JPH0424795A - Order device - Google Patents

Abstract

PURPOSE:To make operation easy and accurate, to realize an order device with high working efficiency, and to file each operation as a history data by supplying a screen which requests the instruction of a customer in each step of the ordering procedure. CONSTITUTION:A picture information storing means 6A which stores picture information regarding the picture for obtaining the instruction of the customer in each step of the ordering procedure, and picture display devices 10, 17 which display the picture information read out of the picture information storing means 6A, are provided. Also, an input device 12 which the customer inputs each kind of command and ordering data, a picture information address means 5 which addresses the picture information storing means 6A in response to the command input to the input device 12, and an operation journal file 6B which stores an operation journal data which shows the history of the operation of the customer to the input device 12, are provided in the configuration. Thus, the customer can execute the ordering procedure easily by operating according to the display picture, and the data which show the history of that operation can each be stored as the operation journal data.

Description

DETAILED DESCRIPTION OF THE INVENTION (A) Field of Industrial Application The present invention relates to an ordering device that allows a customer to place an order through input operations.

(b) Conventional technology Such an ordering device is disclosed in, for example, Japanese Patent Application Laid-open No. 1986-19457.
This system is disclosed in Publication No. 4, and is configured so that product information provided by a seller is displayed on a screen, and a customer completes a product order through input operations.

(c) Problems to be solved by the invention However, there is an ordering device configured to request instructions from the customer at each step of the procedure for ordering products, and to accept and place orders based on the customer's instructions. Customers may place orders that they did not intend due to incorrect operations or misunderstandings.

Therefore, the present invention provides an ordering device that can store a history of operations.

(d) Means for Solving the Problems In order to solve the above problems, the ordering device according to the present invention has a screen information storage means that stores screen information regarding screens that request instructions from the customer at each stage of the order procedure. an image display device for displaying the screen information read out from the screen information storage means; an input device for the customer to input various commands and order data; It consists of a screen information address means that addresses the screen information storage means, and an operation journal file that stores operation journal data representing the history of the customer's operations on the input device.

(E) Effect When the customer operates the input device, the screen information address means addresses the screen information storage means based on the operation input and reads out the corresponding screen information. The image display device displays the screen information that has been read out, and the ordering device then asks the customer for instructions on that one step of the ordering procedure through the display screen, and the customer inputs operations according to the display screen. and,
The operation journal file sequentially stores data representing the history of the operation as operation journal data each time the customer operates the input device.

(F) Embodiment FIG. 2 shows an external view of an ordering device 1 according to an embodiment of the present invention, where 2 is the main body of the ordering device, and 3 is a CRT for displaying a guidance screen such as product photos and operation guidance. The display screen 4 is a liquid crystal display screen that is built into the tablet and displays an operation screen for requesting instructions from the customer at each stage of the ordering procedure.

FIG. 1 shows the block configuration of an ordering device 1, in which a controller 5 controls the entire ordering device, and has a 40 megabyte hard disk device 6 as an external storage device, and a CD-ROM disk 7. is available. The storage section of the hard disk device 6 consists of a database section 6A and a data file section 6B.

8 is a CD-ROM device that reads image data from a CD-ROM disk 7, and the CD-ROM disk 7 records image data for displaying photos of products that can be ordered with this ordering device. . 9 is controller 5
It is a full color board 9 built into the CD-R
When image data is introduced from the OM device 6, it is converted into an analog video signal and output to the CRT monitor 10. When the CRT monitor 10 receives the video signal, the CRT monitor 10 displays a video screen such as a photograph of the product for which the order is being received on the CR7 display screen 3.

Further, the hard disk device 6 stores graphic data for displaying graphic images such as character information on the CR7 display screen 3 in a database section 6A. Therefore, when the controller 5 reads graphic data from the hard disk device 6 and introduces it to the full color board 9 through the switching circuit 11, this graphic data is converted into a video signal and a graphic image is displayed on the CR7 display screen 3. become. Such graphic images are used when displaying an operation guide screen or the like that explains the operations performed by the customer at each stage of the order procedure. Furthermore, the CR7 display screen 3 can display a screen in which textual information is superimposed on a product photograph, and in this case, the full color board 9 displays a video signal in which graphic data is superimposed on image data on a CRT monitor. Output to 10.

