JPH0583356A - Audio response equipment - Google Patents

Abstract

PURPOSE:To interrupt and restart a guide voice from audio response equipment by a user at an arbitrary time and to hear the guide content in a short time. CONSTITUTION:The equipment is equipped with a network control part 1 to perform the transmitting receiving control of a signal to a telephone line, a push button signal receiving part 2 to receive a push button signal from the telephone line, a voice output control part 4 to output a voice control signal 102 to control a response voice signal 103 and a voice responding part 3 to output the voice signal 103. The voice control signal 102 generated by a push button signal 101 from a user is equipped with a signal to instruct the sending and resending of the voice signal to be outputted, the sending interruption of the voice signal 103 during the sending and the sending restarting of the voice signal 103 during the sending interruption.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a voice response device, and more particularly to a voice response device used in a guidance service system using a telephone line.

[0002]

2. Description of the Related Art Conventionally, a voice response device of this type has a network control unit for controlling transmission / reception of signals to and from a telephone line, and a push button for receiving a push button signal from the telephone line via the network control unit. A signal receiving section, a voice output control section for outputting a voice control signal for controlling the response voice signal by the output signal of the push button signal receiving section, and a response voice signal for calling the response voice signal by the voice control signal via the network control section. A voice response unit for outputting to the line is provided, and the voice control signal generated by the push button signal from the user is provided with a signal for instructing sending and resending of the response voice signal to be output.

An example of the guidance service using this voice response device will be described with reference to FIG. FIG. 3 is a sequence diagram showing a service procedure in the conventional example. First, the user makes a call to the voice response device using a touch-tone phone.
Immediately after receiving a call, the voice response device replies "This is an xx service. Please use the service code" and prompts the user to select the service content. Here, the user wants to use the guide service of the bargain sale party, so the code "1, #" is input by the touch-tone phone. In response to this, the voice response device announces, "Today, we are holding a special sale event at xx from xx at xx. The contents of the special sale are ...". In order to confirm whether you can hear the guidance contents, continue with "Please send me a confirmation code if you like".

When the user hears the message, he or she inputs the confirmation code "0, #" by using a touch-tone telephone. However, since there were many guidance contents, if you can not hear everything and want to hear again,
Enter "9, #". The voice response device again sends the guidance contents from the beginning. Since the user was able to hear, the confirmation code "0, #" is input to finish.

[0005]

As described above, in the conventional example, the user inputs "9, #" when there is a lot of guidance content and some cannot be heard. The voice response device sends the same guidance content again from the beginning. For this reason, the user has to listen again to what he / she has already heard, which is a problem that it takes time.

[0006]

A voice response device of the present invention receives a push button signal from a telephone line via a network control unit for controlling transmission / reception of signals to / from a telephone line. A push button signal receiving section, a voice output control section for outputting a voice control signal for controlling a response voice signal according to the output signal of the push button signal receiving section, and the response voice signal for the network according to the voice control signal. A voice response device comprising a voice response unit for outputting to the telephone line via a control unit, wherein the voice control signal is at least the transmission and retransmission of a response voice signal to be output, and the interruption of the response voice signal being transmitted. And a signal for instructing to restart the transmission of the response voice signal during the transmission interruption.

[0007]

Next, an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing the circuit configuration of this embodiment. A network control unit 1 for controlling transmission / reception of signals to / from a telephone line, a push button signal receiving unit 2 for receiving a push button signal 101 from the telephone line via the network control unit 1, and this push button signal receiving unit. Control signal 102 for controlling the response voice signal by the output signal of
And a voice output control section 4 for outputting
2 and a voice response unit 3 for outputting a response voice signal 103, and the voice control signal 102 transmits and retransmits the response voice signal 103 to be output, and the response voice signal 10 being transmitted.
2 is provided, and a signal for instructing to resume the transmission of the response voice signal 102 during the suspension of the transmission.

A user who uses this voice response device first pushes the subscriber number of this voice response device connected to the telephone line from his touch-tone telephone to capture it. Then, the code corresponding to the voice control signal 102 is transmitted by pressing the push button. The voice response device receives the push button signal 101 from the telephone line, converts it into the voice control signal 102, and controls the response voice signal 103.

Next, an example of the guidance service using this voice response device will be described with reference to FIG. FIG. 2 is a sequence diagram showing a service procedure in this embodiment. First, the user makes a call to the voice response device using a touch-tone phone. Immediately after receiving a call, the voice response device replies "This is an xx service. Please use the service code" and prompts the user to select the service content. Here, the user wants to use the information service of the bargain sale, so the code is "1, #".
Input with touch-tone.

[0010] The voice response device responds to this and sends a guidance, but when the user said, "Today, we are holding a special sale at xx from xx at xx at xx." Enter the interruption code “*”. The voice response device interrupts the guidance as soon as it responds to this. When the user writes a note and then inputs the restart code "*", the voice response device restarts the guidance. This operation is repeated as needed during the guidance. After listening to all the guidance contents, the user inputs the confirmation code “0, #” at the end and ends.

[0011]

As described above, according to the present invention, the voice signal being transmitted can be interrupted and restarted by the signal from the user. Therefore, the user can interrupt the audio signal when he / she wants to write down what he / she heard. Yes, you don't have to listen to the end and then listen again. Therefore, there is an effect that the guidance contents can be heard in a short time.

[Brief description of drawings]

FIG. 1 is a block diagram showing a circuit configuration of an embodiment.

FIG. 2 is a sequence diagram showing a service procedure according to an embodiment.

FIG. 3 is a sequence diagram showing a service procedure in a conventional example.

[Explanation of symbols]

 1 network control unit 2 push button signal receiving unit 3 voice response unit 4 voice output control unit

Claims (1)

[Claims] 1. A network control unit for controlling transmission and reception of signals to and from a telephone line, a push button signal receiving unit for receiving a push button signal from the telephone line via the network control unit, and the push button signal. A voice output control unit which outputs a voice control signal for controlling a response voice signal by an output signal of the receiving unit, and a voice response which outputs the response voice signal to the telephone line through the network control unit by the voice control signal. In the voice response device, the voice control signal is transmitted and retransmitted at least by the push button signal the response voice signal to be output, interruption of the transmission of the response voice signal during transmission, A voice response device comprising a signal for controlling a voice response signal for restarting transmission of a response voice signal.