JPH05153251A - Call pickup response system for private exchange - Google Patents

Abstract

PURPOSE:To permit a respondent to be conscious of the type of an incoming call so as to make a response in a private branch exchange with call pickup service. CONSTITUTION:When there is the incoming call from an outside trunk 15 or a telephone set 14 to the telephone sets 11-13 of a call pickup group 10, the incoming identification part 17 of a central control part 16 identifies the type of the incoming call and stores it in the call pickup chain memory 19 of a storage device part 18. When a special number corresponding to the type of the incoming call is dialled from the telephone set 13 belonging to the same call pickup group 10, for example, the type of the incoming call of the call pickup chain memory 19 in the storage device part 18 is compared with the type of the incoming call related to the special number. When they are the same, the response is permitted.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a private branch exchange having a call pickup service, and more particularly to a call pickup response system for a private branch exchange that responds to a call pickup depending on an incoming call type.

[0002]

2. Description of the Related Art Conventionally, in a private branch exchange equipped with a call pickup group composed of a plurality of telephones, the call pickup service has been a method of answering without considering the incoming call type from the caller.

[0003]

By the way, in the above-mentioned conventional call pickup system of the private branch exchange, since the incoming call type is not taken into consideration, a plurality of incoming calls (extension incoming, office line incoming, etc.) can be received in the call pickup group. If there was, it was not possible to distinguish what kind of incoming call type it was from the ring tone alone, and there was a problem that the response after the response was confusing.

The present invention has been made in view of the above problems, and an object of the present invention is to provide a call pickup answering system for a private branch exchange in which a responder can recognize a call type and answer an incoming call.

[0005]

In order to achieve the above object, a call pickup system of the present invention is a private branch exchange having a call pickup group composed of a plurality of telephones, when an incoming call is connected to the call pickup group. An incoming call type identification unit that identifies the incoming call type from the caller, a call pickup chain memory that stores the incoming call type identified by the incoming call type identification unit, and an incoming call that the telephone of the call pickup group specifies when answering the call pickup The call type and the incoming call type of the call pickup chain memory are compared with each other, and a response permission function of permitting a response when these are the same is provided.

[0006]

According to the call pickup system of the private branch exchange having the above-mentioned structure, when the call pickup group receives a call from the caller, the incoming call type is stored in the call pickup chain memory. Then, the incoming call type designated by the telephone of the call pickup group at the time of answering the call pickup is compared with the incoming call type of the call pickup chain memory, and if they are the same, the telephone can respond.

[0007]

Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 shows the configuration of a private branch exchange according to an embodiment of the present invention.

The private branch exchange includes telephones 11 to 13 belonging to the call pickup group 10 and ordinary telephones 1.
4. Out-of-office trunk 15 connected to the public network or leased line network
And a central control unit 16 for controlling these terminals and the like via a switch device, and a storage device unit 18.

The central control unit 16 is provided with an incoming call type identification unit 17 for identifying the incoming call type from the caller when the incoming call is connected to the call pickup group 10. The storage unit 18 stores a call pickup chain memory 19 that stores the incoming call type identified by the incoming call type identifying unit 17.
Is provided.

The telephones of the call pickup group 10 can send a response special number corresponding to the incoming call type. The central control unit 16 compares the incoming call type (answer special number) designated by the telephone of the call pickup group at the time of answering the call pickup with the incoming call type of the call pickup chain memory, and if these are the same, the response of the telephone is made. It is equipped with a response permission function that permits.

Next, the operation of the embodiment will be described. here,
Assuming that the call type to be received by the telephone 11 belonging to the call pickup group 10 from the outside trunk 15 is the incoming call type A
And Further, the call type to be received by the telephone set 12 from the telephone set 14 is assumed to be an incoming call type B.

When an incoming call arrives in the call pickup group 10, for example, a special number for answering the incoming call type A is dialed from the telephone 13 belonging to the same call pickup group 10 as the receiving telephone (telephone 11, telephone 12). Then, the central control unit 16 searches the call pickup chain memory 19 for an incoming call type corresponding to the special number and responds to the incoming call type A. The incoming call type B is also responded in the same manner as above.

As described above, according to the above-mentioned method, the telephone set 13 can respond by being aware of the incoming call type.

[0014]

As described above, according to the call pick-up response system of the private branch exchange of the present invention, the responder responds to the incoming call type designated by the responder, so that the respondent recognizes the call type and handles the incoming call. It has the effect of being able to respond.

[Brief description of drawings]

FIG. 1 is a block diagram showing a call pickup response system of a private branch exchange according to an embodiment of the present invention.

[Explanation of symbols]

 10 Call pickup group 11 Telephone 12 Telephone 13 Telephone 14 Telephone 15 Outer trunk 16 Central control unit 17 Incoming call type identification unit 18 Storage device unit 19 Call pickup chain memory

Claims (1)

[Claims] 1. In a private branch exchange equipped with a call pickup group composed of a plurality of telephones, an incoming call type identification unit for identifying an incoming call type from the caller when an incoming call is connected to the call pickup group, and an incoming call. The call pickup chain memory that stores the incoming call type identified by the call type identification unit is compared with the incoming call type that the telephone of the call pickup group specifies when answering the call pickup and the incoming call type of the call pickup chain memory. A call pickup response method for a private branch exchange, which is provided with a response permission function that permits a response when the two are the same.