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A New Approach to Decision-Making Research in Labor Arbitration Using Alcohol and Drug Disciplinary Cases Stephen M. Crow, Elvis C. Stephens, and Walton H. Sharp 3
The road to the Baldrige award: Quest for total quality: by Robert Haavind and the Editors of Electronic Business. Stoneham, MA: Butterworth-Heinemann (Division of Reed Publishing), 1992. 221+ xvii pages. $39.95