JP2787516B2 - Operation display of automatic machine - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation display device of an automatic machine used for financial automation equipment, railway ticket vending machines, etc., for displaying the contents of operations performed by a staff member.

[0002]

2. Description of the Related Art Today, many automated instruments such as automatic transaction equipment are introduced into financial institutions and the like, and by introducing such automated instruments, labor saving of window operations can be realized, and at the same time window hours can be reduced. Services are being improved for users by operating outside and on holidays. In addition, other than financial institutions, automatic ticket vending machines that sell railway tickets and airline ticket issuing machines that sell airline tickets are used, and streamlining and labor saving on the sales side are achieved. Customer service is being improved.

On the other hand, in recent years, labor saving trends of financial institutions and railways have been progressing, and in order to improve customer service, for example, in financial institutions, the operating hours of automatic transaction devices have been extended,
Holiday operation tends to increase. For this reason, the functions required of the automatic transaction apparatus in financial institutions are increasing, and for example, the financial institutions are provided with a function of automatically replenishing and collecting cash, a function of issuing a passbook, and the like. Therefore,
The mechanism of the automatic transaction apparatus is also complicated, and maintenance and inspection work by staff is also very complicated. Conventionally,
In general, in this type of automatic machine, the personnel
When performing an inspection, for example, an operation for setting media in an automatic transaction device or a work for removing a residual medium in the event of a failure,
The operation was performed according to the operation manual corresponding to each automatic transaction device.

[0004]

However, as described above, automatic machines in recent years are required to have multiple functions, so that the mechanism thereof is complicated, and thus the operation items are very large. Therefore, there is a case where even a staff member cannot easily find a part necessary for the operation from the operation manual or cannot easily understand the operation procedure. For this reason, there has been a problem that the attendant requires a great deal of training and learning to operate the automatic machine. Moreover, in recent years, multi-vendor orientation has been strengthened in financial institutions and the like, and automatic transaction devices of a plurality of different types have been introduced. As a result, there is a problem that the attendants need to master the operation of the devices having different operation methods, and more and more time is required for the training and the master. SUMMARY OF THE INVENTION The present invention has been made to solve the above-mentioned conventional problems, and an operation explanation for an attendant can be easily understood, and an operation of an automatic machine capable of performing a maintenance and inspection work of the automatic machine reliably and promptly. It is an object to provide a display device.

[0005]

An operation display device for an automatic machine according to the present invention relates to an operation and display apparatus for setting and removing media and the like performed by an attendant.
The video data of general operation explanations and the
An image storage means for storing the moving image data recovery operation described for the set and removal of the medium such that performs, when the general procedure described
At any time with multiple operation items displayed on the screen.
Selection means for selecting one of the operation items, and
The operation of the image storage means corresponding to the selected operation item
General operation explanation table indicating storage location of image data
And the moving image data in the image storage
Recovery processing table showing data storage location and selection
If any operation item is selected by means, the general operation
Referring to the lighting table, the
Extract the video data corresponding to the operation item and
The image data is displayed on the display unit of the operator
If harm occurs, explain the recovery operation and this recovery operation
Reset to indicate that no light is needed
Items to be displayed on the staff operation unit display,
If you select the light, refer to the failure recovery processing table
The moving image data corresponding to the recovery operation description is stored in the image storage unit.
Take out the data and display it on the staff operation unit display.
On the moving image display screen on the attendant operation unit display device,
Displays selection items for selecting the playback image at any point
If one of the selection items is selected,
Display control means for setting an image display state corresponding to the selected item .

