JPH052678A - Operation display device for automatic machine - Google Patents

Abstract

PURPOSE:To unnecessitate a manual, etc., even when operation explanation is necessary and to enable an operator to certainly and quickly maintain and check an automatic machine. CONSTITUTION:When the operator selects a desired operation item from plural operation items, the operator selects it with a selecting means 13. A display control means 15 displays the image of the selected operation items on a display device 1 or an operator operation part display device 12 by referring to an image storing means 14 storing image data of operation contents according to the plural operation items based on the selected operation item.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation display device for an automatic machine, which is used for financial automation equipment, railroad ticket vending machines and the like, and which displays the contents of operation performed by a clerk.

[0002]

2. Description of the Related Art Today, many automated instruments such as automatic transaction devices have been introduced into financial institutions, and the introduction of such automated instruments has realized the labor saving of the window operation and the hours of the window operation. The service is being improved for users by operating outside and on holidays. In addition to financial institutions, automatic ticket vending machines that sell train tickets, etc. and ticket issuing machines that sell air tickets are used, and rationalization and labor saving on the sales side are achieved. , Customer service is being improved.

On the other hand, in recent years, the labor saving tendency of financial institutions and railways has been progressing, and in order to improve customer service, for example, in financial institutions, the operating hours of automatic transaction devices are extended,
Holiday work tends to increase. For this reason, financial institutions are increasingly required to have functions required for automatic transaction devices, and are equipped with, for example, automatic cash replenishment and automatic collection functions or passbook issuing functions. Therefore,
The mechanism of the automatic transaction device is also complicated, and the maintenance and inspection work by the staff is also very complicated. Conventionally,
Generally, in this type of automatic machine, a staff member
When performing an inspection, for example, the operation for setting media in the automatic transaction device and the work of removing residual media at the time of failure,
It was done according to the operation manual corresponding to each automatic transaction device.

[0004]

However, as described above, the automatic machines of recent years are required to have multiple functions, so that the mechanism thereof is complicated, and the number of operation items is very large. Therefore, even a staff member may not be able to easily find a location necessary for the operation from the operation manual, or may not be able to easily understand the operation procedure. Therefore, the staff member has a problem that a great deal of training and proficiency is required to operate the automatic machine. Moreover, in recent years, financial institutions and the like have become increasingly multi-vendor oriented, and a plurality of different types of automated teller machines have been introduced. As a result, the staff members need to be familiar with the operation of the devices having different operation methods, and there is a problem that the training and the proficiency must be spent more and more time. The present invention has been made in order to solve the above-mentioned conventional problems, and the operation explanation for the staff can be easily understood, and the operation and maintenance of the automatic machine can be performed reliably and quickly. An object is to provide a display device.

[0005]

An operation display device for an automatic machine according to the present invention includes an image storage means for storing image data of operation contents corresponding to a plurality of operation items carried out by an attendant, and an arbitrary operation item from the plurality of operation items. It is provided with a selection means for selecting an operation item and a display control means for referring to the image storage means based on the selected operation item and displaying an image corresponding to the selected operation item on a display device. ..

[0006]

In the operation display device of the automatic machine of the present invention, when the attendant selects a desired operation item from the plurality of operation items, the attendant selects the operation item by the selecting means. The display control means refers to the image storage means that stores image data of operation contents corresponding to a plurality of operation items based on the selected operation item, and displays the image of the selected operation item on the display device or the attendant operation unit. Display on the display device. Therefore, even if an operation explanation is required, a manual or the like is not required, and the staff can perform the maintenance / inspection of the automatic machine surely and promptly.

[0007]

