JPH05334128A - Automatic fault reporting system - Google Patents

Abstract

PURPOSE:To efficiently utilize a fault information storing file in a maintenance center and to efficiently use a customer system line. CONSTITUTION:A fault detecting part 11 detects a fault generated in a computer system. A fault information collecting part 12 works fault information stored in an OS control part 10 to report information to be reported to a maintenance center system 2. A report judging part 13 judges whether the fault detected by the detecting part 11 should be automatically reported to the maintenance center system 2 or not. A transmitting part 14 transmits the report information worked by the collecting part 12 to the system 2 in accordance with the judged result of the judging part 13. Consequently, the automatic report of overlapped fault information to the center system 2 can be prevented.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a fault automatic notification system, and more particularly to a fault automatic notification system for reporting fault information to a maintenance center when a fault occurs.

[0002]

2. Description of the Related Art Normally, when a failure occurs in a computer system, the failure is notified to a customer engineer (CE). The customer engineer visits the customer, analyzes the failure of the computer system, and retrieves the replacement part according to the analysis result.
We are repairing the disorder.

However, in recent years, in order to shorten the time for repairing a failure, the customer system and the maintenance center are connected by a line, and when the failure occurs, the maintenance center is immediately notified of the occurrence of the failure, and the maintenance center for the failure information. The automatic failure notification system, in which the information is sent to the Internet, has been adopted.

With this automatic fault notification system, the customer engineer of the maintenance center can immediately analyze the fault information, so that quick maintenance work is possible by visiting the customer with replacement parts and repairing the fault. Has become.

In such a conventional fault automatic notification system,
Since failure information is reported to the maintenance center each time a failure occurs, a large capacity failure information storage file is required in the maintenance center in case of frequent failures in the customer system.

In order to efficiently use this failure information storage file, if the failure is a recoverable failure in a file system device, the failure is not reported to the maintenance center immediately, and the failure occurs at a certain frequency or more. A method is adopted in which it is judged that the device has deteriorated only when it occurs, and a fault is reported.

However, since it is difficult to determine the deterioration state in devices other than the file system device, a failure notification is issued every time a failure occurs. Therefore, when many failures occur, even if the failures are the same, the maintenance center is notified, which causes a problem that a large amount of failure information is notified to the maintenance center.

[0008]

SUMMARY OF THE INVENTION The present invention has been made in order to eliminate the above-mentioned problems of the prior art, and enables efficient use of the failure information storage file of the maintenance center and connection of the customer system line. The purpose is to provide an automatic fault notification system that can be used efficiently.

[0009]

The automatic fault notification system according to the present invention comprises:
A failure automatic notification system for reporting failure information detected by a computer system to a maintenance center, holding means for holding the failure information, failure information reported to the maintenance center, and failures held in the holding means It is characterized in that a comparison means for comparing information with each other and a transmission means for transmitting fault information to the maintenance center according to a comparison result of the comparison means are provided.

[0010]

An embodiment of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention. In the figure, the OS of the main system 1
(Operating system) The control unit 10 controls the entire computer system including the main system 1. The failure detection unit 11 detects a failure that has occurred in the computer system.

The failure information collection unit 12 processes the failure information held by the OS control unit 10 into notification information for notifying the maintenance center system 2. The notification determination unit 13 is the failure detection unit 1
It is determined whether or not there is a need to automatically notify the maintenance center system 2 of the failure detected by 1. The transmission unit 14 transmits the notification information processed by the failure information collection unit 12 to the maintenance center system 2 according to the determination result of the notification determination unit 13.

Here, the OS control section 10, the failure detection section 11, the failure information collection section 12, and the notification determination section 13 described above.
And the transmission unit 14 are programs that operate in the main system 1, respectively.

The maintenance center system 2 is the main system 1
Maintenance of the user's computer system including is stored in the failure information storage file 3 with the failure information automatically notified from the main system 1.

When any failure occurs in the above computer system, the failure is detected by the failure detection unit 11. The fault detection unit 11 detects the fault by the OS control unit
0 and the failure information collection unit 12 are notified respectively.

The OS controller 10 collects fault information of the fault detected by the fault detector 11. At this time, if the failure is a failure that needs to be reported to the maintenance center system 2, the failure detection unit 11 instructs the failure information collection unit 12 to that effect.

