JPS61154254A - Message callback number storage system at bush state - Google Patents

Message callback number storage system at bush state

Info

Publication number
JPS61154254A
JPS61154254A JP27731884A JP27731884A JPS61154254A JP S61154254 A JPS61154254 A JP S61154254A JP 27731884 A JP27731884 A JP 27731884A JP 27731884 A JP27731884 A JP 27731884A JP S61154254 A JPS61154254 A JP S61154254A
Authority
JP
Japan
Prior art keywords
caller
message
voice mail
called
called party
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
JP27731884A
Other languages
Japanese (ja)
Other versions
JPH0618404B2 (en
Inventor
Hiroo Ichii
市井 博雄
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NEC Corp
Original Assignee
NEC Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NEC Corp filed Critical NEC Corp
Priority to JP59277318A priority Critical patent/JPH0618404B2/en
Publication of JPS61154254A publication Critical patent/JPS61154254A/en
Publication of JPH0618404B2 publication Critical patent/JPH0618404B2/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/48Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy

Abstract

PURPOSE:To attain ease of operation and simplicity by storing a caller message and caller number information in a voice mail system when a called party is busy and calling the called party when the caller is idle to transmit the message and call back automatically the caller. CONSTITUTION:When a caller name or the like is transmitted from a message from a caller STA 1, a main processor CPU 6 for connection control identifies the allocated position of the called extension stored in advance in a main storage device 7, stores the message in a storage area corresponding to a voice mail system VMS 5, and a voice frequency signal is stored in the same storage area of the VMS 5 by allowing the caller STA 1 to dial the caller telephone number. When the called party STA 3 is not busy, a trunk line trunk TRK 8 is acquired, the voice frequency signal of the caller dial number stored in the same storage area is extracted sequentially and transmitted to a TRK 8.

Description

【発明の詳細な説明】 (産業上の利用分野) 本発明は自動構内交換装置における話中時のメツセージ
、呼び返し番号蓄積方式に関するものである。
DETAILED DESCRIPTION OF THE INVENTION (Field of Industrial Application) The present invention relates to a system for storing busy messages and call-back numbers in automatic private branch exchange equipment.

(従来技術と発明が解決すべき間覇点)従来追加ダイヤ
ルにて局線着信呼が接続可能な自動構内交換装置におい
て追加ダイヤル着信の話中時の処理としては、メツセー
ジのみをボイスメールシステムに蓄積し、壕だ呼び返し
番号は別の特番を回して別の記憶装置に登録する方式を
用いており、操作が煩雑であるという欠点があった。
(Key Points to be Solved by the Prior Art and the Invention) Conventionally, in automatic private branch exchange equipment that can connect incoming calls to central office lines using additional dialing, only messages are sent to the voice mail system as processing when additional dialing incoming calls are busy. The system uses a system in which the call-back number is stored and registered in a separate storage device by passing a separate special number, which has the disadvantage of being complicated to operate.

本発明はかかる問題点を解決すべくなされた本ので、そ
の目的は被呼側が話中時に発呼者のメツセージ及び発呼
者番号情報をボイスメールシステムに蓄積し、被呼側が
空状態になると被呼側を呼び出してメツセージを送出し
且つ発呼者を自動的に呼び返すことができる話中時のメ
ツセージ、呼呼が接続可能な自動構内交換装置において
、被呼側内線が話中の時にはボイスメールトランクを介
してボイスメールシステムを自動構内交換装置に接続し
て所定メールを発呼者に対17送出すると共にこれに応
じて前記発呼者より前記被呼側内線に対して送出される
発呼者の番号情報を前記ボイスメールシステムの収容位
置に対応する記憶領域に蓄積し、前記被呼側内線が空状
態になった時には該被呼内線を呼び出しこの被呼内線の
応答により前記ボイスメールシステムを接続して前記メ
ツセージを取り出し且つ該ボイスメールシステムに蓄積
された番号情報を送出し発呼者全自動的に呼び返すこと
を特徴とする話中時のメツセージ、呼び返し番号蓄積方
式が得ら扛る。
The present invention was developed to solve such problems, and its purpose is to store the caller's message and caller ID information in the voice mail system when the called party is busy, and when the called party becomes idle. Busy message that can call the called party, send a message, and automatically call back the caller, when the called party's extension is busy in an automatic private branch exchange that can connect the call. A voice mail system is connected to an automatic private branch exchange device via a voice mail trunk, and a predetermined mail is sent to the calling party (17), and in response, a predetermined mail is sent from the calling party to the called party's extension. The caller's number information is stored in a storage area corresponding to the storage location of the voice mail system, and when the called extension becomes vacant, the called extension is called and the voice mail system is activated by the called extension's response. A busy message and call-back number storage method is provided, which connects a mail system to retrieve the message, sends the number information stored in the voice mail system, and automatically calls back the caller. Obtain and take.

