JPH05316232A - Message transfer system - Google Patents

Abstract

PURPOSE:To smoothly and exactly record and transmit a message from a caller to an absent subscriber by the operation of the agency answerer of an incoming call to the terminal of the absent subscriber. CONSTITUTION:A conversation between an agency answerer (terminal 2) and a caller(terminal 1) is stored in a message storage area 4 corresponding to an unattended telephone terminal 5 in a storage device 4 by the message transferring request of the agency answerer. Thus, a fine atmosphere or the like can be exactly transmitted without giving an impoliteness to a caller.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a message transfer system in which another person answers a call received by an absentee on behalf of the other party and transfers a message from a caller to the absentee.

[0002]

2. Description of the Related Art Conventionally, in this type of message transfer method, when a call is made to a telephone terminal in an absentee seat in an office, a responder who responds to this call by proxy records the caller in a message box. It was usual that the respondent asked about the requirement and wrote it down and notified it to the absentee.

FIG. 8 is a block connection diagram showing a conventional example. As shown in FIG. 8, the absent telephone terminal 5, the answer telephone terminal 2 and the message box device 42 are accommodated and connected to the exchange 9. The calling telephone terminal 1 is directly or indirectly connected to the exchange 9 and makes a call using the telephone number of the absent telephone terminal 5 of the connection destination.

The exchange 9 receives an outgoing connection from the calling telephone terminal 1, knows an incoming call to the absent telephone terminal 5 accommodated therein, and informs a call to the absent telephone terminal 5 by ringing a ringing tone. When the answering telephone terminal 2 responds by proxy with the ringing tone of the absent telephone terminal 5, the exchange 9 forms a communication path between the calling telephone terminal 1 and the answering telephone terminal 2 and enables the two to talk with each other.

The substitute responder at the answering telephone terminal 2 interacts with the caller at the calling telephone terminal 1, and in the case of a message, the answering telephone terminal 2 executes a predetermined transfer procedure to the message box device 42.

When the transfer destination receives the transfer request in which the transfer destination is the message box device 42, the exchange 9 calls the message box device 42 together with the called party number (the number of the called absent telephone terminal 5) and issues an automatic response. The call telephone terminal 1 and the message box device 42 are connected by a communication path.

The message box device 42 records a message from the calling telephone terminal 1 in the message recording area 40 corresponding to the received called party number through a predetermined message recording procedure by the calling telephone terminal 1 and voice guidance. To do. Since the message reception by voice detection of the message is displayed on the absent telephone terminal 5 by the exchange 9, the message can be taken out from the message box device 42 when the called party returns to the seat and sees this display and performs a predetermined procedure. You can

[0008]

Since the above-mentioned message transfer system has a structure in which the caller is connected to the message box device to record the message, the message box device can be easily operated by the kind voice guidance. Even if you can record a message to, it will be rude if the caller is a customer, so in the end the responder will write down the requirements and inform the absentee when they return. There was a problem in that there were many inconveniences, as it could cause rudeness such as waiting for time to write down the message and mistakes in writing.

It is an object of the present invention to provide a message transfer system that solves the above problems by recording a conversation between a calling party and a responder as a message in a message recording area.

[0010]

The basic structure of the message transfer system according to the present invention is such that, when an exchange receives a message transfer request and a transferee telephone number from a response telephone terminal, a message record corresponding to the transferee telephone number is recorded. The call paths of the calling telephone terminal and the answering telephone terminal are connected to the area, and the call voice is recorded in a predetermined procedure.

The first embodiment of the message transfer system according to the basic configuration is such that, when an incoming call for a message recording request is received, the call paths of the calling telephone terminal and the answering telephone terminal are connected to the message recording area. When a call is recorded, the specified message transfer request and the transfer destination telephone number are sent to the exchange to connect to the transfer destination, and the recorded call voice is sent out, while the incoming call for the message transfer request is received. When receiving a message transfer request and a transfer destination telephone number from the response telephone terminal and a telephone terminal that automatically connects and records the received call voice to the message recording area, the telephone terminal with the transfer destination telephone number is message transferred. It has an exchange to call upon request.

