JPH04266132A - Remote maintenance diagnostic system - Google Patents

Abstract

PURPOSE:To improve the utilization efficiency of a public line. CONSTITUTION:A remote maintenance diagnosing device 2 reads a maintenance diagnostic execution program obtained by programming the conversational contents of the maintenance diagnosis of a diagnosed device 3 against a service processor device 1 out of a maintenance diagnostic execution program buffer 26 and sends the program to the device 1 via a public line 5 and a circuit control part 25. Then the device 2 releases the line 5 and then reads the program out of a maintenance diagnostic execution program buffer 7 which stored temporarily the program to carry out the maintenance diagnosis of the device 3. Then the device 1 stores the maintenance diagnostic execution data in a maintenance diagnostic execution data buffer 12 and the sends the data to a remote maintenance diagnosing device 2 via the part 16 and the line 5 to release the connection of the lines 5. In other words, the line 5 is set in a connection holding state only when the maintenance diagnostic execution program and the maintenance diagnostic execution data are transferred.

Description

[Detailed description of the invention]

0001

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote maintenance diagnosis method for remotely maintaining and diagnosing information processing equipment via a public line.

0002

[Prior Art] Conventionally, this type of remote maintenance/diagnosis method has consisted of a service processor device that performs maintenance diagnosis and line control of information processing equipment, and a remote maintenance/diagnosis device that has a console that performs line control and maintenance diagnosis execution instructions. The system was configured to be connected to a public line via a modem, and remote maintenance and diagnosis of information processing equipment was performed in the form of an interaction between the console of the remote maintenance and diagnosis apparatus and the service processor unit via the public line.

0003

[Problems to be Solved by the Invention] In this conventional remote maintenance/diagnosis method, the maintenance/diagnosis of the information processing device is performed while the console of the remote maintenance/diagnosis device interacts with the service processor device, so the public line is put on hold during that time. This poses a problem in that the public line cannot be used efficiently and is uneconomical.

0004

[Means for Solving the Problems] The remote maintenance diagnosis method of the present invention includes a service processor device that performs maintenance diagnosis of an information processing device, and a remote maintenance diagnosis device that remotely performs maintenance diagnosis of the information processing device via a public line. In the remote maintenance diagnosis method, the remote maintenance diagnosis device includes first storage means for storing a maintenance diagnosis execution program executed by the service processor device, and the service processor device receives the maintenance diagnosis execution program from the public line. It is characterized by comprising a second storage means for executing a diagnostic execution program and storing the resultant maintenance diagnosis execution data, and a sending means for transmitting the maintenance diagnosis execution data to the remote maintenance diagnosis device when the maintenance diagnosis execution is finished. shall be.

[0005]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be explained with reference to the drawings. FIG. 1 is a block diagram showing an embodiment of the remote maintenance diagnosis method of the present invention.

The service processor device 1 that performs maintenance diagnosis on the maintenance diagnosis target device 3 includes a maintenance diagnosis control section 13 having a maintenance diagnosis function and a console control section 15 having a console function.
and a console 19, and an output control section 14 having an output function.
and an output device 110, a line control unit 16 having a line control function, a maintenance diagnosis execution program buffer 17 that stores the maintenance diagnosis execution program sent from the remote maintenance diagnosis device 2, and a maintenance diagnosis execution result that is the maintenance diagnosis execution result. a maintenance diagnosis execution data buffer 18 that stores execution data;
It is composed of a processor 11 and a control program 12 that performs all controls within the service processor 1.

[0007] The remote maintenance diagnosis device 2 has a line control section 25.
, a maintenance diagnosis program storing a maintenance diagnosis execution program that programs maintenance diagnosis interactions among the console control unit 23 and the console 27 , the output control unit 24 and the output device 28 , the remote maintenance diagnosis device 2 and the service processor device 1 . It consists of an execution program buffer 26, a processor 21 and a control program 22 that perform all controls within the remote maintenance/diagnosis device 2.

The service processor device 1 is connected to the maintenance/diagnosis device 3, and is connected to the remote maintenance/diagnosis device 2 via a modem 4, a public line 5, and a modem 6.

In the remote maintenance diagnosis system of this embodiment, the remote maintenance diagnosis device 2 connects to the public line 5, sends a maintenance diagnosis execution program to the service processor device 1, and then opens the public line 5. On the other hand, the service processor device 1 follows the maintenance diagnosis execution program sent from the remote maintenance diagnosis device 2 to the maintenance diagnosis target device 3.
maintenance diagnosis is performed, and the maintenance diagnosis execution data that is the execution result is stored in the maintenance diagnosis execution data buffer 18. Then, when the execution of the maintenance diagnosis program is completed, the public line 5 is connected again and the maintenance diagnosis execution data is sent to the remote maintenance diagnosis device 2, and the public line 5 is opened. The remote maintenance diagnosis device 2 outputs maintenance diagnosis execution data to the output device 28 under the control of the output control unit 24 .

0010

Effects of the Invention As explained above, the present invention programs the content of maintenance diagnosis dialogue between a remote maintenance diagnosis device and a service processor device, and transfers this from the remote maintenance diagnosis device to the service processor device. The processor device executes this program and transfers the maintenance diagnosis execution data that is the execution result to the remote maintenance diagnosis device. Furthermore, by connecting the public line only when transferring data between the service processor device and the remote maintenance/diagnosis device, and opening the public line when the transfer is completed, the public line can be used more efficiently.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing an embodiment of the remote maintenance diagnosis method of the present invention.

[Explanation of symbols]

1 Service processor device 2 Remote maintenance diagnosis device 3 Device to be serviced and diagnosed 4, 6 Modem 5 Public line 11, 21 Processor 12, 22 Control program 13 Maintenance diagnosis control section 14, 24 Output control section 15, 23 Console control section 16, 25 Line control unit 17, 26 Maintenance diagnosis execution program buffer 1
8 Maintenance diagnosis execution data buffer 19, 27
Console 110, 28 Output device

Claims (1)

[Claims] 1. A remote maintenance diagnosis method comprising a service processor device that performs maintenance diagnosis of an information processing device and a remote maintenance diagnosis device that remotely performs maintenance diagnosis of the information processing device via a public line, wherein the remote maintenance diagnosis The device includes a first storage means for storing a maintenance diagnosis execution program executed by the service processor device,
The service processor device executes the maintenance diagnosis execution program received from the public line and stores the resulting maintenance diagnosis execution data; A remote maintenance diagnosis method characterized by comprising a sending means for sending to a maintenance diagnosis device.