JPH04238593A - Operation guide message output system - Google Patents

Abstract

PURPOSE:To effectively offer an operation guide message to many and unspecified operators including persons familiar and unfamiliar to the operation of equipment. CONSTITUTION:A program which controls the operation of universal computer relating equipment such as a cash transaction machine is read out of program memory 2, and it is controlled by a CPU 1. A first operation guide message for the person familiar to the operation of the equipment and a second operation guide message for the person unfamiliar to it are stored in guide message memory 6. The first operation guide message is displayed on a display part 5 first, and the CPU 1 recognizing prescribed time to the actual input of an operation content from an input part 4 by the operator observing the display by a timer 3 outputs the operation guide message to be offered next by switching to the second operation guide message when the prescribed time exceeds reference time.

Description

[Detailed description of the invention]

0001

[Field of Industrial Application] The present invention relates to an operation guide message output method, and particularly to a cash transaction device (A
The present invention relates to an operation guide message output method when an unspecified user such as TM) performs an operation while displaying an operation guide message indicating the operation procedure step by step on a CRT.

0002

2. Description of the Related Art ATMs and the like are well-known general-purpose computer-related devices that are controlled by a CPU, display operating procedures on a CRT, and are operated by an unspecified user. Such computer-related equipment is
The operator followed the operating procedures displayed on the CRT one after another and operated as instructed.

0003

[Problems to be Solved by the Invention] In the conventional operation guide message output method described above, the operation guide message displayed to the operator by the device controlled by the CPU is
Only one type is available for certain aspects of processing,
The drawback is that unnecessary messages are displayed for those who are familiar with the operation, and that there is often a lack of information for those who are not familiar with the operation.

[0004]Also, some devices have a so-called HELP function that displays detailed operations when a specific operation is performed, but in dedicated devices such as ATMs,
It also has the disadvantage that it is unavoidably confusing because it is operated by an unspecified number of people.

[0005]

[Means for Solving the Problems] The system of the present invention is designed to display operation guide messages indicating operation procedures to an unspecified number of operators one after another in accordance with the operation procedures. In the operation guide message output method when operating equipment, if the time required from displaying the standard first operation guide message until the operator actually operates the device exceeds a predetermined standard time. , a means for changing the operation guide message to be displayed next into a second operation guide message that is more detailed than the first operation guide message and outputting the same.

[0006]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, the present invention will be explained with reference to the drawings.

FIG. 1 is a block diagram of one embodiment of the present invention. The embodiment shown in Figure 1 is a C
A program memory 2 containing a PU 1, a program for the CPU, a timer 3 that provides time information to the CPU 1, an input section 4 equipped with a keyboard switch for input by an operator according to an instructed operating procedure, and an input section 4 that provides operations for the operator. It comprises a display section 5 that displays a guide message, and a guide message 6 that stores an operation guide message.

Next, the operation of this embodiment will be explained.

[0009] The CPU 1 controls the operation of each component device. The program memory 2 stores programs for the CPU 1 to operate. Timer 3 is CPU
Notify 1 of the time. By receiving the time from the timer 3, the CPU 1 can know the elapsed time from one event to another. The input unit 4 includes a keyboard switch and inputs operation information from an operator.

The display unit 5 outputs and displays a guide message for the operator on the CRT according to instructions from the CPU 1.

The guide message memory 6 stores contents to be displayed on the display section 5, and these contents include a first operation guide message for experienced users and a second more detailed operation guide for inexperienced users. Contains a message.

The CPU 1 operates according to the program in the program memory 2, outputs a first operation guide message to the display section 5 according to the stage of processing, and waits for an operation input from the operator through the input section 4. At this time, the timer 3
, and store it in a part of the work area of the program memory 2.

When the operator operates the input unit 4 and the CPU 1 detects the input, the time is again obtained from the timer 3. If we pay attention to the time during this period, we can see that this time tends to be short when operated by an experienced user, and longer as the operator is less accustomed to the operation.

[0014] In order to issue a more detailed second operation guide message that is more friendly to those who are inexperienced with the operation, this time is compared with a reference time set in the program memory 2, and the time is set from the reference time. If it takes a long time, a second operation guide message is output. The reference time mentioned above is usually determined based on experience, etc.
Set in advance as data in the program.

[0015] In this way, with a skilled person who has a lot of operating experience,
It is possible to appropriately switch between the first and second operation guide messages and provide an inexperienced person with little operating experience to perform an efficient operation in accordance with the actual situation.

[0016]

[Effects of the Invention] As explained above, the present invention enables inexperienced users to know how quickly an operator is able to respond to a guide message that shows how to operate a device to an unspecified number of operators. By providing detailed messages to users, the system has the effect of allowing an unspecified number of operators, including those who are good at operating equipment and those who are not, to operate the equipment effectively.

[Brief explanation of the drawing]

FIG. 1 is a configuration diagram of an embodiment of the present invention.

[Explanation of symbols]

1 CPU 2 Program memory 3. Timer 4 Input section 5 Display section 6 Guide message memory

Claims (1)

[Claims] [Claim 1] Operation guide message output when operating general-purpose computer-related equipment controlled by a CPU while displaying operation guide messages indicating operation procedures to an unspecified number of operators one after another according to the operation procedure. In this method, if the time required from displaying the standard first operation guide message until the operator actually performs the operation exceeds a predetermined standard time, the next operation guide message to be displayed is displayed. An operation guide message output method characterized by comprising means for changing and outputting a second operation guide message that is more detailed than the first operation guide message.