In the second embodiment, a telephone terminal for recording a voice received when an incoming call for a message transfer request is received by connecting to the message recording area, and a message transfer request and transfer from a response telephone terminal. When the destination telephone number is received, the telephone terminal of the transfer destination telephone number is called by the message transfer request, and the exchange is configured to make the calling telephone terminal a three-way call connection with the calling telephone terminal and the answering telephone terminal.

Further, the third embodiment is a voice mail box which is provided with a transfer destination telephone number and records a voice to be received by connecting to the message recording area and recording when a message transfer request is received. When a message transfer request and the transfer destination telephone number are received from the answering telephone terminal, an exchange that calls the voice mailbox of the transfer destination telephone number with the message transfer request is provided.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be described with reference to the drawings.

1 and 2 are a flow chart and a block diagram showing an example of the basic configuration of the present invention.

First, as shown in FIG. 2, a calling telephone terminal 1
Is directly or indirectly connected to the exchange 3 which accommodates and connects the answering telephone terminal 2. The exchange 3 accommodates the recording device 4 and the absent telephone terminal 5 in the same manner as the answering telephone terminal 2. Although the recording device 4 has a message recording area 40, the message recording area 40 may be built in the absent telephone terminal 5.

The exchange 3 which receives an incoming call from the calling telephone terminal 1 with the number of the absent telephone terminal 5 as the connection destination number causes the absent telephone terminal 5 to ring a ringing tone. When the answer telephone terminal 2 responds to the call of the absent telephone terminal 5 by proxy, the exchange 3 establishes a call path between the calling telephone terminal 1 and the answer telephone terminal 2 as shown in FIG.
Form and connect as shown in.

Next, the basic structure of the present invention will be described with reference to FIG. 1 and FIG.

The answering telephone terminal 2 forms a communication path with the calling telephone terminal 1 so that when the answering person needs a message to the absentee in response to the calling person, the exchange 3 requests the message transfer. Is received from the answering telephone terminal 2 by the operation of the responder together with the transfer destination number (procedure 101, the words of the procedure thereafter are omitted)
To do. Then, the exchange 3 connects the conversation voice on the communication path between the calling telephone terminal 1 and the answering telephone terminal 2 to the message recording area 40 corresponding to the received transfer destination number based on the received message transfer request (102), The message is recorded (103) in the message recording area. The exchange 3 terminates the procedure after the predetermined termination procedure (104) by the termination of the telephone terminals 1 and 2.

The dialogue voice in step 102 may be connected once recorded and reproduced (see FIG. 5) or connected during dialogue (see FIG. 7). The message recording area 40 may be included in the recording device 4 or the message box device 42 described with reference to FIG. 8, or may be built in the absent telephone terminal 5, that is, each telephone terminal.

Next, referring to FIGS. 3 to 5, the first
A specific example of will be described.

FIG. 3 is a block connection diagram showing a first embodiment of the present invention. In FIG. 3, the calling telephone terminal 1, the answering telephone terminal 21 having the message recording area 20 built therein, and the exchange 3
1, and an absent telephone terminal 41 having a built-in message recording area 40 is shown.

FIG. 4 is a functional block diagram showing an example of the telephone terminal 6 directly accommodated in the exchange 31. The telephone terminals 21 and 41 shown in FIG. 3 have the same configuration as the telephone terminal 6 shown in FIG. Since the calling telephone terminal 1 passes through the trunk line, it may have a basic telephone circuit. As shown in FIG. 4, the telephone terminal 6 includes a message recording area 60, a separation unit 61, an encoding / decoding unit 62, a handset 63, an adder 64, a control unit 65, a selector 66, a multiplexing unit 67, and an operating unit 68. And a display unit 69.

The separating unit 61 separates the voice signal and the control signal on the receiving path of the communication path and connects them to the inside. The encoder / decoder 62 encodes the transmitted analog signal of the transmitter / receiver 63 and outputs the encoded analog signal to the adder 64 and the selector 66.
The voice signal output of the separating unit 61 is input and the decoded reception analog signal is output to the handset 63. The adder 64 is
The reception voice output of the separation unit 61 and the transmission voice output of the encoding / decoding unit 62 are received and mixed, and the message recording area 6
Output to 0.

