JPH0458398A - Customer management system - Google Patents

Abstract

PURPOSE:To eliminate trouble some operation for a clerk and to improve operational efficiency by providing a bar code specifying a customer and performing the data transfer between a bar code reader and a customer management device by a radio system. CONSTITUTION:When a bar code 1 stuck on the automobile of a customer is read by a bar code reader 2 and a necessary item is key-inputted to the bar code reader 2, ID information, etc., is transferred by radio system from the bar code reader 2, and received by a transmitter-receiver 3. The ID information, etc., received by the transmitter-receiver 3 is transferred to a POS system 4, and the management for each customer is performed based on the supplied ID information, etc., to give oil supply permission to a gauge 7 through external equipment 5. Thus, the customer's management can be performed only by reading the bar code, and the trouble dealing with an ID card can be eliminated.

Description

DETAILED DESCRIPTION OF THE INVENTION Technical Field The present invention relates to a customer management system, in particular Po5 (Po1
nt Of' 5ales)

BACKGROUND ART Conventionally, customer management systems at gas stations, etc. have consisted of a mailbox with a built-in ID card reader and a POS system.
The system was managed by reading the D information.

In other words, in the conventional system, the I.
It is necessary to read the D card using an ID card reader at an external mailbox. Therefore, store staff will be able to identify IDs of customers who come to the store by car.
This method has the disadvantage that it is cumbersome to receive the card, go to the outer mailbox, and perform the reading operation.

Furthermore, when a customer forgets their card, another process must be carried out, which is also troublesome.

OBJECTS OF THE INVENTION The present invention has been made to solve the above-mentioned conventional drawbacks, and its purpose is to provide a customer management system that can be easily operated by store staff.

Structure of the Invention The customer management system according to the present invention includes a barcode reader that reads barcodes that serve as ID information for identifying customers, and a customer management system that manages customers using the barcodes read by the barcode reader. A customer management system having means for transmitting and receiving data between the barcode reader and the customer management device wirelessly.

Another customer management system according to the present invention includes a barcode that is attached to a customer's vehicle and serves as ID information for identifying the vehicle, and a barcode reader that reads the barcode.
The present invention is characterized in that it includes a transmitting/receiving means for wirelessly transmitting and receiving ID information read by the barcode reader, and a customer management means for managing customers using the ID information.

Example Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of an embodiment of the customer management system according to the present invention, and shows a case where the system is adopted at a gas station.

In the figure, a barcode 1 is pasted on the vehicle of a customer visiting the store, and serves as ID information for identifying that vehicle. In other words, this barcode 1 replaces a conventional ID card.

As shown in FIG. 2, the wireless barcode reader 2 includes a read section 8 and a display section 9 such as a liquid crystal display.
, a key human power section 10 , and a transmitting/receiving antenna 11 . The display section 9 displays the customer name and other information corresponding to the barcode 1 when they are sent from the POS system 4. The key manual unit 1o includes keys for inputting items and starting transmission as required. Note that various information may be exchanged by a method using infrared rays in addition to a method using radio waves.

Returning to FIG. 1, the transceiver 3 transmits and receives various information to and from the barcode reader 2, and has an antenna.

The measuring machine 7 measures the amount of fuel supplied, and a printer 6 is provided to print out the measurement results, charges, and the like. The external equipment control device 5 controls the weighing machine 7 and the printer 6.
It controls the

The POS system 4 is a system that manages various information in addition to information regarding customers.

In this configuration, the barcode reader 2 reads the barcode 1 affixed to the vehicle of the customer visiting the store. Then, the necessary items are manually entered into the barcode reader 2. Then, ID information and the like are transmitted wirelessly from the barcode reader 2 and received by the transceiver 3.

The ID information and the like received by the transmitter/receiver 8I3 are sent to the POS system 4. In the POS system 4, each customer is managed based on the given ID information, etc., and the external device 5 is
Refueling permission is given to the weighing machine 7 via the . This results in
Store staff will be able to refuel. On the other hand, information regarding the customer is sent from the POS system 4 to the barcode reader 2 via the transceiver 3.

Since the barcode reader 2 displays information about the customer on its display, the store clerk can grasp the customer's information, making it easier to carry out sales promotion activities.

Note that after the refueling operation is completed, the printer 6 issues a slip.

As described above, according to the present invention, customer management can be performed simply by reading the barcode affixed to a car window, etc., and the hassle of handling ID cards as in the past is eliminated.

Furthermore, it is clear that wireless barcode readers can be used not only at gas stations as in this example, but also for POS systems at supermarkets and the like, and have a wide range of uses. In that case, there is no need for a cable between the barcode reader and the main body, improving operability.

DETAILED DESCRIPTION OF THE INVENTION As described in detail, the present invention has the advantage that by using a wireless barcode reader, the work of store staff and the like is eliminated, work efficiency is improved, and responses to customers are improved. be. Furthermore, by attaching a barcode to the vehicle, there is no need to worry about forgetting the passenger's ID card, and there is also the effect of eliminating cumbersome processing.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing the configuration of a customer management system according to the present invention, and FIG. 2 is an external view of a barcode reader. Explanation of codes for main parts 1... Barcode 2... Barcode reader 3... Transmitter/receiver 4... POS system

Claims (2)

[Claims] (1) A customer management system that includes a barcode reader that reads barcodes that serve as ID information for identifying customers, and customer management means that manages customers using the barcodes read by the barcode reader. A customer management system characterized in that data is exchanged between the barcode reader and the customer management device wirelessly. (2) A barcode attached to the customer's vehicle that serves as ID information for identifying the vehicle, a barcode reader that reads the barcode, and the ID information of the barcode reader read by the barcode reader. A customer management system comprising: a transmitting/receiving means for wirelessly transmitting and receiving; and a customer managing means for managing customers using the ID information.