Embodiments of the present invention will be described in detail below with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of an automatic transaction device to which the operation display device of the present invention is applied. The illustrated device includes a display device 1, a touch panel 2, a card reader / writer and a receipt printer 3, a banknote depositing / dispensing machine 4, a coin depositing / dispensing machine 5, a passbook entry machine 6, a staff operation unit 7, a video disk reproducing device 8, a hard disk. It comprises a device (HDD) 9, a floppy disk device (FDD) 10, and a control device 11. The display device 1 is composed of a CRT or the like, displays an operation explanation and an input screen for the customer, and a clerk operation unit display device of a type in which a clerk operation unit 7 described later is provided on the front surface of the automatic transaction device. This is a device that also serves as 12. The touch panel 2 is an operation unit provided on the display device 1 and including transparent electrodes that performs the same operation as an input operation from a normal keyboard. The card reader / writer and the receipt printer 3 are devices for reading and writing a customer's card inserted in the automatic transaction device and for printing and discharging a receipt. The bill depositing / dispensing machine 4 and the coin depositing / dispensing machine 5 are devices for depositing / dispensing bills and coins, respectively. Also,
The passbook entry machine 6 is a device for entering a customer's passbook.
The attendant operation unit 7 includes an attendant operation unit display device 12 and a selection unit 1.
It consists of three. The clerk operation unit display device 12 is a liquid crystal display device that is provided on the back surface or the lower part of the front surface of the automatic transaction device and displays operation instructions for the clerk. Also, the selection means 1
3 is a staff operation unit display device 12 similar to the touch panel 2.
It is a staff operation unit including a touch panel provided above, and is provided for selecting an arbitrary operation item from a plurality of operation items. FIG. 2 is a diagram showing the installation position of the clerk operation section in the automatic transaction apparatus. FIG. 2A shows a rear surface maintenance type, in which the clerk operation section 7 is provided on the back side of the automated teller machine and is configured so that it cannot be used by general customers. Also,
FIG. 2B shows a front maintenance type, in which the staff operation unit 7 is provided at the lower front portion of the automatic transaction device and is usually covered with a lid. The video disc reproducing device 8 is a device for reproducing a video disc as the image storing means 14, and the image storing means 14 has a plurality of operations such as a cash depositing / dispensing machine operation explanation for an attendant and an obstacle removal operation explanation. Image data of the operation content corresponding to the item is recorded. The hard disk device 9 and the floppy disk device 10 are recording devices for recording transaction data and operation status of the automatic transaction device. The control device 11 controls each of the above devices and controls communication with a host system connected via a communication line. The control device 11 includes a processor and the like, and includes a display control means 15. This display control means 15
Based on the operation item selected by the selection means 13, the video disk reproducing device 8 is operated to display an image corresponding to the selected operation item on the attendant operation unit display device 12 or the display device 1. There is.

Next, the operation will be described. First, the operation description of the apparatus will be described. FIG. 3 is a flowchart for explaining the operation. The designation of the display of the operation explanation is performed by setting the device in the operation explanation mode, and first, the main menu is displayed on the display device 1 or the staff operation unit display device 12 (step S1).
Then, the clerk selects a desired operation item on the touch panel 2 or the selection means 13 to display a sub-menu (step S2). 4 and 5 are views showing a main menu display and a sub-menu display, respectively. That is, the main menu includes a bill depositing / dispensing machine operation description, a coin depositing / dispensing machine operation description, and the like, and FIG. 5 illustrates a case where the bill depositing / dispensing machine operation description is selected as the main menu. When the operation item desired by the clerk is selected on such a selection screen, the display control means 15 operates the video disk reproducing device 8 to instruct to reproduce the image data corresponding to the operation item (step S3). .. FIG. 6 is a diagram showing the frame numbers of the image storage means 14 corresponding to the operation explanation items. In this way, the frame number of the image storage means 14 is set corresponding to each operation explanation item, and when the desired operation item is selected, the display control means 15 specifies the frame number corresponding to the operation item. By doing so, a moving image or the like can be displayed.
Also, along with the video display, the video still, fast forward, reverse return,
Selection display such as return is performed, and these selections are performed by the touch panel 2 or the staff operation unit touch panel 13. FIG. 7 shows a display example of a moving image provided with such a selection display unit for stationary and fast-forwarding.