Upon receiving the notification from the failure detecting section 11, the failure information collecting section 12 reads the failure information from the OS control section 10, processes the failure information into notification information, and passes it to the transmitting section 14. When the transmitting unit 14 receives the fault information from the fault information collecting unit 12, the transmitting unit 14 transmits the fault information to the maintenance center system 2.

The maintenance center system 2 stores the fault information transmitted from the transmission unit 14 in the fault information storage file 3. As a result, the customer engineer on the side of the maintenance center system 2 can analyze the failure information stored in the failure information storage file 3 and can quickly perform maintenance activities for the failure.

Normally, the maintenance activities as described above are carried out, but if there are many user computer systems managed by the maintenance center system 2 and many failures occur, the failure information storage file 3 overflows. It may happen. Therefore, the fault information storage file 3
Must be a large file.

In the present invention, in order to use the failure information storage file 3 efficiently, it is necessary to provide a notification determination section 13 to automatically notify the maintenance center system 2 of the failure detected by the failure detection section 11. Is being determined.

That is, when a fault occurs in the computer system and the fault is detected by the fault detection unit 11, the fault detection unit 11 detects the fault by the OS control unit 10, the fault information collection unit 12, and the notification determination unit. 13 and 13 are notified respectively.

The notification determination unit 13 temporarily saves the failure notification sent from the failure detection unit 11 and compares the failure notification with all the failure notifications saved before the notification. In addition, the failure information including the failure notification is saved in the notification determination unit 13,
You may compare those information.

When the comparison result shows a match, the notification judging unit 13 judges that the same failure information has already been automatically notified to the maintenance center system 2. Therefore, the report determination unit 1
3 determines that the automatic notification of the failure information to the maintenance center system 2 is unnecessary, and notifies the transmission unit 14 of that.

When the transmission unit 14 receives the notification from the notification determination unit 13 that does not require automatic notification to the maintenance center system 2, it transmits the failure information sent from the failure information collection unit 12 to the maintenance center system 2. Instead, the fault information is discarded. As a result, the same failure information will not be redundantly transmitted to the maintenance center system 2.

If the comparison result shows a non-coincidence, the notification judging unit 13 judges that the failure information has not been automatically notified to the maintenance center system 2. Therefore, the report determination unit 1
Since 3 does not notify the transmitting unit 14, the transmitting unit 14 transmits the fault information from the fault information collecting unit 12 to the maintenance center system 2.

By processing the automatic notification of the failure information to the maintenance center system 2 as described above, duplicate failure information is not sent to the maintenance center system 2 so that more efficient maintenance activities can be performed. Becomes

As described above, the automatic notification to the maintenance center system 2 is targeted by suppressing the automatic notification to the maintenance center system 2 of the failure information for which a match is detected by the notification determination unit 13 by the transmission unit 14. Even if two or more faults occur in duplicate, it is possible to prevent automatic reporting of duplicate fault information. Therefore, the failure information storage file 3 of the maintenance center system 2 can be efficiently used, and the line of the customer system can be efficiently used.

[0028]

As described above, according to the present invention, the failure information detected by the computer system is held, and the failure information notified to the maintenance center is compared with the held failure information. By sending the failure information to the maintenance center by using the above, the failure information storage file of the maintenance center can be efficiently used, and
The effect is that the lines of the customer system can be used efficiently.

[Brief description of drawings]

FIG. 1 is a block diagram showing a configuration of an exemplary embodiment of the present invention.

[Explanation of symbols]

 1 system system 2 maintenance center system 3 failure information storage file 11 failure detection unit 13 notification determination unit 14 transmission unit

Claims (3)

[Claims] 1. A fault automatic notification system for reporting fault information detected by a computer system to a maintenance center, holding means for holding the fault information, fault information reported to the maintenance center, and the holding means. An automatic fault notification system, comprising: a comparing unit for comparing the fault information held in the storage unit and a transmitting unit for transmitting the fault information to the maintenance center according to the comparison result of the comparing unit. 2. The automatic fault notification system according to claim 1, wherein the transmission of the fault information to the maintenance center by the transmission unit is suppressed when the comparison unit detects a match. 3. The fault automatic notification system according to claim 1, wherein the holding means, the comparing means, and the sending means are provided on the computer system side.