group specified in step 1 is received, the currently notified voice message is interrupted and the group specifying means 2
The group change determination means 5 for returning to. Further, the voice mail registration / search means 10 skips a voice message within the group from the caller while the voice message is being notified (for example, a skip code).
When "*") is received, it has a message skip interruption judging means 6 for interrupting the currently notified voice message, designating the voice message of the next voice mail registrant, and returning to the voice message notifying means 3. Further, when the voice mail registration search means 10 determines that the notification of the voice message in the group is completed,
When it returns to the group designation means 2 and it is determined that it has not ended, it has a message end determination means 7 which designates the voice message of the next voice mail registrant and returns to the voice message notification means 3. In the embodiment, the designated code "XY" is the "first two digits" of the voice mail number, and the allocation and determination of the business group or workplace group of the designated code "XY" is manually determined when the voice mail number is determined. Be present.

A case of performing a voicemail registrant search in the voicemail registrant search system having the above-described configuration will be described with reference to FIGS.

First, a voice message is stored in the voice mail information storage means 8 in advance. The caller operates the normal voice mail transmission processing means on the key telephone. The caller sends a search interruption code "# *" from the key telephone. The voice mail registrant search means 10 receives this, and in step S1, the voice mail number search determination means 1 determines that it is a voice mail registrant search and operates the group designation means 2. The caller is then given the designated code "X
Send "Y". In step S2, the group designation means 2 receives the designation code "XY" and operates the voice message notification means 3. In step S3, the voice message notification means 3 searches the voice mail information storage means 8 according to the designation from the group designation means 2 and sequentially notifies the voice messages of one person by voice in a pre-registered order. As a result, the caller can hear the mail number and name of the registrant in the group designation on the key telephone.

When the search is terminated or interrupted while the voice message is being notified, the caller issues an end / interruption code "##" from the key telephone. As a result, in step S4, the search termination / interruption determination means 4 determines that the search is terminated or interrupted, interrupts the voice message and returns to step S1.

To instruct to change one group designated by the designated code "XY" while the voice message is being notified, the caller sends a group change code "#" from the key telephone. As a result, in step S5, the group change determination means 5 determines that the interrupt is a group-specified skip interrupt, interrupts the voice message, and returns to step S2.

When it is desired to skip the voice message of the currently notified registrant in one group while the voice message is being notified, the caller sends a skip code "*" from the key telephone. As a result, in step S6, the message skip interrupt determination means 6
Is a group-specified skip interrupt, the voice message is interrupted, the voice message of the next voice mail registrant is specified, and the process returns to step S3.

When the notification of the voice message in one group is completed, the message end judging means 7 judges in step S7 that the message is ended, and the process returns to step S2. When the message end judging means 7 judges that the message has not ended, the voice message of the next voice mail registrant is designated and the process returns to step S3.

Although the voice mail number is the two-digit designation code "XY" in this embodiment, the number of digits is not limited to this. If the number of digits is large, the voice mail number can be shortened to a designated code.

The interrupt code "# *", the end / interrupt code "##", the group change code "#" and the skip code "*" are not limited to these, and the function button is used in the multi-function button telephone. It is also possible.

The order of the search end / interruption judging means 4, the skip interrupt judging means 5 and the message skip interrupt judging means 6 is not limited to the order of the embodiment.

[0019]

As described above, according to the present invention, voice mail registrants are classified into groups in advance, and the voice mail registrant name for each group and the information of the voice mail number corresponding to the name are notified by voice. Possible first message stored as voice message, second means for starting voicemail registrant search processing by voicemail registrant search instruction from sender, and designation of one group from sender Means for designating one group stored in the first means, and fourth means for notifying a voice message of one group registered in the first means designated by the group by voice. With the provision of and, the voice mail registrant can be searched quickly and easily only by operating the telephone if the designated code is known.

[Brief description of drawings]

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention.

FIG. 2 is a flowchart for explaining the operation of the embodiment.

[Explanation of symbols]

 1 voice mail number search determination means 2 group designation means 3 voice message notification means 4 search end / interruption determination means 5 group change determination means 6 message skip interrupt determination means 7 message end determination means 8 voice mail information storage means 10 voice mail registrants Search method

Claims (2)

[Claims] 1. The voicemail registrants are classified into groups in advance, and the name of each voicemail registrant for each group and the information of the voicemail number corresponding to the name are stored as a voice message that can be notified by voice. First
Means for starting a voice mail registrant search process in response to a voice mail registrant search instruction from the caller; and the first group specified by the caller from the caller.
A third for designating the one group stored in the means of
And a fourth means for notifying the voice message of the voice message of the one group registered in the first means by designating the one group, the voice mail registrant search system. . 2. When the voice message is notified by the fourth means and the caller instructs to end or interrupt the search of the voice mail registrant, the voice message currently notified is interrupted. And a fifth means for returning to the second means, and if the caller instructs to change the one group while the voice message is being notified, the currently notified voice message is interrupted. Then, the sixth means for returning to the third means, and while the voice message is being notified, if the caller gives an instruction to skip the voice message currently notified, the present notification is given. A seventh means for interrupting the voice message and returning to the fourth means by designating a voice message of the next voice mail registrant; If it is determined that the notification of the chair message is completed, the procedure returns to the third means. If it is determined that the notification of the chair message is not completed, the voice message of the next voice mail registrant is designated and the procedure returns to the fourth means. The voice mail registrant search system according to claim 1, further comprising: an eighth means.