12 is a tablet equipped with a liquid crystal display screen 4, as shown in FIG. A liquid crystal display module 17 is incorporated.

Inside the transparent electrode plate 15 is vertical! Transparent electromagnetic induction wires for detecting a plurality of points are laid out on 7 lines, and when the ben 16 is brought close to the transparent electrode plate 15, the X corresponding to that point will be detected.

The Y electromagnetic induction wire is connected to generate an induction signal. When the tablet main body 14 receives this guidance signal, it calculates the X and Y coordinates and outputs them to the controller 5.

The liquid crystal display module 17 displays, on the liquid crystal display screen 4, an input operation screen for requesting instructions from the customer at each stage of the ordering process, and is configured to display an input operation screen on the liquid crystal display screen 4 for requesting instructions from the customer at each stage of the order procedure.
Stored therein is graphic data for displaying on the liquid crystal display screen 4 an input operation screen for requesting instructions from the customer at each stage of the order procedure. The input operation screen includes a screen for instructing the customer to perform an operation, and an input screen used when the customer inputs handwritten characters using the tablet 12.

Further, below the transparent electrode plate 15, an input panel 18 is arranged together with the liquid crystal display screen 4. This human-powered panel 18 corresponds to a key-powered device equipped with a numeric keypad, function keys, etc., and as shown in FIG. 3, comments representing various commands to be input are printed along with numbers and symbols.
The customer enters numbers, symbols, etc. on the transparent electrode plate 15.
By touching a portion of the command corresponding to each print portion with the ben 16, X, Y coordinate data indicating the portion is introduced into the controller 5 and input is performed.

A character recognition device 17 recognizes characters written on the transparent electrode plate 15 based on X and Y coordinate data introduced from the tablet body 14 via the controller 5 in the handwritten character input mode. Specifically, the customer has pen 1
6, when a character is written in a specific location specified through the input screen displayed on the liquid crystal display screen 4, the character recognition device 17 displays the X, X, Y coordinate data is input, and based on this, the character recognition device 17 recognizes the character and outputs a character code based on the J15-C-6226 code system to the controller 5.

The hard disk device 6 stores place name data corresponding to postal codes from all over the country in a database section 6A. Therefore, by registering the postal code, this ordering device can input the delivery address of the ordered product and the address of the orderer. Characters and lot numbers that are not categorized by postal code are entered by hand. Further, the hard disk device 6 stores data such as the names and prices of products that can be ordered with this ordering device, the vendor, and the account number used to transfer the payment to the vendor in a database section 6A.

The data file section 6B of the hard disk device 6 consists of an operation journal file and a sales data file.
The operation journal file includes an operation input history file and an operation input data file. The operation input history file stores an operation history indicating what kind of processing the customer performed on each input operation screen displayed on the liquid crystal display screen 4, and as shown in FIG.
An area to store the screen number in 1 byte, an area to store the screen display start time and display end time in 3 bytes each, and an area to store the processing flag indicating the processing performed on the screen in 1 byte. There is. Such operation history is effective when analyzing customer operations, and the administrator of the ordering device instructs the controller 5 to read the operation history data from the hard disk drive N6 and display it on the CRT monitor IO. can do. The operation input data file also stores data input by the customer during order processing and data stored in the database section 6A of the hard disk device 6 in relation to the selected product. These data are retained in the operation input data file even if the customer ultimately does not complete a transaction or switches to another product.

In addition, when the customer completes the ordering operation, the product data regarding the ordered product read from the database section 6A by the controller 5 and the data entered by the customer regarding the order are written in the sales data file as sales data. It has become. Therefore, as described above, all the data input during order processing and the data stored in the database unit 6A related to the product when the product is selected are filed as operation input data.
Among these, the operation input data regarding the products for which the order has been established is also stored in the sales data file as sales data. Then, this sales data is appropriately transmitted to the order center by the modem 18 through a public telephone line.