The control unit 65 controls writing / reading to / from the message recording area 60 and transmission voice / playback of the selector 66 according to the control signal from the exchange separated by the separation unit 61 and the control signal input from the operation unit 68. The voice selection control, the display control on the display unit 69, and the control signal transmission control to the exchange through the multiplexing unit 67 are executed. Selector 6
6 is a handset 6 that outputs the data via the encoding / decoding device 62.
One of the transmission signal from 3 and the reproduced audio signal output from the message recording area 60 is selected by the control of the control unit 65. The multiplexing unit 67 multiplexes the audio signal from the selector 66 and the control signal from the control unit 65 and outputs the multiplexed signal to the transmission path.

The message transfer request signal set in the present invention is received by the control unit 65 of the telephone terminal 6 as one of the control signals. When the control unit 65 receives the message transfer request, it automatically responds, connects the voice signal of the reception path to the message recording area 60, and notifies the transmission path of the completion of recording preparation by the voice signal. That is, the telephone terminal 6 has a configuration capable of recording even when the automatic response recording function is not set in the absence, and when there is an automatic response recording due to a message transfer request, the display section displays "There is a message recording during absence. Is displayed. This display may be a character display or a lamp display at a predetermined position.

FIG. 5 is a flow chart showing an example of the main operation procedure in FIG.

First, while the absent telephone terminal 41 receives an incoming call and rings (111), the answer telephone terminal 2
1 drives the exchange 31 by a predetermined proxy response procedure (112), connects the calling telephone terminal 1 with the communication path, and interacts with the calling telephone terminal 1. When there is a message to the called party who is absent (113), the responder operates the message recording request on the operation unit 68. As a result, in the answering telephone terminal 21, the control unit 65 receives the message recording request by the operation of the answerer (114).
Connect the voice signals of both the caller and the responder, which are received via the adder 64, to 0 (20) and record the dialogue (115).
To do. Upon completion of the call, the caller / responder releases the communication path formed by the exchange 31 by a predetermined call termination procedure (116).

Then, according to the calling procedure (117) of the responder, the answering telephone terminal 21 sends the transfer destination number and the message transfer request to the exchange 31 (118). The exchange 31 drives the absent telephone terminal 41 of the message transfer destination by a message transfer request by the transfer destination number, connects the reception path to the message recording area 40 (119), and prepares for recording. When the answering telephone terminal 21 receives the answering signal of the absent telephone terminal 41 of the connection destination through the exchange 31 and the voice reception preparation completion signal through the communication path (120), the message recording area 2 is set in the transmission path.
0 is connected and the recorded conversational voice is reproduced and transmitted (121). At the end of reproduction, the answering telephone terminal 21 sends an end signal, and the setting is released and restored by a predetermined end procedure (122).

In the first embodiment, since what is once recorded by the answering telephone terminal is reproduced and transmitted and recorded, the answering telephone terminal is occupied for twice as long and the transmission quality is deteriorated. To solve this problem, the three-way calling function may be used.

6 and 7 are a block diagram and a flow chart showing a second embodiment of the present invention. 6, the same components as those in FIG. 3 are designated by the same reference numerals, and the description thereof will be omitted. 6 is different from FIG. 3 in that the answering telephone terminal 2 does not need to have a message recording area, and the exchange 32 connects the calling telephone terminal 1, the answering telephone terminal 2, and the absent telephone terminal 41 to a three-way call. It is to be.

As shown in FIG. 7, the answering telephone terminal 2 responds to the incoming call (141) from the exchange 32 to the absent telephone terminal 41 by a predetermined proxy response procedure (142), and the responder has a message ( 143), the answering telephone terminal 2 sends a message transfer request together with the transfer destination number to the exchange 32 by the operation of the answerer (144). The exchange 32 connects the absent telephone terminal 41 having the transfer destination number to the calling telephone terminal 1 and the answering telephone terminal 2 in a three-way call, transmits a message transfer request to the absentee telephone terminal 41, and receives voices received from the two parties. It is connected (145) to the built-in message recording area 40.