(実施例) 次に、本発明について図面を参照して説明する。(Example) Next, the present invention will be explained with reference to the drawings.

第1図、第2図は本発明の一実施例の接続遷移図を示し
、図において1は発呼者(押釦電話機)、2は自動構内
交換装置(PABX)、3は被呼者(一般電話機)、5
はボイスメールトランク(VMT)4を介して自動構内
交換装置(PA、HX) 2へ接続されたボイスメール
システム(VMS)、6はボイスメールシステム(VM
S)5の接続制御用主プロセツサ(CPTJ)、7は接
続制御用主プロセツサ(CPU ) 6により制御され
て被呼側内線の収容位置を記憶する主記憶装置である。
1 and 2 show connection transition diagrams of an embodiment of the present invention, in which 1 is a calling party (push-button telephone), 2 is an automatic private branch exchange (PABX), and 3 is a called party (general telephone), 5
is a voice mail system (VMS) connected to an automatic private branch exchange (PA, HX) 2 via a voice mail trunk (VMT) 4, and 6 is a voice mail system (VM
S) A main processor for connection control (CPTJ) 5, and a main memory device 7 which is controlled by the main processor for connection control (CPU) 6 and stores the accommodation position of the called side extension.

自動構内交換装置(PARX)2に発呼者(STA、)
1から局線着信呼があった場合追加ダイヤル方式により
被呼者(STA)3を呼び出す。これと同時に接続制御
用主プロセツサ(CPTJ ) 6は主記憶装置7に設
けられた記憶領域に被呼側内線の収容位置を記憶する。
Calling party (STA) to automatic private branch exchange (PARX) 2
When there is an incoming call from station line 1, the called party (STA) 3 is called using the additional dialing method. At the same time, the connection control main processor (CPTJ) 6 stores the accommodation position of the called side extension in a storage area provided in the main storage device 7.

ここで被呼者(STA)3が話中であると判断した時に
は、接続制御用主プロセツサ(CPU)6は局線の発呼
者(STA)1をボイスメールトランク(VMT)4を
介してボイスメールシステム(VMS)5に接続すると
共に、このボイスメールシステム(VMS)5は発呼者
(8TA)1に対して被呼側内線が話中である旨及び発
呼者氏名と電話番号を残しておくことができる旨を知ら
せる。これに応じて発呼者(STA)1より発呼者の名
前等がメツセージとして送出されてくると、接続制御用
主プロセツサ(CPU)6は予め主記憶装R7に記憶し
ておいた被呼側内線の収容位置を識別し、ボイスメール
システム(VMS)5C対応する蓄積領域に当該メツセ
ージを蓄積し、更に発呼者(STA)1が発呼者電話番
号をダイヤル操作することにより押釦電話機1からダイ
ヤル符号として音声周波信号が送出されるので、この音
声周波信号が前記ボイスメールシステム(VMS)5の
同じ蓄積領域に蓄積される。
When it is determined that the called party (STA) 3 is busy, the connection control main processor (CPU) 6 connects the calling party (STA) 1 on the central office line via the voice mail trunk (VMT) 4. In addition to connecting to a voice mail system (VMS) 5, this voice mail system (VMS) 5 notifies the calling party (8TA) 1 that the called party's extension is busy and also informs the calling party's name and telephone number. Let them know that they can keep it. In response, when the calling party (STA) 1 sends the calling party's name etc. as a message, the main processor (CPU) 6 for connection control uses the called party's name stored in advance in the main memory R7. The storage location of the local extension line is identified, the message is stored in the storage area corresponding to the voice mail system (VMS) 5C, and the caller (STA) 1 dials the caller's telephone number to send the message to the push-button telephone 1. Since a voice frequency signal is sent out as a dial code from , this voice frequency signal is stored in the same storage area of the voice mail system (VMS) 5.

