JPH05120507A - Cargo arrival status answering system - Google Patents

Abstract

PURPOSE:To automatize the inquiry service of cargo arrival status and to efficiently perform the service by extracting the acceptance number of a cargo by converting inquiry from a telephone to code information at a speech recognition part, retrieving and editing a cargo arrival status managing file and outputting a result to a facsimile terminal. CONSTITUTION:An input/output device 1 performs the facsimile output of the inquiry from the telephone and a retrieval result. A speech recognition responder 2 converts the inquiry from the telephone to the code information and a speech recognition control processing part 41 extracts the acceptance number of the cargo from the code information. A retrieval processing part 43 retrieves a cargo arrival status file 44 by which cargo arrival status can be managed and edits the retrieval result as the code information, and a cargo tracing system 45 updates the cargo arrival status file 44 to the latest one at need. Facsimile control equipment 3 edits the code information that is the retrieval result to a facsimile signal and outputs it to the facsimile terminal of the input/output device 1.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a computer system for freight tracking business in a logistics service industry, and in particular, it responds to inquiries about the status of freight delivery from users by using a computer, voice recognition technology and image processing technology. The present invention relates to a freight delivery status response system that processes efficiently without any problems.

[0002]

2. Description of the Related Art Conventionally, a cargo delivery status inquiry service, which has been implemented in a cargo tracking system of a logistics service industry, uses an inquiry number such as an underwriting number of a cargo input from a terminal device installed at each base or sales office. It was a method of searching the database based on the above, obtaining the cargo delivery status, and manually answering the user.

[0003]

SUMMARY OF THE INVENTION The cargo delivery status inquiry service implemented in the above-mentioned conventional cargo tracking system is a method of manually operating a terminal device to reply to an inquiry from a user by telephone or the like. Therefore, there is a drawback that it is not possible to provide services for inquiries at night or on holidays. There is also a problem that the labor cost of the inquiry service is high.

[0004]

[Means for Solving the Problems] A first invention is a voice recognition system for converting an inquiry from a telephone into first code information in a cargo delivery situation reply system for answering an inquiry about a cargo delivery situation in a logistics service industry. Section, a voice recognition control processing section for extracting a cargo acceptance number from the first code information, a pre-installed cargo delivery status management file for managing a cargo delivery status by the acceptance number, and a second search result is searched. And a facsimile control device for editing the second code information of the search result into a facsimile signal and outputting the facsimile signal to a facsimile terminal.

[0005]

Embodiments of the present invention will now be described with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the present invention.

In FIG. 1, reference numeral 1 is an input / output device of the present invention consisting of a subscriber telephone and a facsimile, and 2 is a voice recognition response device, which is a voice recognition unit 21 for recognizing voice from the subscriber telephone in the input / output device 1. , A voice response unit 22 for outputting a voice message to the subscriber telephone and a voice pattern file 23.

Next, 3 is a facsimile controller,
Code conversion processing unit 31 for converting code information into a facsimile signal, input / output device 1 for converting the converted facsimile signal
Facsimile transmission processing unit 3 for transmitting to other facsimiles
It consists of 2. Reference numeral 4 denotes a cargo tracking system, which performs a voice recognition control processing unit 41 that transmits and receives code information to and from the voice recognition response device 2, a facsimile control device processing unit 42 that transmits and receives code information to and from the facsimile control device 3, and retrieves data. It is composed of a search processing unit 43, a cargo delivery status management file 44, and an existing cargo tracking system 45.

The voice recognition unit 21 in the voice recognition device 2
Recognizes the voice from the user's telephone, converts it into matching code information, and transfers it to the voice recognition control processing unit 41. The voice response unit 22 outputs a voice message such as a guide to the telephone of the user 1 under the control of the voice recognition control processing unit 41.

The code conversion processing unit 31 in the facsimile control device 3 converts the print format search result received from the facsimile control device processing unit 42 into a facsimile signal. The facsimile transmission processing unit 32 outputs the facsimile signal of the search result converted by the code conversion processing unit 31 to the facsimile of the input / output device 1.

The voice recognition control processing unit 41 in the cargo tracking system 4 inputs the code information from the voice recognition unit 21 and transfers it to the search processing unit 43. In the search processing unit 43,
The freight delivery status management file 44 is searched based on the code information transferred from the voice recognition control processing unit 41, the search result is edited, and the facsimile control device processing unit 42 uses the code information.
Transfer to. The facsimile control device processing unit 42 edits the search result input from the search processing unit 43 into a print format and transfers it to the code conversion processing unit 31. The freight delivery status management file 44 is updated to the latest delivery status at any time by the existing freight tracking system 45.

Next, the overall operation will be described below.

First, in response to an inquiry from the telephone of the input / output device 1, the voice recognition unit 21 converts the voice into code information and outputs it to the voice recognition control processing unit 41. The voice recognition control processing unit 41 extracts the underwriting number of the cargo and transfers it to the search processing unit 43. The search processing unit 43 edits the search result of the freight delivery status management file 44 as code information and outputs it to the facsimile control device processing unit 42. The facsimile control device processing unit 42 edits the received search result into a print format and outputs it to the code conversion processing unit 31. Finally,
The facsimile transmission processing unit 32 includes the code conversion processing unit 31.
The facsimile signal of the search result converted by is output to the facsimile of the input / output device 1.

FIG. 2 is a diagram showing a series of inquiries and responses in the input / output terminal 1.

[0015]

As described above, according to the present invention, it is possible to carry out inquiries about cargo delivery status from users.
By being able to do it automatically, there is an effect that it is possible to provide services at night and on holidays, and there is also an effect that labor costs can be reduced.

[Brief description of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention.

FIG. 2 is a diagram showing a series of inquiries and responses in this embodiment.

[Explanation of symbols]

 1 Input / output device 2 Voice recognition response device 3 Facsimile control device 4 Cargo tracking system 21 Voice recognition unit 22 Voice response unit 23 Voice pattern file 31 Code conversion processing unit 32 Facsimile transmission processing unit 41 Voice recognition control processing unit 42 Facsimile control device processing Department 43 Search Processing Department 44 Cargo Delivery Status Management File 45 Existing Cargo Tracking System

Claims (1)

[Claims] 1. In a cargo delivery status reply system for answering an inquiry about a cargo delivery status in a logistics service industry, a voice recognition unit for converting an inquiry from a telephone into first code information and the first code information. A voice recognition control processing unit that extracts the underwriting number of the cargo, and a search processing unit that searches a pre-existing cargo delivery status management file that manages the cargo delivery status based on the underwriting number and edits the search result as the second code information. A freight delivery status reply system comprising a facsimile control device for editing the second code information of the search result into a facsimile signal and outputting the facsimile signal to a facsimile terminal.