[0006]

In the operation display device for an automatic machine according to the present invention, the medium
When one 般操operation description of the removal and set the body class, the clerk double
The desired operation item is selected from the number of operation items by the selecting means.
When selected, the display control means sets the general operation explanation table
With reference to the selected operation item from the image storage means.
The corresponding moving image data is taken out and displayed on the staff operation unit display.
Display. Further, the display control means controls the moving image display image.
Screen to select the playback image at any point in time.
Option is displayed, and if one of the options is selected,
The image display status corresponding to the selected item.
You. Here, a selection for selecting a playback image at an arbitrary point
Selectable items are “still”, “fast forward”
What is the current video playback state, such as
Operation items for changing to different display states
To taste. If a failure occurs, the display control means:
Explanation of recovery operation for setting and removing media, and this
Reset to indicate that no recovery instruction is required
Are displayed on the attendant operation unit display device.
If the clerk selects the recovery operation explanation,
Refer to the recovery processing table and perform recovery operation from the image storage unit.
Take out the video data corresponding to the explanation
Display device. Therefore, the attendant sets the media
Explanation of general operations related to recovery and removal, and recovery operations when a failure occurs
In either case, since there is no need for a manual or the like, and information on the processing to be performed can be obtained visually, even if a person unfamiliar with the automatic machine Inspection can be performed easily and reliably.

[0007]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of an automatic transaction apparatus to which the operation display device of the present invention is applied. The illustrated device includes a display device 1, a touch panel 2, a card reader / writer and a receipt printer 3, a banknote depositing / dispensing machine 4, a coin depositing / dispensing machine 5, a passbook entry machine 6, a staff operating unit 7, a video disc reproducing device 8, and a hard disk. It comprises a device (HDD) 9, a floppy disk device (FDD) 10, and a control device 11. The display device 1 is composed of a CRT or the like, and displays an operation explanation and an input screen for a customer, and also has a clerk operation unit display device of a type in which a clerk operation unit 7 described later is provided on the front of the automatic transaction device. 12 is also used. Also,
The touch panel 2 is an operation unit including a transparent electrode provided on the display device 1 and performing the same operation as an input operation from a normal keyboard. The card reader / writer and the receipt printer 3 are devices for reading and writing a customer's card inserted into the automatic transaction apparatus, and printing and discharging a receipt. The banknote depositing / dispensing machine 4 and the coin depositing / dispensing machine 5 are devices for depositing / dispensing bills and coins, respectively. In addition, the passbook entry machine 6 is a device that records a customer's passbook. The clerk operation unit 7 includes a clerk operation unit display device 12 and a selection unit 13. The clerk operation unit display device 12 is a liquid crystal display device that is provided on the back or lower part of the front of the automatic transaction device and that displays operation instructions for the clerk. Also,
The selection unit 13 is a staff operation unit including a touch panel provided on the staff operation unit display device 12 similarly to the touch panel 2, and is provided for selecting an arbitrary operation item from a plurality of operation items. FIG. 2 is a diagram showing an installation position of a clerk operation unit in the automatic transaction apparatus. FIG. 2A shows a rear maintenance type, in which a clerk operation unit 7 is provided on the back side of the automatic transaction apparatus, and is configured so as not to be used for general customers. FIG. 2B shows a front maintenance type, in which the attendant operation unit 7 is provided at a lower part of the front of the automatic transaction apparatus and is usually covered by a lid. The video disk reproducing device 8 is a device that reproduces a video disk as the image storage unit 14. The image storage unit 14 includes a plurality of operations such as an operation explanation of a cash dispenser for a staff member and an operation explanation of obstacle removal. dynamic image data of the operation contents corresponding is recorded in the item. The hard disk device 9 and the floppy disk device 10 are recording devices for recording transaction data and operation status of the automatic transaction device. The control device 11
Which controls the above respective apparatuses, which performs communication control with the via the communication line connected host systems consist processor, etc., the display control unit 15 and the general operation
An explanation table 16 and a failure recovery processing table 17 are provided . Table示制control means 15, when the general procedure described, selection
If any operation item is selected by the means 13, the general operation
The operation item selected with reference to the operation description table 16
Video data of the frame number corresponding to the video
From the playback device 8 and display the moving image
Having the function of displaying on the display device 12 or the display device 1
I have. In addition, the display control means 15 controls the time when a failure occurs.
Note that there is no need for this
Display the item to select and reset to show
If the recovery operation description is selected,
With reference to the file 17, the video data of the frame number corresponding to the content of the failure is extracted from the video disk reproducing device 8, and the video is displayed on the attendant operation unit display device 12 or the display device 1. .