第2図は話中被呼者(STA)3が空状態となった時の
処理を示している。被呼者(8TA)3が空きとなると
、接続制御用主プロセツサ(CPU)6はボイスメール
システム(VMS)5の該被呼側内線対応の蓄積領域を
アクセスし、蓄積された前記メツセージを被呼者(S’
rA)3へ送出すると共に、局線トランク(TRK)8
を捕捉して、同じ蓄積領域に蓄積された発呼者ダイヤル
番号の音声周波信号を逐次取り出し、局線トランク(T
RK)8に送出する。この時被呼者(STA)3と局線
トランク(TRK)8との通話路を接続しておくことに
より、発呼者(STA)1への呼び返しが実現できる。
FIG. 2 shows the process when the busy called party (STA) 3 becomes idle. When the called party (8TA) 3 becomes free, the connection control main processor (CPU) 6 accesses the storage area corresponding to the called party's extension of the voice mail system (VMS) 5, and stores the stored message. Caller (S'
rA) 3, as well as the central office line trunk (TRK) 8.
The voice frequency signals of the caller's dialed number stored in the same storage area are sequentially retrieved and transferred to the central office trunk (T
RK) 8. At this time, by connecting the communication path between the called party (STA) 3 and the central office line trunk (TRK) 8, a call back to the calling party (STA) 1 can be realized.

(発明の効果) 本発明は被呼側内線が話中の場合には、ボイスメールシ
ステムが機能してその旨が発呼者に知らせることができ
ると共に、被呼者に対してはメツセージを残し且つ自動
的に呼び返しを行なうことができ、操作が簡単になる効
果がある。
(Effects of the Invention) According to the present invention, when the called party's extension is busy, the voice mail system functions to notify the caller of this fact, and also leaves a message for the called party. In addition, call-back can be performed automatically, which has the effect of simplifying the operation.

【図面の簡単な説明】[Brief explanation of the drawing]

第1図、第2図は本発明の一実施例の接続遷移図を示す
。 1・・・・・・発呼者、2・・・・・・自動構内交換装
置、3・・・・・・被呼者、4・・・・・・ボイスメー
ルトランク、5・・・・・・ボイスメールシステム、6
・・・・・・接続制御用主プロセツサ、7・・・・・・
主記憶装置、8・・・・・・局線トランク。 艷)
1 and 2 show connection transition diagrams of an embodiment of the present invention. 1...Calling party, 2...Automatic private branch exchange, 3...Called party, 4...Voice mail trunk, 5...・Voice mail system, 6
・・・・・・Connection control main processor, 7・・・・・・
Main storage device, 8... central office trunk.艷)

Claims (1)

