JPH0521379B2 - - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION Field of the Invention The present invention relates to subscriber service functions of electronic private branch telephone exchanges. In particular, the present invention relates to improvements in automatic camp-on setting methods added to electronic private branch exchanges in hotels, inns, etc. for customer service.

[Summary] The present invention is an automatic camp-on connection system that automatically establishes a camp-on connection when a called subscriber is busy, and the present invention provides a method for automatically connecting a camp-on connection when a called subscriber is busy. By reading out the calling subscriber number stored in the system and automatically calling and connecting the calling subscriber after calling the specific called subscriber, the calling subscriber does not have to perform any special operations. It is designed to automatically set camp on and improve telephone service functions.

[Conventional technology]

Conventionally, in this type of camp-on connection, the calling subscriber registers the camp-on connection by dialing, and when the desired called subscriber ends the call, the calling subscriber is first called, and the calling subscriber is off-hook. After the desired called party was called.

[Problem that the invention seeks to solve]

In conventional camp-on connections like this, the calling subscriber registers the settings by dialing "futsuking (or one-dial) + special number." Even if a telephone call is encountered during a call, the calling subscriber is usually a large number of general hotel guests who are inexperienced in handling calls. However, there is a drawback that it is not utilized to its full potential.

The present invention solves these conventional drawbacks, and allows camp-on settings to be automatically made in electronic private branch exchanges installed in hotels, etc., without the need for the calling subscriber to make camp-on settings. The purpose is to provide an automatic camp-on connection method.

[Means for solving problems]

The present invention temporarily stores information of a calling subscriber and a called subscriber when encountered while the called subscriber is busy;
In an electronic private branch telephone exchange equipped with camp-on connection means for connecting the calling subscriber and the called subscriber after the called subscriber transitions to an idle state, means for setting a specific subscriber in advance;
means for activating the camp-on connection means even without a camp-on connection request from the calling subscriber when the specific subscriber set by this means becomes the called subscriber and the called subscriber is busy; In preparation, when this specific subscriber becomes the called subscriber, the camp-on connection means first calls the called subscriber and then calls the calling subscriber when the called subscriber transitions to an idle state. It is characterized by a structure that calls.

[Effect]

The automatic camp-on connection method of the electronic private branch exchange for customer service industry of the present invention is such that, for example, when a customer calls the front desk and encounters a busy call, the call is made only under the condition that the called subscriber class is the front desk in this example. The calling subscriber information and camp-on settings are automatically registered in memory without the need for the customer, who is a subscriber, and when the front desk ends the call, the called subscriber is connected first, contrary to the conventional camp-on connection. A certain front desk is called, and after the front desk responds, the customer side, which is the calling subscriber, is called. In other words, it has a function of automatically setting camp-on without requiring a customer who is unfamiliar with the operation to operate it.

The reason why the front desk, which is the called party side, is called first is that the front desk employees naturally know in advance that this function exists.

〔Example〕

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 shows a state in which subscriber A1 makes a call to front desk 3 while subscriber B2 and front desk 3 are talking. In this case, subscriber A1 has a talkie device.
TK will call you later, so please hang up and wait. An announcement service will be held with the following content: At this time, the calling subscriber information and camp-on settings of subscriber A1 are automatically registered in the camp-on setting memory CMEM shown in FIG. Ru. Next subscriber B2
When the conversation with Front 3 ends (Figure 3),
According to the information stored in the camp-on setting memory CMEM, as shown in FIG.
At this time, if the telephone at the front desk 3 is a multifunctional telephone having a character and numeric display function, it displays the fact that the camp has been set and the calling subscriber number.
Since the display on the multi-function telephone is already a well-known technique, a description thereof will be omitted here.

When the front 3 picks up the receiver, the 5th
As shown in the figure, the registered calling subscriber 1 is called by the ringing signal IR from the ringing signal unit RGU, and there is a tone generating unit on the front 3 side.
A ring tone is sounded from the TGU, and when the calling subscriber (in the guest room) responds, the call state is established as shown in FIG.

Furthermore, if a plurality of calls to the front desk 3 occur while the front desk 3 is on the line, the calls are sequentially registered in the camp-on setting memory CMEM shown in FIG. 2, and processing is performed in order of arrival.

It goes without saying that the reason for registering calling subscriber information during camp-on automatic setting is that it is necessary to connect to camp-on, but there are other reasons for registering the calling subscriber information.
By using a multi-function telephone with a display function etc. as the telephone at the front desk 3, the front desk 3 can know the guest rooms in advance through the conventional calling subscriber number display function, leading to improved service.

〔Effect of the invention〕

As explained above, the present invention can provide camp-on service to general guests who are not accustomed to dialing the telephone service function by adding it to an electronic private branch telephone exchange for the customer service industry such as a hotel or inn. There is an effect that can be done.

[Brief explanation of the drawing]

FIG. 1 is a diagram showing a state in which subscriber A calls the front desk while subscriber B is on the phone with the front desk and is receiving talkie service. FIG. 2 is a diagram showing the camp-on setting memory configuration of this embodiment. FIG. 3 is a diagram showing that the call between subscriber B and the front desk has ended. FIG. 4 is a diagram showing a state in which the front side is called first based on the camp-on setting information registered in the camp-on setting memory. FIG. 5 is a diagram showing a state in which the front desk responds, calls subscriber A based on the calling subscriber information registered in the camp-on setting memory, and the front desk hears the ringing tone. FIG. 6 is a diagram showing the state of a call with the front desk when subscriber A responds. 1...Subscriber A (guest room), 2...Subscriber B (guest room), 3
…Front, 4…Call path switch, TGU…Tone generation unit, RGU…Ring signal unit, TK
…talkie device, CMEM…camp-on setting memory, IR…ringing signal, RBT…ringing tone.

Claims (1)

[Claims] 1. When the called subscriber is encountered while the called subscriber is busy, the information of the calling subscriber and the called subscriber is temporarily stored, and the call is made after the called subscriber transitions to an idle state. In an electronic private telephone exchange equipped with a camp-on connection means for connecting a subscriber and a called subscriber, there is a means for setting a specific subscriber in advance, and a means for setting a specific subscriber by this means as the called subscriber. means for activating the camp-on connection means even without a camp-on connection request from the calling subscriber when the called subscriber is encountered while the called subscriber is talking; An automatic camp-on connection system characterized in that when a subscriber becomes a subscriber, the called subscriber is first called when the called subscriber transitions to an idle state, and then the calling subscriber is called.