Next, the operation will be described. First of all,
The general operation description will be described. FIG. 3 is a flowchart for explaining the general operation. The designation of the display of the operation explanation is performed by setting the apparatus to the general operation explanation mode. First, the main menu is displayed on the display device 1 or the clerk operation unit display device 12 (step S1). Then, the clerk inputs the desired operation item to the touch panel 2 or the selection unit 13.
By selecting with, a submenu is displayed (step S2). FIGS. 4 and 5 are views showing a main menu and a submenu, respectively. That is, the main menu includes a banknote pay-in / pay-out machine operation instruction, a coin pay-in / pay-out machine operation instruction, and the like. FIG. 5 shows a case where the banknote pay-in / pay-out machine operation description is selected as the main menu. When an operation item desired by the attendant is selected on such a selection screen, the display control means 15 sets the general operation explanation table 16
, The video disk reproducing device 8 is operated to instruct to reproduce the image data corresponding to the operation item (step S3). 6, the general procedure described for indicating the frame number of the image storage means 14 corresponding to the general operation described item
FIG. 4 is an explanatory diagram of a table for use . Thus, general operation explanation
The frame number of the image storage unit 14 is set in the table 16 for each operation explanation item. When a desired operation item is selected, the display control unit 15 changes the frame number corresponding to the operation item. By specifying, a moving image or the like can be displayed. Along with the display of the moving image, a selection display such as a still image, fast forward, reverse, and return of the moving image is performed, and these selections are made by the touch panel 2 or the clerk operation unit touch panel 13. FIG. 7 shows a display example of a moving image provided with such a selection display unit as for stillness, fast forward, and the like.

Next, an explanation will be given of the recovery operation when a failure occurs. FIG. 8 is a flowchart for explaining a recovery operation when a failure occurs. First, when a failure occurs, the standby state is maintained until the operator starts operation (step S11).
Here, when the clerk starts a predetermined operation, a failure situation is displayed on the display device 1 or the clerk operation unit display device 12 (step S12). FIG. 9 is a diagram showing a display screen of the failure status. In other words, the fault status display screen displays an error code corresponding to the fault that has occurred, a description of the error that indicates what fault has occurred, the transaction status at the time of the fault, and an operation description or reset. Is displayed. Here, the obstacle indicates, for example, a paper money jam, a card jam, or the like, and the transaction status indicates whether a deposit or withdrawal, a transfer, or the like. After the failure status is displayed, the clerk is familiar with the contents of the operation, and therefore does not need the operation explanation and selects the reset (step S1).
3), the automatic transaction apparatus performs a normal initialization operation, that is, a check operation when starting the apparatus (step S2).
6). Further, when the attendant selects the operation explanation (step S14), the display control means 15 sets the failure recovery processing table.
The index of the image storage means 14 corresponding to the error code is referred to based on the file 17 (step S15).
The video disk reproducing device 8 is driven so as to display a moving image between the obtained frame numbers (step S16). FIG. 10 is an explanatory diagram of the failure recovery processing table 17 indicating the frame number of the video disk corresponding to the error code .
There is . As described above, in the case of the recovery operation description at the time of occurrence of a failure, the corresponding frame number is set in the failure recovery processing table 17 as in the case of the above-described general operation description, and the attendant performs the “operation description”. By selecting, a moving image corresponding to the obstacle is automatically displayed. Further, the operation explanation display screen at the time of occurrence of a failure is the same as the screen shown in FIG. 7, and it is possible to select stillness, fast forward, and the like. For example, when "still" is selected (step S1
7), the video disc playback device 8 performs still display (step S18). Similarly, when “fast forward” is selected (step S19), fast forward playback is performed (step S18).
20) If "reverse" is selected (step S2)
1) Perform reverse playback (step S22). Also,
If "Other description" is selected (step S2
3) Perform menu display / selection display (step S2)
4). Thereafter, if "reset" is selected (step S25), the process proceeds to step S26 to perform an initialization operation and ends, and if no reset is selected, a selection input is waited in a moving image reproduction state.