Next, a description will be given of the operation when a failure occurs. FIG. 8 is a flowchart for explaining an operation when a failure occurs. First, when a failure occurs, a waiting state is held until the staff starts the operation (step S11). Here, when the staff member starts a predetermined operation, the failure status is displayed on the display device 1 or the staff member operation unit display device 12 (step S1).
2). FIG. 9 is a diagram showing a display screen of the failure status. That is, the error status display screen displays an error code corresponding to the error that has occurred, an error content description that indicates what kind of error has occurred, the transaction status at the time of the error occurrence, and select either operation instruction or reset. The selection display for doing is performed. Here, the obstacle indicates, for example, a paper money jam, a card jam, and the like, and the transaction status indicates whether a deposit or withdrawal or a transfer is made. After the failure status is displayed, the clerk is familiar with the details of the operation, so if the operator does not need the operation description and selects the reset (step S13), the automatic transaction device performs a normal initialization operation, that is, the device startup. The checking operation is performed (step S26). When the staff member selects the operation description (step S14), the display control means 15 causes the image storage means 1 corresponding to the error code.
The index of 4 is referred to (step S15), and the video disk reproducing device 8 is driven so as to display the moving image between the obtained frame numbers (step S16). Figure 10
Shows a correspondence table of frame numbers of video discs corresponding to error codes. In this way, even in the case of the operation explanation at the time of failure occurrence, as in the case of the above-mentioned normal operation explanation, the corresponding frame number is set, and the clerk selects the “operation explanation”, The video corresponding to the failure is automatically displayed. Further, the operation explanation display screen when a failure occurs is similar to the screen shown in FIG. 7, and it is possible to select stationary or fast forward. For example, when "still" is selected (step S17), the video disc playback device 8 performs still display (step S1).
8) Similarly, when "fast forward" is selected (step S19), fast forward reproduction is performed (step S20),
When "reverse return" is selected (step S21), reverse return reproduction is performed (step S22). If "other description" is selected (step S23), menu display / selection display is performed (step S24). After that, if "reset" is selected (step S25),
In step S26, the initialization operation is performed and terminated, and if the reset is not selected, the selection input is awaited in the moving image reproduction state.

In the above embodiment, an automatic transaction machine of a financial institution was described as an example of an automatic machine, but the automatic machine is not limited to this, and other than this, a cash payment machine (CD) or an automatic ticket vending machine for railways. The same effects as those of the above-described embodiment can be obtained as long as the maintenance and inspection of the staff such as an automatic ticket vending machine and an automatic ticket vending machine are required. Further, in the above embodiment, the image storage means 14 is composed of a video disk, but in addition to this, for example, it may be composed of a video tape and a video tape recorder instead of the video disk reproducing device 8. Good.

[0011]

As described above, according to the operation display device of the automatic machine of the present invention, the image storage means for storing the image data of the operation contents corresponding to the plurality of operation items performed by the staff is provided, and Since it is configured to display according to the operation item selected by the clerk, it is not necessary to refer to the manual etc. even in the event of a failure, for example, and the desired operation contents can be easily obtained. The inspection can be performed reliably and quickly.

[Brief description of drawings]

FIG. 1 is a block diagram of an automatic transaction device to which an operation display device of an automatic machine according to the present invention is applied.

FIG. 2 is an explanatory diagram of an installation position of a clerk operation unit in the automatic transaction device.

FIG. 3 is a flowchart of an operation explanation display operation in the operation display device of the automatic machine according to the present invention.

FIG. 4 is an explanatory diagram showing a main menu display on the operation display device of the automatic machine according to the present invention.

FIG. 5 is an explanatory diagram showing a submenu display on the operation display device of the automatic machine according to the present invention.

FIG. 6 is an explanatory diagram of a correspondence table of frame numbers of image storage means with respect to operation items in the operation display device of the automatic machine according to the present invention.

FIG. 7 is an explanatory diagram of a moving image reproduction screen on the operation display device of the automatic machine according to the present invention.

FIG. 8 is a flowchart for explaining an operation when a failure occurs in the operation display device of the automatic machine according to the present invention.

FIG. 9 is an explanatory diagram showing a failure status display screen for explaining an operation when a failure occurs in the operation display device of the automatic machine according to the present invention.

FIG. 10 is an explanatory diagram of a correspondence table of video disk frame numbers corresponding to a failure situation in the case of an operation description when a failure occurs in the operation display device of the automatic machine according to the present invention.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 display device 7 staff operation unit 8 video disk reproducing device 12 staff operation unit display device 13 selection means 14 image storage means 15 display control means

Claims (1)

Claim: What is claimed is: 1. An image storage unit that stores image data of operation contents corresponding to a plurality of operation items performed by a staff member, and a selection unit that selects an arbitrary operation item from the plurality of operation items. An operation display device of an automatic machine, comprising: display control means for displaying an image corresponding to the selected operation item on a display device by referring to the image storage means based on the selected operation item.