Reference numeral 13 denotes a printer that issues an application form for ordering products, which is controlled by the controller 5 and prints information such as the orderer's address entered by the customer when placing an order, and products stored in the database unit 6A in relation to the ordered products. Print out data such as the price, the name of the vendor, and the bank account for the transfer.

4A and 4B show the operation of the ordering device 1 with the above configuration.
This will be explained using figures.

First, in the standby state, the ordering device 1 displays an initial standby screen on the CR7 display screen 3 and displays nothing on the liquid crystal display screen 4. This initial standby screen is an environment screen to attract interest in the ordering device 1, and a comment requesting the person wishing to order to touch the part corresponding to "Proceed" on the input panel 18 with the Ben 14. are also displayed.

When "Proceed" is touched, the CR7 display screen 3 displays a product search method explanation screen (Figure 6), and the LCD display screen 4 displays a product search method input operation screen (Figure 7). Display. This ordering device l allows customers to search for the product they want to order by: - selecting directly by product number;
There are three ways to search: by searching by prefecture name, and by selecting from a list of recommended products preset in the machine.

Note that method (2) can be said to be an effective search method for a person who knows in advance the products and their numbers that can be ordered using the ordering device 1 from a catalog or the like.

Then, input 4M1 corresponding to the search method desired by the customer.
The user selects a search method by touching the number 8 with the Bench 14, and then proceeds to the product search operation mode of the ordering device 1 by touching "Proceed". However, input panel 18
When "Cancel" is touched, the ordering device 1 returns to the mode of displaying the initial standby screen. In the following operation, several modes will appear that accept and accept the "Proceed" command, but if "Cancel" is touched instead of "Proceed", all will return to the mode that displays the initial standby screen. I will do it. Further, even if "Cancel" is not touched, if no other command is touched for a certain period of time, the mode automatically returns to displaying the initial standby screen.

■The method of searching by prefecture name is selected, and then "Proceed"
When is touched, the process proceeds to the flow (■) and a product search operation based on the prefecture name is performed.

In this case, the ordering device 1 displays an explanation screen for prefecture selection input (FIG. 8) on the CR7 display screen 3, and displays a prefecture selection input screen (FIG. 9) on the liquid crystal display screen 4.

At this time, the CR7 display screen 3 shows an input example for selecting a prefecture and "correction" in case of incorrect input.According to this input example, the orderer can select the desired prefecture on the LCD display screen 4. Find the corresponding number for each prefecture and touch the corresponding number on the input panel 18 with Ben 14. If Tochigi Prefecture is selected at this time, the numbers corresponding to Tochigi Prefecture are displayed on the liquid crystal display screen 4 to ask the customer to confirm the selection.

After confirmation, if the customer is OK, press “Continue”.
As a result, the CR7 display screen 3 displays the input operation screen (Figure 10) for the selected product related to Tochimoto Prefecture, and the LCD display screen 4 displays the input operation screen (Figure 11) for the product produced in Tochigi Prefecture and its product number. ). In this example, all of the products made in Tochigi Prefecture that can be ordered can be displayed on one screen of the liquid crystal display screen 4, but if this spreads over two or more screens, the customer can The customer selects Nikkobori and touches the corresponding number, and the number corresponding to Nikkobori is displayed on the LCD screen 4 to confirm the selection. Ask your customers.

On the other hand, if a customer does not find a product made in Tochigi Prefecture that they like and would like to see a list of products from other prefectures, click "Back"
Pentaft. When a "return" command is input, the ordering device 1 returns to the mode of displaying the previous screen.

Therefore, in this case, by touching "Back", the ordering device 1 displays an explanation screen (Fig. 8) for prefecture selection input on the CR7 display screen 3, and
The prefecture selection input screen (FIG. 9) is displayed, and in this state the customer selects a new prefecture.

Therefore, the customer selects Nikkobori, and then enters the number on the input panel 18 based on the Nikkobori product number that the customer likes. When you select "Proceed" and then touch "Proceed", a product information display screen (not shown) showing detailed information about the product and the vendor is displayed on the liquid crystal display screen 4. In addition, if you do not like the Nikko shape while the LCD screen 4 is displaying the product selection input screen, just touch "Back" to go to the previous screen.
You can choose another product made in Tochigi Prefecture.