In the above-described embodiment, an automatic transaction apparatus of a financial institution has been described as an example of an automatic machine. However, the present invention is not limited to this. The same effects as those of the above embodiment can be obtained as long as maintenance / inspection by a clerk is required, such as an air ticket vending machine and an automatic ticket vending machine. Further, in the above embodiment, the image storage means 14 is constituted by a video disk. Alternatively, for example, the image storage means 14 may be constituted by a video tape and a video tape recorder may be used in place of the video disk reproducing device 8. Good.

[0011]

As described above, according to the operation and display device for an automatic machine of the present invention , the setting and removal of media by an attendant are performed.
Video data for general operation
Recovery operation for setting and removal of media by staff
It stores the video data of the operation description and
Table for general operation to retrieve data
And a display control means.
Based on the table, a predetermined moving image is displayed on the operator
Display, so that the staff can explain general operations and
In any case,
Also, there is no need to refer to a manual or the like, and the desired operation content can be visually obtained. Ma
In addition, on the moving image display screen,
Display the selection items for selection, and select one of the selection items.
If an eye is selected, the item corresponding to the selected item
The same screen is repeated because the image is displayed.
The clerk can freely select the desired screen, such as
Can be. Therefore, even a clerk who is not familiar with the automatic machine can perform the failure recovery processing and the maintenance and inspection reliably, quickly and easily. In addition, when a failure occurs
On the display screen of
Selection items are displayed, so that you can
An automated machine that is easy to use even for those in the know
Can be manifested.

[Brief description of the drawings]

FIG. 1 is a block diagram of an automatic transaction apparatus to which an operation display device for an automatic machine according to the present invention is applied.

FIG. 2 is an explanatory diagram of an installation position of a staff operation unit in the automatic transaction apparatus.

FIG. 3 is a flowchart of a general operation explanation display operation in the operation display device of the automatic machine according to the present invention.

FIG. 4 is an explanatory diagram showing a main menu display in the operation display device of the automatic machine of the present invention.

FIG. 5 is an explanatory diagram showing a submenu display in the operation display device of the automatic machine of the present invention.

FIG. 6 is a general operation showing a frame number of an image storage means for an operation item in the operation display device of the automatic machine of the present invention.
It is an illustration of a description table.

FIG. 7 is an explanatory diagram of a moving image reproduction screen in the operation display device of the automatic machine according to the present invention.

FIG. 8 is a flowchart for explaining a recovery operation when a failure occurs in the operation display device of the automatic machine of the present invention.

FIG. 9 is an explanatory diagram showing a failure status display screen for explaining a recovery operation when a failure occurs in the operation display device of the automatic machine of the present invention.

FIG. 10 is an explanatory diagram of a failure recovery processing table showing video disk frame numbers with respect to a failure situation in the case of an operation description when a failure occurs in the operation display device of the automatic machine of the present invention.

[Explanation of symbols]

REFERENCE SIGNS LIST 1 display device 7 clerk operation unit 8 video disc playback device 12 clerk operation unit display device 13 selection means 14 image storage means 15 display control means 16 general operation explanation table 17 failure recovery processing table

Claims (1)

(57) [Claims] 1. A method for setting and removing media by an attendant.
Video data for general operation explanations and
Image storage means for storing moving image data of a recovery operation instruction relating to setting and removal of media performed by a worker, and a plurality of operation items are displayed on the screen during general operation instruction.
Selecting means for selecting one of the operation items in a state in which the image is displayed, and the image corresponding to the operation item selected by the selecting means
General operation indicating storage location of moving image data in storage means
A motion explanation table and a moving image data in the image storage means corresponding to the failure content.
A failure recovery processing table indicating the storage location of the data , and if any operation item is selected by the selection means,
The image storage means is referred to by referring to the general operation explanation table.
Moving image data corresponding to the selected operation item
And transfer the moving image data to the display unit
In addition to displaying the message, if a failure occurs,
To indicate that this recovery instruction is not required.
The item for selecting the reset for the
If the recovery operation explanation is selected,
Referring to the failure recovery processing table, the image storage
The moving image data corresponding to the recovery operation
Out and display it on the attendant operation unit display device, and
In the moving image display screen on the staff operation unit display device,
The selection items for selecting the playback image at the
If any of the selection items is selected,
And a display control means for setting an image display state corresponding to the selected item .