【特許請求の範囲】[Claims] 追加ダイヤル方式にて局線着信呼が接続可能な自動構内
交換装置において、被呼側内線が話中の時にはボイスメ
ールトランクを介してボイスメールシステムを自動構内
交換装置に接続して所定メールを発呼者に対し送出する
と共にこれに応じて前記発呼者より前記被呼側内線に対
して送出される発呼者の番号情報を前記ボイスメールシ
ステムの収容位置に対応する記憶領域に蓄積し、前記被
呼側内線が空状態になった時には該被呼内線を呼び出し
この被呼内線の応答により前記ボイスメールシステムを
接続して前記メッセージを取り出し且つ該ボイスメール
システムに蓄積された番号情報を送出し発呼者を自動的
に呼び返すことを特徴とする話中時のメッセージ、呼び
返し番号蓄積方式。
In an automatic private branch exchange system that can connect incoming calls to a central office line using the additional dialing method, when the called party's extension is busy, the voicemail system is connected to the automatic private branch exchange system via a voicemail trunk and a predetermined mail is sent. storing caller number information transmitted to the caller and correspondingly transmitted from the caller to the called extension in a storage area corresponding to the storage location of the voice mail system; When the called extension becomes vacant, the called extension is called, and in response to the called extension's response, the voice mail system is connected, the message is retrieved, and the number information stored in the voice mail system is sent. A busy message and call-back number storage system that automatically calls back the caller.
JP59277318A 1984-12-26 1984-12-26 Accumulation method of message and caller's call back number when busy Expired - Lifetime JPH0618404B2 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP59277318A JPH0618404B2 (en) 1984-12-26 1984-12-26 Accumulation method of message and caller's call back number when busy

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP59277318A JPH0618404B2 (en) 1984-12-26 1984-12-26 Accumulation method of message and caller's call back number when busy

Publications (2)

Publication Number Publication Date
JPS61154254A true JPS61154254A (en) 1986-07-12
JPH0618404B2 JPH0618404B2 (en) 1994-03-09

Family

ID=17581858

Family Applications (1)

Application Number Title Priority Date Filing Date
JP59277318A Expired - Lifetime JPH0618404B2 (en) 1984-12-26 1984-12-26 Accumulation method of message and caller's call back number when busy

Country Status (1)

Country Link
JP (1) JPH0618404B2 (en)

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS63149955A (en) * 1986-12-12 1988-06-22 Nec Corp Substitute responding system for automatic call dial incoming call
JPH05244294A (en) * 1992-02-27 1993-09-21 Nec Corp Private electronic branch exchange
US5533100A (en) * 1994-07-29 1996-07-02 At&T Corp. Communications system call complete arrangement
WO1998013994A1 (en) * 1996-09-26 1998-04-02 Ericsson Inc. Subscriber controlled call list deregistration
WO1998038782A1 (en) * 1997-02-26 1998-09-03 British Telecommunications Public Limited Company Message system

Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS5718158A (en) * 1980-07-07 1982-01-29 Mitsubishi Electric Corp Telephone substitute calling method
JPS5739658A (en) * 1980-08-21 1982-03-04 Nec Corp Automatic recalling system at subscriber non-response

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS5718158A (en) * 1980-07-07 1982-01-29 Mitsubishi Electric Corp Telephone substitute calling method
JPS5739658A (en) * 1980-08-21 1982-03-04 Nec Corp Automatic recalling system at subscriber non-response

Cited By (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPS63149955A (en) * 1986-12-12 1988-06-22 Nec Corp Substitute responding system for automatic call dial incoming call
JPH05244294A (en) * 1992-02-27 1993-09-21 Nec Corp Private electronic branch exchange
US5533100A (en) * 1994-07-29 1996-07-02 At&T Corp. Communications system call complete arrangement
US5835568A (en) * 1994-07-29 1998-11-10 At & T Corp Communications system call complete arrangement
WO1998013994A1 (en) * 1996-09-26 1998-04-02 Ericsson Inc. Subscriber controlled call list deregistration
WO1998038782A1 (en) * 1997-02-26 1998-09-03 British Telecommunications Public Limited Company Message system
US6259772B1 (en) 1997-02-26 2001-07-10 British Telecommunications Plc Message delivery system with special features

Also Published As

Publication number Publication date
JPH0618404B2 (en) 1994-03-09

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