When the LCD screen 4 is displaying the product information display screen and ``J'' is touched, the ordering device 1 displays a destination postal code input screen (FIG. 15) on the LCD screen 4. Then, when the customer enters a postal code by touching the numbers on the input panel 18, the ordering device 1 reads out the address corresponding to the entered postal code from the data file section 6B of the hard disk device 6, and displays this address on the liquid crystal display. It is additionally displayed on screen 4, and the customer selects the corresponding address from among the displayed addresses by touching the numbers on vk18.Furthermore, CR7 display screen 3 has not displayed the Nikko-shaped catalog image until this point. However, when an address is selected, this address will be displayed on the address display screen (Figure 14) corresponding to the postal code.Next, when "Proceed" is touched, the LCD screen will be displayed. 4 displays a handwritten character input screen (FIG. 17) for addresses such as "characters" that are not classified as postal codes. Thereby, the customer inputs the address by handwriting in katakana on the transparent electrode plate 15 using the Bent 14 according to the handwritten character input screen, and inputs the street address by touching the numbers on the input panel 18 with the Bent. At this time, the character recognition device 1i19 has X, which represents all the strokes of the characters written within the frame of the handwritten character input screen.
Y coordinate data is introduced from the tablet 12 through the controller 5. Then, the character recognition device 19 shows the first candidate character read based on the input X, Ypi mark data and other candidate characters to the controller 5. When these characters are shown, the controller 5 displays the first candidate character in the frame of the handwriting input screen, and displays the other candidate characters in the conversion candidate character frame. Therefore, if the character displayed in the frame is correct, the customer can proceed to the next operation step, but if it is not, the customer can select the corresponding character from the conversion candidate character frame and touch the character frame to correct it. The characters are shown on the ordering device 1. Furthermore, when the ordering device 1 decodes the handwritten character input, the CR7 display screen 3
Display the delivery address (Figure 16).

When the destination address is input and "proceed" is pressed, the ordering device 1 displays the destination name manual screen (FIG. 19) on the liquid crystal display screen 4. With this, the customer can follow the handwritten character input screen in the same way as handwritten address input.
At the same time, the recipient's name is handwritten in katakana on the transparent electrode plate 15, and the telephone number is input by touching the numbers on the input panel 18. Then, the address and name of the recipient are displayed on the CR7 display screen 3 (Fig. 18).

When the recipient's address and name are entered and "proceed" is entered, the ordering device 1 displays a screen on the LCD screen 4 inquiring whether the recipient's address matches the orderer's address (Figure 20).
Display. At this time, the address and name of the recipient are continuously displayed on the CR7 display screen 3. Then, the customer taps the corresponding number on the input panel 18 depending on whether the addresses match or do not match, and then taps "proceed".

At this time, if the customer indicates that the delivery address and the orderer's address do not match, the ordering device 1 enters the orderer's address/name manual mode. The operation in this input mode is the same as inputting the delivery address described above, but the part of the screen that says "Delivery to..." is replaced with "Your..."
is displayed.

When the customer enters a match between the delivery address and the orderer's address, or even if they enter a mismatch, when the customer enters the orderer's address and name, the ordering device 1 displays a delivery conditions input screen ( 21) is displayed. This input screen is used to enter delivery conditions such as specifying the number of items to be ordered.For each delivery condition, the customer taps the number on the input panel 18 that represents the desired condition, and then clicks ``Proceed''. ” is entered by touching the screen.

When the input of delivery conditions is completed, the ordering device 1 displays a final confirmation screen (not shown) on the CR7 display screen 3 requesting confirmation of all the input information, and a correction input screen (not shown) on the LCD screen 4. Figure 22) is displayed. On the correction input screen, the orderer, destination, and delivery conditions for each item are classified and displayed using numerical numbers, and if the customer discovers an error on the final confirmation screen,
When a number on the input panel 18 is touched based on the numerical number displayed on the correction input screen, that item is identified and displayed, and when "proceed" is subsequently touched, a screen that requires re-input is called up. Then, when the re-input due to the correction is completed and "Continue" is pressed, the ordering device 1 returns to this confirmation mode.