The answering telephone terminal 2 which has made a proxy response and made a message transfer request confirms the completion of voice recording preparation from the absent telephone terminal 41 which is a third party (146), and then makes a conversation (147) of necessary items by dialogue. Execution and predetermined termination procedure (148)
Ends the procedure. During a call, the third party, the absent-phone terminal 41, connects the receiving channel to the message recording area 40 and records the conversation voice.

Further, instead of the absent telephone terminal 41 of FIG.
A third embodiment using the message recording area 40 of the message box device 42 of FIG. 8 can be realized. In this case, when a message is recorded in the message box device, the absence of a called telephone number having the called party number is displayed on the display unit.

The means for recalling the recorded message from the message recording area may be a conventional technique.

In the present embodiment, it has been explained that the exchange receives the transfer destination number together with the message transfer request. However, in the case of a proxy response different from the call destination number, the call destination number is stored and the message from the answering telephone terminal is stored. It is also possible to call the message recording area corresponding to the called number stored by the transfer request.

[0037]

As described above, according to the message transfer system of the present invention, in the message recording area corresponding to the absent telephone terminal, the dialogue between the responder and the caller who responded as a proxy for the absent telephone terminal is predetermined. Since the message transfer request signal is recorded, the message by the caller's voice can be directly recorded, and the message can be transmitted quickly, reliably, and the atmosphere.

[Brief description of drawings]

FIG. 1 is a flowchart showing an example of a basic configuration of the present invention.

FIG. 2 is a block diagram showing an example for realizing FIG.

FIG. 3 is a block diagram showing a first embodiment of the present invention.

FIG. 4 is a functional block diagram showing an example of a telephone terminal used in the present invention.

5 is a flowchart showing an example of a main operation procedure according to FIG.

FIG. 6 is a block diagram showing a second embodiment of the present invention.

FIG. 7 is a flowchart showing an example of a main operation procedure according to FIG.

[Explanation of symbols]

 1, 2, 5, 6, 41 Telephone terminal 3, 31, 32 Exchange 4 Storage device 20, 40, 60 Message recording area

Claims (4)

[Claims] 1. When the exchange receives a message transfer request and a transfer destination telephone number from the response telephone terminal, the call recording path of each of the calling telephone terminal and the response telephone terminal is displayed in the message recording area corresponding to the transfer destination telephone number. A message transfer method characterized in that the call voice is recorded in a predetermined procedure by connecting to. 2. When receiving a call for a message recording request, the call paths of the calling telephone terminal and the answering telephone terminal are connected to the message recording area and recorded, and after the call ends,
When the specified message transfer request and transfer destination telephone number are sent to the exchange and connected to the transfer destination, the recorded call voice is sent out, while the call voice that is automatically answered and received when an incoming call for the message transfer request is received A telephone terminal for connecting and recording the message to the message recording area, and an exchange for calling the telephone terminal of the transfer destination telephone number with the message transfer request when receiving the message transfer request and the transfer destination telephone number from the telephone terminal. The message transfer system according to claim 1, wherein: 3. A telephone terminal for connecting and recording a voice received upon receiving an incoming call for a message transfer request to the message recording area, and for receiving a message transfer request and a transfer destination telephone number from the answering telephone terminal. 2. A telephone exchange having a transfer destination telephone number is called by a message transfer request, and an exchange is provided for making a three-way call connection between the calling telephone terminal and the calling telephone terminal and the answering telephone terminal. Message transfer method. 4. A voice mail box for recording a voice to be received by connecting to the message recording area when a message transfer request is received with a transfer destination telephone number, and a message transfer from the answering telephone terminal. 2. The message transfer system according to claim 1, further comprising an exchange that calls the voice mailbox of the transfer destination telephone number with a message transfer request when the request and the transfer destination telephone number are received.