When the customer confirms that there are no errors in the input on the final confirmation screen and clicks "Continue," the ordering device 1 drives the printer 13 to issue an application form. This application form contains the information necessary to pay the price of the product to a financial institution, such as the amount to be transferred, the account to transfer, the name of the vendor,
The name, address, etc. of the customer who placed the order are all printed out, and the customer can pay for the ordered product by bringing the issued application form to a financial institution and paying the transfer amount. Also, at this point, the ordering device 1 writes the information input by the customer into the sales data file of the hard disk drive 6 as sales data.

The ordering device 1 transmits the stored sales data to the ordering center via a public telephone line using a modem 18 periodically or upon request from the ordering center. After receiving the sales data, the order center confirms that the payment for the corresponding order has been completed from the financial institution, and then carries out the shipping procedure for the ordered product.

A case will be described in which a method other than searching by prefecture name is selected while the liquid crystal display screen 4 is displaying an input operation screen (FIG. 7) for a product search method.

First, when the method to select directly by product number is selected,
The ordering device 1 displays an input operation explanation screen on the CR7 display screen 3, and displays a product number input operation screen on the liquid crystal display screen 4. Then, when you touch the number on the input panel 18 based on the product number, the CR7 display screen 3 displays the video screen of the selected product, and the LCD display screen 4 displays the product selection input screen. move on.

In addition, when method ■ of selecting from a list of recommended items preset in the machine is selected, the ordering device 1
A list of recommended products set in advance is displayed on the CR7 display screen 3, and a product number input operation screen is displayed on the liquid crystal display screen 4. Then, when you touch the number on the input panel 18 based on the product number, the video screen of the selected product will be displayed on the CR7 display screen 3, and the product selection input will be input on the LCD display screen 4, as in the case of search (■). Go to screen display mode.

In the order reception process described above, when the "Proceed", "Back", and "Cancel" commands are input on each input operation screen on the LCD display screen 4, the controller 5 transfers the processing flags of the operation input history file to an area where the processing flags are stored. Set a flag in each corresponding bit. Similarly, when a command is not input and a "timeout" occurs, a flag is set in the corresponding bit in the processing flag storage area of the operation input history file. And controller 5
writes the screen number of each input operation screen and the display start time and end time of the screen to the operation input history file.

In addition, the controller 5 sequentially converts data input by the customer during order processing and data stored in the database unit 6A of the hard disk device 6 related to the product when the product is selected into an operation input data file. Write.

As described above, the ordering device 1 files the operation input history data and operation input data generated by the order processing operation in the database unit 6A of the hard disk drive 6 as operation journal data.

(g) Effects of the Invention According to the present invention, an ordering device is provided that is easy to operate, reliable, and highly efficient in order to provide a screen for requesting instructions from the customer at each stage of the ordering procedure. Furthermore, since the operations performed by the customer on each operation screen are sequentially filed as historical data, it is effective in analyzing malfunctions. In addition to analyzing such malfunctions, it is also possible to analyze the process by which a customer selects a product, which is effective for analyzing the best sellers of products.

[Brief explanation of drawings]

Fig. 1 is a block configuration diagram showing an embodiment of the ordering device according to the present invention, Fig. 2 is an external view of the ordering device, Fig. 3 is a diagram showing the key arrangement of the input panel, and Figs. 4A and 4B are operations. 5 is a block diagram of the tablet, Figures 6 to 22 are diagrams showing the CRT display screen and LCD display screen at each stage of operation, and Figure 23 is a diagram showing the operation input history file. It is a figure explaining memory. 5...Screen information address means (controller), 6A
... Screen information storage means (database section of hard disk drive), 6B... Operation journal file (data file section of hard disk drive), 10.17...
・Image display device (CRT monitor, liquid crystal display module)
, 12... Input device (tablet).

Claims (1)

[Claims] 1. Screen information storage means that stores screen information regarding screens that request instructions from the customer at each stage of the order procedure; an image display device that displays the screen information read out from the screen information storage means; an input device for inputting various commands and ordering data; a screen information address means for addressing the screen information storage means in accordance with commands input to the input device; and displaying a history of the customer's operations on the input device. An ordering device having an operation journal file that stores operation journal data.